2017 Public Service Employee Survey Results by Theme for Fisheries and Oceans Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	42	9	5	2	84	7	638
2017	Non-shift worker	39	42	9	6	3	82	10	5055
2014	Shift worker	36	43	10	7	4	79	11	942
2014	Non-shift worker	31	44	11	9	5	75	14	4768
2011	Shift worker	42	39	11	5	3	81	7	1339
2011	Non-shift worker	36	42	10	8	4	78	12	6055
2008	Shift worker	40	42	10	6	3	81	9	976
2008	Non-shift worker	38	42	9	6	4	80	10	5424

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	33	18	14	12	0	0	56	26	637
2017	Non-shift worker	31	38	12	11	8	0	0	69	19	5053

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	31	7	1	1	91	2	636
2017	Non-shift worker	55	33	7	2	2	89	4	5049
2014	Shift worker	64	27	6	2	1	91	3	942
2014	Non-shift worker	57	30	8	3	1	88	5	4766
2011	Shift worker	60	32	5	2	1	92	3	1337
2011	Non-shift worker	58	32	6	2	1	91	3	6050

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	38	10	4	2	84	6	638
2017	Non-shift worker	47	37	9	5	3	84	8	5037
2014	Shift worker	49	37	8	3	2	87	5	942
2014	Non-shift worker	39	40	11	6	3	80	9	4766
2011	Shift worker	50	38	7	4	1	89	5	1341
2011	Non-shift worker	44	41	8	5	2	85	7	6058
2008	Shift worker	48	40	6	4	2	89	6	981
2008	Non-shift worker	45	42	7	4	2	87	7	5459

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	29	24	16	9	0	51	25	639
2017	Non-shift worker	37	35	15	8	5	1	72	13	5050
2014	Shift worker	24	35	18	12	10	0	60	22	945
2014	Non-shift worker	22	34	20	14	9	1	57	23	4776
2011	Shift worker	24	35	19	13	8	1	60	21	1340
2011	Non-shift worker	27	37	18	12	6	1	64	18	6056

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	30	23	14	10	53	24	637
2017	Non-shift worker	35	37	14	9	5	72	14	5052
2014	Shift worker	20	35	19	15	10	56	26	945
2014	Non-shift worker	21	35	19	16	8	57	24	4773
2011	Shift worker	20	36	18	14	12	56	26	1338
2011	Non-shift worker	24	39	17	12	7	64	19	6051
2008	Shift worker	21	40	18	12	8	61	21	978
2008	Non-shift worker	28	40	15	11	6	68	17	5449

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	31	22	11	8	1	1	57	20	639
2017	Non-shift worker	34	29	17	10	6	3	1	66	16	5055
2014	Shift worker	27	24	22	12	9	3	3	54	23	945
2014	Non-shift worker	27	28	19	12	9	4	1	58	22	4773
2011	Shift worker	27	28	18	12	9	4	2	58	23	1338
2011	Non-shift worker	30	29	18	11	8	4	1	62	20	6058
2008	Shift worker	25	33	19	10	8	4	2	61	19	977
2008	Non-shift worker	30	31	17	10	7	5	1	64	18	5447

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	30	11	10	5	1	1	74	15	637
2017	Non-shift worker	47	29	11	6	4	2	1	78	11	5056
2014	Shift worker	37	33	15	8	5	1	1	71	14	942
2014	Non-shift worker	43	31	13	7	4	2	1	76	11	4775
2011	Shift worker	34	35	13	9	7	1	1	70	16	1342
2011	Non-shift worker	41	32	12	8	5	2	0	74	13	6051
2008	Shift worker	34	34	13	9	8	1	0	69	17	980
2008	Non-shift worker	38	33	13	8	6	2	1	72	14	5460

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	31	11	10	7	0	72	17	637
2017	Non-shift worker	42	32	11	9	6	0	75	15	5055
2014	Shift worker	32	40	12	9	6	0	73	15	943
2014	Non-shift worker	38	35	11	10	5	0	73	16	4776
2011	Shift worker	31	38	11	11	8	1	69	19	1338
2011	Non-shift worker	37	36	10	10	6	1	73	17	6052
2008	Shift worker	33	38	11	10	8	1	71	18	980
2008	Non-shift worker	34	35	10	11	8	1	70	19	5461

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	28	11	10	7	1	72	16	639
2017	Non-shift worker	50	27	10	7	6	0	77	13	5050
2014	Shift worker	39	34	13	8	6	1	74	14	940
2014	Non-shift worker	46	31	11	6	5	0	78	12	4772

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	33	17	14	10	4	0	56	26	637
2017	Non-shift worker	29	34	15	10	7	6	0	67	18	5054
2014	Shift worker	19	28	21	15	12	5	0	50	28	935
2014	Non-shift worker	21	31	20	11	8	8	0	57	21	4776
2011	Shift worker	13	29	22	13	18	5	1	44	33	1340
2011	Non-shift worker	20	32	19	12	9	7	1	56	24	6046

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	31	13	21	17	1	48	39	639
2017	Non-shift worker	25	33	17	13	9	2	60	23	5056
2014	Shift worker	16	26	22	17	17	2	43	35	933
2014	Non-shift worker	17	30	21	17	13	2	47	31	4773
2011	Shift worker	15	27	20	17	19	2	43	37	1335
2011	Non-shift worker	17	30	20	17	14	2	48	31	6044
2008	Shift worker	16	30	19	16	17	2	47	34	977
2008	Non-shift worker	19	33	19	15	12	2	53	28	5456

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	22	19	23	20	3	35	45	638
2017	Non-shift worker	17	31	19	18	11	4	50	30	5055
2014	Shift worker	9	24	20	24	20	3	34	45	938
2014	Non-shift worker	10	25	22	23	16	4	37	40	4772
2011	Shift worker	10	24	20	21	21	4	36	44	1340
2011	Non-shift worker	8	29	20	23	15	5	39	40	6053
2008	Shift worker	9	27	20	23	18	3	38	42	979
2008	Non-shift worker	9	30	20	22	14	4	41	37	5455

