2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	34	19	14	23	44	37	2149
2017	Non-shift worker	31	46	10	8	5	78	13	6581
2014	Shift worker	12	37	20	15	15	49	30	3159
2014	Non-shift worker	31	46	11	8	5	77	12	7718
2011	Shift worker	21	36	18	11	14	57	25	3477
2011	Non-shift worker	39	42	9	6	4	81	10	8147
2008	Shift worker	17	37	17	15	14	54	29	2385
2008	Non-shift worker	38	43	9	7	3	81	10	6411

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	19	17	19	39	0	0	24	58	2145
2017	Non-shift worker	23	37	15	13	12	0	0	60	26	6570

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	40	16	7	8	69	15	2140
2017	Non-shift worker	53	35	7	3	2	88	4	6563
2014	Shift worker	39	37	15	5	5	75	10	3156
2014	Non-shift worker	61	29	6	2	1	90	3	7704
2011	Shift worker	41	38	12	5	4	79	9	3479
2011	Non-shift worker	63	29	5	2	1	92	3	8159

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	43	19	9	10	62	19	2136
2017	Non-shift worker	39	42	10	5	4	81	9	6545
2014	Shift worker	25	46	16	7	6	71	13	3153
2014	Non-shift worker	41	41	10	5	3	82	8	7707
2011	Shift worker	32	45	11	6	5	77	11	3478
2011	Non-shift worker	45	42	7	4	2	87	6	8150
2008	Shift worker	30	47	10	8	4	78	12	2394
2008	Non-shift worker	45	43	6	5	2	88	6	6448

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	21	21	19	31	1	28	51	2144
2017	Non-shift worker	22	31	20	14	12	1	53	26	6567
2014	Shift worker	10	29	23	19	18	1	40	37	3163
2014	Non-shift worker	21	34	19	14	11	1	55	26	7721
2011	Shift worker	13	31	25	15	15	1	45	30	3474
2011	Non-shift worker	26	36	18	11	8	1	63	19	8155

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	23	23	21	27	0	29	48	2145
2017	Non-shift worker	22	36	18	14	9	0	58	24	6563
2014	Shift worker	10	30	24	19	16	1	40	35	3161
2014	Non-shift worker	21	36	18	14	9	0	58	24	7714
2011	Shift worker	12	34	23	16	14	1	47	30	3475
2011	Non-shift worker	26	40	16	11	7	0	66	18	8152
2008	Shift worker	11	35	21	19	14	0	46	33	2393
2008	Non-shift worker	24	43	14	13	6	0	67	19	6446

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	20	22	17	27	4	1	31	46	2147
2017	Non-shift worker	25	26	20	14	11	4	1	53	26	6559
2014	Shift worker	13	24	23	16	19	4	1	39	36	3163
2014	Non-shift worker	24	26	19	14	12	4	1	53	27	7720
2011	Shift worker	15	27	22	15	16	4	1	45	32	3476
2011	Non-shift worker	28	28	17	12	10	4	0	59	24	8156
2008	Shift worker	13	29	20	17	14	6	1	46	33	2389
2008	Non-shift worker	25	31	17	14	9	5	0	59	24	6442

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	32	20	13	15	2	1	50	29	2147
2017	Non-shift worker	39	32	13	8	6	1	0	72	15	6580
2014	Shift worker	19	33	22	12	11	3	0	54	24	3162
2014	Non-shift worker	38	32	13	8	7	1	0	71	15	7716
2011	Shift worker	19	33	21	11	13	3	1	54	24	3471
2011	Non-shift worker	39	33	12	8	6	2	0	73	15	8152
2008	Shift worker	17	31	19	15	16	2	0	49	32	2391
2008	Non-shift worker	36	34	12	9	7	2	0	72	16	6450

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	32	19	14	16	1	0	49	31	2148
2017	Non-shift worker	39	33	11	9	7	0	0	73	16	6571
2014	Shift worker	18	35	20	15	11	1	0	53	26	3161
2014	Non-shift worker	37	35	11	10	7	0	0	72	17	7721
2011	Shift worker	19	34	18	15	13	1	1	54	28	3470
2011	Non-shift worker	36	36	10	10	7	1	0	73	17	8152
2008	Shift worker	16	34	15	17	17	0	0	51	34	2389
2008	Non-shift worker	35	36	10	11	8	1	0	71	19	6443

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	30	22	11	17	1	50	29	2143
2017	Non-shift worker	45	29	12	7	7	0	74	14	6565
2014	Shift worker	20	34	23	10	11	1	55	21	3160
2014	Non-shift worker	44	30	11	8	6	0	75	14	7711

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	20	20	19	34	3	26	54	2149
2017	Non-shift worker	21	32	17	14	12	4	55	27	6577
2014	Shift worker	7	24	21	20	24	3	32	46	3159
2014	Non-shift worker	21	34	17	14	10	4	57	25	7714
2011	Shift worker	8	24	21	19	25	3	32	46	3479
2011	Non-shift worker	21	34	18	13	10	4	57	25	8158

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	17	17	21	39	1	22	61	2146
2017	Non-shift worker	19	30	18	17	14	2	50	32	6572
2014	Shift worker	7	21	20	22	29	1	28	52	3161
2014	Non-shift worker	18	31	19	16	13	2	50	30	7715
2011	Shift worker	9	22	20	18	29	2	32	47	3479
2011	Non-shift worker	21	34	18	14	12	2	56	26	8156
2008	Shift worker	7	23	18	19	31	1	30	51	2388
2008	Non-shift worker	21	35	17	14	12	2	57	26	6446

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	14	19	24	38	2	18	63	2142
2017	Non-shift worker	14	28	20	20	15	3	43	36	6566
2014	Shift worker	4	18	21	25	30	2	23	55	3161
2014	Non-shift worker	13	28	20	21	15	3	43	37	7714
2011	Shift worker	5	21	22	22	26	3	27	50	3477
2011	Non-shift worker	13	35	20	18	11	3	50	30	8154
2008	Shift worker	3	20	19	26	31	2	23	58	2392
2008	Non-shift worker	10	35	19	21	12	4	47	34	6442

