2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	39	13	9	16	62	25	859
2017	Non-visible minority	23	42	13	10	12	65	22	7811
2014	Visible minority	24	40	16	9	10	65	19	1034
2014	Non-visible minority	23	42	15	11	9	66	20	9784
2011	Visible minority	30	39	13	8	10	69	18	1028
2011	Non-visible minority	32	40	12	8	8	72	16	10546
2008	Visible minority	29	38	15	8	10	67	18	629
2008	Non-visible minority	30	40	12	10	7	71	17	8121

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	27	17	15	26	1	0	42	41	857
2017	Non-visible minority	16	30	16	16	22	0	0	46	38	7797

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	34	9	5	5	80	11	856
2017	Non-visible minority	44	37	11	4	4	81	8	7786
2014	Visible minority	55	30	9	4	2	85	6	1032
2014	Non-visible minority	52	32	10	3	3	84	6	9769
2011	Visible minority	55	31	8	3	4	86	7	1031
2011	Non-visible minority	54	33	8	3	2	87	5	10556

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	42	13	7	8	72	14	853
2017	Non-visible minority	31	43	13	7	6	74	13	7767
2014	Visible minority	35	42	13	5	4	78	9	1034
2014	Non-visible minority	34	43	12	6	4	78	10	9767
2011	Visible minority	36	44	10	4	5	81	9	1028
2011	Non-visible minority	40	43	9	5	3	83	8	10550
2008	Visible minority	39	42	8	7	3	81	11	635
2008	Non-visible minority	39	45	7	6	3	84	8	8160

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	27	20	14	22	1	44	36	854
2017	Non-visible minority	16	27	21	17	19	0	43	36	7797
2014	Visible minority	21	30	20	14	14	1	52	28	1036
2014	Non-visible minority	16	33	21	17	14	1	49	30	9790
2011	Visible minority	21	31	24	11	11	1	53	23	1029
2011	Non-visible minority	21	35	21	12	11	1	56	23	10550

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	21	16	17	1	45	33	856
2017	Non-visible minority	16	31	20	17	16	0	47	33	7792
2014	Visible minority	20	32	19	15	12	1	53	28	1036
2014	Non-visible minority	16	34	21	16	12	0	50	29	9781
2011	Visible minority	21	34	21	12	11	1	56	23	1028
2011	Non-visible minority	20	38	19	13	10	0	59	23	10549
2008	Visible minority	18	35	21	13	13	0	53	26	633
2008	Non-visible minority	19	40	16	15	9	0	59	24	8160

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	23	19	14	22	5	1	41	38	851
2017	Non-visible minority	19	24	21	15	17	4	1	45	33	7794
2014	Visible minority	19	23	21	12	20	4	1	44	33	1035
2014	Non-visible minority	20	25	21	15	14	4	1	47	31	9790
2011	Visible minority	19	26	20	13	16	5	1	48	31	1028
2011	Non-visible minority	23	28	19	13	12	4	1	54	27	10554
2008	Visible minority	16	26	19	16	18	5	0	45	36	634
2008	Non-visible minority	21	31	18	15	10	6	0	55	27	8151

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	33	16	8	13	2	1	62	21	858
2017	Non-visible minority	31	32	16	10	9	1	0	64	20	7808
2014	Visible minority	31	30	16	9	9	3	1	64	19	1035
2014	Non-visible minority	30	33	17	10	8	2	0	64	19	9784
2011	Visible minority	29	32	18	8	9	3	1	63	18	1027
2011	Non-visible minority	31	33	16	9	9	2	0	65	19	10546
2008	Visible minority	24	32	15	10	14	4	1	59	25	634
2008	Non-visible minority	29	33	15	11	10	2	0	63	22	8162

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	35	13	9	12	0	1	66	22	857
2017	Non-visible minority	30	33	14	12	10	1	0	63	22	7801
2014	Visible minority	30	35	15	10	9	1	0	66	19	1034
2014	Non-visible minority	29	35	15	12	8	1	0	64	21	9789
2011	Visible minority	29	35	15	11	10	1	1	64	21	1027
2011	Non-visible minority	29	36	13	12	9	1	0	65	21	10545
2008	Visible minority	26	31	13	12	16	1	1	58	28	635
2008	Non-visible minority	28	36	12	13	11	0	0	64	25	8153

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	30	16	8	12	0	1	64	20	860
2017	Non-visible minority	35	29	15	9	11	1	0	65	20	7786
2014	Visible minority	34	31	17	7	9	2	0	66	16	1034
2014	Non-visible minority	34	32	16	9	8	1	0	67	17	9778

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	26	19	12	24	4	1	42	38	859
2017	Non-visible minority	15	27	18	16	20	3	0	44	38	7806
2014	Visible minority	17	25	18	15	20	5	0	44	36	1034
2014	Non-visible minority	15	30	19	16	15	4	0	47	33	9780
2011	Visible minority	14	27	21	15	17	5	1	44	34	1029
2011	Non-visible minority	16	30	19	16	16	3	0	47	33	10558

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	24	18	15	27	3	39	43	856
2017	Non-visible minority	13	25	17	19	24	1	39	43	7801
2014	Visible minority	17	25	19	15	22	2	42	38	1035
2014	Non-visible minority	13	27	20	19	19	2	41	39	9782
2011	Visible minority	16	27	22	12	20	2	44	33	1027
2011	Non-visible minority	16	30	19	15	18	2	46	35	10557
2008	Visible minority	16	26	20	12	23	2	43	36	635
2008	Non-visible minority	15	31	17	16	19	2	47	36	8155

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	20	20	18	26	4	33	46	857
2017	Non-visible minority	10	23	20	21	24	2	33	46	7792
2014	Visible minority	11	25	20	16	23	4	38	41	1033
2014	Non-visible minority	9	24	21	23	20	2	34	45	9783
2011	Visible minority	12	27	21	18	17	5	41	37	1030
2011	Non-visible minority	10	30	20	20	17	3	41	38	10551
2008	Visible minority	8	26	16	21	24	4	36	47	633
2008	Non-visible minority	7	29	19	23	19	3	38	43	8156

