2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 40 13 10 15 0 0 62 25 2560
2017 Does not provide services to public 23 42 13 10 11 0 0 66 21 6162
2014 Provides services to public 23 41 15 11 10 0 0 64 21 3180
2014 Does not provide services to public 23 43 15 10 9 0 0 66 19 7683
2011 Provides services to public 32 39 13 8 8 0 0 71 16 3670
2011 Does not provide services to public 32 40 12 9 8 0 0 71 16 7924
2008 Provides services to public 31 39 12 9 9 0 0 70 18 2978
2008 Does not provide services to public 30 41 12 10 7 0 0 71 17 5794

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 28 16 17 26 0 0 41 43 2555
2017 Does not provide services to public 17 30 16 15 21 0 0 48 36 6152

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 11 5 5 0 0 78 11 2553
2017 Does not provide services to public 45 37 10 4 3 0 0 82 8 6142
2014 Provides services to public 51 32 10 3 4 0 0 83 7 3173
2014 Does not provide services to public 52 32 9 3 3 0 0 85 6 7673
2011 Provides services to public 54 33 8 3 2 0 0 87 5 3674
2011 Does not provide services to public 54 32 9 3 2 0 0 86 5 7934

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 42 13 8 7 0 0 71 15 2547
2017 Does not provide services to public 32 43 14 6 6 0 0 75 12 6126
2014 Provides services to public 34 43 13 5 4 0 0 77 10 3176
2014 Does not provide services to public 35 43 12 6 4 0 0 78 10 7670
2011 Provides services to public 40 43 9 4 4 0 0 83 8 3670
2011 Does not provide services to public 40 43 9 5 3 0 0 83 8 7927
2008 Provides services to public 39 44 8 6 3 0 0 83 9 3001
2008 Does not provide services to public 39 45 7 6 3 0 0 84 8 5818

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 22 16 23 1 0 39 40 2554
2017 Does not provide services to public 17 28 20 16 18 1 0 45 34 6149
2014 Provides services to public 15 30 22 16 16 1 0 45 33 3184
2014 Does not provide services to public 17 33 20 16 13 0 0 51 29 7687
2011 Provides services to public 20 35 21 13 11 1 0 55 24 3670
2011 Does not provide services to public 22 34 21 12 11 1 0 56 23 7929

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 29 21 18 19 0 0 42 37 2557
2017 Does not provide services to public 17 32 19 17 15 0 0 49 32 6143
2014 Provides services to public 14 32 22 17 14 1 0 47 31 3183
2014 Does not provide services to public 17 35 20 16 11 0 0 52 27 7679
2011 Provides services to public 19 37 20 13 10 0 0 57 23 3669
2011 Does not provide services to public 21 38 18 13 10 0 0 59 23 7929
2008 Provides services to public 18 39 16 16 11 0 0 57 27 3002
2008 Does not provide services to public 20 40 16 15 8 0 0 60 23 5815

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 23 20 16 20 4 1 41 38 2555
2017 Does not provide services to public 20 24 21 14 16 4 1 46 32 6143
2014 Provides services to public 18 24 21 14 17 4 1 45 33 3182
2014 Does not provide services to public 20 26 21 15 14 4 1 48 30 7688
2011 Provides services to public 22 28 18 13 13 4 1 53 28 3671
2011 Does not provide services to public 23 27 19 13 12 4 1 53 27 7931
2008 Provides services to public 19 30 18 15 12 5 0 52 29 3000
2008 Does not provide services to public 21 31 18 15 10 6 1 55 26 5809
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 17 10 12 1 1 60 23 2558
2017 Does not provide services to public 32 32 16 10 9 2 0 65 19 6161
2014 Provides services to public 26 33 18 11 10 2 0 61 21 3180
2014 Does not provide services to public 32 32 16 10 8 2 0 66 18 7684
2011 Provides services to public 29 33 16 9 9 2 1 64 19 3666
2011 Does not provide services to public 31 33 16 9 9 2 0 66 18 7928
2008 Provides services to public 27 32 15 11 12 2 0 61 24 3001
2008 Does not provide services to public 29 33 15 11 10 2 0 64 21 5818

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 15 11 12 0 1 61 24 2559
2017 Does not provide services to public 31 33 14 11 10 1 0 65 21 6152
2014 Provides services to public 26 34 16 13 9 1 0 61 22 3181
2014 Does not provide services to public 30 35 14 12 8 1 0 66 20 7687
2011 Provides services to public 28 36 14 12 9 0 1 65 22 3669
2011 Does not provide services to public 30 35 13 12 9 1 0 66 21 7922
2008 Provides services to public 27 36 12 12 13 0 0 63 25 2999
2008 Does not provide services to public 28 35 12 14 11 0 0 64 25 5811

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 29 17 9 13 1 0 61 22 2556
2017 Does not provide services to public 36 30 15 9 10 1 0 66 18 6144
2014 Provides services to public 30 32 18 9 9 1 0 63 18 3180
2014 Does not provide services to public 36 32 15 8 7 1 0 68 16 7678

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 18 15 24 4 0 40 41 2559
2017 Does not provide services to public 16 28 18 16 19 3 0 45 36 6159
2014 Provides services to public 13 27 20 17 18 3 0 42 37 3179
2014 Does not provide services to public 16 31 18 16 15 4 0 49 32 7680
2011 Provides services to public 15 29 19 16 18 3 0 45 35 3673
2011 Does not provide services to public 15 30 19 16 16 4 0 47 33 7932

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 23 17 18 28 2 0 35 47 2559
2017 Does not provide services to public 14 26 17 19 22 1 0 40 42 6152
2014 Provides services to public 12 24 21 19 23 2 0 37 42 3180
2014 Does not provide services to public 14 28 19 19 18 2 0 43 38 7682
2011 Provides services to public 16 28 19 15 20 2 0 45 36 3670
2011 Does not provide services to public 16 30 19 15 18 2 0 47 34 7932
2008 Provides services to public 14 29 18 16 22 1 0 44 38 3000
2008 Does not provide services to public 16 31 17 16 18 2 0 48 35 5812

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 19 19 21 28 3 0 30 51 2554
2017 Does not provide services to public 10 24 20 21 22 3 0 35 44 6146
2014 Provides services to public 8 22 21 23 24 2 0 31 48 3184
2014 Does not provide services to public 10 25 21 22 19 2 0 36 43 7677
2011 Provides services to public 10 28 22 19 18 3 0 39 38 3672
2011 Does not provide services to public 10 30 20 20 17 3 0 41 38 7928
2008 Provides services to public 8 27 19 23 21 2 0 35 45 2998
2008 Does not provide services to public 7 30 19 23 18 3 0 39 42 5814