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	21	17	18	26	6	0	35	47	639
2017	Non-shift worker	21	30	17	14	13	5	0	54	28	5059
2014	Shift worker	10	19	20	22	24	6	0	31	48	937
2014	Non-shift worker	13	25	20	19	17	6	0	41	38	4775
2011	Shift worker	10	21	21	20	21	6	0	33	45	1338
2011	Non-shift worker	13	28	19	18	15	6	0	43	36	6059
2008	Shift worker	10	26	18	19	19	6	1	39	42	978
2008	Non-shift worker	14	32	18	15	14	6	0	48	32	5454

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	26	14	22	21	2	1	40	45	636
2017	Non-shift worker	16	31	18	18	14	3	0	49	33	5047
2014	Shift worker	10	25	20	22	21	2	0	36	44	938
2014	Non-shift worker	10	28	20	23	16	2	0	39	40	4774
2011	Shift worker	10	30	18	18	21	3	0	41	40	1337
2011	Non-shift worker	10	30	18	24	15	2	0	41	40	6051
2008	Shift worker	11	32	18	21	12	4	1	46	35	977
2008	Non-shift worker	12	35	18	21	12	2	0	48	33	5447

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	35	18	14	14	54	28	637
2017	Non-shift worker	28	35	15	13	10	63	23	5055
2014	Shift worker	18	34	19	15	14	52	28	942
2014	Non-shift worker	21	35	18	15	10	56	26	4767
2011	Shift worker	19	34	18	16	13	53	29	1339
2011	Non-shift worker	21	37	16	14	10	59	25	6056

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	47	13	9	3	0	0	75	12	638
2017	Non-shift worker	28	42	12	11	6	0	0	71	17	5049

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	20	17	25	26	5	1	28	53	636
2017	Non-shift worker	12	22	19	17	12	14	3	41	36	5054
2014	Shift worker	8	19	22	26	22	3	1	28	50	942
2014	Non-shift worker	10	24	21	18	14	10	2	39	37	4774

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	34	10	12	6	0	1	72	17	638
2017	Non-shift worker	38	35	11	9	5	0	0	74	15	5062
2014	Shift worker	30	38	14	9	8	0	0	69	17	942
2014	Non-shift worker	36	36	13	9	6	1	0	72	15	4774
2011	Shift worker	29	41	12	9	8	0	0	71	17	1339
2011	Non-shift worker	32	38	12	11	6	0	0	71	17	6055
2008	Shift worker	31	36	12	11	9	1	0	68	20	979
2008	Non-shift worker	29	37	14	11	9	1	0	66	20	5461

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	33	18	17	14	3	1	50	32	206
2017	Non-shift worker	20	35	17	13	6	4	6	60	21	1526
2014	Shift worker	14	35	19	19	11	1	2	50	31	333
2014	Non-shift worker	20	38	16	10	7	3	6	63	19	1563

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	29	15	28	16	1	1	40	45	638
2017	Non-shift worker	32	34	12	13	7	1	1	67	20	5053
2014	Shift worker	11	31	17	28	13	0	0	42	41	941
2014	Non-shift worker	26	39	13	14	6	1	1	66	21	4772
2011	Shift worker	13	35	17	22	13	1	0	48	35	1338
2011	Non-shift worker	26	38	13	14	7	1	1	65	22	6057
2008	Shift worker	13	35	14	25	12	1	0	49	38	981
2008	Non-shift worker	27	38	11	14	7	1	1	66	22	5461

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	25	17	20	24	3	1	36	46	635
2017	Non-shift worker	27	31	14	12	9	7	1	63	23	5057
2014	Shift worker	11	25	22	20	18	4	1	37	40	943
2014	Non-shift worker	25	31	14	14	9	5	1	60	25	4774
2011	Shift worker	13	23	17	22	21	4	0	37	45	1339
2011	Non-shift worker	28	28	14	15	11	5	1	59	27	6056
2008	Shift worker	11	25	17	22	19	5	1	39	43	981
2008	Non-shift worker	28	29	14	13	10	4	1	61	25	5461

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	34	9	20	18	0	53	38	637
2017	Non-shift worker	28	39	12	14	7	0	67	21	5061
2014	Shift worker	15	34	12	22	16	1	49	38	940
2014	Non-shift worker	20	38	13	18	10	0	59	28	4770
2011	Shift worker	23	38	11	18	10	0	61	28	1340
2011	Non-shift worker	29	40	12	12	6	1	69	19	6056
2008	Shift worker	21	40	14	15	9	1	62	25	979
2008	Non-shift worker	25	41	14	13	6	1	67	19	5457

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	40	5	2	1	0	0	92	3	639
2017	Non-shift worker	50	35	8	5	3	0	0	85	7	5051
2014	Shift worker	49	36	8	3	2	1	1	86	5	940
2014	Non-shift worker	42	40	9	6	3	0	0	82	9	4770
2011	Shift worker	52	35	7	4	2	0	0	88	6	1335
2011	Non-shift worker	47	37	8	5	3	0	0	84	7	6057
2008	Shift worker	48	36	9	4	3	0	0	84	7	981
2008	Non-shift worker	44	41	8	5	2	0	0	85	7	5462

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	33	4	3	1	91	4	639
2017	Non-shift worker	54	34	5	5	2	88	7	5045
2014	Shift worker	52	36	6	4	2	88	6	940
2014	Non-shift worker	47	38	7	5	3	85	8	4766
2011	Shift worker	55	35	6	3	1	90	4	1340
2011	Non-shift worker	50	38	6	4	2	88	6	6059
2008	Shift worker	47	41	7	3	2	88	5	981
2008	Non-shift worker	46	42	6	4	2	88	6	5458

