2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - HP

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 33 49 8 5 5 0 0 82 10 39
2017 HP-04 37 40 10 7 7 0 0 77 13 30
2014 HP 36 44 9 4 7 0 0 80 11 45
2014 HP-04 36 51 7 7 0 0 0 87 7 31
2011 HP 38 49 5 5 3 0 0 87 8 39
2011 HP-04 31 50 8 8 4 0 0 81 12 26
2008 HP 31 31 16 6 16 0 0 63 22 32
2008 HP-04 38 38 14 0 10 0 0 76 10 21

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 21 54 13 8 5 0 0 74 13 39
2017 HP-04 23 50 10 10 7 0 0 73 17 30

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 58 32 5 3 3 0 0 89 5 38
2017 HP-04 63 23 7 3 3 0 0 87 7 30
2014 HP 60 33 4 2 0 0 0 93 2 45
2014 HP-04 65 32 0 3 0 0 0 97 3 31
2011 HP 69 23 5 3 0 0 0 92 3 39
2011 HP-04 62 27 8 4 0 0 0 88 4 26

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 39 53 5 0 3 0 0 92 3 38
2017 HP-04 40 50 7 0 3 0 0 90 3 30
2014 HP 44 36 2 11 7 0 0 80 18 45
2014 HP-04 48 39 3 7 3 0 0 87 10 31
2011 HP 46 41 8 3 3 0 0 87 5 39
2011 HP-04 38 42 12 4 4 0 0 81 8 26
2008 HP 34 38 6 9 13 0 0 72 22 32
2008 HP-04 38 48 5 5 5 0 0 86 10 21

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 23 36 18 18 5 0 0 59 23 39
2017 HP-04 23 37 17 17 7 0 0 60 23 30
2014 HP 18 26 27 13 16 0 0 44 29 45
2014 HP-04 20 29 29 10 13 0 0 48 23 31
2011 HP 21 49 13 10 5 3 0 71 16 39
2011 HP-04 23 46 12 12 4 4 0 72 16 26

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 38 15 15 5 0 0 64 21 39
2017 HP-04 23 43 13 13 7 0 0 67 20 30
2014 HP 18 31 27 11 13 0 0 49 24 45
2014 HP-04 23 29 32 6 10 0 0 51 16 31
2011 HP 15 54 13 10 5 0 3 71 16 39
2011 HP-04 19 50 15 8 4 0 4 72 12 26
2008 HP 22 38 6 9 25 0 0 59 34 32
2008 HP-04 29 43 0 5 24 0 0 71 29 21

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 28 26 23 15 5 3 0 55 21 39
2017 HP-04 27 23 23 17 7 3 0 52 24 30
2014 HP 22 27 24 11 11 4 0 52 23 45
2014 HP-04 23 36 22 10 3 7 0 63 14 31
2011 HP 31 28 10 15 10 5 0 62 27 39
2011 HP-04 38 23 8 15 8 8 0 67 25 26
2008 HP 13 41 16 3 22 6 0 57 27 32
2008 HP-04 14 57 5 5 19 0 0 71 24 21
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 33 41 8 5 13 0 0 74 18 39
2017 HP-04 43 33 7 3 13 0 0 77 17 30
2014 HP 29 26 25 9 11 0 0 55 20 45
2014 HP-04 26 28 26 3 16 0 0 55 20 31
2011 HP 28 44 3 13 13 0 0 72 26 39
2011 HP-04 38 38 4 12 8 0 0 77 19 26
2008 HP 38 25 6 9 19 0 3 65 29 32
2008 HP-04 43 24 10 10 10 0 5 70 20 21

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 41 28 10 8 13 0 0 69 21 39
2017 HP-04 47 23 13 3 13 0 0 70 17 30
2014 HP 20 33 22 13 11 0 0 53 25 45
2014 HP-04 16 41 23 7 13 0 0 58 20 31
2011 HP 33 36 3 15 13 0 0 69 28 39
2011 HP-04 46 31 0 15 8 0 0 77 23 26
2008 HP 38 31 3 16 9 0 3 71 26 32
2008 HP-04 43 29 5 14 5 0 5 75 20 21

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 46 23 10 5 15 0 0 69 21 39
2017 HP-04 43 27 10 0 20 0 0 70 20 30
2014 HP 29 33 9 11 16 2 0 63 27 45
2014 HP-04 33 31 10 10 16 0 0 64 26 31