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 16 17 17 36 4 0 27 56 2558
2017 Does not provide services to public 11 20 17 18 29 4 0 32 49 6155
2014 Provides services to public 9 17 18 19 31 5 0 27 54 3180
2014 Does not provide services to public 11 20 19 19 26 5 0 32 47 7677
2011 Provides services to public 11 23 20 17 22 6 0 37 42 3671
2011 Does not provide services to public 11 25 19 17 21 6 0 39 41 7928
2008 Provides services to public 10 24 18 18 24 6 0 36 45 2996
2008 Does not provide services to public 11 27 18 17 21 6 0 40 41 5814

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 22 17 19 32 2 0 31 52 2554
2017 Does not provide services to public 10 24 17 21 27 2 0 34 49 6152
2014 Provides services to public 8 24 18 21 27 2 0 33 48 3182
2014 Does not provide services to public 9 25 19 23 23 2 0 35 46 7678
2011 Provides services to public 11 29 17 21 20 1 0 41 41 3671
2011 Does not provide services to public 10 30 17 20 20 2 0 41 41 7926
2008 Provides services to public 10 32 14 23 21 1 0 42 44 3002
2008 Does not provide services to public 9 32 14 24 19 2 0 42 44 5808
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 16 18 27 0 0 38 46 2558
2017 Does not provide services to public 16 29 17 18 21 0 0 45 39 6155
2014 Provides services to public 12 28 18 21 22 0 0 40 43 3179
2014 Does not provide services to public 14 31 18 19 18 0 0 45 36 7680
2011 Provides services to public 15 32 17 19 17 0 0 47 36 3676
2011 Does not provide services to public 15 35 16 17 17 0 0 50 34 7933

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 39 17 13 11 0 0 59 24 2560
2017 Does not provide services to public 21 41 15 14 9 0 0 62 22 6152

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 16 16 22 33 6 1 23 59 2551
2017 Does not provide services to public 6 17 17 23 28 8 1 25 56 6151
2014 Provides services to public 6 17 18 25 27 5 1 25 56 3179
2014 Does not provide services to public 7 18 18 25 24 7 1 27 53 7688

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 33 15 13 14 0 1 58 27 2561
2017 Does not provide services to public 27 34 15 13 11 1 0 61 24 6158
2014 Provides services to public 23 35 17 14 11 1 0 58 24 3183
2014 Does not provide services to public 28 35 16 12 9 0 0 63 21 7683
2011 Provides services to public 25 36 15 13 10 0 0 61 24 3667
2011 Does not provide services to public 26 35 15 13 10 1 0 62 23 7927
2008 Provides services to public 26 35 13 13 13 0 0 62 26 2999
2008 Does not provide services to public 27 36 12 14 11 0 0 64 25 5818

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 37 18 14 11 0 2 56 26 432
2017 Does not provide services to public 18 38 16 15 9 1 2 59 24 1304
2014 Provides services to public 16 39 18 14 9 2 2 57 24 553
2014 Does not provide services to public 18 38 17 14 9 1 2 58 24 1628

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 16 20 23 1 1 40 44 2553
2017 Does not provide services to public 14 31 15 21 18 1 1 46 39 6154
2014 Provides services to public 13 33 16 22 15 1 1 47 37 3181
2014 Does not provide services to public 14 36 15 21 12 1 0 51 34 7689
2011 Provides services to public 15 32 15 20 16 1 0 48 37 3673
2011 Does not provide services to public 16 35 14 20 14 1 0 52 34 7937
2008 Provides services to public 15 33 13 22 16 1 0 48 38 3003
2008 Does not provide services to public 16 34 14 21 13 1 1 51 35 5820

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 24 17 18 27 4 1 36 47 2554
2017 Does not provide services to public 12 25 17 18 21 5 1 40 42 6154
2014 Provides services to public 12 24 18 21 21 4 1 37 44 3178
2014 Does not provide services to public 14 27 18 19 17 5 1 43 38 7686
2011 Provides services to public 15 25 17 19 21 3 1 41 41 3673
2011 Does not provide services to public 17 26 16 18 19 4 0 45 39 7934
2008 Provides services to public 14 25 16 20 22 3 0 41 43 3000
2008 Does not provide services to public 16 26 16 19 18 5 1 44 39 5814

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 37 13 21 17 0 0 49 38 2560
2017 Does not provide services to public 15 38 13 19 14 0 0 54 33 6158
2014 Provides services to public 13 36 14 22 16 0 0 49 37 3179
2014 Does not provide services to public 15 39 14 20 12 0 0 54 32 7680
2011 Provides services to public 22 44 11 15 8 0 1 66 23 3672
2011 Does not provide services to public 21 43 12 15 8 0 1 65 23 7931
2008 Provides services to public 17 44 11 17 11 0 0 61 28 2999
2008 Does not provide services to public 18 42 12 18 10 0 0 60 28 5818

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 39 12 6 5 0 0 77 11 2560
2017 Does not provide services to public 39 40 12 5 3 0 0 80 8 6149
2014 Provides services to public 40 38 13 5 4 0 0 78 9 3180
2014 Does not provide services to public 38 41 12 6 4 0 0 79 9 7684
2011 Provides services to public 46 36 10 5 3 0 0 82 8 3665
2011 Does not provide services to public 45 37 10 5 3 0 0 82 8 7919
2008 Provides services to public 39 41 10 6 4 0 0 80 10 3001
2008 Does not provide services to public 38 43 10 6 3 0 0 81 9 5816

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 40 8 5 5 0 0 83 10 2559
2017 Does not provide services to public 46 39 8 5 3 0 0 85 8 6144
2014 Provides services to public 44 39 8 5 4 0 0 83 9 3178
2014 Does not provide services to public 44 39 8 5 3 0 0 84 8 7681
2011 Provides services to public 49 38 5 4 3 0 0 88 7 3673
2011 Does not provide services to public 48 39 7 4 2 0 0 87 7 7934
2008 Provides services to public 45 42 6 4 3 0 0 87 6 3000
2008 Does not provide services to public 44 43 7 4 2 0 0 87 6 5819

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 24 18 19 24 2 0 37 44 2555
2017 Does not provide services to public 14 27 19 19 18 2 0 42 38 6151
2014 Provides services to public 11 25 21 20 21 2 0 37 42 3182
2014 Does not provide services to public 13 27 21 19 17 3 0 41 38 7681
2011 Provides services to public 15 32 18 17 15 2 0 49 33 3673
2011 Does not provide services to public 16 32 18 17 14 2 1 49 32 7928
2008 Provides services to public 12 32 18 20 18 1 0 44 38 2998
2008 Does not provide services to public 13 34 18 19 15 1 0 47 35 5814

