2017 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 50 16 6 1 0 0 77 7 152
2017 Health care practitioners 30 47 9 9 6 0 0 76 14 773
2017 Federal regulators 33 23 0 10 34 0 0 56 44 17
2017 Compliance, inspection and enforcement 15 35 13 18 19 0 0 50 36 160
2017 Communications or public affairs 46 42 6 2 4 0 0 88 7 71
2017 Access to information and privacy 28 44 16 7 7 0 0 71 13 44
2017 Security 12 36 18 13 21 0 0 48 34 2041
2017 Science and technology 27 49 11 7 5 0 0 77 12 43
2017 Library services 40 33 21 0 5 0 0 74 5 18
2017 Legal services 26 38 24 7 5 0 0 64 12 40
2017 Administration and operations 32 47 9 7 5 0 0 79 11 1412
2017 Human resources 32 44 10 9 5 0 0 76 14 391
2017 Financial management 31 50 10 7 2 0 0 81 10 315
2017 Procurement 29 46 11 9 3 0 1 76 13 92
2017 Real property 36 49 9 3 4 0 0 85 6 75
2017 Materiel management 28 52 11 4 5 0 0 80 9 141
2017 Information management 28 49 10 8 5 0 0 77 13 143
2017 Information technology 27 48 13 7 5 0 0 75 12 258
2017 Internal audit 18 73 5 5 0 0 0 90 5 21
2017 Evaluation 42 39 11 7 2 0 0 81 9 104
2017 Data sciences 35 41 6 6 12 0 0 76 18 17
2017 Policy 41 42 7 4 5 0 0 84 9 78
2017 Project management 31 44 6 11 7 0 1 75 18 151
2017 Other services to the public 30 46 10 6 8 0 0 75 14 300
2017 None of the above 29 42 10 9 10 0 0 71 19 1706
2014 Client contact centre 29 40 17 8 6 0 0 69 14 220
2014 Health care practitioners 26 44 12 12 6 0 0 70 18 880
2014 Federal regulators 12 28 23 17 15 5 0 43 33 25
2014 Compliance, inspection and enforcement 23 42 13 9 14 0 0 65 23 257
2014 Communications or public affairs 38 47 2 8 5 0 0 85 13 76
2014 Access to information and privacy 25 49 11 7 6 0 2 76 13 44
2014 Security 14 39 19 13 14 0 0 54 27 3209
2014 Science and technology 29 48 23 0 0 0 0 77 0 45
2014 Library services 38 33 7 0 21 0 0 72 21 15
2014 Legal services 31 43 17 3 6 0 0 73 9 48
2014 Administration and operations 31 45 11 8 4 0 0 76 12 1805
2014 Human resources 29 47 10 9 4 0 0 76 14 562
2014 Financial management 28 49 11 7 5 0 0 77 11 337
2014 Procurement 30 49 13 4 5 0 0 79 8 83
2014 Real property 31 50 8 7 3 0 0 82 10 96
2014 Materiel management 32 41 13 11 3 0 0 74 14 190
2014 Information management 26 49 9 8 6 1 1 76 14 170
2014 Information technology 33 45 13 4 4 0 0 78 9 293
2014 Internal audit 32 37 24 3 3 0 0 69 7 29
2014 Evaluation 34 44 12 8 1 0 0 78 10 136
2014 Other services to the public 32 42 13 7 6 0 0 74 13 437
2014 None of the above 30 43 11 8 7 0 0 73 16 1782

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 35 21 18 5 1 0 56 23 152
2017 Health care practitioners 21 37 14 14 14 0 0 58 27 772
2017 Federal regulators 16 4 12 0 67 0 0 21 67 17
2017 Compliance, inspection and enforcement 11 19 17 17 35 0 0 31 53 160
2017 Communications or public affairs 38 39 4 15 4 0 0 77 19 71
2017 Access to information and privacy 14 34 35 4 11 0 0 49 16 43
2017 Security 7 20 18 19 36 0 0 27 55 2036
2017 Science and technology 20 44 12 17 7 0 0 64 24 42
2017 Library services 24 21 24 26 5 0 0 45 30 18
2017 Legal services 14 40 18 11 16 0 0 55 28 39
2017 Administration and operations 26 40 13 11 10 0 0 66 21 1409
2017 Human resources 28 39 12 16 6 0 0 67 21 391
2017 Financial management 28 40 13 13 6 0 0 68 19 315
2017 Procurement 21 36 19 14 10 0 0 57 24 92
2017 Real property 24 44 13 11 8 0 0 68 19 75
2017 Materiel management 29 37 14 8 12 0 0 66 20 141
2017 Information management 20 39 19 13 8 0 0 59 22 143
2017 Information technology 24 39 18 8 10 0 0 63 18 258
2017 Internal audit 37 40 14 5 5 0 0 76 10 21
2017 Evaluation 20 43 18 15 4 0 0 63 19 104
2017 Data sciences 35 53 0 6 6 0 0 88 12 17
2017 Policy 31 37 10 10 11 0 0 68 21 78
2017 Project management 23 39 10 16 10 0 1 63 27 150
2017 Other services to the public 21 31 17 13 18 0 0 53 31 299
2017 None of the above 17 31 16 15 21 1 0 48 37 1705

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 44 7 2 0 1 0 90 2 152
2017 Health care practitioners 50 37 9 2 2 0 0 87 4 773
2017 Federal regulators 47 24 14 4 10 0 0 71 14 17
2017 Compliance, inspection and enforcement 38 32 11 11 8 0 0 70 19 159
2017 Communications or public affairs 57 31 8 3 1 0 0 88 4 71
2017 Access to information and privacy 45 44 7 2 0 0 2 91 2 43
2017 Security 32 39 14 7 7 0 0 72 14 2031
2017 Science and technology 53 29 8 7 2 0 0 82 10 43
2017 Library services 75 10 11 5 0 0 0 85 5 18
2017 Legal services 54 39 2 5 0 0 0 93 5 40
2017 Administration and operations 54 35 7 3 1 0 0 89 4 1412
2017 Human resources 45 43 7 4 2 0 0 87 6 390
2017 Financial management 52 38 6 3 1 0 0 90 4 314
2017 Procurement 56 32 8 2 2 0 0 88 4 92
2017 Real property 47 48 4 0 1 0 0 95 1 74
2017 Materiel management 63 26 8 1 2 0 0 90 2 139
2017 Information management 50 35 12 1 1 0 0 85 3 142
2017 Information technology 48 38 8 2 3 0 0 86 5 258
2017 Internal audit 49 47 0 5 0 0 0 95 5 21
2017 Evaluation 46 44 9 1 0 0 0 90 1 103
2017 Data sciences 64 24 0 12 0 0 0 88 12 17
2017 Policy 54 31 10 4 1 0 0 85 5 78
2017 Project management 51 36 7 4 2 0 1 87 6 151
2017 Other services to the public 55 31 8 5 1 0 0 86 6 300
2017 None of the above 50 34 9 3 4 0 0 84 7 1698
2014 Client contact centre 51 33 12 2 2 0 0 84 4 220
2014 Health care practitioners 51 35 8 4 2 0 0 86 6 878
2014 Federal regulators 40 32 5 19 5 0 0 71 24 26
2014 Compliance, inspection and enforcement 51 32 11 2 4 1 0 83 6 257
2014 Communications or public affairs 69 25 4 1 1 0 0 94 2 76
2014 Access to information and privacy 68 23 6 3 0 0 0 92 3 44
2014 Security 42 36 13 4 5 0 0 78 9 3205
2014 Science and technology 55 40 6 0 0 0 0 94 0 45
2014 Library services 77 7 8 8 0 0 0 84 8 14
2014 Legal services 66 24 0 9 0 0 0 91 9 48
2014 Administration and operations 62 28 6 2 1 0 0 90 3 1801
2014 Human resources 62 27 7 3 1 0 0 89 4 562
2014 Financial management 58 32 6 2 1 0 0 90 4 337
2014 Procurement 66 30 2 1 1 0 0 95 3 83
2014 Real property 61 35 4 0 0 0 0 96 0 96
2014 Materiel management 67 24 7 2 1 0 0 91 3 188
2014 Information management 59 31 4 3 1 0 2 92 5 170
2014 Information technology 58 31 9 1 0 0 0 89 2 293
2014 Internal audit 59 31 10 0 0 0 0 90 0 29
2014 Evaluation 53 39 7 1 1 0 0 92 1 136
2014 Other services to the public 58 32 7 1 1 0 0 90 3 436
2014 None of the above 59 28 8 2 3 0 0 87 5 1779

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 41 18 4 1 1 0 78 5 151
2017 Health care practitioners 36 43 11 6 4 0 0 79 10 773
2017 Federal regulators 25 26 10 29 10 0 0 51 39 17
2017 Compliance, inspection and enforcement 18 46 18 9 10 0 0 64 18 159
2017 Communications or public affairs 49 39 5 4 3 0 0 88 7 71
2017 Access to information and privacy 31 51 11 2 4 0 0 82 7 43
2017 Security 21 42 18 9 9 0 0 64 18 2026
2017 Science and technology 39 52 0 9 0 0 0 91 9 43
2017 Library services 59 15 11 16 0 0 0 74 16 18
2017 Legal services 31 60 7 2 0 0 0 91 2 40
2017 Administration and operations 41 43 8 4 3 0 0 84 8 1408
2017 Human resources 38 39 11 9 3 0 0 77 12 387
2017 Financial management 41 40 11 5 3 0 0 81 8 314
2017 Procurement 41 43 10 4 2 0 0 83 6 91
2017 Real property 35 51 9 3 2 0 0 86 5 73
2017 Materiel management 44 41 7 3 5 0 0 85 8 138
2017 Information management 31 44 15 6 5 0 0 75 11 142
2017 Information technology 37 44 11 4 4 0 0 81 8 257
2017 Internal audit 42 44 10 0 5 0 0 86 5 21
2017 Evaluation 41 43 7 8 1 0 0 84 9 103
2017 Data sciences 52 36 0 6 6 0 0 88 12 17
2017 Policy 49 35 9 5 3 0 0 84 8 77
2017 Project management 36 44 8 7 4 0 1 81 12 151
2017 Other services to the public 39 42 9 5 4 0 0 82 10 300
2017 None of the above 35 42 12 5 5 0 0 77 11 1695
2014 Client contact centre 34 45 16 2 4 0 0 79 5 220
2014 Health care practitioners 33 44 12 7 3 0 0 77 10 878
2014 Federal regulators 23 41 12 21 0 3 0 66 22 26
2014 Compliance, inspection and enforcement 34 41 12 7 6 0 0 75 13 256
2014 Communications or public affairs 53 37 5 0 5 0 0 90 5 76
2014 Access to information and privacy 44 33 7 10 4 0 2 79 14 44
2014 Security 27 46 15 6 6 0 0 73 12 3199
2014 Science and technology 32 51 7 8 2 0 0 83 10 44
2014 Library services 64 7 14 7 7 0 0 72 14 15
2014 Legal services 42 45 9 0 3 0 0 87 3 48
2014 Administration and operations 43 40 9 5 3 0 0 83 8 1806
2014 Human resources 39 43 9 7 2 0 0 82 9 561
2014 Financial management 36 41 13 6 4 0 0 77 10 336
2014 Procurement 42 46 5 4 1 0 1 90 5 83
2014 Real property 42 44 7 3 3 1 0 86 7 95
2014 Materiel management 46 41 9 2 2 1 0 87 4 190
2014 Information management 38 42 10 5 4 0 1 81 9 170
2014 Information technology 38 44 12 4 1 0 0 82 5 293
2014 Internal audit 45 41 7 3 3 0 0 86 7 29
2014 Evaluation 38 44 13 5 1 0 0 82 5 136
2014 Other services to the public 42 40 10 4 3 1 0 82 8 437
2014 None of the above 42 38 12 5 4 0 0 79 9 1782

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 34 28 14 10 0 0 49 24 152
2017 Health care practitioners 21 30 22 14 13 1 0 51 27 771
2017 Federal regulators 13 4 14 30 39 0 0 17 69 17
2017 Compliance, inspection and enforcement 11 23 20 22 24 0 0 34 46 160
2017 Communications or public affairs 40 27 18 7 7 0 1 68 13 71
2017 Access to information and privacy 18 35 25 7 11 4 0 55 18 44
2017 Security 7 22 21 21 29 0 0 29 50 2039
2017 Science and technology 15 35 25 14 11 0 0 50 25 43
2017 Library services 24 21 29 10 5 0 11 50 17 18
2017 Legal services 18 40 14 6 18 5 0 61 25 40
2017 Administration and operations 24 33 18 14 10 1 0 58 24 1411
2017 Human resources 28 33 21 12 6 0 0 61 18 391
2017 Financial management 28 30 21 10 11 0 0 58 20 315
2017 Procurement 21 27 20 13 16 3 0 50 30 90
2017 Real property 23 35 15 15 12 0 0 58 27 74
2017 Materiel management 32 30 16 11 11 1 0 62 22 139
2017 Information management 21 38 19 13 9 0 1 59 21 143
2017 Information technology 18 38 19 14 10 0 0 57 24 257
2017 Internal audit 19 58 19 4 0 0 0 77 4 21
2017 Evaluation 15 34 28 14 8 1 0 49 22 104
2017 Data sciences 35 41 12 12 0 0 0 76 12 17
2017 Policy 35 34 12 10 9 0 0 70 19 78
2017 Project management 20 31 20 18 9 1 1 52 27 151
2017 Other services to the public 21 29 21 13 15 0 0 50 29 300
2017 None of the above 17 28 21 14 19 1 0 45 33 1699
2014 Client contact centre 13 33 28 19 6 0 0 46 26 221
2014 Health care practitioners 13 31 21 17 17 1 0 44 35 880
2014 Federal regulators 8 24 20 31 12 5 0 34 46 26
2014 Compliance, inspection and enforcement 15 34 16 18 17 0 0 49 35 258
2014 Communications or public affairs 35 46 8 5 5 0 1 82 10 76
2014 Access to information and privacy 25 35 17 9 14 0 0 60 23 44
2014 Security 11 31 22 19 17 1 0 42 36 3214
2014 Science and technology 25 42 22 6 4 0 0 68 10 45
2014 Library services 25 33 7 14 21 0 0 58 34 15
2014 Legal services 16 34 19 6 24 0 0 50 31 48
2014 Administration and operations 24 34 17 14 10 0 0 58 25 1803
2014 Human resources 24 35 20 14 7 0 0 59 21 563
2014 Financial management 21 32 15 19 11 1 0 54 31 337
2014 Procurement 18 46 18 8 7 3 0 66 15 83
2014 Real property 20 32 32 10 6 0 0 52 16 96
2014 Materiel management 28 33 19 12 8 0 0 61 20 190
2014 Information management 23 41 18 8 9 1 1 65 17 170
2014 Information technology 28 37 18 10 5 1 0 66 15 293
2014 Internal audit 31 45 11 10 3 0 0 76 14 29
2014 Evaluation 10 40 25 10 13 1 0 51 24 136
2014 Other services to the public 21 31 20 16 12 0 0 52 28 437
2014 None of the above 17 33 21 14 14 1 0 51 29 1784

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 38 24 14 9 0 0 53 22 152
2017 Health care practitioners 21 34 20 15 11 1 0 55 26 773
2017 Federal regulators 13 4 14 12 57 0 0 17 69 17
2017 Compliance, inspection and enforcement 10 25 24 21 20 0 0 35 41 160
2017 Communications or public affairs 40 34 15 4 4 2 1 76 8 71
2017 Access to information and privacy 23 34 25 7 11 0 0 57 18 44
2017 Security 7 25 21 22 25 0 0 32 47 2037
2017 Science and technology 17 49 15 12 6 0 0 66 18 43
2017 Library services 26 22 31 5 5 0 11 54 12 17
2017 Legal services 22 30 14 22 7 5 0 55 31 40
2017 Administration and operations 25 38 17 14 7 0 0 63 21 1410
2017 Human resources 29 37 19 10 5 0 0 66 15 389
2017 Financial management 29 37 14 10 9 0 0 66 19 314
2017 Procurement 23 32 21 13 11 1 0 55 23 91
2017 Real property 20 36 20 13 11 0 0 56 24 75
2017 Materiel management 29 36 17 6 12 0 0 66 17 138
2017 Information management 20 46 13 15 5 1 1 67 20 143
2017 Information technology 21 41 18 13 7 1 0 62 20 258
2017 Internal audit 23 54 18 5 0 0 0 77 5 21
2017 Evaluation 16 39 24 12 9 0 0 55 21 104
2017 Data sciences 29 59 0 6 6 0 0 88 12 17
2017 Policy 34 39 10 10 7 0 0 73 17 78
2017 Project management 20 37 18 15 9 0 1 58 24 151
2017 Other services to the public 20 31 21 14 13 0 0 51 27 300
2017 None of the above 18 31 19 15 15 0 0 50 31 1697
2014 Client contact centre 15 35 26 16 8 0 0 50 24 221
2014 Health care practitioners 13 33 20 19 14 1 0 46 33 880
2014 Federal regulators 8 21 22 39 9 0 0 29 48 26
2014 Compliance, inspection and enforcement 15 31 20 20 15 0 0 46 35 257
2014 Communications or public affairs 38 46 7 5 3 1 0 85 8 76
2014 Access to information and privacy 27 40 11 9 12 0 0 67 21 44
2014 Security 11 32 23 18 15 0 0 43 33 3212
2014 Science and technology 25 44 18 6 6 0 0 69 12 45
2014 Library services 39 14 21 6 21 0 0 53 27 15
2014 Legal services 18 37 22 12 11 0 0 55 23 48
2014 Administration and operations 25 35 17 14 9 0 0 60 23 1804
2014 Human resources 24 41 16 13 6 0 0 65 19 561
2014 Financial management 21 34 17 17 10 0 0 56 27 336
2014 Procurement 21 40 23 7 7 3 0 62 14 83
2014 Real property 17 41 24 15 4 0 0 57 19 96
2014 Materiel management 27 34 15 16 7 1 0 62 23 190
2014 Information management 24 42 17 9 6 1 1 68 15 170
2014 Information technology 29 39 17 10 4 0 0 68 15 293
2014 Internal audit 31 48 10 7 3 0 0 79 10 29
2014 Evaluation 12 39 24 18 7 0 0 51 25 135
2014 Other services to the public 21 33 17 17 11 1 0 55 28 436
2014 None of the above 16 35 21 15 13 0 0 51 28 1782

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 29 27 8 7 5 1 56 15 150
2017 Health care practitioners 21 25 21 15 13 5 0 48 30 773
2017 Federal regulators 17 0 18 3 62 0 0 17 65 17
2017 Compliance, inspection and enforcement 15 17 19 19 27 3 0 33 47 158
2017 Communications or public affairs 32 29 22 8 5 3 0 64 14 71
2017 Access to information and privacy 20 27 30 11 7 4 0 50 19 44
2017 Security 11 21 21 17 25 4 1 33 44 2037
2017 Science and technology 30 26 22 7 10 5 0 59 18 43
2017 Library services 40 5 16 19 10 5 6 50 32 18
2017 Legal services 18 31 24 17 10 0 0 49 27 40
2017 Administration and operations 28 27 19 12 10 4 1 58 23 1408
2017 Human resources 29 27 19 13 8 3 1 58 22 390
2017 Financial management 30 27 16 9 12 5 0 60 23 315
2017 Procurement 21 29 19 8 12 9 1 56 23 90
2017 Real property 21 32 19 14 13 0 0 53 28 75
2017 Materiel management 25 36 16 12 8 3 0 63 21 140
2017 Information management 18 31 20 16 9 4 1 52 27 143
2017 Information technology 25 24 25 15 8 4 0 50 24 258
2017 Internal audit 23 33 14 10 0 11 9 70 12 21
2017 Evaluation 23 27 22 10 6 10 2 57 19 104
2017 Data sciences 52 24 0 6 18 0 0 76 24 17
2017 Policy 32 23 20 10 11 4 0 57 22 78
2017 Project management 23 21 19 17 14 5 1 47 33 151
2017 Other services to the public 21 29 21 14 13 2 0 51 28 299
2017 None of the above 21 23 21 14 15 4 1 47 31 1701
2014 Client contact centre 23 24 22 15 11 5 0 49 28 221
2014 Health care practitioners 17 25 18 16 17 5 1 45 36 878
2014 Federal regulators 13 11 26 34 5 8 2 27 43 26
2014 Compliance, inspection and enforcement 15 25 23 13 21 2 1 41 36 258
2014 Communications or public affairs 42 32 10 9 4 4 0 77 13 76
2014 Access to information and privacy 30 17 27 3 19 4 0 49 23 44
2014 Security 14 24 23 16 17 5 1 41 35 3213
2014 Science and technology 29 24 31 9 2 4 0 56 11 45
2014 Library services 20 26 27 13 14 0 0 46 27 15
2014 Legal services 23 26 22 18 10 2 0 49 28 48
2014 Administration and operations 29 26 16 13 12 4 0 57 26 1806
2014 Human resources 23 29 19 15 10 4 1 54 26 563
2014 Financial management 24 22 18 14 17 5 0 49 33 336
2014 Procurement 26 35 18 13 4 4 0 63 18 83
2014 Real property 22 20 25 21 9 3 0 43 31 96
2014 Materiel management 27 23 21 13 13 1 1 52 27 190
2014 Information management 28 26 22 8 8 8 1 58 17 170
2014 Information technology 30 29 18 12 7 3 1 61 20 293
2014 Internal audit 38 52 3 3 3 0 0 90 7 29
2014 Evaluation 21 31 23 9 11 4 1 55 21 136
2014 Other services to the public 21 23 23 17 12 4 0 46 30 436
2014 None of the above 22 26 20 13 14 4 1 50 28 1785
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 37 19 10 5 1 0 65 15 152
2017 Health care practitioners 37 31 14 8 8 2 0 69 17 773
2017 Federal regulators 35 22 10 0 29 4 0 60 30 17
2017 Compliance, inspection and enforcement 29 39 16 7 9 0 0 68 16 160
2017 Communications or public affairs 61 17 8 8 2 1 2 80 11 71
2017 Access to information and privacy 40 31 23 2 2 2 0 72 4 44
2017 Security 20 32 20 12 14 2 1 53 27 2039
2017 Science and technology 38 41 9 9 2 0 0 79 12 43
2017 Library services 36 24 5 5 19 5 6 68 26 18
2017 Legal services 19 34 24 13 9 2 0 53 22 40
2017 Administration and operations 41 32 12 7 6 1 0 75 13 1412
2017 Human resources 42 36 10 7 3 2 0 80 10 390
2017 Financial management 49 30 9 6 5 1 0 80 11 315
2017 Procurement 36 31 11 10 9 1 1 69 20 92
2017 Real property 37 37 14 5 5 1 0 75 10 75
2017 Materiel management 46 29 10 8 6 0 0 76 14 141
2017 Information management 39 37 12 4 6 2 1 78 10 143
2017 Information technology 43 33 10 6 4 2 1 79 11 257
2017 Internal audit 51 23 21 5 0 0 0 74 5 21
2017 Evaluation 41 34 11 5 6 2 0 77 11 104
2017 Data sciences 52 42 0 0 6 0 0 94 6 17
2017 Policy 43 36 10 6 3 1 1 81 9 78
2017 Project management 44 23 15 9 8 1 1 68 17 151
2017 Other services to the public 36 31 12 13 6 1 0 68 20 300
2017 None of the above 31 31 16 10 10 1 1 64 21 1705
2014 Client contact centre 30 35 18 8 10 0 0 65 18 220
2014 Health care practitioners 32 31 15 12 8 1 0 65 20 878
2014 Federal regulators 9 40 29 14 5 3 0 50 20 26
2014 Compliance, inspection and enforcement 36 34 15 5 10 0 1 71 15 258
2014 Communications or public affairs 53 22 9 8 6 2 0 77 15 77
2014 Access to information and privacy 38 29 9 9 9 4 3 71 20 44
2014 Security 21 33 21 12 10 2 0 56 23 3211
2014 Science and technology 33 39 16 7 5 0 0 72 12 45
2014 Library services 26 34 14 13 13 0 0 60 26 15
2014 Legal services 28 31 24 11 6 0 0 59 17 48
2014 Administration and operations 42 31 11 8 6 2 0 74 14 1803
2014 Human resources 42 30 14 8 4 1 1 74 12 563
2014 Financial management 38 37 11 7 5 2 0 76 13 337
2014 Procurement 41 33 8 6 10 1 1 76 16 83
2014 Real property 38 31 15 9 6 0 0 69 15 96
2014 Materiel management 41 31 11 6 9 2 0 74 15 190
2014 Information management 41 30 12 7 5 2 2 74 13 169
2014 Information technology 48 27 16 4 2 2 1 78 6 293
2014 Internal audit 45 27 13 3 10 0 0 73 14 29
2014 Evaluation 42 33 15 6 2 1 0 76 8 136
2014 Other services to the public 36 32 16 10 5 1 0 68 15 437
2014 None of the above 32 33 14 10 9 2 0 67 19 1783

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 42 11 11 5 0 1 72 16 152
2017 Health care practitioners 37 35 11 9 6 0 0 73 15 774
2017 Federal regulators 35 36 0 10 19 0 0 71 29 17
2017 Compliance, inspection and enforcement 29 37 15 10 9 0 0 65 20 159
2017 Communications or public affairs 59 22 6 11 2 0 0 81 13 71
2017 Access to information and privacy 43 33 14 4 4 2 0 77 9 44
2017 Security 19 32 18 14 16 1 0 51 30 2040
2017 Science and technology 34 40 14 7 5 0 0 75 11 43
2017 Library services 41 20 10 0 19 5 6 68 21 18
2017 Legal services 26 28 22 13 11 0 0 54 24 40
2017 Administration and operations 41 34 10 8 6 0 0 75 15 1411
2017 Human resources 42 37 8 8 3 1 0 80 12 390
2017 Financial management 43 31 10 11 4 1 1 75 15 315
2017 Procurement 38 31 9 11 8 0 3 72 20 91
2017 Real property 34 35 12 12 5 0 1 70 18 75
2017 Materiel management 46 33 7 7 7 0 0 79 14 141
2017 Information management 44 30 11 7 9 0 1 74 15 142
2017 Information technology 46 30 9 8 6 1 0 77 14 257
2017 Internal audit 47 28 11 10 5 0 0 74 14 21
2017 Evaluation 40 35 12 8 4 0 0 75 12 103
2017 Data sciences 52 35 6 0 6 0 0 88 6 17
2017 Policy 40 35 13 7 5 0 0 75 12 78
2017 Project management 40 20 15 17 7 1 1 60 24 150
2017 Other services to the public 38 30 12 10 9 0 0 68 20 300
2017 None of the above 31 33 13 11 11 1 0 65 22 1701
2014 Client contact centre 27 41 12 10 9 0 0 69 19 220
2014 Health care practitioners 32 37 13 12 6 0 0 69 18 880
2014 Federal regulators 9 37 34 9 7 3 0 48 17 26
2014 Compliance, inspection and enforcement 34 39 12 8 7 0 0 73 15 258
2014 Communications or public affairs 45 40 2 7 6 0 0 85 13 77
2014 Access to information and privacy 40 33 9 5 7 4 3 78 13 44
2014 Security 20 34 19 14 11 1 0 55 26 3212
2014 Science and technology 32 37 13 17 0 0 0 70 17 45
2014 Library services 25 28 21 7 19 0 0 53 26 15
2014 Legal services 33 23 23 19 3 0 0 55 22 48
2014 Administration and operations 39 33 9 11 6 1 0 73 17 1806
2014 Human resources 40 32 12 10 6 0 0 73 16 563
2014 Financial management 36 37 9 9 8 1 0 74 17 337
2014 Procurement 38 34 10 7 10 0 1 73 17 83
2014 Real property 36 34 13 13 4 0 0 70 17 96
2014 Materiel management 42 33 10 5 8 1 0 76 14 189
2014 Information management 37 36 8 10 6 1 2 75 16 170
2014 Information technology 43 36 11 5 4 1 0 79 10 293
2014 Internal audit 42 34 14 7 3 0 0 76 10 29
2014 Evaluation 41 40 10 6 3 0 0 82 9 136
2014 Other services to the public 36 30 15 11 7 1 0 67 18 437
2014 None of the above 30 35 13 12 8 1 0 66 21 1781

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 34 18 7 7 0 0 68 14 151
2017 Health care practitioners 43 28 14 8 8 0 0 71 15 770
2017 Federal regulators 31 23 13 4 29 0 0 54 33 17
2017 Compliance, inspection and enforcement 29 35 20 6 9 0 0 64 15 160
2017 Communications or public affairs 54 25 9 8 2 0 2 80 11 71
2017 Access to information and privacy 46 29 18 2 4 0 0 75 7 43
2017 Security 22 30 20 11 16 1 0 53 27 2035
2017 Science and technology 38 24 28 5 5 0 0 63 9 43
2017 Library services 51 15 10 0 19 0 6 70 20 18
2017 Legal services 20 45 25 0 9 0 0 65 9 39
2017 Administration and operations 49 29 10 5 6 0 0 79 11 1410
2017 Human resources 50 30 8 8 4 0 0 80 12 391
2017 Financial management 53 27 8 8 4 0 0 79 12 314
2017 Procurement 40 32 11 8 7 0 1 74 15 92
2017 Real property 49 26 13 8 4 0 0 75 12 75
2017 Materiel management 49 26 12 8 5 0 0 75 13 140
2017 Information management 43 33 9 7 6 1 1 77 13 142
2017 Information technology 55 24 10 5 5 0 1 80 10 258
2017 Internal audit 60 21 10 5 5 0 0 81 10 21
2017 Evaluation 48 27 11 8 4 0 1 76 13 104
2017 Data sciences 64 12 6 12 6 0 0 76 18 17
2017 Policy 51 31 12 5 1 0 0 82 6 78
2017 Project management 43 26 16 9 5 0 1 70 14 151
2017 Other services to the public 43 29 9 10 9 0 1 72 19 297
2017 None of the above 36 29 14 8 12 0 0 66 20 1702
2014 Client contact centre 32 36 17 6 9 0 0 69 15 220
2014 Health care practitioners 35 32 15 9 8 0 0 68 18 878
2014 Federal regulators 24 23 34 7 12 0 0 47 19 26
2014 Compliance, inspection and enforcement 40 37 9 6 7 1 0 77 13 258
2014 Communications or public affairs 56 21 5 10 7 1 0 78 17 77
2014 Access to information and privacy 39 29 9 8 16 0 0 68 23 44
2014 Security 23 33 23 10 10 1 1 57 20 3209
2014 Science and technology 32 47 10 11 0 0 0 79 11 45
2014 Library services 25 34 15 7 19 0 0 59 26 15
2014 Legal services 30 29 26 11 5 0 0 59 16 48
2014 Administration and operations 48 28 10 8 5 0 0 77 13 1803
2014 Human resources 47 30 10 8 5 0 0 78 13 561
2014 Financial management 45 32 9 5 9 0 1 78 13 336
2014 Procurement 36 36 12 8 6 1 1 73 15 83
2014 Real property 35 39 11 8 7 0 0 74 15 96
2014 Materiel management 53 19 11 7 9 1 0 73 16 190
2014 Information management 49 30 9 5 5 1 2 81 10 169
2014 Information technology 54 28 12 4 2 1 0 82 6 293
2014 Internal audit 49 27 7 10 7 0 0 76 17 29
2014 Evaluation 50 33 9 3 4 1 0 84 8 136
2014 Other services to the public 40 30 14 9 7 1 0 70 16 437
2014 None of the above 37 32 13 8 8 1 0 71 17 1782

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 36 24 11 9 6 0 54 21 152
2017 Health care practitioners 20 32 18 10 12 7 0 56 25 771
2017 Federal regulators 13 21 14 4 47 0 0 34 52 17
2017 Compliance, inspection and enforcement 10 27 22 16 21 4 0 38 39 160
2017 Communications or public affairs 47 26 11 9 1 5 0 77 11 71
2017 Access to information and privacy 16 35 14 13 18 2 2 53 32 44
2017 Security 7 20 19 20 32 2 0 28 53 2042
2017 Science and technology 19 37 24 9 2 8 0 61 13 43
2017 Library services 29 39 10 11 5 0 6 73 17 18
2017 Legal services 21 30 15 15 11 8 0 55 28 40
2017 Administration and operations 24 33 15 13 11 3 0 59 25 1413
2017 Human resources 26 36 14 11 7 5 0 66 19 391
2017 Financial management 27 34 14 12 9 4 0 64 22 315
2017 Procurement 22 30 17 12 11 6 1 56 25 91
2017 Real property 18 33 23 9 12 4 0 53 23 74
2017 Materiel management 21 33 21 9 11 4 1 57 21 141
2017 Information management 18 35 20 11 6 7 2 58 19 142
2017 Information technology 21 30 19 13 8 9 0 56 23 258
2017 Internal audit 14 37 21 28 0 0 0 51 28 21
2017 Evaluation 11 30 29 8 9 12 0 47 20 104
2017 Data sciences 12 23 18 30 18 0 0 35 47 17
2017 Policy 25 39 8 12 11 4 0 67 24 78
2017 Project management 20 35 12 16 14 2 1 57 30 151
2017 Other services to the public 19 27 16 16 16 6 0 49 34 300
2017 None of the above 16 28 19 15 19 3 1 46 35 1703
2014 Client contact centre 15 32 23 16 11 3 0 48 28 220
2014 Health care practitioners 15 31 22 14 11 6 0 49 28 880
2014 Federal regulators 3 10 32 18 34 3 0 13 54 26
2014 Compliance, inspection and enforcement 14 31 16 19 17 3 1 47 37 257
2014 Communications or public affairs 39 36 13 8 1 2 0 77 9 77
2014 Access to information and privacy 17 36 8 14 14 10 0 60 31 44
2014 Security 9 25 20 20 23 3 0 36 44 3210
2014 Science and technology 20 41 17 14 6 0 3 62 20 45
2014 Library services 32 26 15 7 14 7 0 62 22 15
2014 Legal services 16 31 18 14 18 3 0 49 33 48
2014 Administration and operations 24 34 16 13 10 3 0 60 23 1804
2014 Human resources 22 34 17 14 7 5 0 60 23 562
2014 Financial management 21 40 13 15 7 4 0 63 23 337
2014 Procurement 18 33 21 17 4 7 0 55 22 83
2014 Real property 21 37 23 10 3 6 0 62 14 96
2014 Materiel management 24 33 17 13 7 4 1 61 21 190
2014 Information management 23 37 16 6 8 7 2 66 16 170
2014 Information technology 25 39 16 10 4 7 0 68 14 293
2014 Internal audit 35 34 7 7 10 7 0 74 18 29
2014 Evaluation 16 36 17 9 12 8 1 57 24 136
2014 Other services to the public 22 27 20 14 12 4 0 51 28 436
2014 None of the above 15 32 19 15 15 5 0 49 31 1780

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 28 29 15 10 3 0 44 26 152
2017 Health care practitioners 17 29 18 17 16 4 0 48 34 772
2017 Federal regulators 9 8 9 28 43 4 0 17 74 17
2017 Compliance, inspection and enforcement 6 29 16 15 32 2 0 36 48 160
2017 Communications or public affairs 40 35 10 10 5 1 0 76 15 71
2017 Access to information and privacy 18 27 16 14 20 5 0 47 36 43
2017 Security 6 18 17 21 37 1 0 24 58 2038
2017 Science and technology 11 15 44 20 5 6 0 27 26 43
2017 Library services 20 31 25 19 0 0 6 53 21 18
2017 Legal services 16 30 19 17 16 2 0 47 34 40
2017 Administration and operations 22 31 17 16 12 2 0 54 29 1414
2017 Human resources 24 39 18 11 7 1 0 64 19 391
2017 Financial management 27 33 17 12 10 1 0 61 22 315
2017 Procurement 21 28 14 22 12 2 1 50 35 91
2017 Real property 18 26 19 20 15 3 0 45 36 75
2017 Materiel management 21 31 19 18 9 2 1 53 28 141
2017 Information management 13 31 25 16 8 4 1 47 26 143
2017 Information technology 15 28 19 23 13 2 0 44 36 257
2017 Internal audit 27 40 23 10 0 0 0 67 10 21
2017 Evaluation 8 32 27 15 15 3 0 41 31 104
2017 Data sciences 12 23 12 24 29 0 0 35 53 17
2017 Policy 25 37 12 11 13 1 0 63 24 77
2017 Project management 19 32 16 16 16 1 1 52 32 150
2017 Other services to the public 18 27 14 19 20 2 0 46 40 300
2017 None of the above 14 26 17 19 22 1 1 41 42 1700
2014 Client contact centre 13 23 24 19 20 2 0 36 39 221
2014 Health care practitioners 11 26 23 19 18 3 0 38 38 880
2014 Federal regulators 0 24 20 17 39 0 0 24 56 26
2014 Compliance, inspection and enforcement 14 29 15 23 19 0 0 42 42 258
2014 Communications or public affairs 34 43 13 8 1 1 0 78 9 77
2014 Access to information and privacy 19 40 16 8 14 4 0 61 22 44
2014 Security 9 22 19 21 27 1 0 31 49 3210
2014 Science and technology 16 38 20 19 3 4 0 56 23 45
2014 Library services 25 33 15 13 14 0 0 58 27 15
2014 Legal services 13 24 28 8 26 2 0 38 34 48
2014 Administration and operations 22 33 17 17 11 1 0 55 28 1803
2014 Human resources 21 32 20 16 9 2 0 54 25 561
2014 Financial management 19 34 21 15 10 1 1 53 25 337
2014 Procurement 19 30 24 15 10 2 0 50 26 83
2014 Real property 14 34 31 14 7 1 0 48 21 96
2014 Materiel management 23 35 14 15 12 1 1 59 27 190
2014 Information management 20 35 20 10 12 2 2 57 22 170
2014 Information technology 20 38 19 13 8 2 0 59 22 293
2014 Internal audit 31 38 14 4 10 3 0 72 14 29
2014 Evaluation 12 28 25 14 15 5 0 43 31 136
2014 Other services to the public 19 27 22 17 14 1 0 47 31 437
2014 None of the above 14 27 20 18 18 2 0 42 37 1780

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 20 31 22 8 6 0 35 32 151
2017 Health care practitioners 13 26 19 20 16 6 0 42 38 768
2017 Federal regulators 9 8 8 19 53 4 0 17 74 17
2017 Compliance, inspection and enforcement 4 24 16 23 32 1 0 28 55 160
2017 Communications or public affairs 21 44 13 14 4 4 0 68 18 71
2017 Access to information and privacy 13 21 20 20 15 7 3 38 39 44
2017 Security 5 16 19 24 36 1 0 20 60 2038
2017 Science and technology 11 17 35 23 7 8 0 30 32 43
2017 Library services 10 35 25 24 0 0 6 48 26 18
2017 Legal services 16 35 13 11 21 4 0 53 34 40
2017 Administration and operations 16 32 18 19 12 3 0 49 32 1409
2017 Human resources 17 32 22 17 9 3 0 50 27 391
2017 Financial management 19 35 17 16 10 3 0 55 27 314
2017 Procurement 11 30 14 23 15 7 0 45 41 90
2017 Real property 16 18 21 21 17 7 0 37 41 75
2017 Materiel management 16 32 20 19 11 4 1 49 30 141
2017 Information management 12 30 29 15 6 6 1 45 23 143
2017 Information technology 9 26 25 18 17 6 0 37 37 258
2017 Internal audit 9 42 35 10 0 5 0 53 10 21
2017 Evaluation 7 20 39 17 17 0 0 27 34 103
2017 Data sciences 0 35 6 47 12 0 0 35 59 17
2017 Policy 18 34 15 17 12 4 0 53 31 78
2017 Project management 16 31 18 16 17 1 1 47 34 150
2017 Other services to the public 14 23 20 20 21 3 0 37 42 300
2017 None of the above 11 23 20 21 22 2 1 35 45 1701
2014 Client contact centre 12 17 21 27 19 3 0 30 48 221
2014 Health care practitioners 8 21 21 26 19 4 0 31 48 880
2014 Federal regulators 0 27 15 19 34 5 0 28 56 26
2014 Compliance, inspection and enforcement 9 26 19 23 22 1 0 35 46 258
2014 Communications or public affairs 21 47 16 13 2 1 0 69 15 76
2014 Access to information and privacy 16 42 12 9 16 4 0 60 27 44
2014 Security 5 20 21 24 28 2 0 26 53 3211
2014 Science and technology 11 30 23 22 8 5 0 43 32 45
2014 Library services 7 39 14 14 21 7 0 48 37 15
2014 Legal services 12 26 26 13 22 2 0 38 36 48
2014 Administration and operations 16 31 18 20 13 2 0 48 33 1804
2014 Human resources 13 30 19 21 13 4 0 44 35 560
2014 Financial management 14 29 21 23 11 2 1 43 35 336
2014 Procurement 11 30 24 21 11 2 0 42 33 83
2014 Real property 10 27 22 30 9 2 0 38 40 95
2014 Materiel management 16 32 17 20 13 1 1 49 33 190
2014 Information management 14 33 19 16 11 6 2 51 29 170
2014 Information technology 14 34 24 15 9 3 0 49 26 293
2014 Internal audit 18 37 14 17 7 7 0 59 26 29
2014 Evaluation 7 23 24 26 18 3 0 30 45 136
2014 Other services to the public 15 25 23 20 16 2 0 40 36 436
2014 None of the above 10 25 20 21 20 3 0 36 43 1781