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 23 18 28 18 10 3 0 42 29 39
2017 HP-04 20 20 27 17 13 3 0 41 31 30
2014 HP 4 18 40 18 13 4 2 24 33 45
2014 HP-04 7 23 39 10 13 6 3 32 25 31
2011 HP 5 41 21 21 3 8 3 51 26 39
2011 HP-04 8 46 19 15 4 4 4 58 21 26

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 15 31 13 28 10 3 0 47 39 39
2017 HP-04 10 37 13 23 13 3 0 48 38 30
2014 HP 4 18 38 11 27 2 0 23 39 45
2014 HP-04 7 23 39 3 26 2 0 30 30 31
2011 HP 18 31 18 18 8 5 3 53 28 39
2011 HP-04 23 23 19 15 12 4 4 50 29 26
2008 HP 16 38 13 3 28 3 0 55 32 32
2008 HP-04 24 33 19 5 19 0 0 57 24 21

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 13 21 26 23 15 3 0 34 39 39
2017 HP-04 10 20 30 20 17 3 0 31 38 30
2014 HP 2 13 29 29 22 2 2 16 53 45
2014 HP-04 3 20 29 22 23 2 0 23 46 31
2011 HP 10 23 28 13 13 8 5 38 29 39
2011 HP-04 12 23 31 12 15 0 8 38 29 26
2008 HP 3 25 25 16 28 0 3 29 45 32
2008 HP-04 0 29 33 10 29 0 0 29 38 21

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 10 21 31 23 15 0 0 31 38 39
2017 HP-04 7 23 33 17 20 0 0 30 37 30
2014 HP 4 27 25 18 25 2 0 32 43 45
2014 HP-04 7 29 26 10 26 2 0 37 37 31
2011 HP 15 18 23 21 5 15 3 41 31 39
2011 HP-04 15 23 19 23 8 8 4 43 35 26
2008 HP 3 41 16 16 19 3 3 47 37 32
2008 HP-04 0 52 14 14 19 0 0 52 33 21

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 13 31 21 15 18 3 0 45 34 39
2017 HP-04 10 37 20 13 17 3 0 48 31 30
2014 HP 4 25 22 20 25 4 0 30 46 45
2014 HP-04 7 20 29 23 20 2 0 27 43 31
2011 HP 18 28 18 18 13 3 3 49 32 39
2011 HP-04 23 23 19 15 12 4 4 50 29 26
2008 HP 9 41 16 16 16 3 0 52 32 32
2008 HP-04 10 43 19 14 10 5 0 55 25 21
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 28 38 15 10 8 0 0 67 18 39
2017 HP-04 30 37 17 7 10 0 0 67 17 30
2014 HP 13 35 20 13 16 2 0 50 30 45
2014 HP-04 10 45 20 13 10 3 0 56 23 31
2011 HP 15 38 28 8 10 0 0 54 18 39
2011 HP-04 15 35 31 12 8 0 0 50 19 26

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 51 8 8 8 0 0 77 15 39
2017 HP-04 30 43 7 10 10 0 0 73 20 30

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 15 26 28 13 13 3 3 43 27 39
2017 HP-04 17 23 27 13 13 3 3 43 29 30
2014 HP 7 26 20 20 25 2 0 34 46 45
2014 HP-04 10 29 22 20 20 0 0 38 39 31

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 31 46 8 3 13 0 0 77 15 39
2017 HP-04 33 43 7 0 17 0 0 77 17 30
2014 HP 25 31 27 9 9 0 0 56 18 45
2014 HP-04 23 32 29 7 10 0 0 55 16 31
2011 HP 23 38 18 13 5 0 3 63 18 39
2011 HP-04 31 35 19 12 0 0 4 68 12 26
2008 HP 41 28 6 9 13 0 3 71 23 32
2008 HP-04 48 24 10 10 5 0 5 75 15 21

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 28 38 13 8 13 0 0 67 21 39
2017 HP-04 27 40 17 7 10 0 0 67 17 30
2014 HP 20 34 13 22 11 0 0 54 33 45
2014 HP-04 19 36 12 19 13 0 0 55 32 31
2011 HP 28 36 5 18 8 3 3 68 27 39
2011 HP-04 38 27 8 12 8 4 4 71 21 26
2008 HP 22 47 6 16 9 0 0 69 25 32
2008 HP-04 24 48 10 10 10 0 0 71 19 21