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	31	14	22	16	1	1	47	39	638
2017	Non-shift worker	25	35	17	12	8	3	0	62	21	5052
2014	Shift worker	14	26	18	20	19	2	1	41	41	942
2014	Non-shift worker	17	32	18	17	13	2	1	50	31	4776
2011	Shift worker	16	30	16	17	19	2	0	47	37	1339
2011	Non-shift worker	21	34	16	16	12	2	0	56	28	6057
2008	Shift worker	13	33	18	19	16	1	1	46	36	982
2008	Non-shift worker	18	36	17	17	11	1	0	54	28	5454

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	36	11	14	16	1	1	59	30	638
2017	Non-shift worker	25	31	14	14	13	2	2	57	28	5046
2014	Shift worker	21	31	15	13	17	1	2	54	31	943
2014	Non-shift worker	15	28	16	17	20	2	3	45	39	4778
2011	Shift worker	19	32	14	15	18	1	1	52	34	1340
2011	Non-shift worker	17	29	15	17	18	2	2	48	37	6057
2008	Shift worker	19	36	14	12	15	1	2	57	28	981
2008	Non-shift worker	17	32	16	15	17	1	2	51	33	5455

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	43	11	16	8	65	24	636
2017	Non-shift worker	32	42	11	9	6	75	15	5041
2014	Shift worker	22	39	15	12	11	61	24	936
2014	Non-shift worker	22	43	13	13	8	65	22	4772
2011	Shift worker	23	41	13	11	11	65	22	1337
2011	Non-shift worker	31	42	10	10	6	74	16	6051

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	38	13	14	6	67	20	638
2017	Non-shift worker	38	36	14	7	5	74	12	5043
2014	Shift worker	25	35	19	11	9	61	21	942
2014	Non-shift worker	28	39	15	11	8	67	18	4769

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	42	15	11	7	0	0	66	19	637
2017	Non-shift worker	34	37	13	10	5	0	0	71	15	5042
2014	Shift worker	24	39	18	10	8	0	0	64	18	941
2014	Non-shift worker	25	37	17	12	8	0	0	62	20	4769
2011	Shift worker	32	39	16	8	5	0	0	71	13	1340
2011	Non-shift worker	33	39	14	9	4	1	1	73	13	6057

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	33	22	21	8	2	1	47	30	638
2017	Non-shift worker	23	41	17	10	5	3	0	67	15	5049

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	33	17	14	15	0	54	30	639
2017	Non-shift worker	43	32	10	8	6	1	75	14	5046
2014	Shift worker	20	30	18	16	14	1	50	31	939
2014	Non-shift worker	35	35	13	10	7	1	70	17	4770
2011	Shift worker	25	34	17	12	12	1	59	24	1340
2011	Non-shift worker	38	35	11	9	6	0	74	15	6056

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	27	9	11	17	0	2	61	29	638
2017	Non-shift worker	33	26	10	11	10	2	7	66	23	5051
2014	Shift worker	39	31	8	9	9	0	3	72	19	941
2014	Non-shift worker	28	28	11	12	13	1	7	61	27	4772
2011	Shift worker	41	29	7	10	11	0	2	72	21	1340
2011	Non-shift worker	31	26	8	14	13	1	7	61	29	6053
2008	Shift worker	44	29	6	8	9	0	4	76	17	980
2008	Non-shift worker	32	28	7	13	13	1	6	64	28	5454

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	37	15	5	2	5	77	7	638
2017	Non-shift worker	27	36	20	9	5	2	65	15	5058
2014	Shift worker	39	37	14	4	2	2	79	7	939
2014	Non-shift worker	25	35	22	10	7	1	60	17	4771
2011	Shift worker	34	36	19	5	3	3	73	8	1339
2011	Non-shift worker	23	34	23	11	7	1	58	19	6054
2008	Shift worker	35	39	17	5	2	2	75	7	982
2008	Non-shift worker	20	34	25	12	8	1	55	21	5458

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	18	10	5	7	1	29	68	18	638
2017	Non-shift worker	47	24	8	5	5	5	7	80	11	5043
2014	Shift worker	27	20	14	5	7	2	24	64	17	939
2014	Non-shift worker	45	24	10	5	5	4	8	78	11	4773
2011	Shift worker	21	25	16	8	12	2	16	56	25	1332
2011	Non-shift worker	41	27	11	6	6	3	6	75	13	6048

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	17	46	37	638
2017	Non-shift worker	23	44	32	5059
2014	Shift worker	23	50	27	941
2014	Non-shift worker	25	42	33	4775
2011	Shift worker	23	56	20	1336
2011	Non-shift worker	24	47	29	6061

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	18	36	14	11	5	15	131
2017	Non-shift worker	24	33	20	5	11	7	1199
2014	Shift worker	27	35	10	20	9999	8	200
2014	Non-shift worker	28	28	22	10	9999	12	1238
2011	Shift worker	34	29	12	17	9999	8	302
2011	Non-shift worker	28	30	25	7	9999	10	1492

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	41	13	9	2	0	76	12	638
2017	Non-shift worker	41	41	9	6	3	0	82	9	5045
2014	Shift worker	31	42	15	7	4	2	74	11	941
2014	Non-shift worker	35	41	13	7	4	1	76	11	4768
2011	Shift worker	30	42	14	7	5	1	73	12	1338
2011	Non-shift worker	35	44	11	6	3	1	80	9	6055
2008	Shift worker	37	41	12	6	2	2	79	8	980
2008	Non-shift worker	40	41	10	5	3	1	82	8	5454

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	30	23	18	8	1	1	50	26	638
2017	Non-shift worker	23	42	17	11	6	1	0	66	17	5056
2014	Shift worker	13	38	23	14	10	2	1	52	24	944
2014	Non-shift worker	14	38	23	15	8	2	0	53	24	4775
2011	Shift worker	15	36	23	14	10	2	0	52	25	1342
2011	Non-shift worker	16	40	20	14	7	2	0	58	22	6054