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	18	18	13	32	6	32	49	860
2017	Non-visible minority	11	19	17	18	31	4	31	52	7800
2014	Visible minority	13	18	19	14	29	7	34	46	1034
2014	Non-visible minority	10	19	19	20	28	5	30	50	9778
2011	Visible minority	13	24	18	15	22	8	40	40	1027
2011	Non-visible minority	11	25	19	17	22	6	38	42	10555
2008	Visible minority	12	23	18	13	27	6	38	43	634
2008	Non-visible minority	11	26	18	18	22	6	39	42	8153

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	24	18	14	30	3	37	45	859
2017	Non-visible minority	9	23	16	21	28	2	33	50	7794
2014	Visible minority	13	23	19	18	25	2	37	44	1036
2014	Non-visible minority	9	25	19	22	24	2	34	47	9779
2011	Visible minority	13	30	17	17	20	3	44	38	1030
2011	Non-visible minority	10	30	17	21	20	2	41	42	10548
2008	Visible minority	12	28	13	20	24	2	41	45	632
2008	Non-visible minority	9	32	14	24	19	1	42	44	8155

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	26	18	16	27	0	0	39	43	856
2017	Non-visible minority	15	29	16	18	22	0	0	43	41	7804
2014	Visible minority	14	28	19	16	22	0	0	42	38	1036
2014	Non-visible minority	14	30	18	20	18	0	0	44	38	9779
2011	Visible minority	16	32	16	16	18	1	1	49	35	1032
2011	Non-visible minority	15	34	16	17	17	0	0	49	34	10557

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	40	16	13	10	0	0	61	23	859
2017	Non-visible minority	21	40	16	14	9	0	0	61	23	7800

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	16	18	19	29	10	1	26	54	858
2017	Non-visible minority	6	17	17	23	30	7	1	24	58	7792
2014	Visible minority	9	17	19	20	24	9	2	29	50	1036
2014	Non-visible minority	6	18	18	26	25	6	1	26	55	9786

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	37	16	10	13	1	1	61	23	857
2017	Non-visible minority	26	33	15	13	12	0	0	60	25	7809
2014	Visible minority	27	34	16	12	10	1	0	62	22	1036
2014	Non-visible minority	26	35	16	12	9	0	0	62	22	9785
2011	Visible minority	26	34	17	11	11	1	1	61	22	1027
2011	Non-visible minority	26	36	14	13	10	0	0	62	23	10547
2008	Visible minority	26	36	11	10	16	0	1	62	26	634
2008	Non-visible minority	27	36	12	14	11	0	0	63	25	8161

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	37	16	13	13	1	3	57	27	148
2017	Non-visible minority	18	38	17	15	9	1	2	58	24	1580
2014	Visible minority	20	34	18	12	12	2	3	57	25	149
2014	Non-visible minority	18	38	17	15	8	1	2	58	24	2023

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	27	16	19	22	1	1	42	42	857
2017	Non-visible minority	14	30	16	21	19	1	1	44	40	7797
2014	Visible minority	16	31	15	20	15	2	1	48	36	1037
2014	Non-visible minority	14	36	15	21	13	1	0	50	35	9788
2011	Visible minority	19	30	15	17	16	2	0	50	34	1029
2011	Non-visible minority	16	34	14	20	15	1	0	50	35	10563
2008	Visible minority	13	32	16	18	18	2	0	47	37	635
2008	Non-visible minority	16	34	14	21	14	1	1	50	36	8165

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	21	16	16	28	6	1	35	47	859
2017	Non-visible minority	12	25	17	18	22	5	1	39	43	7797
2014	Visible minority	14	22	17	18	21	7	1	39	42	1035
2014	Non-visible minority	13	26	18	20	18	4	1	41	40	9784
2011	Visible minority	16	23	18	17	21	5	1	42	40	1029
2011	Non-visible minority	16	26	16	18	19	4	0	44	39	10560
2008	Visible minority	11	23	17	17	25	7	0	37	45	635
2008	Non-visible minority	16	26	16	20	19	4	1	44	40	8156

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	35	14	18	18	0	50	36	858
2017	Non-visible minority	14	38	13	20	14	0	53	35	7808
2014	Visible minority	16	37	12	20	14	0	53	35	1037
2014	Non-visible minority	14	38	14	21	13	0	52	34	9777
2011	Visible minority	21	41	12	15	10	1	63	25	1030
2011	Non-visible minority	21	44	12	15	8	1	65	23	10554
2008	Visible minority	19	42	13	14	12	1	61	26	633
2008	Non-visible minority	17	43	11	18	10	0	61	28	8159

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	37	12	7	7	1	74	14	856
2017	Non-visible minority	39	40	12	5	4	0	80	9	7800
2014	Visible minority	34	42	13	7	5	0	76	11	1035
2014	Non-visible minority	39	40	12	5	4	0	79	9	9784
2011	Visible minority	43	35	11	5	5	0	78	10	1027
2011	Non-visible minority	45	37	10	5	3	0	82	8	10537
2008	Visible minority	39	39	10	7	5	0	78	12	634
2008	Non-visible minority	38	43	10	6	3	0	81	9	8159

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	41	9	5	7	79	12	855
2017	Non-visible minority	45	39	7	5	3	85	8	7796
2014	Visible minority	40	37	10	7	5	77	13	1034
2014	Non-visible minority	45	40	8	5	3	85	8	9780
2011	Visible minority	43	39	8	4	5	82	9	1030
2011	Non-visible minority	49	39	6	4	2	88	6	10557
2008	Visible minority	42	39	9	5	5	81	10	634
2008	Non-visible minority	44	43	7	4	2	88	6	8160

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	26	17	15	25	2	1	41	41	855
2017	Non-visible minority	13	26	19	20	20	2	0	40	40	7798
2014	Visible minority	16	23	19	16	22	4	0	41	39	1035
2014	Non-visible minority	12	27	21	20	18	2	0	40	39	9783
2011	Visible minority	15	31	19	15	17	3	1	47	33	1030
2011	Non-visible minority	16	32	18	17	14	2	0	49	32	10553
2008	Visible minority	14	31	15	18	20	1	0	46	39	633
2008	Non-visible minority	12	33	18	19	16	1	0	46	36	8154

