2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 38 13 10 19 0 0 58 29 1357
2017 Language of service - French only 18 47 16 9 9 0 0 66 19 123
2017 Language of service - Both English and French 25 43 13 10 9 0 0 67 19 1074
2014 Language of service - English only 22 40 13 11 14 0 0 62 25 1606
2014 Language of service - French only 23 47 19 10 1 0 0 70 11 181
2014 Language of service - Both English and French 25 41 16 11 7 0 0 66 18 1387
2011 Language of service - English only 27 39 13 9 12 0 0 66 21 1806
2011 Language of service - French only 34 39 16 7 3 1 0 74 11 274
2011 Language of service - Both English and French 37 40 13 6 4 0 0 77 10 1579
2008 Language of service - English only 30 37 12 10 11 0 0 67 22 1810
2008 Language of service - French only 29 51 14 5 1 0 0 80 6 185
2008 Language of service - Both English and French 33 41 14 8 4 0 0 74 12 978

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 25 14 18 31 0 0 37 49 1354
2017 Language of service - French only 9 26 27 14 23 0 0 36 37 123
2017 Language of service - Both English and French 15 32 19 16 18 0 0 47 35 1072

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 33 11 6 7 0 0 75 14 1353
2017 Language of service - French only 36 46 12 1 4 0 0 83 6 123
2017 Language of service - Both English and French 42 39 11 4 3 0 0 81 8 1071
2014 Language of service - English only 53 28 10 4 5 0 0 81 8 1602
2014 Language of service - French only 44 41 11 3 1 0 0 85 4 181
2014 Language of service - Both English and French 50 34 10 2 3 0 0 85 5 1384
2011 Language of service - English only 54 31 8 4 3 0 0 85 8 1810
2011 Language of service - French only 45 45 6 2 1 1 0 91 3 275
2011 Language of service - Both English and French 56 34 7 2 1 0 0 89 3 1578

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 40 14 9 9 0 0 68 18 1351
2017 Language of service - French only 28 53 9 4 6 0 0 81 10 123
2017 Language of service - Both English and French 32 43 13 6 5 0 0 76 12 1067
2014 Language of service - English only 34 40 13 6 6 0 0 75 12 1605
2014 Language of service - French only 30 55 11 3 1 0 0 85 4 181
2014 Language of service - Both English and French 33 45 13 5 3 0 0 79 8 1384
2011 Language of service - English only 37 42 10 5 5 0 0 79 11 1807
2011 Language of service - French only 42 43 10 3 1 1 0 86 4 274
2011 Language of service - Both English and French 44 44 7 3 2 0 0 88 5 1578
2008 Language of service - English only 39 42 7 7 4 0 0 81 12 1827
2008 Language of service - French only 36 52 9 2 1 0 0 88 3 187
2008 Language of service - Both English and French 41 46 8 4 2 0 0 87 6 982

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 23 18 17 27 0 0 37 45 1354
2017 Language of service - French only 7 28 21 22 21 1 0 35 43 123
2017 Language of service - Both English and French 13 28 26 14 17 1 0 42 32 1071
2014 Language of service - English only 16 28 18 17 20 1 0 45 37 1609
2014 Language of service - French only 8 35 32 14 10 0 0 44 24 180
2014 Language of service - Both English and French 15 32 24 16 13 0 0 47 29 1389
2011 Language of service - English only 18 32 19 16 15 1 0 51 31 1809
2011 Language of service - French only 17 37 27 12 6 1 0 55 19 272
2011 Language of service - Both English and French 22 38 23 10 6 1 0 60 17 1578

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 27 17 19 23 0 0 41 42 1355
2017 Language of service - French only 7 28 25 22 18 0 0 35 40 123
2017 Language of service - Both English and French 13 32 26 15 13 0 0 45 29 1073
2014 Language of service - English only 16 31 18 17 18 1 0 47 35 1608
2014 Language of service - French only 6 36 34 16 9 0 0 42 24 180
2014 Language of service - Both English and French 14 33 25 17 11 1 0 47 28 1389
2011 Language of service - English only 18 34 18 15 14 0 0 53 30 1808
2011 Language of service - French only 15 38 27 13 6 1 0 53 19 274
2011 Language of service - Both English and French 22 40 21 11 6 0 0 62 17 1576
2008 Language of service - English only 18 36 14 18 13 0 0 55 31 1828
2008 Language of service - French only 13 46 25 11 5 0 0 59 16 186
2008 Language of service - Both English and French 18 43 19 13 7 0 0 61 21 983

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 21 19 17 23 3 1 38 42 1354
2017 Language of service - French only 9 30 24 17 17 3 0 41 35 123
2017 Language of service - Both English and French 17 25 21 15 16 5 1 45 33 1072
2014 Language of service - English only 19 23 20 14 20 4 0 44 35 1606
2014 Language of service - French only 13 31 28 14 7 6 2 47 23 180
2014 Language of service - Both English and French 18 25 20 15 15 4 1 46 33 1390
2011 Language of service - English only 21 26 18 14 17 3 1 50 32 1806
2011 Language of service - French only 19 33 20 14 7 6 1 57 22 274
2011 Language of service - Both English and French 24 29 18 12 10 6 0 57 23 1580
2008 Language of service - English only 20 28 18 16 14 5 0 50 31 1827
2008 Language of service - French only 17 35 23 9 11 5 0 55 21 187
2008 Language of service - Both English and French 20 31 19 14 10 6 0 54 25 981
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 28 16 11 15 1 1 58 26 1357
2017 Language of service - French only 22 29 22 11 13 1 1 53 25 123
2017 Language of service - Both English and French 27 35 17 9 8 2 1 64 18 1072
2014 Language of service - English only 28 30 17 11 12 2 0 59 23 1606
2014 Language of service - French only 24 39 20 10 5 1 0 64 15 181
2014 Language of service - Both English and French 25 36 19 10 8 2 1 62 19 1387
2011 Language of service - English only 29 30 15 11 13 2 1 60 24 1805
2011 Language of service - French only 25 37 23 7 5 3 0 64 12 273
2011 Language of service - Both English and French 31 36 17 7 6 3 0 69 14 1577
2008 Language of service - English only 29 30 12 12 15 2 0 60 27 1828
2008 Language of service - French only 21 38 24 10 6 2 0 60 16 187
2008 Language of service - Both English and French 27 35 19 11 7 1 0 62 19 981

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 31 13 12 16 0 1 59 28 1358
2017 Language of service - French only 23 42 18 7 10 0 1 65 17 123
2017 Language of service - Both English and French 28 34 17 11 8 1 1 63 20 1072
2014 Language of service - English only 27 32 15 14 10 1 0 60 25 1607
2014 Language of service - French only 24 38 24 9 5 0 1 62 14 181
2014 Language of service - Both English and French 24 37 17 12 8 1 1 63 20 1387
2011 Language of service - English only 28 33 12 13 13 0 1 61 26 1805
2011 Language of service - French only 25 39 19 10 6 1 0 65 16 274
2011 Language of service - Both English and French 29 39 14 11 5 0 1 69 17 1579
2008 Language of service - English only 27 34 10 13 16 0 0 62 29 1828
2008 Language of service - French only 21 45 18 8 7 0 1 67 15 187
2008 Language of service - Both English and French 26 38 16 11 8 0 0 64 20 979

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 28 15 8 16 1 0 60 24 1356
2017 Language of service - French only 23 30 16 13 17 1 0 54 30 122
2017 Language of service - Both English and French 32 30 18 9 10 1 0 63 19 1073
2014 Language of service - English only 32 29 18 9 10 1 0 63 19 1606
2014 Language of service - French only 26 38 20 9 5 2 0 66 14 180
2014 Language of service - Both English and French 29 34 18 10 9 1 0 64 18 1388

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 24 16 15 28 4 0 39 45 1357
2017 Language of service - French only 7 30 24 14 20 4 1 39 36 123
2017 Language of service - Both English and French 14 27 21 15 18 4 0 43 35 1073
2014 Language of service - English only 14 26 17 18 22 3 0 41 42 1606
2014 Language of service - French only 10 29 30 18 10 2 1 40 29 181
2014 Language of service - Both English and French 14 29 22 17 14 4 0 44 32 1386
2011 Language of service - English only 15 25 16 18 25 2 0 40 44 1808
2011 Language of service - French only 11 35 27 11 8 7 0 50 21 275
2011 Language of service - Both English and French 17 33 22 14 11 4 1 51 26 1579

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 22 15 17 33 2 0 34 51 1355
2017 Language of service - French only 5 25 22 25 22 1 1 30 47 123
2017 Language of service - Both English and French 12 25 21 18 21 2 0 38 41 1075
2014 Language of service - English only 13 24 17 19 26 1 0 37 46 1607
2014 Language of service - French only 7 24 29 26 12 2 0 32 38 181
2014 Language of service - Both English and French 12 25 24 18 20 2 0 37 38 1386
2011 Language of service - English only 15 24 16 17 26 1 0 40 44 1806
2011 Language of service - French only 12 26 28 17 12 4 1 41 30 275
2011 Language of service - Both English and French 17 33 22 14 13 2 0 51 27 1578
2008 Language of service - English only 14 28 14 16 26 1 0 43 43 1826
2008 Language of service - French only 11 31 33 14 10 2 0 42 24 187
2008 Language of service - Both English and French 15 30 22 14 17 2 0 46 32 982