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 15 31 15 18 10 10 0 51 31 39
2017 HP-04 13 27 13 23 10 13 0 46 38 30
2014 HP 18 27 18 15 18 4 0 47 35 45
2014 HP-04 20 19 20 16 20 6 0 41 38 31
2011 HP 18 33 13 15 13 5 3 56 31 39
2011 HP-04 27 27 15 12 12 4 4 58 25 26
2008 HP 28 25 19 13 16 0 0 53 28 32
2008 HP-04 33 24 10 14 19 0 0 57 33 21

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 15 36 0 26 23 0 0 51 49 39
2017 HP-04 17 30 0 30 23 0 0 47 53 30
2014 HP 11 38 16 13 22 0 0 49 36 45
2014 HP-04 10 42 20 13 16 0 0 51 29 31
2011 HP 18 46 18 8 8 0 3 66 16 39
2011 HP-04 12 50 19 8 8 0 4 64 16 26
2008 HP 13 41 19 13 16 0 0 53 28 32
2008 HP-04 14 48 14 10 14 0 0 62 24 21

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 51 46 3 0 0 0 0 97 0 39
2017 HP-04 57 40 3 0 0 0 0 97 0 30
2014 HP 40 49 9 2 0 0 0 89 2 45
2014 HP-04 42 48 10 0 0 0 0 90 0 31
2011 HP 51 38 5 3 3 0 0 90 5 39
2011 HP-04 46 38 8 4 4 0 0 85 8 26
2008 HP 41 50 3 0 6 0 0 91 6 32
2008 HP-04 43 52 5 0 0 0 0 95 0 21

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 62 38 0 0 0 0 0 100 0 39
2017 HP-04 67 33 0 0 0 0 0 100 0 30
2014 HP 60 35 4 0 0 0 0 96 0 45
2014 HP-04 62 35 3 0 0 0 0 97 0 31
2011 HP 62 33 3 3 0 0 0 95 3 39
2011 HP-04 62 31 4 4 0 0 0 92 4 26
2008 HP 34 56 6 0 3 0 0 91 3 32
2008 HP-04 24 67 5 0 5 0 0 90 5 21

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 18 31 15 15 15 5 0 51 32 39
2017 HP-04 13 37 13 17 13 7 0 54 32 30
2014 HP 11 26 20 18 20 2 2 39 40 45
2014 HP-04 13 29 26 13 16 3 0 43 30 31
2011 HP 13 36 21 8 13 3 8 54 23 39
2011 HP-04 15 27 27 8 12 4 8 48 22 26
2008 HP 9 22 31 22 16 0 0 31 38 32
2008 HP-04 10 29 33 14 14 0 0 38 29 21

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 15 31 26 13 13 0 3 47 26 39
2017 HP-04 20 30 23 10 17 0 0 50 27 30
2014 HP 7 26 22 13 22 4 4 36 39 45
2014 HP-04 7 32 22 10 20 7 3 43 33 31
2011 HP 18 41 10 18 5 3 5 64 25 39
2011 HP-04 19 38 12 15 4 4 8 65 22 26
2008 HP 13 38 19 6 22 0 3 52 29 32
2008 HP-04 19 38 19 10 14 0 0 57 24 21

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 39 16 13 5 0 0 66 18 38
2017 HP-04 23 40 17 13 7 0 0 63 20 30
2014 HP 17 42 16 9 16 0 0 60 25 45
2014 HP-04 19 42 16 7 16 0 0 61 23 31
2011 HP 18 50 11 11 8 0 3 70 19 38
2011 HP-04 24 40 16 16 4 0 0 64 20 25

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 45 16 8 5 0 0 71 13 38
2017 HP-04 20 47 17 10 7 0 0 67 17 30
2014 HP 29 33 11 18 9 0 0 62 27 45
2014 HP-04 25 36 10 19 10 0 0 61 29 31

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 21 45 21 5 8 0 0 66 13 38
2017 HP-04 23 40 20 7 10 0 0 63 17 30
2014 HP 13 35 22 16 13 0 0 49 29 45
2014 HP-04 13 45 16 16 10 0 0 58 26 31
2011 HP 26 41 23 5 5 0 0 67 10 39
2011 HP-04 35 27 31 4 4 0 0 62 8 26

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 18 41 21 13 8 0 0 59 21 39
2017 HP-04 13 43 23 10 10 0 0 57 20 30