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	26	17	13	27	2	1	41	41	858
2017	Non-visible minority	15	27	17	17	21	2	2	43	39	7794
2014	Visible minority	14	25	18	15	24	4	1	41	40	1035
2014	Non-visible minority	14	29	17	17	20	2	2	44	38	9780
2011	Visible minority	17	30	16	15	19	2	2	49	35	1031
2011	Non-visible minority	19	33	15	14	15	1	2	54	31	10553
2008	Visible minority	15	37	14	12	20	2	1	53	33	632
2008	Non-visible minority	16	39	13	14	15	1	1	57	30	8150

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	29	16	19	21	0	0	45	39	856
2017	Non-visible minority	17	35	14	17	17	0	0	52	34	7777
2014	Visible minority	15	30	16	22	17	0	0	45	39	1035
2014	Non-visible minority	13	34	15	21	17	0	0	47	38	9779
2011	Visible minority	17	34	18	15	15	1	1	52	30	1031
2011	Non-visible minority	21	37	14	15	13	0	0	58	28	10553

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	29	18	16	20	46	36	854
2017	Non-visible minority	20	30	16	16	17	50	33	7777
2014	Visible minority	16	31	18	17	17	47	34	1033
2014	Non-visible minority	18	32	18	17	15	50	31	9785

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	31	17	18	18	0	0	46	36	853
2017	Non-visible minority	18	31	19	17	15	0	0	49	32	7777
2014	Visible minority	18	31	20	16	14	0	1	49	31	1035
2014	Non-visible minority	17	33	21	17	12	0	0	50	29	9779
2011	Visible minority	22	39	19	11	8	1	1	62	19	1031
2011	Non-visible minority	24	40	17	11	6	1	0	65	17	10534

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	25	24	14	21	5	1	38	37	857
2017	Non-visible minority	13	29	22	16	17	3	0	43	34	7800

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	30	15	16	18	0	0	52	34	855
2017	Non-visible minority	25	32	14	14	14	0	1	58	28	7797
2014	Visible minority	21	32	16	14	16	1	1	54	30	1034
2014	Non-visible minority	23	33	16	14	12	0	0	57	27	9774
2011	Visible minority	24	34	15	13	13	0	1	59	26	1027
2011	Non-visible minority	27	36	14	12	10	0	1	64	22	10547

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	29	10	11	14	2	5	62	27	856
2017	Non-visible minority	27	27	11	12	16	1	6	58	30	7795
2014	Visible minority	27	27	12	12	15	1	6	58	29	1032
2014	Non-visible minority	27	29	11	12	16	1	5	59	30	9782
2011	Visible minority	27	24	12	11	18	2	6	55	32	1029
2011	Non-visible minority	29	27	9	12	16	1	5	60	30	10543
2008	Visible minority	29	27	8	10	17	3	5	61	30	634
2008	Non-visible minority	32	29	7	12	15	1	4	64	28	8155

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	34	17	10	4	2	69	14	860
2017	Non-visible minority	31	37	19	8	4	2	69	12	7808
2014	Visible minority	28	37	22	7	4	1	66	12	1035
2014	Non-visible minority	28	36	22	8	5	1	65	13	9778
2011	Visible minority	31	35	20	7	5	2	67	13	1031
2011	Non-visible minority	30	34	20	9	6	1	65	15	10554
2008	Visible minority	25	31	24	9	10	1	57	19	634
2008	Non-visible minority	23	34	23	11	8	1	58	19	8154

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	24	16	6	13	4	11	59	23	858
2017	Non-visible minority	32	24	12	7	11	3	10	65	21	7798
2014	Visible minority	30	23	15	7	12	3	10	62	22	1035
2014	Non-visible minority	32	25	14	7	10	3	9	65	19	9785
2011	Visible minority	28	27	14	9	15	3	4	59	26	1031
2011	Non-visible minority	29	27	13	9	13	2	6	61	24	10559

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	23	40	37	859
2017	Non-visible minority	18	50	32	7805
2014	Visible minority	22	43	36	1037
2014	Non-visible minority	18	51	31	9785
2011	Visible minority	28	39	33	1031
2011	Non-visible minority	21	51	28	10561

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	10	28	34	15	4	8	204
2017	Non-visible minority	25	31	21	11	5	6	1503
2014	Visible minority	9	29	34	17	9999	11	251
2014	Non-visible minority	25	30	21	13	9999	11	1882
2011	Visible minority	8	50	31	6	9999	6	300
2011	Non-visible minority	21	43	20	8	9999	8	2362

Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	38	13	9	10	1	68	19	858
2017	Non-visible minority	28	39	15	9	9	0	67	18	7790
2014	Visible minority	34	34	16	8	8	1	69	15	1034
2014	Non-visible minority	26	41	17	9	7	1	67	16	9782
2011	Visible minority	33	37	13	7	7	2	72	14	1032
2011	Non-visible minority	29	42	15	8	6	1	71	14	10556
2008	Visible minority	37	37	11	6	9	0	74	15	633
2008	Non-visible minority	35	39	13	7	6	1	74	13	8157

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	36	19	10	16	1	0	55	26	860
2017	Non-visible minority	16	37	21	14	11	1	0	54	26	7791
2014	Visible minority	22	34	20	11	11	1	1	57	23	1037
2014	Non-visible minority	16	37	22	14	10	1	0	54	24	9785
2011	Visible minority	25	39	17	10	8	1	0	65	18	1030
2011	Non-visible minority	22	42	18	10	7	1	0	65	17	10546

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	31	30	11	6	1	4	17	51	853
2017	Non-visible minority	17	30	33	12	5	1	2	18	48	7772
2014	Visible minority	13	31	36	11	5	1	3	17	46	1033
2014	Non-visible minority	14	33	35	12	5	1	1	17	48	9764
2011	Visible minority	15	29	32	13	6	1	4	20	46	1029
2011	Non-visible minority	13	31	33	14	6	1	2	20	46	10532
2008	Visible minority	17	31	31	14	3	0	3	18	50	633
2008	Non-visible minority	15	34	33	12	4	1	1	16	50	8149