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 20 25 21 14 8 0 36 37 152
2017 Health care practitioners 15 24 17 17 20 7 0 42 39 773
2017 Federal regulators 4 8 8 24 47 9 0 13 79 17
2017 Compliance, inspection and enforcement 6 17 15 16 45 2 0 23 62 160
2017 Communications or public affairs 26 42 9 13 4 6 0 72 18 70
2017 Access to information and privacy 13 26 19 11 20 11 0 44 35 44
2017 Security 5 12 16 18 46 3 0 17 67 2039
2017 Science and technology 13 13 33 21 7 14 0 30 32 42
2017 Library services 10 31 29 16 10 0 6 43 27 18
2017 Legal services 11 27 24 4 27 6 0 41 33 40
2017 Administration and operations 18 26 17 18 17 4 0 46 37 1410
2017 Human resources 20 31 19 15 11 4 0 53 27 391
2017 Financial management 19 31 18 12 14 5 0 53 28 315
2017 Procurement 13 27 19 18 17 6 0 43 37 91
2017 Real property 16 21 21 20 19 4 0 39 39 75
2017 Materiel management 18 24 20 16 17 4 1 44 34 141
2017 Information management 14 24 22 17 12 10 1 42 32 143
2017 Information technology 13 26 19 17 17 7 0 43 36 258
2017 Internal audit 18 30 28 19 0 5 0 51 20 21
2017 Evaluation 6 20 29 19 22 5 0 27 43 104
2017 Data sciences 0 35 18 18 30 0 0 35 48 17
2017 Policy 25 20 16 20 12 7 0 48 34 78
2017 Project management 16 25 19 14 23 3 1 42 38 151
2017 Other services to the public 14 17 21 16 28 5 0 32 46 299
2017 None of the above 11 18 18 19 29 5 0 31 50 1703
2014 Client contact centre 12 16 23 22 23 5 0 29 47 221
2014 Health care practitioners 9 18 20 21 25 6 0 30 49 877
2014 Federal regulators 0 12 20 27 32 10 0 14 65 26
2014 Compliance, inspection and enforcement 8 18 16 23 32 3 0 27 56 258
2014 Communications or public affairs 25 33 22 11 4 5 0 61 16 76
2014 Access to information and privacy 18 34 17 11 14 6 0 55 27 44
2014 Security 6 14 18 19 38 5 0 21 60 3208
2014 Science and technology 12 23 31 20 6 7 0 38 29 45
2014 Library services 19 26 20 7 21 7 0 48 30 15
2014 Legal services 10 22 23 13 27 5 0 34 42 48
2014 Administration and operations 17 26 18 17 18 4 0 45 37 1802
2014 Human resources 17 24 19 19 15 5 0 44 36 562
2014 Financial management 11 27 18 20 17 7 0 41 40 336
2014 Procurement 15 27 19 18 15 6 0 45 35 83
2014 Real property 11 25 25 20 11 8 0 39 33 96
2014 Materiel management 18 24 18 14 18 6 1 46 35 190
2014 Information management 16 28 21 10 14 8 2 49 27 170
2014 Information technology 18 28 21 16 12 5 0 48 29 293
2014 Internal audit 21 38 14 7 13 7 0 63 22 29
2014 Evaluation 9 15 24 26 19 7 0 26 49 136
2014 Other services to the public 15 17 22 17 24 5 0 33 44 437
2014 None of the above 10 20 19 20 25 5 0 32 48 1781

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 24 33 19 11 1 0 36 30 152
2017 Health care practitioners 14 29 19 19 16 4 0 44 36 770
2017 Federal regulators 17 16 0 4 63 0 0 33 67 17
2017 Compliance, inspection and enforcement 5 22 15 23 33 1 0 27 57 160
2017 Communications or public affairs 26 36 16 15 4 3 0 64 20 71
2017 Access to information and privacy 13 25 24 16 20 2 0 40 36 44
2017 Security 4 15 16 22 42 1 0 19 65 2039
2017 Science and technology 14 19 38 13 7 9 0 36 22 43
2017 Library services 15 39 30 5 5 0 6 57 11 18
2017 Legal services 17 22 15 18 26 2 0 40 45 40
2017 Administration and operations 15 34 15 18 16 2 0 50 35 1411
2017 Human resources 18 32 18 21 10 1 0 51 31 388
2017 Financial management 16 34 18 15 15 1 0 51 31 314
2017 Procurement 11 40 16 21 9 3 0 52 31 91
2017 Real property 12 29 22 22 12 4 0 42 35 75
2017 Materiel management 14 32 15 21 16 1 1 47 37 141
2017 Information management 12 36 15 17 13 6 1 52 31 143
2017 Information technology 11 30 17 20 18 4 0 42 39 258
2017 Internal audit 22 49 15 15 0 0 0 70 15 20
2017 Evaluation 7 35 26 15 15 1 0 43 31 104
2017 Data sciences 0 23 18 36 24 0 0 23 59 17
2017 Policy 21 29 16 20 13 1 0 51 33 78
2017 Project management 15 28 17 19 19 1 1 44 38 150
2017 Other services to the public 13 24 18 22 21 2 0 38 44 300
2017 None of the above 10 23 16 21 28 2 0 34 50 1701
2014 Client contact centre 8 30 18 19 22 2 0 39 43 221
2014 Health care practitioners 8 27 20 21 21 2 0 36 43 880
2014 Federal regulators 0 2 22 38 34 3 0 2 75 26
2014 Compliance, inspection and enforcement 10 27 12 28 23 0 0 36 52 258
2014 Communications or public affairs 19 45 13 15 5 2 0 65 21 76
2014 Access to information and privacy 16 45 18 13 8 0 0 61 21 44
2014 Security 6 19 18 24 32 1 0 25 56 3211
2014 Science and technology 14 30 25 23 7 0 0 44 30 45
2014 Library services 0 39 28 6 20 7 0 42 28 15
2014 Legal services 10 21 26 16 25 2 0 32 42 48
2014 Administration and operations 15 32 17 19 16 1 0 48 35 1801
2014 Human resources 12 31 19 22 15 2 0 44 37 562
2014 Financial management 11 35 18 19 16 1 0 47 35 336
2014 Procurement 14 30 23 14 15 3 0 46 29 83
2014 Real property 10 42 18 18 13 0 0 52 30 95
2014 Materiel management 15 31 14 20 18 2 1 47 38 190
2014 Information management 17 29 17 20 12 3 2 49 34 170
2014 Information technology 13 39 20 14 11 3 0 53 26 293
2014 Internal audit 21 45 10 17 7 0 0 66 23 29
2014 Evaluation 8 33 23 20 15 1 0 41 36 136
2014 Other services to the public 14 23 18 23 20 3 0 38 44 437
2014 None of the above 9 24 19 23 23 2 0 34 47 1781
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 37 25 16 7 0 0 52 23 152
2017 Health care practitioners 18 36 17 16 14 0 0 54 29 774
2017 Federal regulators 8 30 0 4 58 0 0 38 62 17
2017 Compliance, inspection and enforcement 8 24 13 22 32 0 0 32 54 160
2017 Communications or public affairs 30 43 8 18 1 0 0 73 19 71
2017 Access to information and privacy 19 36 24 7 11 0 3 57 18 44
2017 Security 6 18 17 23 37 0 0 24 59 2036
2017 Science and technology 17 40 21 14 8 0 0 57 22 43
2017 Library services 24 11 20 21 24 0 0 35 44 18
2017 Legal services 14 35 15 23 13 0 0 49 36 40
2017 Administration and operations 25 38 15 12 10 0 0 63 22 1410
2017 Human resources 24 38 16 13 8 0 0 62 22 390
2017 Financial management 26 36 15 14 8 0 0 63 22 315
2017 Procurement 18 31 25 14 11 0 1 50 25 92
2017 Real property 20 47 14 8 10 1 0 67 18 75
2017 Materiel management 24 44 12 10 10 0 1 68 20 141
2017 Information management 17 39 20 12 11 0 1 56 24 142
2017 Information technology 18 37 20 15 9 0 0 55 24 257
2017 Internal audit 33 46 11 5 5 0 0 79 10 21
2017 Evaluation 17 44 19 14 6 0 0 61 20 104
2017 Data sciences 35 47 0 6 12 0 0 82 18 17
2017 Policy 29 36 10 15 10 0 0 65 25 78
2017 Project management 22 40 13 15 9 1 1 63 24 151
2017 Other services to the public 18 34 16 15 17 0 1 52 33 300
2017 None of the above 16 30 17 17 21 0 0 46 38 1705
2014 Client contact centre 15 29 22 19 16 0 0 43 35 220
2014 Health care practitioners 13 34 17 19 16 0 0 47 36 879
2014 Federal regulators 0 30 15 27 28 0 0 30 56 26
2014 Compliance, inspection and enforcement 11 32 17 16 24 0 0 43 40 258
2014 Communications or public affairs 29 48 9 10 4 0 0 77 14 76
2014 Access to information and privacy 17 40 11 25 7 0 0 57 32 44
2014 Security 7 24 20 23 26 0 0 30 50 3207
2014 Science and technology 16 41 30 7 6 0 0 57 13 45
2014 Library services 13 32 14 7 34 0 0 45 41 15
2014 Legal services 10 28 28 17 16 0 0 38 33 48
2014 Administration and operations 25 36 14 13 11 0 0 61 24 1803
2014 Human resources 22 36 15 16 10 0 0 58 26 562
2014 Financial management 21 35 21 9 14 0 0 56 24 337
2014 Procurement 19 37 21 10 13 0 0 55 23 83
2014 Real property 17 35 23 20 5 0 0 52 25 96
2014 Materiel management 21 35 14 17 13 1 0 56 30 190
2014 Information management 26 37 13 11 11 0 1 64 22 170
2014 Information technology 22 39 24 10 6 0 0 60 16 293
2014 Internal audit 32 34 17 14 3 0 0 65 17 29
2014 Evaluation 15 34 19 20 11 0 1 50 31 136
2014 Other services to the public 17 29 16 22 15 0 0 46 37 436
2014 None of the above 15 32 17 19 16 0 0 48 35 1782

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 45 20 12 1 0 0 67 13 152
2017 Health care practitioners 28 43 13 11 6 0 0 71 16 772
2017 Federal regulators 17 30 14 20 19 0 0 47 39 17
2017 Compliance, inspection and enforcement 13 45 19 15 9 0 0 58 23 160
2017 Communications or public affairs 36 40 10 11 3 0 0 76 14 71
2017 Access to information and privacy 21 46 13 15 4 0 0 67 20 44
2017 Security 12 37 20 18 14 0 0 48 32 2039
2017 Science and technology 30 39 11 11 9 0 0 69 20 43
2017 Library services 26 39 6 29 0 0 0 65 29 18
2017 Legal services 24 52 18 4 2 0 0 76 6 39
2017 Administration and operations 30 45 11 10 4 0 0 75 14 1411
2017 Human resources 32 40 14 9 5 0 0 72 15 391
2017 Financial management 31 42 12 12 3 0 0 73 15 315
2017 Procurement 27 46 9 8 8 0 1 74 16 92
2017 Real property 30 29 21 14 7 0 0 59 21 75
2017 Materiel management 29 45 17 4 5 0 0 74 9 140
2017 Information management 29 43 14 10 3 0 1 73 13 142
2017 Information technology 19 43 18 12 8 0 0 62 20 258
2017 Internal audit 51 23 11 14 0 0 0 74 14 21
2017 Evaluation 27 49 9 9 5 0 0 76 15 104
2017 Data sciences 6 59 6 18 12 0 0 65 30 17
2017 Policy 37 41 11 9 2 0 0 78 11 78
2017 Project management 26 36 15 16 7 0 1 62 23 150
2017 Other services to the public 29 43 13 10 6 0 0 71 16 300
2017 None of the above 23 42 13 12 9 0 0 65 22 1703

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 24 20 28 11 11 1 33 44 152
2017 Health care practitioners 7 21 17 22 22 10 1 32 49 771
2017 Federal regulators 9 8 23 14 32 8 4 20 53 17
2017 Compliance, inspection and enforcement 3 18 15 21 35 8 1 23 61 160
2017 Communications or public affairs 20 17 9 23 11 18 1 47 42 71
2017 Access to information and privacy 7 10 28 16 23 14 2 20 46 43
2017 Security 3 10 16 24 44 3 0 13 71 2035
2017 Science and technology 11 15 20 19 17 15 2 32 44 43
2017 Library services 10 21 15 16 19 15 6 38 43 18
2017 Legal services 8 14 27 25 18 8 0 24 47 40
2017 Administration and operations 8 25 16 21 17 11 1 38 43 1409
2017 Human resources 12 23 19 19 10 15 2 43 35 391
2017 Financial management 9 22 20 19 14 13 4 36 40 315
2017 Procurement 15 19 18 19 17 8 4 38 41 92
2017 Real property 8 23 26 20 16 3 4 33 39 75
2017 Materiel management 11 22 21 24 17 4 1 34 44 140
2017 Information management 9 25 15 25 13 11 3 38 44 143
2017 Information technology 13 25 18 16 15 12 1 44 36 257
2017 Internal audit 9 21 23 14 14 18 0 37 34 21
2017 Evaluation 10 25 20 22 12 11 0 39 38 104
2017 Data sciences 18 18 6 17 36 6 0 37 56 17
2017 Policy 11 27 10 22 16 10 2 44 44 78
2017 Project management 9 15 18 22 22 11 2 29 51 151
2017 Other services to the public 7 20 11 27 26 8 1 29 58 300
2017 None of the above 6 17 19 23 27 7 1 25 55 1700
2014 Client contact centre 8 19 23 23 17 6 4 30 45 220
2014 Health care practitioners 6 19 17 26 24 8 0 27 54 880
2014 Federal regulators 0 23 22 17 39 0 0 23 55 26
2014 Compliance, inspection and enforcement 8 15 16 28 27 6 2 24 59 258
2014 Communications or public affairs 9 31 17 19 9 14 1 48 33 77
2014 Access to information and privacy 4 18 6 23 32 13 4 26 66 44
2014 Security 4 13 18 28 32 4 1 18 63 3211
2014 Science and technology 9 16 31 19 14 11 0 28 37 45
2014 Library services 0 13 7 40 13 20 7 17 73 15
2014 Legal services 5 15 28 31 18 3 0 20 50 48
2014 Administration and operations 9 24 16 24 18 7 1 36 46 1804
2014 Human resources 11 28 15 21 14 10 2 43 40 562
2014 Financial management 8 28 16 23 18 6 1 39 44 337
2014 Procurement 8 25 25 15 18 8 2 36 36 83
2014 Real property 8 35 20 15 13 6 2 47 31 96
2014 Materiel management 13 24 23 14 20 4 2 39 36 190
2014 Information management 18 19 18 14 16 14 3 44 35 170
2014 Information technology 13 22 24 16 10 13 2 42 30 293
2014 Internal audit 18 17 10 27 10 11 7 42 46 29
2014 Evaluation 6 23 19 22 18 11 1 32 46 136
2014 Other services to the public 10 16 19 22 24 7 1 29 50 437
2014 None of the above 7 18 18 25 23 7 1 28 53 1782

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 47 17 10 5 0 0 68 15 152
2017 Health care practitioners 33 35 14 11 6 0 0 68 18 774
2017 Federal regulators 26 35 0 19 20 0 0 61 39 17
2017 Compliance, inspection and enforcement 15 45 17 9 14 0 0 60 23 160
2017 Communications or public affairs 49 26 8 11 4 0 2 77 15 71
2017 Access to information and privacy 37 37 14 7 2 0 3 76 9 43
2017 Security 16 30 17 17 18 1 0 47 36 2040
2017 Science and technology 33 36 14 12 2 2 0 71 14 43
2017 Library services 31 25 24 10 5 0 6 59 16 18
2017 Legal services 22 31 26 13 9 0 0 52 22 40
2017 Administration and operations 38 37 11 7 7 0 0 75 14 1412
2017 Human resources 39 33 9 12 7 0 0 72 19 391
2017 Financial management 36 34 15 9 6 0 0 71 15 314
2017 Procurement 28 30 19 12 7 0 3 60 20 92
2017 Real property 32 37 13 10 8 0 0 69 18 75
2017 Materiel management 37 42 10 5 5 0 0 80 10 140
2017 Information management 32 40 12 7 6 1 1 74 14 143
2017 Information technology 37 36 11 9 6 0 1 74 15 258
2017 Internal audit 37 44 10 5 5 0 0 81 10 21
2017 Evaluation 33 40 13 10 4 0 0 72 14 104
2017 Data sciences 41 35 6 6 12 0 0 76 18 17
2017 Policy 46 40 2 10 3 0 0 85 12 78
2017 Project management 34 32 13 13 7 0 1 67 20 151
2017 Other services to the public 33 36 10 13 8 0 0 69 21 300
2017 None of the above 27 35 15 11 11 0 0 63 22 1704
2014 Client contact centre 25 35 18 12 10 0 1 60 22 220
2014 Health care practitioners 26 39 15 12 7 0 1 66 20 878
2014 Federal regulators 10 27 15 36 12 0 0 37 48 26
2014 Compliance, inspection and enforcement 26 42 13 11 8 0 1 69 19 258
2014 Communications or public affairs 39 45 4 5 8 0 0 83 13 77
2014 Access to information and privacy 39 37 6 4 8 4 3 81 13 44
2014 Security 17 33 20 15 13 1 0 51 28 3210
2014 Science and technology 27 35 26 3 9 0 0 62 12 44
2014 Library services 19 47 15 7 13 0 0 66 19 15
2014 Legal services 21 40 22 8 9 0 0 61 17 48
2014 Administration and operations 37 35 11 9 6 0 0 73 16 1806
2014 Human resources 37 34 9 12 7 0 0 72 19 563
2014 Financial management 31 37 14 8 9 0 1 69 17 337
2014 Procurement 35 37 13 4 8 0 1 74 13 83
2014 Real property 39 23 23 8 7 0 0 62 15 96
2014 Materiel management 37 36 9 8 8 1 1 74 17 190
2014 Information management 33 40 9 8 5 1 4 77 13 170
2014 Information technology 37 37 17 6 3 0 0 74 9 293
2014 Internal audit 52 28 14 3 3 0 0 79 7 29
2014 Evaluation 40 39 11 6 4 0 0 78 10 136
2014 Other services to the public 33 34 16 10 6 0 0 68 16 437
2014 None of the above 28 36 15 11 9 1 0 66 19 1782

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 30 25 5 5 8 0 62 11 22
2017 Health care practitioners 27 36 16 16 3 0 3 65 19 125
2017 Compliance, inspection and enforcement 13 41 6 17 15 0 7 59 35 24
2017 Communications or public affairs 6 36 28 11 0 5 15 52 14 19
2017 Security 11 39 20 17 12 0 0 51 29 334
2017 Science and technology 12 18 24 27 0 0 19 37 33 11
2017 Administration and operations 24 44 10 12 8 1 1 69 21 387
2017 Human resources 28 48 8 8 4 0 4 79 13 90
2017 Financial management 26 33 22 9 3 1 7 64 12 108
2017 Procurement 6 24 35 22 6 0 6 32 30 17
2017 Real property 23 36 14 14 12 0 0 60 26 33
2017 Materiel management 25 25 40 7 3 0 0 50 10 32
2017 Information management 26 40 20 0 4 0 11 74 4 27
2017 Information technology 13 36 21 12 6 6 7 56 20 90
2017 Evaluation 5 36 15 25 4 5 9 48 34 20
2017 Policy 38 26 5 5 20 0 5 68 27 17
2017 Project management 29 43 10 11 5 3 0 73 16 39
2017 Other services to the public 17 35 14 25 9 0 0 52 34 35
2017 None of the above 15 36 16 15 15 2 2 52 31 237
2014 Client contact centre 5 35 17 16 25 0 2 40 42 35
2014 Health care practitioners 16 42 15 15 10 0 2 59 25 133
2014 Compliance, inspection and enforcement 13 33 15 24 14 2 0 46 39 38
2014 Communications or public affairs 28 29 13 9 9 8 4 65 20 24
2014 Security 11 37 20 18 12 1 1 49 31 536
2014 Legal services 16 31 29 24 0 0 0 47 24 13
2014 Administration and operations 25 39 17 13 5 1 2 65 18 484
2014 Human resources 29 39 14 9 1 1 7 74 11 141
2014 Financial management 16 38 20 9 7 2 9 60 17 129
2014 Procurement 11 43 36 5 5 0 0 54 10 23
2014 Real property 19 45 17 9 9 0 0 64 18 32
2014 Materiel management 25 38 9 15 7 0 6 68 23 46
2014 Information management 15 35 18 12 3 12 6 61 18 34
2014 Information technology 30 34 15 9 3 3 5 70 14 87
2014 Internal audit 20 29 31 9 10 0 0 49 20 10
2014 Evaluation 6 50 20 20 3 0 0 57 23 30
2014 Other services to the public 26 34 18 15 5 0 2 61 20 70
2014 None of the above 17 41 14 12 12 2 2 61 25 271

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 39 17 16 6 0 1 60 22 151
2017 Health care practitioners 22 39 15 15 8 1 0 61 24 773
2017 Federal regulators 12 20 0 19 49 0 0 33 67 17
2017 Compliance, inspection and enforcement 13 31 13 20 24 0 0 43 44 159
2017 Communications or public affairs 45 35 7 13 0 0 0 80 13 70
2017 Access to information and privacy 26 28 18 20 9 0 0 53 29 44
2017 Security 5 20 17 27 30 0 1 25 57 2036
2017 Science and technology 31 28 20 17 4 0 0 59 21 43
2017 Library services 29 30 5 20 5 0 11 67 27 18
2017 Legal services 20 30 15 24 11 0 0 50 35 40
2017 Administration and operations 18 37 14 18 11 1 0 56 29 1411
2017 Human resources 26 42 13 12 6 1 0 69 17 389
2017 Financial management 26 40 13 15 5 1 0 67 21 314
2017 Procurement 24 35 17 16 8 0 0 60 24 92
2017 Real property 20 41 14 16 9 0 0 61 25 74
2017 Materiel management 20 38 15 15 11 0 0 58 26 139
2017 Information management 20 35 19 17 8 1 1 56 25 142
2017 Information technology 25 46 10 11 7 1 1 72 18 258
2017 Internal audit 23 49 0 24 5 0 0 71 29 21
2017 Evaluation 30 38 16 6 9 1 0 69 15 103
2017 Data sciences 18 46 12 6 18 0 0 64 24 17
2017 Policy 29 39 14 10 9 0 0 68 19 78
2017 Project management 18 40 15 15 11 0 1 59 27 151
2017 Other services to the public 17 36 14 17 15 1 0 54 32 300
2017 None of the above 14 30 16 21 18 1 1 45 39 1706
2014 Client contact centre 12 39 24 14 10 0 0 51 25 220
2014 Health care practitioners 19 44 13 16 8 1 0 63 24 879
2014 Federal regulators 10 34 25 9 22 0 0 44 31 26
2014 Compliance, inspection and enforcement 17 32 12 24 15 0 0 49 39 258
2014 Communications or public affairs 33 42 11 7 5 1 0 76 12 77
2014 Access to information and privacy 16 35 13 21 15 0 0 51 36 44
2014 Security 7 28 18 27 18 1 0 36 46 3213
2014 Science and technology 25 41 22 10 2 0 0 67 12 45
2014 Library services 33 19 15 14 13 7 0 55 29 15
2014 Legal services 13 29 19 28 11 0 0 42 39 48
2014 Administration and operations 19 42 11 17 9 1 1 62 26 1805
2014 Human resources 19 48 12 13 5 2 0 69 19 562
2014 Financial management 16 46 11 17 9 1 1 63 26 337
2014 Procurement 18 43 13 14 9 0 1 62 24 83
2014 Real property 26 47 14 11 2 1 0 74 13 96
2014 Materiel management 22 36 11 18 11 1 1 59 30 190
2014 Information management 25 41 13 9 9 1 2 68 19 170
2014 Information technology 31 44 11 10 4 1 0 75 14 293
2014 Internal audit 32 41 14 10 3 0 0 73 14 29
2014 Evaluation 24 54 10 7 5 0 0 78 12 136
2014 Other services to the public 17 36 15 22 9 1 0 53 32 437
2014 None of the above 16 35 16 20 12 1 1 52 32 1784

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 28 21 15 10 8 1 49 28 152
2017 Health care practitioners 19 29 16 16 12 8 1 52 30 774
2017 Federal regulators 12 8 13 9 53 4 0 21 65 17
2017 Compliance, inspection and enforcement 6 28 17 18 26 4 0 36 46 160
2017 Communications or public affairs 44 35 7 4 3 7 0 85 7 71
2017 Access to information and privacy 16 30 21 7 18 9 0 50 27 44
2017 Security 5 18 18 21 34 3 1 24 57 2038
2017 Science and technology 19 27 20 18 11 5 0 49 30 43
2017 Library services 20 16 15 6 29 10 6 42 41 18
2017 Legal services 10 41 9 15 16 4 5 56 34 40
2017 Administration and operations 19 29 16 17 13 6 1 51 32 1409
2017 Human resources 22 39 13 13 7 7 0 65 21 391
2017 Financial management 20 35 12 16 10 6 1 59 28 314
2017 Procurement 20 27 15 24 6 7 0 51 33 92
2017 Real property 15 38 17 18 8 4 0 55 28 75
2017 Materiel management 14 35 18 14 15 3 0 51 30 140
2017 Information management 16 35 18 14 8 7 3 56 24 143
2017 Information technology 21 37 16 10 7 7 1 63 19 257
2017 Internal audit 28 39 10 14 0 10 0 74 16 21
2017 Evaluation 17 34 19 7 17 6 0 55 25 104
2017 Data sciences 29 35 6 12 18 0 0 64 30 17
2017 Policy 22 38 6 15 10 8 0 65 28 77
2017 Project management 16 31 16 13 14 8 1 53 30 151
2017 Other services to the public 13 28 14 20 19 5 0 44 41 299
2017 None of the above 11 24 19 18 22 6 1 37 43 1702
2014 Client contact centre 12 24 25 16 18 5 1 38 35 220
2014 Health care practitioners 16 29 18 17 14 6 1 48 33 880
2014 Federal regulators 3 29 17 27 21 3 0 33 49 26
2014 Compliance, inspection and enforcement 12 26 18 16 23 4 0 40 41 258
2014 Communications or public affairs 34 37 12 8 2 6 0 77 11 77
2014 Access to information and privacy 23 22 8 9 30 7 2 49 43 44
2014 Security 7 21 19 24 25 3 1 29 50 3212
2014 Science and technology 21 28 29 9 6 6 0 52 16 45
2014 Library services 20 13 15 20 13 19 0 40 41 15
2014 Legal services 13 22 21 23 21 2 0 35 44 48
2014 Administration and operations 20 32 15 16 12 4 1 55 29 1804
2014 Human resources 24 37 13 12 7 4 2 65 21 561
2014 Financial management 17 31 18 14 14 5 1 52 29 336
2014 Procurement 20 26 26 14 8 2 2 49 24 83
2014 Real property 22 40 16 13 5 4 0 65 19 96
2014 Materiel management 25 25 13 15 19 2 1 51 36 190
2014 Information management 22 28 19 11 12 7 2 54 25 170
2014 Information technology 28 30 17 11 5 8 1 64 18 293
2014 Internal audit 36 28 7 21 4 0 4 67 26 28
2014 Evaluation 13 35 22 17 8 3 1 51 26 136
2014 Other services to the public 16 21 20 22 16 4 0 39 40 437
2014 None of the above 13 26 17 20 17 5 1 42 40 1781

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 47 14 16 9 0 1 60 25 152
2017 Health care practitioners 20 42 13 17 9 0 0 61 26 774
2017 Federal regulators 28 19 4 10 39 0 0 47 49 17
2017 Compliance, inspection and enforcement 6 38 10 24 23 0 0 43 47 160
2017 Communications or public affairs 34 42 9 9 6 0 0 76 15 71
2017 Access to information and privacy 13 34 7 31 15 0 0 47 46 44
2017 Security 9 36 13 22 19 0 0 45 41 2040
2017 Science and technology 16 32 24 18 10 0 0 49 28 43
2017 Library services 10 35 35 15 5 0 0 45 20 18
2017 Legal services 22 37 11 28 2 0 0 59 30 40
2017 Administration and operations 20 40 13 17 10 0 0 60 27 1410
2017 Human resources 24 44 9 15 7 1 0 69 23 391
2017 Financial management 24 40 15 14 8 0 0 63 22 315
2017 Procurement 28 39 13 11 10 0 0 67 20 92
2017 Real property 14 41 19 16 11 0 0 55 26 75
2017 Materiel management 25 41 8 16 11 0 0 66 26 141
2017 Information management 23 35 17 16 10 0 0 57 26 143
2017 Information technology 12 31 15 23 20 0 0 42 43 258
2017 Internal audit 46 33 7 14 0 0 0 79 14 21
2017 Evaluation 15 33 15 20 17 0 0 48 37 104
2017 Data sciences 29 30 18 12 12 0 0 59 24 17
2017 Policy 22 50 14 6 9 0 0 71 15 78
2017 Project management 24 33 16 17 9 0 1 57 27 151
2017 Other services to the public 15 40 9 24 11 0 0 56 35 300
2017 None of the above 15 36 12 20 16 0 0 51 36 1702
2014 Client contact centre 16 37 19 17 9 0 0 54 27 220
2014 Health care practitioners 14 36 13 23 14 0 0 50 37 879
2014 Federal regulators 12 30 10 36 13 0 0 42 48 26
2014 Compliance, inspection and enforcement 14 34 12 24 16 0 0 48 40 258
2014 Communications or public affairs 29 52 4 9 7 0 0 81 15 76
2014 Access to information and privacy 19 37 9 14 21 0 0 56 35 43
2014 Security 10 37 14 23 16 0 0 47 38 3211
2014 Science and technology 17 46 15 14 8 0 0 63 22 45
2014 Library services 6 39 7 0 47 0 0 45 47 15
2014 Legal services 18 36 16 21 9 0 0 54 30 48
2014 Administration and operations 21 39 11 19 10 0 0 60 29 1804
2014 Human resources 21 39 11 18 10 0 1 60 28 562
2014 Financial management 20 41 11 19 10 0 0 60 29 337
2014 Procurement 27 40 9 13 12 0 0 67 25 83
2014 Real property 16 34 23 19 8 0 1 50 27 95
2014 Materiel management 21 37 16 16 10 0 0 58 26 190
2014 Information management 18 44 12 17 8 0 1 62 26 169
2014 Information technology 18 34 19 22 8 0 0 51 29 292
2014 Internal audit 31 31 21 14 0 0 4 64 14 29
2014 Evaluation 15 34 17 23 11 1 0 49 34 136
2014 Other services to the public 20 35 14 17 13 0 1 55 31 436
2014 None of the above 14 40 13 19 13 0 0 54 33 1781

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 43 14 5 2 0 0 80 6 152
2017 Health care practitioners 49 38 7 3 2 0 0 87 6 772
2017 Federal regulators 39 16 20 14 10 0 0 56 24 17
2017 Compliance, inspection and enforcement 32 42 17 3 6 1 0 74 9 160
2017 Communications or public affairs 63 31 0 4 1 0 0 94 6 71
2017 Access to information and privacy 29 46 16 4 4 0 0 75 9 44
2017 Security 30 42 15 7 5 1 0 73 12 2039
2017 Science and technology 50 43 5 0 3 0 0 93 3 42
2017 Library services 64 21 6 5 5 0 0 85 10 18
2017 Legal services 44 44 12 0 0 0 0 88 0 40
2017 Administration and operations 43 39 10 5 4 0 0 81 8 1412
2017 Human resources 42 36 8 9 5 0 0 77 14 391
2017 Financial management 42 40 10 5 2 0 0 82 7 315
2017 Procurement 39 41 14 1 3 0 1 81 4 92
2017 Real property 53 43 1 1 2 0 0 95 4 75
2017 Materiel management 35 46 13 2 4 0 0 81 5 141
2017 Information management 35 39 12 10 4 0 0 74 14 143
2017 Information technology 37 43 11 5 4 0 0 80 9 257
2017 Internal audit 46 49 0 5 0 0 0 95 5 21
2017 Evaluation 51 40 6 4 0 0 0 90 4 104
2017 Data sciences 52 48 0 0 0 0 0 100 0 17
2017 Policy 51 34 6 6 3 0 0 85 9 77
2017 Project management 46 33 5 12 4 0 1 79 16 148
2017 Other services to the public 46 39 9 4 2 0 0 85 6 299
2017 None of the above 45 38 9 4 3 0 1 83 7 1701
2014 Client contact centre 37 42 14 4 3 0 0 79 8 220
2014 Health care practitioners 44 39 9 6 3 0 0 83 9 880
2014 Federal regulators 22 44 10 19 0 0 5 70 20 26
2014 Compliance, inspection and enforcement 42 34 11 8 5 0 0 77 12 258
2014 Communications or public affairs 63 27 5 2 3 0 0 90 5 76
2014 Access to information and privacy 31 41 14 7 6 0 0 72 13 44
2014 Security 33 42 14 5 5 0 0 75 10 3209
2014 Science and technology 42 44 6 6 2 0 0 86 8 45
2014 Library services 52 27 7 6 7 0 0 79 14 15
2014 Legal services 50 28 19 0 0 3 0 80 0 48
2014 Administration and operations 39 39 10 6 5 0 0 79 11 1806
2014 Human resources 40 41 8 8 3 0 0 81 11 562
2014 Financial management 38 43 8 8 2 0 0 82 10 337
2014 Procurement 37 46 9 5 3 0 0 83 7 83
2014 Real property 39 51 5 4 1 0 0 90 5 96
2014 Materiel management 39 40 12 6 3 0 0 79 9 190
2014 Information management 33 45 12 5 4 0 1 80 8 170
2014 Information technology 40 43 9 5 2 0 0 84 7 292
2014 Internal audit 48 41 10 0 0 0 0 90 0 29
2014 Evaluation 50 41 5 3 1 0 0 92 3 136
2014 Other services to the public 51 33 10 3 2 0 0 84 5 436
2014 None of the above 46 37 10 4 3 0 0 83 6 1782

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 46 9 6 1 0 0 83 8 152
2017 Health care practitioners 53 36 5 3 4 0 0 89 7 772
2017 Federal regulators 39 26 20 4 10 0 0 66 14 17
2017 Compliance, inspection and enforcement 41 41 9 3 5 0 0 82 8 159
2017 Communications or public affairs 65 28 2 3 1 0 0 93 4 71
2017 Access to information and privacy 31 51 13 4 0 0 0 82 4 44
2017 Security 36 44 10 5 4 0 0 80 10 2037
2017 Science and technology 44 44 7 2 3 0 0 88 4 42
2017 Library services 70 15 6 5 5 0 0 85 10 18
2017 Legal services 44 50 6 0 0 0 0 94 0 40
2017 Administration and operations 50 35 6 5 4 0 0 85 8 1411
2017 Human resources 50 35 5 6 3 0 0 86 9 391
2017 Financial management 50 38 6 4 2 0 0 89 5 315
2017 Procurement 46 37 14 3 1 0 0 83 4 92
2017 Real property 61 32 4 2 1 0 0 93 4 75
2017 Materiel management 42 41 11 4 3 0 0 83 7 141
2017 Information management 45 38 6 6 5 0 0 83 10 143
2017 Information technology 44 40 7 6 2 0 0 85 8 257
2017 Internal audit 70 25 0 5 0 0 0 95 5 21
2017 Evaluation 60 32 3 5 0 0 0 92 5 104
2017 Data sciences 65 29 0 6 0 0 0 94 6 17
2017 Policy 55 37 4 5 0 0 0 91 5 77
2017 Project management 51 28 7 9 4 0 1 79 13 148
2017 Other services to the public 54 33 6 4 3 0 0 87 7 299
2017 None of the above 51 35 6 4 3 0 0 87 7 1700
2014 Client contact centre 44 39 9 4 4 0 0 83 8 220
2014 Health care practitioners 49 36 5 6 3 0 0 85 10 880
2014 Federal regulators 37 34 5 15 9 0 0 71 24 26
2014 Compliance, inspection and enforcement 48 39 5 5 3 0 0 87 8 257
2014 Communications or public affairs 64 31 0 4 1 0 0 95 5 76
2014 Access to information and privacy 34 47 6 5 8 0 0 81 13 44
2014 Security 38 44 10 5 3 0 0 82 8 3209
2014 Science and technology 51 35 6 0 8 0 0 86 8 45
2014 Library services 46 41 7 6 0 0 0 86 6 15
2014 Legal services 51 30 8 5 7 0 0 81 11 48
2014 Administration and operations 47 36 6 6 5 0 0 83 11 1804
2014 Human resources 48 35 7 6 3 0 0 83 10 562
2014 Financial management 45 41 5 4 4 0 0 87 8 337
2014 Procurement 44 44 5 4 3 0 0 88 7 83
2014 Real property 51 40 5 3 1 0 0 91 4 96
2014 Materiel management 48 33 9 8 2 0 0 81 10 190
2014 Information management 43 44 5 4 4 0 1 87 8 168
2014 Information technology 46 37 9 5 3 0 0 83 8 292
2014 Internal audit 56 37 7 0 0 0 0 93 0 29
2014 Evaluation 56 38 5 1 0 0 0 94 1 136
2014 Other services to the public 54 35 5 3 2 0 0 89 6 436
2014 None of the above 52 34 8 4 2 0 0 86 6 1783