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 44 15 3 13 0 0 69 15 39
2017 HP-04 27 40 13 3 17 0 0 67 20 30
2014 HP 26 42 13 2 16 0 0 69 18 45
2014 HP-04 25 42 19 3 10 0 0 68 13 31
2011 HP 31 38 21 5 3 0 3 71 8 39
2011 HP-04 31 35 23 8 4 0 0 65 12 26

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 51 23 5 0 21 0 0 74 21 39
2017 HP-04 53 23 3 0 20 0 0 77 20 30
2014 HP 49 31 7 4 7 0 2 82 11 45
2014 HP-04 52 29 7 6 7 0 0 81 13 31
2011 HP 69 23 0 3 0 0 5 97 3 39
2011 HP-04 69 23 0 4 0 0 4 96 4 26
2008 HP 50 25 16 3 6 0 0 75 9 32
2008 HP-04 57 24 14 5 0 0 0 81 5 21

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 41 31 13 8 3 3 3 76 11 39
2017 HP-04 47 27 10 7 3 3 3 79 11 30
2014 HP 51 25 13 2 9 0 0 75 11 45
2014 HP-04 58 26 10 0 7 0 0 84 7 31
2011 HP 51 36 8 5 0 0 0 87 5 39
2011 HP-04 54 35 4 8 0 0 0 88 8 26
2008 HP 31 28 28 3 9 0 0 59 13 32
2008 HP-04 48 29 19 0 5 0 0 76 5 21

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 31 18 23 3 0 5 21 66 3 39
2017 HP-04 33 13 23 3 0 7 20 64 5 30
2014 HP 17 27 22 7 9 0 18 54 19 45
2014 HP-04 25 20 29 10 7 0 10 50 18 31
2011 HP 23 41 18 8 10 0 0 64 18 39
2011 HP-04 27 38 23 8 4 0 0 65 12 26

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 HP 8 64 28 39
2017 HP-04 10 60 30 30
2014 HP 20 38 42 45
2014 HP-04 13 45 41 31
2011 HP 28 44 28 39
2011 HP-04 27 50 23 26

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 HP 55 0 0 27 9999 18 11
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 31 47 11 6 3 3 0 80 9 36
2017 HP-04 37 37 11 7 4 4 0 77 12 27
2014 HP 22 51 20 4 2 0 0 73 7 45
2014 HP-04 20 58 13 7 3 0 0 77 10 31
2011 HP 26 49 23 3 0 0 0 74 3 39
2011 HP-04 15 50 31 4 0 0 0 65 4 26
2008 HP 28 31 19 9 13 0 0 59 22 32
2008 HP-04 38 33 19 5 5 0 0 71 10 21

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 21 32 21 13 11 3 0 54 24 38
2017 HP-04 21 38 17 10 10 3 0 61 21 29
2014 HP 11 27 35 9 18 0 0 38 27 45
2014 HP-04 13 19 38 7 23 0 0 32 29 31
2011 HP 13 51 15 10 8 0 3 66 18 39
2011 HP-04 19 46 15 12 4 0 4 68 16 26

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 11 27 32 16 5 0 8 24 41 37
2017 HP-04 4 25 36 21 7 0 7 31 31 28
2014 HP 9 27 40 18 4 0 2 23 37 45
2014 HP-04 7 23 45 23 0 0 3 23 30 31
2011 HP 15 5 41 28 5 0 5 35 22 39
2011 HP-04 4 0 50 31 8 0 8 42 4 26
2008 HP 13 28 22 34 3 0 0 38 41 32
2008 HP-04 10 24 24 38 5 0 0 43 33 21

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 5 30 27 14 16 3 5 32 38 37
2017 HP-04 7 21 29 14 18 4 7 36 32 28
2014 HP 22 25 33 9 7 2 2 16 49 45
2014 HP-04 19 23 41 10 0 3 3 10 45 31
2011 HP 13 13 31 23 13 3 5 39 28 39
2011 HP-04 4 12 35 31 15 0 4 48 16 26
2008 HP 19 22 22 16 19 0 3 35 42 32
2008 HP-04 19 19 19 14 24 0 5 40 40 21

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 23 23 36 5 10 0 3 16 47 39
2017 HP-04 17 23 40 7 10 0 3 17 41 30
2014 HP 36 18 22 11 7 4 2 19 57 45
2014 HP-04 32 10 26 16 7 7 3 24 47 31
2011 HP 38 13 18 13 8 3 8 23 57 39
2011 HP-04 27 8 27 12 12 4 12 27 41 26
2008 HP 39 16 23 16 6 0 0 23 55 31
2008 HP-04 38 14 19 24 5 0 0 29 52 21