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	23	29	12	7	3	5	21	48	852
2017	Non-visible minority	20	27	28	14	7	1	2	22	49	7761
2014	Visible minority	16	25	30	16	7	3	3	24	44	1032
2014	Non-visible minority	18	29	30	14	6	2	1	21	48	9766
2011	Visible minority	16	22	29	17	10	3	3	28	41	1026
2011	Non-visible minority	15	25	29	18	9	2	2	28	42	10520
2008	Visible minority	20	24	27	16	7	2	4	25	47	633
2008	Non-visible minority	17	28	30	15	7	1	1	22	46	8131

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	25	26	12	5	3	5	19	53	852
2017	Non-visible minority	20	27	28	14	6	2	3	21	50	7771
2014	Visible minority	18	25	29	14	7	2	4	23	46	1034
2014	Non-visible minority	21	30	28	12	5	2	2	17	53	9763
2011	Visible minority	21	24	27	13	7	3	4	22	49	1024
2011	Non-visible minority	19	28	29	13	6	2	3	21	49	10511
2008	Visible minority	21	29	23	15	5	3	4	22	53	630
2008	Non-visible minority	20	29	30	13	5	1	2	18	50	8143

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	15	35	22	8	2	7	33	28	850
2017	Non-visible minority	10	17	33	24	10	1	5	37	28	7745
2014	Visible minority	11	14	32	26	9	2	6	37	28	1026
2014	Non-visible minority	9	19	35	24	8	1	3	34	30	9725
2011	Visible minority	11	17	33	20	11	2	5	34	31	1024
2011	Non-visible minority	11	19	32	23	10	1	4	34	32	10497
2008	Visible minority	13	19	32	19	10	1	5	32	34	630
2008	Non-visible minority	10	21	36	22	8	1	3	30	32	8125

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	22	29	13	6	1	5	20	48	851
2017	Non-visible minority	23	25	27	14	7	1	3	21	51	7775
2014	Visible minority	21	25	27	14	8	2	3	23	49	1029
2014	Non-visible minority	24	28	27	12	5	1	2	18	54	9763
2011	Visible minority	19	23	29	15	8	2	4	25	44	1027
2011	Non-visible minority	18	25	30	15	8	1	3	24	45	10519
2008	Visible minority	23	24	27	13	8	1	4	22	50	632
2008	Non-visible minority	20	27	29	15	6	1	2	21	49	8133

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	19	27	19	7	4	6	29	41	850
2017	Non-visible minority	16	21	27	20	10	2	5	32	40	7773
2014	Visible minority	15	18	27	22	11	3	4	35	36	1031
2014	Non-visible minority	14	21	29	22	10	2	3	34	36	9763
2011	Visible minority	16	23	26	17	9	5	4	29	43	1028
2011	Non-visible minority	16	23	27	18	10	2	4	30	41	10534
2008	Visible minority	21	27	26	14	6	3	4	22	51	633
2008	Non-visible minority	20	26	27	17	7	1	2	24	48	8136

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	21	31	12	5	3	6	19	46	853
2017	Non-visible minority	19	26	29	13	6	3	4	20	48	7766
2014	Visible minority	18	22	29	15	9	3	4	26	43	1029
2014	Non-visible minority	19	28	30	12	5	2	3	18	50	9744

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	28	15	15	21	1	0	48	37	856
2017	Non-visible minority	25	29	14	15	16	1	1	54	32	7804
2014	Visible minority	26	25	15	16	17	1	0	52	33	1036
2014	Non-visible minority	27	32	13	15	12	0	0	60	27	9780

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	36	15	14	16	1	0	55	30	860
2017	Non-visible minority	21	38	15	14	11	0	0	59	26	7782
2014	Visible minority	21	38	16	15	9	1	1	60	24	1034
2014	Non-visible minority	22	43	16	13	7	0	0	65	20	9775

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	35	18	10	15	2	0	56	26	857
2017	Non-visible minority	26	35	21	7	8	3	1	62	16	7792
2014	Visible minority	26	35	16	9	10	3	1	64	20	1033
2014	Non-visible minority	30	38	17	6	5	3	1	71	11	9780

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	39	15	13	13	2	58	27	856
2017	Non-visible minority	22	40	18	10	8	2	64	18	7793
2014	Visible minority	25	33	17	10	12	2	60	23	1035
2014	Non-visible minority	27	39	17	9	6	2	68	15	9790
2011	Visible minority	21	32	21	12	12	2	54	24	1029
2011	Non-visible minority	23	38	18	10	8	2	63	18	10549

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	39	12	11	14	0	63	25	853
2017	Non-visible minority	24	39	14	11	11	0	64	22	7797
2014	Visible minority	29	38	14	8	10	1	68	18	1036
2014	Non-visible minority	28	39	15	11	7	0	68	18	9778
2011	Visible minority	27	37	15	10	10	0	65	20	1028
2011	Non-visible minority	28	40	14	9	8	0	69	17	10544
2008	Visible minority	22	37	13	11	15	1	60	27	631
2008	Non-visible minority	24	41	14	12	9	0	65	21	8141

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	26	19	16	21	2	2	42	38	857
2017	Non-visible minority	14	28	19	17	19	2	2	44	37	7804
2014	Visible minority	19	30	18	15	15	2	1	51	31	1037
2014	Non-visible minority	18	32	18	16	13	2	2	52	29	9788

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	41	16	7	9	3	0	68	16	856
2017	Non-visible minority	24	42	17	8	6	2	0	68	15	7772
2014	Visible minority	32	40	15	6	5	3	0	74	11	1035
2014	Non-visible minority	26	44	16	7	3	2	0	72	11	9786
2011	Visible minority	30	40	15	7	6	3	1	72	13	1028
2011	Non-visible minority	28	42	15	8	4	2	0	73	12	10545

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	37	13	11	12	3	1	63	24	857
2017	Non-visible minority	24	37	15	11	10	2	0	63	22	7784
2014	Visible minority	27	36	14	10	10	3	0	65	21	1036
2014	Non-visible minority	26	39	14	11	7	2	0	67	18	9780
2011	Visible minority	26	35	16	10	9	3	1	64	20	1027
2011	Non-visible minority	28	38	13	10	8	2	0	68	18	10540
2008	Visible minority	23	33	14	11	15	3	1	59	27	634
2008	Non-visible minority	26	37	12	12	10	3	1	65	23	8156