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 31 28 20 10 0 0 42 30 151
2017 Health care practitioners 20 33 16 16 12 2 1 54 30 774
2017 Federal regulators 13 12 8 22 44 0 0 25 66 17
2017 Compliance, inspection and enforcement 7 19 19 25 29 1 0 27 54 160
2017 Communications or public affairs 28 38 16 12 3 3 0 69 15 71
2017 Access to information and privacy 18 24 20 20 11 7 0 45 34 44
2017 Security 7 20 20 23 29 2 0 27 52 2036
2017 Science and technology 14 34 15 22 7 5 2 52 31 43
2017 Library services 21 34 29 0 10 0 6 58 10 18
2017 Legal services 12 40 18 13 15 2 0 53 28 39
2017 Administration and operations 21 32 17 17 10 3 1 55 28 1411
2017 Human resources 22 33 14 15 11 4 1 57 28 391
2017 Financial management 24 32 17 14 10 2 1 57 25 313
2017 Procurement 14 32 23 8 15 5 3 51 24 91
2017 Real property 20 28 18 17 15 3 0 49 33 75
2017 Materiel management 24 34 13 14 14 1 0 59 28 140
2017 Information management 19 34 14 15 13 3 1 56 29 143
2017 Information technology 14 29 19 20 16 2 0 44 36 257
2017 Internal audit 42 49 0 5 0 4 0 95 5 21
2017 Evaluation 14 23 22 24 14 3 0 39 39 104
2017 Data sciences 6 65 12 12 6 0 0 71 18 17
2017 Policy 15 40 12 17 14 1 0 56 32 78
2017 Project management 12 35 16 20 14 2 1 49 35 151
2017 Other services to the public 16 29 19 16 19 0 0 45 35 299
2017 None of the above 14 26 20 17 20 3 0 41 38 1701
2014 Client contact centre 10 26 23 26 14 2 0 36 41 221
2014 Health care practitioners 9 28 19 23 19 2 0 38 43 880
2014 Federal regulators 3 21 15 26 30 5 0 25 59 26
2014 Compliance, inspection and enforcement 11 27 18 24 17 2 0 39 42 258
2014 Communications or public affairs 26 39 13 11 7 4 0 68 19 76
2014 Access to information and privacy 15 37 14 12 14 6 3 56 28 44
2014 Security 8 23 23 21 21 3 0 32 44 3209
2014 Science and technology 8 30 27 16 15 4 0 40 32 45
2014 Library services 7 32 7 7 41 7 0 41 51 15
2014 Legal services 8 39 15 16 19 3 0 49 36 48
2014 Administration and operations 19 31 17 17 15 2 0 51 32 1804
2014 Human resources 14 34 18 19 14 2 1 48 34 562
2014 Financial management 21 31 18 15 13 2 0 53 29 336
2014 Procurement 19 37 19 7 14 1 3 59 21 83
2014 Real property 14 26 30 19 10 1 0 41 29 96
2014 Materiel management 24 28 15 14 17 1 1 53 31 190
2014 Information management 20 30 21 13 12 3 1 52 26 169
2014 Information technology 18 35 17 17 10 2 1 54 28 293
2014 Internal audit 21 38 10 17 7 7 0 63 26 29
2014 Evaluation 10 18 24 22 23 3 0 30 46 136
2014 Other services to the public 15 26 19 19 19 2 0 42 39 437
2014 None of the above 13 26 20 18 19 3 0 41 38 1783

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 35 15 21 15 1 4 47 37 152
2017 Health care practitioners 17 25 19 15 18 3 3 45 35 773
2017 Federal regulators 8 8 8 23 51 0 0 17 75 16
2017 Compliance, inspection and enforcement 9 24 17 19 29 0 1 34 49 160
2017 Communications or public affairs 27 28 14 13 11 2 5 59 26 71
2017 Access to information and privacy 25 23 17 16 13 7 0 51 31 44
2017 Security 11 25 17 16 28 2 1 37 45 2037
2017 Science and technology 7 34 17 18 16 0 7 45 37 42
2017 Library services 15 26 30 5 15 0 11 45 22 18
2017 Legal services 16 38 21 11 11 2 0 56 23 40
2017 Administration and operations 22 28 15 15 14 2 2 53 31 1407
2017 Human resources 22 28 12 19 13 2 3 54 33 388
2017 Financial management 23 25 15 17 16 1 3 50 34 315
2017 Procurement 11 36 20 9 19 2 3 49 30 91
2017 Real property 19 36 11 22 12 0 0 55 34 74
2017 Materiel management 20 38 11 14 14 1 1 59 29 141
2017 Information management 20 29 22 14 12 1 3 50 27 143
2017 Information technology 13 27 17 18 23 1 1 41 42 258
2017 Internal audit 28 23 26 14 0 0 9 56 16 21
2017 Evaluation 17 37 15 16 10 2 3 57 28 104
2017 Data sciences 18 41 18 12 12 0 0 58 24 17
2017 Policy 24 27 9 20 14 4 3 55 36 78
2017 Project management 15 31 10 20 18 2 3 49 40 151
2017 Other services to the public 19 31 14 16 19 1 0 50 35 299
2017 None of the above 14 26 18 15 22 2 3 42 39 1704
2014 Client contact centre 10 31 16 20 18 2 3 43 40 221
2014 Health care practitioners 9 25 18 21 21 3 3 36 45 880
2014 Federal regulators 3 29 7 27 29 5 0 34 59 26
2014 Compliance, inspection and enforcement 15 31 17 13 21 2 0 47 36 258
2014 Communications or public affairs 22 29 10 23 13 1 1 53 36 76
2014 Access to information and privacy 17 28 13 14 16 8 4 51 34 44
2014 Security 12 30 18 16 21 2 1 43 38 3210
2014 Science and technology 11 21 22 13 24 5 5 35 41 45
2014 Library services 20 13 15 19 33 0 0 33 52 15
2014 Legal services 12 35 18 11 23 0 2 47 34 48
2014 Administration and operations 19 28 14 16 19 2 2 49 36 1805
2014 Human resources 13 28 18 20 18 1 1 43 39 560
2014 Financial management 17 25 14 17 22 2 4 44 41 336
2014 Procurement 16 32 18 13 19 0 3 49 32 83
2014 Real property 10 39 19 13 16 2 1 51 29 96
2014 Materiel management 23 30 14 12 17 1 3 55 31 190
2014 Information management 17 23 16 15 22 3 4 43 39 170
2014 Information technology 13 26 21 15 21 2 2 41 38 293
2014 Internal audit 21 17 7 20 21 11 4 44 48 29
2014 Evaluation 17 26 14 16 21 3 2 46 40 136
2014 Other services to the public 16 26 17 18 19 3 1 43 39 437
2014 None of the above 13 28 18 15 22 3 2 43 38 1778

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 37 19 19 6 0 0 56 25 152
2017 Health care practitioners 22 41 12 14 11 0 0 63 25 773
2017 Federal regulators 17 13 18 8 44 0 0 30 52 17
2017 Compliance, inspection and enforcement 9 28 12 29 21 0 0 37 51 159
2017 Communications or public affairs 43 35 8 11 3 0 0 78 15 71
2017 Access to information and privacy 26 28 16 20 4 0 5 57 26 43
2017 Security 8 26 16 22 27 0 0 35 50 2029
2017 Science and technology 24 53 16 4 2 0 0 78 7 43
2017 Library services 25 35 16 5 19 0 0 60 24 18
2017 Legal services 22 34 17 18 9 0 0 56 27 40
2017 Administration and operations 28 39 11 14 7 0 0 68 21 1410
2017 Human resources 26 46 10 12 5 0 0 72 18 390
2017 Financial management 28 40 15 13 5 0 0 67 17 314
2017 Procurement 25 47 8 7 12 0 1 73 19 92
2017 Real property 21 51 13 11 4 0 0 72 15 74
2017 Materiel management 36 41 7 7 9 0 0 77 16 137
2017 Information management 27 39 12 14 7 1 1 67 21 142
2017 Information technology 22 46 14 10 8 0 0 68 18 257
2017 Internal audit 56 30 0 14 0 0 0 86 14 21
2017 Evaluation 14 38 25 17 6 1 0 52 23 103
2017 Data sciences 35 29 18 0 18 0 0 64 18 17
2017 Policy 38 29 6 21 5 1 0 67 26 78
2017 Project management 28 43 16 9 4 0 1 71 12 151
2017 Other services to the public 21 35 15 17 12 0 0 57 29 300
2017 None of the above 17 36 14 16 16 0 0 53 33 1696
2014 Client contact centre 12 29 21 21 17 0 0 41 38 220
2014 Health care practitioners 12 34 12 23 19 0 0 46 41 878
2014 Federal regulators 5 32 15 24 17 5 2 40 45 26
2014 Compliance, inspection and enforcement 10 33 15 21 21 0 0 43 42 258
2014 Communications or public affairs 24 58 3 7 8 0 0 82 15 76
2014 Access to information and privacy 25 44 10 20 0 0 0 70 20 44
2014 Security 7 27 18 26 22 0 0 34 48 3206
2014 Science and technology 23 58 6 7 6 0 0 81 13 45
2014 Library services 7 45 7 7 33 0 0 52 41 15
2014 Legal services 13 57 14 5 11 0 0 70 16 48
2014 Administration and operations 21 41 12 15 10 0 0 62 25 1805
2014 Human resources 19 40 13 20 8 0 0 59 28 560
2014 Financial management 17 45 12 15 10 0 0 62 25 337
2014 Procurement 18 48 15 9 10 0 0 66 19 83
2014 Real property 22 39 19 12 7 1 0 61 19 96
2014 Materiel management 25 38 12 12 13 1 0 63 25 190
2014 Information management 21 38 15 14 11 0 2 60 25 170
2014 Information technology 21 44 14 12 9 0 0 65 21 293
2014 Internal audit 34 38 14 10 3 0 0 72 14 29
2014 Evaluation 9 38 20 19 15 0 0 47 33 136
2014 Other services to the public 16 37 14 17 16 0 0 53 34 437
2014 None of the above 14 38 13 19 15 0 0 52 34 1784

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 31 29 14 6 0 0 51 21 152
2017 Health care practitioners 28 36 16 11 10 0 0 64 20 773
2017 Federal regulators 14 11 19 14 42 0 0 25 56 17
2017 Compliance, inspection and enforcement 12 23 16 20 29 0 0 35 49 159
2017 Communications or public affairs 55 29 6 9 1 0 0 84 10 71
2017 Access to information and privacy 28 30 18 15 7 0 2 60 22 43
2017 Security 9 22 19 21 29 0 0 31 50 2027
2017 Science and technology 27 42 20 7 4 0 0 69 11 43
2017 Library services 20 36 20 5 19 0 0 56 24 18
2017 Legal services 25 40 20 9 6 0 0 65 15 40
2017 Administration and operations 33 36 12 11 7 0 0 70 18 1410
2017 Human resources 31 42 10 11 6 0 0 73 17 390
2017 Financial management 30 36 18 11 5 0 0 66 16 314
2017 Procurement 28 38 13 10 10 0 1 67 20 92
2017 Real property 30 45 15 4 6 0 0 75 10 74
2017 Materiel management 38 42 8 6 6 0 0 80 12 138
2017 Information management 31 35 17 9 7 0 0 66 16 142
2017 Information technology 27 39 18 10 5 1 0 67 15 258
2017 Internal audit 46 35 10 10 0 0 0 81 10 21
2017 Evaluation 13 38 26 20 3 0 0 51 23 103
2017 Data sciences 52 24 6 6 12 0 0 76 18 17
2017 Policy 38 31 12 12 5 1 1 71 17 78
2017 Project management 35 29 14 16 5 0 1 65 21 150
2017 Other services to the public 22 38 15 14 12 0 0 60 25 299
2017 None of the above 20 33 15 16 15 0 0 53 32 1696
2014 Client contact centre 15 30 25 17 13 0 0 45 30 220
2014 Health care practitioners 18 36 18 14 14 0 0 54 28 880
2014 Federal regulators 10 32 15 28 13 0 2 43 42 25
2014 Compliance, inspection and enforcement 13 31 15 22 19 0 0 44 41 258
2014 Communications or public affairs 35 44 4 13 5 0 0 78 18 76
2014 Access to information and privacy 39 35 12 9 5 0 0 74 14 44
2014 Security 10 26 21 21 21 0 0 36 43 3206
2014 Science and technology 22 47 13 9 8 0 0 69 17 45
2014 Library services 26 26 14 7 27 0 0 52 34 15
2014 Legal services 21 33 22 15 9 0 0 54 24 48
2014 Administration and operations 30 37 14 11 7 0 0 68 18 1806
2014 Human resources 28 39 14 11 8 0 0 68 18 562
2014 Financial management 23 44 14 10 9 0 0 67 19 337
2014 Procurement 22 41 19 9 9 0 0 63 18 83
2014 Real property 25 46 16 10 2 0 0 71 13 96
2014 Materiel management 29 38 15 12 6 0 0 67 18 190
2014 Information management 24 37 21 8 8 0 1 62 17 170
2014 Information technology 31 39 16 8 6 0 0 71 13 293
2014 Internal audit 38 45 7 7 3 0 0 83 10 29
2014 Evaluation 18 32 21 15 14 0 0 50 29 136
2014 Other services to the public 21 35 17 15 12 0 0 56 26 437
2014 None of the above 20 33 18 16 13 0 0 53 29 1783

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 40 21 15 4 0 0 60 19 152
2017 Health care practitioners 23 35 18 15 9 0 0 58 24 772
2017 Federal regulators 17 16 10 14 43 0 0 33 57 17
2017 Compliance, inspection and enforcement 13 26 21 20 20 0 0 39 40 159
2017 Communications or public affairs 39 29 11 15 7 0 0 68 22 71
2017 Access to information and privacy 22 37 24 7 11 0 0 59 18 43
2017 Security 7 24 23 21 25 0 0 31 46 2030
2017 Science and technology 18 45 24 7 7 0 0 62 14 42
2017 Library services 15 35 21 24 5 0 0 50 29 18
2017 Legal services 17 52 25 2 4 0 0 69 6 40
2017 Administration and operations 30 39 13 11 7 0 0 69 17 1411
2017 Human resources 31 37 12 15 5 0 0 68 20 389
2017 Financial management 34 35 14 12 4 0 0 70 17 312
2017 Procurement 27 42 16 6 9 0 0 69 15 92
2017 Real property 22 48 18 6 5 0 0 70 12 74
2017 Materiel management 33 41 13 4 9 0 0 74 13 139
2017 Information management 25 42 16 12 3 2 1 68 15 142
2017 Information technology 26 42 16 10 5 1 0 69 15 258
2017 Internal audit 33 54 9 5 0 0 0 86 5 21
2017 Evaluation 20 40 17 20 4 0 0 60 24 103
2017 Data sciences 52 30 0 6 12 0 0 82 18 17
2017 Policy 39 32 15 9 5 0 0 71 14 78
2017 Project management 29 33 15 18 4 0 1 63 23 151
2017 Other services to the public 20 36 17 13 14 0 1 56 27 299
2017 None of the above 17 32 17 18 15 1 0 50 33 1695
2014 Client contact centre 18 31 20 21 10 0 0 49 31 220
2014 Health care practitioners 16 34 18 19 13 0 0 50 32 880
2014 Federal regulators 5 41 17 17 17 0 2 47 35 26
2014 Compliance, inspection and enforcement 13 33 21 16 17 0 0 46 33 257
2014 Communications or public affairs 33 48 4 13 3 0 0 81 15 76
2014 Access to information and privacy 23 36 14 14 10 0 4 61 25 44
2014 Security 9 27 25 21 17 0 0 36 39 3207
2014 Science and technology 20 44 17 12 6 0 0 64 19 45
2014 Library services 25 33 7 0 34 0 0 58 34 15
2014 Legal services 18 29 32 12 10 0 0 47 21 48
2014 Administration and operations 30 37 15 12 5 0 0 68 17 1803
2014 Human resources 26 44 13 10 7 0 0 70 17 562
2014 Financial management 25 37 18 13 7 0 0 63 19 337
2014 Procurement 25 38 19 11 6 1 0 64 17 83
2014 Real property 16 43 23 15 3 0 0 59 19 96
2014 Materiel management 29 35 13 15 7 0 0 64 23 190
2014 Information management 28 40 12 11 6 0 2 70 17 170
2014 Information technology 29 44 15 8 3 0 0 73 12 293
2014 Internal audit 32 44 10 7 3 4 0 79 11 29
2014 Evaluation 16 41 19 18 5 0 1 58 23 136
2014 Other services to the public 21 35 18 15 11 0 0 56 26 437
2014 None of the above 19 33 20 16 12 0 0 52 28 1782

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 26 38 13 9 5 1 36 23 149
2017 Health care practitioners 15 36 22 13 10 4 0 53 24 774
2017 Federal regulators 5 16 18 12 49 0 0 21 61 17
2017 Compliance, inspection and enforcement 9 20 25 23 23 1 0 29 46 160
2017 Communications or public affairs 31 44 15 4 4 3 0 77 8 71
2017 Access to information and privacy 25 23 28 13 4 4 2 51 19 44
2017 Security 6 19 24 20 28 3 0 26 50 2039
2017 Science and technology 13 45 22 14 6 0 0 57 20 43
2017 Library services 20 32 23 10 10 0 6 54 21 18
2017 Legal services 11 32 22 9 21 4 0 45 32 40
2017 Administration and operations 21 37 19 12 8 4 0 60 21 1409
2017 Human resources 22 38 23 10 4 4 0 62 14 391
2017 Financial management 22 34 23 10 5 4 0 59 16 314
2017 Procurement 17 32 24 10 8 7 1 54 21 91
2017 Real property 18 45 17 12 8 0 0 63 20 74
2017 Materiel management 26 43 15 8 8 0 1 69 16 141
2017 Information management 18 38 20 11 5 6 1 61 18 143
2017 Information technology 19 36 25 12 5 4 0 57 18 258
2017 Internal audit 18 53 19 10 0 0 0 71 10 21
2017 Evaluation 11 22 36 19 7 5 0 35 27 103
2017 Data sciences 23 47 12 12 0 6 0 75 13 17
2017 Policy 25 34 17 13 8 2 0 60 22 78
2017 Project management 17 39 17 16 8 3 1 58 24 150
2017 Other services to the public 16 35 18 15 14 2 0 52 30 299
2017 None of the above 13 31 23 14 16 3 0 45 31 1705

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 31 21 15 3 0 1 60 19 152
2017 Health care practitioners 29 36 12 12 10 0 1 66 22 771
2017 Federal regulators 16 13 18 0 53 0 0 29 53 17
2017 Compliance, inspection and enforcement 17 29 15 18 22 0 0 45 39 160
2017 Communications or public affairs 41 38 7 10 4 0 0 79 14 71
2017 Access to information and privacy 34 37 11 11 7 0 0 71 18 44
2017 Security 12 28 18 19 22 0 0 40 42 2038
2017 Science and technology 38 41 15 3 2 0 0 80 5 41
2017 Library services 29 35 20 10 5 0 0 65 15 18
2017 Legal services 16 48 11 17 8 0 0 64 25 40
2017 Administration and operations 37 34 11 11 7 0 1 72 17 1412
2017 Human resources 44 36 6 9 4 0 0 81 13 391
2017 Financial management 41 38 11 5 4 0 1 80 9 315
2017 Procurement 40 33 11 6 10 0 0 73 15 92
2017 Real property 29 47 12 5 7 0 0 76 12 75
2017 Materiel management 40 33 16 6 5 0 1 73 11 141
2017 Information management 31 47 10 8 3 1 1 79 11 142
2017 Information technology 46 34 8 5 5 1 0 81 11 257
2017 Internal audit 61 25 5 5 5 0 0 86 10 21
2017 Evaluation 37 38 11 7 5 2 0 76 12 104
2017 Data sciences 70 24 6 0 0 0 0 94 0 17
2017 Policy 47 29 9 15 0 0 0 76 15 77
2017 Project management 33 41 13 7 5 0 1 75 12 148
2017 Other services to the public 29 38 9 13 10 0 1 68 23 299
2017 None of the above 26 33 13 13 14 0 1 59 27 1700
2014 Client contact centre 21 31 22 12 12 0 1 53 25 220
2014 Health care practitioners 23 34 15 14 12 0 1 58 27 879
2014 Federal regulators 13 29 10 26 20 0 2 43 47 26
2014 Compliance, inspection and enforcement 22 34 16 13 14 1 1 56 28 256
2014 Communications or public affairs 44 35 1 13 6 0 0 80 19 76
2014 Access to information and privacy 31 40 4 14 9 0 2 72 23 44
2014 Security 13 30 20 18 18 1 0 44 37 3205
2014 Science and technology 40 41 13 6 0 0 0 80 6 45
2014 Library services 25 26 7 21 20 0 0 52 41 15
2014 Legal services 20 25 22 22 11 0 0 45 33 48
2014 Administration and operations 37 33 12 11 7 0 1 70 18 1804
2014 Human resources 38 35 10 11 5 0 0 73 17 561
2014 Financial management 37 35 13 7 8 0 1 73 15 337
2014 Procurement 25 44 10 11 8 0 2 71 19 83
2014 Real property 27 34 22 12 3 1 0 62 15 96
2014 Materiel management 40 36 10 8 5 0 1 76 13 190
2014 Information management 38 35 12 8 4 1 2 76 12 169
2014 Information technology 46 35 12 4 2 1 1 82 6 292
2014 Internal audit 45 34 4 10 7 0 0 80 17 29
2014 Evaluation 28 38 17 10 6 0 2 67 16 135
2014 Other services to the public 27 36 14 9 13 1 1 64 23 436
2014 None of the above 25 36 16 12 11 1 0 61 23 1783

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 32 12 14 9 0 5 63 24 152
2017 Health care practitioners 27 28 9 14 16 1 5 58 32 772
2017 Federal regulators 5 8 11 22 43 0 10 15 73 17
2017 Compliance, inspection and enforcement 30 25 9 12 23 0 1 56 35 160
2017 Communications or public affairs 28 17 16 13 13 3 10 51 31 71
2017 Access to information and privacy 24 16 13 19 9 2 18 49 34 44
2017 Security 33 33 9 11 11 1 2 68 23 2038
2017 Science and technology 33 38 7 12 5 0 5 75 18 41
2017 Library services 24 16 20 10 11 5 15 49 26 18
2017 Legal services 8 34 13 16 25 2 2 44 43 40
2017 Administration and operations 19 21 14 12 20 2 12 46 37 1408
2017 Human resources 26 25 13 10 14 2 9 58 27 391
2017 Financial management 26 25 13 12 12 1 10 57 28 315
2017 Procurement 20 26 17 17 11 2 7 51 31 92
2017 Real property 41 33 9 4 8 0 5 78 12 75
2017 Materiel management 34 22 13 8 16 1 7 61 25 141
2017 Information management 21 19 20 11 10 4 16 50 26 143
2017 Information technology 26 27 11 13 10 4 10 61 26 257
2017 Internal audit 38 25 0 5 5 0 27 87 13 21
2017 Evaluation 26 21 9 17 22 0 6 50 41 104
2017 Data sciences 12 36 35 12 0 0 6 50 13 17
2017 Policy 21 19 16 16 12 4 12 48 33 77
2017 Project management 21 22 15 13 18 2 8 49 35 148
2017 Other services to the public 22 24 8 12 29 0 5 48 44 300
2017 None of the above 24 25 12 12 21 1 6 52 36 1701
2014 Client contact centre 30 32 13 9 13 0 4 64 22 220
2014 Health care practitioners 22 28 8 14 22 1 5 53 39 880
2014 Federal regulators 25 17 7 14 36 0 0 42 51 26
2014 Compliance, inspection and enforcement 30 25 7 11 24 0 2 57 36 258
2014 Communications or public affairs 18 32 16 6 14 1 14 58 24 76
2014 Access to information and privacy 19 33 9 9 11 2 17 64 25 44
2014 Security 32 35 11 10 11 1 2 68 21 3206
2014 Science and technology 34 28 9 17 7 0 6 65 25 45
2014 Library services 26 21 14 13 20 0 6 50 35 15
2014 Legal services 32 11 13 20 19 0 5 46 41 48
2014 Administration and operations 21 22 11 13 21 2 10 49 39 1805
2014 Human resources 16 23 13 17 21 2 9 43 43 561
2014 Financial management 23 26 12 15 18 1 5 52 36 337
2014 Procurement 29 32 7 11 13 0 9 67 26 83
2014 Real property 37 31 12 10 6 0 4 71 17 96
2014 Materiel management 33 27 13 10 13 1 2 63 24 190
2014 Information management 18 22 14 13 15 1 18 49 34 169
2014 Information technology 25 29 12 13 10 2 10 61 25 292
2014 Internal audit 25 21 10 10 10 0 24 60 27 29
2014 Evaluation 19 22 13 16 23 2 6 44 42 135
2014 Other services to the public 22 26 12 14 23 0 3 50 38 437
2014 None of the above 24 23 10 14 22 1 6 51 38 1783

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 39 14 4 2 0 1 80 6 152
2017 Health care practitioners 23 40 20 12 5 0 0 63 18 773
2017 Federal regulators 22 23 32 19 4 0 0 45 23 17
2017 Compliance, inspection and enforcement 35 32 18 10 5 0 0 67 15 160
2017 Communications or public affairs 29 37 18 11 5 0 1 67 15 71
2017 Access to information and privacy 29 25 18 9 20 0 0 54 28 44
2017 Security 33 37 18 6 2 0 3 72 9 2041
2017 Science and technology 33 43 9 12 2 0 2 77 14 43
2017 Library services 35 10 35 15 0 0 6 47 16 18
2017 Legal services 22 37 26 7 8 0 0 59 15 40
2017 Administration and operations 30 35 20 10 5 0 0 65 15 1411
2017 Human resources 23 39 22 9 7 0 0 62 16 390
2017 Financial management 36 41 14 5 4 0 0 77 8 315
2017 Procurement 36 42 12 8 2 0 0 78 10 92
2017 Real property 20 35 21 14 10 0 0 55 24 75
2017 Materiel management 44 33 16 3 3 0 0 77 6 141
2017 Information management 38 34 16 4 7 0 1 73 11 143
2017 Information technology 41 40 10 6 1 0 2 82 7 258
2017 Internal audit 58 42 0 0 0 0 0 100 0 21
2017 Evaluation 24 44 15 10 6 0 0 69 16 104
2017 Data sciences 24 58 18 0 0 0 0 82 0 17
2017 Policy 27 51 15 5 0 0 1 80 5 78
2017 Project management 28 35 24 7 4 0 1 64 11 151
2017 Other services to the public 36 31 20 9 5 0 0 66 14 299
2017 None of the above 31 35 20 8 4 1 2 68 12 1706
2014 Client contact centre 31 37 21 9 2 0 0 68 11 220
2014 Health care practitioners 22 38 22 10 8 0 0 60 18 880
2014 Federal regulators 32 44 2 12 10 0 0 75 22 26
2014 Compliance, inspection and enforcement 33 33 16 10 7 0 1 67 18 258
2014 Communications or public affairs 37 45 4 11 4 0 0 81 15 75
2014 Access to information and privacy 14 36 19 16 12 0 2 51 29 44
2014 Security 29 37 23 7 3 0 2 67 10 3205
2014 Science and technology 34 27 24 14 2 0 0 60 16 45
2014 Library services 26 32 7 7 20 7 0 63 29 15
2014 Legal services 16 47 20 8 6 0 3 65 15 48
2014 Administration and operations 29 33 23 10 5 0 0 62 15 1804
2014 Human resources 21 35 22 13 8 0 0 57 21 562
2014 Financial management 29 35 19 9 7 0 0 64 16 337
2014 Procurement 29 40 25 4 2 0 1 69 6 83
2014 Real property 27 38 19 8 8 0 0 64 17 95
2014 Materiel management 36 33 17 9 5 0 0 69 14 190
2014 Information management 34 34 20 5 5 0 2 69 11 170
2014 Information technology 36 42 16 4 2 0 0 78 6 293
2014 Internal audit 46 31 7 10 7 0 0 76 17 29
2014 Evaluation 24 40 21 10 4 0 0 64 15 136
2014 Other services to the public 24 34 24 9 7 0 0 59 17 437
2014 None of the above 29 34 22 9 5 0 1 64 14 1783

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 37 7 5 7 1 6 79 13 151
2017 Health care practitioners 40 25 8 7 11 2 7 71 20 773
2017 Federal regulators 25 9 12 24 20 0 10 37 49 17
2017 Compliance, inspection and enforcement 31 27 16 7 11 1 6 62 20 160
2017 Communications or public affairs 55 23 4 6 3 4 6 86 10 71
2017 Access to information and privacy 62 19 7 4 4 2 0 83 9 43
2017 Security 15 21 17 9 17 5 17 46 33 2038
2017 Science and technology 28 40 18 0 2 2 10 77 3 43
2017 Library services 35 19 21 0 0 5 19 73 0 18
2017 Legal services 26 32 15 5 8 4 10 68 14 39
2017 Administration and operations 46 28 8 6 4 3 5 80 10 1412
2017 Human resources 57 24 5 6 4 2 2 84 11 390
2017 Financial management 51 30 9 2 3 2 4 85 5 315
2017 Procurement 38 29 12 6 8 1 6 72 15 92
2017 Real property 27 37 19 5 6 3 4 68 12 75
2017 Materiel management 45 18 17 3 9 2 6 69 13 140
2017 Information management 43 31 5 5 7 5 4 82 12 143
2017 Information technology 60 24 4 3 4 2 2 88 8 258
2017 Internal audit 53 14 10 5 10 0 10 74 16 21
2017 Evaluation 49 32 11 4 3 1 0 82 7 104
2017 Data sciences 70 18 12 0 0 0 0 88 0 17
2017 Policy 47 22 11 5 4 2 9 78 10 78
2017 Project management 46 23 9 8 7 4 4 74 16 151
2017 Other services to the public 44 25 8 6 8 2 8 76 15 297
2017 None of the above 35 24 13 7 10 3 7 66 19 1704
2014 Client contact centre 32 32 17 4 10 2 4 68 15 219
2014 Health care practitioners 35 28 11 9 9 2 6 68 20 879
2014 Federal regulators 20 29 20 11 10 5 5 55 23 26
2014 Compliance, inspection and enforcement 40 23 12 5 10 1 10 70 17 258
2014 Communications or public affairs 41 28 10 4 11 0 5 73 16 77
2014 Access to information and privacy 35 40 5 2 4 6 7 87 7 44
2014 Security 17 23 19 8 14 4 15 49 28 3209
2014 Science and technology 35 25 19 4 6 2 10 68 11 45
2014 Library services 58 15 7 0 13 0 7 78 14 15
2014 Legal services 31 25 11 8 17 5 3 61 27 48
2014 Administration and operations 45 25 9 5 7 3 5 77 13 1806
2014 Human resources 60 23 6 5 2 1 3 86 8 562
2014 Financial management 50 25 9 5 5 2 3 79 11 337
2014 Procurement 43 32 9 4 4 2 7 82 8 83
2014 Real property 32 24 21 8 3 2 8 63 13 96
2014 Materiel management 41 20 15 6 7 5 6 69 15 190
2014 Information management 47 30 7 3 4 3 5 84 8 170
2014 Information technology 60 25 5 4 1 3 2 89 6 293
2014 Internal audit 55 10 7 3 17 0 7 70 22 29
2014 Evaluation 50 34 4 6 1 3 2 88 8 136
2014 Other services to the public 39 25 13 7 8 3 5 69 16 436
2014 None of the above 36 26 12 6 9 3 7 69 17 1782

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 22 50 28 152
2017 Health care practitioners 15 55 30 774
2017 Federal regulators 8 9 83 17
2017 Compliance, inspection and enforcement 24 53 23 160
2017 Communications or public affairs 34 34 32 70
2017 Access to information and privacy 35 35 30 44
2017 Security 16 51 34 2039
2017 Science and technology 13 62 25 43
2017 Library services 10 56 34 18
2017 Legal services 19 51 30 40
2017 Administration and operations 22 42 36 1413
2017 Human resources 32 32 36 391
2017 Financial management 27 41 32 315
2017 Procurement 17 51 32 92
2017 Real property 25 44 31 75
2017 Materiel management 16 48 36 141
2017 Information management 26 35 39 143
2017 Information technology 25 41 34 258
2017 Internal audit 28 28 44 21
2017 Evaluation 13 69 17 104
2017 Data sciences 23 52 24 17
2017 Policy 34 28 38 78
2017 Project management 30 38 32 151
2017 Other services to the public 20 52 27 299
2017 None of the above 16 52 32 1703
2014 Client contact centre 21 56 23 221
2014 Health care practitioners 17 47 36 880
2014 Federal regulators 16 52 32 26
2014 Compliance, inspection and enforcement 20 53 26 259
2014 Communications or public affairs 22 42 36 77
2014 Access to information and privacy 39 31 30 44
2014 Security 13 56 31 3209
2014 Science and technology 18 60 21 45
2014 Library services 35 34 31 15
2014 Legal services 8 51 40 48
2014 Administration and operations 26 40 33 1805
2014 Human resources 43 26 32 563
2014 Financial management 32 35 33 336
2014 Procurement 18 46 36 82
2014 Real property 22 37 41 96
2014 Materiel management 15 41 44 190
2014 Information management 20 40 40 170
2014 Information technology 17 47 36 293
2014 Internal audit 27 39 34 29
2014 Evaluation 20 63 17 136
2014 Other services to the public 14 52 34 437
2014 None of the above 16 52 32 1782

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 54 22 14 2 5 3 34
2017 Health care practitioners 28 14 24 20 8 7 118
2017 Compliance, inspection and enforcement 12 7 30 30 2 19 36
2017 Communications or public affairs 16 37 27 0 12 8 25
2017 Access to information and privacy 6 37 31 7 7 13 16
2017 Security 22 33 21 18 1 5 316
2017 Administration and operations 21 38 21 7 9 4 324
2017 Human resources 14 48 19 3 6 9 123
2017 Financial management 18 25 33 3 10 10 87
2017 Procurement 27 30 31 0 5 7 17
2017 Real property 37 19 14 30 0 0 20
2017 Materiel management 39 32 17 9 0 4 23
2017 Information management 25 17 36 0 14 8 36
2017 Information technology 20 32 38 6 2 2 65
2017 Evaluation 14 36 33 17 0 0 12
2017 Policy 14 37 19 11 15 4 25
2017 Project management 15 42 24 6 8 6 44
2017 Other services to the public 37 26 21 3 6 8 61
2017 None of the above 25 27 21 11 5 11 270
2014 Client contact centre 38 20 17 11 9999 14 49
2014 Health care practitioners 27 17 16 31 9999 9 146
2014 Compliance, inspection and enforcement 20 42 25 14 9999 0 57
2014 Communications or public affairs 17 51 21 11 9999 0 17
2014 Access to information and privacy 20 21 48 0 9999 11 17
2014 Security 22 33 17 20 9999 8 444
2014 Administration and operations 23 36 25 5 9999 12 478
2014 Human resources 14 27 33 4 9999 22 243
2014 Financial management 9 35 40 9 9999 6 106
2014 Procurement 35 20 19 6 9999 20 15
2014 Real property 23 45 13 14 9999 5 23
2014 Materiel management 47 23 16 4 9999 11 29
2014 Information management 20 26 29 6 9999 19 34
2014 Information technology 20 30 24 12 9999 13 50
2014 Evaluation 26 37 28 7 9999 3 30
2014 Other services to the public 27 19 22 17 9999 14 62
2014 None of the above 29 23 22 13 9999 13 288
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 53 17 3 1 1 0 78 4 151
2017 Health care practitioners 36 41 13 7 3 0 0 77 10 774
2017 Federal regulators 39 8 24 9 20 0 0 47 29 17
2017 Compliance, inspection and enforcement 19 37 17 18 9 0 0 56 27 160
2017 Communications or public affairs 55 36 4 2 1 1 0 92 4 71
2017 Access to information and privacy 35 40 16 4 4 0 0 75 9 44
2017 Security 16 33 21 13 16 1 0 50 29 2036
2017 Science and technology 34 40 10 13 2 0 0 74 16 43
2017 Library services 54 25 11 11 0 0 0 79 11 18
2017 Legal services 38 48 12 0 2 0 0 86 2 40
2017 Administration and operations 43 43 8 5 2 0 0 85 7 1409
2017 Human resources 43 42 8 6 1 0 0 85 7 391
2017 Financial management 39 43 11 4 2 0 0 83 6 315
2017 Procurement 31 45 12 6 3 2 1 79 9 92
2017 Real property 36 38 18 1 5 1 0 75 7 74
2017 Materiel management 44 37 11 3 5 1 0 81 8 141
2017 Information management 36 44 10 6 2 2 0 82 8 142
2017 Information technology 30 45 12 7 5 1 0 76 12 258
2017 Internal audit 60 26 9 5 0 0 0 86 5 21
2017 Evaluation 31 47 10 10 2 0 0 78 12 102
2017 Data sciences 47 53 0 0 0 0 0 100 0 17
2017 Policy 48 38 6 7 1 0 0 85 8 78
2017 Project management 38 45 6 9 2 0 1 83 11 151
2017 Other services to the public 34 49 8 4 5 0 0 83 9 298
2017 None of the above 30 40 14 8 8 1 0 71 16 1698
2014 Client contact centre 31 37 17 7 7 2 0 69 14 220
2014 Health care practitioners 26 42 17 9 6 0 0 69 15 879
2014 Federal regulators 15 41 12 17 13 2 0 58 30 26
2014 Compliance, inspection and enforcement 28 42 10 8 11 1 0 70 19 258
2014 Communications or public affairs 46 44 6 1 1 1 0 91 3 76
2014 Access to information and privacy 46 41 6 4 3 0 0 87 7 44
2014 Security 16 37 22 13 11 1 0 54 24 3206
2014 Science and technology 30 49 8 11 2 0 0 79 13 45
2014 Library services 45 21 7 13 14 0 0 65 27 15
2014 Legal services 41 39 11 3 6 0 0 80 9 48
2014 Administration and operations 40 42 10 5 3 0 0 82 7 1806
2014 Human resources 38 41 11 7 3 0 0 79 10 562
2014 Financial management 35 46 11 4 4 1 0 81 8 337
2014 Procurement 25 49 12 7 5 2 0 76 12 83
2014 Real property 35 43 16 4 1 1 1 79 5 96
2014 Materiel management 35 41 15 4 4 1 0 77 7 190
2014 Information management 40 44 8 4 2 1 1 85 6 170
2014 Information technology 39 44 11 4 1 0 0 83 5 293
2014 Internal audit 56 34 7 0 3 0 0 90 3 29
2014 Evaluation 26 48 14 8 3 1 1 75 11 136
2014 Other services to the public 36 40 13 6 5 1 0 76 11 437
2014 None of the above 31 41 14 7 6 1 0 72 13 1781

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 44 25 6 5 2 0 63 12 152
2017 Health care practitioners 23 42 15 10 7 2 0 67 18 774
2017 Federal regulators 9 20 9 19 44 0 0 28 63 17
2017 Compliance, inspection and enforcement 11 34 19 20 15 0 0 45 35 160
2017 Communications or public affairs 38 49 9 4 0 0 0 87 4 71
2017 Access to information and privacy 18 42 18 9 7 4 2 64 17 44
2017 Security 9 30 25 17 19 1 0 40 35 2037
2017 Science and technology 19 49 16 11 5 0 0 67 16 41
2017 Library services 29 21 21 0 24 0 6 53 25 18
2017 Legal services 21 36 18 21 4 0 0 57 25 40
2017 Administration and operations 25 42 17 10 5 1 0 68 15 1409
2017 Human resources 30 44 16 6 2 1 0 75 9 390
2017 Financial management 23 47 13 9 7 1 0 71 16 315
2017 Procurement 15 51 20 8 4 2 0 67 12 91
2017 Real property 15 42 25 11 7 1 0 57 17 75
2017 Materiel management 22 46 17 8 8 0 0 67 15 140
2017 Information management 20 49 14 12 3 2 1 70 15 143
2017 Information technology 20 43 21 11 4 1 0 63 15 258
2017 Internal audit 37 49 14 0 0 0 0 86 0 21
2017 Evaluation 15 52 23 5 5 0 0 67 10 104
2017 Data sciences 29 53 6 6 6 0 0 82 12 17
2017 Policy 36 44 9 7 4 0 0 80 11 78
2017 Project management 22 39 17 15 6 0 1 62 21 151
2017 Other services to the public 19 39 20 11 9 1 1 59 21 298
2017 None of the above 18 35 19 15 12 1 0 53 28 1697
2014 Client contact centre 15 36 25 15 9 0 0 51 24 221
2014 Health care practitioners 14 41 22 13 7 2 0 57 21 880
2014 Federal regulators 7 30 31 20 8 5 0 38 29 26
2014 Compliance, inspection and enforcement 17 34 24 14 11 0 0 51 25 258
2014 Communications or public affairs 36 49 5 9 0 1 0 86 9 76
2014 Access to information and privacy 33 39 13 5 7 4 0 75 12 44
2014 Security 11 34 24 16 13 1 0 46 29 3214
2014 Science and technology 25 35 28 4 2 6 0 64 7 45
2014 Library services 19 39 14 14 14 0 0 58 28 15
2014 Legal services 11 40 24 13 9 2 0 53 23 48
2014 Administration and operations 26 39 16 12 6 1 0 66 18 1805
2014 Human resources 24 45 17 8 4 1 0 70 13 563
2014 Financial management 19 43 18 10 8 2 1 63 19 336
2014 Procurement 14 39 27 14 6 0 0 53 20 83
2014 Real property 19 38 25 12 5 1 0 58 17 96
2014 Materiel management 21 38 20 9 10 1 1 60 20 189
2014 Information management 26 42 17 8 5 1 1 69 13 170
2014 Information technology 28 43 15 8 4 1 0 72 13 293
2014 Internal audit 58 32 3 7 0 0 0 90 7 29
2014 Evaluation 19 45 19 8 10 0 0 63 18 136
2014 Other services to the public 22 36 21 11 7 2 0 60 19 436
2014 None of the above 17 35 21 15 11 1 0 52 27 1780