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 18 15 21 33 2 0 29 55 1355
2017 Language of service - French only 6 19 24 25 24 2 0 25 50 122
2017 Language of service - Both English and French 9 21 24 21 21 3 0 31 44 1071
2014 Language of service - English only 10 22 18 22 26 2 0 33 49 1608
2014 Language of service - French only 4 21 30 30 14 2 0 25 44 181
2014 Language of service - Both English and French 8 21 23 23 22 3 0 30 46 1389
2011 Language of service - English only 10 26 16 22 25 2 0 37 47 1808
2011 Language of service - French only 10 24 32 18 10 6 0 36 30 275
2011 Language of service - Both English and French 10 32 27 17 10 4 0 43 28 1578
2008 Language of service - English only 8 27 13 24 26 2 0 35 51 1826
2008 Language of service - French only 6 24 36 25 7 2 0 32 32 186
2008 Language of service - Both English and French 7 28 27 20 14 3 0 37 36 981

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 14 14 16 41 4 0 25 60 1356
2017 Language of service - French only 4 15 18 23 33 6 1 20 60 122
2017 Language of service - Both English and French 10 18 20 18 29 5 0 30 49 1074
2014 Language of service - English only 10 16 16 19 36 4 0 27 56 1606
2014 Language of service - French only 6 18 25 27 17 7 0 26 47 180
2014 Language of service - Both English and French 8 17 20 20 28 6 0 27 51 1388
2011 Language of service - English only 10 21 17 17 30 5 0 33 50 1806
2011 Language of service - French only 11 22 25 21 12 9 0 36 37 275
2011 Language of service - Both English and French 13 27 23 15 15 7 0 42 33 1579
2008 Language of service - English only 10 23 14 18 30 5 0 35 50 1824
2008 Language of service - French only 8 28 30 20 10 4 0 38 31 187
2008 Language of service - Both English and French 10 24 24 18 16 8 0 38 37 980

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 19 13 19 38 2 0 28 59 1353
2017 Language of service - French only 4 25 18 24 26 2 1 30 52 122
2017 Language of service - Both English and French 11 25 21 18 23 2 0 36 42 1073
2014 Language of service - English only 8 22 15 21 32 2 0 31 54 1606
2014 Language of service - French only 6 31 24 24 14 1 0 38 38 181
2014 Language of service - Both English and French 9 26 21 20 23 2 0 36 43 1389
2011 Language of service - English only 10 23 14 24 28 1 0 34 52 1807
2011 Language of service - French only 13 34 22 22 8 2 0 47 30 275
2011 Language of service - Both English and French 12 36 20 18 12 2 0 49 30 1578
2008 Language of service - English only 9 29 10 25 26 1 0 38 52 1828
2008 Language of service - French only 10 37 24 21 7 2 0 47 28 187
2008 Language of service - Both English and French 11 37 19 20 13 1 0 48 33 982
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 25 14 19 32 0 0 35 51 1356
2017 Language of service - French only 12 24 20 17 26 0 0 36 43 123
2017 Language of service - Both English and French 13 30 19 17 20 0 0 43 38 1073
2014 Language of service - English only 12 28 15 20 25 0 0 40 45 1608
2014 Language of service - French only 8 28 27 25 12 0 0 36 37 181
2014 Language of service - Both English and French 12 27 20 21 19 0 0 40 40 1384
2011 Language of service - English only 14 30 15 19 22 0 0 44 41 1811
2011 Language of service - French only 12 31 23 23 11 1 0 43 34 275
2011 Language of service - Both English and French 16 35 19 18 12 0 0 51 29 1579

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 38 15 15 13 0 0 57 28 1356
2017 Language of service - French only 13 46 17 12 11 0 0 59 24 123
2017 Language of service - Both English and French 20 41 20 11 8 0 0 61 19 1075

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 14 14 21 40 5 1 20 65 1349
2017 Language of service - French only 6 15 23 28 24 4 1 21 55 122
2017 Language of service - Both English and French 6 18 19 23 25 7 1 27 52 1074
2014 Language of service - English only 7 15 16 24 33 5 1 23 60 1606
2014 Language of service - French only 7 19 25 29 13 4 1 28 45 180
2014 Language of service - Both English and French 5 19 19 27 22 6 1 27 53 1387

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 14 13 17 0 0 56 30 1359
2017 Language of service - French only 20 30 16 15 15 1 2 52 32 123
2017 Language of service - Both English and French 24 36 16 12 11 0 1 60 23 1073
2014 Language of service - English only 24 35 15 14 12 1 0 59 26 1607
2014 Language of service - French only 18 35 23 15 8 0 0 53 23 181
2014 Language of service - Both English and French 22 36 18 13 9 1 1 58 23 1389
2011 Language of service - English only 25 32 13 15 14 1 0 58 29 1805
2011 Language of service - French only 20 38 21 14 6 1 0 59 20 274
2011 Language of service - Both English and French 26 39 16 12 6 0 0 65 18 1577
2008 Language of service - English only 26 35 11 13 15 0 0 61 29 1826
2008 Language of service - French only 23 39 17 9 11 0 0 62 20 187
2008 Language of service - Both English and French 27 36 16 13 8 0 0 63 21 981

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 38 15 17 14 1 1 54 31 220
2017 Language of service - Both English and French 20 37 21 10 8 0 3 60 19 207
2014 Language of service - English only 16 39 17 15 10 1 1 56 26 261
2014 Language of service - French only 9 40 42 9 0 0 0 49 9 18
2014 Language of service - Both English and French 17 38 17 14 9 2 2 58 24 272

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 21 15 24 29 1 1 32 53 1352
2017 Language of service - French only 13 42 17 18 10 0 0 55 28 122
2017 Language of service - Both English and French 15 34 19 17 15 0 1 49 32 1073
2014 Language of service - English only 12 29 12 25 19 1 1 42 46 1607
2014 Language of service - French only 15 43 22 15 5 1 0 59 19 180
2014 Language of service - Both English and French 14 37 19 18 11 1 0 51 29 1388
2011 Language of service - English only 13 28 13 24 23 0 0 41 47 1808
2011 Language of service - French only 17 38 20 14 9 1 0 56 24 275
2011 Language of service - Both English and French 18 37 17 17 10 1 0 55 27 1579
2008 Language of service - English only 13 30 10 24 21 1 0 44 46 1829
2008 Language of service - French only 17 37 21 16 9 0 0 54 25 187
2008 Language of service - Both English and French 17 38 19 18 7 1 0 56 25 982

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 20 15 19 31 4 1 31 53 1351
2017 Language of service - French only 6 29 22 24 18 1 1 35 43 122
2017 Language of service - Both English and French 12 28 18 15 21 5 1 43 38 1075
2014 Language of service - English only 10 20 16 25 25 3 1 32 52 1606
2014 Language of service - French only 12 32 23 16 12 3 1 46 29 180
2014 Language of service - Both English and French 13 27 21 18 17 4 0 42 36 1386
2011 Language of service - English only 12 22 14 21 28 2 0 36 50 1806
2011 Language of service - French only 12 27 28 18 12 2 1 40 31 275
2011 Language of service - Both English and French 18 28 19 16 14 4 1 49 31 1581
2008 Language of service - English only 13 22 14 21 26 4 0 36 50 1827
2008 Language of service - French only 14 31 22 18 13 1 0 46 32 187
2008 Language of service - Both English and French 17 31 18 18 14 3 0 49 32 981

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 36 10 21 21 0 0 48 42 1357
2017 Language of service - French only 12 34 21 21 11 0 1 47 32 123
2017 Language of service - Both English and French 13 38 16 20 12 0 0 52 32 1074
2014 Language of service - English only 13 35 11 22 19 0 0 48 41 1606
2014 Language of service - French only 9 37 23 20 10 0 0 47 30 181
2014 Language of service - Both English and French 13 37 16 21 12 0 0 50 34 1386
2011 Language of service - English only 22 43 10 15 10 0 0 65 26 1808
2011 Language of service - French only 18 42 18 14 7 1 1 61 21 275
2011 Language of service - Both English and French 23 46 11 14 5 0 1 69 19 1578
2008 Language of service - English only 16 44 8 19 13 0 0 60 32 1826
2008 Language of service - French only 21 43 17 13 6 0 0 64 19 187
2008 Language of service - Both English and French 18 45 14 15 7 0 0 63 23 981

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 37 12 6 6 1 0 75 12 1358
2017 Language of service - French only 33 47 9 7 4 0 0 80 11 123
2017 Language of service - Both English and French 37 42 12 5 4 0 0 79 9 1073
2014 Language of service - English only 40 37 13 4 5 0 0 78 9 1607
2014 Language of service - French only 41 40 13 4 2 0 0 82 6 180
2014 Language of service - Both English and French 38 39 13 6 4 0 0 78 9 1387
2011 Language of service - English only 45 36 11 5 3 0 0 81 8 1806
2011 Language of service - French only 48 34 11 4 2 1 0 82 6 271
2011 Language of service - Both English and French 47 37 9 4 3 0 0 84 7 1577
2008 Language of service - English only 39 40 10 7 5 0 0 79 11 1827
2008 Language of service - French only 37 48 10 4 1 0 0 85 5 187
2008 Language of service - Both English and French 39 42 11 5 3 0 0 81 8 982

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 38 8 5 5 0 0 82 10 1357
2017 Language of service - French only 40 49 5 3 3 0 0 89 6 123
2017 Language of service - Both English and French 41 41 8 5 5 0 0 82 10 1073
2014 Language of service - English only 45 38 8 5 4 0 0 83 9 1604
2014 Language of service - French only 44 42 9 4 1 0 0 85 5 181
2014 Language of service - Both English and French 43 40 8 5 4 0 0 83 9 1387
2011 Language of service - English only 51 37 5 3 3 0 0 88 6 1807
2011 Language of service - French only 44 42 5 5 4 1 0 87 8 275
2011 Language of service - Both English and French 48 40 5 5 2 0 0 88 7 1580
2008 Language of service - English only 44 42 7 3 3 0 0 87 7 1828
2008 Language of service - French only 43 47 5 3 2 0 0 90 5 187
2008 Language of service - Both English and French 45 42 6 5 2 0 0 88 6 980

