2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	47	10	8	7	76	14	1741
2017	Non-supervisor	21	41	14	10	14	62	24	7005
2014	Supervisor	27	46	13	9	5	73	14	2170
2014	Non-supervisor	22	41	15	11	10	64	21	8728
2011	Supervisor	39	42	9	6	4	81	10	2500
2011	Non-supervisor	30	39	13	9	9	69	18	9158
2008	Supervisor	40	41	8	8	4	80	12	1980
2008	Non-supervisor	28	40	13	10	8	68	19	6791

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	38	14	14	12	0	0	59	27	1739
2017	Non-supervisor	15	28	16	16	25	0	0	43	41	6992

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	36	7	3	2	88	5	1744
2017	Non-supervisor	42	37	11	5	5	79	9	6975
2014	Supervisor	59	30	7	2	2	89	4	2165
2014	Non-supervisor	50	33	10	3	3	83	6	8714
2011	Supervisor	62	30	5	2	1	92	3	2500
2011	Non-supervisor	52	33	9	3	3	85	6	9172

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	43	10	6	5	79	10	1737
2017	Non-supervisor	30	42	14	7	6	72	13	6960
2014	Supervisor	38	42	12	5	3	79	9	2163
2014	Non-supervisor	34	43	12	6	4	77	10	8717
2011	Supervisor	44	44	6	4	2	88	6	2499
2011	Non-supervisor	39	43	9	5	4	82	9	9163
2008	Supervisor	46	43	5	4	1	90	6	1981
2008	Non-supervisor	37	45	8	6	3	82	9	6836

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	31	20	16	13	1	50	30	1741
2017	Non-supervisor	15	26	21	16	21	1	42	37	6986
2014	Supervisor	17	36	20	16	10	1	53	26	2172
2014	Non-supervisor	16	32	21	16	15	1	48	31	8701
2011	Supervisor	25	37	18	11	8	0	62	20	2500
2011	Non-supervisor	20	34	21	13	11	1	54	24	9164

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	37	18	16	10	56	26	1742
2017	Non-supervisor	15	29	20	17	18	45	35	6982
2014	Supervisor	18	37	19	16	9	55	25	2171
2014	Non-supervisor	16	33	21	16	13	49	29	8693
2011	Supervisor	25	41	16	11	7	66	18	2501
2011	Non-supervisor	19	37	19	14	10	56	24	9161
2008	Supervisor	25	43	13	12	6	68	18	1980
2008	Non-supervisor	18	39	17	16	10	57	26	6834

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	26	22	16	12	2	0	49	29	1740
2017	Non-supervisor	18	23	21	14	18	4	1	43	35	6982
2014	Supervisor	23	25	21	15	13	4	0	50	29	2172
2014	Non-supervisor	19	25	21	14	15	4	1	47	31	8700
2011	Supervisor	28	29	17	13	10	3	0	59	24	2501
2011	Non-supervisor	22	27	19	13	13	5	1	52	28	9166
2008	Supervisor	26	32	16	13	8	4	0	60	23	1981
2008	Non-supervisor	19	30	18	15	12	6	0	52	28	6825

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	35	14	8	8	1	0	69	16	1742
2017	Non-supervisor	30	31	16	10	10	2	1	62	21	7001
2014	Supervisor	32	33	16	10	9	1	0	65	19	2172
2014	Non-supervisor	30	32	17	10	8	2	0	64	19	8726
2011	Supervisor	33	34	14	10	7	1	0	69	17	2496
2011	Non-supervisor	30	33	16	9	9	2	0	64	19	9160
2008	Supervisor	32	36	14	10	8	1	0	68	18	1982
2008	Non-supervisor	28	32	15	12	11	2	0	61	23	6834

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	36	12	10	7	0	71	17	1742
2017	Non-supervisor	29	32	15	12	11	1	62	23	6993
2014	Supervisor	30	38	13	11	7	0	68	19	2174
2014	Non-supervisor	29	34	15	12	9	1	63	21	8729
2011	Supervisor	33	40	10	10	7	0	73	17	2495
2011	Non-supervisor	28	34	14	12	10	1	64	22	9160
2008	Supervisor	32	39	10	10	9	0	71	19	1981
2008	Non-supervisor	26	35	12	14	12	0	61	26	6826

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	31	14	8	7	0	71	15	1740
2017	Non-supervisor	34	29	16	9	12	1	63	21	6983
2014	Supervisor	36	33	15	9	7	0	70	16	2172
2014	Non-supervisor	34	32	17	9	8	1	66	17	8718

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	33	15	15	12	1	57	27	1742
2017	Non-supervisor	13	25	19	16	22	4	40	40	7000
2014	Supervisor	22	37	15	16	8	2	60	24	2170
2014	Non-supervisor	14	28	20	16	18	4	44	36	8716
2011	Supervisor	21	36	16	15	10	2	59	25	2500
2011	Non-supervisor	14	28	20	16	18	4	44	35	9172

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	32	18	16	13	1	53	29	1742
2017	Non-supervisor	11	23	17	19	26	2	36	46	6993
2014	Supervisor	20	34	19	15	11	1	55	26	2172
2014	Non-supervisor	12	25	20	19	22	2	38	42	8716
2011	Supervisor	22	36	16	13	11	1	59	25	2502
2011	Non-supervisor	14	28	20	16	21	2	43	37	9167
2008	Supervisor	24	37	16	13	10	0	61	24	1984
2008	Non-supervisor	13	29	18	17	22	2	43	39	6825

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	32	20	19	13	1	47	32	1738
2017	Non-supervisor	9	20	20	21	27	3	30	50	6986
2014	Supervisor	12	32	21	22	12	1	45	35	2172
2014	Non-supervisor	9	22	21	22	23	3	32	47	8713
2011	Supervisor	12	39	18	19	11	1	51	30	2499
2011	Non-supervisor	9	27	21	20	18	4	38	40	9166
2008	Supervisor	9	40	18	21	11	1	50	32	1980
2008	Non-supervisor	7	26	19	23	21	3	34	46	6829