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	11	16	18	48	4	15	68	2146
2017	Non-shift worker	15	24	18	17	21	5	41	40	6575
2014	Shift worker	5	13	19	20	38	5	19	61	3161
2014	Non-shift worker	14	23	19	19	20	5	39	41	7710
2011	Shift worker	6	18	20	18	32	6	26	53	3478
2011	Non-shift worker	15	29	19	16	15	6	47	33	8153
2008	Shift worker	5	18	18	20	34	5	24	57	2388
2008	Non-shift worker	14	30	18	16	15	6	48	33	6444

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	14	16	21	44	2	18	66	2147
2017	Non-shift worker	13	29	17	20	18	2	43	39	6568
2014	Shift worker	5	17	19	24	34	2	22	59	3163
2014	Non-shift worker	12	30	18	21	17	2	43	39	7711
2011	Shift worker	6	23	18	22	30	2	29	53	3475
2011	Non-shift worker	14	35	17	20	13	2	49	33	8152
2008	Shift worker	4	20	15	28	32	1	25	60	2390
2008	Non-shift worker	13	39	13	22	12	2	53	34	6442

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	17	17	22	39	22	61	2142
2017	Non-shift worker	21	35	16	15	12	56	28	6579
2014	Shift worker	5	21	22	24	28	26	52	3157
2014	Non-shift worker	20	36	16	16	12	56	29	7716
2011	Shift worker	7	26	19	21	26	33	47	3481
2011	Non-shift worker	21	39	14	15	10	60	25	8159

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	36	21	18	15	0	0	46	33	2148
2017	Non-shift worker	28	44	12	11	6	0	0	71	16	6572

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	2	10	17	23	44	3	1	12	70	2136
2017	Non-shift worker	8	21	17	23	20	10	1	33	48	6574
2014	Shift worker	3	12	19	28	32	4	1	16	64	3162
2014	Non-shift worker	9	22	17	23	20	8	1	34	47	7720

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	30	18	17	20	1	45	37	2148
2017	Non-shift worker	34	36	13	10	7	0	70	17	6579
2014	Shift worker	15	33	21	16	13	1	49	30	3160
2014	Non-shift worker	34	36	13	9	7	0	71	17	7720
2011	Shift worker	16	33	19	17	14	1	49	32	3471
2011	Non-shift worker	33	37	12	10	7	0	71	17	8153
2008	Shift worker	16	34	14	17	18	0	51	35	2389
2008	Non-shift worker	33	37	11	11	8	0	71	19	6450

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	35	18	22	18	0	0	42	40	165
2017	Non-shift worker	21	39	16	13	8	1	3	62	21	1575
2014	Shift worker	8	33	25	21	11	1	1	42	33	291
2014	Non-shift worker	20	39	16	13	8	1	3	62	22	1888

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	19	18	26	31	1	1	24	57	2145
2017	Non-shift worker	20	36	14	18	12	1	0	56	30	6570
2014	Shift worker	6	27	19	28	19	1	0	33	47	3163
2014	Non-shift worker	19	41	13	17	9	1	0	61	26	7721
2011	Shift worker	7	26	17	25	24	1	0	33	49	3480
2011	Non-shift worker	22	40	12	16	9	1	0	62	25	8162
2008	Shift worker	6	25	17	28	24	1	0	31	52	2392
2008	Non-shift worker	21	40	12	17	9	1	1	62	26	6453

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	17	18	20	36	4	1	22	59	2142
2017	Non-shift worker	16	30	16	17	14	6	1	49	33	6574
2014	Shift worker	5	20	21	24	26	4	1	26	52	3163
2014	Non-shift worker	19	30	16	17	13	5	1	51	31	7715
2011	Shift worker	7	20	18	21	30	3	1	28	53	3477
2011	Non-shift worker	22	29	15	16	13	4	0	54	30	8162
2008	Shift worker	6	19	19	23	30	3	0	26	54	2390
2008	Non-shift worker	21	30	14	17	12	5	1	54	31	6446

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	36	14	22	20	0	45	41	2148
2017	Non-shift worker	18	39	12	19	12	0	57	30	6578
2014	Shift worker	10	37	15	22	16	0	47	38	3162
2014	Non-shift worker	18	38	13	20	11	0	56	31	7711
2011	Shift worker	16	44	12	17	11	0	61	28	3480
2011	Non-shift worker	25	43	12	13	6	1	68	20	8154
2008	Shift worker	10	40	11	23	15	0	51	38	2391
2008	Non-shift worker	22	44	12	14	7	1	67	21	6448

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	44	17	7	6	1	71	13	2144
2017	Non-shift worker	46	38	9	5	3	0	84	7	6573
2014	Shift worker	30	43	16	6	5	0	73	11	3160
2014	Non-shift worker	45	38	9	5	3	0	83	8	7718
2011	Shift worker	37	39	14	5	4	0	76	9	3472
2011	Non-shift worker	50	35	7	4	2	0	86	7	8143
2008	Shift worker	30	44	13	8	5	0	74	12	2391
2008	Non-shift worker	44	41	8	5	2	0	85	7	6449

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	46	11	6	5	78	11	2144
2017	Non-shift worker	53	35	6	4	3	88	7	6567
2014	Shift worker	35	45	11	6	4	79	10	3160
2014	Non-shift worker	51	36	6	5	3	87	7	7713
2011	Shift worker	39	43	8	5	3	83	8	3480
2011	Non-shift worker	54	35	5	4	2	90	5	8158
2008	Shift worker	34	48	10	4	3	82	8	2393
2008	Non-shift worker	50	40	5	3	2	90	5	6448

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	19	21	21	30	2	0	26	53	2143
2017	Non-shift worker	18	31	17	18	14	2	1	50	32	6571
2014	Shift worker	7	23	24	22	21	3	0	31	45	3160
2014	Non-shift worker	15	29	18	18	16	2	0	46	36	7717
2011	Shift worker	10	27	22	20	20	2	0	37	41	3480
2011	Non-shift worker	20	35	16	15	11	2	1	57	26	8152
2008	Shift worker	6	26	20	23	24	1	0	32	48	2391
2008	Non-shift worker	16	37	17	17	11	1	0	55	28	6443

