2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - OP

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 47 53 0 0 0 0 0 100 0 15
2017 OP-02 42 58 0 0 0 0 0 100 0 12
2014 OP 43 38 10 10 0 0 0 81 10 10
2011 OP 30 70 0 0 0 0 0 100 0 10

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 41 53 0 0 6 0 0 94 6 15
2017 OP-02 42 50 0 0 8 0 0 92 8 12

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 67 27 6 0 0 0 0 94 0 15
2017 OP-02 67 25 8 0 0 0 0 92 0 12
2014 OP 62 38 0 0 0 0 0 100 0 10
2011 OP 40 60 0 0 0 0 0 100 0 10

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 54 46 0 0 0 0 0 100 0 15
2017 OP-02 50 50 0 0 0 0 0 100 0 12
2014 OP 33 57 10 0 0 0 0 90 0 10
2011 OP 50 50 0 0 0 0 0 100 0 10

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 42 19 13 26 0 0 0 61 26 15
2017 OP-02 25 25 17 33 0 0 0 50 33 12
2014 OP 0 71 10 19 0 0 0 71 19 10
2011 OP 0 80 20 0 0 0 0 80 0 10

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 6 26 6 6 0 0 61 13 15
2017 OP-02 42 8 33 8 8 0 0 50 17 12
2014 OP 0 48 33 19 0 0 0 48 19 10
2011 OP 10 70 0 20 0 0 0 80 20 10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 40 15 13 13 13 6 0 58 28 15
2017 OP-02 33 8 17 17 17 8 0 45 36 12
2014 OP 0 38 43 10 10 0 0 38 19 10
2011 OP 0 40 30 10 10 10 0 44 22 10
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 36 30 14 14 0 7 0 70 15 14
2017 OP-02 27 27 18 18 0 9 0 60 20 11
2014 OP 19 48 24 0 0 10 0 74 0 10
2011 OP 40 30 20 0 0 10 0 78 0 10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 48 39 6 6 0 0 0 87 6 15
2017 OP-02 33 50 8 8 0 0 0 83 8 12
2014 OP 19 71 0 0 0 10 0 100 0 10
2011 OP 40 40 0 10 0 10 0 89 11 10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 48 32 6 13 0 0 0 81 13 15
2017 OP-02 33 42 8 17 0 0 0 75 17 12
2014 OP 38 38 0 24 0 0 0 76 24 10

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 42 26 6 6 6 13 0 78 15 15
2017 OP-02 25 33 8 8 8 17 0 70 20 12
2014 OP 10 19 38 33 0 0 0 29 33 10
2011 OP 20 50 10 0 10 10 0 78 11 10

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 35 19 13 13 13 6 0 58 28 15
2017 OP-02 17 25 17 17 17 8 0 45 36 12
2014 OP 10 19 38 33 0 0 0 29 33 10
2011 OP 20 30 30 20 0 0 0 50 20 10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 27 28 19 6 13 6 0 58 21 15
2017 OP-02 17 25 25 8 17 8 0 45 27 12
2014 OP 10 10 38 43 0 0 0 19 43 10
2011 OP 10 40 20 10 20 0 0 50 30 10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 42 13 13 6 19 6 0 58 28 15
2017 OP-02 25 17 17 8 25 8 0 45 36 12
2014 OP 10 10 29 33 10 10 0 21 47 10
2011 OP 0 30 20 30 10 10 0 33 44 10

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 27 34 19 13 6 0 0 61 19 15
2017 OP-02 17 33 25 17 8 0 0 50 25 12
2014 OP 10 19 24 38 10 0 0 29 48 10
2011 OP 10 30 0 50 10 0 0 40 60 10
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 32 48 13 0 6 0 0 81 6 15
2017 OP-02 42 33 17 0 8 0 0 75 8 12
2014 OP 10 62 10 19 0 0 0 71 19 10
2011 OP 20 60 0 20 0 0 0 80 20 10

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 28 40 13 13 6 0 0 68 19 15
2017 OP-02 25 33 17 17 8 0 0 58 25 12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 6 14 26 0 13 41 0 34 22 15
2017 OP-02 8 8 25 0 17 42 0 29 29 12
2014 OP 10 10 38 10 33 0 0 19 43 10