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 3 11 32 38 14 0 3 53 14 37
2017 HP-04 4 7 29 46 11 0 4 59 11 28
2014 HP 9 16 31 31 7 4 2 40 26 45
2014 HP-04 10 10 36 32 3 7 3 39 21 31
2011 HP 18 13 24 18 16 3 8 38 35 38
2011 HP-04 19 8 15 19 23 4 12 50 32 26
2008 HP 22 16 31 13 16 3 0 29 39 32
2008 HP-04 19 5 38 14 24 0 0 38 24 21

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 16 13 34 13 18 0 5 33 31 38
2017 HP-04 14 14 34 14 21 0 3 36 29 29
2014 HP 20 18 40 13 7 0 2 20 39 45
2014 HP-04 16 20 38 16 6 0 3 23 37 31
2011 HP 10 28 23 23 8 0 8 33 42 39
2011 HP-04 4 19 19 35 12 0 12 52 26 26
2008 HP 26 19 13 29 13 0 0 42 45 31
2008 HP-04 14 14 19 33 19 0 0 52 29 21

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 0 13 18 26 32 5 5 65 15 38
2017 HP-04 0 10 21 24 31 7 7 64 12 29
2014 HP 16 15 13 20 20 4 11 47 37 45
2014 HP-04 13 16 10 23 19 3 16 52 36 31
2011 HP 5 15 21 31 13 5 10 52 24 39
2011 HP-04 4 12 12 35 15 8 15 65 20 26
2008 HP 13 22 22 19 22 0 3 42 35 32
2008 HP-04 10 19 24 14 29 0 5 45 30 21

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 18 11 26 11 18 8 8 34 34 38
2017 HP-04 10 14 31 7 17 10 10 30 30 29
2014 HP 18 18 38 11 9 2 2 22 38 44
2014 HP-04 13 17 39 13 10 3 3 25 32 30

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 38 38 8 8 8 0 0 77 15 39
2017 HP-04 37 40 3 10 10 0 0 77 20 30
2014 HP 16 37 18 18 9 2 0 54 27 45
2014 HP-04 16 38 13 23 7 3 0 56 30 31

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 44 36 8 13 0 0 0 79 13 39
2017 HP-04 43 33 10 13 0 0 0 77 13 30
2014 HP 22 44 11 16 7 0 0 66 22 45
2014 HP-04 26 45 10 13 7 0 0 71 20 31

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 22 44 22 3 3 3 3 71 6 36
2017 HP-04 22 44 22 0 4 4 4 72 4 27
2014 HP 25 37 20 11 4 2 0 64 16 45
2014 HP-04 26 41 16 13 3 0 0 68 16 31

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 33 56 5 0 3 0 3 92 3 39
2017 HP-04 37 53 3 0 3 0 3 93 3 30
2014 HP 25 36 22 9 9 0 0 61 18 45
2014 HP-04 26 33 22 10 10 0 0 59 19 31
2011 HP 21 54 18 3 3 0 3 76 5 39
2011 HP-04 27 50 15 4 0 0 4 80 4 26

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 34 37 16 11 3 0 0 71 13 38
2017 HP-04 34 34 17 10 3 0 0 69 14 29
2014 HP 29 33 18 11 9 0 0 62 20 45
2014 HP-04 36 25 19 13 7 0 0 61 20 31
2011 HP 38 36 13 5 5 0 3 76 11 39
2011 HP-04 54 15 19 4 4 0 4 72 8 26
2008 HP 25 34 6 9 25 0 0 59 34 32
2008 HP-04 29 38 10 5 19 0 0 67 24 21

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 31 26 18 10 13 3 0 58 24 39
2017 HP-04 37 27 17 10 10 0 0 63 20 30
2014 HP 13 37 20 13 16 0 0 51 29 45
2014 HP-04 16 38 23 13 10 0 0 55 23 31

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 32 32 26 3 3 3 3 67 6 38
2017 HP-04 34 31 24 3 0 3 3 70 4 29
2014 HP 18 38 27 13 4 0 0 56 18 45
2014 HP-04 20 42 23 13 3 0 0 61 16 31
2011 HP 28 36 15 13 0 5 3 69 14 39
2011 HP-04 35 31 19 12 0 0 4 68 12 26