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	24	19	16	29	2	1	34	47	2148
2017	Non-shift worker	18	28	16	16	17	2	2	49	35	6565
2014	Shift worker	10	30	19	16	21	3	1	41	39	3159
2014	Non-shift worker	16	28	16	17	20	2	2	45	38	7714
2011	Shift worker	15	34	16	15	18	1	1	50	33	3481
2011	Non-shift worker	21	32	14	14	14	2	2	56	30	8152
2008	Shift worker	13	40	14	14	18	1	1	54	32	2390
2008	Non-shift worker	18	38	12	14	14	1	2	58	29	6439

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	25	17	22	30	0	31	52	2137
2017	Non-shift worker	24	40	12	15	9	0	64	23	6557
2014	Shift worker	5	24	19	27	25	0	30	52	3159
2014	Non-shift worker	18	41	13	17	12	0	59	28	7714
2011	Shift worker	9	29	18	21	23	1	38	44	3480
2011	Non-shift worker	29	42	11	11	7	0	71	18	8156

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	21	19	22	31	28	53	2134
2017	Non-shift worker	28	36	15	12	9	64	21	6558
2014	Shift worker	7	24	22	22	24	32	46	3159
2014	Non-shift worker	25	37	16	13	9	62	22	7717

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	22	23	22	27	0	0	28	49	2137
2017	Non-shift worker	25	37	16	13	8	0	0	62	22	6554
2014	Shift worker	6	25	27	22	19	0	0	32	41	3157
2014	Non-shift worker	24	37	16	14	8	0	0	62	22	7716
2011	Shift worker	13	36	25	15	9	1	1	50	24	3472
2011	Non-shift worker	32	43	12	8	4	0	0	75	13	8142

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	17	24	20	31	4	0	22	53	2147
2017	Non-shift worker	18	36	21	13	9	3	0	56	22	6571

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	28	19	19	24	0	1	37	44	2146
2017	Non-shift worker	34	35	11	11	8	0	0	70	19	6566
2014	Shift worker	10	30	21	19	19	1	0	41	38	3157
2014	Non-shift worker	32	35	13	11	8	0	1	67	19	7710
2011	Shift worker	15	34	18	15	16	0	1	49	32	3478
2011	Non-shift worker	35	37	11	9	6	0	1	73	16	8148

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	34	9	10	10	1	1	70	21	2144
2017	Non-shift worker	22	23	12	13	19	2	8	50	36	6568
2014	Shift worker	35	37	11	8	8	1	1	73	16	3159
2014	Non-shift worker	21	23	11	15	22	1	8	48	40	7714
2011	Shift worker	33	31	10	10	13	1	2	66	24	3475
2011	Non-shift worker	26	24	9	14	18	1	7	55	35	8147
2008	Shift worker	39	34	7	8	10	1	2	75	18	2393
2008	Non-shift worker	27	26	8	14	18	1	6	57	35	6443

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	36	17	6	2	4	74	8	2149
2017	Non-shift worker	29	37	19	9	5	1	66	14	6579
2014	Shift worker	31	38	22	6	2	2	70	8	3159
2014	Non-shift worker	27	35	22	10	6	0	62	16	7713
2011	Shift worker	35	36	18	5	3	3	73	8	3478
2011	Non-shift worker	26	33	21	11	7	0	60	19	8159
2008	Shift worker	29	38	20	7	5	2	68	12	2388
2008	Non-shift worker	20	32	25	14	10	0	52	24	6447

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	20	18	9	18	5	18	42	35	2143
2017	Non-shift worker	44	27	9	6	7	3	5	76	14	6574
2014	Shift worker	13	23	21	9	14	4	16	45	29	3157
2014	Non-shift worker	45	26	10	6	7	2	5	76	14	7721
2011	Shift worker	12	24	19	12	20	3	10	41	37	3479
2011	Non-shift worker	41	29	9	8	8	2	4	73	17	8163

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	15	52	33	2149
2017	Non-shift worker	21	46	33	6578
2014	Shift worker	13	57	30	3160
2014	Non-shift worker	22	45	33	7721
2011	Shift worker	16	56	28	3483
2011	Non-shift worker	25	45	29	8161

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	19	28	24	21	1	7	330
2017	Non-shift worker	25	32	22	8	6	7	1392
2014	Shift worker	19	28	21	23	9999	9	423
2014	Non-shift worker	24	31	23	9	9999	12	1723
2011	Shift worker	18	47	19	10	9999	6	552
2011	Non-shift worker	20	43	23	6	9999	8	2119

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	34	22	14	18	1	46	32	2144
2017	Non-shift worker	39	42	10	6	3	0	81	9	6565
2014	Shift worker	12	36	24	14	12	1	49	26	3157
2014	Non-shift worker	37	43	11	6	4	1	80	9	7717
2011	Shift worker	16	38	21	12	12	1	54	24	3479
2011	Non-shift worker	38	44	10	5	3	0	82	8	8160
2008	Shift worker	20	37	18	12	11	1	57	24	2393
2008	Non-shift worker	45	40	9	4	2	0	85	6	6444

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	28	25	17	21	1	37	39	2145
2017	Non-shift worker	22	42	18	11	6	1	65	18	6566
2014	Shift worker	9	32	26	17	14	1	42	32	3164
2014	Non-shift worker	22	40	19	12	7	1	62	19	7717
2011	Shift worker	15	38	22	13	10	1	53	24	3474
2011	Non-shift worker	27	45	14	8	4	1	73	13	8153

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	34	29	9	3	1	3	12	57	2138
2017	Non-shift worker	14	28	36	14	6	1	2	21	42	6547
2014	Shift worker	14	35	34	11	3	1	2	15	51	3155
2014	Non-shift worker	13	32	35	13	6	0	1	18	46	7701
2011	Shift worker	15	34	30	12	4	1	3	17	52	3467
2011	Non-shift worker	12	29	35	15	7	0	2	23	42	8144
2008	Shift worker	18	36	30	11	3	1	1	14	55	2390
2008	Non-shift worker	14	32	35	13	4	0	1	18	47	6439