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	27	19	17	19	2	44	37	1741
2017	Non-supervisor	10	17	17	18	34	5	28	55	6996
2014	Supervisor	14	26	20	18	18	3	42	38	2170
2014	Non-supervisor	9	17	19	19	30	6	28	52	8711
2011	Supervisor	16	30	20	16	14	3	48	31	2500
2011	Non-supervisor	10	23	19	17	24	7	36	44	9166
2008	Supervisor	17	34	17	16	12	3	53	29	1981
2008	Non-supervisor	9	23	18	18	25	6	35	46	6826

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	33	17	21	15	1	47	36	1739
2017	Non-supervisor	9	21	17	20	31	2	30	53	6992
2014	Supervisor	11	36	18	20	13	1	47	34	2170
2014	Non-supervisor	9	22	18	23	26	2	32	50	8714
2011	Supervisor	14	39	17	19	11	1	53	30	2500
2011	Non-supervisor	10	28	17	21	22	2	38	44	9161
2008	Supervisor	14	44	13	18	10	1	58	29	1982
2008	Non-supervisor	8	29	14	25	22	2	38	48	6826

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	36	16	17	13	54	30	1738
2017	Non-supervisor	14	26	16	18	25	40	43	6999
2014	Supervisor	17	35	18	17	13	53	29	2170
2014	Non-supervisor	13	29	18	20	20	42	40	8723
2011	Supervisor	17	41	15	16	11	59	26	2501
2011	Non-supervisor	15	32	17	18	18	47	36	9174

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	43	13	12	6	0	0	68	19	1739
2017	Non-supervisor	20	40	16	14	10	0	0	60	24	6997

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	29	15	24	22	2	1	38	47	1743
2017	Non-supervisor	5	14	17	22	32	8	1	21	60	6983
2014	Supervisor	9	29	15	24	21	1	0	39	46	2171
2014	Non-supervisor	6	15	19	25	26	7	1	23	56	8730

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	38	14	11	8	0	67	19	1741
2017	Non-supervisor	25	33	15	13	13	1	59	26	7002
2014	Supervisor	27	38	15	11	9	0	65	20	2174
2014	Non-supervisor	26	35	16	12	10	1	61	22	8727
2011	Supervisor	29	39	12	12	7	0	68	20	2497
2011	Non-supervisor	25	35	15	13	11	1	61	24	9160
2008	Supervisor	27	40	11	12	10	0	68	22	1980
2008	Non-supervisor	27	35	12	14	12	0	62	26	6834

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	38	17	14	9	1	2	58	25	1745
2014	Supervisor	18	38	17	14	9	1	2	58	24	2167

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	36	14	20	13	0	0	53	34	1742
2017	Non-supervisor	13	28	16	21	20	1	1	42	42	6989
2014	Supervisor	15	42	14	19	9	0	0	58	29	2172
2014	Non-supervisor	14	34	16	22	14	1	0	48	36	8733
2011	Supervisor	18	42	11	18	10	0	0	61	28	2503
2011	Non-supervisor	15	32	15	20	16	1	0	48	37	9172
2008	Supervisor	20	41	12	18	9	0	0	61	27	1982
2008	Non-supervisor	14	32	14	22	16	1	1	47	39	6838

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	36	14	17	12	1	0	57	30	1744
2017	Non-supervisor	10	22	18	18	25	6	1	34	46	6988
2014	Supervisor	22	33	15	17	12	1	1	56	29	2172
2014	Non-supervisor	11	24	19	20	20	5	1	37	43	8726
2011	Supervisor	26	33	14	14	12	1	0	59	26	2502
2011	Non-supervisor	14	24	17	19	22	4	1	40	43	9170
2008	Supervisor	27	33	13	15	11	1	0	61	26	1980
2008	Non-supervisor	12	24	17	21	21	5	1	38	44	6831

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	40	12	19	12	0	58	31	1744
2017	Non-supervisor	14	37	13	20	16	0	51	36	6998
2014	Supervisor	16	39	14	20	11	0	55	31	2169
2014	Non-supervisor	14	38	14	21	14	0	52	34	8724
2011	Supervisor	25	44	11	13	6	1	70	19	2501
2011	Non-supervisor	20	43	12	15	9	1	64	24	9167
2008	Supervisor	20	47	12	14	7	0	68	20	1983
2008	Non-supervisor	17	42	12	19	11	0	59	30	6831

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	40	7	4	2	87	6	1740
2017	Non-supervisor	37	40	13	6	4	77	10	6993
2014	Supervisor	43	41	9	4	2	84	7	2169
2014	Non-supervisor	37	40	12	5	4	78	10	8727
2011	Supervisor	53	35	6	3	2	88	5	2496
2011	Non-supervisor	43	37	11	5	4	80	8	9153
2008	Supervisor	46	43	6	4	1	89	5	1980
2008	Non-supervisor	36	42	11	6	4	79	10	6835

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	37	4	3	2	90	6	1739
2017	Non-supervisor	43	40	8	5	4	83	9	6988
2014	Supervisor	50	39	5	4	2	89	6	2171
2014	Non-supervisor	43	39	8	5	4	83	9	8723
2011	Supervisor	57	36	3	2	1	93	4	2501
2011	Non-supervisor	46	39	7	5	3	86	7	9171
2008	Supervisor	51	42	4	2	1	93	3	1982
2008	Non-supervisor	42	43	8	4	3	85	7	6834

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	35	16	19	11	1	0	53	31	1741
2017	Non-supervisor	12	24	19	19	22	2	0	37	43	6989
2014	Supervisor	15	33	18	20	13	1	0	48	33	2172
2014	Non-supervisor	12	25	21	20	20	3	0	38	41	8701
2011	Supervisor	19	38	17	16	9	1	0	57	26	2500
2011	Non-supervisor	15	30	19	17	16	2	1	47	33	9166
2008	Supervisor	15	39	18	17	11	0	0	54	28	1981
2008	Non-supervisor	12	32	18	20	18	1	0	44	38	6828