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 23 16 18 29 2 0 35 48 1355
2017 Language of service - French only 8 26 21 23 21 0 0 35 44 122
2017 Language of service - Both English and French 13 25 22 20 18 2 1 39 39 1072
2014 Language of service - English only 13 25 18 18 24 2 0 38 43 1607
2014 Language of service - French only 6 20 31 27 14 1 0 26 42 181
2014 Language of service - Both English and French 9 26 22 22 18 2 1 36 42 1388
2011 Language of service - English only 16 31 15 17 20 1 0 47 38 1807
2011 Language of service - French only 12 30 28 16 12 2 1 43 28 275
2011 Language of service - Both English and French 16 34 21 17 9 2 1 51 27 1580
2008 Language of service - English only 12 31 15 18 23 1 0 43 42 1829
2008 Language of service - French only 9 39 23 21 8 0 0 48 29 187
2008 Language of service - Both English and French 11 33 22 22 11 1 0 45 34 977

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 24 14 18 29 2 1 37 48 1356
2017 Language of service - French only 10 24 23 16 22 3 2 36 40 123
2017 Language of service - Both English and French 14 29 18 14 21 2 2 44 37 1073
2014 Language of service - English only 14 26 15 16 25 2 1 42 43 1607
2014 Language of service - French only 7 26 26 22 16 2 1 34 39 181
2014 Language of service - Both English and French 11 28 19 17 20 3 2 41 39 1389
2011 Language of service - English only 18 32 12 15 21 1 1 50 37 1807
2011 Language of service - French only 17 33 21 16 11 1 1 51 27 275
2011 Language of service - Both English and French 20 35 15 13 12 2 2 57 27 1578
2008 Language of service - English only 16 37 10 15 20 1 1 54 35 1824
2008 Language of service - French only 13 36 20 16 10 1 4 51 27 186
2008 Language of service - Both English and French 17 38 16 12 13 2 2 58 26 981

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 31 12 19 23 0 0 45 42 1352
2017 Language of service - French only 11 26 17 21 24 0 0 37 45 122
2017 Language of service - Both English and French 15 34 17 19 15 0 0 49 34 1070
2014 Language of service - English only 12 33 13 23 20 0 0 45 43 1605
2014 Language of service - French only 7 27 22 29 15 0 0 33 44 181
2014 Language of service - Both English and French 11 31 17 24 17 0 0 42 41 1387
2011 Language of service - English only 19 36 13 15 17 0 0 55 32 1811
2011 Language of service - French only 14 30 22 21 12 1 0 45 33 275
2011 Language of service - Both English and French 21 34 17 16 11 0 1 56 27 1579

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 28 17 16 23 0 0 43 39 1352
2017 Language of service - French only 13 19 24 20 24 0 0 32 43 122
2017 Language of service - Both English and French 18 30 18 17 17 0 0 48 33 1070
2014 Language of service - English only 17 31 16 17 19 0 0 48 36 1604
2014 Language of service - French only 8 29 26 24 12 0 0 37 37 181
2014 Language of service - Both English and French 16 30 19 20 15 0 0 46 35 1387

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 28 17 19 21 0 0 42 40 1350
2017 Language of service - French only 11 28 26 15 20 0 0 38 36 123
2017 Language of service - Both English and French 16 32 22 17 14 0 0 47 31 1070
2014 Language of service - English only 15 32 18 18 16 0 0 48 34 1607
2014 Language of service - French only 8 38 29 15 10 0 0 46 25 181
2014 Language of service - Both English and French 15 31 22 19 13 0 0 46 32 1387
2011 Language of service - English only 24 37 18 10 10 1 0 62 20 1807
2011 Language of service - French only 17 40 20 14 9 1 0 57 23 273
2011 Language of service - Both English and French 23 41 19 12 4 0 0 64 16 1573

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 27 19 16 24 2 0 39 41 1358
2017 Language of service - French only 3 19 28 29 15 5 0 24 47 121
2017 Language of service - Both English and French 10 25 26 16 17 5 1 37 36 1070

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 31 13 17 21 0 0 49 38 1356
2017 Language of service - French only 16 29 22 11 22 0 0 45 33 123
2017 Language of service - Both English and French 21 32 16 15 15 0 1 53 30 1072
2014 Language of service - English only 21 31 14 17 17 1 0 52 34 1601
2014 Language of service - French only 15 32 30 12 10 0 1 47 22 181
2014 Language of service - Both English and French 18 32 17 16 15 0 1 50 32 1387
2011 Language of service - English only 25 36 12 13 15 0 0 61 27 1806
2011 Language of service - French only 19 31 23 15 10 1 2 51 25 274
2011 Language of service - Both English and French 24 36 17 13 8 0 1 61 22 1576

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 26 11 13 23 1 4 50 38 1357
2017 Language of service - French only 31 39 8 7 10 0 4 73 19 123
2017 Language of service - Both English and French 30 31 11 11 12 1 4 64 24 1071
2014 Language of service - English only 24 27 10 13 22 1 2 52 37 1608
2014 Language of service - French only 40 34 13 6 6 0 2 75 12 181
2014 Language of service - Both English and French 28 33 11 10 13 1 4 64 25 1385
2011 Language of service - English only 24 26 9 14 23 1 3 52 38 1806
2011 Language of service - French only 44 32 7 8 5 1 4 80 13 273
2011 Language of service - Both English and French 33 29 9 10 12 1 5 67 24 1578
2008 Language of service - English only 27 28 7 13 21 1 3 57 36 1826
2008 Language of service - French only 40 36 6 8 6 0 4 80 15 186
2008 Language of service - Both English and French 34 29 8 10 13 1 5 67 24 980

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 34 21 10 5 0 3 63 16 1358
2017 Language of service - French only 39 39 14 6 1 0 1 79 7 123
2017 Language of service - Both English and French 28 40 18 8 4 0 1 69 12 1074
2014 Language of service - English only 24 35 25 9 5 0 1 60 15 1606
2014 Language of service - French only 33 44 17 5 1 0 0 77 6 181
2014 Language of service - Both English and French 25 39 22 9 5 0 1 64 13 1385
2011 Language of service - English only 29 31 22 8 7 0 2 62 16 1807
2011 Language of service - French only 31 37 20 7 4 1 1 69 11 274
2011 Language of service - Both English and French 27 35 20 11 6 0 1 63 16 1578
2008 Language of service - English only 19 33 26 11 9 0 1 53 21 1826
2008 Language of service - French only 21 37 22 11 7 0 2 59 19 187
2008 Language of service - Both English and French 21 36 24 13 7 0 0 57 19 979

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 23 15 7 15 3 9 58 26 1357
2017 Language of service - French only 20 27 11 7 17 2 16 57 29 123
2017 Language of service - Both English and French 25 27 12 8 13 3 12 61 24 1070
2014 Language of service - English only 30 24 14 8 13 4 7 61 24 1607
2014 Language of service - French only 21 35 16 11 4 2 10 64 17 181
2014 Language of service - Both English and French 24 27 14 9 13 2 10 58 26 1386
2011 Language of service - English only 27 25 14 10 17 2 5 56 29 1812
2011 Language of service - French only 23 26 20 11 11 2 7 54 24 275
2011 Language of service - Both English and French 26 29 13 10 12 3 7 61 25 1580

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 21 45 34 1356
2017 Language of service - French only 12 60 28 123
2017 Language of service - Both English and French 16 52 32 1075
2014 Language of service - English only 16 49 35 1606
2014 Language of service - French only 11 68 21 181
2014 Language of service - Both English and French 18 52 30 1390
2011 Language of service - English only 21 47 32 1810
2011 Language of service - French only 15 69 16 274
2011 Language of service - Both English and French 22 54 24 1578

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 19 30 22 15 4 10 282
2017 Language of service - French only 27 39 6 6 0 22 15
2017 Language of service - Both English and French 28 29 25 12 4 3 191
2014 Language of service - English only 24 23 23 19 9999 12 268
2014 Language of service - French only 54 26 9 0 9999 11 20
2014 Language of service - Both English and French 23 33 25 8 9999 13 265
2011 Language of service - English only 21 42 17 10 9999 10 398
2011 Language of service - French only 51 19 20 4 9999 5 45
2011 Language of service - Both English and French 22 46 20 6 9999 6 361
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 35 14 10 13 1 0 63 23 1356
2017 Language of service - French only 19 42 25 8 6 0 0 61 15 123
2017 Language of service - Both English and French 26 41 16 9 8 1 0 67 17 1071
2014 Language of service - English only 26 37 15 10 11 1 0 64 21 1607
2014 Language of service - French only 22 37 27 9 4 0 0 59 13 181
2014 Language of service - Both English and French 23 43 17 10 7 1 0 66 17 1387
2011 Language of service - English only 29 39 13 8 9 1 0 69 17 1810
2011 Language of service - French only 23 40 19 12 5 1 0 64 17 275
2011 Language of service - Both English and French 30 43 15 7 4 1 0 73 12 1580
2008 Language of service - English only 35 36 11 8 9 1 0 72 17 1824
2008 Language of service - French only 25 51 18 5 1 0 0 76 6 187
2008 Language of service - Both English and French 36 39 14 6 5 1 0 75 11 980

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 34 18 15 18 1 1 48 34 1355
2017 Language of service - French only 14 38 28 13 7 0 0 52 21 123
2017 Language of service - Both English and French 18 37 22 12 10 1 0 55 22 1074
2014 Language of service - English only 16 33 20 16 13 1 0 50 30 1606
2014 Language of service - French only 11 45 24 13 6 1 0 56 19 181
2014 Language of service - Both English and French 17 37 22 13 9 1 0 55 23 1389
2011 Language of service - English only 19 38 19 12 10 1 0 59 23 1809
2011 Language of service - French only 21 45 20 9 4 1 0 67 13 274
2011 Language of service - Both English and French 27 44 17 8 4 1 0 71 12 1576