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	31	25	9	3	2	3	13	61	2132
2017	Non-shift worker	16	24	31	17	9	1	2	27	41	6542
2014	Shift worker	19	32	30	11	4	2	2	16	53	3157
2014	Non-shift worker	17	26	31	16	8	1	1	24	44	7700
2011	Shift worker	19	29	27	14	6	2	3	21	50	3463
2011	Non-shift worker	12	22	30	20	11	2	2	33	36	8134
2008	Shift worker	21	32	28	12	5	1	2	17	54	2385
2008	Non-shift worker	14	26	31	18	8	1	1	26	41	6426

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	28	25	9	3	3	5	14	59	2137
2017	Non-shift worker	17	25	29	16	8	1	3	25	44	6546
2014	Shift worker	23	31	28	10	3	3	3	14	57	3155
2014	Non-shift worker	20	28	29	14	6	1	2	21	49	7699
2011	Shift worker	24	30	25	10	4	3	4	15	58	3457
2011	Non-shift worker	16	26	31	16	8	1	3	25	43	8127
2008	Shift worker	25	32	26	11	3	2	2	14	59	2386
2008	Non-shift worker	17	27	32	15	6	1	2	21	45	6433

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	15	31	23	9	2	10	36	28	2130
2017	Non-shift worker	10	18	34	25	11	1	2	37	28	6525
2014	Shift worker	8	16	34	26	8	2	6	37	26	3146
2014	Non-shift worker	11	20	35	23	9	1	1	32	32	7663
2011	Shift worker	10	17	30	24	10	2	7	37	30	3460
2011	Non-shift worker	12	20	34	21	10	1	2	32	33	8111
2008	Shift worker	10	18	33	24	9	1	5	35	30	2376
2008	Non-shift worker	11	23	37	20	7	1	1	28	34	6425

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	24	29	14	5	2	4	21	49	2139
2017	Non-shift worker	24	26	26	13	8	1	2	21	52	6547
2014	Shift worker	18	27	31	14	5	2	3	20	48	3151
2014	Non-shift worker	28	29	24	11	5	1	1	17	58	7698
2011	Shift worker	16	23	30	16	8	2	5	25	42	3460
2011	Non-shift worker	19	26	29	14	8	1	2	23	46	8136
2008	Shift worker	18	25	30	16	6	1	3	22	46	2384
2008	Non-shift worker	22	28	28	14	6	1	2	20	51	6427

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	18	26	20	9	3	7	32	39	2137
2017	Non-shift worker	15	23	27	20	10	2	3	31	40	6546
2014	Shift worker	12	20	29	23	10	3	4	35	34	3153
2014	Non-shift worker	15	21	28	21	10	1	3	33	38	7699
2011	Shift worker	16	22	26	18	9	3	5	29	42	3469
2011	Non-shift worker	16	23	28	18	11	1	3	30	41	8143
2008	Shift worker	18	25	28	18	6	2	3	26	45	2385
2008	Non-shift worker	20	27	27	15	7	2	2	23	49	6431

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	24	27	11	4	3	7	17	53	2137
2017	Non-shift worker	17	26	31	14	7	2	3	22	45	6542
2014	Shift worker	18	28	28	13	5	3	4	19	50	3148
2014	Non-shift worker	20	27	32	12	6	2	2	19	48	7684

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	24	18	19	27	1	1	35	47	2146
2017	Non-shift worker	33	32	11	13	10	1	0	66	23	6575
2014	Shift worker	15	31	18	19	17	1	0	46	37	3160
2014	Non-shift worker	35	32	10	12	9	0	0	68	22	7716

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	33	21	17	20	1	41	37	2137
2017	Non-shift worker	28	41	11	12	7	0	70	19	6566
2014	Shift worker	9	42	23	17	9	0	51	26	3158
2014	Non-shift worker	30	43	11	10	5	0	73	16	7708

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	30	27	11	15	3	1	45	27	2146
2017	Non-shift worker	33	38	17	5	4	2	1	73	10	6564
2014	Shift worker	20	37	22	9	7	3	1	60	17	3161
2014	Non-shift worker	36	38	14	5	3	3	0	77	9	7712

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	35	23	14	15	2	0	47	30	2148
2017	Non-shift worker	29	43	14	8	4	1	0	73	12	6562
2014	Shift worker	16	38	21	13	9	2	1	56	22	3163
2014	Non-shift worker	33	39	14	7	5	2	0	74	11	7720
2011	Shift worker	14	33	23	14	13	2	0	48	28	3477
2011	Non-shift worker	29	41	15	8	5	2	0	71	13	8151

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	35	18	16	20	0	46	36	2146
2017	Non-shift worker	33	41	11	8	6	0	74	14	6565
2014	Shift worker	17	39	19	14	11	1	56	25	3160
2014	Non-shift worker	36	39	11	8	5	0	75	13	7713
2011	Shift worker	18	38	19	12	13	1	56	25	3473
2011	Non-shift worker	36	41	11	7	5	0	77	12	8149
2008	Shift worker	13	37	19	16	16	0	50	32	2387
2008	Non-shift worker	30	43	11	9	6	0	74	15	6431

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	20	22	20	28	2	1	28	50	2145
2017	Non-shift worker	20	33	16	15	13	2	2	55	28	6577
2014	Shift worker	10	29	23	19	16	2	1	40	37	3162
2014	Non-shift worker	24	34	15	13	10	2	2	60	25	7722

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	38	22	11	11	2	0	55	23	2135
2017	Non-shift worker	30	44	14	6	3	2	0	76	10	6553
2014	Shift worker	19	43	21	10	5	2	0	64	15	3160
2014	Non-shift worker	32	44	13	5	2	2	0	79	8	7720
2011	Shift worker	21	42	19	10	6	2	1	64	16	3475
2011	Non-shift worker	34	42	13	6	2	2	0	78	9	8148

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	32	19	16	18	2	1	46	35	2144
2017	Non-shift worker	32	40	12	9	6	2	0	73	14	6556
2014	Shift worker	14	39	19	14	11	3	1	54	26	3158
2014	Non-shift worker	34	38	11	8	5	2	0	75	14	7716
2011	Shift worker	19	37	18	12	11	3	1	58	24	3473
2011	Non-shift worker	35	38	10	8	6	2	1	75	14	8144
2008	Shift worker	15	35	16	14	16	3	1	52	32	2386
2008	Non-shift worker	32	37	11	10	7	3	1	71	18	6449