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	19	40	16	8	1	5	26	32	632
2017	Non-shift worker	8	25	38	17	8	1	3	26	34	5048
2014	Shift worker	10	26	35	21	6	1	1	28	37	931
2014	Non-shift worker	12	31	37	14	4	1	1	19	43	4764
2011	Shift worker	10	26	34	19	7	1	4	27	38	1328
2011	Non-shift worker	11	30	37	15	5	1	2	20	42	6035
2008	Shift worker	8	26	35	19	8	0	4	28	36	963
2008	Non-shift worker	10	30	37	15	5	1	2	21	41	5442

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	28	26	17	9	2	2	28	45	631
2017	Non-shift worker	10	21	31	20	12	3	3	34	33	5032
2014	Shift worker	17	25	30	15	9	2	2	25	44	933
2014	Non-shift worker	17	28	31	14	7	1	2	22	46	4762
2011	Shift worker	12	22	32	18	10	3	3	30	36	1323
2011	Non-shift worker	14	23	32	18	8	2	2	27	39	6028
2008	Shift worker	10	23	30	21	10	1	4	33	35	960
2008	Non-shift worker	12	23	32	20	9	2	2	30	37	5442

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	17	31	19	6	4	7	28	37	633
2017	Non-shift worker	17	27	31	13	8	2	3	22	46	5038
2014	Shift worker	22	26	25	14	7	2	3	23	51	931
2014	Non-shift worker	31	28	24	10	4	1	2	14	62	4756
2011	Shift worker	17	23	29	16	8	3	5	26	43	1324
2011	Non-shift worker	20	28	29	13	6	2	3	20	50	6030
2008	Shift worker	13	24	31	17	8	3	5	27	40	954
2008	Non-shift worker	16	27	32	15	6	2	2	23	44	5434

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	7	25	30	17	1	11	55	16	629
2017	Non-shift worker	7	16	34	25	14	1	3	41	24	5032
2014	Shift worker	7	11	26	34	16	2	5	53	19	930
2014	Non-shift worker	10	20	35	23	9	0	2	33	31	4750
2011	Shift worker	6	13	28	30	14	2	7	49	20	1318
2011	Non-shift worker	10	18	36	23	9	1	2	34	29	6027
2008	Shift worker	4	13	30	31	14	1	7	49	18	958
2008	Non-shift worker	8	20	36	23	10	1	2	34	29	5435

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	21	28	15	11	1	6	28	42	631
2017	Non-shift worker	15	22	29	17	12	2	4	31	39	5042
2014	Shift worker	21	22	25	20	8	1	2	29	45	935
2014	Non-shift worker	29	29	23	11	6	1	2	17	59	4761
2011	Shift worker	19	23	25	18	10	1	4	29	44	1326
2011	Non-shift worker	23	28	26	12	7	1	2	20	53	6032
2008	Shift worker	13	24	28	20	11	1	3	32	38	956
2008	Non-shift worker	21	28	26	15	8	1	2	23	50	5445

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	23	24	14	8	3	2	24	50	631
2017	Non-shift worker	10	19	28	21	13	3	5	37	32	5044
2014	Shift worker	18	23	26	18	10	2	3	29	43	929
2014	Non-shift worker	15	20	28	22	9	2	3	33	37	4762
2011	Shift worker	14	21	24	19	13	3	6	35	39	1323
2011	Non-shift worker	12	20	29	22	11	2	5	36	34	6032
2008	Shift worker	14	24	26	19	10	2	5	31	40	960
2008	Non-shift worker	13	23	27	20	11	2	4	33	38	5442

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	21	32	15	6	2	7	24	42	634
2017	Non-shift worker	16	24	32	14	8	3	4	23	43	5048
2014	Shift worker	19	23	30	13	8	3	4	23	45	932
2014	Non-shift worker	27	28	27	9	5	2	2	15	57	4764

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	34	8	12	9	1	2	69	22	637
2017	Non-shift worker	42	30	11	9	7	1	0	72	16	5052
2014	Shift worker	34	35	11	12	7	0	1	70	19	943
2014	Non-shift worker	40	32	10	10	7	1	0	73	17	4773

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	45	11	10	6	1	73	15	636
2017	Non-shift worker	43	38	8	8	3	0	81	11	5051
2014	Shift worker	28	45	13	9	4	0	74	13	943
2014	Non-shift worker	39	42	9	7	3	0	81	10	4774

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	32	19	8	6	5	3	64	15	638
2017	Non-shift worker	36	37	16	4	2	5	2	77	6	5046
2014	Shift worker	28	36	20	6	3	6	1	68	10	944
2014	Non-shift worker	34	37	16	4	2	5	1	76	7	4767

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	42	15	8	5	3	1	70	14	637
2017	Non-shift worker	36	41	13	5	3	2	1	79	8	5054
2014	Shift worker	25	40	20	8	4	3	0	66	13	944
2014	Non-shift worker	33	39	15	6	3	3	0	75	9	4771
2011	Shift worker	18	37	20	10	10	3	1	58	21	1337
2011	Non-shift worker	28	41	16	7	4	3	0	71	11	6055

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	36	17	8	7	0	68	15	639
2017	Non-shift worker	44	37	10	6	3	0	81	9	5055
2014	Shift worker	32	38	15	10	6	0	70	15	945
2014	Non-shift worker	38	40	11	7	4	0	78	11	4773
2011	Shift worker	27	38	14	10	9	1	66	19	1333
2011	Non-shift worker	35	40	13	7	5	1	75	12	6056
2008	Shift worker	22	41	15	11	9	1	64	21	977
2008	Non-shift worker	32	42	13	8	5	0	74	13	5451

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	34	16	13	12	2	0	58	26	639
2017	Non-shift worker	27	31	16	10	8	5	4	63	20	5058
2014	Shift worker	24	38	15	12	8	1	1	64	21	941
2014	Non-shift worker	28	34	15	10	8	3	2	66	18	4776

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	42	16	4	4	1	1	76	7	637
2017	Non-shift worker	40	42	11	3	2	2	0	84	5	5044
2014	Shift worker	31	43	13	8	3	2	0	76	10	945
2014	Non-shift worker	36	42	12	4	2	3	0	81	7	4771
2011	Shift worker	33	42	14	7	3	2	0	76	10	1341
2011	Non-shift worker	34	41	13	6	2	3	0	78	8	6056