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	33	14	16	12	0	1	57	29	1740
2017	Non-supervisor	13	26	17	16	24	2	2	40	42	6989
2014	Supervisor	20	34	14	15	14	1	1	55	30	2171
2014	Non-supervisor	12	27	18	17	22	3	2	41	40	8696
2011	Supervisor	26	35	13	13	12	0	1	62	25	2498
2011	Non-supervisor	17	32	15	15	17	2	2	51	33	9169
2008	Supervisor	23	42	10	13	11	1	1	65	24	1977
2008	Non-supervisor	15	38	14	14	17	1	2	54	32	6827

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	42	10	13	8	69	21	1742
2017	Non-supervisor	15	32	15	19	19	47	38	6968
2014	Supervisor	20	44	11	15	9	64	24	2170
2014	Non-supervisor	11	32	16	22	19	43	41	8724
2011	Supervisor	32	44	8	10	6	76	16	2501
2011	Non-supervisor	18	34	15	16	15	53	32	9169

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	36	14	12	8	66	20	1740
2017	Non-supervisor	17	29	17	17	20	46	37	6968
2014	Supervisor	26	37	15	13	8	64	22	2170
2014	Non-supervisor	16	31	19	18	16	47	34	8726

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	38	16	14	8	0	0	62	22	1743
2017	Non-supervisor	16	30	19	18	17	0	0	46	35	6965
2014	Supervisor	23	37	18	15	7	0	0	60	22	2171
2014	Non-supervisor	15	32	21	18	13	0	0	47	31	8722
2011	Supervisor	29	44	14	8	4	0	0	73	13	2496
2011	Non-supervisor	23	39	18	12	7	1	1	63	19	9152

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	41	19	11	8	1	0	62	19	1738
2017	Non-supervisor	11	26	23	17	20	4	0	38	38	6996

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	35	13	13	10	0	0	64	23	1737
2017	Non-supervisor	23	31	15	14	15	0	1	55	30	6991
2014	Supervisor	26	33	15	14	11	0	1	60	25	2168
2014	Non-supervisor	22	33	17	14	13	1	0	56	28	8719
2011	Supervisor	27	38	13	13	9	0	1	65	22	2499
2011	Non-supervisor	27	36	14	12	11	0	1	63	23	9160

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	25	9	13	19	0	6	56	34	1739
2017	Non-supervisor	27	28	12	12	15	1	6	59	28	6989
2014	Supervisor	25	25	9	15	20	0	6	53	37	2170
2014	Non-supervisor	27	30	11	11	15	1	5	60	28	8723
2011	Supervisor	28	25	7	14	18	0	7	57	35	2499
2011	Non-supervisor	29	27	10	12	16	1	5	60	29	9157
2008	Supervisor	30	28	6	12	18	0	6	62	32	1981
2008	Non-supervisor	32	29	8	11	14	1	4	64	27	6830

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	38	23	15	8	0	55	22	1743
2017	Non-supervisor	35	36	18	6	3	2	72	10	7001
2014	Supervisor	17	33	26	15	8	0	51	23	2167
2014	Non-supervisor	31	37	21	7	4	1	68	11	8725
2011	Supervisor	16	31	26	17	10	0	47	27	2502
2011	Non-supervisor	33	35	19	7	4	1	69	12	9169
2008	Supervisor	13	29	26	19	13	0	42	32	1981
2008	Non-supervisor	26	35	22	9	6	1	62	16	6829

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	29	12	7	9	2	6	70	17	1740
2017	Non-supervisor	30	23	13	7	12	4	11	63	22	6993
2014	Supervisor	35	28	13	7	10	2	6	68	18	2174
2014	Non-supervisor	31	24	14	7	10	4	10	63	20	8725
2011	Supervisor	32	30	11	10	10	1	6	66	22	2501
2011	Non-supervisor	28	26	14	9	14	3	6	59	25	9175

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	22	47	31	1742
2017	Non-supervisor	18	49	33	7000
2014	Supervisor	21	46	33	2172
2014	Non-supervisor	17	51	32	8699
2011	Supervisor	26	49	26	2502
2011	Non-supervisor	21	50	30	9176

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	32	32	20	9	0	6	405
2017	Non-supervisor	21	30	23	13	6	7	1317
2014	Supervisor	30	32	22	9	9999	7	494
2014	Non-supervisor	21	30	23	14	9999	12	1642
2011	Supervisor	28	43	19	6	9999	4	669
2011	Non-supervisor	16	45	22	8	9999	9	2018

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	41	10	6	4	0	80	9	1737
2017	Non-supervisor	25	38	16	10	10	1	64	20	6988
2014	Supervisor	35	44	11	6	3	0	79	9	2170
2014	Non-supervisor	25	39	18	10	8	1	64	18	8724
2011	Supervisor	38	42	11	5	3	0	81	8	2501
2011	Non-supervisor	27	41	15	8	7	1	69	16	9173
2008	Supervisor	47	37	9	5	2	0	85	7	1977
2008	Non-supervisor	32	39	13	8	7	1	72	15	6835

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	44	17	11	4	0	68	15	1741
2017	Non-supervisor	15	35	21	14	14	1	50	28	6985
2014	Supervisor	21	44	17	11	5	1	66	17	2171
2014	Non-supervisor	16	35	23	14	11	1	52	26	8719
2011	Supervisor	28	47	13	8	3	1	76	12	2497
2011	Non-supervisor	21	41	19	11	8	1	62	19	9164

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	35	35	10	2	0	0	12	52	1739
2017	Non-supervisor	17	29	32	12	6	1	3	19	47	6963
2014	Supervisor	15	38	36	7	3	0	0	10	54	2166
2014	Non-supervisor	13	32	34	13	5	1	2	18	46	8710
2011	Supervisor	14	36	35	11	3	0	1	14	51	2498
2011	Non-supervisor	13	30	32	15	6	1	2	22	45	9147
2008	Supervisor	15	40	32	9	2	0	0	12	56	1980
2008	Non-supervisor	15	32	33	13	4	1	1	17	49	6824

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	29	33	14	5	0	1	19	48	1736
2017	Non-supervisor	21	26	27	14	7	2	3	22	49	6956
2014	Supervisor	18	32	31	12	5	1	0	17	51	2163
2014	Non-supervisor	18	28	30	14	7	2	2	22	47	8715
2011	Supervisor	14	27	33	19	7	1	1	25	41	2496
2011	Non-supervisor	15	25	28	17	10	2	3	29	42	9134
2008	Supervisor	15	31	34	14	5	0	1	20	46	1978
2008	Non-supervisor	17	28	29	16	7	2	2	23	46	6808