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 32 32 21 3 11 0 3 65 14 38
2017 HP-04 38 31 21 0 10 0 0 69 10 29
2014 HP 13 37 20 9 11 9 0 56 22 45
2014 HP-04 13 41 10 13 13 10 0 60 29 31
2011 HP 21 51 15 8 5 0 0 72 13 39
2011 HP-04 19 46 19 12 4 0 0 65 15 26
2008 HP 13 44 22 6 9 3 3 60 17 32
2008 HP-04 14 52 14 5 10 0 5 70 15 21

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 13 24 42 11 8 3 0 38 19 38
2017 HP-04 14 24 41 10 7 3 0 39 18 29
2014 HP 2 20 40 13 18 4 2 23 34 45
2014 HP-04 3 22 32 16 26 0 0 25 42 31
2011 HP 3 36 26 10 13 5 8 44 26 39
2011 HP-04 4 35 27 8 12 4 12 45 23 26

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 24 26 18 18 11 3 0 51 30 38
2017 HP-04 21 31 14 17 14 3 0 54 32 29
2014 HP 7 33 25 22 11 2 0 41 34 45
2014 HP-04 6 32 20 26 13 3 0 39 40 31
2011 HP 18 44 10 10 0 10 8 75 13 39
2011 HP-04 19 38 15 8 0 8 12 71 10 26

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 51 5 0 18 0 0 77 18 39
2017 HP-04 33 43 3 0 20 0 0 77 20 30
2014 HP 13 55 2 22 7 0 0 69 29 45
2014 HP-04 13 68 0 16 3 0 0 81 19 31
2011 HP 36 41 15 5 3 0 0 77 8 39
2011 HP-04 38 38 19 4 0 0 0 77 4 26
2008 HP 16 38 22 16 9 0 0 53 25 32
2008 HP-04 19 38 24 14 5 0 0 57 19 21

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 31 54 3 8 5 0 0 85 13 39
2017 HP-04 37 47 0 10 7 0 0 83 17 30
2014 HP 31 49 9 9 2 0 0 80 11 45
2014 HP-04 32 55 3 10 0 0 0 87 10 31
2011 HP 26 49 13 8 5 0 0 74 13 39
2011 HP-04 31 46 12 8 4 0 0 77 12 26

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 47 32 3 13 5 0 0 79 18 38
2017 HP-04 59 21 3 10 7 0 0 79 17 29
2014 HP 20 51 9 11 9 0 0 71 20 45
2014 HP-04 19 64 7 10 0 0 0 84 10 31

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 51 28 5 8 5 0 3 82 13 39
2017 HP-04 53 27 3 10 3 0 3 83 14 30
2014 HP 69 20 0 7 4 0 0 89 11 45
2014 HP-04 71 26 0 3 0 0 0 97 3 31
2011 HP 59 31 5 5 0 0 0 90 5 39
2011 HP-04 62 27 8 4 0 0 0 88 4 26
2008 HP 41 31 13 9 3 0 3 74 13 32
2008 HP-04 43 29 14 10 5 0 0 71 14 21

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 64 26 3 3 0 3 3 95 3 39
2017 HP-04 67 23 0 3 0 3 3 96 4 30
2014 HP 73 22 2 2 0 0 0 96 2 45
2014 HP-04 74 26 0 0 0 0 0 100 0 31
2011 HP 67 28 3 3 0 0 0 95 3 39
2011 HP-04 69 31 0 0 0 0 0 100 0 26
2008 HP 78 9 3 3 3 0 3 90 6 32
2008 HP-04 86 0 5 5 5 0 0 86 10 21

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 76 8 5 3 0 0 8 91 3 38
2017 HP-04 76 7 3 3 0 0 10 92 4 29
2014 HP 73 16 2 2 2 0 4 93 5 45
2014 HP-04 80 13 0 3 0 0 3 97 3 31
2011 HP 62 28 3 3 3 0 3 92 5 39
2011 HP-04 62 31 4 0 0 0 4 96 0 26
2008 HP 75 9 3 0 9 0 3 87 10 32
2008 HP-04 71 5 5 0 14 0 5 80 15 21