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 30 32 10 4 1 2 14 52 1349
2017 Language of service - French only 15 38 24 18 3 0 1 22 54 123
2017 Language of service - Both English and French 18 33 31 11 4 1 3 16 52 1071
2014 Language of service - English only 16 32 35 10 4 1 1 15 49 1604
2014 Language of service - French only 15 39 26 16 3 0 0 19 55 181
2014 Language of service - Both English and French 14 38 33 11 3 1 1 14 52 1378
2011 Language of service - English only 17 30 32 13 5 1 2 19 49 1803
2011 Language of service - French only 13 38 29 11 3 3 3 16 53 273
2011 Language of service - Both English and French 12 34 34 12 6 1 2 18 47 1578
2008 Language of service - English only 20 32 32 11 3 1 1 15 53 1822
2008 Language of service - French only 15 42 29 11 1 0 2 13 58 185
2008 Language of service - Both English and French 14 38 31 11 5 0 1 16 52 980

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 26 27 13 5 1 2 18 54 1349
2017 Language of service - French only 27 32 22 12 6 0 1 18 59 123
2017 Language of service - Both English and French 20 29 29 13 5 1 2 19 51 1071
2014 Language of service - English only 20 28 31 12 6 1 1 19 49 1603
2014 Language of service - French only 19 31 31 14 2 3 1 17 51 181
2014 Language of service - Both English and French 18 33 29 11 5 2 1 17 53 1379
2011 Language of service - English only 19 26 26 16 9 1 2 27 46 1803
2011 Language of service - French only 15 30 29 15 5 3 2 21 48 273
2011 Language of service - Both English and French 13 28 30 17 9 2 2 27 42 1575
2008 Language of service - English only 21 27 29 14 6 0 1 21 49 1812
2008 Language of service - French only 16 31 36 11 4 0 2 16 47 186
2008 Language of service - Both English and French 14 32 31 13 7 2 1 20 48 976

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 25 25 15 5 2 4 21 52 1350
2017 Language of service - French only 29 35 20 11 2 3 1 13 66 122
2017 Language of service - Both English and French 22 30 27 12 4 1 3 16 55 1073
2014 Language of service - English only 22 26 30 13 5 1 2 19 50 1599
2014 Language of service - French only 23 43 23 6 3 0 2 9 68 180
2014 Language of service - Both English and French 24 33 27 9 4 3 2 13 59 1384
2011 Language of service - English only 22 24 27 15 6 2 4 23 48 1800
2011 Language of service - French only 24 34 23 8 4 2 4 13 62 272
2011 Language of service - Both English and French 21 30 26 11 7 1 3 19 54 1570
2008 Language of service - English only 23 25 30 14 4 1 2 19 50 1821
2008 Language of service - French only 18 42 25 9 2 2 1 12 62 187
2008 Language of service - Both English and French 20 32 28 12 5 2 2 17 54 979

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 16 32 24 9 1 6 35 30 1344
2017 Language of service - French only 16 15 38 18 7 2 4 27 33 123
2017 Language of service - Both English and French 10 20 36 20 7 1 5 29 33 1069
2014 Language of service - English only 9 16 36 27 8 1 3 37 26 1595
2014 Language of service - French only 11 26 41 14 7 0 2 21 38 179
2014 Language of service - Both English and French 11 22 37 19 6 1 3 26 35 1375
2011 Language of service - English only 9 15 34 26 10 1 5 38 26 1797
2011 Language of service - French only 17 32 28 14 5 3 2 20 51 274
2011 Language of service - Both English and French 14 24 33 17 8 1 3 26 40 1570
2008 Language of service - English only 11 18 37 22 8 1 3 31 31 1814
2008 Language of service - French only 15 34 33 12 2 2 2 15 51 187
2008 Language of service - Both English and French 13 29 33 16 6 1 2 23 43 979

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 24 27 12 6 1 3 19 53 1348
2017 Language of service - French only 31 26 23 10 6 0 2 17 59 123
2017 Language of service - Both English and French 23 29 28 13 4 1 3 17 54 1072
2014 Language of service - English only 25 27 28 13 5 1 2 18 53 1601
2014 Language of service - French only 22 34 27 10 5 0 3 15 57 180
2014 Language of service - Both English and French 27 32 25 9 4 1 2 13 61 1382
2011 Language of service - English only 21 25 29 13 8 1 3 22 48 1805
2011 Language of service - French only 17 30 27 12 9 2 2 22 49 273
2011 Language of service - Both English and French 17 28 30 14 7 1 3 22 47 1573
2008 Language of service - English only 25 27 28 12 5 1 2 17 54 1819
2008 Language of service - French only 19 31 28 15 4 2 2 20 51 186
2008 Language of service - Both English and French 21 30 29 13 4 1 2 17 53 978

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 20 27 21 8 2 5 31 40 1351
2017 Language of service - French only 25 22 24 14 10 2 1 26 50 123
2017 Language of service - Both English and French 18 26 26 18 7 2 4 26 46 1070
2014 Language of service - English only 14 19 29 23 10 2 3 35 34 1598
2014 Language of service - French only 17 31 31 14 4 1 1 19 49 181
2014 Language of service - Both English and French 15 25 29 20 8 1 2 29 41 1387
2011 Language of service - English only 16 22 27 19 11 2 3 31 40 1806
2011 Language of service - French only 23 29 26 13 6 1 2 20 53 273
2011 Language of service - Both English and French 20 25 25 16 8 2 3 26 48 1578
2008 Language of service - English only 21 23 28 18 6 2 3 25 46 1821
2008 Language of service - French only 26 35 22 11 2 3 1 14 63 187
2008 Language of service - Both English and French 21 32 26 13 6 1 2 19 54 977

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 21 28 13 5 3 5 20 50 1349
2017 Language of service - French only 21 31 30 10 3 1 4 14 55 123
2017 Language of service - Both English and French 19 26 32 13 4 3 4 18 48 1071
2014 Language of service - English only 22 26 28 14 6 2 3 20 50 1598
2014 Language of service - French only 23 26 34 10 4 2 0 14 51 181
2014 Language of service - Both English and French 18 32 31 10 4 2 3 15 52 1382

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 24 13 17 26 1 1 43 43 1354
2017 Language of service - French only 19 39 16 11 14 0 0 59 26 122
2017 Language of service - Both English and French 24 33 17 13 13 0 1 57 25 1073
2014 Language of service - English only 24 27 12 17 19 1 1 52 36 1607
2014 Language of service - French only 21 43 21 13 3 0 0 64 15 180
2014 Language of service - Both English and French 26 33 16 14 11 0 0 59 25 1387

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 31 16 16 20 1 0 48 36 1350
2017 Language of service - French only 19 48 14 11 7 0 0 68 19 122
2017 Language of service - Both English and French 19 43 16 12 10 0 0 63 21 1074
2014 Language of service - English only 18 38 16 17 11 0 0 56 28 1602
2014 Language of service - French only 19 56 16 8 2 0 0 75 9 180
2014 Language of service - Both English and French 20 45 18 12 5 0 0 65 17 1385

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 33 21 8 13 2 1 56 22 1352
2017 Language of service - French only 11 38 24 13 12 2 0 50 26 123
2017 Language of service - Both English and French 22 36 22 8 9 3 1 60 17 1071
2014 Language of service - English only 31 33 18 7 8 3 1 66 15 1604
2014 Language of service - French only 18 45 23 7 5 2 0 64 12 181
2014 Language of service - Both English and French 25 42 16 8 6 3 1 70 14 1389

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 35 18 13 13 1 0 56 26 1359
2017 Language of service - French only 11 43 21 9 12 4 0 56 23 123
2017 Language of service - Both English and French 20 42 18 9 9 2 0 63 18 1074
2014 Language of service - English only 25 35 17 11 9 3 0 61 21 1607
2014 Language of service - French only 17 48 20 9 4 3 0 67 13 181
2014 Language of service - Both English and French 23 42 17 10 6 2 0 67 16 1390
2011 Language of service - English only 21 33 17 13 13 2 0 56 27 1808
2011 Language of service - French only 19 35 26 12 4 3 1 56 17 275
2011 Language of service - Both English and French 24 39 19 10 6 2 0 64 16 1575

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 37 14 13 16 0 1 56 29 1357
2017 Language of service - French only 12 41 19 11 17 0 0 53 28 122
2017 Language of service - Both English and French 22 43 16 9 10 0 0 65 20 1074
2014 Language of service - English only 26 35 15 12 11 1 0 62 23 1607
2014 Language of service - French only 18 53 14 8 6 1 0 72 14 181
2014 Language of service - Both English and French 23 41 17 11 8 0 0 64 19 1388
2011 Language of service - English only 25 37 14 11 13 0 0 62 24 1807
2011 Language of service - French only 20 46 19 10 5 1 0 66 14 273
2011 Language of service - Both English and French 27 44 15 8 5 0 0 72 13 1577
2008 Language of service - English only 22 35 14 13 15 0 0 58 28 1824
2008 Language of service - French only 16 42 24 14 3 0 0 58 17 186
2008 Language of service - Both English and French 22 43 16 11 8 0 0 65 18 981

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 25 17 18 26 2 1 38 45 1354
2017 Language of service - French only 6 27 23 17 25 2 1 33 43 123
2017 Language of service - Both English and French 14 29 21 16 17 1 1 44 34 1074
2014 Language of service - English only 16 29 16 18 18 2 1 47 36 1608
2014 Language of service - French only 17 30 27 17 7 2 1 48 24 181
2014 Language of service - Both English and French 16 32 21 15 13 2 1 49 29 1389