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	31	31	11	3	1	1	14	55	1736
2017	Non-supervisor	21	25	27	14	7	2	4	22	49	6965
2014	Supervisor	26	34	28	9	3	0	0	12	60	2165
2014	Non-supervisor	20	28	28	13	6	2	3	19	51	8710
2011	Supervisor	20	32	31	11	4	0	1	15	53	2493
2011	Non-supervisor	19	26	28	14	7	2	4	22	48	9125
2008	Supervisor	20	33	32	11	3	1	1	14	53	1977
2008	Non-supervisor	20	28	29	14	5	2	2	20	50	6817

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	25	38	20	4	0	1	24	38	1730
2017	Non-supervisor	9	15	32	25	11	1	6	39	26	6940
2014	Supervisor	13	29	37	16	4	0	0	20	43	2150
2014	Non-supervisor	9	16	34	26	9	1	4	37	26	8679
2011	Supervisor	16	28	36	15	4	0	1	19	44	2485
2011	Non-supervisor	10	17	32	24	11	1	5	38	28	9120
2008	Supervisor	13	32	38	13	3	0	0	17	45	1976
2008	Non-supervisor	10	18	35	24	9	1	3	34	29	6800

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	33	25	8	2	0	1	11	64	1740
2017	Non-supervisor	22	23	28	14	8	1	4	23	48	6961
2014	Supervisor	34	35	22	6	2	0	0	8	70	2168
2014	Non-supervisor	22	26	28	14	6	1	2	20	50	8702
2011	Supervisor	24	32	30	9	3	0	1	13	57	2497
2011	Non-supervisor	16	23	30	16	9	2	4	27	42	9133
2008	Supervisor	26	35	27	9	2	0	1	12	61	1978
2008	Non-supervisor	19	25	29	16	7	1	3	23	46	6808

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	26	33	17	5	1	2	22	44	1736
2017	Non-supervisor	16	20	25	21	11	2	5	34	39	6964
2014	Supervisor	16	25	32	19	6	0	1	26	41	2165
2014	Non-supervisor	13	20	28	23	11	2	4	36	35	8707
2011	Supervisor	17	27	31	16	6	0	1	23	45	2497
2011	Non-supervisor	16	22	26	18	11	3	5	32	40	9149
2008	Supervisor	22	31	28	13	5	0	1	18	54	1978
2008	Non-supervisor	19	25	27	17	7	2	3	26	46	6813

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	32	30	10	3	1	2	14	55	1737
2017	Non-supervisor	19	24	29	13	7	3	5	22	46	6958
2014	Supervisor	23	33	31	8	4	1	1	11	57	2163
2014	Non-supervisor	18	26	30	13	6	3	3	21	47	8691

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	32	11	13	9	0	0	67	22	1744
2017	Non-supervisor	22	28	15	16	19	1	1	50	35	6993
2014	Supervisor	38	34	10	11	7	0	0	72	18	2172
2014	Non-supervisor	24	31	14	16	14	1	0	56	30	8724

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	46	13	12	8	67	20	1740
2017	Non-supervisor	20	36	15	15	13	57	28	6978
2014	Supervisor	25	47	13	10	4	72	15	2168
2014	Non-supervisor	21	41	16	14	7	62	21	8718

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	41	15	6	3	1	0	77	8	1738
2017	Non-supervisor	23	33	22	8	10	3	1	58	19	6988
2014	Supervisor	35	43	13	4	3	2	0	80	6	2169
2014	Non-supervisor	29	37	18	7	6	3	1	68	13	8692

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	47	12	7	4	0	0	77	11	1742
2017	Non-supervisor	20	38	19	11	9	2	0	60	21	6984
2014	Supervisor	33	44	14	6	3	1	0	77	9	2172
2014	Non-supervisor	25	38	18	10	7	2	1	64	17	8701
2011	Supervisor	30	43	14	7	5	1	0	74	12	2498
2011	Non-supervisor	21	36	20	11	9	2	0	59	21	9163

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	42	11	9	6	73	15	1740
2017	Non-supervisor	23	38	15	12	12	61	24	6987
2014	Supervisor	33	42	12	8	5	75	13	2170
2014	Non-supervisor	27	39	15	11	8	66	19	8692
2011	Supervisor	34	42	12	7	5	76	12	2498
2011	Non-supervisor	27	39	15	10	9	66	19	9159
2008	Supervisor	30	45	11	9	5	74	14	1979
2008	Non-supervisor	22	39	15	12	11	62	23	6814

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	38	16	15	11	1	1	57	27	1744
2017	Non-supervisor	13	26	19	17	20	2	2	41	39	6994
2014	Supervisor	23	41	13	12	9	1	1	65	21	2174
2014	Non-supervisor	17	30	19	17	14	2	2	48	31	8731

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	46	14	8	3	1	0	75	11	1736
2017	Non-supervisor	23	41	18	8	7	2	1	66	16	6967
2014	Supervisor	30	48	12	7	2	1	0	79	9	2172
2014	Non-supervisor	26	43	17	7	4	3	0	71	11	8708
2011	Supervisor	32	46	13	6	3	1	0	78	9	2497
2011	Non-supervisor	28	41	16	8	4	2	1	71	13	9160

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	41	11	8	5	0	0	76	13	1740
2017	Non-supervisor	22	36	15	12	12	2	1	59	25	6975
2014	Supervisor	36	42	10	7	4	1	0	79	11	2172
2014	Non-supervisor	24	38	15	12	8	3	1	64	20	8702
2011	Supervisor	36	40	10	7	5	2	0	78	12	2495
2011	Non-supervisor	26	37	14	10	9	3	1	65	20	9156
2008	Supervisor	37	38	10	8	6	1	0	76	14	1983
2008	Non-supervisor	22	36	13	13	12	3	1	61	25	6827