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	36	19	11	14	3	1	53	26	858
2017	Non-visible minority	17	36	21	13	11	2	1	54	25	7793
2014	Visible minority	17	29	21	14	14	5	1	49	29	1036
2014	Non-visible minority	15	34	22	14	10	4	1	52	25	9786
2011	Visible minority	13	35	21	15	11	4	2	51	27	1029
2011	Non-visible minority	15	37	22	12	9	4	1	54	23	10556

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	23	15	15	27	5	1	39	45	859
2017	Non-visible minority	13	25	17	18	23	4	1	40	43	7782
2014	Visible minority	14	23	16	17	23	5	1	40	43	1035
2014	Non-visible minority	12	28	17	19	20	4	1	41	40	9784
2011	Visible minority	12	20	19	18	22	7	2	35	44	1029
2011	Non-visible minority	13	26	18	18	18	5	1	42	39	10555

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	44	6	17	10	67	27	860
2017	Non-visible minority	19	51	7	15	7	71	23	7812
2014	Visible minority	25	46	7	15	7	71	22	1035
2014	Non-visible minority	20	51	7	15	6	71	22	9786
2011	Visible minority	29	47	5	11	7	76	18	1029
2011	Non-visible minority	26	50	6	13	5	76	18	10549
2008	Visible minority	25	43	6	13	13	68	25	633
2008	Non-visible minority	23	50	6	14	7	73	22	8158

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	33	9	18	17	0	57	34	857
2017	Non-visible minority	24	36	10	17	13	0	60	31	7808
2014	Visible minority	25	32	12	16	15	0	58	30	1035
2014	Non-visible minority	25	35	11	18	12	0	59	30	9773
2011	Visible minority	23	39	13	13	12	1	62	25	1031
2011	Non-visible minority	25	35	11	16	13	0	61	29	10539

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	37	11	18	13	57	32	852
2017	Non-visible minority	23	39	12	16	10	62	26	7776
2014	Visible minority	23	36	14	18	9	59	26	1035
2014	Non-visible minority	23	40	13	16	8	64	23	9774

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	59	28	5	4	3	1	1	88	7	858
2017	Non-visible minority	64	26	5	2	2	0	1	91	4	7783
2014	Visible minority	61	28	5	3	3	0	0	89	6	1034
2014	Non-visible minority	63	27	5	3	1	1	1	91	4	9780
2011	Visible minority	68	23	3	2	2	1	1	92	4	1028
2011	Non-visible minority	71	21	4	2	1	0	1	93	3	10550
2008	Visible minority	67	21	5	3	3	0	1	89	7	634
2008	Non-visible minority	70	22	4	2	1	0	1	93	3	8150

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	64	23	5	4	3	1	1	88	7	857
2017	Non-visible minority	67	21	5	3	3	0	1	89	6	7806
2014	Visible minority	67	21	4	3	3	0	1	89	7	1036
2014	Non-visible minority	64	23	5	4	3	0	1	88	6	9778
2011	Visible minority	67	21	4	3	2	0	2	90	5	1028
2011	Non-visible minority	70	19	4	4	2	0	1	90	6	10547
2008	Visible minority	73	17	4	2	2	0	1	91	5	630
2008	Non-visible minority	75	16	4	3	2	0	1	92	5	8150

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	62	19	6	2	5	1	5	86	7	856
2017	Non-visible minority	70	14	6	2	2	1	5	89	4	7801
2014	Visible minority	63	19	7	2	4	0	4	86	6	1036
2014	Non-visible minority	69	15	6	2	2	1	5	89	5	9782
2011	Visible minority	64	18	9	2	3	1	4	86	5	1032
2011	Non-visible minority	71	14	5	2	2	1	5	89	5	10545
2008	Visible minority	62	14	6	3	6	1	9	84	9	633
2008	Non-visible minority	70	11	4	2	3	1	9	89	6	8154

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	68	17	5	1	4	1	4	89	6	854
2017	Non-visible minority	76	13	5	1	2	0	3	92	3	7796
2014	Visible minority	69	17	6	1	3	0	3	89	4	1034
2014	Non-visible minority	75	14	5	1	2	0	3	92	3	9784
2011	Visible minority	67	16	6	2	3	1	4	88	5	1028
2011	Non-visible minority	76	13	5	1	2	1	3	92	3	10548
2008	Visible minority	68	12	4	2	5	1	8	88	7	634
2008	Non-visible minority	79	8	3	1	2	0	7	93	3	8157

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	21	9	3	5	2	7	80	9	856
2017	Non-visible minority	61	17	9	2	3	2	6	85	5	7807
2014	Visible minority	53	21	10	2	3	3	8	83	6	1035
2014	Non-visible minority	59	18	8	3	2	2	7	85	6	9785

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	22	6	2	4	2	3	87	6	858
2017	Non-visible minority	67	18	7	1	2	2	3	90	3	7796
2014	Visible minority	60	19	9	2	3	3	4	85	5	1035
2014	Non-visible minority	64	19	7	2	2	3	4	89	4	9785
2011	Visible minority	62	22	7	1	2	3	3	89	4	1030
2011	Non-visible minority	69	18	6	1	1	2	2	91	3	10553
2008	Visible minority	67	19	7	1	2	2	2	89	3	633
2008	Non-visible minority	70	17	5	2	2	2	2	91	4	8156

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	38	62	855
2017	Non-visible minority	33	67	7794
2014	Visible minority	38	62	1038
2014	Non-visible minority	30	70	9768

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	70	290
2017	Non-visible minority	58	2261
2014	Visible minority	70	362
2014	Non-visible minority	57	2799

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	65	290
2017	Non-visible minority	64	2261
2014	Visible minority	59	362
2014	Non-visible minority	61	2799

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	290
2017	Non-visible minority	10	2261
2014	Visible minority	9	362
2014	Non-visible minority	9	2799

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	33	290
2017	Non-visible minority	32	2261
2014	Visible minority	34	362
2014	Non-visible minority	28	2799

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	290
2017	Non-visible minority	9	2261
2014	Visible minority	9	362
2014	Non-visible minority	8	2799