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 31 37 17 4 0 1 21 41 151
2017 Health care practitioners 13 29 35 15 6 1 1 21 43 771
2017 Federal regulators 23 31 26 10 10 0 0 20 54 17
2017 Compliance, inspection and enforcement 21 34 33 8 3 0 1 12 55 160
2017 Communications or public affairs 8 17 40 23 11 2 0 35 25 71
2017 Access to information and privacy 16 27 41 9 7 0 0 16 43 44
2017 Security 20 34 30 8 4 1 2 12 56 2036
2017 Science and technology 2 32 36 17 10 0 3 27 35 42
2017 Library services 14 27 36 17 0 0 6 18 44 17
2017 Legal services 15 21 41 20 4 0 0 24 35 40
2017 Administration and operations 12 28 36 15 7 1 2 22 41 1404
2017 Human resources 19 30 33 12 6 1 0 18 49 388
2017 Financial management 7 21 35 23 13 0 1 37 28 313
2017 Procurement 8 26 38 16 6 2 2 23 36 92
2017 Real property 23 37 30 5 3 0 1 8 61 75
2017 Materiel management 12 27 36 16 8 0 2 24 39 139
2017 Information management 14 24 33 18 8 1 2 27 39 143
2017 Information technology 9 29 44 12 3 2 2 16 39 257
2017 Internal audit 0 19 30 23 18 5 5 46 21 21
2017 Evaluation 19 34 33 8 6 0 0 15 53 104
2017 Data sciences 18 23 47 12 0 0 0 12 41 17
2017 Policy 10 18 47 16 4 2 2 21 30 78
2017 Project management 14 26 37 18 4 0 2 22 40 150
2017 Other services to the public 13 31 33 13 7 0 2 21 45 296
2017 None of the above 18 26 33 14 6 1 4 20 46 1692
2014 Client contact centre 11 43 31 8 5 1 1 14 55 218
2014 Health care practitioners 14 36 33 11 4 0 1 15 51 876
2014 Federal regulators 10 48 20 22 0 0 0 22 58 26
2014 Compliance, inspection and enforcement 15 37 33 10 4 1 1 14 53 257
2014 Communications or public affairs 2 32 44 15 5 0 1 21 35 76
2014 Access to information and privacy 22 37 28 8 5 0 0 13 59 44
2014 Security 14 35 35 11 4 1 1 15 50 3206
2014 Science and technology 6 28 41 17 4 0 3 22 35 45
2014 Library services 34 21 13 13 13 0 6 28 59 15
2014 Legal services 19 42 34 2 2 0 2 3 62 48
2014 Administration and operations 12 31 36 14 7 0 1 21 43 1798
2014 Human resources 17 36 29 12 4 0 1 17 54 561
2014 Financial management 11 32 36 15 5 0 1 20 44 336
2014 Procurement 12 34 30 16 4 2 1 21 48 83
2014 Real property 16 38 29 11 4 0 1 15 55 96
2014 Materiel management 17 24 38 15 6 1 1 21 41 190
2014 Information management 12 27 36 15 5 1 4 21 41 170
2014 Information technology 9 26 41 17 4 1 2 22 36 293
2014 Internal audit 7 20 21 35 14 0 3 50 28 29
2014 Evaluation 16 29 32 14 6 0 3 20 47 136
2014 Other services to the public 14 31 37 9 6 1 2 16 46 435
2014 None of the above 14 31 36 12 6 1 1 18 46 1781

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 27 34 17 7 2 2 25 39 151
2017 Health care practitioners 14 26 29 19 9 1 2 29 41 768
2017 Federal regulators 57 27 12 0 0 0 4 0 87 17
2017 Compliance, inspection and enforcement 25 28 30 10 5 0 1 15 54 159
2017 Communications or public affairs 9 19 24 22 21 1 3 46 29 70
2017 Access to information and privacy 29 30 23 5 9 0 5 14 62 44
2017 Security 25 30 27 10 4 2 2 15 58 2030
2017 Science and technology 16 23 19 12 23 4 3 38 42 42
2017 Library services 5 15 16 25 20 0 19 56 24 18
2017 Legal services 9 12 47 15 12 4 0 28 23 40
2017 Administration and operations 15 24 31 18 9 1 2 28 40 1404
2017 Human resources 14 33 30 13 8 1 1 21 48 389
2017 Financial management 13 22 29 22 13 1 1 35 35 314
2017 Procurement 15 27 33 13 8 3 1 21 44 91
2017 Real property 19 24 40 8 5 1 3 13 45 75
2017 Materiel management 15 18 29 19 14 0 4 35 35 137
2017 Information management 10 28 32 15 9 3 3 26 40 143
2017 Information technology 8 26 34 18 10 2 2 29 35 258
2017 Internal audit 0 19 40 14 18 5 5 36 21 21
2017 Evaluation 25 28 28 7 9 3 1 16 55 104
2017 Data sciences 12 18 36 24 11 0 0 35 30 17
2017 Policy 12 23 39 21 4 1 0 25 35 78
2017 Project management 15 30 30 17 5 1 2 23 46 149
2017 Other services to the public 17 24 31 14 10 1 3 25 42 295
2017 None of the above 21 25 27 15 8 1 3 24 48 1692
2014 Client contact centre 20 30 29 11 7 2 2 18 52 220
2014 Health care practitioners 19 32 29 13 5 2 1 18 52 877
2014 Federal regulators 10 46 32 13 0 0 0 13 56 26
2014 Compliance, inspection and enforcement 17 28 31 14 7 1 2 22 46 257
2014 Communications or public affairs 4 18 42 18 14 1 3 33 23 76
2014 Access to information and privacy 28 21 25 12 11 0 2 24 50 44
2014 Security 18 32 31 12 5 2 1 17 51 3207
2014 Science and technology 8 27 26 29 5 2 3 36 37 45
2014 Library services 34 28 13 7 13 0 6 21 65 15
2014 Legal services 16 32 33 13 5 0 2 18 48 48
2014 Administration and operations 16 27 28 16 10 1 1 26 44 1796
2014 Human resources 18 26 30 16 8 1 1 24 46 561
2014 Financial management 16 29 30 16 6 1 1 23 46 336
2014 Procurement 20 28 30 10 9 0 2 20 49 83
2014 Real property 14 31 33 9 9 3 1 19 47 96
2014 Materiel management 19 23 29 18 9 1 1 27 43 190
2014 Information management 17 25 24 20 8 2 4 30 44 170
2014 Information technology 10 20 37 20 8 2 2 30 32 292
2014 Internal audit 7 10 27 38 14 0 3 54 18 29
2014 Evaluation 25 24 26 18 4 1 1 23 51 136
2014 Other services to the public 18 24 32 15 6 2 1 23 44 437
2014 None of the above 20 25 31 14 8 2 1 22 46 1781

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 28 31 15 4 3 3 20 47 151
2017 Health care practitioners 15 25 28 18 8 3 3 27 43 771
2017 Federal regulators 47 31 18 0 4 0 0 4 77 17
2017 Compliance, inspection and enforcement 27 27 27 12 5 0 1 18 55 159
2017 Communications or public affairs 18 18 34 14 10 0 6 25 39 69
2017 Access to information and privacy 14 25 27 21 5 0 9 28 42 43
2017 Security 25 28 27 10 4 3 4 15 56 2035
2017 Science and technology 20 27 21 10 15 5 3 26 51 43
2017 Library services 15 11 21 24 0 5 24 34 36 18
2017 Legal services 6 21 47 19 2 2 2 22 28 40
2017 Administration and operations 17 24 29 17 8 2 3 27 43 1408
2017 Human resources 24 29 24 11 7 3 1 19 56 390
2017 Financial management 12 25 33 18 8 0 2 27 39 313
2017 Procurement 25 25 20 23 5 0 2 29 51 91
2017 Real property 42 26 23 5 2 0 1 8 69 75
2017 Materiel management 17 28 27 17 7 0 4 25 47 138
2017 Information management 7 26 32 18 10 3 4 30 36 143
2017 Information technology 21 28 35 10 4 1 2 14 50 256
2017 Internal audit 10 24 13 35 10 5 5 49 36 21
2017 Evaluation 15 37 26 12 7 1 1 19 54 104
2017 Data sciences 24 29 29 18 0 0 0 18 53 17
2017 Policy 19 30 38 10 3 0 0 12 49 77
2017 Project management 21 34 30 8 6 0 1 14 56 148
2017 Other services to the public 13 27 27 18 10 1 4 29 42 293
2017 None of the above 20 24 27 15 8 1 4 24 47 1696
2014 Client contact centre 20 36 24 9 8 1 2 17 58 217
2014 Health care practitioners 23 30 27 11 5 2 3 17 55 880
2014 Federal regulators 27 35 21 15 0 0 2 15 63 25
2014 Compliance, inspection and enforcement 20 28 26 14 7 2 3 22 50 256
2014 Communications or public affairs 17 29 30 9 8 5 1 18 49 76
2014 Access to information and privacy 27 13 22 15 13 0 10 31 45 44
2014 Security 22 31 28 11 4 2 2 15 56 3208
2014 Science and technology 19 36 25 13 5 0 3 18 57 45
2014 Library services 21 14 39 13 0 0 14 15 40 15
2014 Legal services 27 26 28 8 8 0 3 17 54 48
2014 Administration and operations 19 27 30 14 7 1 2 22 47 1797
2014 Human resources 27 30 27 9 4 1 2 13 59 561
2014 Financial management 22 30 31 10 5 0 1 15 53 336
2014 Procurement 23 36 26 7 6 1 1 13 61 83
2014 Real property 30 35 24 5 3 1 2 8 67 95
2014 Materiel management 18 26 26 18 9 2 1 27 46 190
2014 Information management 14 20 35 15 8 2 6 25 38 170
2014 Information technology 14 29 36 13 4 2 2 18 45 292
2014 Internal audit 7 27 31 31 4 0 0 35 34 29
2014 Evaluation 21 37 17 16 6 1 2 23 60 136
2014 Other services to the public 23 21 30 16 6 0 3 23 46 437
2014 None of the above 20 26 29 14 6 2 2 21 49 1779

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 17 35 30 7 2 1 38 26 151
2017 Health care practitioners 8 18 36 26 10 1 2 37 26 765
2017 Federal regulators 9 56 31 4 0 0 0 4 65 17
2017 Compliance, inspection and enforcement 14 13 40 17 12 0 3 30 28 160
2017 Communications or public affairs 8 18 35 29 7 1 2 37 27 70
2017 Access to information and privacy 24 15 27 14 11 2 5 28 43 44
2017 Security 9 16 33 23 9 2 9 35 28 2028
2017 Science and technology 9 18 17 33 17 3 3 53 29 42
2017 Library services 0 0 22 42 16 0 20 73 0 17
2017 Legal services 9 19 30 32 4 0 5 38 30 40
2017 Administration and operations 9 17 33 26 12 1 2 39 27 1400
2017 Human resources 12 23 38 16 10 1 1 27 35 390
2017 Financial management 6 12 35 27 19 0 1 46 19 312
2017 Procurement 16 15 27 30 11 0 1 42 31 91
2017 Real property 10 25 40 23 1 0 1 24 36 74
2017 Materiel management 8 11 30 33 14 0 4 49 20 134
2017 Information management 7 17 31 27 13 2 3 42 25 141
2017 Information technology 6 19 33 33 8 1 1 42 25 256
2017 Internal audit 0 10 19 44 18 5 5 69 11 21
2017 Evaluation 16 27 36 11 8 1 1 20 43 104
2017 Data sciences 11 24 42 18 6 0 0 24 35 17
2017 Policy 5 18 38 25 13 0 1 38 23 78
2017 Project management 14 21 37 20 6 0 2 26 36 148
2017 Other services to the public 8 21 31 24 11 1 5 38 30 295
2017 None of the above 10 16 32 25 10 1 5 38 28 1691
2014 Client contact centre 11 23 37 16 11 1 2 27 35 216
2014 Health care practitioners 11 21 36 21 7 1 2 29 33 876
2014 Federal regulators 8 21 23 38 0 5 5 42 32 24
2014 Compliance, inspection and enforcement 13 12 33 30 7 1 4 39 26 255
2014 Communications or public affairs 5 25 39 22 5 0 3 28 32 75
2014 Access to information and privacy 17 30 29 18 4 0 2 22 48 44
2014 Security 8 17 35 25 8 2 5 36 27 3194
2014 Science and technology 8 17 37 29 7 0 3 37 26 45
2014 Library services 27 14 14 19 19 0 6 41 44 15
2014 Legal services 16 16 34 22 6 0 5 30 34 48
2014 Administration and operations 9 21 36 23 9 1 1 33 30 1787
2014 Human resources 19 27 31 15 6 1 1 21 47 560
2014 Financial management 8 22 38 21 10 0 1 31 30 336
2014 Procurement 16 19 35 20 11 0 0 31 34 83
2014 Real property 9 28 37 17 8 0 1 26 37 96
2014 Materiel management 8 18 30 30 12 1 2 43 26 188
2014 Information management 12 16 30 29 8 1 5 39 29 170
2014 Information technology 10 12 40 28 7 1 1 36 23 292
2014 Internal audit 10 17 31 31 11 0 0 42 27 29
2014 Evaluation 14 18 38 23 6 0 1 29 33 136
2014 Other services to the public 13 16 33 27 8 0 3 37 29 434
2014 None of the above 10 17 35 25 10 1 2 36 28 1770

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 28 23 19 7 2 1 27 49 151
2017 Health care practitioners 31 27 24 10 7 0 1 17 59 770
2017 Federal regulators 32 28 33 4 4 0 0 8 59 17
2017 Compliance, inspection and enforcement 30 21 28 12 7 0 2 19 52 160
2017 Communications or public affairs 22 29 24 10 9 3 3 20 54 70
2017 Access to information and privacy 25 20 24 12 5 0 15 19 53 43
2017 Security 22 26 28 14 5 1 4 20 50 2036
2017 Science and technology 16 28 18 14 20 0 5 36 46 43
2017 Library services 16 29 10 10 16 0 19 32 56 18
2017 Legal services 22 18 31 23 2 4 0 26 42 40
2017 Administration and operations 22 24 27 14 10 1 3 24 48 1406
2017 Human resources 23 30 26 12 7 1 1 19 54 388
2017 Financial management 15 22 27 22 13 0 1 36 37 315
2017 Procurement 23 21 24 19 8 0 5 28 46 90
2017 Real property 26 20 40 10 3 0 1 13 46 75
2017 Materiel management 21 27 27 15 7 0 3 23 50 137
2017 Information management 24 22 27 13 9 2 3 23 48 142
2017 Information technology 19 30 30 12 5 1 3 18 51 257
2017 Internal audit 10 23 30 18 14 5 0 33 35 21
2017 Evaluation 39 22 24 6 8 1 0 15 61 104
2017 Data sciences 29 24 30 18 0 0 0 18 52 17
2017 Policy 14 25 29 18 10 1 2 29 40 78
2017 Project management 21 24 32 15 4 0 2 20 47 150
2017 Other services to the public 22 26 28 11 8 0 4 20 50 294
2017 None of the above 26 23 27 13 7 1 3 21 51 1696
2014 Client contact centre 28 29 26 8 8 1 2 16 58 219
2014 Health care practitioners 40 30 19 6 4 1 1 10 71 877
2014 Federal regulators 12 26 47 15 0 0 0 15 38 26
2014 Compliance, inspection and enforcement 29 24 23 14 7 0 3 21 55 258
2014 Communications or public affairs 25 41 11 14 3 5 1 18 70 76
2014 Access to information and privacy 28 29 18 16 4 0 4 21 60 44
2014 Security 19 28 30 14 5 2 3 19 49 3202
2014 Science and technology 11 31 39 7 7 2 3 15 45 45
2014 Library services 34 27 20 0 13 0 6 14 65 15
2014 Legal services 25 32 28 5 5 0 5 10 61 48
2014 Administration and operations 24 30 25 12 6 1 1 18 56 1799
2014 Human resources 24 33 23 13 4 0 2 17 59 561
2014 Financial management 27 24 32 9 6 1 2 15 53 336
2014 Procurement 27 31 25 9 4 0 3 14 60 83
2014 Real property 27 33 30 9 2 0 0 10 60 96
2014 Materiel management 28 27 24 11 9 1 1 20 55 189
2014 Information management 31 27 21 11 7 1 3 18 60 169
2014 Information technology 21 25 34 13 3 1 3 17 48 293
2014 Internal audit 20 21 33 10 11 0 4 22 43 29
2014 Evaluation 36 31 20 8 5 0 1 13 67 136
2014 Other services to the public 28 25 25 13 6 0 2 20 54 435
2014 None of the above 25 26 27 13 6 1 1 19 53 1779

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 21 24 19 12 3 5 33 40 152
2017 Health care practitioners 15 21 26 22 12 2 3 36 37 772
2017 Federal regulators 17 28 35 0 15 0 4 16 47 16
2017 Compliance, inspection and enforcement 19 25 26 18 9 0 2 28 46 159
2017 Communications or public affairs 8 22 21 26 13 3 7 43 34 70
2017 Access to information and privacy 33 31 13 7 9 2 5 17 68 44
2017 Security 17 19 27 20 8 3 6 31 39 2036
2017 Science and technology 18 20 9 20 25 0 8 49 41 42
2017 Library services 6 10 33 26 5 5 16 38 20 18
2017 Legal services 13 18 27 21 20 2 0 41 31 40
2017 Administration and operations 16 26 27 17 8 2 3 27 44 1404
2017 Human resources 18 33 26 13 7 2 1 20 53 388
2017 Financial management 18 22 27 17 11 1 3 30 42 314
2017 Procurement 9 29 22 21 14 0 6 36 41 91
2017 Real property 18 18 36 21 4 0 3 26 37 75
2017 Materiel management 8 19 22 32 16 1 3 49 28 136
2017 Information management 17 19 28 24 7 4 1 32 38 142
2017 Information technology 4 18 30 28 13 2 5 44 24 257
2017 Internal audit 5 10 48 23 10 5 0 34 15 21
2017 Evaluation 28 24 29 9 10 0 1 19 52 104
2017 Data sciences 6 18 29 29 17 0 0 47 24 17
2017 Policy 10 27 32 23 4 1 3 28 39 77
2017 Project management 14 27 31 16 7 1 2 24 43 149
2017 Other services to the public 12 19 31 19 13 2 5 34 33 293
2017 None of the above 15 20 26 21 11 2 6 34 38 1699
2014 Client contact centre 19 26 26 15 11 1 2 27 46 219
2014 Health care practitioners 14 22 29 19 12 1 3 32 38 877
2014 Federal regulators 23 23 18 21 8 5 2 31 50 25
2014 Compliance, inspection and enforcement 13 20 26 24 12 2 3 38 35 257
2014 Communications or public affairs 2 24 29 30 8 2 5 41 28 76
2014 Access to information and privacy 32 22 23 11 4 6 3 16 59 44
2014 Security 12 20 30 23 9 2 4 35 34 3204
2014 Science and technology 6 15 28 22 18 3 7 45 24 45
2014 Library services 28 14 19 19 13 0 7 34 45 15
2014 Legal services 14 26 25 21 7 0 8 30 43 48
2014 Administration and operations 15 23 28 21 9 1 2 31 40 1799
2014 Human resources 16 24 26 21 10 1 2 32 41 561
2014 Financial management 18 27 28 17 8 1 1 25 46 336
2014 Procurement 18 16 27 21 13 0 5 36 36 83
2014 Real property 13 17 28 29 9 1 3 39 32 96
2014 Materiel management 15 22 20 21 18 1 3 40 38 190
2014 Information management 21 19 26 17 9 1 5 29 43 170
2014 Information technology 6 12 30 35 13 1 3 50 19 292
2014 Internal audit 10 17 40 18 11 0 4 30 29 29
2014 Evaluation 22 25 31 16 4 0 3 21 47 136
2014 Other services to the public 11 20 29 21 14 1 4 37 33 437
2014 None of the above 15 20 27 23 10 1 3 35 37 1776

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 28 35 14 8 3 3 24 39 152
2017 Health care practitioners 21 26 31 12 6 3 2 18 49 773
2017 Federal regulators 37 30 34 0 0 0 0 0 66 17
2017 Compliance, inspection and enforcement 29 26 31 6 4 2 1 11 57 160
2017 Communications or public affairs 10 17 34 27 6 0 6 36 28 70
2017 Access to information and privacy 15 20 19 18 16 2 10 39 40 44
2017 Security 22 26 26 13 4 3 6 18 53 2034
2017 Science and technology 16 23 26 7 18 5 5 28 43 42
2017 Library services 10 25 30 10 5 0 19 18 44 18
2017 Legal services 14 23 33 18 6 2 5 26 39 40
2017 Administration and operations 17 25 32 14 8 2 3 22 43 1406
2017 Human resources 17 31 30 13 7 3 0 20 49 387
2017 Financial management 9 23 38 16 12 1 1 29 32 314
2017 Procurement 21 27 29 13 5 1 2 19 50 91
2017 Real property 26 30 34 5 2 2 1 8 57 75
2017 Materiel management 16 18 32 21 10 1 2 32 35 134
2017 Information management 9 26 37 13 6 5 4 21 38 143
2017 Information technology 17 33 31 12 2 3 2 15 53 257
2017 Internal audit 0 19 32 30 10 5 5 43 21 21
2017 Evaluation 24 26 33 5 11 1 1 16 51 104
2017 Data sciences 17 41 18 18 6 0 0 24 59 17
2017 Policy 5 27 40 17 9 1 0 27 33 78
2017 Project management 17 31 38 8 3 1 2 11 50 148
2017 Other services to the public 17 22 31 13 8 3 6 23 43 292
2017 None of the above 19 22 29 14 8 2 5 23 45 1694
2014 Client contact centre 19 26 36 9 7 1 1 17 46 220
2014 Health care practitioners 27 31 27 8 4 2 2 12 60 874
2014 Federal regulators 16 22 39 15 0 5 2 17 41 25
2014 Compliance, inspection and enforcement 22 28 26 13 4 3 3 18 54 257
2014 Communications or public affairs 7 24 47 15 4 1 1 20 32 76
2014 Access to information and privacy 12 32 21 14 7 4 10 25 51 42
2014 Security 18 29 28 13 5 3 4 19 50 3203
2014 Science and technology 15 24 40 17 0 2 3 17 41 45
2014 Library services 34 21 19 13 13 0 0 26 55 15
2014 Legal services 24 20 34 8 3 2 9 13 49 48
2014 Administration and operations 18 26 32 13 7 2 2 21 46 1798
2014 Human resources 20 31 31 10 5 2 2 16 52 561
2014 Financial management 16 29 35 13 5 1 1 18 46 336
2014 Procurement 24 24 32 14 2 1 3 17 50 83
2014 Real property 30 26 30 11 1 0 1 12 57 95
2014 Materiel management 15 23 32 14 10 4 2 26 41 187
2014 Information management 14 26 30 16 8 2 4 26 43 169
2014 Information technology 13 22 41 15 6 1 3 21 36 292
2014 Internal audit 10 16 38 21 10 0 4 33 28 29
2014 Evaluation 21 30 30 10 5 1 2 16 53 136
2014 Other services to the public 19 25 30 13 7 1 4 21 47 435
2014 None of the above 20 24 31 13 7 2 3 20 47 1771

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 46 8 14 8 1 0 69 23 150
2017 Health care practitioners 30 33 10 14 12 1 0 63 27 773
2017 Federal regulators 17 38 0 4 42 0 0 55 45 17
2017 Compliance, inspection and enforcement 21 27 13 15 23 0 0 48 38 160
2017 Communications or public affairs 50 30 9 7 4 0 0 80 11 71
2017 Access to information and privacy 32 24 21 11 11 0 0 56 22 44
2017 Security 13 23 18 20 24 1 1 37 45 2038
2017 Science and technology 28 42 0 22 7 0 0 71 29 43
2017 Library services 26 29 6 5 24 5 6 61 32 18
2017 Legal services 28 43 11 4 14 0 0 71 18 40
2017 Administration and operations 34 35 11 11 9 1 0 69 20 1412
2017 Human resources 39 35 9 11 4 1 0 75 16 390
2017 Financial management 43 30 11 10 6 0 0 73 16 314
2017 Procurement 37 35 11 7 10 0 0 72 17 92
2017 Real property 31 43 13 4 9 0 0 74 13 75
2017 Materiel management 40 30 12 6 12 1 0 70 18 140
2017 Information management 36 34 13 6 9 1 1 71 16 142
2017 Information technology 47 33 7 9 4 1 0 80 13 258
2017 Internal audit 36 43 5 16 0 0 0 79 16 21
2017 Evaluation 30 46 8 10 6 0 0 75 16 104
2017 Data sciences 29 29 24 12 6 0 0 58 18 17
2017 Policy 36 37 5 12 10 0 0 73 22 78
2017 Project management 27 38 12 13 9 1 1 65 22 151
2017 Other services to the public 32 29 8 14 16 1 1 61 30 299
2017 None of the above 24 29 15 14 17 1 1 53 31 1705
2014 Client contact centre 26 33 17 15 8 0 0 60 23 220
2014 Health care practitioners 26 33 11 19 11 0 0 59 30 878
2014 Federal regulators 7 25 26 12 29 0 0 32 41 26
2014 Compliance, inspection and enforcement 29 32 10 14 15 0 0 62 28 258
2014 Communications or public affairs 44 29 8 11 7 1 0 74 18 77
2014 Access to information and privacy 32 24 14 19 11 0 0 55 30 44
2014 Security 18 32 16 18 16 1 0 50 34 3208
2014 Science and technology 31 32 16 16 5 0 0 63 21 45
2014 Library services 39 20 7 0 27 7 0 63 29 15
2014 Legal services 32 20 16 20 13 0 0 52 32 48
2014 Administration and operations 35 33 10 12 9 0 0 69 21 1803
2014 Human resources 41 32 9 9 8 0 1 74 17 563
2014 Financial management 39 32 11 8 9 1 0 72 17 337
2014 Procurement 37 31 13 13 4 0 1 69 17 83
2014 Real property 44 33 10 6 6 0 0 77 12 96
2014 Materiel management 39 28 8 9 14 1 0 68 24 190
2014 Information management 40 34 8 12 3 2 1 76 16 170
2014 Information technology 50 29 9 8 3 1 0 79 11 293
2014 Internal audit 51 28 7 7 7 0 0 79 14 29
2014 Evaluation 40 33 14 7 5 0 1 74 12 136
2014 Other services to the public 33 25 13 16 13 1 0 58 29 436
2014 None of the above 29 32 11 15 13 0 0 61 28 1782

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 47 11 9 5 1 0 75 14 152
2017 Health care practitioners 25 42 12 14 8 0 0 67 22 773
2017 Federal regulators 17 37 28 4 14 0 0 54 19 17
2017 Compliance, inspection and enforcement 20 35 19 16 11 0 0 55 26 159
2017 Communications or public affairs 47 32 4 12 4 0 0 80 16 71
2017 Access to information and privacy 26 39 5 16 15 0 0 64 31 44
2017 Security 9 33 20 18 18 1 0 43 36 2029
2017 Science and technology 27 43 10 13 7 0 0 70 20 43
2017 Library services 26 29 5 21 14 0 6 58 37 18
2017 Legal services 28 43 10 11 7 0 0 72 18 40
2017 Administration and operations 28 44 11 11 6 0 0 72 17 1411
2017 Human resources 41 42 6 9 2 0 0 83 11 391
2017 Financial management 39 39 11 7 4 0 0 78 11 315
2017 Procurement 30 40 9 13 8 0 0 70 21 92
2017 Real property 31 51 8 7 4 0 0 81 11 75
2017 Materiel management 27 41 15 7 10 0 0 68 17 139
2017 Information management 29 43 10 15 2 0 1 72 17 142
2017 Information technology 42 41 9 5 2 0 0 83 7 257
2017 Internal audit 41 42 7 5 5 0 0 84 10 21
2017 Evaluation 30 49 11 6 4 0 0 79 10 103
2017 Data sciences 41 42 0 12 6 0 0 82 18 17
2017 Policy 44 38 6 6 6 0 0 82 12 78
2017 Project management 33 46 10 8 3 0 1 79 11 151
2017 Other services to the public 25 39 9 16 10 1 0 64 26 300
2017 None of the above 21 37 15 14 12 0 0 59 26 1698
2014 Client contact centre 26 46 14 10 3 0 0 73 13 219
2014 Health care practitioners 22 43 11 15 8 0 0 65 23 878
2014 Federal regulators 6 56 14 13 12 0 0 61 25 26
2014 Compliance, inspection and enforcement 24 41 13 14 7 0 0 65 22 258
2014 Communications or public affairs 47 36 4 12 1 0 0 83 13 77
2014 Access to information and privacy 14 43 18 14 10 0 0 57 25 44
2014 Security 11 43 21 16 9 0 0 54 25 3207
2014 Science and technology 28 47 15 5 5 0 0 76 10 45
2014 Library services 33 40 21 6 0 0 0 72 6 15
2014 Legal services 22 32 20 20 6 0 0 54 26 48
2014 Administration and operations 30 44 11 10 5 0 0 74 15 1802
2014 Human resources 39 44 7 8 3 0 0 83 11 561
2014 Financial management 34 44 10 8 4 0 0 79 12 337
2014 Procurement 34 42 9 8 6 0 1 77 14 83
2014 Real property 33 48 9 7 2 0 0 81 9 96
2014 Materiel management 34 37 10 11 8 1 0 71 18 190
2014 Information management 38 42 10 5 2 1 1 82 8 170
2014 Information technology 48 35 11 4 1 1 0 83 6 293
2014 Internal audit 58 35 0 3 3 0 0 93 7 29
2014 Evaluation 32 52 9 6 1 0 0 84 7 136
2014 Other services to the public 26 38 14 14 8 0 0 64 22 433
2014 None of the above 25 42 13 13 7 0 0 67 20 1781

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 42 19 7 3 3 0 69 11 152
2017 Health care practitioners 35 36 17 4 4 3 0 74 8 773
2017 Federal regulators 37 8 13 13 29 0 0 45 42 17
2017 Compliance, inspection and enforcement 18 39 24 8 11 0 0 57 19 160
2017 Communications or public affairs 60 27 6 3 1 3 0 89 4 71
2017 Access to information and privacy 33 23 26 4 4 7 2 62 10 44
2017 Security 16 31 26 10 14 3 1 48 25 2039
2017 Science and technology 37 30 23 5 2 2 0 70 7 43
2017 Library services 25 30 21 0 19 0 6 58 20 18
2017 Legal services 26 47 8 12 4 2 0 75 17 40
2017 Administration and operations 35 38 16 5 2 2 1 76 8 1408
2017 Human resources 43 40 10 3 2 2 0 85 5 391
2017 Financial management 37 41 13 4 3 2 0 80 7 314
2017 Procurement 31 37 21 3 4 5 0 70 7 91
2017 Real property 21 43 29 4 0 1 1 66 4 74
2017 Materiel management 36 40 12 6 5 0 1 77 11 140
2017 Information management 30 43 15 4 3 2 4 77 7 142
2017 Information technology 36 33 18 4 2 6 0 74 7 258
2017 Internal audit 41 44 10 0 0 5 0 90 0 21
2017 Evaluation 19 47 21 7 3 3 0 68 10 103
2017 Data sciences 53 29 0 6 6 6 0 88 12 17
2017 Policy 41 34 16 6 1 1 0 76 8 78
2017 Project management 27 44 14 6 7 2 1 72 14 150
2017 Other services to the public 29 37 15 9 8 1 1 67 17 300
2017 None of the above 24 36 21 8 8 3 1 62 16 1697
2014 Client contact centre 24 47 18 4 2 3 2 75 6 221
2014 Health care practitioners 30 41 17 6 3 3 1 73 9 879
2014 Federal regulators 22 22 29 24 0 2 0 45 25 26
2014 Compliance, inspection and enforcement 32 38 13 5 9 2 1 72 15 258
2014 Communications or public affairs 48 44 4 0 0 4 0 96 0 76
2014 Access to information and privacy 42 23 16 5 3 8 4 73 8 44
2014 Security 23 37 21 8 6 3 1 63 15 3211
2014 Science and technology 44 34 17 2 2 2 0 79 4 45
2014 Library services 45 7 21 0 21 7 0 55 22 15
2014 Legal services 29 36 16 8 8 3 0 67 16 48
2014 Administration and operations 40 37 12 5 4 3 0 79 9 1802
2014 Human resources 45 37 10 4 1 2 0 84 6 562
2014 Financial management 35 46 9 4 3 2 1 83 7 336
2014 Procurement 23 47 16 6 1 5 1 75 8 83
2014 Real property 32 39 22 2 2 2 1 73 4 96
2014 Materiel management 34 40 15 6 4 1 0 75 10 190
2014 Information management 42 35 12 4 3 2 1 80 7 169
2014 Information technology 46 34 12 2 2 4 0 83 4 293
2014 Internal audit 55 28 7 3 3 3 0 86 7 29
2014 Evaluation 27 53 11 3 4 3 0 82 6 136
2014 Other services to the public 37 33 18 6 5 2 0 71 11 436
2014 None of the above 29 40 17 6 6 2 1 70 12 1780

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 50 18 9 3 1 0 70 12 152
2017 Health care practitioners 29 42 16 7 4 1 0 72 11 773
2017 Federal regulators 27 32 9 13 19 0 0 59 32 17
2017 Compliance, inspection and enforcement 16 32 20 19 12 1 0 49 31 159
2017 Communications or public affairs 51 37 4 4 1 3 0 91 5 70
2017 Access to information and privacy 34 35 25 2 2 2 0 70 4 44
2017 Security 12 36 21 15 14 2 0 49 29 2039
2017 Science and technology 38 39 11 9 2 0 0 77 11 43
2017 Library services 29 26 16 5 19 0 6 58 25 18
2017 Legal services 20 59 10 7 4 0 0 79 11 40
2017 Administration and operations 33 42 13 6 4 2 0 77 10 1407
2017 Human resources 40 43 11 3 2 1 0 84 5 390
2017 Financial management 33 48 10 5 3 2 0 82 7 315
2017 Procurement 27 45 13 9 5 2 0 74 14 90
2017 Real property 28 49 17 4 3 0 0 77 7 75
2017 Materiel management 36 45 14 2 3 0 0 81 5 140
2017 Information management 29 48 11 8 1 2 2 79 9 143
2017 Information technology 30 48 13 6 2 2 0 79 7 258
2017 Internal audit 27 68 0 5 0 0 0 95 5 21
2017 Evaluation 18 49 15 11 6 1 0 68 17 104
2017 Data sciences 52 35 6 6 0 0 0 88 6 17
2017 Policy 34 44 12 6 3 1 0 78 9 78
2017 Project management 27 47 12 10 3 1 1 75 13 150
2017 Other services to the public 23 46 14 11 5 1 0 70 16 300
2017 None of the above 22 39 18 10 8 2 0 62 19 1700
2014 Client contact centre 22 46 18 8 4 2 0 70 12 221
2014 Health care practitioners 25 41 19 8 5 2 0 68 13 879
2014 Federal regulators 15 19 34 29 0 2 0 35 30 26
2014 Compliance, inspection and enforcement 27 41 12 11 7 3 0 70 18 258
2014 Communications or public affairs 45 46 4 1 1 2 0 93 3 76
2014 Access to information and privacy 34 32 13 10 3 6 2 73 14 44
2014 Security 19 38 20 12 8 2 1 58 21 3215
2014 Science and technology 32 47 11 5 4 2 0 80 9 45
2014 Library services 45 21 14 0 14 7 0 70 15 15
2014 Legal services 35 34 11 10 8 1 0 71 18 48
2014 Administration and operations 37 39 13 6 4 2 0 77 10 1805
2014 Human resources 41 43 9 4 2 1 0 84 7 563
2014 Financial management 30 45 14 6 3 1 1 77 9 336
2014 Procurement 24 54 15 2 1 2 1 81 4 82
2014 Real property 34 43 14 3 4 1 0 78 8 96
2014 Materiel management 34 42 10 6 5 3 0 79 11 190
2014 Information management 44 31 13 5 2 3 1 78 8 170
2014 Information technology 46 37 10 4 1 2 0 85 5 293
2014 Internal audit 58 28 10 0 3 0 0 86 3 29
2014 Evaluation 30 40 16 4 8 1 0 71 12 136
2014 Other services to the public 34 32 19 7 6 2 0 68 13 437
2014 None of the above 26 39 16 9 7 2 1 67 17 1782

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 40 23 5 6 0 0 66 12 151
2017 Health care practitioners 30 44 11 9 6 0 0 74 15 773
2017 Federal regulators 13 27 19 28 14 0 0 39 42 17
2017 Compliance, inspection and enforcement 18 33 21 13 16 0 0 51 29 160
2017 Communications or public affairs 54 35 4 5 1 0 0 90 6 71
2017 Access to information and privacy 31 51 9 7 2 0 0 82 9 44
2017 Security 13 36 17 16 18 0 0 49 34 2039
2017 Science and technology 38 51 2 5 5 0 0 89 9 43
2017 Library services 29 30 6 19 5 0 11 67 26 18
2017 Legal services 23 53 14 9 2 0 0 75 11 40
2017 Administration and operations 36 41 12 6 5 0 0 77 11 1409
2017 Human resources 45 41 8 3 2 0 0 87 5 391
2017 Financial management 39 41 11 5 4 0 0 80 9 314
2017 Procurement 32 33 15 11 8 1 0 66 19 91
2017 Real property 31 46 12 7 4 0 0 77 11 74
2017 Materiel management 40 39 7 7 8 0 0 79 15 139
2017 Information management 32 46 10 6 3 1 1 79 10 143
2017 Information technology 38 41 12 5 2 1 0 80 8 258
2017 Internal audit 27 63 10 0 0 0 0 90 0 21
2017 Evaluation 22 50 16 9 3 0 0 72 12 104
2017 Data sciences 58 36 0 6 0 0 0 94 6 17
2017 Policy 48 37 5 9 1 0 0 85 10 78
2017 Project management 36 41 13 4 5 1 1 78 9 151
2017 Other services to the public 30 38 15 8 8 0 0 68 16 300
2017 None of the above 25 40 13 11 11 0 0 65 22 1698
2014 Client contact centre 24 40 23 8 6 0 0 64 14 221
2014 Health care practitioners 29 40 15 10 6 1 0 70 15 878
2014 Federal regulators 18 33 22 20 7 0 0 51 27 26
2014 Compliance, inspection and enforcement 28 42 9 13 6 1 0 71 20 258
2014 Communications or public affairs 57 32 6 2 3 0 0 88 5 76
2014 Access to information and privacy 36 31 23 5 5 0 0 67 10 44
2014 Security 19 39 17 13 10 0 0 59 24 3211
2014 Science and technology 42 40 12 4 2 0 0 82 6 45
2014 Library services 45 34 7 0 14 0 0 79 14 15
2014 Legal services 27 40 11 8 14 0 0 67 22 48
2014 Administration and operations 38 38 10 8 4 0 0 77 13 1803
2014 Human resources 41 41 10 5 2 0 0 82 7 563
2014 Financial management 36 41 13 7 4 0 0 77 10 336
2014 Procurement 29 52 6 7 4 1 1 84 11 83
2014 Real property 40 35 14 9 2 0 0 75 11 95
2014 Materiel management 38 39 8 9 5 1 0 78 14 190
2014 Information management 43 38 9 5 3 1 1 83 8 170
2014 Information technology 49 35 10 3 3 0 0 84 6 293
2014 Internal audit 59 31 0 7 3 0 0 90 10 29
2014 Evaluation 28 41 16 8 6 0 0 70 15 136
2014 Other services to the public 33 37 15 8 7 0 0 71 14 437
2014 None of the above 30 39 13 9 9 0 0 69 18 1779