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 33 41 13 6 6 0 0 74 13 15
2017 OP-02 25 42 17 8 8 0 0 67 17 12
2014 OP 19 48 14 19 0 0 0 67 19 10
2011 OP 30 20 20 20 0 10 0 56 22 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 40 32 6 13 0 8 0 79 14 15
2017 OP-02 33 42 8 17 0 0 0 75 17 12
2014 OP 29 29 29 0 14 0 0 57 14 10
2011 OP 30 50 0 10 0 10 0 89 11 10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 35 19 13 19 0 13 0 63 22 15
2017 OP-02 17 25 17 25 0 17 0 50 30 12
2014 OP 29 19 29 0 14 10 0 53 16 10
2011 OP 20 30 10 10 0 30 0 71 14 10

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 19 47 13 20 0 0 0 67 20 15
2017 OP-02 25 42 17 17 0 0 0 67 17 12
2014 OP 0 71 10 19 0 0 0 71 19 10
2011 OP 10 80 10 0 0 0 0 90 0 10

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 68 32 0 0 0 0 0 100 0 15
2017 OP-02 58 42 0 0 0 0 0 100 0 12
2014 OP 57 33 0 10 0 0 0 90 10 10
2011 OP 50 50 0 0 0 0 0 100 0 10

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 61 32 0 6 0 0 0 94 6 15
2017 OP-02 50 42 0 8 0 0 0 92 8 12
2014 OP 57 24 0 19 0 0 0 81 19 10
2011 OP 50 50 0 0 0 0 0 100 0 10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 20 41 13 19 0 6 0 65 21 15
2017 OP-02 17 33 17 25 0 8 0 55 27 12
2014 OP 0 67 10 10 14 0 0 67 24 10
2011 OP 20 40 20 20 0 0 0 60 20 10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 14 19 0 32 13 15 6 42 58 15
2017 OP-02 8 17 0 42 17 8 8 30 70 12
2014 OP 0 29 38 10 14 10 0 32 26 10
2011 OP 10 20 10 40 10 0 10 33 56 10

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 41 40 6 13 0 0 0 81 13 15
2017 OP-02 33 42 8 17 0 0 0 75 17 12
2014 OP 10 43 19 19 10 0 0 52 29 10
2011 OP 10 40 20 20 0 10 0 56 22 10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 47 33 19 0 0 0 0 81 0 15
2017 OP-02 42 33 25 0 0 0 0 75 0 12
2014 OP 52 38 10 0 0 0 0 90 0 10

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 41 27 19 13 0 0 0 68 13 15
2017 OP-02 33 25 25 17 0 0 0 58 17 12
2014 OP 0 62 29 10 0 0 0 62 10 10
2011 OP 20 70 10 0 0 0 0 90 0 10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 33 34 19 13 0 0 0 68 13 15
2017 OP-02 25 33 25 17 0 0 0 58 17 12

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 39 6 0 0 0 0 94 0 15
2017 OP-02 50 42 8 0 0 0 0 92 0 12
2014 OP 19 71 0 10 0 0 0 90 10 10
2011 OP 40 40 10 0 10 0 0 80 10 10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 21 32 20 6 19 0 0 54 26 15
2017 OP-02 17 33 17 8 25 0 0 50 33 12
2014 OP 10 43 0 19 29 0 0 52 48 10
2011 OP 20 50 10 10 0 0 10 78 11 10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 28 46 13 6 6 0 0 74 13 15
2017 OP-02 17 50 17 8 8 0 0 67 17 12
2014 OP 10 38 43 10 0 0 0 48 10 10
2011 OP 30 50 20 0 0 0 0 80 0 10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 74 26 0 0 0 0 0 100 0 15
2017 OP-02 67 33 0 0 0 0 0 100 0 12
2014 OP 57 19 14 0 10 0 0 76 10 10
2011 OP 20 30 20 0 20 10 0 56 22 10