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 26 16 16 26 2 2 40 44 2558
2017 Does not provide services to public 15 27 17 16 20 2 2 44 38 6147
2014 Provides services to public 12 27 18 17 22 2 2 41 41 3182
2014 Does not provide services to public 14 29 17 16 20 3 2 45 37 7678
2011 Provides services to public 19 33 14 15 17 1 2 53 32 3671
2011 Does not provide services to public 19 33 15 14 15 2 2 53 31 7931
2008 Provides services to public 16 37 13 14 17 1 1 55 32 2996
2008 Does not provide services to public 16 39 13 14 15 1 1 57 29 5811

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 32 14 19 20 0 0 46 39 2550
2017 Does not provide services to public 18 35 14 17 16 0 0 53 33 6136
2014 Provides services to public 11 31 15 23 19 0 0 43 42 3179
2014 Does not provide services to public 13 35 15 20 16 0 0 49 36 7680
2011 Provides services to public 20 35 15 16 14 0 0 55 30 3676
2011 Does not provide services to public 21 37 13 15 13 0 0 58 28 7930

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 28 18 16 21 0 0 45 37 2550
2017 Does not provide services to public 21 31 16 16 16 0 0 52 32 6134
2014 Provides services to public 16 31 18 19 17 0 0 46 35 3178
2014 Does not provide services to public 19 32 18 16 14 0 0 51 30 7684

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 29 20 18 18 0 0 44 36 2549
2017 Does not provide services to public 19 32 18 16 15 0 0 51 31 6134
2014 Provides services to public 15 32 20 18 14 0 0 47 33 3181
2014 Does not provide services to public 18 33 21 16 12 0 0 51 28 7678
2011 Provides services to public 23 39 18 11 7 1 0 63 19 3664
2011 Does not provide services to public 25 40 17 11 6 1 1 66 17 7920

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 26 22 17 21 3 0 38 39 2555
2017 Does not provide services to public 13 30 23 15 16 3 0 44 32 6155

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 31 15 16 18 0 0 51 35 2557
2017 Does not provide services to public 27 33 14 13 13 0 1 60 26 6147
2014 Provides services to public 19 31 16 17 16 0 1 51 33 3175
2014 Does not provide services to public 25 33 16 13 11 1 0 59 25 7678
2011 Provides services to public 24 35 15 13 12 0 1 60 25 3667
2011 Does not provide services to public 28 36 14 11 10 0 1 65 21 7927

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 28 11 12 18 1 4 57 32 2557
2017 Does not provide services to public 28 27 11 12 15 1 6 59 28 6147
2014 Provides services to public 26 30 11 12 18 1 3 59 30 3180
2014 Does not provide services to public 27 28 11 12 16 1 6 59 30 7679
2011 Provides services to public 30 28 9 12 17 1 4 60 30 3668
2011 Does not provide services to public 29 26 10 12 16 1 6 59 30 7923
2008 Provides services to public 30 29 7 12 18 1 3 61 31 2997
2008 Does not provide services to public 32 29 7 11 14 1 5 65 27 5816

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 19 9 5 0 2 66 14 2561
2017 Does not provide services to public 33 36 18 7 3 0 2 71 11 6159
2014 Provides services to public 25 37 23 9 5 0 1 63 14 3178
2014 Does not provide services to public 30 35 21 8 5 0 1 66 13 7680
2011 Provides services to public 29 34 21 9 6 0 1 63 16 3670
2011 Does not provide services to public 30 35 20 9 5 0 1 66 14 7936
2008 Provides services to public 20 34 25 12 8 0 1 54 20 2997
2008 Does not provide services to public 25 34 22 11 7 0 1 60 18 5815

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 25 13 7 15 3 10 59 25 2556
2017 Does not provide services to public 34 24 12 7 10 4 10 67 19 6153
2014 Provides services to public 27 26 14 9 13 3 9 60 24 3180
2014 Does not provide services to public 34 24 14 6 9 3 10 66 17 7685
2011 Provides services to public 26 27 14 10 15 2 6 58 27 3678
2011 Does not provide services to public 30 27 13 9 12 2 6 62 23 7935

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 19 48 33 2560
2017 Does not provide services to public 19 49 33 6157
2014 Provides services to public 16 51 32 3183
2014 Does not provide services to public 19 49 32 7685
2011 Provides services to public 21 52 27 3673
2011 Does not provide services to public 22 48 30 7938

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 22 30 22 14 4 8 490
2017 Does not provide services to public 24 31 23 11 5 6 1231
2014 Provides services to public 24 27 23 13 9999 12 554
2014 Does not provide services to public 22 31 23 13 9999 11 1588
2011 Provides services to public 23 43 19 8 9999 8 809
2011 Does not provide services to public 17 45 23 7 9999 8 1859
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 38 15 9 11 1 0 65 20 2555
2017 Does not provide services to public 29 39 15 9 8 0 0 68 17 6146
2014 Provides services to public 24 40 17 10 9 1 0 64 19 3181
2014 Does not provide services to public 28 40 17 8 6 1 0 68 15 7680
2011 Provides services to public 29 41 15 8 7 1 0 70 15 3676
2011 Does not provide services to public 29 41 15 8 6 1 0 71 14 7932
2008 Provides services to public 35 38 12 7 7 1 0 73 15 2996
2008 Does not provide services to public 35 39 13 7 5 1 0 75 12 5818

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 35 20 14 14 1 1 51 29 2558
2017 Does not provide services to public 17 37 20 13 11 1 0 55 25 6144
2014 Provides services to public 16 35 21 15 11 1 0 52 26 3182
2014 Does not provide services to public 17 37 22 13 9 1 0 55 23 7685
2011 Provides services to public 22 41 18 10 7 1 0 64 18 3670
2011 Does not provide services to public 22 42 17 10 7 1 0 65 17 7927

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 32 31 11 4 1 2 15 52 2549
2017 Does not provide services to public 15 29 34 12 6 1 2 19 46 6128
2014 Provides services to public 15 35 34 11 4 1 1 15 51 3169
2014 Does not provide services to public 13 32 35 12 5 1 1 18 46 7673
2011 Provides services to public 14 33 32 13 5 1 2 18 48 3665
2011 Does not provide services to public 13 31 33 15 6 1 2 21 45 7915
2008 Provides services to public 18 34 32 11 3 1 1 15 53 2992
2008 Does not provide services to public 14 34 34 13 4 1 1 17 49 5814