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 77 10 3 0 3 0 8 94 3 39
2017 HP-04 80 7 0 0 3 0 10 96 4 30
2014 HP 84 9 2 0 2 0 2 95 2 45
2014 HP-04 90 10 0 0 0 0 0 100 0 31
2011 HP 79 13 3 0 3 0 3 95 3 39
2011 HP-04 81 15 4 0 0 0 0 96 0 26
2008 HP 75 6 3 0 0 3 13 96 0 32
2008 HP-04 71 10 5 0 0 5 10 94 0 21

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 59 15 8 0 3 0 15 88 3 39
2017 HP-04 63 13 3 0 3 0 17 92 4 30
2014 HP 64 11 9 2 0 2 11 87 3 45
2014 HP-04 64 13 7 3 0 0 13 89 4 31

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 64 21 5 0 0 3 8 94 0 39
2017 HP-04 63 20 3 0 0 3 10 96 0 30
2014 HP 62 25 7 2 0 0 4 91 2 45
2014 HP-04 64 26 3 3 0 0 3 93 3 31
2011 HP 62 21 10 0 0 3 5 89 0 39
2011 HP-04 58 23 12 0 0 4 4 88 0 26
2008 HP 69 13 9 3 6 0 0 81 9 32
2008 HP-04 71 5 10 5 10 0 0 76 14 21

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 HP 18 82 39
2017 HP-04 20 80 30
2014 HP 29 71 45
2014 HP-04 25 75 31

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2014 HP 61 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 HP 55 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 HP 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 HP 0 13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 HP 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 HP 47 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 HP 55 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2014 HP 37 13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 HP 45 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2014 HP 45 13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 HP 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2014 HP 0 13

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2014 HP 61 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 HP 45 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 23 18 21 10 13 13 3 48 27 39
2017 HP-04 27 17 17 7 13 17 3 54 25 30
2014 HP 9 22 18 4 27 11 9 39 39 45
2014 HP-04 13 23 19 6 23 10 7 43 34 31

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 33 23 26 13 5 0 0 56 18 39
2017 HP-04 33 30 23 7 7 0 0 63 13 30
2014 HP 20 27 22 8 18 4 0 49 28 45
2014 HP-04 23 29 19 9 16 3 0 54 26 31
2011 HP 36 28 23 5 3 3 3 68 8 39
2011 HP-04 35 31 27 0 4 0 4 68 4 26

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 HP-04 0 100 29

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 21 29 8 0 13 3 56 9 38
2017 HP-04 31 24 17 7 0 17 3 70 9 29
2014 HP 11 27 26 4 4 17 9 52 12 45
2014 HP-04 13 29 26 7 7 9 10 52 16 31

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 31 41 18 5 3 3 0 74 8 39
2017 HP-04 33 43 13 3 3 3 0 79 7 30
2014 HP 18 29 26 9 4 13 0 54 15 45
2014 HP-04 20 23 32 10 7 9 0 47 18 31
2011 HP 26 46 23 0 0 5 0 76 0 39
2011 HP-04 35 42 23 0 0 0 0 77 0 26

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 HP 22 78 45
2014 HP-04 23 77 31

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 HP 70 30 10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 23 62 10 5 0 0 0 85 5 39
2017 HP-04 30 57 7 7 0 0 0 87 7 30
2014 HP 22 66 7 4 0 0 0 89 4 44
2014 HP-04 26 67 3 3 0 0 0 93 3 30
2011 HP 18 54 10 8 0 3 8 80 9 39
2011 HP-04 15 58 12 8 0 0 8 79 8 26
2008 HP 16 56 22 6 0 0 0 72 6 32
2008 HP-04 24 48 24 5 0 0 0 71 5 21

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 18 34 32 11 5 0 0 53 16 38
2017 HP-04 21 34 28 10 7 0 0 55 17 29
2014 HP 2 28 21 20 11 13 5 36 39 44
2014 HP-04 3 30 27 20 10 3 7 37 33 30
2011 HP 8 38 21 10 5 5 13 56 19 39
2011 HP-04 8 46 12 8 8 4 15 67 19 26

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 36 38 18 0 0 8 0 81 0 39
2017 HP-04 40 37 13 0 0 10 0 85 0 30
2014 HP 32 32 18 5 9 5 0 66 14 44
2014 HP-04 33 37 17 7 7 0 0 70 13 30
2011 HP 28 33 23 3 3 3 8 69 6 39
2011 HP-04 38 27 27 0 0 0 8 71 0 26
2008 HP 31 38 25 6 0 0 0 69 6 32
2008 HP-04 33 43 24 0 0 0 0 76 0 21