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	43	15	9	5	1	0	71	14	1742
2017	Non-supervisor	14	34	22	13	13	3	1	50	27	6983
2014	Supervisor	24	41	19	10	5	1	0	66	15	2173
2014	Non-supervisor	13	32	23	15	11	5	1	49	28	8706
2011	Supervisor	22	43	18	10	5	1	1	67	15	2503
2011	Non-supervisor	12	35	23	14	10	4	1	50	25	9167

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	30	15	17	17	3	1	50	35	1738
2017	Non-supervisor	12	24	17	18	25	4	1	37	45	6978
2014	Supervisor	16	32	16	16	15	3	1	50	33	2172
2014	Non-supervisor	11	26	17	19	21	5	1	39	42	8705
2011	Supervisor	18	30	16	17	13	4	2	51	32	2502
2011	Non-supervisor	11	25	18	19	20	6	1	39	41	9167

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	54	5	11	4	79	16	1745
2017	Non-supervisor	18	49	7	17	8	68	25	7004
2014	Supervisor	24	52	6	13	5	76	18	2172
2014	Non-supervisor	19	51	8	16	7	70	23	8728
2011	Supervisor	31	51	5	9	4	83	12	2497
2011	Non-supervisor	25	50	6	13	6	74	19	9166
2008	Supervisor	31	53	4	9	3	84	12	1981
2008	Non-supervisor	21	48	6	15	9	69	24	6832

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	39	8	13	8	70	21	1743
2017	Non-supervisor	22	35	10	18	15	57	33	6999
2014	Supervisor	34	35	8	13	9	69	23	2168
2014	Non-supervisor	22	34	12	18	13	57	32	8718
2011	Supervisor	34	36	9	12	9	70	21	2499
2011	Non-supervisor	23	35	11	17	13	58	30	9156

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	42	9	10	4	77	14	1733
2017	Non-supervisor	20	38	12	17	12	58	30	6972
2014	Supervisor	34	42	11	9	4	76	13	2167
2014	Non-supervisor	21	39	13	17	8	61	26	8722

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	26	3	3	1	0	1	93	4	1738
2017	Non-supervisor	63	26	5	3	2	0	1	90	4	6978
2014	Supervisor	67	26	4	2	1	0	1	93	3	2168
2014	Non-supervisor	62	27	5	3	2	1	1	90	5	8724
2011	Supervisor	72	21	3	2	1	0	1	94	3	2498
2011	Non-supervisor	70	21	4	2	1	0	1	93	3	9166
2008	Supervisor	73	21	2	2	1	0	1	95	3	1979
2008	Non-supervisor	69	22	4	2	2	0	1	92	4	6827

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	69	20	4	4	3	0	89	7	1742
2017	Non-supervisor	66	22	5	3	3	1	89	6	6999
2014	Supervisor	66	21	5	5	2	1	88	7	2169
2014	Non-supervisor	64	23	5	3	3	1	88	6	8723
2011	Supervisor	70	18	4	5	3	1	88	8	2498
2011	Non-supervisor	70	19	4	3	2	1	91	5	9163
2008	Supervisor	75	16	3	3	1	1	92	5	1978
2008	Non-supervisor	74	16	4	3	2	1	91	5	6824

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	74	14	5	3	2	0	2	90	5	1742
2017	Non-supervisor	68	15	7	2	3	1	6	88	5	6992
2014	Supervisor	74	15	4	2	2	0	3	91	4	2170
2014	Non-supervisor	67	16	6	2	3	1	5	88	5	8727
2011	Supervisor	73	14	5	3	2	0	3	90	5	2501
2011	Non-supervisor	69	15	6	2	2	1	5	89	5	9160
2008	Supervisor	73	11	4	2	3	0	6	90	5	1981
2008	Non-supervisor	69	11	5	2	4	1	9	88	7	6827

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	77	14	4	1	2	0	2	93	3	1738
2017	Non-supervisor	74	14	5	1	3	0	3	91	4	6988
2014	Supervisor	77	12	4	1	2	0	3	92	3	2171
2014	Non-supervisor	74	15	5	1	2	0	3	92	3	8725
2011	Supervisor	78	11	4	1	2	0	3	93	3	2495
2011	Non-supervisor	74	13	5	1	2	1	4	91	4	9165
2008	Supervisor	81	7	2	1	2	0	6	95	3	1981
2008	Non-supervisor	77	8	3	1	3	1	7	92	4	6830

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	18	7	3	2	0	2	87	6	1742
2017	Non-supervisor	59	17	9	2	3	2	7	84	6	6997
2014	Supervisor	63	20	6	3	2	1	5	88	5	2169
2014	Non-supervisor	57	18	9	3	3	3	8	84	6	8704

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	71	18	6	2	1	1	1	91	3	1741
2017	Non-supervisor	66	19	7	1	2	2	3	89	4	6989
2014	Supervisor	67	19	6	1	1	2	4	91	3	2171
2014	Non-supervisor	63	19	7	2	2	3	4	88	5	8701
2011	Supervisor	72	17	5	2	0	2	2	93	2	2501
2011	Non-supervisor	67	18	6	1	2	2	3	90	3	9167
2008	Supervisor	72	18	5	1	1	1	2	92	3	1982
2008	Non-supervisor	69	17	6	2	2	2	2	90	4	6829

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	30	70	1741
2017	Non-supervisor	34	66	6986
2014	Supervisor	26	74	2170
2014	Non-supervisor	32	68	8683

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	46	461
2017	Non-supervisor	62	2120
2014	Supervisor	44	539
2014	Non-supervisor	62	2642

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	58	461
2017	Non-supervisor	66	2120
2014	Supervisor	56	539
2014	Non-supervisor	62	2642

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	461
2017	Non-supervisor	5	2120
2014	Supervisor	39	539
2014	Non-supervisor	3	2642

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	461
2017	Non-supervisor	34	2120
2014	Supervisor	21	539
2014	Non-supervisor	30	2642

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	461
2017	Non-supervisor	10	2120
2014	Supervisor	8	539
2014	Non-supervisor	8	2642

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	461
2017	Non-supervisor	12	2120
2014	Supervisor	5	539
2014	Non-supervisor	9	2642