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 29 31 13 11 1 1 44 24 151
2017 Health care practitioners 18 30 15 18 14 2 1 50 34 773
2017 Federal regulators 9 11 4 22 53 0 0 20 75 17
2017 Compliance, inspection and enforcement 12 25 21 17 21 0 4 39 40 160
2017 Communications or public affairs 41 22 11 10 5 7 4 71 17 71
2017 Access to information and privacy 21 13 16 20 18 7 4 39 43 44
2017 Security 8 22 21 20 27 2 1 31 48 2038
2017 Science and technology 18 30 19 16 16 0 0 48 32 43
2017 Library services 21 19 16 15 19 5 6 45 37 18
2017 Legal services 10 45 12 24 6 4 0 57 31 40
2017 Administration and operations 20 35 16 13 11 3 2 58 25 1412
2017 Human resources 22 39 17 10 5 4 4 65 16 390
2017 Financial management 24 30 15 15 7 4 4 60 24 314
2017 Procurement 27 27 21 11 9 3 2 57 21 92
2017 Real property 15 45 21 5 12 0 2 61 18 75
2017 Materiel management 23 36 22 6 13 0 1 59 19 140
2017 Information management 17 37 15 16 7 2 4 59 25 142
2017 Information technology 25 41 13 8 6 3 4 71 15 258
2017 Internal audit 10 37 9 30 0 9 5 54 35 21
2017 Evaluation 20 36 23 13 8 1 0 56 21 104
2017 Data sciences 29 23 6 12 24 0 6 56 38 17
2017 Policy 26 35 14 14 4 5 2 66 19 78
2017 Project management 18 35 15 12 14 2 2 56 28 151
2017 Other services to the public 18 33 18 12 15 3 1 52 28 300
2017 None of the above 15 27 18 17 19 2 1 44 37 1704
2014 Client contact centre 19 32 24 11 12 0 2 51 24 220
2014 Health care practitioners 17 31 14 19 15 2 1 50 36 880
2014 Federal regulators 0 32 22 16 29 0 0 32 46 26
2014 Compliance, inspection and enforcement 19 26 18 17 15 4 1 47 34 258
2014 Communications or public affairs 32 39 11 8 6 3 0 74 15 77
2014 Access to information and privacy 18 29 17 18 14 0 5 49 33 44
2014 Security 12 30 22 18 15 2 1 44 34 3211
2014 Science and technology 18 32 17 15 7 6 4 56 25 45
2014 Library services 27 32 14 6 21 0 0 58 28 15
2014 Legal services 26 24 21 21 8 0 0 50 29 48
2014 Administration and operations 23 36 15 11 10 2 2 62 22 1805
2014 Human resources 31 33 14 11 7 2 2 67 19 563
2014 Financial management 25 33 15 10 11 3 3 62 22 337
2014 Procurement 26 34 16 11 5 3 4 65 18 83
2014 Real property 19 49 14 5 10 1 2 70 15 96
2014 Materiel management 28 31 12 8 17 2 2 61 26 190
2014 Information management 33 30 17 9 5 2 4 67 15 170
2014 Information technology 36 36 11 5 6 4 3 76 12 293
2014 Internal audit 31 27 7 14 10 0 10 65 27 29
2014 Evaluation 28 31 17 12 9 1 2 60 22 136
2014 Other services to the public 19 31 16 17 13 2 2 52 31 437
2014 None of the above 18 33 16 17 12 2 1 53 30 1783

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 48 19 6 2 4 0 72 9 152
2017 Health care practitioners 31 43 14 6 3 3 0 76 9 770
2017 Federal regulators 27 16 17 20 20 0 0 43 40 17
2017 Compliance, inspection and enforcement 24 45 14 11 7 0 0 68 17 159
2017 Communications or public affairs 48 38 7 4 0 3 0 89 4 70
2017 Access to information and privacy 27 41 17 13 0 2 0 70 14 44
2017 Security 18 40 20 10 10 1 0 59 21 2033
2017 Science and technology 22 41 24 11 0 2 0 64 12 42
2017 Library services 43 35 11 0 0 5 6 88 0 18
2017 Legal services 36 34 11 12 2 4 0 73 15 40
2017 Administration and operations 30 46 14 5 3 2 1 78 8 1408
2017 Human resources 35 43 13 6 1 2 0 80 7 387
2017 Financial management 28 46 14 4 3 4 1 77 8 314
2017 Procurement 28 42 21 5 1 4 0 73 6 91
2017 Real property 23 54 9 10 4 0 0 77 14 75
2017 Materiel management 33 47 12 6 2 0 0 80 8 140
2017 Information management 30 46 14 2 1 6 1 82 4 142
2017 Information technology 27 53 12 4 2 2 0 82 6 257
2017 Internal audit 28 58 9 5 0 0 0 86 5 21
2017 Evaluation 23 47 16 6 6 1 1 72 12 104
2017 Data sciences 41 47 6 6 0 0 0 88 6 17
2017 Policy 40 42 8 4 6 0 0 83 10 78
2017 Project management 31 41 13 9 4 1 1 74 13 151
2017 Other services to the public 30 43 14 9 4 0 0 73 13 297
2017 None of the above 25 40 17 8 6 2 1 67 15 1692
2014 Client contact centre 27 45 17 7 2 2 0 73 9 221
2014 Health care practitioners 28 44 14 8 3 3 0 75 11 880
2014 Federal regulators 23 39 12 9 10 8 0 67 21 26
2014 Compliance, inspection and enforcement 29 47 11 6 5 2 0 77 12 258
2014 Communications or public affairs 42 51 5 0 0 2 0 95 0 76
2014 Access to information and privacy 29 42 19 7 0 3 0 73 7 44
2014 Security 21 43 19 9 5 2 0 66 14 3211
2014 Science and technology 34 39 15 8 2 2 0 75 11 45
2014 Library services 45 40 15 0 0 0 0 85 0 15
2014 Legal services 39 40 11 6 3 0 0 79 10 48
2014 Administration and operations 34 43 13 5 2 3 0 79 8 1806
2014 Human resources 29 45 14 6 2 3 1 77 8 563
2014 Financial management 26 50 14 6 2 2 0 78 8 335
2014 Procurement 20 56 12 5 0 5 1 82 5 83
2014 Real property 26 49 15 7 1 2 0 76 8 96
2014 Materiel management 36 35 14 6 4 4 2 76 10 190
2014 Information management 39 41 10 2 2 5 1 85 4 169
2014 Information technology 41 38 14 3 1 3 0 82 4 293
2014 Internal audit 38 41 10 10 0 0 0 79 10 29
2014 Evaluation 26 54 9 6 3 2 0 82 9 135
2014 Other services to the public 38 40 13 6 3 1 0 78 9 436
2014 None of the above 28 43 16 6 3 2 1 74 10 1783

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 42 22 8 5 1 0 64 13 152
2017 Health care practitioners 32 41 10 10 6 2 0 75 16 773
2017 Federal regulators 21 8 14 9 49 0 0 29 57 17
2017 Compliance, inspection and enforcement 15 39 16 15 12 1 0 55 28 160
2017 Communications or public affairs 44 41 6 4 1 1 1 88 5 71
2017 Access to information and privacy 33 33 9 13 4 7 0 71 19 44
2017 Security 14 34 18 14 17 2 1 49 32 2037
2017 Science and technology 28 46 9 9 2 5 0 78 12 42
2017 Library services 48 30 11 0 5 0 6 83 5 18
2017 Legal services 31 39 16 11 2 0 0 70 13 40
2017 Administration and operations 34 41 11 8 5 2 0 77 12 1405
2017 Human resources 44 37 8 5 3 2 1 83 8 390
2017 Financial management 32 41 10 10 4 3 1 75 15 314
2017 Procurement 27 41 12 12 6 2 0 70 18 91
2017 Real property 26 41 15 5 11 2 0 68 16 75
2017 Materiel management 35 41 11 7 5 1 1 77 12 140
2017 Information management 35 40 11 6 3 3 2 79 10 143
2017 Information technology 32 40 15 7 2 3 0 74 10 258
2017 Internal audit 58 19 10 14 0 0 0 77 14 21
2017 Evaluation 22 45 11 15 4 3 0 70 19 104
2017 Data sciences 35 41 18 6 0 0 0 76 6 17
2017 Policy 46 39 7 4 3 2 0 86 7 77
2017 Project management 39 31 11 12 4 2 1 72 17 151
2017 Other services to the public 31 36 15 9 6 3 0 69 15 297
2017 None of the above 24 37 15 11 10 2 0 63 22 1696
2014 Client contact centre 25 40 18 8 6 3 0 67 15 221
2014 Health care practitioners 27 42 11 11 7 1 1 71 18 878
2014 Federal regulators 8 31 20 21 15 5 0 41 38 26
2014 Compliance, inspection and enforcement 26 41 14 11 7 1 0 68 18 257
2014 Communications or public affairs 57 36 4 1 0 2 0 95 1 76
2014 Access to information and privacy 40 32 13 0 7 6 2 79 8 44
2014 Security 17 39 18 13 10 3 1 58 24 3209
2014 Science and technology 27 47 7 11 8 0 0 74 19 45
2014 Library services 32 40 14 0 14 0 0 72 14 15
2014 Legal services 36 36 12 8 6 2 0 73 15 48
2014 Administration and operations 39 36 11 7 5 2 0 76 12 1805
2014 Human resources 42 38 8 7 3 2 1 82 10 562
2014 Financial management 30 42 10 10 5 2 1 75 15 336
2014 Procurement 28 48 9 8 2 4 0 80 11 83
2014 Real property 29 44 13 5 4 4 0 77 10 96
2014 Materiel management 36 36 12 7 5 3 1 75 13 190
2014 Information management 42 33 10 6 5 3 2 79 11 170
2014 Information technology 39 36 11 8 3 3 1 78 11 293
2014 Internal audit 49 24 3 10 10 3 0 75 22 29
2014 Evaluation 27 46 10 9 3 4 0 76 13 136
2014 Other services to the public 33 40 12 6 6 2 0 75 13 436
2014 None of the above 27 38 14 11 7 3 0 67 19 1781

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 46 23 12 5 3 0 59 17 152
2017 Health care practitioners 28 36 16 11 7 2 0 65 18 774
2017 Federal regulators 12 22 23 9 29 0 4 36 40 17
2017 Compliance, inspection and enforcement 12 36 26 12 15 0 0 48 26 160
2017 Communications or public affairs 32 35 14 10 4 4 0 70 15 71
2017 Access to information and privacy 25 33 18 9 9 0 7 62 19 44
2017 Security 10 33 23 14 17 2 0 44 32 2036
2017 Science and technology 20 38 33 5 2 2 0 59 7 42
2017 Library services 38 30 21 0 5 0 6 73 5 18
2017 Legal services 26 36 13 21 2 2 0 64 23 40
2017 Administration and operations 24 38 18 10 6 3 1 64 17 1411
2017 Human resources 27 36 18 11 5 3 0 65 16 391
2017 Financial management 20 39 18 14 5 3 0 61 20 314
2017 Procurement 16 45 16 11 6 2 3 64 19 91
2017 Real property 17 42 18 12 5 5 0 63 18 75
2017 Materiel management 25 39 20 8 5 1 1 66 14 139
2017 Information management 21 35 20 8 6 8 3 63 16 142
2017 Information technology 24 37 20 12 3 3 0 64 16 258
2017 Internal audit 33 56 7 0 0 5 0 93 0 21
2017 Evaluation 14 43 25 12 1 5 1 60 13 104
2017 Data sciences 35 41 6 12 6 0 0 76 18 17
2017 Policy 25 37 19 10 6 2 0 63 17 78
2017 Project management 24 32 19 18 4 2 1 58 23 151
2017 Other services to the public 21 37 19 12 8 4 0 60 20 298
2017 None of the above 15 35 21 13 12 2 1 52 26 1696
2014 Client contact centre 15 31 30 11 9 3 2 48 21 221
2014 Health care practitioners 22 37 17 13 8 2 1 60 22 880
2014 Federal regulators 10 27 31 14 15 2 0 38 30 26
2014 Compliance, inspection and enforcement 17 30 25 14 11 3 0 48 26 258
2014 Communications or public affairs 33 35 14 7 7 1 3 71 14 76
2014 Access to information and privacy 19 39 19 9 5 6 2 63 16 44
2014 Security 10 33 24 15 13 4 1 45 30 3215
2014 Science and technology 15 37 20 15 6 6 0 56 22 45
2014 Library services 19 33 27 21 0 0 0 52 21 15
2014 Legal services 16 30 36 8 5 3 2 49 13 48
2014 Administration and operations 23 35 18 12 8 4 0 60 21 1805
2014 Human resources 21 40 16 11 7 4 1 65 18 562
2014 Financial management 16 33 19 17 7 5 2 53 26 335
2014 Procurement 18 42 21 9 6 4 0 62 16 83
2014 Real property 14 37 29 10 3 5 0 55 14 96
2014 Materiel management 20 41 17 5 11 4 2 65 17 190
2014 Information management 19 27 29 9 3 11 2 52 15 170
2014 Information technology 23 34 24 9 4 6 1 61 14 293
2014 Internal audit 34 31 21 7 7 0 0 65 14 29
2014 Evaluation 18 37 22 13 8 2 0 56 22 136
2014 Other services to the public 20 32 22 12 10 4 0 54 24 436
2014 None of the above 16 33 22 15 9 4 1 52 25 1779

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 35 22 15 9 4 1 53 24 152
2017 Health care practitioners 17 25 15 19 18 6 1 45 39 772
2017 Federal regulators 9 0 21 10 56 4 0 9 69 17
2017 Compliance, inspection and enforcement 8 22 14 24 29 2 0 31 55 160
2017 Communications or public affairs 18 23 16 18 10 9 7 48 33 71
2017 Access to information and privacy 16 18 21 18 18 7 2 37 40 43
2017 Security 8 24 17 18 31 2 0 33 50 2034
2017 Science and technology 12 38 16 7 22 5 0 53 30 42
2017 Library services 16 24 11 24 10 0 16 47 40 18
2017 Legal services 13 27 20 20 18 2 0 41 39 40
2017 Administration and operations 18 28 16 16 17 4 2 49 34 1408
2017 Human resources 20 24 18 17 13 6 2 48 33 391
2017 Financial management 17 23 21 14 14 10 1 45 31 315
2017 Procurement 10 36 18 12 17 5 2 50 31 90
2017 Real property 18 30 18 17 13 3 0 50 31 75
2017 Materiel management 24 30 12 14 17 3 0 55 32 139
2017 Information management 13 33 15 17 10 8 3 52 31 143
2017 Information technology 18 27 18 17 10 9 1 50 30 258
2017 Internal audit 9 33 14 23 0 16 5 53 29 21
2017 Evaluation 15 30 21 20 6 7 1 49 28 104
2017 Data sciences 6 18 11 41 18 6 0 25 63 17
2017 Policy 25 17 18 15 14 7 4 47 33 78
2017 Project management 14 23 18 22 18 4 1 39 42 150
2017 Other services to the public 14 28 17 16 21 4 0 44 39 298
2017 None of the above 13 24 15 17 25 4 1 40 44 1696
2014 Client contact centre 13 25 20 21 16 4 1 40 40 221
2014 Health care practitioners 11 24 19 19 21 5 1 37 43 879
2014 Federal regulators 5 37 17 22 19 0 0 42 41 26
2014 Compliance, inspection and enforcement 14 24 15 20 25 2 0 39 46 258
2014 Communications or public affairs 22 28 21 11 10 6 1 54 23 76
2014 Access to information and privacy 11 33 12 11 17 14 2 52 34 44
2014 Security 9 28 17 20 23 3 0 38 44 3212
2014 Science and technology 14 36 23 9 8 11 0 55 19 45
2014 Library services 19 20 7 20 34 0 0 39 53 15
2014 Legal services 16 17 14 21 27 5 0 35 50 48
2014 Administration and operations 16 29 15 18 17 5 1 47 37 1805
2014 Human resources 16 31 14 17 16 4 1 51 35 562
2014 Financial management 11 26 19 16 18 8 2 41 38 336
2014 Procurement 16 38 9 17 9 10 1 61 30 83
2014 Real property 13 30 18 16 10 13 0 49 30 96
2014 Materiel management 17 34 20 13 12 3 1 53 26 190
2014 Information management 20 27 16 16 10 7 4 53 29 169
2014 Information technology 18 29 20 13 9 9 1 52 25 293
2014 Internal audit 18 27 17 10 14 7 7 53 28 29
2014 Evaluation 13 25 19 18 17 6 1 41 38 136
2014 Other services to the public 14 24 19 17 21 5 0 41 40 434
2014 None of the above 12 25 18 19 20 5 1 40 41 1783

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 54 9 10 5 0 0 77 15 152
2017 Health care practitioners 22 54 6 13 5 0 0 75 19 774
2017 Federal regulators 13 44 4 24 14 0 0 57 39 17
2017 Compliance, inspection and enforcement 10 46 6 25 13 0 0 56 37 159
2017 Communications or public affairs 31 51 4 5 8 0 0 83 13 71
2017 Access to information and privacy 28 43 9 16 4 0 0 71 20 44
2017 Security 10 51 9 20 10 0 0 62 30 2042
2017 Science and technology 32 52 12 5 0 0 0 84 5 43
2017 Library services 10 34 17 35 5 0 0 44 39 18
2017 Legal services 19 57 5 15 4 0 0 76 19 40
2017 Administration and operations 32 50 4 10 3 0 0 83 13 1414
2017 Human resources 37 48 4 8 2 0 0 86 10 390
2017 Financial management 39 48 4 7 2 0 0 87 9 315
2017 Procurement 33 40 8 14 4 0 0 73 19 92
2017 Real property 27 47 5 18 3 0 0 74 21 75
2017 Materiel management 29 45 5 11 9 0 0 74 21 141
2017 Information management 33 50 9 6 1 1 0 83 8 143
2017 Information technology 29 48 5 15 3 0 0 77 18 258
2017 Internal audit 60 35 5 0 0 0 0 95 0 21
2017 Evaluation 28 50 3 15 4 0 0 78 19 104
2017 Data sciences 29 65 0 6 0 0 0 94 6 17
2017 Policy 32 58 1 7 1 0 0 90 9 78
2017 Project management 34 49 3 11 3 0 1 83 14 151
2017 Other services to the public 21 53 4 15 7 0 0 74 22 300
2017 None of the above 19 48 7 16 9 0 0 67 26 1705
2014 Client contact centre 20 52 10 16 2 0 0 72 19 220
2014 Health care practitioners 18 50 7 16 9 0 0 68 25 879
2014 Federal regulators 26 47 7 17 3 0 0 73 20 26
2014 Compliance, inspection and enforcement 19 50 5 15 10 0 0 69 26 257
2014 Communications or public affairs 32 53 4 8 4 0 0 85 12 76
2014 Access to information and privacy 28 47 6 19 0 0 0 75 19 44
2014 Security 13 52 9 18 7 0 0 65 26 3210
2014 Science and technology 16 50 14 17 4 0 0 65 21 45
2014 Library services 7 39 7 21 26 0 0 45 47 15
2014 Legal services 13 74 6 3 3 0 0 87 6 48
2014 Administration and operations 33 48 5 11 4 0 0 81 15 1806
2014 Human resources 31 53 4 8 3 0 0 84 12 562
2014 Financial management 34 52 3 9 3 0 0 86 11 337
2014 Procurement 34 49 3 11 2 0 0 83 14 83
2014 Real property 20 46 10 16 8 0 0 66 24 96
2014 Materiel management 29 46 4 15 6 0 0 75 21 190
2014 Information management 37 46 6 7 2 0 1 84 10 170
2014 Information technology 32 51 6 9 2 0 0 83 11 293
2014 Internal audit 55 41 4 0 0 0 0 96 0 29
2014 Evaluation 20 57 10 10 3 0 0 77 13 136
2014 Other services to the public 23 50 6 14 7 0 0 73 21 437
2014 None of the above 19 50 6 17 8 0 0 69 25 1783

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 44 12 14 6 1 0 68 20 152
2017 Health care practitioners 22 37 7 18 16 0 0 59 33 774
2017 Federal regulators 21 16 0 14 49 0 0 37 63 17
2017 Compliance, inspection and enforcement 20 34 11 17 17 0 0 54 34 158
2017 Communications or public affairs 38 38 8 13 3 0 0 76 16 70
2017 Access to information and privacy 41 35 7 7 11 0 0 75 18 43
2017 Security 13 32 13 23 19 0 0 45 42 2042
2017 Science and technology 32 45 12 7 5 0 0 77 12 43
2017 Library services 21 29 21 5 24 0 0 50 29 18
2017 Legal services 31 45 2 20 2 0 0 76 22 40
2017 Administration and operations 34 41 6 12 7 0 0 74 19 1413
2017 Human resources 39 39 6 11 5 0 0 79 16 390
2017 Financial management 42 42 6 6 4 0 0 84 10 315
2017 Procurement 39 32 8 14 7 0 0 71 21 92
2017 Real property 30 49 5 11 5 0 0 79 16 75
2017 Materiel management 34 38 4 14 9 0 0 73 23 141
2017 Information management 45 42 5 2 6 0 0 87 8 143
2017 Information technology 37 38 9 8 7 0 0 76 16 258
2017 Internal audit 65 16 0 10 10 0 0 81 19 21
2017 Evaluation 31 40 10 13 6 0 0 71 19 104
2017 Data sciences 41 42 6 6 6 0 0 82 12 17
2017 Policy 44 40 3 7 6 0 0 84 13 78
2017 Project management 40 37 9 7 7 0 1 77 14 151
2017 Other services to the public 28 35 8 16 13 0 0 63 29 299
2017 None of the above 27 35 9 16 13 0 0 62 29 1705
2014 Client contact centre 28 34 9 22 7 0 0 62 29 219
2014 Health care practitioners 22 31 9 19 19 0 0 53 38 880
2014 Federal regulators 25 36 10 22 8 0 0 61 29 26
2014 Compliance, inspection and enforcement 24 31 9 19 16 0 0 55 35 258
2014 Communications or public affairs 47 36 4 5 9 0 0 82 14 76
2014 Access to information and privacy 28 45 2 11 14 0 0 72 26 44
2014 Security 14 33 14 22 16 0 0 47 38 3204
2014 Science and technology 32 34 11 14 7 0 2 67 22 44
2014 Library services 13 39 7 7 34 0 0 51 41 15
2014 Legal services 25 42 14 11 8 0 0 66 19 48
2014 Administration and operations 38 36 8 11 8 0 0 73 19 1805
2014 Human resources 39 37 8 11 5 0 0 76 16 562
2014 Financial management 42 38 5 9 6 0 0 80 15 337
2014 Procurement 34 44 4 12 6 0 0 78 18 82
2014 Real property 35 42 11 9 3 0 0 77 12 95
2014 Materiel management 39 33 7 14 8 0 0 72 21 190
2014 Information management 41 37 6 11 4 0 1 78 16 169
2014 Information technology 42 31 13 10 4 0 0 73 14 292
2014 Internal audit 52 38 7 0 3 0 0 90 3 29
2014 Evaluation 31 36 10 14 9 0 0 67 23 136
2014 Other services to the public 29 36 9 15 11 0 0 65 26 437
2014 None of the above 27 36 9 17 11 0 0 63 28 1780

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 41 19 12 5 0 0 64 17 152
2017 Health care practitioners 30 42 11 12 6 0 0 71 18 771
2017 Federal regulators 12 31 4 30 23 0 0 43 53 17
2017 Compliance, inspection and enforcement 13 35 12 26 13 0 0 49 39 159
2017 Communications or public affairs 57 32 3 3 5 0 0 89 8 71
2017 Access to information and privacy 30 52 4 9 4 0 0 82 14 43
2017 Security 12 35 15 22 17 0 0 47 39 2035
2017 Science and technology 39 48 8 5 0 0 0 87 5 39
2017 Library services 40 21 11 29 0 0 0 61 29 18
2017 Legal services 26 53 2 15 4 0 0 79 19 40
2017 Administration and operations 35 41 8 11 4 0 0 76 15 1406
2017 Human resources 48 37 6 5 3 0 0 85 9 389
2017 Financial management 37 45 9 8 2 0 0 82 9 312
2017 Procurement 35 35 12 12 7 0 0 70 18 92
2017 Real property 47 35 8 8 3 0 0 81 11 75
2017 Materiel management 30 42 11 11 6 0 0 72 17 140
2017 Information management 35 45 13 5 2 0 0 80 6 143
2017 Information technology 35 42 12 8 3 0 0 77 11 255
2017 Internal audit 79 21 0 0 0 0 0 100 0 21
2017 Evaluation 23 45 13 13 6 0 0 68 19 104
2017 Data sciences 35 48 6 6 6 0 0 82 12 17
2017 Policy 39 44 8 9 0 0 0 84 9 77
2017 Project management 42 37 9 7 4 1 1 79 12 147
2017 Other services to the public 24 43 8 16 8 0 0 67 25 298
2017 None of the above 22 39 11 17 11 0 0 61 28 1699
2014 Client contact centre 21 43 16 17 3 0 0 64 20 220
2014 Health care practitioners 24 42 12 16 7 0 0 66 22 877
2014 Federal regulators 26 16 11 31 11 5 0 45 44 24
2014 Compliance, inspection and enforcement 21 36 11 20 12 0 0 57 32 258
2014 Communications or public affairs 60 33 2 4 0 0 0 94 4 76
2014 Access to information and privacy 39 39 6 11 5 0 0 79 16 44
2014 Security 14 39 15 21 11 0 0 53 32 3210
2014 Science and technology 37 51 4 6 2 0 0 87 9 45
2014 Library services 26 33 7 0 34 0 0 59 34 15
2014 Legal services 22 39 19 11 8 0 0 62 19 48
2014 Administration and operations 34 39 11 11 5 0 0 73 16 1806
2014 Human resources 42 39 8 8 2 0 0 82 10 560
2014 Financial management 38 41 10 7 4 0 0 79 11 337
2014 Procurement 32 41 12 10 5 0 0 74 14 83
2014 Real property 37 46 12 4 1 0 0 82 5 96
2014 Materiel management 32 43 8 10 7 0 0 75 17 190
2014 Information management 39 40 11 5 3 0 1 80 9 168
2014 Information technology 44 39 9 6 1 0 0 84 7 292
2014 Internal audit 55 38 0 3 3 0 0 93 7 29
2014 Evaluation 27 44 10 13 5 0 1 72 18 136
2014 Other services to the public 24 42 14 13 6 0 0 66 20 434
2014 None of the above 24 42 12 14 8 0 0 66 22 1782

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 37 4 4 2 1 1 89 7 152
2017 Health care practitioners 69 24 4 2 1 0 0 93 3 773
2017 Federal regulators 34 31 20 14 0 0 0 66 14 17
2017 Compliance, inspection and enforcement 63 27 5 3 1 1 0 91 4 160
2017 Communications or public affairs 76 20 1 1 1 0 0 96 3 71
2017 Access to information and privacy 56 33 7 4 0 0 0 89 4 44
2017 Security 56 30 6 3 3 1 1 88 6 2032
2017 Science and technology 64 22 9 2 2 0 0 86 5 43
2017 Library services 78 10 11 0 0 0 0 89 0 17
2017 Legal services 64 31 0 5 0 0 0 95 5 40
2017 Administration and operations 72 23 2 1 1 0 0 96 2 1409
2017 Human resources 73 21 2 3 1 0 0 95 3 390
2017 Financial management 72 24 1 0 2 0 1 97 2 312
2017 Procurement 69 21 4 5 1 0 0 90 6 90
2017 Real property 64 29 3 4 0 0 1 93 4 75
2017 Materiel management 64 28 4 2 1 0 1 92 3 140
2017 Information management 67 25 6 2 0 1 0 92 2 143
2017 Information technology 64 21 6 5 1 1 2 87 6 257
2017 Internal audit 83 17 0 0 0 0 0 100 0 20
2017 Evaluation 67 25 3 3 2 0 0 92 5 104
2017 Data sciences 82 18 0 0 0 0 0 100 0 17
2017 Policy 84 15 1 0 0 0 0 99 0 77
2017 Project management 66 22 7 1 2 0 1 89 3 151
2017 Other services to the public 67 23 4 4 2 0 0 90 6 298
2017 None of the above 65 25 5 2 2 0 1 91 4 1699
2014 Client contact centre 54 34 3 7 2 0 0 88 9 220
2014 Health care practitioners 60 29 4 4 1 0 1 90 5 880
2014 Federal regulators 56 20 10 10 5 0 0 76 15 26
2014 Compliance, inspection and enforcement 70 22 3 3 3 0 0 92 5 258
2014 Communications or public affairs 70 25 4 1 0 0 0 95 1 75
2014 Access to information and privacy 61 23 6 7 3 0 0 84 9 44
2014 Security 58 30 6 3 2 1 1 89 5 3209
2014 Science and technology 66 21 7 2 4 0 0 87 6 45
2014 Library services 65 7 14 0 7 7 0 78 7 15
2014 Legal services 55 44 2 0 0 0 0 98 0 48
2014 Administration and operations 73 21 2 1 1 0 0 96 2 1804
2014 Human resources 67 26 3 3 1 0 1 94 3 561
2014 Financial management 75 20 3 1 0 0 1 95 1 336
2014 Procurement 70 25 3 2 0 0 0 95 2 83
2014 Real property 59 33 3 1 2 0 2 94 3 96
2014 Materiel management 67 26 3 1 2 1 1 94 3 190
2014 Information management 65 25 6 1 1 1 1 91 2 169
2014 Information technology 63 23 6 4 2 0 2 88 6 292
2014 Internal audit 76 10 0 7 3 3 0 89 11 29
2014 Evaluation 70 22 6 1 1 0 0 92 1 136
2014 Other services to the public 68 24 4 2 1 1 1 93 3 437
2014 None of the above 61 27 5 3 2 1 1 90 5 1781

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 29 7 6 2 0 2 84 9 151
2017 Health care practitioners 73 18 4 3 2 0 1 92 4 774
2017 Federal regulators 31 31 14 10 14 0 0 62 24 17
2017 Compliance, inspection and enforcement 67 20 6 4 1 1 0 88 6 160
2017 Communications or public affairs 65 25 3 4 3 0 0 90 7 71
2017 Access to information and privacy 44 26 11 11 4 0 3 73 16 44
2017 Security 64 23 6 2 3 0 1 89 5 2041
2017 Science and technology 67 18 9 4 2 0 0 84 7 43
2017 Library services 75 15 11 0 0 0 0 89 0 18
2017 Legal services 65 30 0 5 0 0 0 95 5 40
2017 Administration and operations 70 20 3 4 2 0 1 90 6 1411
2017 Human resources 61 22 4 9 3 0 0 84 12 390
2017 Financial management 64 23 4 4 3 1 1 88 7 314
2017 Procurement 70 22 2 5 0 0 1 93 5 92
2017 Real property 61 27 6 4 0 0 1 90 4 74
2017 Materiel management 77 17 3 0 3 0 0 94 3 141
2017 Information management 58 28 3 8 3 0 0 86 11 143
2017 Information technology 58 22 6 10 3 0 1 81 13 258
2017 Internal audit 77 14 4 4 0 0 0 91 4 21
2017 Evaluation 60 28 3 6 2 0 0 89 9 104
2017 Data sciences 65 30 0 6 0 0 0 94 6 17
2017 Policy 67 24 2 4 2 0 0 91 6 78
2017 Project management 62 14 9 11 4 0 1 77 14 151
2017 Other services to the public 77 15 3 1 3 0 1 94 4 300
2017 None of the above 70 19 5 3 2 0 1 90 5 1703
2014 Client contact centre 54 26 8 9 3 0 0 80 12 220
2014 Health care practitioners 67 22 4 4 2 0 1 90 7 880
2014 Federal regulators 71 13 2 5 10 0 0 83 15 26
2014 Compliance, inspection and enforcement 71 20 3 4 1 0 1 91 5 258
2014 Communications or public affairs 63 26 4 4 3 0 0 89 7 76
2014 Access to information and privacy 56 21 2 10 7 0 4 81 18 44
2014 Security 63 24 6 3 3 0 1 88 6 3207
2014 Science and technology 62 18 10 8 2 0 0 80 9 45
2014 Library services 72 14 14 0 0 0 0 86 0 15
2014 Legal services 71 23 3 0 3 0 0 94 3 48
2014 Administration and operations 69 21 4 4 2 0 0 90 6 1805
2014 Human resources 61 25 5 5 2 0 1 88 7 561
2014 Financial management 66 22 2 6 2 0 1 89 8 337
2014 Procurement 55 30 4 8 2 0 1 86 11 83
2014 Real property 60 29 2 6 2 0 1 90 8 96
2014 Materiel management 73 19 5 1 2 0 1 92 3 190
2014 Information management 55 28 5 6 4 0 2 84 10 169
2014 Information technology 57 24 7 7 4 0 1 82 11 291
2014 Internal audit 56 17 7 14 7 0 0 73 20 29
2014 Evaluation 56 29 4 7 3 0 0 85 10 136
2014 Other services to the public 71 18 5 3 1 0 1 90 4 437
2014 None of the above 67 20 5 4 3 0 2 88 6 1781

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 22 4 3 3 0 3 91 5 151
2017 Health care practitioners 78 12 3 2 1 0 2 93 4 772
2017 Federal regulators 54 32 14 0 0 0 0 86 0 17
2017 Compliance, inspection and enforcement 71 13 7 2 3 1 4 88 5 160
2017 Communications or public affairs 80 10 4 3 3 0 0 90 5 71
2017 Access to information and privacy 57 22 7 7 4 0 3 82 11 44
2017 Security 63 16 8 2 3 1 7 85 5 2040
2017 Science and technology 65 20 4 5 2 0 4 88 7 43
2017 Library services 74 0 15 6 0 0 6 78 6 18
2017 Legal services 56 34 7 3 0 0 0 90 3 40
2017 Administration and operations 74 14 4 2 2 1 3 91 4 1408
2017 Human resources 72 17 4 4 3 0 0 89 7 390
2017 Financial management 65 20 3 4 2 1 6 91 6 314
2017 Procurement 78 13 2 2 1 1 3 95 3 92
2017 Real property 78 12 5 1 0 0 3 93 1 75
2017 Materiel management 77 10 9 0 1 0 3 90 1 139
2017 Information management 69 14 3 7 3 1 4 87 10 142
2017 Information technology 64 19 7 4 3 1 2 86 8 258
2017 Internal audit 68 18 5 9 0 0 0 87 9 21
2017 Evaluation 73 16 4 3 2 0 2 91 5 104
2017 Data sciences 88 12 0 0 0 0 0 100 0 17
2017 Policy 78 15 2 2 2 0 0 93 5 78
2017 Project management 69 16 9 3 2 1 1 86 5 151
2017 Other services to the public 77 12 5 1 3 0 3 91 4 300
2017 None of the above 73 12 6 1 2 0 5 90 3 1704
2014 Client contact centre 65 20 5 4 3 0 3 87 7 220
2014 Health care practitioners 74 14 4 2 2 0 3 91 5 878
2014 Federal regulators 63 7 15 0 5 5 5 78 5 26
2014 Compliance, inspection and enforcement 76 12 2 4 2 1 3 92 6 258
2014 Communications or public affairs 75 15 5 4 1 0 0 89 5 77
2014 Access to information and privacy 66 14 6 7 3 0 4 84 10 44
2014 Security 62 18 8 2 3 1 6 87 5 3210
2014 Science and technology 59 14 12 2 8 2 3 77 10 45
2014 Library services 71 15 14 0 0 0 0 86 0 15
2014 Legal services 86 10 0 3 0 0 2 97 3 48
2014 Administration and operations 76 12 4 2 2 0 3 92 4 1804
2014 Human resources 74 15 4 3 2 0 3 92 4 563
2014 Financial management 67 19 4 2 2 0 6 91 4 337
2014 Procurement 77 9 4 3 0 1 5 92 3 83
2014 Real property 76 18 2 1 1 0 2 96 2 96
2014 Materiel management 77 11 6 1 1 1 4 92 2 190
2014 Information management 68 15 5 4 3 0 5 87 8 170
2014 Information technology 63 16 9 6 3 1 3 82 9 293
2014 Internal audit 63 20 3 10 3 0 0 83 13 29
2014 Evaluation 77 13 1 1 3 0 4 95 4 136
2014 Other services to the public 73 12 6 2 1 0 5 90 4 437
2014 None of the above 71 14 5 2 3 0 5 90 5 1780

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 24 1 1 1 0 2 96 3 151
2017 Health care practitioners 82 11 2 0 2 0 2 96 2 772
2017 Federal regulators 48 38 4 0 10 0 0 86 10 17
2017 Compliance, inspection and enforcement 75 12 8 0 3 1 2 89 4 159
2017 Communications or public affairs 86 3 6 4 1 0 0 89 5 71
2017 Access to information and privacy 63 16 2 9 7 0 3 82 16 44
2017 Security 68 16 7 1 3 1 3 88 5 2037
2017 Science and technology 75 21 0 2 0 0 2 98 2 41
2017 Library services 84 0 10 0 0 0 6 89 0 18
2017 Legal services 79 14 2 3 2 0 0 93 5 40
2017 Administration and operations 82 11 2 1 1 0 2 96 2 1411
2017 Human resources 79 13 2 2 3 0 1 93 5 390
2017 Financial management 79 13 2 2 1 0 4 95 3 315
2017 Procurement 84 9 4 0 0 1 2 96 0 91
2017 Real property 79 15 4 0 0 0 1 96 0 75
2017 Materiel management 79 13 4 0 1 0 3 95 1 140
2017 Information management 78 14 3 2 2 0 2 93 4 143
2017 Information technology 79 9 3 2 4 0 2 91 6 256
2017 Internal audit 86 0 14 0 0 0 0 86 0 21
2017 Evaluation 83 11 2 2 0 0 2 96 2 104
2017 Data sciences 88 12 0 0 0 0 0 100 0 17
2017 Policy 84 12 4 0 0 0 0 96 0 78
2017 Project management 78 10 6 1 3 1 1 89 5 151
2017 Other services to the public 79 12 2 3 3 0 1 92 6 299
2017 None of the above 77 11 5 1 2 0 3 91 3 1700
2014 Client contact centre 71 18 5 2 2 0 1 91 4 219
2014 Health care practitioners 78 13 3 1 1 0 3 95 2 880
2014 Federal regulators 63 22 5 5 5 0 0 85 10 26
2014 Compliance, inspection and enforcement 79 12 3 0 3 1 2 93 3 258
2014 Communications or public affairs 87 4 4 4 1 0 0 91 5 77
2014 Access to information and privacy 81 13 0 0 2 0 4 98 2 44
2014 Security 68 18 6 1 2 1 4 90 4 3206
2014 Science and technology 71 18 4 0 4 0 3 92 4 45
2014 Library services 71 15 14 0 0 0 0 86 0 15
2014 Legal services 78 21 0 0 0 0 2 100 0 48
2014 Administration and operations 80 11 3 1 2 0 2 94 3 1805
2014 Human resources 83 10 2 1 2 0 3 95 3 563
2014 Financial management 76 13 3 1 2 0 5 94 3 337
2014 Procurement 80 11 2 1 0 0 6 97 1 83
2014 Real property 82 12 4 0 1 0 1 94 1 96
2014 Materiel management 82 9 5 0 0 1 3 95 0 189
2014 Information management 75 11 6 3 2 0 3 89 5 170
2014 Information technology 76 13 4 1 2 0 3 92 4 293
2014 Internal audit 80 17 0 0 3 0 0 97 3 29
2014 Evaluation 83 12 1 0 2 0 2 97 2 136
2014 Other services to the public 76 9 7 0 1 1 5 91 2 437
2014 None of the above 75 12 5 1 3 0 4 91 3 1782