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 28 28 13 5 1 2 18 53 2549
2017 Does not provide services to public 19 26 29 14 8 2 3 23 47 6117
2014 Provides services to public 19 31 30 12 5 2 1 18 51 3169
2014 Does not provide services to public 17 28 30 15 7 2 2 22 46 7675
2011 Provides services to public 16 27 28 17 9 2 2 26 45 3662
2011 Does not provide services to public 14 24 30 18 10 2 3 29 40 7903
2008 Provides services to public 19 29 30 14 6 1 1 20 49 2979
2008 Does not provide services to public 16 28 30 16 7 2 2 24 45 5810

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 28 26 13 5 2 3 19 54 2551
2017 Does not provide services to public 20 26 29 14 7 2 4 21 48 6124
2014 Provides services to public 23 30 28 11 4 2 2 16 55 3169
2014 Does not provide services to public 20 29 28 13 6 2 3 19 51 7672
2011 Provides services to public 22 27 26 13 6 2 3 20 52 3653
2011 Does not provide services to public 18 27 30 14 6 2 3 21 48 7902
2008 Provides services to public 22 29 29 13 4 1 2 18 52 2992
2008 Does not provide services to public 19 29 30 13 5 2 2 19 50 5805

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 18 34 22 8 1 6 33 31 2542
2017 Does not provide services to public 9 16 33 25 11 1 5 38 27 6103
2014 Provides services to public 10 19 37 23 7 1 3 31 31 3155
2014 Does not provide services to public 10 18 34 25 9 1 3 35 29 7641
2011 Provides services to public 12 20 33 21 9 2 4 32 34 3652
2011 Does not provide services to public 11 18 32 23 10 1 4 35 30 7889
2008 Provides services to public 12 23 36 19 7 1 2 27 36 2985
2008 Does not provide services to public 10 20 35 23 8 1 3 33 31 5794

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 26 27 12 5 1 3 18 54 2549
2017 Does not provide services to public 22 25 27 14 8 1 3 22 49 6128
2014 Provides services to public 26 30 26 11 4 1 2 16 57 3169
2014 Does not provide services to public 23 27 27 13 6 1 2 19 53 7667
2011 Provides services to public 19 27 29 13 8 1 3 22 48 3662
2011 Does not provide services to public 17 24 30 16 8 1 3 25 43 7904
2008 Provides services to public 24 28 29 13 4 1 2 17 53 2988
2008 Does not provide services to public 19 27 29 16 6 1 3 23 47 5801

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 26 19 8 2 4 29 43 2550
2017 Does not provide services to public 15 20 27 20 10 2 5 33 38 6125
2014 Provides services to public 14 22 29 21 9 1 3 32 38 3172
2014 Does not provide services to public 14 20 28 22 11 2 4 35 36 7666
2011 Provides services to public 18 24 26 17 9 2 3 28 44 3668
2011 Does not provide services to public 15 22 28 18 11 2 4 31 40 7913
2008 Provides services to public 21 27 27 16 6 1 2 22 50 2990
2008 Does not provide services to public 19 26 27 17 7 2 3 25 47 5803

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 24 30 13 4 3 5 19 49 2549
2017 Does not provide services to public 18 26 29 13 7 3 4 21 47 6122
2014 Provides services to public 20 28 30 12 5 2 3 18 51 3167
2014 Does not provide services to public 18 27 30 13 6 2 3 20 48 7651

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 15 15 20 1 1 50 35 2555
2017 Does not provide services to public 26 29 14 15 15 1 0 55 31 6158
2014 Provides services to public 25 30 14 16 14 1 0 55 30 3180
2014 Does not provide services to public 28 32 13 15 12 0 0 60 27 7681

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 37 16 14 15 0 0 55 29 2551
2017 Does not provide services to public 22 38 15 14 10 0 0 61 25 6143
2014 Provides services to public 19 42 17 14 8 0 0 61 22 3173
2014 Does not provide services to public 23 43 15 12 6 0 0 66 19 7679

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 35 22 8 11 3 1 58 20 2552
2017 Does not provide services to public 27 35 21 7 7 3 1 64 15 6151
2014 Provides services to public 27 38 18 7 7 3 1 67 15 3180
2014 Does not provide services to public 31 38 17 6 4 3 1 72 11 7678

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 38 18 11 11 2 0 59 23 2562
2017 Does not provide services to public 23 41 17 10 7 2 0 65 17 6140
2014 Provides services to public 24 39 17 10 8 2 0 64 18 3184
2014 Does not provide services to public 28 39 17 9 6 2 0 68 15 7686
2011 Provides services to public 22 36 19 12 9 2 0 59 21 3669
2011 Does not provide services to public 24 38 19 10 8 2 0 63 18 7928

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 39 15 11 14 0 0 60 25 2558
2017 Does not provide services to public 26 39 13 11 10 0 0 65 21 6145
2014 Provides services to public 24 39 16 11 9 0 0 63 21 3182
2014 Does not provide services to public 30 39 14 10 7 0 0 69 17 7677
2011 Provides services to public 26 41 15 9 9 0 0 67 19 3668
2011 Does not provide services to public 30 39 14 9 8 0 0 69 17 7923
2008 Provides services to public 22 38 16 12 12 0 0 60 24 2996
2008 Does not provide services to public 25 42 14 11 8 0 0 67 20 5800

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 19 17 22 2 1 40 41 2557
2017 Does not provide services to public 15 28 18 17 17 2 2 46 35 6157
2014 Provides services to public 16 30 19 17 15 2 1 48 33 3184
2014 Does not provide services to public 19 32 18 15 12 2 2 53 28 7686

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 40 17 9 8 2 0 64 18 2551
2017 Does not provide services to public 25 43 17 7 6 2 1 70 13 6128
2014 Provides services to public 26 43 17 8 4 2 0 71 12 3183
2014 Does not provide services to public 27 44 16 7 3 3 0 73 10 7683
2011 Provides services to public 29 42 15 8 4 2 0 73 12 3667
2011 Does not provide services to public 28 42 16 7 4 2 1 73 11 7926