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	461
2017	Non-supervisor	3	2120
2014	Supervisor	4	539
2014	Non-supervisor	4	2642

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	45	461
2017	Non-supervisor	48	2122
2014	Supervisor	45	538
2014	Non-supervisor	42	2648

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	461
2017	Non-supervisor	43	2122
2014	Supervisor	35	538
2014	Non-supervisor	39	2648

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	51	461
2017	Non-supervisor	51	2122
2014	Supervisor	46	538
2014	Non-supervisor	48	2648

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	461
2017	Non-supervisor	47	2122
2014	Supervisor	39	538
2014	Non-supervisor	44	2648

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	461
2017	Non-supervisor	33	2122
2014	Supervisor	31	538
2014	Non-supervisor	29	2648

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	62	461
2017	Non-supervisor	67	2122
2014	Supervisor	61	538
2014	Non-supervisor	68	2648

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	51	461
2017	Non-supervisor	46	2122
2014	Supervisor	49	538
2014	Non-supervisor	46	2648

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	461
2017	Non-supervisor	9	2122
2014	Supervisor	3	538
2014	Non-supervisor	8	2648

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	461
2017	Non-supervisor	22	2122
2014	Supervisor	9	538
2014	Non-supervisor	17	2648

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	461
2017	Non-supervisor	24	2122
2014	Supervisor	17	538
2014	Non-supervisor	22	2648

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	46	461
2017	Non-supervisor	53	2122
2014	Supervisor	44	538
2014	Non-supervisor	53	2648

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	461
2017	Non-supervisor	40	2122
2014	Supervisor	33	538
2014	Non-supervisor	36	2648

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	461
2017	Non-supervisor	14	2122
2014	Supervisor	12	538
2014	Non-supervisor	15	2648

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	54	459
2017	Non-supervisor	45	2122
2014	Supervisor	58	539
2014	Non-supervisor	42	2646

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	459
2017	Non-supervisor	33	2122
2014	Supervisor	34	539
2014	Non-supervisor	32	2646

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	459
2017	Non-supervisor	8	2122
2014	Supervisor	16	539
2014	Non-supervisor	7	2646

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	459
2017	Non-supervisor	34	2122
2014	Supervisor	10	539
2014	Non-supervisor	30	2646

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	459
2017	Non-supervisor	16	2122
2014	Supervisor	14	539
2014	Non-supervisor	16	2646

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	459
2017	Non-supervisor	13	2122
2014	Supervisor	7	539
2014	Non-supervisor	9	2646

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	18	459
2017	Non-supervisor	22	2122
2014	Supervisor	19	539
2014	Non-supervisor	21	2646

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	459
2017	Non-supervisor	11	2122
2014	Supervisor	10	539
2014	Non-supervisor	12	2646

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	25	459
2017	Non-supervisor	23	2122
2014	Supervisor	23	539
2014	Non-supervisor	26	2646

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	418
2017	Non-supervisor	13	1877
2014	Supervisor	11	500
2014	Non-supervisor	14	2407

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	418
2017	Non-supervisor	13	1877
2014	Supervisor	10	500
2014	Non-supervisor	13	2407

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	418
2017	Non-supervisor	11	1877
2014	Supervisor	9	500
2014	Non-supervisor	12	2407

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	418
2017	Non-supervisor	7	1877
2014	Supervisor	6	500
2014	Non-supervisor	8	2407

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	418
2017	Non-supervisor	6	1877
2014	Supervisor	9	500
2014	Non-supervisor	8	2407

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	418
2017	Non-supervisor	7	1877
2014	Supervisor	11	500
2014	Non-supervisor	7	2407

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	418
2017	Non-supervisor	7	1877
2014	Supervisor	8	500
2014	Non-supervisor	7	2407

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	418
2017	Non-supervisor	10	1877
2014	Supervisor	5	500
2014	Non-supervisor	9	2407

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	418
2017	Non-supervisor	11	1877
2014	Supervisor	8	500
2014	Non-supervisor	11	2407

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	418
2017	Non-supervisor	31	1877
2014	Supervisor	26	500
2014	Non-supervisor	28	2407

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	418
2017	Non-supervisor	13	1877
2014	Supervisor	11	500
2014	Non-supervisor	12	2407

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	418
2017	Non-supervisor	51	1877
2014	Supervisor	43	500
2014	Non-supervisor	48	2407

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	3	1877
2014	Supervisor	2	500
2014	Non-supervisor	3	2407

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	56	418
2017	Non-supervisor	61	1877
2014	Supervisor	61	500
2014	Non-supervisor	62	2407

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	1	418
2017	Non-supervisor	2	1877

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	418
2017	Non-supervisor	14	1877
2014	Supervisor	14	500
2014	Non-supervisor	14	2407

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	97	3	458
2017	Non-supervisor	95	5	2118

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	29	21	15	13	7	2	46	31	1744
2017	Non-supervisor	8	17	21	13	22	13	5	31	43	7002
2014	Supervisor	15	31	22	13	11	7	2	50	26	2172
2014	Non-supervisor	9	19	23	13	17	15	4	35	37	8691

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	38	17	13	10	2	0	59	23	1741
2017	Non-supervisor	14	25	21	14	20	5	1	42	36	6989
2014	Supervisor	22	35	20	12	8	3	0	59	20	2169
2014	Non-supervisor	14	28	22	14	15	6	1	46	31	8679
2011	Supervisor	27	44	14	9	5	1	0	72	14	2495
2011	Non-supervisor	19	36	19	12	10	4	0	57	23	9158

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	12	88	1737
2017	Non-supervisor	17	83	6979
2014	Supervisor	10	90	2168
2014	Non-supervisor	16	84	8679

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	187
2017	Non-supervisor	50	984
2014	Supervisor	27	179
2014	Non-supervisor	47	1220

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	80	187
2017	Non-supervisor	76	984
2014	Supervisor	78	179
2014	Non-supervisor	75	1220

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	187
2017	Non-supervisor	5	984
2014	Supervisor	17	179
2014	Non-supervisor	3	1220

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	187
2017	Non-supervisor	26	984
2014	Supervisor	13	179
2014	Non-supervisor	20	1220