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	37	12	8	11	2	2	67	20	638
2017	Non-shift worker	37	36	12	8	4	3	1	75	13	5045
2014	Shift worker	27	38	14	9	6	4	1	69	16	944
2014	Non-shift worker	37	39	11	7	4	2	1	78	11	4773
2011	Shift worker	27	40	14	9	6	4	1	70	15	1340
2011	Non-shift worker	37	36	11	7	4	4	1	77	12	6054
2008	Shift worker	25	37	15	10	8	4	2	65	19	979
2008	Non-shift worker	33	36	12	9	6	3	1	72	16	5456

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	40	19	14	8	1	2	58	22	637
2017	Non-shift worker	22	35	20	11	7	5	1	60	19	5051
2014	Shift worker	14	36	23	14	10	3	1	51	25	944
2014	Non-shift worker	22	35	20	12	6	4	1	60	19	4775
2011	Shift worker	12	37	23	13	10	3	2	51	25	1338
2011	Non-shift worker	15	35	23	13	8	5	1	54	22	6050

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	35	13	17	16	4	1	52	35	638
2017	Non-shift worker	20	26	17	14	12	9	2	52	29	5040
2014	Shift worker	16	28	17	18	15	6	0	47	35	944
2014	Non-shift worker	17	26	18	17	15	6	2	46	34	4776
2011	Shift worker	13	27	16	20	20	5	1	42	41	1339
2011	Non-shift worker	15	26	18	16	14	9	2	47	33	6047

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	46	7	17	7	70	23	639
2017	Non-shift worker	35	48	4	9	4	83	13	5058
2014	Shift worker	29	46	6	13	5	75	19	941
2014	Non-shift worker	27	47	6	13	6	74	20	4770
2011	Shift worker	32	45	5	11	6	77	18	1340
2011	Non-shift worker	35	47	4	10	4	82	14	6058
2008	Shift worker	31	50	6	10	4	81	13	978
2008	Non-shift worker	36	47	4	9	4	83	13	5460

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	34	13	12	8	0	67	19	638
2017	Non-shift worker	41	36	6	10	5	0	78	16	5055
2014	Shift worker	34	37	11	11	7	0	72	18	942
2014	Non-shift worker	40	37	7	10	6	0	77	16	4770
2011	Shift worker	35	38	8	11	6	1	74	17	1339
2011	Non-shift worker	40	38	7	10	5	0	78	15	6048

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	40	10	12	6	72	18	638
2017	Non-shift worker	51	36	6	5	2	87	7	5040
2014	Shift worker	33	41	10	11	5	74	16	942
2014	Non-shift worker	43	40	8	6	2	83	9	4768

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	29	4	3	2	0	2	91	4	639
2017	Non-shift worker	69	21	4	3	1	0	2	92	4	5056
2014	Shift worker	61	25	7	3	2	1	2	88	5	942
2014	Non-shift worker	64	23	6	3	2	1	2	88	5	4770
2011	Shift worker	62	23	7	3	2	1	2	87	6	1340
2011	Non-shift worker	70	19	4	3	2	1	2	91	4	6061
2008	Shift worker	61	26	4	3	2	1	2	90	6	981
2008	Non-shift worker	70	20	4	3	1	1	2	92	4	5451

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	23	3	3	3	0	2	92	5	639
2017	Non-shift worker	69	16	5	5	3	0	2	87	8	5058
2014	Shift worker	65	19	6	3	3	0	4	88	6	941
2014	Non-shift worker	63	20	6	6	3	0	2	85	9	4770
2011	Shift worker	66	17	7	3	2	1	3	88	5	1336
2011	Non-shift worker	69	17	4	5	2	0	2	88	8	6057
2008	Shift worker	69	18	5	3	1	0	3	90	5	983
2008	Non-shift worker	68	17	4	5	2	0	2	88	8	5456

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	18	7	2	3	0	5	87	6	638
2017	Non-shift worker	71	13	5	3	2	1	4	89	5	5058
2014	Shift worker	69	14	6	2	3	1	6	89	5	942
2014	Non-shift worker	72	13	5	3	2	0	5	89	5	4776
2011	Shift worker	70	13	6	2	2	1	6	89	5	1340
2011	Non-shift worker	72	12	5	3	2	1	5	89	6	6058
2008	Shift worker	69	12	5	2	3	0	9	89	6	980
2008	Non-shift worker	69	10	5	3	3	0	10	88	7	5458

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	76	11	6	1	3	1	2	89	5	637
2017	Non-shift worker	80	10	3	1	1	0	3	94	3	5050
2014	Shift worker	73	13	4	2	2	1	6	92	4	943
2014	Non-shift worker	78	11	4	1	1	0	4	93	2	4773
2011	Shift worker	73	12	5	2	2	0	6	90	4	1340
2011	Non-shift worker	78	10	3	2	1	0	5	93	3	6057
2008	Shift worker	72	11	4	2	2	1	9	92	4	979
2008	Non-shift worker	78	7	3	1	2	0	9	93	3	5451

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	18	7	3	3	2	7	85	7	638
2017	Non-shift worker	61	17	8	4	2	2	7	85	7	5053
2014	Shift worker	57	16	8	3	2	4	11	85	5	941
2014	Non-shift worker	59	19	9	4	2	1	6	84	6	4775

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	21	7	2	1	4	3	88	4	638
2017	Non-shift worker	68	18	6	2	1	3	3	91	3	5052
2014	Shift worker	62	16	7	3	2	4	6	87	6	941
2014	Non-shift worker	62	20	8	2	1	3	4	88	4	4777
2011	Shift worker	63	21	6	3	2	2	3	89	5	1337
2011	Non-shift worker	67	17	7	2	1	2	3	90	3	6056
2008	Shift worker	62	21	6	3	2	3	4	88	5	978
2008	Non-shift worker	67	17	7	2	1	2	3	89	3	5452