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 34 15 13 13 2 1 58 27 2551
2017 Does not provide services to public 25 38 14 11 9 2 0 65 21 6140
2014 Provides services to public 23 37 16 12 9 3 0 62 22 3180
2014 Does not provide services to public 27 39 14 10 7 3 1 68 17 7681
2011 Provides services to public 28 37 14 10 8 2 1 67 18 3666
2011 Does not provide services to public 28 37 13 10 8 3 1 68 18 7920
2008 Provides services to public 25 35 13 12 12 3 0 62 25 2998
2008 Does not provide services to public 26 37 12 12 10 3 1 65 22 5815

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 35 20 13 13 2 1 52 28 2558
2017 Does not provide services to public 17 36 21 12 11 3 1 54 24 6143
2014 Provides services to public 14 32 23 14 11 4 1 49 27 3182
2014 Does not provide services to public 16 35 21 13 10 4 1 53 24 7685
2011 Provides services to public 15 38 21 12 9 3 1 55 23 3673
2011 Does not provide services to public 14 36 22 13 9 4 1 53 23 7931

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 25 16 17 26 3 1 38 45 2551
2017 Does not provide services to public 13 25 17 18 22 4 1 40 42 6141
2014 Provides services to public 11 26 18 19 22 3 1 38 43 3182
2014 Does not provide services to public 12 28 17 18 19 5 1 42 39 7682
2011 Provides services to public 13 26 17 18 19 5 1 42 40 3670
2011 Does not provide services to public 12 26 18 19 18 6 2 41 39 7933

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 50 7 17 9 0 0 66 26 2560
2017 Does not provide services to public 21 50 7 15 7 0 0 72 22 6165
2014 Provides services to public 17 50 8 18 7 0 0 67 26 3179
2014 Does not provide services to public 21 51 7 14 6 0 0 73 20 7687
2011 Provides services to public 24 50 7 13 6 0 0 74 19 3670
2011 Does not provide services to public 27 50 6 12 5 0 0 77 17 7927
2008 Provides services to public 21 48 7 14 10 0 0 69 24 2998
2008 Does not provide services to public 24 50 5 14 7 0 0 74 21 5817

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 35 11 17 18 0 0 54 35 2556
2017 Does not provide services to public 25 36 9 17 12 0 0 62 29 6162
2014 Provides services to public 21 33 11 20 14 0 0 54 34 3176
2014 Does not provide services to public 26 35 11 17 11 0 0 61 28 7676
2011 Provides services to public 22 35 12 17 14 0 0 57 31 3670
2011 Does not provide services to public 26 36 10 15 12 0 0 62 27 7921

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 38 12 18 13 0 0 57 31 2553
2017 Does not provide services to public 25 39 11 15 10 0 0 63 25 6128
2014 Provides services to public 19 39 13 18 10 0 0 59 28 3180
2014 Does not provide services to public 25 40 13 15 7 0 0 66 22 7674

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 30 5 3 3 0 1 89 6 2546
2017 Does not provide services to public 65 25 5 2 1 0 1 92 4 6146
2014 Provides services to public 57 31 5 4 2 1 1 88 6 3178
2014 Does not provide services to public 65 25 5 2 1 0 1 92 4 7681
2011 Provides services to public 67 24 5 2 1 0 1 92 4 3671
2011 Does not provide services to public 72 20 4 2 1 0 1 94 3 7928
2008 Provides services to public 67 23 4 2 2 1 1 92 5 2994
2008 Does not provide services to public 71 21 3 2 1 0 1 93 3 5814

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 23 5 4 3 0 1 87 7 2556
2017 Does not provide services to public 68 21 5 3 2 0 1 90 6 6161
2014 Provides services to public 60 25 6 4 4 0 1 86 8 3178
2014 Does not provide services to public 66 22 5 4 2 0 1 89 6 7681
2011 Provides services to public 68 21 4 4 2 0 1 89 6 3671
2011 Does not provide services to public 71 18 4 3 2 0 1 91 5 7925
2008 Provides services to public 72 18 4 3 3 0 1 91 5 2996
2008 Does not provide services to public 76 15 4 3 2 0 1 92 5 5808

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 16 7 2 3 1 5 88 5 2554
2017 Does not provide services to public 70 14 6 2 2 1 5 89 4 6156
2014 Provides services to public 65 16 7 3 3 1 5 86 6 3179
2014 Does not provide services to public 70 16 5 2 2 1 5 90 4 7684
2011 Provides services to public 68 15 6 3 3 1 4 88 6 3672
2011 Does not provide services to public 71 14 6 2 2 1 5 89 5 7925
2008 Provides services to public 67 12 5 3 4 1 8 87 8 3001
2008 Does not provide services to public 71 10 4 2 3 1 9 90 6 5812

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 15 5 1 3 1 3 90 5 2558
2017 Does not provide services to public 76 13 5 1 2 0 3 92 3 6144
2014 Provides services to public 70 16 6 1 3 1 3 90 4 3177
2014 Does not provide services to public 76 13 4 1 2 0 3 93 3 7685
2011 Provides services to public 73 14 5 1 3 1 3 91 4 3668
2011 Does not provide services to public 76 12 5 1 2 1 4 92 3 7928
2008 Provides services to public 77 9 3 1 3 0 6 92 5 2997
2008 Does not provide services to public 79 8 3 1 2 1 7 94 3 5817

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 18 9 2 4 2 6 83 7 2561
2017 Does not provide services to public 61 17 9 3 2 2 6 85 5 6154
2014 Provides services to public 55 19 10 3 3 2 7 82 7 3184
2014 Does not provide services to public 60 18 8 3 2 3 7 86 5 7681

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 20 7 2 3 2 3 87 5 2559
2017 Does not provide services to public 68 18 6 1 1 2 3 90 3 6147
2014 Provides services to public 59 20 8 2 3 3 3 85 6 3184
2014 Does not provide services to public 65 19 6 2 2 3 4 90 4 7681
2011 Provides services to public 67 20 6 1 2 2 2 90 3 3672
2011 Does not provide services to public 69 17 6 1 1 2 3 91 3 7931
2008 Provides services to public 67 19 6 2 3 2 2 90 4 2999
2008 Does not provide services to public 71 16 6 2 2 2 2 91 3 5815

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 38 62 2555
2017 Does not provide services to public 31 69 6146
2014 Provides services to public 35 65 3177
2014 Does not provide services to public 29 71 7674

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 868
2017 Does not provide services to public 60 1704
2014 Provides services to public 60 1037
2014 Does not provide services to public 58 2142

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 67 868
2017 Does not provide services to public 63 1704
2014 Provides services to public 66 1037
2014 Does not provide services to public 58 2142

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 868
2017 Does not provide services to public 10 1704
2014 Provides services to public 8 1037
2014 Does not provide services to public 9 2142