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 36 16 10 10 2 0 62 21 1350
2017 Language of service - French only 15 47 20 9 8 1 0 63 17 123
2017 Language of service - Both English and French 21 44 19 8 6 2 0 67 14 1072
2014 Language of service - English only 29 41 16 8 4 1 0 71 13 1606
2014 Language of service - French only 13 44 30 7 3 3 0 59 11 181
2014 Language of service - Both English and French 25 45 16 7 4 3 0 72 11 1390
2011 Language of service - English only 31 39 13 9 6 1 0 71 16 1808
2011 Language of service - French only 23 47 17 8 2 2 0 72 11 275
2011 Language of service - Both English and French 27 46 17 6 2 2 0 75 8 1573

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 32 16 13 15 1 1 55 29 1350
2017 Language of service - French only 12 38 16 21 12 1 0 51 33 123
2017 Language of service - Both English and French 23 38 15 11 11 2 1 62 22 1072
2014 Language of service - English only 25 36 14 12 10 3 0 63 23 1605
2014 Language of service - French only 12 39 26 13 5 6 0 54 19 180
2014 Language of service - Both English and French 23 38 16 12 8 2 1 63 20 1389
2011 Language of service - English only 29 36 13 9 10 2 1 67 20 1808
2011 Language of service - French only 18 39 17 14 6 7 0 61 20 274
2011 Language of service - Both English and French 28 39 15 9 6 2 0 69 16 1573
2008 Language of service - English only 25 34 11 13 14 2 1 61 28 1826
2008 Language of service - French only 20 43 15 16 5 2 0 64 21 186
2008 Language of service - Both English and French 25 37 15 10 9 4 1 64 20 981

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 33 19 13 16 1 1 50 30 1355
2017 Language of service - French only 7 33 26 18 13 2 1 42 31 123
2017 Language of service - Both English and French 15 38 20 13 9 3 1 56 24 1074
2014 Language of service - English only 16 31 21 15 14 3 1 48 30 1606
2014 Language of service - French only 6 36 28 17 4 7 1 46 23 181
2014 Language of service - Both English and French 14 33 25 13 9 4 1 49 24 1389
2011 Language of service - English only 16 37 20 13 12 2 1 54 25 1809
2011 Language of service - French only 11 36 26 12 8 5 1 51 21 275
2011 Language of service - Both English and French 15 40 22 11 7 4 1 58 19 1578

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 21 14 19 33 3 0 33 53 1352
2017 Language of service - French only 7 33 22 15 19 4 1 42 35 123
2017 Language of service - Both English and French 14 29 19 16 18 3 2 45 35 1070
2014 Language of service - English only 12 24 16 20 25 3 0 37 46 1607
2014 Language of service - French only 8 30 23 17 14 7 1 41 34 181
2014 Language of service - Both English and French 11 27 19 19 20 4 1 40 41 1388
2011 Language of service - English only 13 22 15 20 26 4 1 36 48 1805
2011 Language of service - French only 12 36 23 14 8 5 1 52 24 275
2011 Language of service - Both English and French 14 30 19 16 14 5 2 48 32 1579

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 49 7 18 11 0 0 63 30 1356
2017 Language of service - French only 12 55 12 13 7 0 0 68 20 123
2017 Language of service - Both English and French 19 51 8 16 6 0 0 70 22 1075
2014 Language of service - English only 17 50 5 19 9 0 0 67 28 1606
2014 Language of service - French only 15 48 14 15 8 0 0 63 23 181
2014 Language of service - Both English and French 17 49 10 17 6 0 0 67 23 1386
2011 Language of service - English only 21 50 6 15 8 0 0 71 23 1809
2011 Language of service - French only 24 46 14 10 5 1 0 70 15 272
2011 Language of service - Both English and French 28 50 7 12 3 0 0 78 15 1578
2008 Language of service - English only 19 47 5 17 12 0 0 66 29 1826
2008 Language of service - French only 18 59 13 6 4 0 0 77 10 187
2008 Language of service - Both English and French 25 49 8 12 6 0 0 74 18 980

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 33 9 17 20 0 0 53 38 1355
2017 Language of service - French only 20 34 15 16 15 0 0 53 32 123
2017 Language of service - Both English and French 19 37 13 17 14 0 0 56 31 1072
2014 Language of service - English only 22 33 9 20 16 0 0 55 36 1605
2014 Language of service - French only 17 32 21 19 11 0 0 49 30 181
2014 Language of service - Both English and French 20 34 13 20 13 0 0 54 33 1384
2011 Language of service - English only 23 35 9 17 16 0 0 58 33 1807
2011 Language of service - French only 16 30 17 22 13 1 0 47 35 274
2011 Language of service - Both English and French 23 35 13 17 12 0 0 58 29 1578

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 35 10 20 16 0 0 53 37 1356
2017 Language of service - French only 14 43 17 14 12 0 0 57 26 123
2017 Language of service - Both English and French 20 41 15 14 9 0 0 62 23 1068
2014 Language of service - English only 19 38 11 20 12 0 0 57 32 1608
2014 Language of service - French only 18 49 14 12 6 0 0 67 19 180
2014 Language of service - Both English and French 20 40 16 17 8 0 0 60 25 1386

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 24 5 3 3 1 1 89 6 1351
2017 Language of service - French only 44 46 6 1 4 0 0 90 5 122
2017 Language of service - Both English and French 55 36 4 4 2 0 0 91 5 1067
2014 Language of service - English only 61 26 6 3 2 1 1 88 5 1606
2014 Language of service - French only 47 42 6 3 2 0 0 90 5 181
2014 Language of service - Both English and French 53 35 4 5 2 0 0 88 7 1385
2011 Language of service - English only 70 20 5 2 1 1 1 92 3 1810
2011 Language of service - French only 59 32 4 2 2 1 1 92 4 272
2011 Language of service - Both English and French 65 27 5 3 1 0 0 91 4 1578
2008 Language of service - English only 72 19 4 2 2 1 1 92 4 1823
2008 Language of service - French only 53 37 6 3 1 0 0 90 4 187
2008 Language of service - Both English and French 61 28 4 3 3 0 1 90 6 979

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 17 5 2 2 0 1 91 4 1356
2017 Language of service - French only 50 42 3 2 2 0 0 93 4 123
2017 Language of service - Both English and French 54 28 6 6 5 0 0 83 12 1071
2014 Language of service - English only 70 18 6 2 3 0 1 90 4 1607
2014 Language of service - French only 51 41 7 1 1 0 0 91 2 181
2014 Language of service - Both English and French 50 31 6 6 6 0 0 81 12 1384
2011 Language of service - English only 77 16 4 1 1 0 1 93 3 1810
2011 Language of service - French only 65 26 3 3 2 1 0 92 4 272
2011 Language of service - Both English and French 58 26 5 7 4 0 0 84 11 1578
2008 Language of service - English only 80 13 3 1 1 0 2 95 2 1825
2008 Language of service - French only 65 27 4 2 1 0 0 92 3 187
2008 Language of service - Both English and French 58 26 5 6 5 0 0 83 12 979

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 10 7 1 2 1 6 90 3 1353
2017 Language of service - French only 63 22 5 2 1 0 7 91 3 123
2017 Language of service - Both English and French 59 22 6 3 6 0 4 84 9 1072
2014 Language of service - English only 71 12 8 1 2 1 5 89 3 1606
2014 Language of service - French only 61 24 7 2 0 0 6 90 3 181
2014 Language of service - Both English and French 59 19 7 5 5 0 4 82 11 1386
2011 Language of service - English only 74 12 7 1 1 1 5 91 2 1810
2011 Language of service - French only 67 23 1 1 0 1 6 97 1 274
2011 Language of service - Both English and French 62 18 6 5 5 0 3 83 10 1577
2008 Language of service - English only 72 9 4 1 2 1 10 92 3 1826
2008 Language of service - French only 69 16 5 1 1 1 6 92 3 187
2008 Language of service - Both English and French 55 18 5 7 10 0 5 77 17 983

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 11 6 0 2 1 4 91 3 1358
2017 Language of service - French only 70 23 1 1 4 0 1 94 5 122
2017 Language of service - Both English and French 67 20 5 2 5 0 2 88 7 1072
2014 Language of service - English only 73 12 7 0 2 1 4 90 3 1603
2014 Language of service - French only 68 25 4 1 0 0 2 95 1 180
2014 Language of service - Both English and French 67 19 5 2 4 0 2 89 6 1388
2011 Language of service - English only 76 12 6 1 1 1 4 92 2 1806
2011 Language of service - French only 73 21 3 1 0 1 1 96 1 272
2011 Language of service - Both English and French 70 17 5 2 4 0 1 88 7 1579
2008 Language of service - English only 79 5 4 1 2 1 9 94 2 1826
2008 Language of service - French only 80 14 1 0 2 0 3 97 2 187
2008 Language of service - Both English and French 71 14 4 2 7 0 2 87 10 980

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 13 9 2 3 2 6 85 5 1357
2017 Language of service - French only 55 30 6 1 3 3 2 90 4 123
2017 Language of service - Both English and French 49 24 9 4 6 2 6 79 11 1075
2014 Language of service - English only 63 13 11 1 2 2 8 84 3 1608
2014 Language of service - French only 48 31 9 2 1 2 7 87 4 181
2014 Language of service - Both English and French 47 25 9 5 5 2 6 79 11 1389

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 14 8 1 2 2 4 89 3 1356
2017 Language of service - French only 54 34 3 3 3 2 1 91 6 123
2017 Language of service - Both English and French 54 27 6 3 5 2 2 85 9 1074
2014 Language of service - English only 67 14 10 1 2 3 4 87 3 1608
2014 Language of service - French only 50 31 7 1 6 2 1 84 8 181
2014 Language of service - Both English and French 51 27 7 5 5 3 2 83 10 1389
2011 Language of service - English only 72 15 7 0 1 2 2 92 1 1808
2011 Language of service - French only 62 28 5 1 1 1 1 93 2 274
2011 Language of service - Both English and French 62 24 6 3 3 1 1 88 6 1579
2008 Language of service - English only 74 13 6 1 2 2 2 92 2 1826
2008 Language of service - French only 59 30 7 3 1 0 0 90 4 187
2008 Language of service - Both English and French 55 30 5 4 5 2 0 86 9 981