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	187
2017	Non-supervisor	11	984
2014	Supervisor	7	179
2014	Non-supervisor	10	1220

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	187
2017	Non-supervisor	10	984
2014	Supervisor	5	179
2014	Non-supervisor	9	1220

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	187
2017	Non-supervisor	7	984
2014	Supervisor	13	179
2014	Non-supervisor	8	1220

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Supervisor	32	186
2017	Non-supervisor	35	978
2014	Supervisor	24	180
2014	Non-supervisor	29	1221

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	186
2017	Non-supervisor	20	978
2014	Supervisor	16	180
2014	Non-supervisor	18	1221

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	186
2017	Non-supervisor	22	978
2014	Supervisor	12	180
2014	Non-supervisor	16	1221

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	9	978
2014	Supervisor	6	180
2014	Non-supervisor	8	1221

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	186
2017	Non-supervisor	20	978
2014	Supervisor	12	180
2014	Non-supervisor	19	1221

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Supervisor	38	186
2017	Non-supervisor	36	978
2014	Supervisor	24	180
2014	Non-supervisor	29	1221

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	186
2017	Non-supervisor	7	978
2014	Supervisor	5	180
2014	Non-supervisor	4	1221

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	3	978

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	186
2017	Non-supervisor	10	978
2014	Supervisor	8	180
2014	Non-supervisor	8	1221

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	186
2017	Non-supervisor	15	978
2014	Supervisor	14	180
2014	Non-supervisor	11	1221

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	2	978

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	186
2017	Non-supervisor	19	978
2014	Supervisor	16	180
2014	Non-supervisor	18	1221

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	186
2017	Non-supervisor	1	978
2014	Non-supervisor	1	1221

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	186
2017	Non-supervisor	19	978
2014	Supervisor	33	180
2014	Non-supervisor	29	1221

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	187
2017	Non-supervisor	32	984
2014	Supervisor	32	183
2014	Non-supervisor	26	1219

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	187
2017	Non-supervisor	22	984
2014	Supervisor	17	183
2014	Non-supervisor	19	1219

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	187
2017	Non-supervisor	7	984
2014	Supervisor	9	183
2014	Non-supervisor	7	1219

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	187
2017	Non-supervisor	27	984
2014	Supervisor	8	183
2014	Non-supervisor	23	1219

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	187
2017	Non-supervisor	11	984
2014	Supervisor	5	183
2014	Non-supervisor	9	1219

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	187
2017	Non-supervisor	12	984
2014	Supervisor	5	183
2014	Non-supervisor	9	1219

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	187
2017	Non-supervisor	13	984
2014	Supervisor	10	183
2014	Non-supervisor	13	1219

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	187
2017	Non-supervisor	10	984
2014	Supervisor	11	183
2014	Non-supervisor	11	1219

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	187
2017	Non-supervisor	42	984
2014	Supervisor	48	183
2014	Non-supervisor	46	1219

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	178
2017	Non-supervisor	9	869
2014	Supervisor	5	170
2014	Non-supervisor	9	1100

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	178
2017	Non-supervisor	9	869
2014	Supervisor	4	170
2014	Non-supervisor	8	1100

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	178
2017	Non-supervisor	6	869
2014	Supervisor	3	170
2014	Non-supervisor	5	1100

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	4	869
2014	Non-supervisor	3	1100

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	178
2017	Non-supervisor	2	869
2014	Non-supervisor	2	1100

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	178
2017	Non-supervisor	3	869
2014	Supervisor	2	170
2014	Non-supervisor	4	1100

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	3	178
2017	Non-supervisor	4	869
2014	Supervisor	4	170
2014	Non-supervisor	4	1100

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	178
2017	Non-supervisor	10	869
2014	Non-supervisor	9	1100

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	178
2017	Non-supervisor	12	869
2014	Supervisor	5	170
2014	Non-supervisor	10	1100

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	178
2017	Non-supervisor	27	869
2014	Supervisor	21	170
2014	Non-supervisor	24	1100

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	178
2017	Non-supervisor	13	869
2014	Supervisor	8	170
2014	Non-supervisor	11	1100

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	46	178
2017	Non-supervisor	46	869
2014	Supervisor	45	170
2014	Non-supervisor	44	1100

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	4	869
2014	Supervisor	3	170
2014	Non-supervisor	3	1100

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	66	178
2017	Non-supervisor	63	869
2014	Supervisor	70	170
2014	Non-supervisor	66	1100

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	178
2017	Non-supervisor	2	869

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	178
2017	Non-supervisor	15	869
2014	Supervisor	17	170
2014	Non-supervisor	14	1100

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	97	3	187
2017	Non-supervisor	95	5	989

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	31	24	7	6	12	4	57	15	1740
2017	Non-supervisor	10	20	27	9	13	17	5	38	27	6996
2014	Supervisor	20	30	23	6	5	14	3	60	13	2172
2014	Non-supervisor	11	21	27	9	9	20	4	41	23	8690

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	41	19	6	5	4	1	69	11	1743
2017	Non-supervisor	16	27	25	9	12	9	2	49	24	6975
2014	Supervisor	28	37	20	6	4	5	1	69	10	2170
2014	Non-supervisor	17	29	24	9	9	10	1	52	20	8675
2011	Supervisor	34	45	12	5	2	2	0	81	7	2491
2011	Non-supervisor	23	38	19	8	6	5	0	65	15	9148

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	16	84	1741
2017	Non-supervisor	24	76	6985
2014	Supervisor	14	86	2169
2014	Non-supervisor	20	80	8679

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	78	22	257
2017	Non-supervisor	74	26	1546
2014	Supervisor	73	27	271
2014	Non-supervisor	74	26	1655

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	34	3	12	4	2	81	16	200
2017	Non-supervisor	37	40	8	9	5	1	78	14	1171
2014	Supervisor	50	31	7	10	3	0	81	13	199
2014	Non-supervisor	41	35	8	9	6	0	77	15	1213