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	290
2017	Non-visible minority	10	2261
2014	Visible minority	11	362
2014	Non-visible minority	8	2799

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	290
2017	Non-visible minority	3	2261
2014	Visible minority	4	362
2014	Non-visible minority	4	2799

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	49	290
2017	Non-visible minority	47	2263
2014	Visible minority	43	363
2014	Non-visible minority	42	2804

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	290
2017	Non-visible minority	42	2263
2014	Visible minority	35	363
2014	Non-visible minority	38	2804

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	51	290
2017	Non-visible minority	51	2263
2014	Visible minority	52	363
2014	Non-visible minority	47	2804

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	290
2017	Non-visible minority	45	2263
2014	Visible minority	46	363
2014	Non-visible minority	43	2804

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	35	290
2017	Non-visible minority	33	2263
2014	Visible minority	29	363
2014	Non-visible minority	29	2804

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	70	290
2017	Non-visible minority	66	2263
2014	Visible minority	73	363
2014	Non-visible minority	66	2804

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	290
2017	Non-visible minority	46	2263
2014	Visible minority	44	363
2014	Non-visible minority	46	2804

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	290
2017	Non-visible minority	8	2263
2014	Visible minority	5	363
2014	Non-visible minority	7	2804

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	19	290
2017	Non-visible minority	20	2263
2014	Visible minority	12	363
2014	Non-visible minority	16	2804

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	290
2017	Non-visible minority	23	2263
2014	Visible minority	19	363
2014	Non-visible minority	22	2804

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	57	290
2017	Non-visible minority	52	2263
2014	Visible minority	61	363
2014	Non-visible minority	50	2804

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Visible minority	40	290
2017	Non-visible minority	40	2263
2014	Visible minority	36	363
2014	Non-visible minority	36	2804

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	290
2017	Non-visible minority	13	2263
2014	Visible minority	18	363
2014	Non-visible minority	14	2804

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	46	288
2017	Non-visible minority	47	2263
2014	Visible minority	41	364
2014	Non-visible minority	45	2803

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	288
2017	Non-visible minority	33	2263
2014	Visible minority	32	364
2014	Non-visible minority	32	2803

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	288
2017	Non-visible minority	8	2263
2014	Visible minority	8	364
2014	Non-visible minority	8	2803

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	30	288
2017	Non-visible minority	30	2263
2014	Visible minority	30	364
2014	Non-visible minority	27	2803

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	288
2017	Non-visible minority	15	2263
2014	Visible minority	17	364
2014	Non-visible minority	15	2803

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	288
2017	Non-visible minority	12	2263
2014	Visible minority	10	364
2014	Non-visible minority	9	2803

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	288
2017	Non-visible minority	21	2263
2014	Visible minority	23	364
2014	Non-visible minority	20	2803

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	288
2017	Non-visible minority	11	2263
2014	Visible minority	11	364
2014	Non-visible minority	12	2803

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	22	288
2017	Non-visible minority	24	2263
2014	Visible minority	26	364
2014	Non-visible minority	26	2803

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	247
2017	Non-visible minority	13	2022
2014	Visible minority	15	327
2014	Non-visible minority	13	2562

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	16	247
2017	Non-visible minority	13	2022
2014	Visible minority	15	327
2014	Non-visible minority	13	2562

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	247
2017	Non-visible minority	11	2022
2014	Visible minority	13	327
2014	Non-visible minority	12	2562

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	247
2017	Non-visible minority	7	2022
2014	Visible minority	10	327
2014	Non-visible minority	8	2562

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	247
2017	Non-visible minority	6	2022
2014	Visible minority	10	327
2014	Non-visible minority	8	2562

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	247
2017	Non-visible minority	8	2022
2014	Visible minority	7	327
2014	Non-visible minority	8	2562

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	247
2017	Non-visible minority	7	2022
2014	Visible minority	8	327
2014	Non-visible minority	7	2562

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	247
2017	Non-visible minority	9	2022
2014	Visible minority	14	327
2014	Non-visible minority	8	2562

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	247
2017	Non-visible minority	10	2022
2014	Visible minority	15	327
2014	Non-visible minority	10	2562

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	247
2017	Non-visible minority	30	2022
2014	Visible minority	33	327
2014	Non-visible minority	27	2562

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	16	247
2017	Non-visible minority	12	2022
2014	Visible minority	13	327
2014	Non-visible minority	11	2562

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	49	247
2017	Non-visible minority	49	2022
2014	Visible minority	47	327
2014	Non-visible minority	47	2562

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	247
2017	Non-visible minority	2	2022
2014	Visible minority	3	327
2014	Non-visible minority	2	2562

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	55	247
2017	Non-visible minority	61	2022
2014	Visible minority	58	327
2014	Non-visible minority	62	2562

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	247
2017	Non-visible minority	2	2022

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	247
2017	Non-visible minority	15	2022
2014	Visible minority	14	327
2014	Non-visible minority	14	2562

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	96	4	287
2017	Non-visible minority	96	4	2259

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	18	20	11	23	14	5	34	42	858
2017	Non-visible minority	9	19	22	14	20	12	4	34	41	7812
2014	Visible minority	11	19	22	12	18	13	4	37	37	1037
2014	Non-visible minority	10	22	23	13	15	13	3	38	34	9779

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	28	18	12	20	6	1	46	34	855
2017	Non-visible minority	15	28	20	14	18	5	1	45	34	7799
2014	Visible minority	18	25	20	12	17	7	1	46	32	1035
2014	Non-visible minority	16	30	21	14	13	5	1	49	29	9767
2011	Visible minority	20	34	18	10	12	5	0	57	24	1030
2011	Non-visible minority	21	38	18	12	9	3	0	61	21	10545

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	29	71	856
2017	Non-visible minority	15	85	7785
2014	Visible minority	26	74	1036
2014	Non-visible minority	13	87	9767

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	60	220
2017	Non-visible minority	44	936
2014	Visible minority	63	241
2014	Non-visible minority	41	1144

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	77	220
2017	Non-visible minority	76	936
2014	Visible minority	67	241
2014	Non-visible minority	78	1144

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	220
2017	Non-visible minority	5	936
2014	Visible minority	7	241
2014	Non-visible minority	4	1144