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	32	24	15	18	2	1	41	34	2143
2017	Non-shift worker	22	38	19	11	7	3	1	62	19	6567
2014	Shift worker	8	32	25	16	14	4	1	42	31	3163
2014	Non-shift worker	20	35	20	12	8	4	1	58	21	7717
2011	Shift worker	9	34	25	15	12	4	1	45	28	3476
2011	Non-shift worker	18	39	20	11	7	4	1	60	19	8159

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	24	17	18	32	2	0	31	52	2142
2017	Non-shift worker	17	26	16	17	18	5	1	45	37	6560
2014	Shift worker	8	27	18	20	23	3	0	37	44	3161
2014	Non-shift worker	14	27	17	18	18	5	1	44	38	7717
2011	Shift worker	10	24	19	21	22	4	1	36	45	3478
2011	Non-shift worker	15	27	17	17	16	7	2	45	35	8156

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	50	9	21	11	59	32	2150
2017	Non-shift worker	27	50	5	12	5	77	17	6583
2014	Shift worker	12	52	10	19	8	64	26	3161
2014	Non-shift worker	26	50	6	13	5	76	19	7719
2011	Shift worker	14	52	9	16	8	66	25	3476
2011	Non-shift worker	34	49	4	10	3	83	13	8153
2008	Shift worker	11	46	8	21	14	57	34	2394
2008	Non-shift worker	31	51	4	10	4	82	14	6444

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	31	13	24	22	0	41	46	2150
2017	Non-shift worker	33	38	7	13	8	0	71	21	6576
2014	Shift worker	11	32	16	23	17	0	44	40	3157
2014	Non-shift worker	34	36	7	14	9	0	70	23	7709
2011	Shift worker	13	33	16	20	17	1	46	38	3472
2011	Non-shift worker	33	37	7	13	9	0	71	22	8149

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	34	15	22	19	44	41	2140
2017	Non-shift worker	31	41	10	12	5	73	18	6550
2014	Shift worker	11	38	16	23	12	49	34	3159
2014	Non-shift worker	32	41	10	11	5	73	16	7709

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	32	7	3	3	1	1	87	6	2141
2017	Non-shift worker	70	23	3	2	1	0	1	94	3	6559
2014	Shift worker	54	32	7	4	2	1	1	87	6	3159
2014	Non-shift worker	69	23	3	2	1	0	1	93	3	7713
2011	Shift worker	62	26	6	2	2	1	1	90	4	3474
2011	Non-shift worker	76	18	3	2	1	0	1	95	2	8156
2008	Shift worker	63	26	5	2	2	1	1	90	5	2393
2008	Non-shift worker	75	19	2	2	1	0	1	94	3	6438

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	24	6	3	3	1	88	6	2149
2017	Non-shift worker	70	19	4	4	2	1	90	6	6575
2014	Shift worker	60	26	6	3	3	1	87	6	3157
2014	Non-shift worker	67	21	4	4	2	1	89	7	7715
2011	Shift worker	67	22	5	3	2	1	90	5	3473
2011	Non-shift worker	72	17	4	4	2	1	90	6	8154
2008	Shift worker	72	18	4	2	2	1	92	4	2390
2008	Non-shift worker	76	15	3	3	2	1	91	5	6437

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	17	9	1	3	1	7	86	5	2147
2017	Non-shift worker	74	13	5	2	2	0	3	91	5	6571
2014	Shift worker	59	20	8	2	3	1	7	85	6	3160
2014	Non-shift worker	74	13	4	2	2	0	4	91	4	7717
2011	Shift worker	63	18	8	2	3	1	6	86	5	3471
2011	Non-shift worker	75	12	4	2	2	0	4	91	5	8156
2008	Shift worker	64	11	6	2	4	1	11	86	7	2387
2008	Non-shift worker	73	11	4	3	3	0	7	90	6	6446

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	18	8	1	4	1	3	87	5	2141
2017	Non-shift worker	80	11	3	1	2	0	2	94	3	6569
2014	Shift worker	66	19	7	1	3	1	4	89	4	3158
2014	Non-shift worker	80	11	4	1	2	0	3	93	3	7718
2011	Shift worker	67	17	7	1	3	1	4	88	5	3472
2011	Non-shift worker	80	10	3	1	2	0	3	94	3	8155
2008	Shift worker	73	10	5	1	3	1	8	90	5	2388
2008	Non-shift worker	82	7	2	1	2	0	6	95	3	6448

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	18	12	2	4	3	9	78	7	2149
2017	Non-shift worker	67	17	7	3	2	1	4	88	5	6575
2014	Shift worker	49	20	11	3	3	4	9	80	7	3162
2014	Non-shift worker	64	17	7	3	2	1	5	88	5	7716

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	22	9	2	3	2	3	85	5	2145
2017	Non-shift worker	71	17	5	1	1	2	2	92	3	6569
2014	Shift worker	57	22	9	2	3	3	3	85	6	3160
2014	Non-shift worker	68	17	6	2	2	2	4	91	3	7718
2011	Shift worker	64	21	7	2	2	2	2	89	4	3479
2011	Non-shift worker	71	16	5	1	1	2	3	92	2	8155
2008	Shift worker	67	19	6	2	3	2	2	89	5	2393
2008	Non-shift worker	72	16	5	2	1	2	2	92	3	6443

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	43	57	2144
2017	Non-shift worker	27	73	6566
2014	Shift worker	36	64	3155
2014	Non-shift worker	28	72	7709

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	63	871
2017	Non-shift worker	56	1705
2014	Shift worker	62	1125
2014	Non-shift worker	56	2058

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	68	871
2017	Non-shift worker	60	1705
2014	Shift worker	63	1125
2014	Non-shift worker	59	2058

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	871
2017	Non-shift worker	11	1705
2014	Shift worker	6	1125
2014	Non-shift worker	12	2058

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	871
2017	Non-shift worker	18	1705
2014	Shift worker	42	1125
2014	Non-shift worker	16	2058

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	871
2017	Non-shift worker	7	1705
2014	Shift worker	8	1125
2014	Non-shift worker	8	2058

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	871
2017	Non-shift worker	5	1705
2014	Shift worker	12	1125
2014	Non-shift worker	5	2058