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 OP 6 81 13 15
2017 OP-02 8 75 17 12
2014 OP 10 19 71 10
2011 OP 0 50 50 10
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 34 40 13 13 0 0 0 74 13 15
2017 OP-02 33 33 17 17 0 0 0 67 17 12
2014 OP 33 38 19 10 0 0 0 71 10 10
2011 OP 10 60 20 10 0 0 0 70 10 10

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 33 41 13 6 6 0 0 74 13 15
2017 OP-02 33 33 17 8 8 0 0 67 17 12
2014 OP 19 38 33 10 0 0 0 57 10 10
2011 OP 40 20 20 20 0 0 0 60 20 10

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 19 53 15 6 6 0 23 21 15
2017 OP-02 0 25 50 8 8 8 0 18 27 12
2011 OP 0 30 30 30 0 10 0 33 33 10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 6 6 53 13 21 0 0 34 13 15
2017 OP-02 8 8 58 8 17 0 0 25 17 12
2014 OP 0 57 33 10 0 0 0 10 57 10
2011 OP 0 30 20 20 20 10 0 44 33 10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 13 26 35 13 13 0 0 26 39 15
2017 OP-02 17 25 25 17 17 0 0 33 42 12
2014 OP 0 38 24 19 0 0 19 24 47 10
2011 OP 10 30 50 10 0 0 0 10 40 10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 0 27 54 19 0 0 73 0 15
2017 OP-02 0 0 25 50 25 0 0 75 0 12
2014 OP 0 0 71 29 0 0 0 29 0 10
2011 OP 0 0 10 90 0 0 0 90 0 10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 6 32 13 42 6 0 0 48 39 15
2017 OP-02 8 42 17 25 8 0 0 33 50 12
2014 OP 38 19 43 0 0 0 0 0 57 10
2011 OP 0 40 30 10 0 10 10 13 50 10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 19 20 19 26 15 0 53 23 15
2017 OP-02 0 25 17 17 33 8 0 55 27 12
2014 OP 0 10 38 43 10 0 0 52 10 10
2011 OP 0 10 30 30 20 10 0 56 11 10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 13 26 33 13 6 0 8 21 42 15
2017 OP-02 17 33 25 17 8 0 0 25 50 12
2014 OP 10 48 43 0 0 0 0 0 57 10

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 42 32 13 6 6 0 0 74 13 15
2017 OP-02 33 33 17 8 8 0 0 67 17 12
2014 OP 10 29 14 48 0 0 0 38 48 10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 33 47 6 6 6 0 0 81 13 15
2017 OP-02 33 42 8 8 8 0 0 75 17 12
2014 OP 19 29 24 29 0 0 0 48 29 10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 39 0 0 0 6 0 100 0 15
2017 OP-02 50 42 0 0 0 8 0 100 0 12
2014 OP 19 57 24 0 0 0 0 76 0 10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 35 45 19 0 0 0 0 81 0 15
2017 OP-02 25 50 25 0 0 0 0 75 0 12
2014 OP 19 67 14 0 0 0 0 86 0 10
2011 OP 30 50 20 0 0 0 0 80 0 10

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 48 45 0 6 0 0 0 94 6 15
2017 OP-02 42 50 0 8 0 0 0 92 8 12
2014 OP 29 57 14 0 0 0 0 86 0 10
2011 OP 50 50 0 0 0 0 0 100 0 10

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 13 68 6 0 0 13 0 93 0 15
2017 OP-02 17 58 8 0 0 17 0 90 0 12
2014 OP 19 19 33 29 0 0 0 38 29 10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 46 34 19 0 0 0 0 81 0 15
2017 OP-02 42 33 25 0 0 0 0 75 0 12
2014 OP 10 76 14 0 0 0 0 86 0 10
2011 OP 0 60 40 0 0 0 0 60 0 10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 46 41 0 6 0 6 0 93 7 15
2017 OP-02 42 42 0 8 0 8 0 91 9 12
2014 OP 38 62 0 0 0 0 0 100 0 10
2011 OP 60 30 0 10 0 0 0 90 10 10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 53 28 6 0 13 0 0 81 13 15
2017 OP-02 50 25 8 0 17 0 0 75 17 12
2014 OP 29 57 0 14 0 0 0 86 14 10
2011 OP 40 50 0 10 0 0 0 90 10 10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 22 19 26 6 0 26 0 56 9 15
2017 OP-02 8 17 33 8 0 33 0 38 13 12
2014 OP 10 19 10 52 0 10 0 32 58 10
2011 OP 10 30 30 10 0 20 0 50 13 10