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 26 10 6 2 2 4 82 8 152
2017 Health care practitioners 70 15 5 2 1 1 5 91 4 773
2017 Federal regulators 30 42 14 3 10 0 0 72 13 17
2017 Compliance, inspection and enforcement 63 15 8 2 5 1 6 83 7 160
2017 Communications or public affairs 64 22 6 4 3 0 1 87 7 71
2017 Access to information and privacy 47 25 11 2 7 2 6 78 10 43
2017 Security 54 17 12 2 4 3 8 79 7 2041
2017 Science and technology 57 27 2 7 2 0 5 88 10 43
2017 Library services 64 5 16 0 0 0 16 81 0 18
2017 Legal services 60 23 6 4 0 0 6 88 5 40
2017 Administration and operations 66 17 7 2 2 1 5 89 4 1410
2017 Human resources 66 20 4 4 3 1 2 89 7 391
2017 Financial management 58 24 6 3 2 2 5 88 5 315
2017 Procurement 67 16 6 2 2 0 7 89 4 91
2017 Real property 61 22 5 3 0 3 7 92 3 74
2017 Materiel management 70 16 6 1 1 2 5 91 2 140
2017 Information management 60 20 5 6 3 2 4 85 9 143
2017 Information technology 55 20 11 5 3 1 4 79 9 256
2017 Internal audit 68 23 9 0 0 0 0 91 0 21
2017 Evaluation 60 28 3 4 0 1 5 93 4 104
2017 Data sciences 64 30 6 0 0 0 0 94 0 17
2017 Policy 64 21 2 4 2 5 1 91 7 78
2017 Project management 57 23 8 7 2 2 2 83 9 151
2017 Other services to the public 69 13 6 3 3 3 3 88 6 300
2017 None of the above 64 16 8 2 3 1 6 86 5 1705
2014 Client contact centre 53 25 11 4 3 1 3 81 8 221
2014 Health care practitioners 60 21 7 3 2 1 7 87 5 880
2014 Federal regulators 49 17 15 5 5 0 10 73 11 26
2014 Compliance, inspection and enforcement 67 15 6 1 3 1 6 88 5 258
2014 Communications or public affairs 61 21 12 0 1 3 2 86 1 76
2014 Access to information and privacy 55 18 4 8 4 8 3 82 13 44
2014 Security 53 19 10 2 3 4 9 82 6 3214
2014 Science and technology 44 20 11 2 6 7 10 77 9 45
2014 Library services 71 7 7 0 14 0 0 79 14 15
2014 Legal services 66 27 0 0 0 0 6 100 0 48
2014 Administration and operations 67 16 6 2 2 1 5 89 5 1804
2014 Human resources 60 24 5 5 2 1 3 87 7 561
2014 Financial management 55 23 5 4 2 2 10 88 6 336
2014 Procurement 56 20 7 5 0 3 10 86 5 83
2014 Real property 62 18 11 3 3 1 3 83 6 96
2014 Materiel management 72 16 6 0 0 1 4 93 0 190
2014 Information management 58 21 8 3 3 1 6 84 7 169
2014 Information technology 53 27 9 4 3 0 3 83 8 292
2014 Internal audit 42 30 10 7 3 0 7 78 11 29
2014 Evaluation 64 21 4 2 3 2 3 89 6 136
2014 Other services to the public 66 12 10 1 2 2 7 86 4 436
2014 None of the above 63 16 8 2 2 1 8 86 5 1782

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 28 6 4 1 0 2 89 5 151
2017 Health care practitioners 74 16 4 2 1 2 2 93 3 774
2017 Federal regulators 48 24 14 3 10 0 0 72 13 17
2017 Compliance, inspection and enforcement 67 19 8 1 3 1 1 88 4 160
2017 Communications or public affairs 78 12 4 1 1 2 0 93 3 71
2017 Access to information and privacy 53 20 16 2 2 2 5 78 5 44
2017 Security 62 20 8 2 3 2 3 86 5 2036
2017 Science and technology 62 28 9 0 0 0 0 91 0 43
2017 Library services 74 5 11 0 0 0 11 88 0 18
2017 Legal services 64 25 5 2 0 2 2 93 2 40
2017 Administration and operations 72 16 4 1 1 2 3 93 3 1409
2017 Human resources 69 21 3 1 3 2 1 93 4 391
2017 Financial management 67 21 4 1 1 3 4 94 1 315
2017 Procurement 72 18 4 0 1 2 2 95 1 91
2017 Real property 65 21 7 1 1 0 4 90 3 73
2017 Materiel management 75 15 4 1 1 1 4 93 3 140
2017 Information management 64 20 8 1 1 2 3 89 3 142
2017 Information technology 59 21 8 3 2 3 3 86 6 258
2017 Internal audit 68 23 5 4 0 0 0 91 4 21
2017 Evaluation 65 27 5 1 0 1 2 94 1 104
2017 Data sciences 82 18 0 0 0 0 0 100 0 17
2017 Policy 76 17 1 4 0 1 0 95 4 77
2017 Project management 69 19 6 1 1 1 3 92 2 151
2017 Other services to the public 74 13 5 2 1 2 3 92 3 299
2017 None of the above 68 17 7 1 2 2 3 90 3 1704
2014 Client contact centre 56 25 9 3 3 1 3 85 6 221
2014 Health care practitioners 61 22 5 2 1 4 4 90 4 879
2014 Federal regulators 63 17 10 5 5 0 0 80 10 26
2014 Compliance, inspection and enforcement 71 15 6 2 3 2 2 89 5 258
2014 Communications or public affairs 73 19 6 0 0 1 0 93 0 76
2014 Access to information and privacy 61 14 2 5 7 8 3 85 13 44
2014 Security 59 21 8 2 3 4 4 86 5 3212
2014 Science and technology 57 29 2 0 2 4 5 95 2 45
2014 Library services 69 8 15 0 8 0 0 77 8 14
2014 Legal services 62 27 6 0 0 0 5 93 0 48
2014 Administration and operations 70 18 5 2 1 2 3 92 3 1806
2014 Human resources 67 20 4 3 2 1 4 91 5 563
2014 Financial management 67 21 4 1 1 2 4 93 3 336
2014 Procurement 66 23 3 1 0 1 6 96 1 83
2014 Real property 62 19 9 2 2 2 4 87 4 96
2014 Materiel management 73 13 6 1 1 3 3 91 3 190
2014 Information management 64 19 9 1 2 2 2 87 3 170
2014 Information technology 63 19 8 1 2 2 4 88 3 293
2014 Internal audit 55 27 10 0 0 4 3 89 0 29
2014 Evaluation 65 23 4 1 1 3 2 93 2 136
2014 Other services to the public 69 12 8 3 2 3 4 87 5 437
2014 None of the above 66 17 7 2 2 3 4 89 4 1779

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 26 74 151
2017 Health care practitioners 29 71 772
2017 Federal regulators 77 23 17
2017 Compliance, inspection and enforcement 33 67 160
2017 Communications or public affairs 25 75 71
2017 Access to information and privacy 26 74 44
2017 Security 43 57 2035
2017 Science and technology 16 84 43
2017 Library services 43 57 18
2017 Legal services 26 74 40
2017 Administration and operations 27 73 1410
2017 Human resources 20 80 391
2017 Financial management 16 84 315
2017 Procurement 33 67 91
2017 Real property 33 67 75
2017 Materiel management 23 77 139
2017 Information management 15 85 143
2017 Information technology 18 82 257
2017 Internal audit 30 70 21
2017 Evaluation 22 78 103
2017 Policy 15 85 78
2017 Project management 18 82 150
2017 Other services to the public 30 70 300
2017 None of the above 33 67 1700
2014 Client contact centre 30 70 220
2014 Health care practitioners 31 69 878
2014 Federal regulators 33 67 25
2014 Compliance, inspection and enforcement 29 71 259
2014 Communications or public affairs 23 77 77
2014 Access to information and privacy 31 69 44
2014 Security 36 64 3207
2014 Science and technology 22 78 45
2014 Library services 33 67 15
2014 Legal services 38 62 48
2014 Administration and operations 29 71 1803
2014 Human resources 20 80 563
2014 Financial management 20 80 336
2014 Procurement 18 82 82
2014 Real property 16 84 95
2014 Materiel management 28 72 190
2014 Information management 17 83 170
2014 Information technology 15 85 293
2014 Internal audit 20 80 29
2014 Evaluation 24 76 136
2014 Other services to the public 32 68 435
2014 None of the above 32 68 1779

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 63 36
2017 Health care practitioners 61 212
2017 Federal regulators 50 11
2017 Compliance, inspection and enforcement 67 43
2017 Communications or public affairs 48 18
2017 Security 61 827
2017 Legal services 70 10
2017 Administration and operations 55 371
2017 Human resources 58 74
2017 Financial management 50 51
2017 Procurement 68 30
2017 Real property 45 24
2017 Materiel management 81 30
2017 Information management 48 21
2017 Information technology 40 47
2017 Evaluation 63 22
2017 Policy 59 12
2017 Project management 33 25
2017 Other services to the public 52 83
2017 None of the above 63 527
2014 Client contact centre 40 63
2014 Health care practitioners 71 265
2014 Compliance, inspection and enforcement 65 64
2014 Communications or public affairs 33 17
2014 Access to information and privacy 55 13
2014 Security 59 1123
2014 Science and technology 67 10
2014 Legal services 39 18
2014 Administration and operations 55 498
2014 Human resources 50 108
2014 Financial management 49 67
2014 Procurement 53 15
2014 Real property 41 15
2014 Materiel management 59 53
2014 Information management 65 28
2014 Information technology 54 43
2014 Evaluation 51 35
2014 Other services to the public 61 136
2014 None of the above 61 546

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 36
2017 Health care practitioners 55 212
2017 Federal regulators 56 11
2017 Compliance, inspection and enforcement 65 43
2017 Communications or public affairs 60 18
2017 Access to information and privacy 75 12
2017 Security 69 827
2017 Legal services 66 10
2017 Administration and operations 62 371
2017 Human resources 69 74
2017 Financial management 63 51
2017 Procurement 57 30
2017 Real property 56 24
2017 Materiel management 51 30
2017 Information management 76 21
2017 Information technology 66 47
2017 Evaluation 37 22
2017 Policy 58 12
2017 Project management 80 25
2017 Other services to the public 64 83
2017 None of the above 59 527
2014 Client contact centre 71 63
2014 Health care practitioners 45 265
2014 Compliance, inspection and enforcement 60 64
2014 Communications or public affairs 61 17
2014 Access to information and privacy 61 13
2014 Security 63 1123
2014 Science and technology 55 10
2014 Legal services 73 18
2014 Administration and operations 59 498
2014 Human resources 63 108
2014 Financial management 70 67
2014 Procurement 47 15
2014 Real property 72 15
2014 Materiel management 57 53
2014 Information management 56 28
2014 Information technology 51 43
2014 Evaluation 53 35
2014 Other services to the public 59 136
2014 None of the above 60 546

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 4 212
2017 Federal regulators 0 11
2017 Compliance, inspection and enforcement 8 43
2017 Security 12 827
2017 Administration and operations 10 371
2017 Financial management 13 51
2017 Policy 0 12
2017 Other services to the public 6 83
2017 None of the above 8 527
2014 Client contact centre 10 63
2014 Health care practitioners 3 265
2014 Access to information and privacy 0 13
2014 Security 9 1123
2014 Science and technology 0 10
2014 Administration and operations 13 498
2014 Human resources 8 108
2014 Financial management 16 67
2014 Materiel management 16 53
2014 Information management 0 28
2014 Information technology 14 43
2014 Evaluation 22 35
2014 Other services to the public 10 136
2014 None of the above 8 546

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 36
2017 Health care practitioners 27 212
2017 Compliance, inspection and enforcement 44 43
2017 Security 44 827
2017 Administration and operations 13 371
2017 Materiel management 17 30
2017 Policy 0 12
2017 Other services to the public 21 83
2017 None of the above 31 527
2014 Client contact centre 21 63
2014 Health care practitioners 21 265
2014 Compliance, inspection and enforcement 37 64
2014 Communications or public affairs 0 17
2014 Access to information and privacy 0 13
2014 Security 40 1123
2014 Administration and operations 11 498
2014 Financial management 10 67
2014 Procurement 0 15
2014 Real property 0 15
2014 Materiel management 27 53
2014 Other services to the public 23 136
2014 None of the above 22 546

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 11 212
2017 Access to information and privacy 0 12
2017 Security 10 827
2017 Legal services 0 10
2017 Administration and operations 6 371
2017 Procurement 0 30
2017 Materiel management 24 30
2017 Evaluation 0 22
2017 Project management 20 25
2017 Other services to the public 10 83
2017 None of the above 12 527
2014 Client contact centre 0 63
2014 Health care practitioners 10 265
2014 Communications or public affairs 0 17
2014 Access to information and privacy 0 13
2014 Security 8 1123
2014 Legal services 0 18
2014 Administration and operations 6 498
2014 Real property 0 15
2014 Materiel management 18 53
2014 Other services to the public 5 136
2014 None of the above 14 546

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 5 212
2017 Security 16 827
2017 Legal services 0 10
2017 Administration and operations 6 371
2017 Financial management 0 51
2017 Procurement 0 30
2017 Real property 0 24
2017 Information management 0 21
2017 Policy 0 12
2017 Other services to the public 11 83
2017 None of the above 8 527
2014 Compliance, inspection and enforcement 8 64
2014 Communications or public affairs 0 17
2014 Access to information and privacy 0 13
2014 Security 12 1123
2014 Legal services 0 18
2014 Administration and operations 3 498
2014 Human resources 6 108
2014 Real property 0 15
2014 Information management 0 28
2014 Information technology 0 43
2014 Evaluation 0 35
2014 Other services to the public 9 136
2014 None of the above 5 546

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 18
2017 Access to information and privacy 0 12
2017 Security 3 827
2017 Legal services 0 10
2017 Administration and operations 2 371
2017 Evaluation 0 22
2017 Policy 0 12
2017 Project management 0 25
2017 Other services to the public 7 83
2017 None of the above 5 527
2014 Health care practitioners 4 265
2014 Access to information and privacy 0 13
2014 Security 4 1123
2014 Science and technology 0 10
2014 Administration and operations 3 498
2014 Real property 0 15
2014 Information technology 12 43
2014 Evaluation 0 35
2014 None of the above 4 546

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 36
2017 Health care practitioners 41 212
2017 Federal regulators 44 11
2017 Compliance, inspection and enforcement 47 43
2017 Communications or public affairs 48 18
2017 Access to information and privacy 49 12
2017 Security 55 828
2017 Administration and operations 39 371
2017 Human resources 43 74
2017 Financial management 34 51
2017 Procurement 44 30
2017 Real property 54 24
2017 Materiel management 37 30
2017 Information management 47 21
2017 Information technology 32 47
2017 Evaluation 31 22
2017 Policy 41 12
2017 Project management 26 25
2017 Other services to the public 45 83
2017 None of the above 46 528
2014 Client contact centre 35 63
2014 Health care practitioners 42 266
2014 Compliance, inspection and enforcement 47 65
2014 Communications or public affairs 34 17
2014 Security 46 1126
2014 Science and technology 50 10
2014 Legal services 26 18
2014 Administration and operations 39 499
2014 Human resources 28 108
2014 Financial management 38 67
2014 Procurement 33 15
2014 Real property 54 15
2014 Materiel management 49 53
2014 Information management 54 28
2014 Information technology 30 43
2014 Evaluation 43 35
2014 Other services to the public 33 136
2014 None of the above 37 547

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 28 36
2017 Health care practitioners 40 212
2017 Federal regulators 76 11
2017 Compliance, inspection and enforcement 53 43
2017 Communications or public affairs 31 18
2017 Access to information and privacy 58 12
2017 Security 42 828
2017 Legal services 83 10
2017 Administration and operations 42 371
2017 Human resources 51 74
2017 Financial management 37 51
2017 Procurement 39 30
2017 Real property 57 24
2017 Materiel management 30 30
2017 Information management 43 21
2017 Information technology 32 47
2017 Evaluation 45 22
2017 Project management 32 25
2017 Other services to the public 46 83
2017 None of the above 41 528
2014 Client contact centre 51 63
2014 Health care practitioners 38 266
2014 Compliance, inspection and enforcement 43 65
2014 Access to information and privacy 46 13
2014 Security 36 1126
2014 Legal services 47 18
2014 Administration and operations 41 499
2014 Human resources 40 108
2014 Financial management 41 67
2014 Procurement 33 15
2014 Real property 40 15
2014 Materiel management 37 53
2014 Information management 35 28
2014 Information technology 32 43
2014 Evaluation 29 35
2014 Other services to the public 36 136
2014 None of the above 41 547

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 36
2017 Health care practitioners 52 212
2017 Federal regulators 56 11
2017 Compliance, inspection and enforcement 51 43
2017 Communications or public affairs 42 18
2017 Security 53 828
2017 Legal services 40 10
2017 Administration and operations 50 371
2017 Human resources 41 74
2017 Financial management 57 51
2017 Procurement 47 30
2017 Real property 40 24
2017 Materiel management 48 30
2017 Information management 29 21
2017 Information technology 28 47
2017 Evaluation 43 22
2017 Policy 41 12
2017 Project management 54 25
2017 Other services to the public 49 83
2017 None of the above 49 528
2014 Client contact centre 55 63
2014 Health care practitioners 49 266
2014 Compliance, inspection and enforcement 49 65
2014 Communications or public affairs 35 17
2014 Access to information and privacy 59 13
2014 Security 49 1126
2014 Legal services 42 18
2014 Administration and operations 47 499
2014 Human resources 39 108
2014 Financial management 47 67
2014 Procurement 39 15
2014 Real property 33 15
2014 Materiel management 38 53
2014 Information management 61 28
2014 Information technology 44 43
2014 Evaluation 41 35
2014 Other services to the public 51 136
2014 None of the above 47 547

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 36
2017 Health care practitioners 45 212
2017 Federal regulators 70 11
2017 Compliance, inspection and enforcement 44 43
2017 Communications or public affairs 27 18
2017 Access to information and privacy 42 12
2017 Security 50 828
2017 Legal services 57 10
2017 Administration and operations 39 371
2017 Human resources 35 74
2017 Financial management 32 51
2017 Procurement 44 30
2017 Real property 50 24
2017 Materiel management 51 30
2017 Information management 48 21
2017 Information technology 45 47
2017 Policy 66 12
2017 Project management 50 25
2017 Other services to the public 51 83
2017 None of the above 41 528
2014 Client contact centre 34 63
2014 Health care practitioners 39 266
2014 Compliance, inspection and enforcement 52 65
2014 Communications or public affairs 39 17
2014 Access to information and privacy 44 13
2014 Security 45 1126
2014 Legal services 29 18
2014 Administration and operations 42 499
2014 Human resources 40 108
2014 Financial management 44 67
2014 Procurement 47 15
2014 Materiel management 41 53
2014 Information management 32 28
2014 Information technology 28 43
2014 Evaluation 37 35
2014 Other services to the public 33 136
2014 None of the above 48 547

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 36
2017 Health care practitioners 32 212
2017 Federal regulators 43 11
2017 Compliance, inspection and enforcement 36 43
2017 Communications or public affairs 27 18
2017 Access to information and privacy 41 12
2017 Security 34 828
2017 Administration and operations 29 371
2017 Human resources 33 74
2017 Financial management 29 51
2017 Procurement 26 30
2017 Real property 43 24
2017 Materiel management 44 30
2017 Information management 38 21
2017 Information technology 30 47
2017 Evaluation 40 22
2017 Project management 38 25
2017 Other services to the public 38 83
2017 None of the above 32 528
2014 Client contact centre 29 63
2014 Health care practitioners 32 266
2014 Compliance, inspection and enforcement 37 65
2014 Communications or public affairs 34 17
2014 Security 28 1126
2014 Legal services 35 18
2014 Administration and operations 30 499
2014 Human resources 35 108
2014 Financial management 36 67
2014 Materiel management 36 53
2014 Information management 28 28
2014 Information technology 33 43
2014 Evaluation 29 35
2014 Other services to the public 25 136
2014 None of the above 30 547

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 36
2017 Health care practitioners 62 212
2017 Federal regulators 50 11
2017 Compliance, inspection and enforcement 67 43
2017 Communications or public affairs 61 18
2017 Access to information and privacy 58 12
2017 Security 71 828
2017 Legal services 92 10
2017 Administration and operations 58 371
2017 Human resources 64 74
2017 Financial management 63 51
2017 Procurement 61 30
2017 Real property 61 24
2017 Materiel management 63 30
2017 Information management 58 21
2017 Information technology 62 47
2017 Evaluation 74 22
2017 Policy 49 12
2017 Project management 53 25
2017 Other services to the public 56 83
2017 None of the above 65 528
2014 Client contact centre 57 63
2014 Health care practitioners 65 266
2014 Compliance, inspection and enforcement 62 65
2014 Communications or public affairs 48 17
2014 Access to information and privacy 57 13
2014 Security 72 1126
2014 Science and technology 80 10
2014 Legal services 55 18
2014 Administration and operations 58 499
2014 Human resources 60 108
2014 Financial management 55 67
2014 Procurement 53 15
2014 Real property 73 15
2014 Materiel management 52 53
2014 Information management 72 28
2014 Information technology 49 43
2014 Evaluation 73 35
2014 Other services to the public 60 136
2014 None of the above 65 547

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 39 36
2017 Health care practitioners 42 212
2017 Federal regulators 63 11
2017 Compliance, inspection and enforcement 55 43
2017 Communications or public affairs 39 18
2017 Security 52 828
2017 Legal services 69 10
2017 Administration and operations 45 371
2017 Human resources 37 74
2017 Financial management 35 51
2017 Procurement 31 30
2017 Real property 28 24
2017 Materiel management 34 30
2017 Information management 34 21
2017 Information technology 23 47
2017 Evaluation 30 22
2017 Project management 24 25
2017 Other services to the public 45 83
2017 None of the above 44 528
2014 Client contact centre 26 63
2014 Health care practitioners 45 266
2014 Compliance, inspection and enforcement 52 65
2014 Communications or public affairs 29 17
2014 Access to information and privacy 45 13
2014 Security 52 1126
2014 Legal services 38 18
2014 Administration and operations 44 499
2014 Human resources 32 108
2014 Financial management 28 67
2014 Procurement 41 15
2014 Real property 41 15
2014 Materiel management 34 53
2014 Information management 29 28
2014 Information technology 33 43
2014 Evaluation 41 35
2014 Other services to the public 50 136
2014 None of the above 42 547

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 18
2017 Access to information and privacy 0 12
2017 Security 12 828
2017 Administration and operations 3 371
2017 Financial management 0 51
2017 Procurement 0 30
2017 Materiel management 0 30
2017 Information management 0 21
2017 Evaluation 0 22
2017 Policy 0 12
2017 None of the above 7 528
2014 Health care practitioners 3 266
2014 Compliance, inspection and enforcement 12 65
2014 Communications or public affairs 0 17
2014 Access to information and privacy 0 13
2014 Security 11 1126
2014 Science and technology 0 10
2014 Administration and operations 3 499
2014 Human resources 0 108
2014 Financial management 0 67
2014 Procurement 0 15
2014 Real property 0 15
2014 Information management 0 28
2014 Information technology 0 43
2014 Other services to the public 5 136
2014 None of the above 3 547

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 17 212
2017 Compliance, inspection and enforcement 20 43
2017 Communications or public affairs 0 18
2017 Security 24 828
2017 Administration and operations 15 371
2017 Human resources 17 74
2017 Financial management 10 51
2017 Information technology 13 47
2017 Other services to the public 12 83
2017 None of the above 19 528
2014 Client contact centre 11 63
2014 Health care practitioners 12 266
2014 Compliance, inspection and enforcement 18 65
2014 Security 21 1126
2014 Science and technology 0 10
2014 Administration and operations 8 499
2014 Human resources 4 108
2014 Financial management 7 67
2014 Materiel management 24 53
2014 Other services to the public 15 136
2014 None of the above 13 547

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 15 212
2017 Compliance, inspection and enforcement 41 43
2017 Security 29 828
2017 Administration and operations 13 371
2017 Human resources 16 74
2017 Financial management 13 51
2017 Real property 20 24
2017 Materiel management 21 30
2017 Information management 0 21
2017 Information technology 19 47
2017 Evaluation 26 22
2017 Policy 0 12
2017 Other services to the public 11 83
2017 None of the above 21 528
2014 Client contact centre 21 63
2014 Health care practitioners 17 266
2014 Compliance, inspection and enforcement 31 65
2014 Security 27 1126
2014 Legal services 30 18
2014 Administration and operations 14 499
2014 Human resources 8 108
2014 Financial management 19 67
2014 Procurement 0 15
2014 Materiel management 18 53
2014 Other services to the public 15 136
2014 None of the above 19 547

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 34 36
2017 Health care practitioners 44 212
2017 Federal regulators 62 11
2017 Compliance, inspection and enforcement 60 43
2017 Access to information and privacy 50 12
2017 Security 55 828
2017 Legal services 69 10
2017 Administration and operations 50 371
2017 Human resources 43 74
2017 Financial management 49 51
2017 Procurement 49 30
2017 Real property 41 24
2017 Materiel management 48 30
2017 Information management 52 21
2017 Information technology 40 47
2017 Evaluation 34 22
2017 Policy 41 12
2017 Project management 58 25
2017 Other services to the public 57 83
2017 None of the above 52 528
2014 Client contact centre 50 63
2014 Health care practitioners 40 266
2014 Compliance, inspection and enforcement 52 65
2014 Communications or public affairs 45 17
2014 Access to information and privacy 61 13
2014 Security 53 1126
2014 Legal services 73 18
2014 Administration and operations 53 499
2014 Human resources 40 108
2014 Financial management 48 67
2014 Procurement 49 15
2014 Real property 59 15
2014 Materiel management 52 53
2014 Information management 49 28
2014 Information technology 49 43
2014 Evaluation 38 35
2014 Other services to the public 57 136
2014 None of the above 50 547

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 30 212
2017 Compliance, inspection and enforcement 47 43
2017 Security 47 828
2017 Legal services 69 10
2017 Administration and operations 29 371
2017 Human resources 32 74
2017 Financial management 29 51
2017 Procurement 29 30
2017 Real property 19 24
2017 Materiel management 40 30
2017 Information management 33 21
2017 Information technology 21 47
2017 Other services to the public 31 83
2017 None of the above 39 528
2014 Client contact centre 25 63
2014 Health care practitioners 33 266
2014 Compliance, inspection and enforcement 45 65
2014 Communications or public affairs 29 17
2014 Access to information and privacy 41 13
2014 Security 41 1126
2014 Administration and operations 29 499
2014 Human resources 29 108
2014 Financial management 24 67
2014 Procurement 32 15
2014 Real property 41 15
2014 Materiel management 43 53
2014 Information management 32 28
2014 Information technology 21 43
2014 Evaluation 26 35
2014 Other services to the public 24 136
2014 None of the above 31 547

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 36
2017 Health care practitioners 14 212
2017 Federal regulators 0 11
2017 Security 13 828
2017 Administration and operations 17 371
2017 Human resources 10 74
2017 Financial management 16 51
2017 Procurement 25 30
2017 Information technology 11 47
2017 Policy 0 12
2017 Project management 22 25
2017 Other services to the public 19 83
2017 None of the above 17 528
2014 Client contact centre 10 63
2014 Health care practitioners 16 266
2014 Compliance, inspection and enforcement 11 65
2014 Security 14 1126
2014 Administration and operations 14 499
2014 Human resources 13 108
2014 Financial management 9 67
2014 Materiel management 13 53
2014 Information technology 21 43
2014 Other services to the public 18 136
2014 None of the above 20 547

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 62 36
2017 Health care practitioners 58 212
2017 Federal regulators 44 11
2017 Compliance, inspection and enforcement 37 43
2017 Communications or public affairs 49 18
2017 Access to information and privacy 83 12
2017 Security 40 828
2017 Legal services 51 10
2017 Administration and operations 55 371
2017 Human resources 39 75
2017 Financial management 51 51
2017 Procurement 47 30
2017 Real property 85 24
2017 Materiel management 67 30
2017 Information management 33 21
2017 Information technology 53 47
2017 Evaluation 70 22
2017 Policy 84 12
2017 Project management 46 25
2017 Other services to the public 58 83
2017 None of the above 51 525
2014 Client contact centre 44 62
2014 Health care practitioners 56 266
2014 Compliance, inspection and enforcement 39 65
2014 Communications or public affairs 57 17
2014 Access to information and privacy 76 13
2014 Security 36 1126
2014 Legal services 74 18
2014 Administration and operations 57 500
2014 Human resources 63 108
2014 Financial management 56 67
2014 Procurement 41 15
2014 Real property 41 15
2014 Materiel management 51 53
2014 Information management 57 28
2014 Information technology 55 42
2014 Evaluation 62 35
2014 Other services to the public 46 136
2014 None of the above 45 547

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 31 36
2017 Health care practitioners 43 212
2017 Compliance, inspection and enforcement 28 43
2017 Security 34 828
2017 Legal services 46 10
2017 Administration and operations 31 371
2017 Human resources 25 75
2017 Financial management 27 51
2017 Procurement 17 30
2017 Real property 40 24
2017 Materiel management 43 30
2017 Information technology 24 47
2017 Evaluation 48 22
2017 Project management 39 25
2017 Other services to the public 29 83
2017 None of the above 33 525
2014 Client contact centre 44 62
2014 Health care practitioners 36 266
2014 Compliance, inspection and enforcement 37 65
2014 Communications or public affairs 33 17
2014 Security 33 1126
2014 Legal services 31 18
2014 Administration and operations 31 500
2014 Human resources 29 108
2014 Financial management 23 67
2014 Materiel management 19 53
2014 Information management 25 28
2014 Information technology 21 42
2014 Evaluation 41 35
2014 Other services to the public 29 136
2014 None of the above 31 547

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 36
2017 Health care practitioners 9 212
2017 Federal regulators 0 11
2017 Access to information and privacy 0 12
2017 Security 8 828
2017 Administration and operations 11 371
2017 Human resources 10 75
2017 Other services to the public 12 83
2017 None of the above 7 525
2014 Health care practitioners 10 266
2014 Security 8 1126
2014 Science and technology 0 10
2014 Administration and operations 10 500
2014 Human resources 6 108
2014 Financial management 12 67
2014 Procurement 0 15
2014 Materiel management 11 53
2014 Evaluation 20 35
2014 Other services to the public 6 136
2014 None of the above 8 547

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 46 36
2017 Health care practitioners 27 212
2017 Federal regulators 56 11
2017 Compliance, inspection and enforcement 36 43
2017 Access to information and privacy 41 12
2017 Security 33 828
2017 Administration and operations 27 371
2017 Human resources 12 75
2017 Financial management 23 51
2017 Real property 23 24
2017 Materiel management 24 30
2017 Information technology 13 47
2017 Evaluation 28 22
2017 Policy 0 12
2017 Project management 22 25
2017 Other services to the public 29 83
2017 None of the above 30 525
2014 Client contact centre 34 62
2014 Health care practitioners 24 266
2014 Compliance, inspection and enforcement 29 65
2014 Access to information and privacy 40 13
2014 Security 27 1126
2014 Legal services 34 18
2014 Administration and operations 27 500
2014 Human resources 11 108
2014 Financial management 15 67
2014 Materiel management 20 53
2014 Information management 28 28
2014 Information technology 29 42
2014 Evaluation 35 35
2014 Other services to the public 31 136
2014 None of the above 30 547

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 36
2017 Health care practitioners 18 212
2017 Compliance, inspection and enforcement 10 43
2017 Security 19 828
2017 Administration and operations 17 371
2017 Human resources 6 75
2017 Financial management 12 51
2017 Procurement 18 30
2017 Materiel management 20 30
2017 Policy 0 12
2017 Other services to the public 10 83
2017 None of the above 13 525
2014 Client contact centre 19 62
2014 Health care practitioners 15 266
2014 Compliance, inspection and enforcement 14 65
2014 Communications or public affairs 26 17
2014 Security 16 1126
2014 Science and technology 0 10
2014 Administration and operations 14 500
2014 Human resources 17 108
2014 Financial management 19 67
2014 Real property 0 15
2014 Materiel management 17 53
2014 Information technology 12 42
2014 Evaluation 20 35
2014 Other services to the public 18 136
2014 None of the above 15 547

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 36
2017 Health care practitioners 10 212
2017 Security 14 828
2017 Administration and operations 8 371
2017 Project management 18 25
2017 Other services to the public 11 83
2017 None of the above 12 525
2014 Health care practitioners 8 266
2014 Access to information and privacy 0 13
2014 Security 9 1126
2014 Administration and operations 10 500
2014 Human resources 5 108
2014 Financial management 7 67
2014 Procurement 0 15
2014 Real property 0 15
2014 Information technology 0 42
2014 Evaluation 15 35
2014 Other services to the public 13 136
2014 None of the above 9 547

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 19 36
2017 Health care practitioners 20 212
2017 Federal regulators 0 11
2017 Compliance, inspection and enforcement 26 43
2017 Security 25 828
2017 Administration and operations 16 371
2017 Human resources 20 75
2017 Financial management 22 51
2017 Procurement 19 30
2017 Information technology 19 47
2017 Other services to the public 13 83
2017 None of the above 20 525
2014 Client contact centre 16 62
2014 Health care practitioners 17 266
2014 Compliance, inspection and enforcement 26 65
2014 Security 24 1126
2014 Administration and operations 13 500
2014 Human resources 16 108
2014 Financial management 13 67
2014 Procurement 33 15
2014 Real property 34 15
2014 Materiel management 20 53
2014 Evaluation 18 35
2014 Other services to the public 16 136
2014 None of the above 18 547

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 8 212
2017 Security 12 828
2017 Administration and operations 13 371
2017 Human resources 11 75
2017 Information management 23 21
2017 Policy 0 12
2017 Other services to the public 12 83
2017 None of the above 10 525
2014 Client contact centre 13 62
2014 Health care practitioners 14 266
2014 Compliance, inspection and enforcement 15 65
2014 Security 12 1126
2014 Science and technology 0 10
2014 Administration and operations 8 500
2014 Human resources 9 108
2014 Financial management 10 67
2014 Materiel management 9 53
2014 Information management 22 28
2014 Evaluation 16 35
2014 Other services to the public 11 136
2014 None of the above 12 547

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 20 212
2017 Compliance, inspection and enforcement 29 43
2017 Communications or public affairs 28 18
2017 Security 25 828
2017 Administration and operations 21 371
2017 Human resources 34 75
2017 Financial management 21 51
2017 Procurement 35 30
2017 Materiel management 27 30
2017 Information management 48 21
2017 Information technology 30 47
2017 Evaluation 22 22
2017 Project management 28 25
2017 Other services to the public 26 83
2017 None of the above 23 525
2014 Client contact centre 12 62
2014 Health care practitioners 20 266
2014 Compliance, inspection and enforcement 27 65
2014 Access to information and privacy 0 13
2014 Security 30 1126
2014 Administration and operations 22 500
2014 Human resources 20 108
2014 Financial management 29 67
2014 Procurement 33 15
2014 Real property 32 15
2014 Materiel management 27 53
2014 Information management 22 28
2014 Information technology 31 42
2014 Other services to the public 27 136
2014 None of the above 24 547

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 31
2017 Health care practitioners 14 192
2017 Security 13 711
2017 Administration and operations 13 343
2017 Human resources 13 71
2017 Real property 26 20
2017 Information management 0 19
2017 Project management 0 20
2017 Other services to the public 8 72
2017 None of the above 13 462
2014 Client contact centre 16 59
2014 Health care practitioners 14 244
2014 Compliance, inspection and enforcement 21 62
2014 Security 15 1026
2014 Administration and operations 7 450
2014 Human resources 11 102
2014 Materiel management 13 51
2014 Other services to the public 19 119
2014 None of the above 15 498

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 18 192
2017 Compliance, inspection and enforcement 13 40
2017 Security 13 711
2017 Administration and operations 12 343
2017 Human resources 27 71
2017 Information technology 23 44
2017 Other services to the public 9 72
2017 None of the above 13 462
2014 Client contact centre 13 59
2014 Health care practitioners 13 244
2014 Compliance, inspection and enforcement 8 62
2014 Security 13 1026
2014 Legal services 0 15
2014 Administration and operations 11 450
2014 Human resources 15 102
2014 Financial management 18 62
2014 Real property 0 15
2014 Information management 19 26
2014 Information technology 14 42
2014 Evaluation 23 30
2014 Other services to the public 14 119
2014 None of the above 14 498

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 11 192
2017 Compliance, inspection and enforcement 12 40
2017 Communications or public affairs 0 17
2017 Security 12 711
2017 Administration and operations 10 343
2017 Human resources 15 71
2017 Information management 0 19
2017 Information technology 11 44
2017 Other services to the public 10 72
2017 None of the above 11 462
2014 Client contact centre 24 59
2014 Health care practitioners 12 244
2014 Compliance, inspection and enforcement 13 62
2014 Security 12 1026
2014 Administration and operations 9 450
2014 Human resources 10 102
2014 Information technology 14 42
2014 Other services to the public 13 119
2014 None of the above 11 498

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 10 192
2017 Security 6 711
2017 Administration and operations 7 343
2017 Human resources 11 71
2017 Procurement 0 29
2017 Information management 0 19
2017 Evaluation 0 21
2017 Project management 0 20
2017 Other services to the public 6 72
2017 None of the above 9 462
2014 Client contact centre 13 59
2014 Health care practitioners 6 244
2014 Compliance, inspection and enforcement 14 62
2014 Access to information and privacy 0 13
2014 Security 8 1026
2014 Administration and operations 6 450
2014 Human resources 9 102
2014 Financial management 10 62
2014 Real property 0 15
2014 Information technology 12 42
2014 Evaluation 0 30
2014 Other services to the public 12 119
2014 None of the above 7 498

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 9 192
2017 Security 4 711
2017 Administration and operations 10 343
2017 Human resources 10 71
2017 Materiel management 21 28
2017 Information management 0 19
2017 Information technology 11 44
2017 Other services to the public 6 72
2017 None of the above 7 462
2014 Health care practitioners 10 244
2014 Security 6 1026
2014 Administration and operations 13 450
2014 Human resources 10 102
2014 Financial management 13 62
2014 Materiel management 11 51
2014 Information technology 14 42
2014 Other services to the public 14 119
2014 None of the above 8 498

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 20 31
2017 Health care practitioners 7 192
2017 Communications or public affairs 0 17
2017 Security 7 711
2017 Administration and operations 11 343
2017 Human resources 7 71
2017 Financial management 14 50
2017 Information technology 0 44
2017 Evaluation 0 21
2017 Other services to the public 6 72
2017 None of the above 8 462
2014 Client contact centre 8 59
2014 Health care practitioners 9 244
2014 Security 6 1026
2014 Administration and operations 9 450
2014 Human resources 12 102
2014 Financial management 11 62
2014 Procurement 0 15
2014 Materiel management 10 51
2014 Other services to the public 6 119
2014 None of the above 9 498