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 42 58 1356
2017 Language of service - French only 44 56 121
2017 Language of service - Both English and French 33 67 1072
2014 Language of service - English only 38 62 1605
2014 Language of service - French only 28 72 181
2014 Language of service - Both English and French 32 68 1385

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 63 517
2017 Language of service - French only 60 43
2017 Language of service - Both English and French 53 305
2014 Language of service - English only 63 573
2014 Language of service - French only 58 48
2014 Language of service - Both English and French 56 412

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 71 517
2017 Language of service - French only 65 43
2017 Language of service - Both English and French 61 305
2014 Language of service - English only 68 573
2014 Language of service - French only 69 48
2014 Language of service - Both English and French 63 412

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 517
2017 Language of service - Both English and French 9 305
2014 Language of service - English only 8 573
2014 Language of service - Both English and French 9 412

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 517
2017 Language of service - French only 22 43
2017 Language of service - Both English and French 29 305
2014 Language of service - English only 37 573
2014 Language of service - French only 27 48
2014 Language of service - Both English and French 30 412

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 517
2017 Language of service - Both English and French 6 305
2014 Language of service - English only 11 573
2014 Language of service - French only 0 48
2014 Language of service - Both English and French 4 412

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 517
2017 Language of service - Both English and French 11 305
2014 Language of service - English only 14 573
2014 Language of service - Both English and French 12 412

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 517
2017 Language of service - Both English and French 3 305
2014 Language of service - English only 5 573
2014 Language of service - Both English and French 3 412

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 517
2017 Language of service - French only 46 43
2017 Language of service - Both English and French 43 305
2014 Language of service - English only 46 575
2014 Language of service - French only 30 48
2014 Language of service - Both English and French 43 413

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 517
2017 Language of service - French only 49 43
2017 Language of service - Both English and French 40 305
2014 Language of service - English only 43 575
2014 Language of service - French only 39 48
2014 Language of service - Both English and French 38 413

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 517
2017 Language of service - French only 46 43
2017 Language of service - Both English and French 47 305
2014 Language of service - English only 52 575
2014 Language of service - French only 42 48
2014 Language of service - Both English and French 47 413

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 517
2017 Language of service - French only 47 43
2017 Language of service - Both English and French 42 305
2014 Language of service - English only 47 575
2014 Language of service - French only 36 48
2014 Language of service - Both English and French 45 413

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 517
2017 Language of service - French only 23 43
2017 Language of service - Both English and French 29 305
2014 Language of service - English only 34 575
2014 Language of service - French only 26 48
2014 Language of service - Both English and French 25 413

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 65 517
2017 Language of service - French only 73 43
2017 Language of service - Both English and French 71 305
2014 Language of service - English only 69 575
2014 Language of service - French only 72 48
2014 Language of service - Both English and French 71 413

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 517
2017 Language of service - French only 55 43
2017 Language of service - Both English and French 48 305
2014 Language of service - English only 51 575
2014 Language of service - French only 32 48
2014 Language of service - Both English and French 49 413

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 517
2017 Language of service - Both English and French 8 305
2014 Language of service - English only 7 575
2014 Language of service - Both English and French 8 413

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 517
2017 Language of service - French only 15 43
2017 Language of service - Both English and French 15 305
2014 Language of service - English only 21 575
2014 Language of service - Both English and French 15 413

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 517
2017 Language of service - French only 33 43
2017 Language of service - Both English and French 22 305
2014 Language of service - English only 23 575
2014 Language of service - French only 15 48
2014 Language of service - Both English and French 25 413

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 517
2017 Language of service - French only 49 43
2017 Language of service - Both English and French 48 305
2014 Language of service - English only 60 575
2014 Language of service - French only 43 48
2014 Language of service - Both English and French 46 413

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 517
2017 Language of service - French only 32 43
2017 Language of service - Both English and French 37 305
2014 Language of service - English only 41 575
2014 Language of service - French only 16 48
2014 Language of service - Both English and French 35 413

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 517
2017 Language of service - French only 17 43
2017 Language of service - Both English and French 15 305
2014 Language of service - English only 14 575
2014 Language of service - French only 12 48
2014 Language of service - Both English and French 17 413

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 516
2017 Language of service - French only 52 43
2017 Language of service - Both English and French 48 305
2014 Language of service - English only 41 575
2014 Language of service - French only 40 48
2014 Language of service - Both English and French 46 414

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 516
2017 Language of service - French only 24 43
2017 Language of service - Both English and French 34 305
2014 Language of service - English only 33 575
2014 Language of service - French only 36 48
2014 Language of service - Both English and French 36 414

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 516
2017 Language of service - Both English and French 8 305
2014 Language of service - English only 8 575
2014 Language of service - Both English and French 8 414

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 516
2017 Language of service - French only 45 43
2017 Language of service - Both English and French 34 305
2014 Language of service - English only 29 575
2014 Language of service - French only 35 48
2014 Language of service - Both English and French 31 414

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 516
2017 Language of service - French only 30 43
2017 Language of service - Both English and French 19 305
2014 Language of service - English only 14 575
2014 Language of service - Both English and French 16 414

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 516
2017 Language of service - French only 22 43
2017 Language of service - Both English and French 12 305
2014 Language of service - English only 11 575
2014 Language of service - Both English and French 9 414

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 516
2017 Language of service - French only 11 43
2017 Language of service - Both English and French 28 305
2014 Language of service - English only 21 575
2014 Language of service - French only 19 48
2014 Language of service - Both English and French 22 414

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 516
2017 Language of service - French only 12 43
2017 Language of service - Both English and French 9 305
2014 Language of service - English only 12 575
2014 Language of service - French only 21 48
2014 Language of service - Both English and French 13 414

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 516
2017 Language of service - French only 19 43
2017 Language of service - Both English and French 21 305
2014 Language of service - English only 29 575
2014 Language of service - French only 23 48
2014 Language of service - Both English and French 24 414

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 431
2017 Language of service - Both English and French 21 273
2014 Language of service - English only 14 513
2014 Language of service - French only 19 44
2014 Language of service - Both English and French 15 377

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 431
2017 Language of service - Both English and French 14 273
2014 Language of service - English only 13 513
2014 Language of service - French only 12 44
2014 Language of service - Both English and French 14 377

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 431
2017 Language of service - Both English and French 15 273
2014 Language of service - English only 10 513
2014 Language of service - French only 27 44
2014 Language of service - Both English and French 16 377

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 431
2017 Language of service - French only 12 36
2017 Language of service - Both English and French 9 273
2014 Language of service - English only 7 513
2014 Language of service - Both English and French 11 377

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 431
2017 Language of service - French only 14 36
2017 Language of service - Both English and French 10 273
2014 Language of service - English only 7 513
2014 Language of service - French only 12 44
2014 Language of service - Both English and French 9 377

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 431
2017 Language of service - French only 17 36
2017 Language of service - Both English and French 9 273
2014 Language of service - English only 8 513
2014 Language of service - Both English and French 7 377

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 431
2017 Language of service - Both English and French 5 273
2014 Language of service - English only 7 513
2014 Language of service - Both English and French 6 377

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 431
2017 Language of service - Both English and French 11 273
2014 Language of service - English only 8 513
2014 Language of service - Both English and French 10 377

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 431
2017 Language of service - Both English and French 15 273
2014 Language of service - English only 10 513
2014 Language of service - French only 13 44
2014 Language of service - Both English and French 11 377

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 431
2017 Language of service - French only 19 36
2017 Language of service - Both English and French 29 273
2014 Language of service - English only 34 513
2014 Language of service - French only 11 44
2014 Language of service - Both English and French 27 377

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 431
2017 Language of service - French only 24 36
2017 Language of service - Both English and French 13 273
2014 Language of service - English only 14 513
2014 Language of service - French only 21 44
2014 Language of service - Both English and French 14 377

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 431
2017 Language of service - French only 49 36
2017 Language of service - Both English and French 43 273
2014 Language of service - English only 50 513
2014 Language of service - French only 30 44
2014 Language of service - Both English and French 46 377

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 431
2017 Language of service - Both English and French 4 273
2014 Language of service - English only 3 513
2014 Language of service - French only 0 44
2014 Language of service - Both English and French 3 377

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 431
2017 Language of service - French only 56 36
2017 Language of service - Both English and French 51 273
2014 Language of service - English only 67 513
2014 Language of service - French only 42 44
2014 Language of service - Both English and French 52 377

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 1 431
2017 Language of service - French only 0 36
2017 Language of service - Both English and French 3 273

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 431
2017 Language of service - French only 12 36
2017 Language of service - Both English and French 19 273
2014 Language of service - English only 13 513
2014 Language of service - French only 18 44
2014 Language of service - Both English and French 15 377

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 95 5 514
2017 Language of service - French only 100 0 43
2017 Language of service - Both English and French 98 2 306

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 16 21 15 27 9 3 28 48 1359
2017 Language of service - French only 3 18 25 17 25 8 5 24 48 123
2017 Language of service - Both English and French 9 20 23 13 18 13 4 35 38 1073
2014 Language of service - English only 10 20 21 15 22 10 2 35 41 1607
2014 Language of service - French only 5 26 26 17 8 14 4 38 30 179
2014 Language of service - Both English and French 9 20 23 14 15 15 4 35 36 1387

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 24 18 15 25 3 1 38 42 1355
2017 Language of service - French only 6 27 22 20 21 2 1 35 43 123
2017 Language of service - Both English and French 14 29 21 13 16 6 1 47 31 1072
2014 Language of service - English only 15 23 21 15 20 5 1 41 37 1598
2014 Language of service - French only 7 43 21 12 10 5 1 53 24 180
2014 Language of service - Both English and French 13 32 21 14 14 5 1 48 29 1388
2011 Language of service - English only 19 33 17 13 14 2 0 54 28 1805
2011 Language of service - French only 13 44 20 13 5 3 0 60 19 273
2011 Language of service - Both English and French 22 41 18 10 6 3 0 65 17 1577