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	24	76	638
2017	Non-shift worker	18	82	5057
2014	Shift worker	26	74	946
2014	Non-shift worker	18	82	4756

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	157
2017	Non-shift worker	48	860
2014	Shift worker	46	241
2014	Non-shift worker	47	826

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	77	157
2017	Non-shift worker	62	860
2014	Shift worker	75	241
2014	Non-shift worker	60	826

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	157
2017	Non-shift worker	9	860
2014	Shift worker	8	241
2014	Non-shift worker	10	826

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	157
2014	Shift worker	1	241
2014	Non-shift worker	1	826

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	157
2017	Non-shift worker	5	860
2014	Shift worker	6	241
2014	Non-shift worker	5	826

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	157
2017	Non-shift worker	8	860
2014	Shift worker	12	241
2014	Non-shift worker	8	826

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	1	157
2017	Non-shift worker	5	860
2014	Shift worker	3	241
2014	Non-shift worker	6	826

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	48	157
2017	Non-shift worker	43	863
2014	Shift worker	47	241
2014	Non-shift worker	43	826

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	38	157
2017	Non-shift worker	42	863
2014	Shift worker	45	241
2014	Non-shift worker	43	826

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	40	157
2017	Non-shift worker	46	863
2014	Shift worker	41	241
2014	Non-shift worker	41	826

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	42	157
2017	Non-shift worker	34	863
2014	Shift worker	43	241
2014	Non-shift worker	39	826

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Shift worker	24	157
2017	Non-shift worker	34	863
2014	Shift worker	26	241
2014	Non-shift worker	29	826

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	70	157
2017	Non-shift worker	59	863
2014	Shift worker	57	241
2014	Non-shift worker	55	826

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	157
2017	Non-shift worker	35	863
2014	Shift worker	38	241
2014	Non-shift worker	33	826

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	157
2017	Non-shift worker	2	863
2014	Shift worker	3	241
2014	Non-shift worker	1	826

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	157
2017	Non-shift worker	9	863
2014	Shift worker	8	241
2014	Non-shift worker	6	826

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	157
2017	Non-shift worker	12	863
2014	Shift worker	21	241
2014	Non-shift worker	12	826

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	50	157
2017	Non-shift worker	47	863
2014	Shift worker	54	241
2014	Non-shift worker	43	826

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	157
2017	Non-shift worker	33	863
2014	Shift worker	54	241
2014	Non-shift worker	30	826

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	157
2017	Non-shift worker	12	863
2014	Shift worker	10	241
2014	Non-shift worker	13	826

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	156
2017	Non-shift worker	50	863
2014	Shift worker	42	241
2014	Non-shift worker	52	827

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	37	156
2017	Non-shift worker	28	863
2014	Shift worker	37	241
2014	Non-shift worker	31	827

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	156
2017	Non-shift worker	12	863
2014	Shift worker	9	241
2014	Non-shift worker	11	827

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	156
2017	Non-shift worker	19	863
2014	Shift worker	20	241
2014	Non-shift worker	18	827

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	156
2017	Non-shift worker	13	863
2014	Shift worker	14	241
2014	Non-shift worker	12	827

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	156
2017	Non-shift worker	7	863
2014	Shift worker	9	241
2014	Non-shift worker	5	827

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	156
2017	Non-shift worker	12	863
2014	Shift worker	24	241
2014	Non-shift worker	19	827

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	156
2017	Non-shift worker	9	863
2014	Shift worker	16	241
2014	Non-shift worker	11	827

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	27	156
2017	Non-shift worker	31	863
2014	Shift worker	26	241
2014	Non-shift worker	24	827

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	146
2017	Non-shift worker	13	806
2014	Shift worker	14	208
2014	Non-shift worker	13	782

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	146
2017	Non-shift worker	18	806
2014	Shift worker	19	208
2014	Non-shift worker	18	782

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	146
2017	Non-shift worker	8	806
2014	Shift worker	12	208
2014	Non-shift worker	10	782

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	146
2017	Non-shift worker	10	806
2014	Shift worker	9	208
2014	Non-shift worker	9	782

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	146
2017	Non-shift worker	11	806
2014	Shift worker	9	208
2014	Non-shift worker	11	782

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	146
2017	Non-shift worker	11	806
2014	Shift worker	15	208
2014	Non-shift worker	11	782

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	146
2017	Non-shift worker	14	806
2014	Shift worker	12	208
2014	Non-shift worker	10	782

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	146
2017	Non-shift worker	10	806
2014	Shift worker	14	208
2014	Non-shift worker	7	782

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	146
2017	Non-shift worker	9	806
2014	Shift worker	11	208
2014	Non-shift worker	9	782

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	146
2017	Non-shift worker	26	806
2014	Shift worker	23	208
2014	Non-shift worker	25	782

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	146
2017	Non-shift worker	7	806
2014	Shift worker	7	208
2014	Non-shift worker	6	782

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	146
2017	Non-shift worker	43	806
2014	Shift worker	48	208
2014	Non-shift worker	42	782

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	806
2014	Non-shift worker	1	782

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	67	146
2017	Non-shift worker	49	806
2014	Shift worker	61	208
2014	Non-shift worker	54	782

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	806

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	146
2017	Non-shift worker	12	806
2014	Shift worker	9	208
2014	Non-shift worker	14	782

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	99	1	157
2017	Non-shift worker	91	9	864

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	20	26	13	10	10	2	45	26	638
2017	Non-shift worker	15	20	20	8	8	22	7	49	22	5057
2014	Shift worker	14	25	22	13	11	13	2	46	28	942
2014	Non-shift worker	14	22	20	8	7	22	6	51	21	4774

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	27	24	11	8	4	1	55	20	636
2017	Non-shift worker	27	32	18	7	5	9	1	66	14	5051
2014	Shift worker	23	31	21	11	9	5	0	56	21	944
2014	Non-shift worker	24	33	20	8	5	9	1	64	14	4772
2011	Shift worker	26	39	17	9	6	3	0	67	15	1329
2011	Non-shift worker	30	40	15	7	3	5	0	73	11	6050