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 10 192
2017 Security 4 711
2017 Administration and operations 11 343
2017 Human resources 12 71
2017 Other services to the public 7 72
2017 None of the above 5 462
2014 Health care practitioners 4 244
2014 Compliance, inspection and enforcement 6 62
2014 Security 5 1026
2014 Legal services 0 15
2014 Administration and operations 14 450
2014 Human resources 9 102
2014 Financial management 13 62
2014 Materiel management 11 51
2014 Information management 24 26
2014 Other services to the public 11 119
2014 None of the above 8 498

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 31
2017 Health care practitioners 9 192
2017 Compliance, inspection and enforcement 27 40
2017 Security 8 711
2017 Administration and operations 8 343
2017 Human resources 7 71
2017 Information technology 16 44
2017 Policy 0 11
2017 Other services to the public 17 72
2017 None of the above 9 462
2014 Client contact centre 10 59
2014 Health care practitioners 6 244
2014 Communications or public affairs 0 16
2014 Security 9 1026
2014 Legal services 0 15
2014 Administration and operations 7 450
2014 Human resources 11 102
2014 Financial management 14 62
2014 Other services to the public 12 119
2014 None of the above 9 498

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 12 192
2017 Compliance, inspection and enforcement 17 40
2017 Security 10 711
2017 Administration and operations 12 343
2017 Human resources 12 71
2017 Other services to the public 8 72
2017 None of the above 10 462
2014 Client contact centre 8 59
2014 Health care practitioners 12 244
2014 Compliance, inspection and enforcement 7 62
2014 Security 9 1026
2014 Legal services 0 15
2014 Administration and operations 12 450
2014 Human resources 6 102
2014 Financial management 11 62
2014 Materiel management 11 51
2014 Evaluation 20 30
2014 Other services to the public 15 119
2014 None of the above 13 498

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 31
2017 Health care practitioners 28 192
2017 Compliance, inspection and enforcement 41 40
2017 Communications or public affairs 47 17
2017 Security 34 711
2017 Administration and operations 24 343
2017 Human resources 24 71
2017 Financial management 26 50
2017 Procurement 21 29
2017 Information technology 23 44
2017 Evaluation 41 21
2017 Other services to the public 25 72
2017 None of the above 27 462
2014 Client contact centre 36 59
2014 Health care practitioners 26 244
2014 Compliance, inspection and enforcement 35 62
2014 Communications or public affairs 30 16
2014 Security 28 1026
2014 Administration and operations 27 450
2014 Human resources 19 102
2014 Financial management 34 62
2014 Procurement 45 15
2014 Real property 34 15
2014 Materiel management 11 51
2014 Information management 23 26
2014 Information technology 24 42
2014 Evaluation 40 30
2014 Other services to the public 22 119
2014 None of the above 29 498

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 12 192
2017 Compliance, inspection and enforcement 19 40
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 11
2017 Security 15 711
2017 Administration and operations 7 343
2017 Procurement 18 29
2017 Other services to the public 18 72
2017 None of the above 11 462
2014 Client contact centre 8 59
2014 Health care practitioners 13 244
2014 Compliance, inspection and enforcement 18 62
2014 Security 12 1026
2014 Administration and operations 12 450
2014 Human resources 5 102
2014 Financial management 14 62
2014 Evaluation 20 30
2014 Other services to the public 7 119
2014 None of the above 11 498

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 38 31
2017 Health care practitioners 51 192
2017 Compliance, inspection and enforcement 51 40
2017 Communications or public affairs 37 17
2017 Security 54 711
2017 Administration and operations 47 343
2017 Human resources 44 71
2017 Financial management 40 50
2017 Procurement 47 29
2017 Materiel management 40 28
2017 Information management 63 19
2017 Information technology 39 44
2017 Evaluation 49 21
2017 Policy 47 11
2017 Project management 56 20
2017 Other services to the public 47 72
2017 None of the above 43 462
2014 Client contact centre 47 59
2014 Health care practitioners 53 244
2014 Compliance, inspection and enforcement 43 62
2014 Access to information and privacy 43 13
2014 Security 46 1026
2014 Legal services 43 15
2014 Administration and operations 47 450
2014 Human resources 45 102
2014 Financial management 63 62
2014 Procurement 39 15
2014 Real property 46 15
2014 Materiel management 37 51
2014 Information management 50 26
2014 Information technology 50 42
2014 Evaluation 50 30
2014 Other services to the public 50 119
2014 None of the above 48 498

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 31
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 11
2017 Security 4 711
2017 Administration and operations 2 343
2017 Financial management 0 50
2017 Procurement 0 29
2017 Materiel management 0 28
2017 Information management 0 19
2017 Information technology 0 44
2017 Evaluation 0 21
2017 Policy 0 11
2017 Project management 0 20
2017 Other services to the public 0 72
2017 None of the above 2 462
2014 Client contact centre 0 59
2014 Health care practitioners 3 244
2014 Communications or public affairs 0 16
2014 Access to information and privacy 0 13
2014 Security 3 1026
2014 Legal services 0 15
2014 Administration and operations 2 450
2014 Procurement 0 15
2014 Real property 0 15
2014 Information management 0 26
2014 Evaluation 0 30
2014 None of the above 2 498

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 51 31
2017 Health care practitioners 58 192
2017 Compliance, inspection and enforcement 62 40
2017 Communications or public affairs 60 17
2017 Access to information and privacy 72 11
2017 Security 65 711
2017 Administration and operations 55 343
2017 Human resources 52 71
2017 Financial management 64 50
2017 Procurement 64 29
2017 Real property 39 20
2017 Materiel management 66 28
2017 Information management 46 19
2017 Information technology 61 44
2017 Evaluation 74 21
2017 Policy 45 11
2017 Project management 42 20
2017 Other services to the public 54 72
2017 None of the above 53 462
2014 Client contact centre 45 59
2014 Health care practitioners 57 244
2014 Compliance, inspection and enforcement 56 62
2014 Communications or public affairs 36 16
2014 Access to information and privacy 62 13
2014 Security 67 1026
2014 Legal services 39 15
2014 Administration and operations 60 450
2014 Human resources 51 102
2014 Financial management 68 62
2014 Procurement 67 15
2014 Real property 60 15
2014 Materiel management 69 51
2014 Information management 50 26
2014 Information technology 48 42
2014 Evaluation 50 30
2014 Other services to the public 44 119
2014 None of the above 62 498

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 31
2017 Compliance, inspection and enforcement 0 40
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 11
2017 Security 2 711
2017 Administration and operations 1 343
2017 Financial management 0 50
2017 Materiel management 0 28
2017 Information management 0 19
2017 Evaluation 0 21
2017 Policy 0 11
2017 Project management 0 20
2017 Other services to the public 0 72
2017 None of the above 2 462

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 31
2017 Health care practitioners 15 192
2017 Compliance, inspection and enforcement 18 40
2017 Security 15 711
2017 Administration and operations 16 343
2017 Human resources 14 71
2017 Financial management 16 50
2017 Information technology 13 44
2017 Policy 0 11
2017 Other services to the public 18 72
2017 None of the above 17 462
2014 Client contact centre 14 59
2014 Health care practitioners 18 244
2014 Compliance, inspection and enforcement 14 62
2014 Security 14 1026
2014 Administration and operations 14 450
2014 Human resources 13 102
2014 Financial management 14 62
2014 Evaluation 18 30
2014 Other services to the public 13 119
2014 None of the above 12 498

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 98 2 36
2017 Health care practitioners 95 5 211
2017 Federal regulators 100 0 11
2017 Compliance, inspection and enforcement 96 4 43
2017 Communications or public affairs 88 12 18
2017 Access to information and privacy 100 0 12
2017 Security 97 3 827
2017 Legal services 84 16 10
2017 Administration and operations 92 8 370
2017 Human resources 92 8 75
2017 Financial management 98 2 51
2017 Procurement 100 0 30
2017 Real property 93 7 24
2017 Materiel management 97 3 29
2017 Information management 91 9 21
2017 Information technology 100 0 47
2017 Evaluation 95 5 22
2017 Policy 100 0 12
2017 Project management 96 4 25
2017 Other services to the public 95 5 82
2017 None of the above 95 5 525

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 21 26 13 13 15 3 37 31 152
2017 Health care practitioners 11 23 20 13 13 14 5 42 33 774
2017 Federal regulators 9 8 18 20 37 4 4 18 62 17
2017 Compliance, inspection and enforcement 8 17 22 17 27 6 2 28 48 160
2017 Communications or public affairs 12 18 22 17 2 22 7 41 27 71
2017 Access to information and privacy 7 12 28 9 15 18 11 27 34 44
2017 Security 5 16 22 16 30 9 3 23 52 2042
2017 Science and technology 20 26 18 12 9 9 7 54 24 43
2017 Library services 10 27 25 5 24 0 11 41 32 18
2017 Legal services 6 31 19 18 13 12 0 43 36 40
2017 Administration and operations 13 25 20 11 14 12 5 46 30 1411
2017 Human resources 15 28 18 9 6 16 7 57 19 391
2017 Financial management 12 19 19 8 7 23 10 48 23 315
2017 Procurement 8 19 25 10 13 19 7 36 31 91
2017 Real property 17 19 24 12 14 10 4 42 30 75
2017 Materiel management 18 25 26 9 9 10 3 50 21 141
2017 Information management 10 24 14 12 5 24 12 53 25 143
2017 Information technology 14 23 21 8 5 23 6 52 19 258
2017 Internal audit 5 23 35 4 0 23 10 41 6 21
2017 Evaluation 7 22 25 19 7 16 4 37 32 104
2017 Data sciences 18 0 23 12 0 42 6 33 22 17
2017 Policy 15 16 19 10 9 27 5 45 27 78
2017 Project management 11 24 18 8 13 20 7 47 29 151
2017 Other services to the public 11 21 18 13 18 14 6 40 38 300
2017 None of the above 11 19 23 12 19 12 4 36 37 1705
2014 Client contact centre 12 23 25 13 11 12 5 41 29 221
2014 Health care practitioners 8 20 24 15 16 13 4 34 37 877
2014 Federal regulators 3 28 26 15 20 7 0 34 37 26
2014 Compliance, inspection and enforcement 11 17 28 9 19 12 3 34 33 259
2014 Communications or public affairs 22 20 18 10 8 16 6 54 23 77
2014 Access to information and privacy 16 18 22 7 8 20 10 48 20 44
2014 Security 7 20 25 15 19 11 2 32 40 3210
2014 Science and technology 12 18 23 7 11 20 11 42 25 45
2014 Library services 13 19 14 21 19 13 0 37 46 15
2014 Legal services 13 19 31 6 21 7 3 35 30 48
2014 Administration and operations 13 25 19 11 13 15 4 47 29 1805
2014 Human resources 17 24 19 8 8 20 4 55 20 562
2014 Financial management 10 21 23 7 9 25 5 44 24 336
2014 Procurement 13 29 16 11 6 17 8 56 22 83
2014 Real property 9 36 27 5 8 13 2 53 15 96
2014 Materiel management 18 29 21 10 15 6 2 51 26 190
2014 Information management 21 20 19 9 6 19 6 54 21 169
2014 Information technology 18 21 15 6 4 27 8 60 16 293
2014 Internal audit 14 31 10 3 10 17 14 66 20 29
2014 Evaluation 9 20 25 10 10 19 7 39 27 136
2014 Other services to the public 13 20 23 12 16 12 5 39 33 437
2014 None of the above 10 21 22 13 17 13 4 38 36 1781

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 37 21 12 7 5 1 57 20 152
2017 Health care practitioners 19 32 17 12 13 7 1 55 26 772
2017 Federal regulators 12 12 14 10 47 0 4 25 60 17
2017 Compliance, inspection and enforcement 11 25 26 15 22 2 0 36 38 159
2017 Communications or public affairs 23 28 16 19 2 9 3 58 24 71
2017 Access to information and privacy 20 23 24 11 13 9 0 48 26 44
2017 Security 7 22 21 18 27 4 1 31 47 2038
2017 Science and technology 30 36 18 5 7 2 2 69 12 43
2017 Library services 10 30 39 10 5 0 6 43 16 18
2017 Legal services 6 38 24 15 11 6 0 46 28 40
2017 Administration and operations 22 34 18 11 10 4 0 59 22 1412
2017 Human resources 22 42 16 7 5 7 1 69 14 390
2017 Financial management 27 37 17 7 7 4 1 67 15 315
2017 Procurement 22 34 18 7 14 5 1 59 22 92
2017 Real property 24 40 14 8 13 3 0 65 21 74
2017 Materiel management 27 31 20 12 7 2 1 59 20 140
2017 Information management 22 36 14 11 3 11 3 68 16 142
2017 Information technology 24 40 19 7 5 5 0 68 12 258
2017 Internal audit 9 53 19 0 0 10 10 77 0 21
2017 Evaluation 12 43 24 11 7 4 0 57 19 103
2017 Data sciences 23 41 18 12 0 6 0 68 13 17
2017 Policy 29 24 20 12 8 5 1 56 22 77
2017 Project management 16 33 18 15 7 10 1 55 25 151
2017 Other services to the public 19 28 17 14 16 6 0 50 32 300
2017 None of the above 16 26 23 12 17 5 1 45 31 1700
2014 Client contact centre 19 31 26 12 7 5 0 52 20 221
2014 Health care practitioners 12 31 21 14 13 7 1 47 30 876
2014 Federal regulators 5 22 22 20 25 7 0 29 48 26
2014 Compliance, inspection and enforcement 15 29 21 12 17 5 1 47 31 259
2014 Communications or public affairs 37 29 14 12 1 7 0 71 14 77
2014 Access to information and privacy 24 33 19 4 5 13 2 67 11 44
2014 Security 10 27 23 17 17 5 1 40 36 3204
2014 Science and technology 30 25 23 9 8 5 0 57 18 45
2014 Library services 13 13 21 20 20 13 0 30 46 15
2014 Legal services 16 21 23 15 18 6 2 40 35 48
2014 Administration and operations 22 32 18 12 9 5 1 58 23 1802
2014 Human resources 27 34 18 8 6 7 1 67 14 561
2014 Financial management 21 34 18 9 7 10 1 62 18 336
2014 Procurement 26 30 22 8 8 5 1 60 17 83
2014 Real property 19 43 23 10 2 2 0 64 13 96
2014 Materiel management 24 32 21 7 12 3 1 58 20 190
2014 Information management 30 30 17 9 5 8 1 66 16 169
2014 Information technology 29 35 15 7 3 9 1 71 11 293
2014 Internal audit 35 37 3 0 7 17 0 88 8 29
2014 Evaluation 13 39 23 9 10 5 1 55 21 136
2014 Other services to the public 22 27 20 11 13 7 0 53 26 436
2014 None of the above 15 28 22 14 14 6 1 47 30 1779

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 9 91 150
2017 Health care practitioners 8 92 770
2017 Federal regulators 37 63 17
2017 Compliance, inspection and enforcement 18 82 159
2017 Security 23 77 2034
2017 Legal services 23 77 40
2017 Administration and operations 12 88 1411
2017 Human resources 6 94 391
2017 Financial management 9 91 315
2017 Procurement 12 88 90
2017 Materiel management 10 90 141
2017 Information management 9 91 142
2017 Information technology 9 91 255
2017 Evaluation 7 93 104
2017 Policy 15 85 78
2017 Project management 12 88 151
2017 Other services to the public 15 85 296
2017 None of the above 15 85 1697
2014 Client contact centre 13 87 221
2014 Health care practitioners 10 90 875
2014 Federal regulators 20 80 25
2014 Compliance, inspection and enforcement 14 86 259
2014 Access to information and privacy 19 81 44
2014 Security 19 81 3208
2014 Legal services 13 87 48
2014 Administration and operations 11 89 1802
2014 Human resources 10 90 562
2014 Financial management 8 92 336
2014 Real property 7 93 96
2014 Materiel management 12 88 189
2014 Information management 10 90 170
2014 Information technology 5 95 293
2014 Evaluation 8 92 135
2014 Other services to the public 14 86 435
2014 None of the above 14 86 1778

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 46 65
2017 Compliance, inspection and enforcement 57 22
2017 Security 52 433
2017 Administration and operations 36 152
2017 Human resources 42 25
2017 Financial management 24 29
2017 Procurement 71 10
2017 Materiel management 47 13
2017 Information management 38 13
2017 Information technology 34 21
2017 Policy 42 12
2017 Other services to the public 34 37
2017 None of the above 47 235
2014 Client contact centre 50 26
2014 Health care practitioners 53 81
2014 Compliance, inspection and enforcement 30 32
2014 Security 44 586
2014 Administration and operations 40 189
2014 Human resources 57 53
2014 Financial management 22 26
2014 Materiel management 55 22
2014 Information management 32 16
2014 Information technology 37 16
2014 Other services to the public 46 57
2014 None of the above 46 224

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 79 13
2017 Health care practitioners 78 65
2017 Compliance, inspection and enforcement 92 22
2017 Security 76 433
2017 Administration and operations 81 152
2017 Human resources 79 25
2017 Financial management 93 29
2017 Materiel management 77 13
2017 Information management 62 13
2017 Information technology 86 21
2017 Policy 75 12
2017 Project management 95 18
2017 Other services to the public 64 37
2017 None of the above 70 235
2014 Client contact centre 81 26
2014 Health care practitioners 75 81
2014 Compliance, inspection and enforcement 74 32
2014 Security 75 586
2014 Administration and operations 79 189
2014 Human resources 65 53
2014 Financial management 89 26
2014 Materiel management 67 22
2014 Information management 87 16
2014 Information technology 63 16
2014 Evaluation 91 11
2014 Other services to the public 72 57
2014 None of the above 77 224

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 13
2017 Compliance, inspection and enforcement 0 22
2017 Security 7 433
2017 Administration and operations 6 152
2017 Financial management 0 29
2017 Procurement 0 10
2017 Materiel management 0 13
2017 Policy 0 12
2017 Project management 0 18
2017 None of the above 6 235
2014 Health care practitioners 0 81
2014 Compliance, inspection and enforcement 0 32
2014 Security 4 586
2014 Administration and operations 5 189
2014 Information management 0 16
2014 Information technology 0 16
2014 Evaluation 0 11
2014 Other services to the public 12 57
2014 None of the above 3 224

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 17 65
2017 Compliance, inspection and enforcement 35 22
2017 Security 32 433
2017 Administration and operations 10 152
2017 Human resources 0 25
2017 Financial management 0 29
2017 Procurement 0 10
2017 Information management 0 13
2017 Information technology 0 21
2017 Policy 0 12
2017 Other services to the public 17 37
2017 None of the above 21 235
2014 Health care practitioners 11 81
2014 Compliance, inspection and enforcement 16 32
2014 Security 26 586
2014 Administration and operations 6 189
2014 Financial management 0 26
2014 Information technology 0 16
2014 Evaluation 0 11
2014 Other services to the public 21 57
2014 None of the above 16 224

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 13
2017 Security 12 433
2017 Administration and operations 11 152
2017 Information management 0 13
2017 None of the above 11 235
2014 Health care practitioners 7 81
2014 Security 11 586
2014 Administration and operations 6 189
2014 Evaluation 0 11
2014 Other services to the public 11 57
2014 None of the above 14 224

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 0 65
2017 Security 12 433
2017 Administration and operations 4 152
2017 Policy 0 12
2017 Project management 0 18
2017 Other services to the public 13 37
2017 None of the above 9 235
2014 Client contact centre 0 26
2014 Security 12 586
2014 Financial management 0 26
2014 Information technology 0 16
2014 Evaluation 0 11
2014 None of the above 7 224

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 8 65
2017 Security 7 433
2017 Administration and operations 7 152
2017 Financial management 0 29
2017 None of the above 8 235
2014 Security 10 586
2014 Administration and operations 8 189
2014 Evaluation 0 11
2014 None of the above 12 224

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 16 64
2017 Compliance, inspection and enforcement 51 21
2017 Security 38 432
2017 Administration and operations 31 153
2017 Human resources 30 25
2017 Information technology 33 21
2017 Project management 39 18
2017 Other services to the public 21 36
2017 None of the above 38 233
2014 Health care practitioners 14 81
2014 Compliance, inspection and enforcement 38 32
2014 Security 32 586
2014 Administration and operations 23 188
2014 Human resources 19 53
2014 Information management 30 16
2014 Information technology 31 16
2014 Other services to the public 29 57
2014 None of the above 33 227

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 9 64
2017 Compliance, inspection and enforcement 32 21
2017 Security 19 432
2017 Administration and operations 15 153
2017 Information technology 33 21
2017 Other services to the public 23 36
2017 None of the above 25 233
2014 Client contact centre 19 26
2014 Health care practitioners 11 81
2014 Compliance, inspection and enforcement 20 32
2014 Security 20 586
2014 Administration and operations 17 188
2014 Human resources 17 53
2014 Financial management 30 25
2014 Other services to the public 18 57
2014 None of the above 15 227

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Health care practitioners 9 64
2017 Compliance, inspection and enforcement 47 21
2017 Security 27 432
2017 Administration and operations 8 153
2017 Procurement 0 10
2017 Information technology 28 21
2017 Other services to the public 19 36
2017 None of the above 20 233
2014 Client contact centre 0 26
2014 Health care practitioners 6 81
2014 Compliance, inspection and enforcement 30 32
2014 Security 21 586
2014 Administration and operations 9 188
2014 Other services to the public 11 57
2014 None of the above 13 227

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Security 10 432
2017 Administration and operations 4 153
2017 Information management 0 13
2017 Policy 0 12
2017 Project management 0 18
2017 None of the above 8 233
2014 Security 9 586
2014 Administration and operations 6 188
2014 Information management 0 16
2014 Evaluation 0 11
2014 None of the above 11 227

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 19 64
2017 Security 19 432
2017 Administration and operations 21 153
2017 Financial management 35 29
2017 None of the above 21 233
2014 Health care practitioners 11 81
2014 Security 19 586
2014 Administration and operations 21 188
2014 Human resources 19 53
2014 Information management 32 16
2014 Other services to the public 19 57
2014 None of the above 19 227

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 23 64
2017 Compliance, inspection and enforcement 29 21
2017 Security 42 432
2017 Administration and operations 29 153
2017 Human resources 31 25
2017 Financial management 42 29
2017 Materiel management 39 13
2017 Information management 40 13
2017 Information technology 24 21
2017 Policy 50 12
2017 Project management 36 18
2017 Other services to the public 44 36
2017 None of the above 31 233
2014 Client contact centre 22 26
2014 Health care practitioners 25 81
2014 Compliance, inspection and enforcement 26 32
2014 Security 34 586
2014 Administration and operations 16 188
2014 Human resources 14 53
2014 Financial management 23 25
2014 Materiel management 28 22
2014 Information management 39 16
2014 Information technology 31 16
2014 Evaluation 0 11
2014 Other services to the public 26 57
2014 None of the above 26 227

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 9 64
2017 Security 9 432
2017 Administration and operations 5 153
2017 Procurement 0 10
2017 Materiel management 0 13
2017 Information management 0 13
2017 Information technology 0 21
2017 Policy 0 12
2017 Project management 0 18
2017 None of the above 5 233
2014 Client contact centre 0 26
2014 Compliance, inspection and enforcement 0 32
2014 Security 5 586
2014 Administration and operations 4 188
2014 Financial management 0 25
2014 Materiel management 0 22
2014 None of the above 5 227

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Security 3 432
2017 Financial management 0 29
2017 Procurement 0 10
2017 Information management 0 13
2017 Information technology 0 21
2017 Policy 0 12
2017 Project management 0 18
2017 None of the above 2 233

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Health care practitioners 7 64
2017 Security 11 432
2017 Administration and operations 11 153
2017 Financial management 0 29
2017 Information technology 0 21
2017 Policy 0 12
2017 None of the above 9 233
2014 Health care practitioners 11 81
2014 Security 9 586
2014 Administration and operations 8 188
2014 Information technology 0 16
2014 None of the above 7 227

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 12 64
2017 Security 16 432
2017 Administration and operations 20 153
2017 Financial management 17 29
2017 Materiel management 0 13
2017 Policy 0 12
2017 Other services to the public 17 36
2017 None of the above 15 233
2014 Health care practitioners 13 81
2014 Compliance, inspection and enforcement 16 32
2014 Security 10 586
2014 Administration and operations 14 188
2014 Human resources 12 53
2014 Other services to the public 8 57
2014 None of the above 15 227

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Health care practitioners 0 64
2017 Compliance, inspection and enforcement 0 21
2017 Security 3 432
2017 Financial management 0 29
2017 Procurement 0 10
2017 Materiel management 0 13
2017 Information management 0 13
2017 Information technology 0 21
2017 Policy 0 12
2017 Project management 0 18
2017 Other services to the public 0 36

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 24 64
2017 Security 17 432
2017 Administration and operations 22 153
2017 Materiel management 38 13
2017 Project management 25 18
2017 Other services to the public 20 36
2017 None of the above 21 233
2014 Health care practitioners 25 81
2014 Compliance, inspection and enforcement 16 32
2014 Security 17 586
2014 Administration and operations 22 188
2014 Human resources 12 53
2014 Financial management 23 25
2014 Materiel management 23 22
2014 Other services to the public 18 57
2014 None of the above 18 227

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Compliance, inspection and enforcement 0 21
2017 Administration and operations 0 153
2017 Financial management 0 29
2017 Procurement 0 10
2017 Materiel management 0 13
2017 Information management 0 13
2017 Information technology 0 21
2017 Policy 0 12
2017 Project management 0 18
2017 Other services to the public 0 36
2014 Client contact centre 0 26
2014 Health care practitioners 0 81
2014 Security 1 586
2014 Administration and operations 0 188
2014 Materiel management 0 22
2014 Information management 0 16
2014 Information technology 0 16
2014 Evaluation 0 11
2014 Other services to the public 0 57

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 39 64
2017 Security 18 432
2017 Administration and operations 17 153
2017 Financial management 28 29
2017 Information management 37 13
2017 Information technology 28 21
2017 Other services to the public 20 36
2017 None of the above 15 233
2014 Client contact centre 59 26
2014 Health care practitioners 36 81
2014 Compliance, inspection and enforcement 22 32
2014 Security 28 586
2014 Administration and operations 33 188
2014 Human resources 25 53
2014 Financial management 24 25
2014 Materiel management 39 22
2014 Information management 43 16
2014 Other services to the public 24 57
2014 None of the above 29 227

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 13
2017 Health care practitioners 41 65
2017 Compliance, inspection and enforcement 30 22
2017 Security 30 434
2017 Administration and operations 33 152
2017 Human resources 29 25
2017 Financial management 35 29
2017 Materiel management 38 13
2017 Information management 45 13
2017 Information technology 29 21
2017 Project management 38 18
2017 Other services to the public 34 37
2017 None of the above 35 234
2014 Client contact centre 28 26
2014 Health care practitioners 42 81
2014 Compliance, inspection and enforcement 30 32
2014 Security 22 586
2014 Administration and operations 37 188
2014 Human resources 27 52
2014 Financial management 34 26
2014 Materiel management 43 23
2014 Information management 51 16
2014 Information technology 38 16
2014 Evaluation 54 11
2014 Other services to the public 23 57
2014 None of the above 28 228

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 18 65
2017 Security 22 434
2017 Administration and operations 19 152
2017 Human resources 20 25
2017 Policy 0 12
2017 Project management 28 18
2017 Other services to the public 20 37
2017 None of the above 25 234
2014 Health care practitioners 27 81
2014 Security 17 586
2014 Administration and operations 22 188
2014 Human resources 21 52
2014 Materiel management 27 23
2014 Evaluation 45 11
2014 Other services to the public 24 57
2014 None of the above 23 228

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 12 65
2017 Security 6 434
2017 Administration and operations 9 152
2017 Financial management 0 29
2017 Information management 0 13
2017 Other services to the public 11 37
2017 None of the above 8 234
2014 Client contact centre 0 26
2014 Health care practitioners 9 81
2014 Compliance, inspection and enforcement 0 32
2014 Security 6 586
2014 Administration and operations 7 188
2014 Human resources 11 52
2014 Information technology 0 16
2014 Other services to the public 12 57
2014 None of the above 10 228

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 28 65
2017 Compliance, inspection and enforcement 28 22
2017 Security 25 434
2017 Administration and operations 28 152
2017 Financial management 21 29
2017 Policy 0 12
2017 Project management 25 18
2017 Other services to the public 32 37
2017 None of the above 25 234
2014 Client contact centre 25 26
2014 Health care practitioners 30 81
2014 Compliance, inspection and enforcement 32 32
2014 Security 18 586
2014 Administration and operations 26 188
2014 Materiel management 34 23
2014 Information management 56 16
2014 Other services to the public 20 57
2014 None of the above 26 228

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 8 65
2017 Compliance, inspection and enforcement 0 22
2017 Security 13 434
2017 Administration and operations 7 152
2017 Financial management 0 29
2017 Information management 0 13
2017 Policy 0 12
2017 None of the above 10 234
2014 Client contact centre 0 26
2014 Health care practitioners 11 81
2014 Security 7 586
2014 Administration and operations 10 188
2014 Information technology 0 16
2014 Other services to the public 9 57
2014 None of the above 9 228

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 17 65
2017 Security 10 434
2017 Administration and operations 12 152
2017 Information management 0 13
2017 Policy 0 12
2017 Other services to the public 14 37
2017 None of the above 10 234
2014 Health care practitioners 9 81
2014 Security 7 586
2014 Administration and operations 10 188
2014 Financial management 0 26
2014 Evaluation 0 11
2014 Other services to the public 12 57
2014 None of the above 11 228

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 13
2017 Health care practitioners 15 65
2017 Security 15 434
2017 Administration and operations 12 152
2017 Procurement 0 10
2017 Information management 0 13
2017 Policy 0 12
2017 Project management 0 18
2017 None of the above 11 234
2014 Health care practitioners 10 81
2014 Security 12 586
2014 Administration and operations 13 188
2014 Information management 0 16
2014 Information technology 0 16
2014 Other services to the public 12 57
2014 None of the above 13 228

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 13
2017 Health care practitioners 9 65
2017 Compliance, inspection and enforcement 0 22
2017 Security 9 434
2017 Administration and operations 10 152
2017 Materiel management 0 13
2017 Policy 0 12
2017 Project management 0 18
2017 None of the above 11 234
2014 Health care practitioners 13 81
2014 Security 12 586
2014 Administration and operations 8 188
2014 Financial management 0 26
2014 None of the above 10 228

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 58 13
2017 Health care practitioners 34 65
2017 Compliance, inspection and enforcement 50 22
2017 Security 45 434
2017 Administration and operations 44 152
2017 Human resources 43 25
2017 Financial management 45 29
2017 Procurement 54 10
2017 Materiel management 47 13
2017 Information technology 66 21
2017 Policy 59 12
2017 Project management 46 18
2017 Other services to the public 47 37
2017 None of the above 38 234
2014 Client contact centre 35 26
2014 Health care practitioners 36 81
2014 Compliance, inspection and enforcement 42 32
2014 Security 51 586
2014 Administration and operations 37 188
2014 Human resources 55 52
2014 Financial management 51 26
2014 Materiel management 39 23
2014 Information technology 44 16
2014 Other services to the public 53 57
2014 None of the above 40 228

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Health care practitioners 9 54
2017 Security 8 389
2017 Administration and operations 3 136
2017 Materiel management 0 12
2017 Information management 0 13
2017 Information technology 0 20
2017 None of the above 11 212
2014 Health care practitioners 10 73
2014 Security 8 540
2014 Administration and operations 10 168
2014 Materiel management 0 20
2014 Information management 0 12
2014 None of the above 8 199

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Security 9 389
2017 Administration and operations 10 136
2017 Project management 0 15
2017 None of the above 9 212
2014 Health care practitioners 11 73
2014 Security 6 540
2014 Administration and operations 8 168
2014 Human resources 13 49
2014 Information technology 0 15
2014 Evaluation 0 11
2014 None of the above 9 199

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Security 6 389
2017 Administration and operations 5 136
2017 Human resources 0 22
2017 Information management 0 13
2017 Information technology 0 20
2017 Policy 0 12
2017 Project management 0 15
2017 None of the above 9 212
2014 Health care practitioners 10 73
2014 Security 4 540
2014 Administration and operations 7 168
2014 Materiel management 0 20
2014 Information management 0 12
2014 Information technology 0 15
2014 None of the above 3 199

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Security 3 389
2017 Human resources 0 22
2017 Materiel management 0 12
2017 Information technology 0 20
2017 Policy 0 12
2017 Project management 0 15
2017 Other services to the public 0 31
2017 None of the above 5 212
2014 Client contact centre 0 22
2014 Security 3 540
2014 Administration and operations 5 168
2014 Information management 0 12
2014 Evaluation 0 11
2014 None of the above 3 199

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 19
2017 Security 2 389
2017 Administration and operations 6 136
2017 Human resources 0 22
2017 Materiel management 0 12
2017 Information management 0 13
2017 Information technology 0 20
2017 Policy 0 12
2017 Project management 0 15
2017 Other services to the public 0 31
2014 Client contact centre 0 22
2014 Security 1 540
2014 Administration and operations 3 168
2014 Information management 0 12
2014 Information technology 0 15
2014 Other services to the public 0 49
2014 None of the above 2 199

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Compliance, inspection and enforcement 0 19
2017 Security 4 389
2017 Administration and operations 4 136
2017 Materiel management 0 12
2017 Information technology 0 20
2017 Project management 0 15
2017 Other services to the public 0 31
2017 None of the above 5 212
2014 Health care practitioners 7 73
2014 Security 3 540
2014 Administration and operations 5 168
2014 Information technology 0 15
2014 Other services to the public 0 49
2014 None of the above 3 199

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Security 2 389
2017 Administration and operations 7 136
2017 Human resources 0 22
2017 None of the above 6 212
2014 Client contact centre 0 22
2014 Compliance, inspection and enforcement 0 30
2014 Security 3 540
2014 Administration and operations 9 168
2014 Human resources 14 49
2014 Other services to the public 0 49
2014 None of the above 5 199

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Compliance, inspection and enforcement 36 19
2017 Security 8 389
2017 Administration and operations 12 136
2017 Human resources 0 22
2017 Financial management 0 28
2017 Information management 0 13
2017 None of the above 9 212
2014 Security 9 540
2014 Administration and operations 7 168
2014 Evaluation 0 11
2014 None of the above 5 199

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 12 54
2017 Security 10 389
2017 Administration and operations 16 136
2017 Human resources 0 22
2017 Financial management 0 28
2017 Policy 0 12
2017 Other services to the public 13 31
2017 None of the above 10 212
2014 Health care practitioners 10 73
2014 Security 8 540
2014 Administration and operations 12 168
2014 Human resources 0 49
2014 Information management 0 12
2014 Other services to the public 14 49
2014 None of the above 12 199

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 14 54
2017 Compliance, inspection and enforcement 26 19
2017 Security 26 389
2017 Administration and operations 34 136
2017 Materiel management 42 12
2017 Information technology 30 20
2017 Policy 42 12
2017 Other services to the public 24 31
2017 None of the above 26 212
2014 Client contact centre 37 22
2014 Health care practitioners 24 73
2014 Compliance, inspection and enforcement 20 30
2014 Security 23 540
2014 Administration and operations 25 168
2014 Human resources 14 49
2014 Financial management 30 26
2014 Other services to the public 19 49
2014 None of the above 28 199

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 34 19
2017 Security 13 389
2017 Administration and operations 8 136
2017 Other services to the public 18 31
2017 None of the above 10 212
2014 Health care practitioners 16 73
2014 Security 11 540
2014 Administration and operations 9 168
2014 Information management 0 12
2014 Information technology 0 15
2014 None of the above 10 199

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 47 12
2017 Health care practitioners 40 54
2017 Compliance, inspection and enforcement 62 19
2017 Security 47 389
2017 Administration and operations 51 136
2017 Human resources 37 22
2017 Financial management 36 28
2017 Materiel management 58 12
2017 Information management 40 13
2017 Information technology 35 20
2017 Policy 50 12
2017 Project management 52 15
2017 Other services to the public 55 31
2017 None of the above 42 212
2014 Client contact centre 52 22
2014 Health care practitioners 47 73
2014 Compliance, inspection and enforcement 46 30
2014 Security 43 540
2014 Administration and operations 45 168
2014 Human resources 40 49
2014 Financial management 55 26
2014 Materiel management 30 20
2014 Information management 43 12
2014 Information technology 40 15
2014 Evaluation 55 11
2014 Other services to the public 48 49
2014 None of the above 46 199

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 12
2017 Security 4 389
2017 Human resources 0 22
2017 Financial management 0 28
2017 Materiel management 0 12
2017 Information management 0 13
2017 Policy 0 12
2017 Project management 0 15
2017 Other services to the public 0 31
2017 None of the above 3 212
2014 Client contact centre 0 22
2014 Security 4 540
2014 Materiel management 0 20
2014 Information management 0 12
2014 Information technology 0 15
2014 Evaluation 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 63 12
2017 Health care practitioners 65 54
2017 Compliance, inspection and enforcement 71 19
2017 Security 66 389
2017 Administration and operations 66 136
2017 Human resources 55 22
2017 Financial management 50 28
2017 Materiel management 84 12
2017 Information management 37 13
2017 Information technology 90 20
2017 Policy 84 12
2017 Project management 66 15
2017 Other services to the public 67 31
2017 None of the above 56 212
2014 Client contact centre 48 22
2014 Health care practitioners 66 73
2014 Compliance, inspection and enforcement 55 30
2014 Security 70 540
2014 Administration and operations 62 168
2014 Human resources 58 49
2014 Financial management 59 26
2014 Materiel management 79 20
2014 Information management 75 12
2014 Information technology 73 15
2014 Evaluation 65 11
2014 Other services to the public 72 49
2014 None of the above 65 199

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 0 54
2017 Compliance, inspection and enforcement 0 19
2017 Security 1 389
2017 Human resources 0 22
2017 Financial management 0 28
2017 Materiel management 0 12
2017 Information management 0 13
2017 Information technology 0 20
2017 Policy 0 12
2017 Project management 0 15

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Health care practitioners 16 54
2017 Security 14 389
2017 Administration and operations 15 136
2017 Human resources 23 22
2017 Materiel management 0 12
2017 Project management 0 15
2017 None of the above 18 212
2014 Health care practitioners 17 73
2014 Compliance, inspection and enforcement 26 30
2014 Security 15 540
2014 Administration and operations 11 168
2014 Human resources 12 49
2014 Information management 0 12
2014 None of the above 16 199

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 93 7 13
2017 Health care practitioners 96 4 65
2017 Compliance, inspection and enforcement 94 6 22
2017 Security 97 3 435
2017 Administration and operations 92 8 153
2017 Human resources 100 0 25
2017 Financial management 97 3 29
2017 Procurement 72 28 10
2017 Materiel management 100 0 13
2017 Information management 91 9 12
2017 Information technology 82 18 22
2017 Policy 67 33 12
2017 Project management 94 6 18
2017 Other services to the public 95 5 38
2017 None of the above 94 6 236