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	871
2017	Non-shift worker	2	1705
2014	Shift worker	5	1125
2014	Non-shift worker	3	2058

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	55	872
2017	Non-shift worker	40	1706
2014	Shift worker	47	1129
2014	Non-shift worker	37	2060

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	872
2017	Non-shift worker	40	1706
2014	Shift worker	36	1129
2014	Non-shift worker	40	2060

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	52	872
2017	Non-shift worker	49	1706
2014	Shift worker	48	1129
2014	Non-shift worker	48	2060

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	50	872
2017	Non-shift worker	41	1706
2014	Shift worker	46	1129
2014	Non-shift worker	41	2060

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	872
2017	Non-shift worker	34	1706
2014	Shift worker	26	1129
2014	Non-shift worker	32	2060

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	72	872
2017	Non-shift worker	60	1706
2014	Shift worker	73	1129
2014	Non-shift worker	61	2060

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	52	872
2017	Non-shift worker	41	1706
2014	Shift worker	52	1129
2014	Non-shift worker	41	2060

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	872
2017	Non-shift worker	3	1706
2014	Shift worker	12	1129
2014	Non-shift worker	2	2060

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	872
2017	Non-shift worker	14	1706
2014	Shift worker	22	1129
2014	Non-shift worker	10	2060

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	32	872
2017	Non-shift worker	14	1706
2014	Shift worker	29	1129
2014	Non-shift worker	15	2060

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	55	872
2017	Non-shift worker	50	1706
2014	Shift worker	53	1129
2014	Non-shift worker	50	2060

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	872
2017	Non-shift worker	32	1706
2014	Shift worker	42	1129
2014	Non-shift worker	30	2060

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	872
2017	Non-shift worker	15	1706
2014	Shift worker	14	1129
2014	Non-shift worker	15	2060

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	39	870
2017	Non-shift worker	54	1706
2014	Shift worker	35	1129
2014	Non-shift worker	52	2060

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	35	870
2017	Non-shift worker	33	1706
2014	Shift worker	33	1129
2014	Non-shift worker	31	2060

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	870
2017	Non-shift worker	9	1706
2014	Shift worker	7	1129
2014	Non-shift worker	10	2060

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	34	870
2017	Non-shift worker	27	1706
2014	Shift worker	30	1129
2014	Non-shift worker	24	2060

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	870
2017	Non-shift worker	14	1706
2014	Shift worker	16	1129
2014	Non-shift worker	15	2060

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	870
2017	Non-shift worker	11	1706
2014	Shift worker	9	1129
2014	Non-shift worker	8	2060

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	25	870
2017	Non-shift worker	18	1706
2014	Shift worker	25	1129
2014	Non-shift worker	17	2060

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	870
2017	Non-shift worker	10	1706
2014	Shift worker	13	1129
2014	Non-shift worker	11	2060

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	24	870
2017	Non-shift worker	23	1706
2014	Shift worker	28	1129
2014	Non-shift worker	23	2060

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	760
2017	Non-shift worker	12	1531
2014	Shift worker	16	1020
2014	Non-shift worker	12	1891

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	760
2017	Non-shift worker	13	1531
2014	Shift worker	13	1020
2014	Non-shift worker	12	1891

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	760
2017	Non-shift worker	10	1531
2014	Shift worker	14	1020
2014	Non-shift worker	10	1891

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	760
2017	Non-shift worker	8	1531
2014	Shift worker	9	1020
2014	Non-shift worker	7	1891

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	760
2017	Non-shift worker	9	1531
2014	Shift worker	6	1020
2014	Non-shift worker	11	1891

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	760
2017	Non-shift worker	10	1531
2014	Shift worker	6	1020
2014	Non-shift worker	9	1891

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	760
2017	Non-shift worker	10	1531
2014	Shift worker	4	1020
2014	Non-shift worker	10	1891

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	760
2017	Non-shift worker	8	1531
2014	Shift worker	9	1020
2014	Non-shift worker	8	1891

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	760
2017	Non-shift worker	11	1531
2014	Shift worker	10	1020
2014	Non-shift worker	12	1891

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	34	760
2017	Non-shift worker	25	1531
2014	Shift worker	29	1020
2014	Non-shift worker	26	1891

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	760
2017	Non-shift worker	10	1531
2014	Shift worker	12	1020
2014	Non-shift worker	11	1891

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	52	760
2017	Non-shift worker	47	1531
2014	Shift worker	45	1020
2014	Non-shift worker	49	1891

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	760
2017	Non-shift worker	2	1531
2014	Shift worker	3	1020
2014	Non-shift worker	2	1891

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	64	760
2017	Non-shift worker	56	1531
2014	Shift worker	65	1020
2014	Non-shift worker	59	1891

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	760
2017	Non-shift worker	1	1531

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	760
2017	Non-shift worker	14	1531
2014	Shift worker	15	1020
2014	Non-shift worker	13	1891

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	98	2	867
2017	Non-shift worker	94	6	1704

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	15	22	16	31	9	3	22	53	2149
2017	Non-shift worker	12	22	21	12	14	14	5	42	32	6582
2014	Shift worker	6	19	26	16	20	11	2	29	41	3162
2014	Non-shift worker	13	23	21	11	13	15	4	45	30	7712

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	21	22	16	29	5	1	29	48	2144
2017	Non-shift worker	20	32	19	12	11	5	1	55	25	6571
2014	Shift worker	9	27	23	17	19	5	1	37	38	3150
2014	Non-shift worker	21	31	20	11	10	6	1	56	23	7709
2011	Shift worker	13	34	21	14	14	3	0	49	29	3480
2011	Non-shift worker	26	40	15	9	6	3	0	68	16	8145

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	23	77	2143
2017	Non-shift worker	12	88	6557
2014	Shift worker	19	81	3155
2014	Non-shift worker	11	89	7705

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	52	448
2017	Non-shift worker	40	719
2014	Shift worker	46	585
2014	Non-shift worker	42	820

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	76	448
2017	Non-shift worker	77	719
2014	Shift worker	75	585
2014	Non-shift worker	76	820

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	448
2017	Non-shift worker	5	719
2014	Shift worker	4	585
2014	Non-shift worker	5	820