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	10	90	638
2017	Non-shift worker	7	93	5049
2014	Shift worker	10	90	943
2014	Non-shift worker	7	93	4757

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	56	69
2017	Non-shift worker	41	313
2014	Shift worker	29	97
2014	Non-shift worker	32	308

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	66	69
2017	Non-shift worker	78	313
2014	Shift worker	79	97
2014	Non-shift worker	83	308

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	69
2017	Non-shift worker	3	313
2014	Non-shift worker	3	308

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Non-shift worker	0	308

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	313
2014	Shift worker	10	97
2014	Non-shift worker	6	308

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	69
2017	Non-shift worker	8	313
2014	Shift worker	8	97
2014	Non-shift worker	6	308

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	69
2017	Non-shift worker	5	313
2014	Shift worker	8	97
2014	Non-shift worker	5	308

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	69
2017	Non-shift worker	17	313
2014	Shift worker	22	95
2014	Non-shift worker	10	308

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	69
2017	Non-shift worker	16	313
2014	Shift worker	18	95
2014	Non-shift worker	7	308

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	313
2014	Shift worker	12	95
2014	Non-shift worker	6	308

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	313
2014	Non-shift worker	1	308

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	69
2017	Non-shift worker	28	313
2014	Shift worker	18	95
2014	Non-shift worker	22	308

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Shift worker	56	69
2017	Non-shift worker	37	313
2014	Shift worker	46	95
2014	Non-shift worker	32	308

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	313
2014	Non-shift worker	2	308

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	69
2017	Non-shift worker	7	313
2014	Shift worker	8	95
2014	Non-shift worker	4	308

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	69
2017	Non-shift worker	16	313
2014	Shift worker	10	95
2014	Non-shift worker	14	308

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	69

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	69
2017	Non-shift worker	16	313
2014	Shift worker	9	95
2014	Non-shift worker	13	308

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	313

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	69
2017	Non-shift worker	22	313
2014	Shift worker	22	95
2014	Non-shift worker	37	308

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	53	69
2017	Non-shift worker	31	314
2014	Shift worker	30	95
2014	Non-shift worker	31	308

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	69
2017	Non-shift worker	21	314
2014	Shift worker	22	95
2014	Non-shift worker	13	308

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	314
2014	Shift worker	7	95
2014	Non-shift worker	5	308

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	69
2017	Non-shift worker	16	314
2014	Shift worker	12	95
2014	Non-shift worker	16	308

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	314
2014	Shift worker	8	95
2014	Non-shift worker	5	308

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	69
2017	Non-shift worker	4	314
2014	Shift worker	8	95
2014	Non-shift worker	7	308

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	69
2017	Non-shift worker	8	314
2014	Shift worker	4	95
2014	Non-shift worker	8	308

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	69
2017	Non-shift worker	11	314
2014	Shift worker	13	95
2014	Non-shift worker	9	308

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	69
2017	Non-shift worker	44	314
2014	Shift worker	51	95
2014	Non-shift worker	46	308

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	62
2017	Non-shift worker	9	299
2014	Non-shift worker	5	290

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	62
2017	Non-shift worker	19	299
2014	Shift worker	9	84
2014	Non-shift worker	13	290

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	62
2017	Non-shift worker	10	299

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	299
2014	Shift worker	0	84
2014	Non-shift worker	2	290

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	299
2014	Non-shift worker	4	290

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	299
2014	Non-shift worker	5	290

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	299
2014	Non-shift worker	6	290

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	62
2017	Non-shift worker	12	299
2014	Shift worker	11	84
2014	Non-shift worker	6	290

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	62
2017	Non-shift worker	10	299
2014	Shift worker	7	84
2014	Non-shift worker	9	290

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	21	62
2017	Non-shift worker	21	299
2014	Shift worker	23	84
2014	Non-shift worker	25	290

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	62
2017	Non-shift worker	7	299
2014	Shift worker	10	84
2014	Non-shift worker	8	290

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	55	62
2017	Non-shift worker	45	299
2014	Shift worker	45	84
2014	Non-shift worker	47	290

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	59	62
2017	Non-shift worker	53	299
2014	Shift worker	60	84
2014	Non-shift worker	63	290

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	299
2014	Shift worker	19	84
2014	Non-shift worker	13	290

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	99	1	69
2017	Non-shift worker	91	9	314

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	22	26	7	5	16	3	52	15	638
2017	Non-shift worker	17	19	21	3	3	30	7	58	10	5055
2014	Shift worker	15	25	26	6	5	20	3	51	15	941
2014	Non-shift worker	15	20	22	4	3	31	6	54	11	4771

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	27	22	9	6	5	1	61	16	635
2017	Non-shift worker	30	33	16	4	3	13	2	74	7	5044
2014	Shift worker	25	32	23	7	4	9	1	62	12	942
2014	Non-shift worker	26	32	19	5	3	15	1	68	9	4765
2011	Shift worker	26	39	18	7	5	4	0	69	12	1329
2011	Non-shift worker	34	38	15	4	2	7	0	77	7	6054

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	14	86	638
2017	Non-shift worker	12	88	5054
2014	Shift worker	14	86	937
2014	Non-shift worker	12	88	4756

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	53	47	96
2017	Non-shift worker	80	20	648
2014	Shift worker	61	39	138
2014	Non-shift worker	76	24	580

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	43	2	1	5	2	92	6	62
2017	Non-shift worker	52	33	6	5	4	1	85	8	527
2014	Shift worker	53	27	5	7	8	0	81	15	85
2014	Non-shift worker	55	29	5	7	2	1	86	9	443