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	220
2017	Non-visible minority	23	936
2014	Visible minority	28	241
2014	Non-visible minority	17	1144

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	220
2017	Non-visible minority	10	936
2014	Visible minority	9	241
2014	Non-visible minority	10	1144

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	220
2017	Non-visible minority	9	936
2014	Visible minority	14	241
2014	Non-visible minority	7	1144

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	220
2017	Non-visible minority	7	936
2014	Visible minority	6	241
2014	Non-visible minority	9	1144

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	71	221
2017	Non-visible minority	25	928
2014	Visible minority	59	242
2014	Non-visible minority	21	1145

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	221
2017	Non-visible minority	14	928
2014	Visible minority	47	242
2014	Non-visible minority	11	1145

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	50	221
2017	Non-visible minority	15	928
2014	Visible minority	43	242
2014	Non-visible minority	10	1145

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	221
2017	Non-visible minority	6	928
2014	Visible minority	22	242
2014	Non-visible minority	5	1145

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Visible minority	16	221
2017	Non-visible minority	21	928
2014	Visible minority	15	242
2014	Non-visible minority	19	1145

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	221
2017	Non-visible minority	39	928
2014	Visible minority	13	242
2014	Non-visible minority	31	1145

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	221
2017	Non-visible minority	6	928
2014	Visible minority	4	242
2014	Non-visible minority	4	1145

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	221
2017	Non-visible minority	2	928

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	221
2017	Non-visible minority	9	928
2014	Visible minority	8	242
2014	Non-visible minority	8	1145

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	221
2017	Non-visible minority	16	928
2014	Visible minority	8	242
2014	Non-visible minority	12	1145

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	928

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	221
2017	Non-visible minority	20	928
2014	Visible minority	12	242
2014	Non-visible minority	19	1145

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	1	928
2014	Non-visible minority	1	1145

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	18	221
2017	Non-visible minority	19	928
2014	Visible minority	22	242
2014	Non-visible minority	31	1145

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	221
2017	Non-visible minority	31	935
2014	Visible minority	26	243
2014	Non-visible minority	27	1144

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	24	221
2017	Non-visible minority	21	935
2014	Visible minority	20	243
2014	Non-visible minority	19	1144

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	221
2017	Non-visible minority	7	935
2014	Visible minority	6	243
2014	Non-visible minority	7	1144

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	28	221
2017	Non-visible minority	24	935
2014	Visible minority	22	243
2014	Non-visible minority	21	1144

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	221
2017	Non-visible minority	9	935
2014	Visible minority	13	243
2014	Non-visible minority	7	1144

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	221
2017	Non-visible minority	11	935
2014	Visible minority	11	243
2014	Non-visible minority	8	1144

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	221
2017	Non-visible minority	12	935
2014	Visible minority	16	243
2014	Non-visible minority	12	1144

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	221
2017	Non-visible minority	8	935
2014	Visible minority	12	243
2014	Non-visible minority	11	1144

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	221
2017	Non-visible minority	45	935
2014	Visible minority	46	243
2014	Non-visible minority	46	1144

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	196
2017	Non-visible minority	8	839
2014	Visible minority	10	219
2014	Non-visible minority	8	1036

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	196
2017	Non-visible minority	9	839
2014	Visible minority	8	219
2014	Non-visible minority	7	1036

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	196
2017	Non-visible minority	6	839
2014	Visible minority	7	219
2014	Non-visible minority	4	1036

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	196
2017	Non-visible minority	3	839
2014	Visible minority	5	219
2014	Non-visible minority	3	1036

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	196
2017	Non-visible minority	2	839
2014	Non-visible minority	2	1036

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	196
2017	Non-visible minority	4	839
2014	Visible minority	3	219
2014	Non-visible minority	4	1036

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	196
2017	Non-visible minority	4	839
2014	Visible minority	4	219
2014	Non-visible minority	4	1036

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	196
2017	Non-visible minority	8	839
2014	Visible minority	11	219
2014	Non-visible minority	7	1036

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	196
2017	Non-visible minority	12	839
2014	Visible minority	12	219
2014	Non-visible minority	8	1036

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	25	196
2017	Non-visible minority	26	839
2014	Visible minority	25	219
2014	Non-visible minority	23	1036

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	196
2017	Non-visible minority	12	839
2014	Visible minority	11	219
2014	Non-visible minority	10	1036

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	196
2017	Non-visible minority	47	839
2014	Visible minority	43	219
2014	Non-visible minority	44	1036

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	196
2017	Non-visible minority	3	839
2014	Visible minority	5	219
2014	Non-visible minority	2	1036

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	64	196
2017	Non-visible minority	63	839
2014	Visible minority	65	219
2014	Non-visible minority	67	1036

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	2	839

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	19	196
2017	Non-visible minority	13	839
2014	Visible minority	14	219
2014	Non-visible minority	14	1036

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	96	4	220
2017	Non-visible minority	95	5	941

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	21	21	11	18	16	5	39	36	858
2017	Non-visible minority	11	22	27	8	11	17	4	42	24	7801
2014	Visible minority	13	19	23	12	14	17	3	40	32	1036
2014	Non-visible minority	13	23	27	8	7	19	4	46	20	9786

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	27	22	11	16	8	2	46	29	855
2017	Non-visible minority	18	30	24	9	10	8	1	53	21	7786
2014	Visible minority	19	25	22	11	13	9	1	49	26	1034
2014	Non-visible minority	19	31	24	8	7	9	1	56	17	9772
2011	Visible minority	22	34	19	10	8	6	0	60	20	1029
2011	Non-visible minority	26	40	17	7	5	4	0	69	13	10548

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	24	76	855
2017	Non-visible minority	22	78	7795
2014	Visible minority	20	80	1035
2014	Non-visible minority	18	82	9773

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	74	26	196
2017	Non-visible minority	75	25	1587
2014	Visible minority	63	37	197
2014	Non-visible minority	75	25	1723

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	38	10	6	9	1	0	74	16	143
2017	Non-visible minority	39	39	7	10	5	0	1	79	15	1220
2014	Visible minority	39	38	7	8	6	1	1	78	14	125
2014	Non-visible minority	43	34	8	10	5	0	0	77	15	1284