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	35	448
2017	Non-shift worker	11	719
2014	Shift worker	27	585
2014	Non-shift worker	10	820

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	448
2017	Non-shift worker	9	719
2014	Shift worker	11	585
2014	Non-shift worker	9	820

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	448
2017	Non-shift worker	6	719
2014	Shift worker	11	585
2014	Non-shift worker	5	820

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	448
2017	Non-shift worker	6	719
2014	Shift worker	9	585
2014	Non-shift worker	9	820

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Shift worker	39	444
2017	Non-shift worker	29	716
2014	Shift worker	32	587
2014	Non-shift worker	24	820

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Shift worker	23	444
2017	Non-shift worker	15	716
2014	Shift worker	20	587
2014	Non-shift worker	16	820

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	444
2017	Non-shift worker	12	716
2014	Shift worker	21	587
2014	Non-shift worker	10	820

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	444
2017	Non-shift worker	7	716
2014	Shift worker	10	587
2014	Non-shift worker	6	820

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	444
2017	Non-shift worker	20	716
2014	Shift worker	18	587
2014	Non-shift worker	18	820

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Shift worker	42	444
2017	Non-shift worker	30	716
2014	Shift worker	34	587
2014	Non-shift worker	21	820

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	444
2017	Non-shift worker	5	716
2014	Shift worker	5	587
2014	Non-shift worker	3	820

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	444
2017	Non-shift worker	2	716

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	444
2017	Non-shift worker	8	716
2014	Shift worker	9	587
2014	Non-shift worker	7	820

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	444
2017	Non-shift worker	15	716
2014	Shift worker	10	587
2014	Non-shift worker	14	820

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	444

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	444
2017	Non-shift worker	23	716
2014	Shift worker	15	587
2014	Non-shift worker	21	820

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Shift worker	1	587
2014	Non-shift worker	1	820

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	444
2017	Non-shift worker	19	716
2014	Shift worker	30	587
2014	Non-shift worker	28	820

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	449
2017	Non-shift worker	36	718
2014	Shift worker	21	587
2014	Non-shift worker	34	820

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	23	449
2017	Non-shift worker	20	718
2014	Shift worker	17	587
2014	Non-shift worker	21	820

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	449
2017	Non-shift worker	10	718
2014	Shift worker	5	587
2014	Non-shift worker	9	820

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	25	449
2017	Non-shift worker	26	718
2014	Shift worker	19	587
2014	Non-shift worker	24	820

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	449
2017	Non-shift worker	8	718
2014	Shift worker	7	587
2014	Non-shift worker	9	820

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	449
2017	Non-shift worker	14	718
2014	Shift worker	7	587
2014	Non-shift worker	10	820

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	449
2017	Non-shift worker	10	718
2014	Shift worker	13	587
2014	Non-shift worker	11	820

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	449
2017	Non-shift worker	9	718
2014	Shift worker	12	587
2014	Non-shift worker	10	820

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	449
2017	Non-shift worker	42	718
2014	Shift worker	49	587
2014	Non-shift worker	42	820

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	410
2017	Non-shift worker	8	634
2014	Shift worker	9	543
2014	Non-shift worker	7	732

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	410
2017	Non-shift worker	9	634
2014	Shift worker	7	543
2014	Non-shift worker	8	732

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	410
2017	Non-shift worker	5	634
2014	Shift worker	4	543
2014	Non-shift worker	5	732

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	410
2017	Non-shift worker	2	634
2014	Shift worker	3	543
2014	Non-shift worker	3	732

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	1	410
2017	Non-shift worker	3	634
2014	Shift worker	1	543
2014	Non-shift worker	3	732

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	3	410
2017	Non-shift worker	5	634
2014	Shift worker	3	543
2014	Non-shift worker	4	732

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	410
2017	Non-shift worker	6	634
2014	Shift worker	2	543
2014	Non-shift worker	7	732

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	410
2017	Non-shift worker	8	634
2014	Shift worker	10	543
2014	Non-shift worker	6	732

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	410
2017	Non-shift worker	11	634
2014	Shift worker	9	543
2014	Non-shift worker	10	732

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	410
2017	Non-shift worker	24	634
2014	Shift worker	24	543
2014	Non-shift worker	24	732

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	410
2017	Non-shift worker	10	634
2014	Shift worker	11	543
2014	Non-shift worker	10	732

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	48	410
2017	Non-shift worker	44	634
2014	Shift worker	40	543
2014	Non-shift worker	48	732

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	410
2017	Non-shift worker	2	634
2014	Shift worker	3	543
2014	Non-shift worker	2	732

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	66	410
2017	Non-shift worker	60	634
2014	Shift worker	68	543
2014	Non-shift worker	65	732

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	2	410
2017	Non-shift worker	1	634

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	410
2017	Non-shift worker	13	634
2014	Shift worker	16	543
2014	Non-shift worker	12	732

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	97	3	450
2017	Non-shift worker	93	7	722

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	19	29	11	19	12	4	31	35	2147
2017	Non-shift worker	14	23	25	7	7	19	5	50	17	6573
2014	Shift worker	8	22	29	11	12	15	3	36	28	3161
2014	Non-shift worker	16	22	24	6	5	21	5	52	16	7719

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	24	27	12	18	7	2	36	34	2144
2017	Non-shift worker	23	34	21	6	6	8	1	63	14	6560
2014	Shift worker	10	29	28	11	12	9	1	44	26	3155
2014	Non-shift worker	25	32	21	7	5	10	1	64	13	7708
2011	Shift worker	16	38	23	10	8	4	0	57	20	3477
2011	Non-shift worker	32	40	14	5	3	5	0	76	9	8150

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	24	76	2144
2017	Non-shift worker	21	79	6568
2014	Shift worker	19	81	3154
2014	Non-shift worker	18	82	7713

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	70	30	505
2017	Non-shift worker	78	22	1296
2014	Shift worker	71	29	591
2014	Non-shift worker	76	24	1343

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	42	10	8	6	0	1	76	14	353
2017	Non-shift worker	42	36	5	10	5	1	1	80	15	1016
2014	Shift worker	36	38	9	9	7	0	0	74	17	415
2014	Non-shift worker	46	33	6	9	4	0	0	80	14	1003