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 868
2017 Does not provide services to public 31 1704
2014 Provides services to public 34 1037
2014 Does not provide services to public 25 2142

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 868
2017 Does not provide services to public 8 1704
2014 Provides services to public 8 1037
2014 Does not provide services to public 9 2142

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 868
2017 Does not provide services to public 8 1704
2014 Provides services to public 13 1037
2014 Does not provide services to public 5 2142

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 868
2017 Does not provide services to public 3 1704
2014 Provides services to public 4 1037
2014 Does not provide services to public 4 2142

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 868
2017 Does not provide services to public 47 1706
2014 Provides services to public 44 1040
2014 Does not provide services to public 41 2145

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 868
2017 Does not provide services to public 41 1706
2014 Provides services to public 41 1040
2014 Does not provide services to public 37 2145

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 868
2017 Does not provide services to public 50 1706
2014 Provides services to public 50 1040
2014 Does not provide services to public 47 2145

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 868
2017 Does not provide services to public 45 1706
2014 Provides services to public 46 1040
2014 Does not provide services to public 42 2145

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 868
2017 Does not provide services to public 33 1706
2014 Provides services to public 30 1040
2014 Does not provide services to public 29 2145

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 67 868
2017 Does not provide services to public 66 1706
2014 Provides services to public 70 1040
2014 Does not provide services to public 65 2145

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 868
2017 Does not provide services to public 45 1706
2014 Provides services to public 49 1040
2014 Does not provide services to public 45 2145

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 868
2017 Does not provide services to public 6 1706
2014 Provides services to public 7 1040
2014 Does not provide services to public 7 2145

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 868
2017 Does not provide services to public 20 1706
2014 Provides services to public 18 1040
2014 Does not provide services to public 15 2145

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 868
2017 Does not provide services to public 20 1706
2014 Provides services to public 24 1040
2014 Does not provide services to public 21 2145

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 868
2017 Does not provide services to public 50 1706
2014 Provides services to public 54 1040
2014 Does not provide services to public 50 2145

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 868
2017 Does not provide services to public 38 1706
2014 Provides services to public 37 1040
2014 Does not provide services to public 34 2145

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 868
2017 Does not provide services to public 13 1706
2014 Provides services to public 15 1040
2014 Does not provide services to public 15 2145

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 867
2017 Does not provide services to public 46 1705
2014 Provides services to public 43 1041
2014 Does not provide services to public 45 2144

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 867
2017 Does not provide services to public 32 1705
2014 Provides services to public 34 1041
2014 Does not provide services to public 31 2144

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 867
2017 Does not provide services to public 7 1705
2014 Provides services to public 8 1041
2014 Does not provide services to public 9 2144

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 867
2017 Does not provide services to public 27 1705
2014 Provides services to public 30 1041
2014 Does not provide services to public 25 2144

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 867
2017 Does not provide services to public 14 1705
2014 Provides services to public 15 1041
2014 Does not provide services to public 16 2144

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 867
2017 Does not provide services to public 10 1705
2014 Provides services to public 10 1041
2014 Does not provide services to public 8 2144

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 867
2017 Does not provide services to public 19 1705
2014 Provides services to public 21 1041
2014 Does not provide services to public 20 2144

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 867
2017 Does not provide services to public 11 1705
2014 Provides services to public 13 1041
2014 Does not provide services to public 11 2144

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 867
2017 Does not provide services to public 25 1705
2014 Provides services to public 27 1041
2014 Does not provide services to public 25 2144

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 743
2017 Does not provide services to public 12 1543
2014 Provides services to public 15 938
2014 Does not provide services to public 13 1970

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 743
2017 Does not provide services to public 14 1543
2014 Provides services to public 14 938
2014 Does not provide services to public 12 1970

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 743
2017 Does not provide services to public 10 1543
2014 Provides services to public 13 938
2014 Does not provide services to public 11 1970

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 743
2017 Does not provide services to public 7 1543
2014 Provides services to public 9 938
2014 Does not provide services to public 7 1970

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 743
2017 Does not provide services to public 6 1543
2014 Provides services to public 8 938
2014 Does not provide services to public 9 1970

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 743
2017 Does not provide services to public 8 1543
2014 Provides services to public 7 938
2014 Does not provide services to public 8 1970

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 743
2017 Does not provide services to public 7 1543
2014 Provides services to public 6 938
2014 Does not provide services to public 8 1970

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 743
2017 Does not provide services to public 8 1543
2014 Provides services to public 9 938
2014 Does not provide services to public 8 1970

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 743
2017 Does not provide services to public 10 1543
2014 Provides services to public 10 938
2014 Does not provide services to public 11 1970

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 743
2017 Does not provide services to public 30 1543
2014 Provides services to public 30 938
2014 Does not provide services to public 27 1970

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 743
2017 Does not provide services to public 11 1543
2014 Provides services to public 14 938
2014 Does not provide services to public 10 1970

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 743
2017 Does not provide services to public 50 1543
2014 Provides services to public 48 938
2014 Does not provide services to public 47 1970

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 743
2017 Does not provide services to public 2 1543
2014 Provides services to public 3 938
2014 Does not provide services to public 2 1970

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 743
2017 Does not provide services to public 61 1543
2014 Provides services to public 60 938
2014 Does not provide services to public 63 1970

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 743
2017 Does not provide services to public 2 1543

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 743
2017 Does not provide services to public 14 1543
2014 Provides services to public 14 938
2014 Does not provide services to public 14 1970

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 866
2017 Does not provide services to public 95 5 1701

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 22 14 24 10 4 30 44 2561
2017 Does not provide services to public 10 20 21 13 19 13 4 36 39 6162
2014 Provides services to public 9 21 22 15 18 12 3 35 39 3179
2014 Does not provide services to public 11 22 23 12 15 14 4 39 33 7681

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 26 20 15 21 5 1 41 38 2556
2017 Does not provide services to public 16 28 20 13 17 5 1 47 32 6150
2014 Provides services to public 14 28 21 15 16 5 1 45 33 3172
2014 Does not provide services to public 17 30 22 13 12 6 1 50 27 7674
2011 Provides services to public 20 37 18 12 10 3 0 59 23 3666
2011 Does not provide services to public 21 38 18 11 9 3 0 61 21 7928

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 21 79 2548
2017 Does not provide services to public 14 86 6142
2014 Provides services to public 18 82 3178
2014 Does not provide services to public 13 87 7670

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 424
2017 Does not provide services to public 45 743
2014 Provides services to public 46 492
2014 Does not provide services to public 43 910