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	41	5	2	1	0	17	91	4	1744
2017	Non-supervisor	24	53	11	6	2	1	2	80	8	7001
2014	Supervisor	32	45	7	1	0	0	14	90	2	2168
2014	Non-supervisor	22	54	13	6	2	1	2	78	8	8692
2011	Supervisor	34	44	5	3	1	1	13	90	4	2501
2011	Non-supervisor	22	53	12	7	2	2	2	77	10	9164
2008	Supervisor	35	42	5	3	1	0	14	90	4	1985
2008	Non-supervisor	23	52	11	8	3	1	1	77	12	6843

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	35	21	12	7	5	9	55	21	1739
2017	Non-supervisor	8	28	22	15	13	9	3	42	32	6984
2014	Supervisor	13	34	21	10	6	6	10	56	19	2171
2014	Non-supervisor	9	30	24	15	10	9	4	45	28	8696
2011	Supervisor	14	39	18	10	6	6	6	61	18	2501
2011	Non-supervisor	10	32	21	15	9	10	4	48	27	9162

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	31	10	4	2	1	17	80	8	1744
2017	Non-supervisor	25	38	16	8	6	6	2	68	15	7004
2014	Supervisor	31	35	11	5	2	2	15	79	8	2171
2014	Non-supervisor	25	40	16	8	5	5	2	70	14	8691
2011	Supervisor	32	36	9	4	2	3	14	82	8	2500
2011	Non-supervisor	25	37	15	8	5	6	2	68	15	9163
2008	Supervisor	31	37	8	5	3	2	14	81	9	1983
2008	Non-supervisor	21	41	15	10	6	6	1	67	16	6833

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	35	12	5	3	2	16	76	9	1742
2017	Non-supervisor	15	31	18	14	12	7	2	51	29	6979
2014	Supervisor	26	36	12	6	3	2	14	75	11	2165
2014	Non-supervisor	16	33	19	13	10	7	2	53	25	8691
2011	Supervisor	29	36	10	5	3	3	13	78	10	2497
2011	Non-supervisor	17	34	17	12	10	7	2	56	25	9162
2008	Supervisor	30	37	10	7	4	1	12	77	12	1984
2008	Non-supervisor	17	36	15	15	11	5	1	56	28	6833

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	32	10	7	7	0	0	76	14	1742
2017	Non-supervisor	36	30	12	9	11	1	1	68	20	6992

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	29	12	6	8	1	0	74	14	1743
2017	Non-supervisor	36	28	15	7	12	2	1	65	19	6997

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	46	17	9	6	1	0	68	15	1744
2017	Non-supervisor	14	38	17	14	14	2	0	54	28	6988

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	29	19	22	21	1	0	37	44	1744
2017	Non-supervisor	7	22	15	20	34	1	0	30	54	6987

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	20	18	17	31	0	1	33	49	1743
2017	Non-supervisor	14	17	16	17	34	1	1	31	52	6990

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	20	28	24	19	0	0	28	43	1740
2017	Non-supervisor	19	27	26	14	11	0	2	47	26	6974

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	30	28	18	12	0	0	42	30	1737
2017	Non-supervisor	26	29	22	11	8	1	4	58	19	6967

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	21	26	21	23	0	1	30	44	1740
2017	Non-supervisor	17	22	23	17	18	1	2	40	36	6980

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	30	19	10	7	0	5	61	18	1741
2017	Non-supervisor	40	24	14	7	6	1	8	71	14	6967

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	30	28	14	10	0	0	47	25	1738
2017	Non-supervisor	23	29	23	13	11	0	1	52	24	6964

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	35	25	13	8	0	0	53	21	1736
2017	Non-supervisor	19	27	25	16	11	1	1	47	28	6956

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	30	29	19	12	0	0	40	31	1738
2017	Non-supervisor	17	27	24	17	13	1	1	45	30	6960

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	35	23	13	9	0	0	55	22	1737
2017	Non-supervisor	22	28	21	15	12	1	1	51	27	6961

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	31	25	18	12	0	0	45	30	1736
2017	Non-supervisor	25	31	21	11	8	1	2	58	20	6937

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	28	17	8	4	0	1	71	12	1741
2017	Non-supervisor	32	27	20	11	8	0	1	60	20	6989

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	23	11	6	4	0	1	77	11	1740
2017	Non-supervisor	47	21	12	8	9	1	2	70	18	6988

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	34	16	5	4	0	1	75	9	1737
2017	Non-supervisor	36	33	15	8	6	0	1	70	14	6984

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	27	13	8	6	0	0	72	15	1742
2017	Non-supervisor	39	24	15	10	10	0	1	64	21	6981

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	36	20	8	5	0	1	68	12	1740
2017	Non-supervisor	49	12	5	2	2	1	30	88	5	6970

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	25	8	2	2	0	2	88	4	1726
2017	Non-supervisor	53	23	9	3	2	1	8	84	6	6933

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	75	16	4	2	2	0	2	92	3	1743
2017	Non-supervisor	60	17	7	4	5	1	5	82	10	6991

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	31	12	3	2	0	1	83	4	1741
2017	Non-supervisor	45	31	14	4	3	0	3	79	7	6985

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	19	41	22	13	1	0	23	35	1743
2017	Non-supervisor	8	23	39	18	12	0	0	30	30	6999

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	32	38	11	5	0	0	16	46	1743
2017	Non-supervisor	14	26	39	14	6	0	0	21	40	6967

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	24	19	13	17	2	0	25	75	1743
2017	Non-supervisor	22	22	20	13	19	3	1	23	77	7001

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	1284
2017	Non-supervisor	29	5083

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	38	1284
2017	Non-supervisor	38	5083

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	1284
2017	Non-supervisor	16	5083

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	68	1284
2017	Non-supervisor	57	5083

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	1284
2017	Non-supervisor	9	5083

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	1284
2017	Non-supervisor	34	5083

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	7	38	18	11	5	21	1258
2017	Non-supervisor	7	41	17	10	4	20	4903

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	18	14	18	33	1	9	27	57	1290
2017	Non-supervisor	6	17	16	16	35	2	8	25	57	5116

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	1	7	10	15	59	1	7	8	81	1290
2017	Non-supervisor	2	7	12	15	55	2	7	10	77	5118

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 38. Are you a supervisor?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.