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 14 60 6 13 6 0 0 74 19 15
2017 OP-02 8 58 8 17 8 0 0 67 25 12
2014 OP 0 43 0 57 0 0 0 43 57 10
2011 OP 20 60 0 20 0 0 0 80 20 10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 21 26 6 33 13 0 0 47 46 15
2017 OP-02 17 25 8 33 17 0 0 42 50 12
2014 OP 33 29 0 19 19 0 0 62 38 10
2011 OP 40 30 0 30 0 0 0 70 30 10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 14 71 0 15 0 0 0 85 15 14
2017 OP-02 8 83 0 8 0 0 0 92 8 12
2014 OP 29 52 10 10 0 0 0 81 10 10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 81 13 0 6 0 0 0 94 6 15
2017 OP-02 75 17 0 8 0 0 0 92 8 12
2014 OP 81 10 10 0 0 0 0 90 0 10
2011 OP 100 0 0 0 0 0 0 100 0 10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 87 6 0 0 6 0 0 94 6 15
2017 OP-02 83 8 0 0 8 0 0 92 8 12
2014 OP 100 0 0 0 0 0 0 100 0 10
2011 OP 90 0 0 0 0 0 10 100 0 10

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 87 0 6 0 6 0 0 87 6 15
2017 OP-02 83 0 8 0 8 0 0 83 8 12
2014 OP 81 10 10 0 0 0 0 90 0 10
2011 OP 80 10 0 0 0 0 10 100 0 10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 87 13 0 0 0 0 0 100 0 15
2017 OP-02 83 17 0 0 0 0 0 100 0 12
2014 OP 90 0 10 0 0 0 0 90 0 10
2011 OP 90 0 0 0 0 0 10 100 0 10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 87 6 0 0 6 0 0 94 6 15
2017 OP-02 83 8 0 0 8 0 0 92 8 12
2014 OP 81 10 0 0 0 0 10 100 0 10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 87 6 0 6 0 0 0 94 6 15
2017 OP-02 83 8 0 8 0 0 0 92 8 12
2014 OP 71 10 19 0 0 0 0 81 0 10
2011 OP 100 0 0 0 0 0 0 100 0 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 22 13 19 6 0 39 0 58 11 15
2017 OP-02 8 8 25 8 0 50 0 33 17 12
2014 OP 0 38 24 0 10 29 0 53 13 10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 29 19 19 13 13 6 0 52 28 15
2017 OP-02 17 17 25 17 17 8 0 36 36 12
2014 OP 10 48 14 19 0 10 0 63 21 10
2011 OP 20 50 10 0 10 10 0 78 11 10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 29 0 13 6 0 52 0 60 13 15
2017 OP-02 8 0 17 8 0 67 0 25 25 12
2014 OP 0 10 29 14 0 48 0 18 27 10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 42 13 19 6 0 19 0 68 8 15
2017 OP-02 25 17 25 8 0 25 0 56 11 12
2014 OP 10 38 24 0 0 29 0 67 0 10
2011 OP 10 20 40 10 0 20 0 38 13 10

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 OP 0 100 10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 20 80 0 0 0 0 0 100 0 15
2017 OP-02 17 83 0 0 0 0 0 100 0 12
2014 OP 19 71 0 0 0 0 10 100 0 10
2011 OP 0 60 0 30 10 0 0 60 40 10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 14 13 6 13 13 34 6 45 44 15
2017 OP-02 8 17 8 17 17 33 0 38 50 12
2014 OP 10 43 10 0 0 29 10 85 0 10
2011 OP 0 20 0 0 0 80 0 100 0 10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 32 0 0 0 13 0 100 0 15
2017 OP-02 42 42 0 0 0 17 0 100 0 12
2014 OP 29 48 14 0 0 0 10 84 0 10
2011 OP 40 30 10 0 0 20 0 88 0 10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 35 19 6 6 0 32 0 81 10 15
2017 OP-02 17 25 8 8 0 42 0 71 14 12
2014 OP 19 29 24 0 0 19 10 67 0 10
2011 OP 10 30 0 10 0 50 0 80 20 10
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 32 13 0 0 0 0 87 0 15
2017 OP-02 42 42 17 0 0 0 0 83 0 12