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 24 76 1354
2017 Language of service - French only 21 79 121
2017 Language of service - Both English and French 16 84 1068
2014 Language of service - English only 20 80 1607
2014 Language of service - French only 16 84 180
2014 Language of service - Both English and French 15 85 1385

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 271
2017 Language of service - French only 45 17
2017 Language of service - Both English and French 45 136
2014 Language of service - English only 45 286
2014 Language of service - French only 46 25
2014 Language of service - Both English and French 48 180

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 81 271
2017 Language of service - French only 93 17
2017 Language of service - Both English and French 78 136
2014 Language of service - English only 79 286
2014 Language of service - French only 92 25
2014 Language of service - Both English and French 78 180

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 271
2017 Language of service - French only 0 17
2017 Language of service - Both English and French 6 136
2014 Language of service - English only 5 286
2014 Language of service - Both English and French 5 180

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 271
2017 Language of service - Both English and French 21 136
2014 Language of service - English only 28 286
2014 Language of service - Both English and French 21 180

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 271
2017 Language of service - Both English and French 13 136
2014 Language of service - English only 14 286
2014 Language of service - French only 0 25
2014 Language of service - Both English and French 5 180

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 271
2017 Language of service - French only 0 17
2017 Language of service - Both English and French 11 136
2014 Language of service - English only 14 286
2014 Language of service - Both English and French 8 180

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 271
2017 Language of service - Both English and French 10 136
2014 Language of service - English only 10 286
2014 Language of service - French only 0 25
2014 Language of service - Both English and French 10 180

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 267
2017 Language of service - Both English and French 22 135
2014 Language of service - English only 33 287
2014 Language of service - Both English and French 24 179

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 267
2017 Language of service - Both English and French 15 135
2014 Language of service - English only 19 287
2014 Language of service - French only 21 24
2014 Language of service - Both English and French 22 179

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 267
2017 Language of service - Both English and French 18 135
2014 Language of service - English only 22 287
2014 Language of service - Both English and French 15 179

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 267
2017 Language of service - Both English and French 7 135
2014 Language of service - English only 11 287
2014 Language of service - Both English and French 8 179

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 267
2017 Language of service - Both English and French 22 135
2014 Language of service - English only 21 287
2014 Language of service - Both English and French 14 179

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 267
2017 Language of service - French only 31 17
2017 Language of service - Both English and French 37 135
2014 Language of service - English only 35 287
2014 Language of service - Both English and French 24 179

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 267
2017 Language of service - Both English and French 6 135
2014 Language of service - English only 5 287
2014 Language of service - French only 0 24
2014 Language of service - Both English and French 4 179

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 267
2017 Language of service - Both English and French 4 135

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 267
2017 Language of service - French only 0 17
2017 Language of service - Both English and French 12 135
2014 Language of service - English only 11 287
2014 Language of service - Both English and French 7 179

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 267
2017 Language of service - Both English and French 14 135
2014 Language of service - English only 12 287
2014 Language of service - Both English and French 15 179

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 267

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 267
2017 Language of service - French only 32 17
2017 Language of service - Both English and French 16 135
2014 Language of service - English only 19 287
2014 Language of service - Both English and French 14 179

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 267
2017 Language of service - French only 34 17
2017 Language of service - Both English and French 26 135
2014 Language of service - English only 26 287
2014 Language of service - French only 48 24
2014 Language of service - Both English and French 43 179

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 271
2017 Language of service - French only 48 17
2017 Language of service - Both English and French 36 136
2014 Language of service - English only 23 285
2014 Language of service - French only 41 25
2014 Language of service - Both English and French 30 178

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 271
2017 Language of service - Both English and French 24 136
2014 Language of service - English only 21 285
2014 Language of service - French only 26 25
2014 Language of service - Both English and French 19 178

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 271
2017 Language of service - French only 0 17
2017 Language of service - Both English and French 4 136
2014 Language of service - English only 7 285
2014 Language of service - Both English and French 7 178

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 271
2017 Language of service - French only 31 17
2017 Language of service - Both English and French 29 136
2014 Language of service - English only 23 285
2014 Language of service - French only 33 25
2014 Language of service - Both English and French 26 178

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 271
2017 Language of service - Both English and French 12 136
2014 Language of service - English only 12 285
2014 Language of service - Both English and French 10 178

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 271
2017 Language of service - Both English and French 18 136
2014 Language of service - English only 9 285
2014 Language of service - Both English and French 9 178

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 271
2017 Language of service - French only 0 17
2017 Language of service - Both English and French 14 136
2014 Language of service - English only 13 285
2014 Language of service - Both English and French 18 178

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 271
2017 Language of service - Both English and French 16 136
2014 Language of service - English only 13 285
2014 Language of service - Both English and French 10 178

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 271
2017 Language of service - French only 41 17
2017 Language of service - Both English and French 37 136
2014 Language of service - English only 47 285
2014 Language of service - French only 36 25
2014 Language of service - Both English and French 44 178

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 239
2017 Language of service - Both English and French 7 115
2014 Language of service - English only 7 258
2014 Language of service - French only 29 23
2014 Language of service - Both English and French 8 161

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 239
2017 Language of service - Both English and French 12 115
2014 Language of service - English only 8 258
2014 Language of service - Both English and French 6 161

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 239
2017 Language of service - Both English and French 8 115
2014 Language of service - English only 6 258

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 239
2017 Language of service - French only 0 16
2017 Language of service - Both English and French 5 115
2014 Language of service - English only 4 258
2014 Language of service - French only 0 23

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 239
2017 Language of service - French only 0 16
2017 Language of service - Both English and French 5 115

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 0 16
2017 Language of service - Both English and French 7 115
2014 Language of service - English only 3 258
2014 Language of service - Both English and French 4 161

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 239
2014 Language of service - English only 4 258
2014 Language of service - Both English and French 0 161

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 239
2017 Language of service - Both English and French 11 115
2014 Language of service - English only 10 258
2014 Language of service - Both English and French 13 161

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 239
2017 Language of service - Both English and French 17 115
2014 Language of service - English only 9 258
2014 Language of service - Both English and French 9 161

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 239
2017 Language of service - Both English and French 34 115
2014 Language of service - English only 29 258
2014 Language of service - French only 17 23
2014 Language of service - Both English and French 28 161

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 239
2017 Language of service - French only 49 16
2017 Language of service - Both English and French 20 115
2014 Language of service - English only 13 258
2014 Language of service - Both English and French 12 161

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 239
2017 Language of service - French only 56 16
2017 Language of service - Both English and French 52 115
2014 Language of service - English only 47 258
2014 Language of service - French only 38 23
2014 Language of service - Both English and French 49 161

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 239
2014 Language of service - English only 4 258

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 63 239
2017 Language of service - French only 56 16
2017 Language of service - Both English and French 66 115
2014 Language of service - English only 73 258
2014 Language of service - French only 38 23
2014 Language of service - Both English and French 62 161

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - French only 0 16

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 239
2017 Language of service - French only 32 16
2017 Language of service - Both English and French 15 115
2014 Language of service - English only 14 258
2014 Language of service - Both English and French 17 161

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 97 3 271
2017 Language of service - French only 100 0 17
2017 Language of service - Both English and French 98 2 137

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 19 26 9 17 14 4 36 32 1357
2017 Language of service - French only 3 24 29 11 16 11 6 33 32 123
2017 Language of service - Both English and French 10 24 26 9 11 15 4 43 24 1074
2014 Language of service - English only 13 21 27 11 11 15 3 41 27 1605
2014 Language of service - French only 5 28 26 7 5 22 7 46 17 180
2014 Language of service - Both English and French 11 22 28 8 9 19 4 43 22 1390

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 25 22 11 17 7 2 45 31 1353
2017 Language of service - French only 5 33 29 6 18 6 1 42 26 122
2017 Language of service - Both English and French 16 32 24 7 9 8 2 54 19 1068
2014 Language of service - English only 18 27 24 10 11 8 1 50 23 1602
2014 Language of service - French only 5 45 26 5 7 10 2 57 14 180
2014 Language of service - Both English and French 16 33 23 10 8 10 1 55 20 1385
2011 Language of service - English only 25 35 19 9 9 3 0 62 19 1807
2011 Language of service - French only 17 48 19 7 4 5 0 69 11 275
2011 Language of service - Both English and French 25 45 15 6 4 4 0 74 11 1579

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 27 73 1356
2017 Language of service - French only 28 72 121
2017 Language of service - Both English and French 23 77 1071
2014 Language of service - English only 23 77 1606
2014 Language of service - French only 19 81 180
2014 Language of service - Both English and French 18 82 1384

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 74 26 334
2017 Language of service - French only 75 25 33
2017 Language of service - Both English and French 70 30 222
2014 Language of service - English only 71 29 355
2014 Language of service - French only 61 39 31
2014 Language of service - Both English and French 70 30 243

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 41 4 11 11 0 0 74 22 249
2017 Language of service - French only 13 59 14 7 7 0 0 72 15 25
2017 Language of service - Both English and French 37 37 14 7 3 0 1 75 10 164
2014 Language of service - English only 44 34 6 8 8 0 0 78 16 245
2014 Language of service - French only 33 41 15 4 7 0 0 74 11 20
2014 Language of service - Both English and French 39 37 10 11 3 0 0 76 14 172