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	54	12	6	2	1	2	80	8	2149
2017	Non-shift worker	27	49	9	5	2	1	6	82	8	6580
2014	Shift worker	21	55	15	5	1	1	2	78	6	3159
2014	Non-shift worker	26	51	10	5	2	1	6	82	7	7713
2011	Shift worker	23	53	13	6	2	1	1	79	8	3481
2011	Non-shift worker	25	49	10	7	2	1	6	80	10	8161
2008	Shift worker	26	53	10	6	2	1	1	81	8	2395
2008	Non-shift worker	25	48	9	8	3	1	6	78	12	6458

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	28	23	19	17	4	2	38	38	2144
2017	Non-shift worker	10	30	22	12	8	12	6	49	25	6564
2014	Shift worker	9	35	24	16	11	4	2	46	29	3160
2014	Non-shift worker	10	28	23	12	8	12	7	47	24	7721
2011	Shift worker	10	38	19	16	11	4	1	51	29	3480
2011	Non-shift worker	11	31	21	12	7	13	6	51	23	8161

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	38	20	12	8	4	3	57	22	2149
2017	Non-shift worker	35	35	12	4	3	5	6	79	8	6584
2014	Shift worker	15	43	18	11	6	4	2	62	19	3159
2014	Non-shift worker	34	36	12	5	2	5	6	78	8	7717
2011	Shift worker	16	41	18	11	8	4	2	61	20	3479
2011	Non-shift worker	34	35	11	5	3	6	6	78	9	8163
2008	Shift worker	13	43	18	13	9	3	1	58	23	2391
2008	Non-shift worker	29	39	11	5	3	7	5	78	9	6450

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	28	20	19	19	4	2	38	41	2145
2017	Non-shift worker	25	34	15	7	5	8	5	68	14	6560
2014	Shift worker	9	32	21	17	15	4	2	43	35	3157
2014	Non-shift worker	24	35	16	8	5	7	6	67	14	7712
2011	Shift worker	10	33	19	16	16	4	2	46	34	3479
2011	Non-shift worker	26	36	13	7	4	8	6	71	13	8159
2008	Shift worker	10	34	16	20	16	2	1	46	37	2390
2008	Non-shift worker	25	37	13	10	6	5	5	69	17	6452

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	33	16	12	16	1	1	55	29	2143
2017	Non-shift worker	49	29	8	7	6	1	0	78	13	6575

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	30	20	8	18	3	1	51	28	2145
2017	Non-shift worker	49	27	11	5	6	1	0	77	12	6579

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	35	18	17	20	2	0	44	37	2148
2017	Non-shift worker	20	43	17	10	8	2	0	64	18	6570

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	12	13	21	50	1	0	15	72	2146
2017	Non-shift worker	10	31	18	20	19	1	0	42	40	6571

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	13	14	17	43	1	1	24	62	2149
2017	Non-shift worker	16	20	18	17	27	0	1	36	45	6569

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	29	26	11	8	1	2	53	20	2137
2017	Non-shift worker	14	24	27	19	16	0	1	38	35	6561

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	30	20	9	8	1	5	61	18	2135
2017	Non-shift worker	21	29	25	14	9	0	1	51	24	6554

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	22	25	17	19	1	2	37	37	2143
2017	Non-shift worker	17	22	22	18	19	1	2	39	38	6562

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	28	18	11	8	1	4	62	19	2138
2017	Non-shift worker	42	23	13	6	4	1	10	74	12	6556

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	26	25	16	14	0	1	44	31	2144
2017	Non-shift worker	25	31	23	12	8	0	1	57	20	6543

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	22	27	19	17	1	1	35	37	2142
2017	Non-shift worker	23	33	23	12	7	1	1	57	19	6535

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	24	25	19	18	1	1	37	38	2138
2017	Non-shift worker	18	30	25	16	10	1	1	49	26	6545

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	25	24	18	17	1	1	40	36	2142
2017	Non-shift worker	26	33	20	12	7	0	1	59	20	6542

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	30	22	10	10	1	2	56	21	2134
2017	Non-shift worker	23	31	22	13	9	1	1	56	22	6526

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	26	24	15	12	0	1	48	28	2147
2017	Non-shift worker	43	28	16	8	5	0	1	71	12	6567

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	25	17	11	12	1	2	59	24	2145
2017	Non-shift worker	58	19	9	6	5	0	2	79	11	6567

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	36	18	10	8	1	1	63	19	2147
2017	Non-shift worker	44	31	13	6	4	0	1	77	10	6558

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	27	18	13	15	1	1	54	28	2141
2017	Non-shift worker	49	23	12	7	7	0	1	74	14	6566

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	17	8	3	3	1	26	82	7	2144
2017	Non-shift worker	48	15	8	3	2	0	24	84	6	6550

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	28	11	3	4	1	8	80	8	2133
2017	Non-shift worker	61	21	8	2	1	0	6	88	3	6510

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	17	7	3	3	1	6	86	6	2148
2017	Non-shift worker	62	17	7	5	5	0	4	82	11	6570

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	43	31	14	4	4	1	4	77	8	2146
2017	Non-shift worker	48	31	13	4	2	0	2	81	5	6566

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	18	38	21	17	0	0	23	39	2151
2017	Non-shift worker	8	25	40	17	9	0	0	33	26	6577

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	29	36	12	5	0	0	17	47	2137
2017	Non-shift worker	11	26	40	15	6	0	0	22	38	6558

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	23	21	13	21	3	1	19	81	2151
2017	Non-shift worker	26	22	19	12	17	3	1	27	73	6579

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	1714
2017	Non-shift worker	28	4644

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	39	1714
2017	Non-shift worker	37	4644

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	1714
2017	Non-shift worker	16	4644

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	69	1714
2017	Non-shift worker	52	4644

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	1714
2017	Non-shift worker	7	4644

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	1714
2017	Non-shift worker	39	4644

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	8	39	16	10	4	23	1643
2017	Non-shift worker	7	42	18	11	4	18	4508

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	13	16	16	42	2	7	18	65	1720
2017	Non-shift worker	8	20	15	17	30	2	8	31	52	4676

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	1	6	13	12	59	2	7	8	79	1720
2017	Non-shift worker	2	8	11	17	53	2	7	11	77	4678

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.