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	55	10	7	3	2	1	80	10	639
2017	Non-shift worker	28	48	9	7	2	2	4	81	9	5059
2014	Shift worker	27	47	10	9	4	2	1	77	13	942
2014	Non-shift worker	27	52	9	5	1	1	5	83	7	4777
2011	Shift worker	23	51	11	8	3	2	1	77	12	1338
2011	Non-shift worker	26	53	9	6	2	1	4	83	8	6045
2008	Shift worker	25	51	11	6	3	3	1	79	10	980
2008	Non-shift worker	26	50	10	7	3	1	4	80	10	5460

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	21	20	20	25	7	1	30	49	637
2017	Non-shift worker	11	25	23	9	6	21	5	49	21	5050
2014	Shift worker	6	25	25	17	15	11	2	36	36	944
2014	Non-shift worker	9	25	26	10	6	18	6	44	22	4768
2011	Shift worker	6	28	21	18	16	9	2	38	38	1338
2011	Non-shift worker	9	26	26	11	6	18	4	45	22	6048

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	38	14	6	4	3	1	74	11	637
2017	Non-shift worker	41	31	10	4	2	8	4	82	7	5060
2014	Shift worker	33	35	14	8	4	5	1	72	12	942
2014	Non-shift worker	36	35	12	4	2	6	5	80	6	4773
2011	Shift worker	29	41	13	6	4	5	1	75	11	1336
2011	Non-shift worker	37	34	12	5	2	7	4	79	7	6050
2008	Shift worker	27	43	14	6	5	5	1	74	12	980
2008	Non-shift worker	33	38	11	5	2	8	4	80	8	5456

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	33	17	14	10	5	1	56	26	638
2017	Non-shift worker	32	32	14	6	3	10	4	74	10	5051
2014	Shift worker	19	32	20	11	9	9	2	57	22	941
2014	Non-shift worker	25	34	17	6	4	9	4	69	12	4770
2011	Shift worker	18	37	17	11	9	7	1	60	22	1335
2011	Non-shift worker	26	33	16	8	3	10	3	69	13	6045
2008	Shift worker	21	37	12	16	9	4	1	60	27	977
2008	Non-shift worker	29	35	13	9	5	6	4	71	15	5457

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	27	11	7	8	0	1	74	15	637
2017	Non-shift worker	54	27	8	6	5	1	1	81	11	5057

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	25	12	8	7	0	1	73	15	637
2017	Non-shift worker	55	26	9	4	4	1	0	83	8	5055

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	34	22	20	10	4	0	46	31	638
2017	Non-shift worker	24	42	17	8	5	4	0	69	14	5054

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	34	19	18	14	0	0	49	32	637
2017	Non-shift worker	19	39	18	13	9	2	0	59	22	5051

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	12	17	21	46	0	0	15	67	638
2017	Non-shift worker	15	21	22	17	25	0	1	36	42	5046

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	33	26	11	5	0	1	57	17	635
2017	Non-shift worker	18	27	28	16	10	0	0	45	27	5054

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	32	17	6	3	0	7	72	10	632
2017	Non-shift worker	26	32	22	12	6	1	1	59	18	5046

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	23	26	13	13	0	2	47	27	635
2017	Non-shift worker	21	23	23	17	13	0	2	45	31	5051

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	29	17	8	8	0	2	66	17	633
2017	Non-shift worker	42	27	15	7	4	1	5	73	11	5043

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	29	26	15	14	0	0	44	29	634
2017	Non-shift worker	25	30	24	12	8	0	1	56	20	5029

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	37	21	10	9	0	1	60	19	633
2017	Non-shift worker	29	32	22	10	5	1	1	62	15	5019

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	35	20	12	5	2	2	62	18	634
2017	Non-shift worker	22	33	24	13	5	1	1	56	19	5023

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	35	17	10	4	0	1	69	14	632
2017	Non-shift worker	28	32	21	12	6	1	1	61	18	5025

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	34	19	9	4	1	1	68	13	631
2017	Non-shift worker	31	31	22	9	5	1	1	64	14	5015

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	28	19	7	8	0	1	65	16	637
2017	Non-shift worker	55	24	12	5	3	0	1	80	8	5053

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	15	8	5	3	1	1	83	8	636
2017	Non-shift worker	72	14	6	4	2	1	2	88	6	5049

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	38	14	5	2	0	1	79	7	637
2017	Non-shift worker	54	28	11	4	2	0	1	83	6	5050

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	27	14	7	4	0	1	74	12	637
2017	Non-shift worker	59	21	10	5	4	0	1	81	9	5051

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	22	8	1	1	0	15	87	3	636
2017	Non-shift worker	54	15	7	2	1	1	21	88	4	5045

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	30	8	1	0	0	6	90	1	636
2017	Non-shift worker	65	20	7	2	1	0	5	90	3	5012

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	23	9	4	5	0	4	81	9	635
2017	Non-shift worker	64	16	8	5	4	0	3	82	10	5053

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	31	20	2	1	0	1	76	4	637
2017	Non-shift worker	49	31	12	4	2	0	2	82	6	5045

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	26	35	16	8	0	0	41	24	639
2017	Non-shift worker	12	30	38	14	6	0	0	42	20	5062

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	16	41	21	14	0	2	36	22	637
2017	Non-shift worker	7	19	41	22	11	0	0	33	26	5041

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	17	24	23	31	1	0	4	96	639
2017	Non-shift worker	20	24	23	15	15	3	0	21	79	5057

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	43	584
2017	Non-shift worker	26	3797

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	50	584
2017	Non-shift worker	38	3797

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	584
2017	Non-shift worker	17	3797

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	87	584
2017	Non-shift worker	59	3797

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	584
2017	Non-shift worker	5	3797

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	584
2017	Non-shift worker	37	3797

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	1	25	19	16	8	32	571
2017	Non-shift worker	4	39	18	12	5	21	3721

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	20	14	24	30	1	3	30	55	587
2017	Non-shift worker	11	22	16	20	22	2	7	36	46	3812

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	11	10	23	48	1	3	16	74	588
2017	Non-shift worker	3	9	12	18	49	3	6	13	74	3812

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Fisheries and Oceans Canada by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.