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 50 9 5 2 1 4 82 8 1359
2017 Language of service - French only 14 64 17 4 0 1 0 79 4 123
2017 Language of service - Both English and French 22 51 13 6 1 1 6 78 8 1075
2014 Language of service - English only 27 54 10 4 2 1 2 83 6 1606
2014 Language of service - French only 8 58 19 10 1 1 3 69 12 180
2014 Language of service - Both English and French 22 52 14 6 1 1 4 78 7 1389
2011 Language of service - English only 30 50 9 5 2 1 3 84 7 1810
2011 Language of service - French only 13 52 17 12 2 3 1 68 15 275
2011 Language of service - Both English and French 22 51 12 6 2 1 5 78 9 1580
2008 Language of service - English only 28 52 7 6 3 1 3 84 9 1830
2008 Language of service - French only 13 57 16 9 2 1 1 72 12 187
2008 Language of service - Both English and French 23 48 12 9 3 1 4 75 13 984

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 29 19 18 17 6 2 42 37 1357
2017 Language of service - French only 5 33 38 14 7 2 1 39 22 123
2017 Language of service - Both English and French 9 32 24 12 9 8 5 48 25 1071
2014 Language of service - English only 11 32 21 16 13 5 3 47 31 1609
2014 Language of service - French only 3 34 26 11 9 12 5 44 24 180
2014 Language of service - Both English and French 9 33 24 15 8 8 4 47 26 1387
2011 Language of service - English only 12 35 17 16 12 5 2 51 30 1809
2011 Language of service - French only 6 37 24 17 4 9 3 49 24 275
2011 Language of service - Both English and French 12 34 22 11 6 9 5 54 20 1580

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 35 16 9 8 5 4 64 19 1359
2017 Language of service - French only 19 42 22 7 6 1 2 64 13 123
2017 Language of service - Both English and French 25 39 16 7 5 4 5 70 13 1075
2014 Language of service - English only 24 38 15 9 7 5 3 67 17 1607
2014 Language of service - French only 17 46 19 9 2 3 4 68 12 180
2014 Language of service - Both English and French 22 41 16 10 4 3 4 68 15 1387
2011 Language of service - English only 26 35 14 9 9 4 3 66 19 1809
2011 Language of service - French only 19 41 17 10 5 5 1 65 16 275
2011 Language of service - Both English and French 27 41 14 6 3 4 5 75 9 1580
2008 Language of service - English only 21 39 13 10 9 5 3 65 21 1827
2008 Language of service - French only 18 47 20 8 3 3 1 68 11 187
2008 Language of service - Both English and French 20 45 15 7 4 6 4 71 12 982

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 26 18 17 15 6 3 45 35 1355
2017 Language of service - French only 12 39 24 15 8 1 1 52 23 123
2017 Language of service - Both English and French 16 35 18 10 11 5 5 57 23 1070
2014 Language of service - English only 16 29 19 15 14 5 3 49 31 1603
2014 Language of service - French only 11 44 16 16 4 6 3 61 22 180
2014 Language of service - Both English and French 15 36 20 11 9 5 4 56 22 1386
2011 Language of service - English only 18 31 15 14 14 5 3 53 31 1808
2011 Language of service - French only 16 38 19 13 6 6 1 58 21 275
2011 Language of service - Both English and French 21 39 16 9 5 5 5 67 15 1579
2008 Language of service - English only 17 31 13 16 16 4 3 51 35 1827
2008 Language of service - French only 17 44 23 12 2 2 0 63 14 187
2008 Language of service - Both English and French 20 41 16 9 7 4 3 66 17 982
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 29 11 10 15 1 1 64 25 1353
2017 Language of service - French only 25 41 9 8 15 1 1 67 24 123
2017 Language of service - Both English and French 35 34 13 7 9 1 1 70 16 1075

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 25 15 8 16 1 0 61 24 1356
2017 Language of service - French only 23 35 12 7 20 2 0 59 28 123
2017 Language of service - Both English and French 34 30 18 5 10 2 1 66 16 1073

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 38 16 12 18 1 0 53 30 1357
2017 Language of service - French only 4 40 17 18 19 2 0 44 38 122
2017 Language of service - Both English and French 13 38 20 16 10 2 0 53 27 1073

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 23 13 17 42 1 0 28 59 1355
2017 Language of service - French only 2 20 15 21 42 0 0 22 63 122
2017 Language of service - Both English and French 6 22 19 24 28 1 0 28 53 1073

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 18 17 17 32 1 1 32 50 1357
2017 Language of service - French only 6 7 13 17 57 0 0 13 74 123
2017 Language of service - Both English and French 9 15 16 18 40 0 2 25 59 1072

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 26 24 14 15 1 2 45 30 1348
2017 Language of service - French only 12 22 29 17 19 0 1 34 36 123
2017 Language of service - Both English and French 13 23 31 19 13 0 1 36 32 1072

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 31 21 12 8 1 3 58 20 1348
2017 Language of service - French only 11 28 27 14 18 0 1 40 33 121
2017 Language of service - Both English and French 16 28 26 16 10 0 2 46 27 1069

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 20 24 18 23 1 2 34 42 1352
2017 Language of service - French only 15 26 18 19 19 0 2 42 40 123
2017 Language of service - Both English and French 11 21 27 19 19 0 3 32 40 1073

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 23 16 10 11 0 7 61 22 1348
2017 Language of service - French only 26 33 13 7 13 0 8 64 22 123
2017 Language of service - Both English and French 29 27 19 9 8 0 8 61 19 1068

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 28 23 16 14 0 1 46 30 1350
2017 Language of service - French only 18 24 24 15 19 0 0 42 34 123
2017 Language of service - Both English and French 17 26 28 15 12 0 1 44 28 1070

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 25 26 18 14 1 1 41 32 1351
2017 Language of service - French only 22 16 18 28 15 2 0 39 43 123
2017 Language of service - Both English and French 16 29 28 15 10 1 2 47 25 1069

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 26 26 17 16 1 1 40 33 1350
2017 Language of service - French only 14 18 26 23 17 1 0 33 40 123
2017 Language of service - Both English and French 14 27 26 17 14 0 1 42 32 1070

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 26 21 15 16 1 1 47 31 1352
2017 Language of service - French only 19 26 21 18 15 2 0 46 33 123
2017 Language of service - Both English and French 19 31 23 14 11 1 1 51 26 1069

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 30 22 12 12 1 2 53 24 1347
2017 Language of service - French only 14 29 21 17 17 2 1 44 35 123
2017 Language of service - Both English and French 19 31 23 15 9 1 2 51 25 1069

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 26 16 13 9 0 1 61 22 1357
2017 Language of service - French only 26 21 25 15 13 0 0 47 28 123
2017 Language of service - Both English and French 30 29 22 9 9 0 1 59 19 1073

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 22 13 10 11 1 2 65 22 1356
2017 Language of service - French only 33 20 13 14 17 0 3 54 33 122
2017 Language of service - Both English and French 44 25 13 8 8 0 2 70 17 1072

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 35 17 9 9 1 1 65 18 1355
2017 Language of service - French only 28 33 17 10 10 0 2 62 21 123
2017 Language of service - Both English and French 36 32 17 7 5 0 2 70 13 1071

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 24 17 11 15 1 1 56 26 1358
2017 Language of service - French only 32 26 10 14 17 0 0 58 31 123
2017 Language of service - Both English and French 41 25 13 10 10 0 2 67 20 1073

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 17 8 3 3 1 24 82 8 1356
2017 Language of service - French only 49 10 7 3 4 5 22 82 9 122
2017 Language of service - Both English and French 47 18 8 2 3 0 22 83 6 1068

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 28 12 4 4 1 5 79 9 1345
2017 Language of service - French only 47 29 8 3 4 1 8 83 8 122
2017 Language of service - Both English and French 50 26 11 3 3 0 7 82 6 1062

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 17 7 3 5 1 4 85 8 1356
2017 Language of service - French only 58 13 9 5 7 2 6 78 13 123
2017 Language of service - Both English and French 63 16 6 4 5 0 6 84 10 1073

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 31 12 4 4 1 3 79 9 1354
2017 Language of service - French only 44 26 17 3 7 1 1 72 11 123
2017 Language of service - Both English and French 46 30 13 4 3 0 4 79 7 1074

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 18 38 21 17 0 1 24 38 1357
2017 Language of service - French only 3 19 40 22 16 1 0 21 39 123
2017 Language of service - Both English and French 7 19 41 21 11 0 0 26 33 1075

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 30 37 9 4 0 0 13 50 1351
2017 Language of service - French only 16 28 34 15 7 0 0 21 45 122
2017 Language of service - Both English and French 10 28 41 15 6 0 0 20 38 1070
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 23 19 12 19 3 1 25 75 1357
2017 Language of service - French only 17 16 18 18 28 2 0 17 83 123
2017 Language of service - Both English and French 19 22 22 14 22 1 1 19 81 1075

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 957
2017 Language of service - French only 34 98
2017 Language of service - Both English and French 30 830

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 957
2017 Language of service - French only 62 98
2017 Language of service - Both English and French 43 830

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 957
2017 Language of service - French only 15 98
2017 Language of service - Both English and French 16 830

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 63 957
2017 Language of service - French only 52 98
2017 Language of service - Both English and French 57 830

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 957
2017 Language of service - French only 15 98
2017 Language of service - Both English and French 12 830

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 957
2017 Language of service - French only 38 98
2017 Language of service - Both English and French 34 830

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 8 40 17 11 4 20 934
2017 Language of service - French only 3 34 18 12 5 28 92
2017 Language of service - Both English and French 6 40 18 10 5 21 801

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 16 16 16 39 3 7 22 60 969
2017 Language of service - French only 1 16 11 15 49 2 6 18 70 98
2017 Language of service - Both English and French 5 15 15 20 34 1 9 23 61 836

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 8 11 13 57 3 7 10 77 968
2017 Language of service - French only 1 4 10 11 67 1 6 5 84 98
2017 Language of service - Both English and French 2 7 13 17 51 2 8 10 76 836
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