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 32 6 0 0 6 0 93 0 15
2017 OP-02 42 42 8 0 0 8 0 91 0 12

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 28 53 6 13 0 0 0 81 13 15
2017 OP-02 25 50 8 17 0 0 0 75 17 12

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 15 40 6 32 6 0 0 55 39 15
2017 OP-02 8 33 8 42 8 0 0 42 50 12

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 28 39 20 0 13 0 0 67 13 15
2017 OP-02 25 50 8 0 17 0 0 75 17 12

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 7 37 29 21 0 0 7 47 22 14
2017 OP-02 9 36 18 27 0 0 9 50 30 11

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 55 26 13 0 0 0 6 86 0 15
2017 OP-02 50 25 17 0 0 0 8 82 0 12

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 13 48 6 19 13 0 0 61 32 15
2017 OP-02 17 33 8 25 17 0 0 50 42 12

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 79 7 0 0 0 0 14 100 0 14
2017 OP-02 73 9 0 0 0 0 18 100 0 11

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 48 32 6 13 0 0 0 81 13 15
2017 OP-02 42 42 0 17 0 0 0 83 17 12

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 48 26 13 6 6 0 0 74 13 15
2017 OP-02 33 33 17 8 8 0 0 67 17 12

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 20 47 32 0 0 0 0 68 0 15
2017 OP-02 8 50 42 0 0 0 0 58 0 12

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 21 53 13 6 6 0 0 74 13 15
2017 OP-02 17 50 17 8 8 0 0 67 17 12

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 21 46 32 0 0 0 0 68 0 15
2017 OP-02 17 50 33 0 0 0 0 67 0 12

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 28 27 19 19 6 0 0 55 26 15
2017 OP-02 17 25 25 25 8 0 0 42 33 12

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 74 13 6 0 0 0 6 93 0 15
2017 OP-02 67 17 8 0 0 0 8 91 0 12

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 61 32 0 0 6 0 0 94 6 15
2017 OP-02 58 33 0 0 8 0 0 92 8 12

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 68 19 6 6 0 0 0 87 6 15
2017 OP-02 58 25 8 8 0 0 0 83 8 12

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 68 6 0 0 0 0 26 100 0 15
2017 OP-02 67 0 0 0 0 0 33 100 0 12

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 87 6 6 0 0 0 0 94 0 15
2017 OP-02 83 8 8 0 0 0 0 92 0 12

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 81 13 0 0 0 0 6 100 0 15
2017 OP-02 83 8 0 0 0 0 8 100 0 12

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 68 26 6 0 0 0 0 94 0 15
2017 OP-02 58 33 8 0 0 0 0 92 0 12

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 48 45 6 0 0 0 48 6 15
2017 OP-02 0 33 58 8 0 0 0 33 8 12

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 13 66 6 15 0 0 21 13 15
2017 OP-02 0 17 67 8 8 0 0 17 17 12
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 21 58 7 0 13 0 0 21 79 15
2017 OP-02 17 67 0 0 17 0 0 17 83 12

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 OP 8 12
2017 OP-02 10 10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 OP 25 12
2017 OP-02 20 10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 OP 0 12
2017 OP-02 0 10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 OP 26 12
2017 OP-02 20 10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 OP 0 12
2017 OP-02 0 10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 OP 66 12
2017 OP-02 80 10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 OP 26 41 16 16 0 0 12
2017 OP-02 20 50 20 10 0 0 10

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 25 16 8 16 0 34 38 38 12
2017 OP-02 0 30 20 0 20 0 30 43 29 10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 OP 0 16 16 25 16 0 26 22 56 12
2017 OP-02 0 20 20 20 20 0 20 25 50 10
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