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	50	12	6	3	2	3	77	10	859
2017	Non-visible minority	26	51	10	5	2	1	5	82	7	7809
2014	Visible minority	24	48	14	7	2	2	3	76	9	1037
2014	Non-visible minority	24	53	12	5	1	1	4	81	7	9779
2011	Visible minority	21	49	14	8	3	2	3	74	11	1032
2011	Non-visible minority	24	51	11	6	2	1	4	80	9	10560
2008	Visible minority	25	46	13	8	4	2	2	74	13	635
2008	Non-visible minority	25	51	9	7	3	1	4	80	10	8172

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	29	22	11	13	10	4	46	29	854
2017	Non-visible minority	9	29	22	15	12	8	4	44	31	7794
2014	Visible minority	12	30	22	13	9	10	4	49	25	1035
2014	Non-visible minority	9	31	23	14	9	8	5	47	26	9791
2011	Visible minority	10	32	22	11	11	11	4	49	25	1032
2011	Non-visible minority	11	34	20	14	8	9	4	51	26	10560

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	36	14	8	6	6	3	68	16	858
2017	Non-visible minority	27	36	15	7	5	5	5	70	13	7814
2014	Visible minority	25	34	18	8	5	6	3	66	15	1036
2014	Non-visible minority	26	40	14	7	4	4	4	72	12	9784
2011	Visible minority	24	38	14	8	5	7	3	69	15	1031
2011	Non-visible minority	27	37	14	7	5	5	4	71	13	10561
2008	Visible minority	20	37	15	9	10	7	2	62	21	633
2008	Non-visible minority	23	41	14	9	5	5	4	70	14	8163

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	17	32	17	10	13	7	3	55	26	855
2017	Non-visible minority	18	32	17	12	10	6	4	56	25	7790
2014	Visible minority	18	29	20	11	10	8	4	53	24	1036
2014	Non-visible minority	18	34	18	12	9	6	4	57	23	9777
2011	Visible minority	16	36	16	10	10	9	3	59	23	1032
2011	Non-visible minority	20	34	16	11	9	6	4	61	22	10556
2008	Visible minority	18	32	16	11	17	5	2	53	30	635
2008	Non-visible minority	19	36	14	14	9	4	3	60	25	8162

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	32	12	11	11	0	1	66	22	859
2017	Non-visible minority	38	30	11	9	10	1	0	70	19	7798

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	28	15	6	13	3	0	65	20	860
2017	Non-visible minority	38	28	15	7	11	2	0	67	18	7803

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	38	16	13	15	3	0	55	29	859
2017	Non-visible minority	15	40	17	13	12	2	0	56	26	7797

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	23	16	18	34	1	0	31	52	858
2017	Non-visible minority	8	24	16	21	31	1	0	31	53	7797

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	17	15	15	31	1	2	37	48	856
2017	Non-visible minority	13	17	17	18	34	0	1	31	52	7801

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	25	22	17	15	0	2	45	33	853
2017	Non-visible minority	17	26	27	16	12	0	1	44	28	7784

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	26	23	12	12	1	5	51	25	855
2017	Non-visible minority	23	30	23	12	8	1	3	55	21	7774

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	15	22	21	17	22	1	3	38	40	854
2017	Non-visible minority	16	22	24	18	18	1	1	39	37	7792

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	21	15	10	9	1	8	63	21	853
2017	Non-visible minority	38	26	15	8	5	1	8	70	14	7779

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	24	23	14	14	1	1	48	29	852
2017	Non-visible minority	22	29	24	13	10	0	1	52	24	7774

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	24	25	15	14	1	2	44	31	848
2017	Non-visible minority	19	29	25	15	10	1	1	49	26	7768

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	25	24	17	15	1	2	42	33	853
2017	Non-visible minority	16	28	25	17	13	1	1	44	30	7769

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	19	25	24	15	14	1	2	45	30	852
2017	Non-visible minority	21	30	22	14	11	1	1	52	26	7770

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	28	23	12	12	1	3	51	25	852
2017	Non-visible minority	24	32	22	12	9	1	1	56	21	7745

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	33	24	20	10	11	0	2	59	22	857
2017	Non-visible minority	34	27	19	11	7	0	1	62	18	7796

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	23	14	10	14	1	2	60	25	853
2017	Non-visible minority	50	21	12	8	7	1	2	72	15	7799

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	31	17	9	10	0	2	64	19	852
2017	Non-visible minority	37	34	15	7	5	0	1	72	13	7793

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	22	16	12	14	1	2	57	26	854
2017	Non-visible minority	41	25	14	9	9	0	1	67	19	7793

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	17	10	4	5	1	24	75	12	850
2017	Non-visible minority	47	16	8	3	2	1	25	84	6	7783

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	48	24	10	3	4	1	9	81	8	845
2017	Non-visible minority	56	24	9	3	2	1	7	86	5	7741

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	55	18	8	6	7	0	6	78	14	855
2017	Non-visible minority	64	16	7	4	4	1	4	85	8	7802

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	31	13	4	4	1	4	78	8	853
2017	Non-visible minority	46	31	14	4	2	0	2	80	6	7796

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	19	35	18	16	1	0	31	34	859
2017	Non-visible minority	7	22	40	19	12	0	0	29	31	7808

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	21	40	13	6	0	1	20	40	858
2017	Non-visible minority	13	28	39	14	6	0	0	20	41	7776

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	20	19	12	22	3	1	24	76	860
2017	Non-visible minority	23	23	20	13	18	3	1	24	76	7808

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	30	635
2017	Non-visible minority	28	5679

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	635
2017	Non-visible minority	38	5679

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	635
2017	Non-visible minority	15	5679

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	56	635
2017	Non-visible minority	59	5679

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	635
2017	Non-visible minority	8	5679

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	635
2017	Non-visible minority	35	5679

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	8	39	18	10	4	22	619
2017	Non-visible minority	7	41	18	11	4	20	5493

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	17	15	13	36	3	8	28	55	638
2017	Non-visible minority	6	17	16	17	35	2	8	25	57	5713

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	3	7	14	13	54	2	7	11	74	640
2017	Non-visible minority	2	7	12	15	56	2	7	9	78	5713

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.