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 81 424
2017 Does not provide services to public 73 743
2014 Provides services to public 79 492
2014 Does not provide services to public 73 910

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 424
2017 Does not provide services to public 6 743
2014 Provides services to public 5 492
2014 Does not provide services to public 4 910

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 424
2017 Does not provide services to public 23 743
2014 Provides services to public 25 492
2014 Does not provide services to public 16 910

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 424
2017 Does not provide services to public 8 743
2014 Provides services to public 10 492
2014 Does not provide services to public 10 910

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 424
2017 Does not provide services to public 7 743
2014 Provides services to public 11 492
2014 Does not provide services to public 6 910

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 424
2017 Does not provide services to public 6 743
2014 Provides services to public 10 492
2014 Does not provide services to public 8 910

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 419
2017 Does not provide services to public 35 741
2014 Provides services to public 28 491
2014 Does not provide services to public 28 913

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 419
2017 Does not provide services to public 19 741
2014 Provides services to public 20 491
2014 Does not provide services to public 16 913

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 419
2017 Does not provide services to public 22 741
2014 Provides services to public 19 491
2014 Does not provide services to public 14 913

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 419
2017 Does not provide services to public 8 741
2014 Provides services to public 10 491
2014 Does not provide services to public 7 913

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 419
2017 Does not provide services to public 19 741
2014 Provides services to public 18 491
2014 Does not provide services to public 18 913

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 419
2017 Does not provide services to public 34 741
2014 Provides services to public 30 491
2014 Does not provide services to public 27 913

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 419
2017 Does not provide services to public 7 741
2014 Provides services to public 4 491
2014 Does not provide services to public 4 913

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 419
2017 Does not provide services to public 2 741

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 419
2017 Does not provide services to public 8 741
2014 Provides services to public 9 491
2014 Does not provide services to public 7 913

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 419
2017 Does not provide services to public 14 741
2014 Provides services to public 13 491
2014 Does not provide services to public 11 913

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 419
2017 Does not provide services to public 1 741

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 419
2017 Does not provide services to public 16 741
2014 Provides services to public 17 491
2014 Does not provide services to public 18 913

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 Provides services to public 1 491
2014 Does not provide services to public 2 913

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 419
2017 Does not provide services to public 17 741
2014 Provides services to public 33 491
2014 Does not provide services to public 27 913

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 424
2017 Does not provide services to public 31 743
2014 Provides services to public 26 489
2014 Does not provide services to public 27 915

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 424
2017 Does not provide services to public 20 743
2014 Provides services to public 20 489
2014 Does not provide services to public 18 915

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 424
2017 Does not provide services to public 6 743
2014 Provides services to public 7 489
2014 Does not provide services to public 7 915

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 424
2017 Does not provide services to public 22 743
2014 Provides services to public 25 489
2014 Does not provide services to public 19 915

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 424
2017 Does not provide services to public 8 743
2014 Provides services to public 11 489
2014 Does not provide services to public 7 915

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 424
2017 Does not provide services to public 9 743
2014 Provides services to public 9 489
2014 Does not provide services to public 8 915

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 424
2017 Does not provide services to public 12 743
2014 Provides services to public 15 489
2014 Does not provide services to public 11 915

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 424
2017 Does not provide services to public 8 743
2014 Provides services to public 12 489
2014 Does not provide services to public 10 915

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 424
2017 Does not provide services to public 45 743
2014 Provides services to public 46 489
2014 Does not provide services to public 46 915

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 370
2017 Does not provide services to public 8 674
2014 Provides services to public 9 443
2014 Does not provide services to public 8 829

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 370
2017 Does not provide services to public 10 674
2014 Provides services to public 7 443
2014 Does not provide services to public 8 829

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 370
2017 Does not provide services to public 5 674
2014 Provides services to public 5 443
2014 Does not provide services to public 4 829

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 370
2017 Does not provide services to public 3 674
2014 Provides services to public 3 443
2014 Does not provide services to public 3 829

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 370
2017 Does not provide services to public 2 674
2014 Provides services to public 2 443
2014 Does not provide services to public 2 829

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 370
2017 Does not provide services to public 4 674
2014 Provides services to public 3 443
2014 Does not provide services to public 4 829

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 370
2017 Does not provide services to public 5 674
2014 Provides services to public 2 443
2014 Does not provide services to public 5 829

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 370
2017 Does not provide services to public 9 674
2014 Provides services to public 11 443
2014 Does not provide services to public 6 829

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 370
2017 Does not provide services to public 10 674
2014 Provides services to public 9 443
2014 Does not provide services to public 9 829

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 370
2017 Does not provide services to public 25 674
2014 Provides services to public 28 443
2014 Does not provide services to public 21 829

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 370
2017 Does not provide services to public 9 674
2014 Provides services to public 12 443
2014 Does not provide services to public 10 829

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 370
2017 Does not provide services to public 44 674
2014 Provides services to public 47 443
2014 Does not provide services to public 41 829

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 370
2017 Does not provide services to public 3 674
2014 Provides services to public 4 443
2014 Does not provide services to public 2 829

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 370
2017 Does not provide services to public 63 674
2014 Provides services to public 67 443
2014 Does not provide services to public 66 829

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 674

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 370
2017 Does not provide services to public 15 674
2014 Provides services to public 15 443
2014 Does not provide services to public 14 829

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 97 3 425
2017 Does not provide services to public 94 6 747

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 26 9 15 15 4 38 29 2560
2017 Does not provide services to public 12 22 27 8 10 17 5 43 23 6152
2014 Provides services to public 12 22 27 9 10 17 4 42 24 3181
2014 Does not provide services to public 13 23 26 8 7 20 4 47 20 7685

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 28 23 9 14 7 2 48 26 2548
2017 Does not provide services to public 19 31 23 9 9 8 1 55 20 6148
2014 Provides services to public 16 31 23 9 10 9 1 53 21 3173
2014 Does not provide services to public 20 31 24 8 7 9 1 57 17 7676
2011 Provides services to public 25 40 17 8 6 4 0 67 15 3672
2011 Does not provide services to public 26 39 18 7 5 5 0 69 12 7923

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 25 75 2554
2017 Does not provide services to public 21 79 6150
2014 Provides services to public 21 79 3176
2014 Does not provide services to public 18 82 7677

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 73 27 591
2017 Does not provide services to public 76 24 1212
2014 Provides services to public 70 30 629
2014 Does not provide services to public 75 25 1300