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 21 38 31 5 3 3 0 61 8 39
2017 HP-04 27 30 30 7 3 3 0 59 10 30
2014 HP 11 24 27 16 13 9 0 39 32 45
2014 HP-04 16 22 33 13 13 3 0 39 27 31
2011 HP 28 36 13 5 5 5 8 74 12 39
2011 HP-04 38 15 19 8 8 4 8 61 17 26
2008 HP 28 31 13 16 9 3 0 61 26 32
2008 HP-04 33 29 19 14 5 0 0 62 19 21
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 49 31 8 8 3 0 3 82 11 39
2017 HP-04 47 33 10 3 3 0 3 83 7 30

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 46 26 13 5 5 3 3 76 11 39
2017 HP-04 43 27 10 7 7 3 3 75 14 30

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 18 44 21 0 8 10 0 69 9 39
2017 HP-04 17 47 17 0 10 10 0 70 11 30

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 18 36 23 15 5 3 0 55 21 39
2017 HP-04 20 37 23 10 7 3 0 59 17 30

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 10 10 23 26 31 0 0 21 56 39
2017 HP-04 10 13 20 27 30 0 0 23 57 30

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 33 26 31 5 5 0 0 59 10 39
2017 HP-04 30 23 37 7 3 0 0 53 10 30

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 47 29 16 3 5 0 0 76 8 38
2017 HP-04 41 31 21 3 3 0 0 72 7 29

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 26 23 21 13 18 0 0 49 31 39
2017 HP-04 20 27 20 17 17 0 0 47 33 30

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 55 29 8 5 0 0 3 86 5 38
2017 HP-04 52 28 10 7 0 0 3 82 7 29

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 44 28 21 5 3 0 0 72 8 39
2017 HP-04 43 27 20 7 3 0 0 70 10 30

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 46 31 15 3 5 0 0 77 8 39
2017 HP-04 47 30 17 3 3 0 0 77 7 30

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 38 36 15 3 3 5 0 78 5 39
2017 HP-04 43 37 10 0 3 7 0 86 4 30

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 44 33 18 3 3 0 0 77 5 39
2017 HP-04 40 40 13 3 3 0 0 80 7 30

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 44 33 13 8 3 0 0 77 10 39
2017 HP-04 37 43 13 3 3 0 0 80 7 30

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 49 33 15 3 0 0 0 82 3 39
2017 HP-04 50 30 17 3 0 0 0 80 3 30

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 62 21 10 3 3 0 3 84 5 39
2017 HP-04 60 23 13 0 3 0 0 83 3 30

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 49 36 8 5 0 0 3 87 5 39
2017 HP-04 53 33 10 3 0 0 0 87 3 30

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 41 44 8 5 3 0 0 85 8 39
2017 HP-04 43 43 7 3 3 0 0 87 7 30

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 69 21 3 0 0 0 8 97 0 39
2017 HP-04 73 20 3 0 0 0 3 97 0 30

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 69 21 0 5 0 0 5 95 5 39
2017 HP-04 73 17 0 7 0 0 3 93 7 30

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 64 18 13 3 3 0 0 82 5 39
2017 HP-04 67 17 10 3 3 0 0 83 7 30

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 56 41 3 0 0 0 0 97 0 39
2017 HP-04 60 37 3 0 0 0 0 97 0 30

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 10 38 46 5 0 0 0 49 5 39
2017 HP-04 10 40 47 3 0 0 0 50 3 30

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 3 10 36 36 13 0 3 50 13 39
2017 HP-04 0 10 37 43 7 0 3 52 10 30
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 8 13 24 26 26 3 0 8 92 38
2017 HP-04 10 14 24 28 21 3 0 11 89 29

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 HP 26 34
2017 HP-04 28 25

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 HP 41 34
2017 HP-04 40 25

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 HP 18 34
2017 HP-04 20 25

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 HP 76 34
2017 HP-04 76 25

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 HP 3 34
2017 HP-04 4 25

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 HP 41 34
2017 HP-04 40 25

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 HP 3 30 15 6 9 36 33
2017 HP-04 4 29 13 8 13 33 24

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 15 15 12 18 32 0 9 32 55 34
2017 HP-04 8 16 16 20 32 0 8 26 57 25

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 HP 6 3 12 26 47 6 0 9 78 34
2017 HP-04 4 4 16 24 44 8 0 9 74 25
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