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 41 8 10 8 0 1 74 18 440
2017 Does not provide services to public 42 37 6 9 4 1 1 80 13 931
2014 Provides services to public 41 35 8 9 6 0 0 77 15 437
2014 Does not provide services to public 43 34 7 10 5 0 0 78 15 978

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 51 11 6 2 1 4 80 8 2563
2017 Does not provide services to public 26 51 10 5 2 1 5 82 8 6158
2014 Provides services to public 24 53 12 5 2 1 3 80 7 3181
2014 Does not provide services to public 24 52 12 5 1 1 4 80 7 7678
2011 Provides services to public 25 51 11 6 2 1 3 80 8 3676
2011 Does not provide services to public 24 51 11 7 2 1 5 79 9 7935
2008 Provides services to public 26 51 9 7 3 1 3 80 10 3006
2008 Does not provide services to public 25 50 10 7 3 1 4 79 11 5825

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 31 22 15 13 7 3 44 32 2557
2017 Does not provide services to public 9 29 22 14 11 9 5 44 30 6142
2014 Provides services to public 10 32 22 15 11 7 3 47 29 3182
2014 Does not provide services to public 9 31 24 13 8 9 5 47 25 7687
2011 Provides services to public 12 35 20 14 9 7 3 52 26 3675
2011 Does not provide services to public 10 33 21 13 8 10 4 50 26 7935

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 37 16 8 7 4 4 66 16 2563
2017 Does not provide services to public 28 36 14 7 4 5 5 72 12 6161
2014 Provides services to public 23 40 15 9 5 4 3 67 16 3180
2014 Does not provide services to public 27 39 14 7 4 5 5 73 11 7683
2011 Provides services to public 26 38 14 8 6 4 4 70 15 3675
2011 Does not provide services to public 27 37 14 7 4 6 5 71 13 7936
2008 Provides services to public 20 41 14 9 7 5 3 67 18 3001
2008 Does not provide services to public 24 40 14 8 4 5 4 71 14 5818

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 30 18 14 13 5 4 50 30 2554
2017 Does not provide services to public 19 33 16 11 9 7 4 58 23 6142
2014 Provides services to public 15 33 19 13 11 5 3 53 27 3175
2014 Does not provide services to public 19 34 18 11 8 6 4 59 21 7681
2011 Provides services to public 19 35 16 12 10 5 3 59 24 3673
2011 Does not provide services to public 20 34 16 10 8 7 5 61 21 7934
2008 Provides services to public 18 35 15 14 12 4 3 56 28 3001
2008 Does not provide services to public 20 37 14 13 8 4 4 62 24 5819
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 32 12 9 12 1 1 67 22 2557
2017 Does not provide services to public 39 30 11 9 9 1 0 70 18 6153

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 28 16 7 14 2 1 63 21 2558
2017 Does not provide services to public 39 28 14 6 10 2 0 69 17 6158

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 38 18 14 15 2 0 52 29 2557
2017 Does not provide services to public 16 41 17 12 12 2 0 58 24 6153

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 22 15 20 36 1 0 28 57 2556
2017 Does not provide services to public 8 24 16 21 29 1 0 33 51 6152

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 16 16 17 37 1 1 28 55 2558
2017 Does not provide services to public 15 18 17 17 32 0 1 33 50 6151

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 25 27 16 14 0 2 41 31 2549
2017 Does not provide services to public 18 27 27 16 12 0 1 45 28 6141

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 30 24 14 9 1 3 52 24 2544
2017 Does not provide services to public 25 29 23 11 8 1 3 56 20 6136

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 21 25 19 21 0 2 34 41 2554
2017 Does not provide services to public 17 23 23 17 18 1 1 41 36 6142

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 25 17 10 9 0 7 61 21 2544
2017 Does not provide services to public 41 25 14 7 4 1 8 73 12 6141

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 27 25 15 13 0 1 45 29 2549
2017 Does not provide services to public 24 30 24 13 9 0 1 54 22 6130

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 26 17 12 1 2 43 30 2549
2017 Does not provide services to public 20 30 24 14 10 1 1 50 25 6120

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 26 26 17 15 1 1 41 33 2549
2017 Does not provide services to public 16 28 24 17 12 1 1 46 30 6126

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 28 22 15 14 1 1 48 29 2550
2017 Does not provide services to public 22 30 22 14 10 1 1 53 25 6125

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 30 22 13 11 1 2 52 25 2545
2017 Does not provide services to public 25 32 22 12 8 1 1 58 20 6105

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 27 19 11 9 0 1 60 21 2559
2017 Does not provide services to public 35 27 20 10 7 0 1 63 17 6147

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 23 13 10 10 0 2 67 20 2556
2017 Does not provide services to public 51 21 12 7 7 1 1 73 15 6148

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 34 17 9 7 0 2 66 16 2555
2017 Does not provide services to public 39 33 15 7 5 0 1 73 12 6142

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 24 15 11 13 0 1 61 24 2560
2017 Does not provide services to public 42 25 14 9 8 0 1 68 17 6139

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 17 8 3 3 1 23 82 7 2552
2017 Does not provide services to public 46 15 8 3 2 1 26 83 6 6134

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 27 11 4 4 1 6 80 8 2535
2017 Does not provide services to public 58 22 8 2 2 1 7 88 4 6101

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 17 6 4 5 0 5 84 9 2558
2017 Does not provide services to public 63 17 7 4 4 1 5 84 9 6152

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 31 13 4 4 0 3 79 8 2557
2017 Does not provide services to public 46 31 14 4 2 0 2 80 6 6145

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 19 39 21 15 0 0 25 36 2561
2017 Does not provide services to public 8 23 40 18 11 0 0 31 29 6159

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 29 38 11 5 0 0 16 45 2549
2017 Does not provide services to public 13 26 39 15 6 0 0 21 39 6139
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 22 20 13 21 2 1 23 77 2561
2017 Does not provide services to public 23 23 20 13 18 3 1 24 76 6160

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 1888
2017 Does not provide services to public 28 4461

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 1888
2017 Does not provide services to public 37 4461

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 1888
2017 Does not provide services to public 15 4461

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 1888
2017 Does not provide services to public 58 4461

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 1888
2017 Does not provide services to public 8 4461

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 1888
2017 Does not provide services to public 36 4461

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 7 40 17 11 5 21 1830
2017 Does not provide services to public 7 41 18 11 4 20 4314

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 15 15 17 38 2 8 23 61 1906
2017 Does not provide services to public 7 17 16 16 34 2 8 27 56 4481

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 7 12 15 55 2 8 10 77 1905
2017 Does not provide services to public 2 7 12 15 56 2 7 9 78 4483
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