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 27 29 7 5 19 4 48 15 151
2017 Health care practitioners 16 22 24 5 5 21 6 53 14 774
2017 Federal regulators 13 0 39 0 33 12 4 15 39 17
2017 Compliance, inspection and enforcement 8 20 29 12 16 10 5 33 33 160
2017 Communications or public affairs 11 21 23 1 1 35 7 56 5 71
2017 Access to information and privacy 16 10 28 11 4 20 11 37 22 44
2017 Security 6 20 29 11 19 12 3 32 35 2040
2017 Science and technology 21 29 16 7 4 19 5 64 15 42
2017 Library services 10 31 26 6 19 5 5 45 27 18
2017 Legal services 10 35 29 4 9 12 0 51 15 40
2017 Administration and operations 16 25 25 6 5 18 5 53 15 1408
2017 Human resources 20 23 22 4 3 21 7 60 10 391
2017 Financial management 14 20 20 5 3 30 7 54 13 315
2017 Procurement 7 25 28 3 9 21 6 45 17 92
2017 Real property 14 36 30 0 3 13 4 61 3 75
2017 Materiel management 18 30 28 2 5 15 3 57 8 141
2017 Information management 11 19 22 1 3 32 10 53 9 142
2017 Information technology 16 21 20 3 4 29 7 59 10 256
2017 Internal audit 5 30 14 4 0 33 14 65 8 21
2017 Evaluation 10 28 26 7 3 21 5 51 14 104
2017 Data sciences 6 17 24 0 6 41 6 44 11 17
2017 Policy 12 18 19 7 3 34 7 52 16 78
2017 Project management 7 17 30 6 5 28 7 37 17 151
2017 Other services to the public 15 25 22 9 8 17 4 50 22 300
2017 None of the above 12 21 27 8 11 16 5 42 24 1703
2014 Client contact centre 11 26 27 9 2 18 6 49 15 221
2014 Health care practitioners 12 20 28 6 6 22 6 45 16 878
2014 Federal regulators 3 31 46 2 10 8 0 37 13 26
2014 Compliance, inspection and enforcement 14 17 28 9 12 17 4 38 27 259
2014 Communications or public affairs 15 27 23 3 0 27 6 61 4 77
2014 Access to information and privacy 15 21 18 7 3 27 10 57 15 44
2014 Security 9 22 28 11 11 15 3 38 27 3212
2014 Science and technology 16 26 21 2 2 27 6 62 6 45
2014 Library services 13 13 14 7 7 46 0 48 27 15
2014 Legal services 13 33 23 7 13 9 3 52 22 48
2014 Administration and operations 19 23 23 5 5 21 4 56 14 1803
2014 Human resources 19 22 22 5 3 24 5 57 11 562
2014 Financial management 12 20 19 5 4 33 7 54 15 336
2014 Procurement 12 28 23 5 2 22 7 57 11 83
2014 Real property 15 27 29 5 3 17 3 53 10 96
2014 Materiel management 18 29 24 8 6 9 5 55 17 190
2014 Information management 19 16 20 8 3 28 5 52 17 170
2014 Information technology 17 19 18 2 2 32 9 61 8 293
2014 Internal audit 25 14 10 3 3 31 14 70 12 29
2014 Evaluation 12 23 25 1 6 28 5 52 11 136
2014 Other services to the public 16 23 23 6 9 17 6 51 19 438
2014 None of the above 13 21 27 7 8 20 5 45 19 1782

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 37 30 5 4 8 1 57 10 151
2017 Health care practitioners 25 34 18 7 5 10 1 67 13 772
2017 Federal regulators 17 3 42 0 33 0 4 22 34 17
2017 Compliance, inspection and enforcement 14 28 28 8 15 6 1 45 25 160
2017 Communications or public affairs 27 35 17 0 2 17 1 76 3 71
2017 Access to information and privacy 24 17 22 12 5 14 7 52 20 42
2017 Security 10 26 26 12 18 7 2 38 33 2037
2017 Science and technology 24 37 23 7 2 5 2 65 10 42
2017 Library services 19 36 34 6 5 0 0 55 11 18
2017 Legal services 10 39 32 4 9 6 0 52 14 40
2017 Administration and operations 27 33 21 6 5 8 1 66 12 1409
2017 Human resources 32 36 17 3 3 9 1 74 6 390
2017 Financial management 29 36 18 4 3 10 0 72 8 314
2017 Procurement 20 38 22 6 6 6 2 63 13 91
2017 Real property 24 41 23 3 3 5 2 69 6 75
2017 Materiel management 25 41 22 2 5 4 0 69 8 141
2017 Information management 24 32 19 1 4 17 2 70 7 143
2017 Information technology 29 38 18 4 3 7 1 73 8 256
2017 Internal audit 14 54 10 4 0 10 10 83 5 21
2017 Evaluation 17 51 15 5 4 5 4 74 9 103
2017 Data sciences 41 18 30 6 0 6 0 62 6 17
2017 Policy 30 27 17 12 3 10 1 64 17 78
2017 Project management 16 35 22 5 4 16 2 62 11 151
2017 Other services to the public 23 32 19 10 7 8 1 60 19 298
2017 None of the above 19 28 24 8 10 9 1 52 20 1696
2014 Client contact centre 17 35 25 11 3 8 0 58 15 220
2014 Health care practitioners 19 31 24 7 6 12 2 58 14 874
2014 Federal regulators 3 34 45 8 5 5 0 40 13 25
2014 Compliance, inspection and enforcement 18 32 21 9 11 7 2 55 22 258
2014 Communications or public affairs 38 37 11 3 3 9 0 83 6 76
2014 Access to information and privacy 25 26 20 7 3 17 2 64 12 44
2014 Security 13 29 27 12 11 8 1 46 25 3205
2014 Science and technology 31 35 16 5 5 8 0 71 11 45
2014 Library services 25 13 14 14 7 27 0 52 29 15
2014 Legal services 18 29 22 13 10 6 2 51 25 47
2014 Administration and operations 28 32 19 5 5 10 1 68 11 1805
2014 Human resources 30 35 18 5 3 9 0 72 9 563
2014 Financial management 23 36 17 5 4 14 2 69 10 336
2014 Procurement 25 33 21 5 3 13 0 66 10 83
2014 Real property 25 36 24 4 2 9 0 67 7 96
2014 Materiel management 29 31 19 8 4 8 1 66 13 190
2014 Information management 31 24 22 7 2 14 1 64 10 170
2014 Information technology 31 33 17 3 2 12 2 74 6 293
2014 Internal audit 35 34 14 3 3 10 0 77 7 29
2014 Evaluation 17 47 14 6 5 10 1 71 13 136
2014 Other services to the public 27 29 21 5 9 9 0 62 16 436
2014 None of the above 19 29 26 8 8 10 1 54 17 1780

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 25 75 150
2017 Health care practitioners 20 80 774
2017 Compliance, inspection and enforcement 24 76 160
2017 Communications or public affairs 12 88 71
2017 Access to information and privacy 32 68 44
2017 Security 24 76 2036
2017 Science and technology 15 85 39
2017 Legal services 29 71 40
2017 Administration and operations 20 80 1412
2017 Human resources 23 77 390
2017 Financial management 12 88 315
2017 Procurement 12 88 92
2017 Real property 16 84 75
2017 Materiel management 17 83 141
2017 Information management 24 76 143
2017 Information technology 17 83 258
2017 Evaluation 20 80 103
2017 Policy 21 79 78
2017 Project management 20 80 151
2017 Other services to the public 22 78 300
2017 None of the above 24 76 1698
2014 Client contact centre 18 82 221
2014 Health care practitioners 19 81 876
2014 Federal regulators 25 75 25
2014 Compliance, inspection and enforcement 22 78 259
2014 Communications or public affairs 13 87 77
2014 Access to information and privacy 18 82 44
2014 Security 19 81 3205
2014 Science and technology 17 83 45
2014 Legal services 26 74 48
2014 Administration and operations 17 83 1800
2014 Human resources 15 85 562
2014 Financial management 13 87 338
2014 Procurement 14 86 83
2014 Real property 8 92 96
2014 Materiel management 16 84 190
2014 Information management 13 87 169
2014 Information technology 14 86 293
2014 Evaluation 15 85 136
2014 Other services to the public 20 80 438
2014 None of the above 21 79 1782

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 65 35 32
2017 Health care practitioners 78 22 149
2017 Compliance, inspection and enforcement 80 20 34
2017 Access to information and privacy 65 35 14
2017 Security 74 26 476
2017 Legal services 68 32 11
2017 Administration and operations 80 20 267
2017 Human resources 86 14 86
2017 Financial management 83 17 38
2017 Procurement 90 10 11
2017 Real property 76 24 11
2017 Materiel management 58 42 24
2017 Information management 76 24 34
2017 Information technology 77 23 44
2017 Evaluation 69 31 19
2017 Policy 94 6 16
2017 Project management 91 9 30
2017 Other services to the public 80 20 66
2017 None of the above 70 30 374
2014 Client contact centre 72 28 37
2014 Health care practitioners 73 27 161
2014 Compliance, inspection and enforcement 80 20 57
2014 Security 73 27 608
2014 Legal services 93 7 12
2014 Administration and operations 70 30 296
2014 Human resources 84 16 85
2014 Financial management 66 34 40
2014 Procurement 58 42 12
2014 Materiel management 66 34 31
2014 Information management 81 19 22
2014 Information technology 85 15 41
2014 Evaluation 81 19 20
2014 Other services to the public 70 30 84
2014 None of the above 76 24 366

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 29 27 18 5 0 0 50 23 21
2017 Health care practitioners 44 34 4 11 7 0 0 78 18 118
2017 Compliance, inspection and enforcement 40 19 8 17 16 0 0 60 33 28
2017 Security 35 40 9 11 5 0 1 75 15 352
2017 Administration and operations 44 43 3 6 4 0 1 88 10 215
2017 Human resources 67 23 3 5 1 0 1 91 6 73
2017 Financial management 41 40 13 7 0 0 0 81 7 31
2017 Procurement 29 8 8 26 8 21 0 47 43 10
2017 Materiel management 42 36 8 0 14 0 0 78 14 14
2017 Information management 42 39 3 12 0 0 3 84 13 26
2017 Information technology 53 32 6 6 3 0 0 85 9 34
2017 Evaluation 30 56 7 7 0 0 0 86 7 14
2017 Policy 48 32 6 13 0 0 0 81 13 15
2017 Project management 41 31 3 15 6 3 0 75 22 27
2017 Other services to the public 35 41 0 15 7 2 0 78 22 54
2017 None of the above 36 40 7 7 7 2 1 78 14 264
2014 Client contact centre 33 39 7 21 0 0 0 72 21 28
2014 Health care practitioners 47 34 3 10 6 0 0 81 15 115
2014 Compliance, inspection and enforcement 47 33 5 10 6 0 0 79 16 47
2014 Security 39 37 8 9 7 0 0 76 17 439
2014 Legal services 32 20 19 14 13 0 0 53 28 11
2014 Administration and operations 44 33 7 11 3 0 1 78 15 206
2014 Human resources 58 32 4 5 1 0 0 89 7 71
2014 Financial management 37 38 15 7 4 0 0 74 11 26
2014 Materiel management 34 34 11 10 11 0 0 68 21 20
2014 Information management 55 33 5 6 0 0 0 88 6 18
2014 Information technology 60 28 6 6 0 0 0 89 6 35
2014 Evaluation 47 41 12 0 0 0 0 88 0 16
2014 Other services to the public 42 35 15 3 5 0 0 77 8 58
2014 None of the above 43 35 7 9 5 0 0 79 14 279

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 61 13 4 1 1 1 82 5 152
2017 Health care practitioners 26 51 10 9 2 0 3 79 11 773
2017 Federal regulators 30 56 10 0 0 4 0 90 0 17
2017 Compliance, inspection and enforcement 26 50 14 6 2 0 3 78 8 160
2017 Communications or public affairs 24 52 1 9 0 3 11 88 10 71
2017 Access to information and privacy 24 42 19 7 4 0 5 69 12 44
2017 Security 26 53 10 5 2 1 4 83 7 2043
2017 Science and technology 10 72 11 5 0 2 0 83 5 43
2017 Library services 41 42 0 5 5 0 6 89 11 17
2017 Legal services 16 53 16 6 4 0 5 73 11 40
2017 Administration and operations 28 47 9 5 2 2 8 84 7 1411
2017 Human resources 35 35 6 4 2 1 18 86 7 391
2017 Financial management 29 52 7 5 2 0 5 86 7 315
2017 Procurement 16 48 19 7 1 3 5 70 9 92
2017 Real property 28 58 9 4 0 0 1 87 4 75
2017 Materiel management 28 53 8 5 4 2 1 82 9 141
2017 Information management 22 54 12 3 3 4 3 81 7 143
2017 Information technology 29 55 8 5 1 1 1 86 6 258
2017 Internal audit 33 40 5 0 0 4 18 94 0 21
2017 Evaluation 12 62 10 12 2 0 2 75 14 104
2017 Data sciences 35 41 12 12 0 0 0 76 12 17
2017 Policy 22 47 7 5 6 4 8 79 13 77
2017 Project management 34 44 9 6 2 1 4 82 8 151
2017 Other services to the public 28 51 10 4 1 2 4 84 5 300
2017 None of the above 24 50 12 6 2 3 3 78 9 1704
2014 Client contact centre 15 58 16 7 1 2 0 75 9 221
2014 Health care practitioners 23 49 14 8 2 1 4 75 10 878
2014 Federal regulators 16 62 12 0 5 5 0 82 5 25
2014 Compliance, inspection and enforcement 26 53 12 6 1 0 2 81 7 258
2014 Communications or public affairs 34 50 6 1 0 0 9 92 1 77
2014 Access to information and privacy 38 40 8 2 8 0 4 81 11 44
2014 Security 22 55 13 5 1 1 3 81 6 3214
2014 Science and technology 19 52 13 13 2 0 0 72 15 45
2014 Library services 45 35 14 0 7 0 0 79 7 15
2014 Legal services 20 53 16 5 0 2 5 78 5 48
2014 Administration and operations 27 49 10 5 2 1 7 82 8 1801
2014 Human resources 37 38 5 3 1 1 15 89 5 561
2014 Financial management 30 53 7 5 1 1 3 86 6 336
2014 Procurement 20 52 12 5 1 5 5 80 7 83
2014 Real property 18 64 7 7 2 0 1 83 10 96
2014 Materiel management 22 52 17 4 3 1 1 75 7 190
2014 Information management 25 47 13 4 1 5 5 80 5 170
2014 Information technology 32 52 5 5 2 1 2 87 7 293
2014 Internal audit 29 42 0 7 0 7 16 91 9 29
2014 Evaluation 16 52 14 13 0 1 5 72 14 136
2014 Other services to the public 26 54 11 4 2 1 1 82 6 437
2014 None of the above 22 53 12 7 2 1 3 78 9 1782

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 39 26 13 2 12 2 52 18 151
2017 Health care practitioners 9 28 22 14 11 12 4 43 30 773
2017 Federal regulators 9 13 29 12 29 4 4 25 44 17
2017 Compliance, inspection and enforcement 5 28 20 21 20 5 1 35 44 160
2017 Communications or public affairs 9 23 24 6 3 27 9 49 13 71
2017 Access to information and privacy 4 25 33 7 2 15 13 42 13 44
2017 Security 9 29 21 19 16 4 2 41 37 2035
2017 Science and technology 8 31 21 14 5 17 4 50 24 42
2017 Library services 29 25 0 15 0 20 12 78 22 18
2017 Legal services 6 41 17 15 9 12 0 54 27 40
2017 Administration and operations 13 31 21 12 7 11 6 53 22 1412
2017 Human resources 14 25 19 5 4 15 18 58 14 390
2017 Financial management 8 29 22 7 4 20 9 53 16 313
2017 Procurement 5 29 32 11 7 11 6 41 21 92
2017 Real property 9 26 31 15 9 9 1 39 26 74
2017 Materiel management 9 36 21 15 11 6 2 49 28 140
2017 Information management 9 27 22 7 7 18 10 51 19 141
2017 Information technology 10 31 24 7 4 19 5 54 14 257
2017 Internal audit 14 21 9 5 0 33 19 71 10 21
2017 Evaluation 6 35 26 12 6 8 6 48 22 104
2017 Data sciences 12 24 23 6 6 23 6 50 17 17
2017 Policy 9 22 23 2 5 29 10 50 12 78
2017 Project management 9 28 23 5 8 21 5 50 19 151
2017 Other services to the public 12 30 19 15 11 9 4 48 30 299
2017 None of the above 8 29 24 13 13 8 4 42 30 1699
2014 Client contact centre 7 31 30 11 9 9 2 44 23 220
2014 Health care practitioners 6 28 23 17 12 11 4 40 33 880
2014 Federal regulators 12 49 14 10 13 2 0 63 23 26
2014 Compliance, inspection and enforcement 7 30 21 17 12 9 4 42 34 259
2014 Communications or public affairs 15 22 27 4 1 17 14 53 8 76
2014 Access to information and privacy 16 30 23 2 7 11 11 59 11 44
2014 Security 9 35 23 16 10 4 3 48 28 3213
2014 Science and technology 7 23 26 17 6 15 6 38 29 45
2014 Library services 20 19 22 13 13 13 0 45 29 15
2014 Legal services 12 27 26 13 8 5 9 45 25 48
2014 Administration and operations 13 30 21 11 6 11 8 52 21 1805
2014 Human resources 11 25 20 8 5 14 17 53 19 563
2014 Financial management 8 24 24 11 6 20 8 43 23 336
2014 Procurement 6 28 24 6 10 21 5 46 22 83
2014 Real property 6 27 28 17 6 12 3 39 27 96
2014 Materiel management 11 32 25 12 9 8 3 48 24 190
2014 Information management 16 24 25 6 6 15 7 52 16 170
2014 Information technology 13 28 22 9 2 20 6 56 15 293
2014 Internal audit 7 13 14 3 0 31 31 54 9 29
2014 Evaluation 8 21 27 15 6 16 8 38 27 136
2014 Other services to the public 11 29 29 12 9 8 3 45 23 437
2014 None of the above 8 29 25 15 10 9 3 43 29 1783

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 51 16 5 1 3 1 77 6 152
2017 Health care practitioners 34 39 10 5 4 6 3 79 10 773
2017 Federal regulators 40 18 10 10 19 0 4 60 30 17
2017 Compliance, inspection and enforcement 28 41 16 8 5 2 0 71 13 159
2017 Communications or public affairs 44 23 8 7 0 9 8 81 9 71
2017 Access to information and privacy 33 33 16 7 2 4 5 73 10 44
2017 Security 17 38 18 11 7 4 5 60 20 2043
2017 Science and technology 40 41 9 0 2 7 0 88 2 43
2017 Library services 36 19 24 0 5 10 6 66 6 18
2017 Legal services 28 40 18 5 0 4 5 75 6 40
2017 Administration and operations 37 34 11 3 2 6 8 82 6 1412
2017 Human resources 40 26 7 3 2 5 17 84 6 391
2017 Financial management 45 35 9 3 1 3 4 86 4 315
2017 Procurement 28 36 20 8 2 2 5 68 11 92
2017 Real property 39 38 14 4 4 1 1 78 8 75
2017 Materiel management 46 36 10 3 3 2 0 84 6 141
2017 Information management 31 41 11 3 1 11 2 82 5 143
2017 Information technology 46 36 9 2 1 6 1 88 3 257
2017 Internal audit 28 40 0 5 0 9 18 93 7 21
2017 Evaluation 30 44 11 6 2 6 2 80 9 104
2017 Data sciences 64 18 18 0 0 0 0 82 0 17
2017 Policy 36 31 7 4 0 13 9 86 5 78
2017 Project management 32 34 11 4 4 10 6 78 10 151
2017 Other services to the public 34 35 13 6 3 5 3 75 10 300
2017 None of the above 27 36 15 6 6 7 3 70 13 1706
2014 Client contact centre 24 44 16 9 2 4 1 72 12 220
2014 Health care practitioners 30 38 13 7 4 3 4 74 12 880
2014 Federal regulators 8 56 19 7 10 0 0 64 17 26
2014 Compliance, inspection and enforcement 27 40 18 6 3 4 3 71 9 259
2014 Communications or public affairs 39 31 15 5 0 1 9 78 6 77
2014 Access to information and privacy 22 37 16 7 3 5 11 70 11 44
2014 Security 17 42 17 11 5 4 4 64 17 3211
2014 Science and technology 37 38 10 6 0 9 0 82 6 45
2014 Library services 19 41 7 0 13 13 7 74 16 15
2014 Legal services 31 35 5 15 9 2 5 70 26 48
2014 Administration and operations 37 32 12 4 2 6 7 79 7 1803
2014 Human resources 40 28 9 2 1 5 15 85 4 563
2014 Financial management 37 40 9 5 2 5 3 83 7 335
2014 Procurement 22 49 14 3 2 6 5 79 6 83
2014 Real property 32 40 14 8 0 3 2 77 8 96
2014 Materiel management 35 40 10 7 7 2 0 77 14 190
2014 Information management 39 34 10 3 1 8 6 84 4 170
2014 Information technology 50 31 6 3 0 5 3 89 4 293
2014 Internal audit 39 10 10 7 3 14 16 71 15 29
2014 Evaluation 34 42 11 4 1 2 5 83 5 136
2014 Other services to the public 32 39 16 4 3 5 1 75 8 436
2014 None of the above 27 39 15 6 6 5 2 71 13 1784

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 45 21 7 4 4 1 66 11 150
2017 Health care practitioners 23 37 15 7 5 9 3 69 13 771
2017 Federal regulators 27 4 9 10 46 0 4 31 59 16
2017 Compliance, inspection and enforcement 13 30 18 21 15 2 1 45 36 160
2017 Communications or public affairs 35 27 12 6 3 9 8 75 11 71
2017 Access to information and privacy 27 25 30 4 4 4 5 57 10 44
2017 Security 9 28 19 18 18 3 4 40 39 2037
2017 Science and technology 36 39 12 5 2 7 0 80 8 43
2017 Library services 20 30 29 0 5 10 6 59 6 18
2017 Legal services 18 34 16 20 2 6 5 58 24 39
2017 Administration and operations 27 34 14 7 4 7 7 71 13 1411
2017 Human resources 34 27 8 3 2 8 18 82 7 390
2017 Financial management 36 39 10 3 3 6 4 82 6 312
2017 Procurement 10 40 26 8 7 5 5 55 16 92
2017 Real property 27 39 17 5 6 4 1 70 13 75
2017 Materiel management 28 40 14 8 5 7 1 72 13 140
2017 Information management 22 40 19 2 1 14 2 74 4 140
2017 Information technology 31 36 15 5 2 10 1 76 7 257
2017 Internal audit 35 38 0 5 0 9 14 94 6 21
2017 Evaluation 17 44 19 8 3 6 3 67 12 104
2017 Data sciences 41 36 18 6 0 0 0 76 6 17
2017 Policy 30 28 11 5 1 16 8 77 9 78
2017 Project management 23 37 16 6 3 11 5 72 10 150
2017 Other services to the public 23 32 15 10 10 8 2 61 22 300
2017 None of the above 17 33 18 10 9 8 3 57 22 1700
2014 Client contact centre 17 38 26 8 5 5 1 58 14 220
2014 Health care practitioners 18 36 17 10 6 8 4 62 18 879
2014 Federal regulators 7 39 22 11 17 3 0 48 29 26
2014 Compliance, inspection and enforcement 14 31 23 17 8 4 3 48 28 259
2014 Communications or public affairs 37 28 15 7 0 6 7 74 8 77
2014 Access to information and privacy 22 38 16 9 3 9 4 68 13 44
2014 Security 11 32 20 16 14 4 3 46 32 3207
2014 Science and technology 27 29 18 13 0 13 0 65 15 45
2014 Library services 19 27 7 0 21 19 7 62 28 15
2014 Legal services 16 36 16 13 11 3 5 56 26 48
2014 Administration and operations 27 33 15 7 4 8 7 70 12 1804
2014 Human resources 30 31 11 5 2 7 14 77 8 563
2014 Financial management 28 39 13 5 2 8 3 76 8 335
2014 Procurement 17 41 20 5 3 9 5 67 9 83
2014 Real property 27 39 18 11 2 1 2 68 14 96
2014 Materiel management 27 32 16 13 8 4 0 61 22 190
2014 Information management 26 37 11 7 2 9 6 75 11 170
2014 Information technology 35 35 14 5 2 7 2 77 8 292
2014 Internal audit 31 25 10 7 3 10 13 73 13 29
2014 Evaluation 21 45 14 5 4 5 5 73 11 136
2014 Other services to the public 24 33 20 8 7 6 1 62 17 436
2014 None of the above 16 36 18 11 9 7 2 58 22 1782
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 42 9 8 5 0 0 77 13 152
2017 Health care practitioners 46 29 9 8 8 1 0 75 16 774
2017 Federal regulators 25 19 23 19 14 0 0 44 33 17
2017 Compliance, inspection and enforcement 34 32 15 10 8 0 0 66 18 160
2017 Communications or public affairs 65 19 5 7 2 1 0 85 10 71
2017 Access to information and privacy 45 42 7 0 7 0 0 87 7 44
2017 Security 24 32 16 11 15 1 1 58 27 2037
2017 Science and technology 40 46 7 7 0 0 0 86 7 43
2017 Library services 45 16 5 19 5 5 6 68 26 18
2017 Legal services 30 41 13 12 4 0 0 71 16 39
2017 Administration and operations 51 30 7 5 6 1 0 82 11 1413
2017 Human resources 57 28 7 5 4 0 0 85 9 390
2017 Financial management 55 26 8 5 3 0 1 83 9 315
2017 Procurement 41 37 6 5 9 0 2 79 14 92
2017 Real property 45 39 8 3 5 0 0 84 8 75
2017 Materiel management 57 25 5 8 5 0 0 82 13 140
2017 Information management 45 34 8 7 5 1 1 80 12 143
2017 Information technology 60 26 5 4 4 1 1 87 8 258
2017 Internal audit 47 39 5 10 0 0 0 86 10 21
2017 Evaluation 47 37 7 7 2 1 0 85 9 104
2017 Data sciences 65 17 6 6 6 0 0 82 12 17
2017 Policy 56 26 10 6 3 0 0 82 9 78
2017 Project management 49 29 10 7 4 1 1 78 11 151
2017 Other services to the public 44 32 6 8 10 1 1 77 18 298
2017 None of the above 40 28 12 9 11 0 0 69 20 1701

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 33 12 9 7 2 0 72 16 151
2017 Health care practitioners 46 28 12 6 6 1 0 75 13 774
2017 Federal regulators 35 24 8 10 23 0 0 59 33 17
2017 Compliance, inspection and enforcement 35 27 25 3 10 0 0 62 13 160
2017 Communications or public affairs 65 18 10 2 1 4 0 86 4 71
2017 Access to information and privacy 47 31 16 0 4 2 0 79 4 44
2017 Security 23 29 19 8 17 3 1 54 26 2038
2017 Science and technology 40 34 16 7 2 0 0 74 9 43
2017 Library services 51 15 0 0 24 5 6 74 26 18
2017 Legal services 29 42 18 7 4 0 0 71 11 39
2017 Administration and operations 53 26 9 5 5 1 0 81 10 1414
2017 Human resources 54 29 7 4 4 1 0 85 8 391
2017 Financial management 55 26 8 5 5 1 0 82 9 315
2017 Procurement 39 33 11 7 5 1 3 75 13 92
2017 Real property 45 28 20 1 5 1 0 74 7 75
2017 Materiel management 53 28 9 6 4 0 0 81 10 140
2017 Information management 40 33 15 4 7 1 1 74 11 143
2017 Information technology 58 24 8 3 5 1 0 83 8 258
2017 Internal audit 56 19 16 10 0 0 0 74 10 21
2017 Evaluation 50 34 6 5 5 1 0 85 10 104
2017 Data sciences 82 12 0 0 6 0 0 94 6 17
2017 Policy 58 21 10 4 5 2 0 81 9 78
2017 Project management 49 28 8 6 7 1 1 78 14 151
2017 Other services to the public 44 28 9 6 9 2 1 75 16 298
2017 None of the above 40 26 14 6 11 2 0 68 17 1704

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 44 22 12 4 4 0 60 17 152
2017 Health care practitioners 19 43 15 12 9 2 0 64 21 771
2017 Federal regulators 22 22 13 10 33 0 0 44 43 17
2017 Compliance, inspection and enforcement 8 40 21 16 15 0 0 48 31 158
2017 Communications or public affairs 36 44 5 8 2 5 0 84 10 71
2017 Access to information and privacy 27 25 21 11 9 7 0 56 21 44
2017 Security 9 37 18 17 19 1 0 46 36 2040
2017 Science and technology 20 37 28 7 2 6 0 61 10 43
2017 Library services 43 40 6 0 5 0 6 89 5 18
2017 Legal services 10 47 22 12 7 2 0 59 19 39
2017 Administration and operations 23 43 16 9 6 2 0 67 16 1413
2017 Human resources 27 47 12 8 4 3 0 76 11 391
2017 Financial management 23 48 15 7 3 4 0 74 11 315
2017 Procurement 20 36 28 7 5 3 0 58 12 91
2017 Real property 17 53 15 5 4 6 0 74 10 75
2017 Materiel management 27 45 15 5 7 3 0 74 11 140
2017 Information management 17 48 20 6 5 3 1 68 11 143
2017 Information technology 20 47 15 7 7 4 0 70 14 257
2017 Internal audit 32 58 5 0 0 5 0 95 0 21
2017 Evaluation 6 57 17 17 3 0 0 63 19 104
2017 Data sciences 29 47 18 6 0 0 0 76 6 17
2017 Policy 11 51 12 18 5 2 0 64 23 78
2017 Project management 24 38 21 5 6 6 0 66 12 151
2017 Other services to the public 19 40 15 14 10 2 0 60 24 299
2017 None of the above 16 37 19 12 13 3 0 55 26 1700

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 29 28 15 16 3 0 39 32 152
2017 Health care practitioners 9 28 16 24 23 0 0 37 47 772
2017 Federal regulators 8 14 0 11 67 0 0 21 79 17
2017 Compliance, inspection and enforcement 4 21 15 17 44 0 0 25 61 159
2017 Communications or public affairs 24 30 18 11 11 6 0 57 24 71
2017 Access to information and privacy 7 39 20 13 18 3 0 47 32 44
2017 Security 3 13 13 22 49 1 0 16 71 2040
2017 Science and technology 23 25 21 21 4 6 0 51 27 43
2017 Library services 10 39 26 15 5 0 6 52 21 18
2017 Legal services 2 36 15 23 23 0 0 38 46 40
2017 Administration and operations 12 35 16 19 17 2 0 47 37 1409
2017 Human resources 14 36 22 18 8 2 0 51 26 391
2017 Financial management 19 38 17 15 9 3 0 58 24 312
2017 Procurement 16 35 19 16 13 1 0 51 30 91
2017 Real property 10 37 13 18 21 0 0 48 39 75
2017 Materiel management 9 38 26 11 16 0 0 47 27 140
2017 Information management 13 38 19 22 6 1 1 52 29 143
2017 Information technology 15 35 22 17 10 1 0 50 27 258
2017 Internal audit 9 62 19 5 5 0 0 71 10 21
2017 Evaluation 4 22 23 33 18 0 0 26 50 104
2017 Data sciences 23 41 18 12 6 0 0 64 18 17
2017 Policy 10 42 10 23 14 1 0 53 37 78
2017 Project management 12 35 19 19 13 1 0 48 33 151
2017 Other services to the public 9 27 19 22 21 1 0 37 43 299
2017 None of the above 8 25 17 20 28 1 1 34 49 1702

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 17 16 18 29 0 0 37 47 152
2017 Health care practitioners 11 17 20 16 36 0 0 28 52 774
2017 Federal regulators 8 8 13 19 42 10 0 18 67 17
2017 Compliance, inspection and enforcement 15 15 20 15 36 0 0 29 51 160
2017 Communications or public affairs 26 35 16 15 8 0 0 61 23 71
2017 Access to information and privacy 16 22 12 20 28 0 2 39 49 43
2017 Security 12 15 14 17 40 1 1 27 58 2041
2017 Science and technology 34 14 5 24 23 0 0 48 47 43
2017 Library services 23 35 6 5 25 0 6 62 31 18
2017 Legal services 10 27 10 27 23 0 2 38 51 40
2017 Administration and operations 15 20 20 17 27 0 1 35 44 1407
2017 Human resources 19 20 20 19 20 0 2 40 40 390
2017 Financial management 15 14 22 20 28 0 1 29 49 315
2017 Procurement 13 11 15 24 33 0 3 25 60 92
2017 Real property 8 15 15 23 40 0 0 23 62 75
2017 Materiel management 14 17 17 22 30 1 0 32 52 140
2017 Information management 16 21 26 19 17 0 1 38 36 143
2017 Information technology 20 25 18 16 21 0 1 45 37 258
2017 Internal audit 32 19 9 14 26 0 0 51 40 21
2017 Evaluation 11 14 18 19 32 0 6 27 54 104
2017 Data sciences 47 24 6 12 12 0 0 70 24 17
2017 Policy 21 22 15 15 26 0 0 44 42 78
2017 Project management 21 23 17 12 27 0 1 44 39 150
2017 Other services to the public 14 19 19 16 32 0 0 33 48 298
2017 None of the above 15 17 16 18 31 1 1 33 50 1701

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 20 30 20 11 0 2 38 31 152
2017 Health care practitioners 7 23 26 24 20 0 0 30 44 773
2017 Federal regulators 33 4 37 4 22 0 0 37 26 17
2017 Compliance, inspection and enforcement 19 16 29 21 15 0 0 35 36 159
2017 Communications or public affairs 10 30 29 19 12 0 0 40 31 71
2017 Access to information and privacy 14 30 18 11 27 0 0 44 38 43
2017 Security 22 29 26 12 9 0 2 52 22 2030
2017 Science and technology 24 26 21 18 11 0 0 49 29 43
2017 Library services 30 19 15 10 21 0 6 52 32 18
2017 Legal services 12 20 29 16 23 0 0 32 39 40
2017 Administration and operations 14 24 27 20 14 0 0 38 34 1411
2017 Human resources 13 20 26 23 18 0 1 33 41 389
2017 Financial management 16 28 29 16 10 0 1 44 27 313
2017 Procurement 17 28 27 16 10 0 1 46 27 91
2017 Real property 13 24 29 19 14 0 0 37 34 74
2017 Materiel management 23 33 27 8 8 1 0 57 16 141
2017 Information management 22 26 24 17 11 0 1 48 28 143
2017 Information technology 19 32 26 15 7 0 1 51 23 258
2017 Internal audit 19 39 32 5 5 0 0 58 10 21
2017 Evaluation 3 20 29 23 26 0 0 23 49 104
2017 Data sciences 6 18 41 29 6 0 0 24 35 17
2017 Policy 12 29 39 12 6 1 0 42 19 78
2017 Project management 12 24 35 16 12 0 1 37 28 151
2017 Other services to the public 17 22 26 19 15 0 1 39 34 298
2017 None of the above 17 26 26 14 15 1 2 43 30 1695

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 29 27 18 6 0 2 48 25 151
2017 Health care practitioners 17 30 23 15 11 1 2 49 28 770
2017 Federal regulators 8 10 51 17 14 0 0 18 30 17
2017 Compliance, inspection and enforcement 24 26 29 11 10 0 1 50 21 159
2017 Communications or public affairs 15 39 26 7 13 0 0 54 20 71
2017 Access to information and privacy 21 24 22 18 14 0 0 45 32 43
2017 Security 26 30 21 10 7 1 5 60 18 2029
2017 Science and technology 26 26 18 18 12 0 0 52 30 43
2017 Library services 35 39 5 11 5 0 6 78 17 18
2017 Legal services 17 29 31 7 14 2 0 47 21 39
2017 Administration and operations 22 30 25 13 9 0 1 53 22 1409
2017 Human resources 17 26 30 14 12 0 1 43 27 390
2017 Financial management 24 32 25 10 7 0 1 57 18 315
2017 Procurement 21 29 27 13 6 0 5 52 20 92
2017 Real property 14 32 33 11 11 0 0 45 22 71
2017 Materiel management 31 32 21 10 5 1 1 64 15 139
2017 Information management 27 31 21 12 5 0 3 60 18 143
2017 Information technology 23 35 21 16 5 0 1 58 21 257
2017 Internal audit 49 28 19 5 0 0 0 77 5 21
2017 Evaluation 9 20 36 20 15 0 0 29 35 104
2017 Data sciences 18 29 17 24 12 0 0 47 36 17
2017 Policy 20 34 22 16 5 1 1 55 22 78
2017 Project management 13 29 29 18 9 0 1 43 28 151
2017 Other services to the public 24 27 20 16 8 2 2 53 26 300
2017 None of the above 24 29 22 12 10 1 3 55 23 1692

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 24 19 18 15 0 0 47 34 152
2017 Health care practitioners 11 19 23 21 24 1 1 30 46 773
2017 Federal regulators 12 10 19 29 31 0 0 22 60 17
2017 Compliance, inspection and enforcement 12 14 28 24 21 0 1 26 45 160
2017 Communications or public affairs 14 22 27 13 21 1 1 37 35 71
2017 Access to information and privacy 12 8 18 18 45 0 0 19 63 44
2017 Security 15 23 25 17 18 1 2 38 36 2034
2017 Science and technology 19 23 21 19 18 0 0 42 37 43
2017 Library services 44 25 10 5 11 0 6 73 17 18
2017 Legal services 9 38 21 14 14 2 2 49 29 39
2017 Administration and operations 15 22 25 18 18 1 1 38 37 1408
2017 Human resources 12 18 25 21 22 0 2 30 44 390
2017 Financial management 23 26 21 16 12 1 2 51 28 313
2017 Procurement 19 27 23 12 15 2 2 48 29 92
2017 Real property 8 15 29 27 21 0 0 23 48 74
2017 Materiel management 14 30 22 19 14 1 0 44 34 139
2017 Information management 19 19 25 21 12 2 1 40 34 143
2017 Information technology 20 27 23 17 11 0 2 48 29 258
2017 Internal audit 28 7 42 14 10 0 0 34 24 21
2017 Evaluation 13 18 30 18 16 0 5 33 36 104
2017 Data sciences 18 12 29 24 18 0 0 30 41 17
2017 Policy 16 34 20 18 9 3 0 51 28 78
2017 Project management 12 25 27 24 12 0 1 37 36 151
2017 Other services to the public 18 20 20 20 20 1 1 39 40 300
2017 None of the above 18 22 20 17 20 1 2 42 38 1696

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 19 13 6 3 1 10 76 9 152
2017 Health care practitioners 34 27 14 9 8 1 8 66 19 772
2017 Federal regulators 43 18 10 24 4 0 0 61 29 17
2017 Compliance, inspection and enforcement 34 23 24 7 10 0 3 58 17 160
2017 Communications or public affairs 39 23 20 8 7 0 3 64 16 71
2017 Access to information and privacy 39 24 5 5 4 0 23 82 12 43
2017 Security 34 28 17 10 7 1 4 65 17 2030
2017 Science and technology 45 25 10 13 0 0 7 75 14 43
2017 Library services 49 20 5 11 0 0 15 81 13 18
2017 Legal services 33 19 26 8 4 2 7 58 14 40
2017 Administration and operations 41 23 13 7 5 1 11 73 13 1408
2017 Human resources 35 23 14 8 6 1 13 68 16 389
2017 Financial management 42 23 13 6 3 1 13 75 10 314
2017 Procurement 47 20 8 6 2 1 16 80 10 92
2017 Real property 37 30 21 6 1 0 4 70 8 73
2017 Materiel management 54 20 10 1 4 0 12 83 6 140
2017 Information management 42 20 10 5 2 0 20 78 9 143
2017 Information technology 54 20 12 3 0 0 10 83 4 258
2017 Internal audit 67 23 5 0 0 0 4 95 0 21
2017 Evaluation 29 28 16 5 9 0 14 66 16 104
2017 Data sciences 42 35 18 0 0 0 6 81 0 17
2017 Policy 45 26 15 4 3 1 6 77 7 78
2017 Project management 32 28 15 3 5 3 14 72 10 151
2017 Other services to the public 41 22 16 7 8 0 6 68 16 298
2017 None of the above 42 24 13 7 5 1 9 73 13 1692

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 29 26 8 7 1 3 56 16 152
2017 Health care practitioners 19 32 23 16 9 0 0 52 24 768
2017 Federal regulators 23 28 21 14 14 0 0 51 29 17
2017 Compliance, inspection and enforcement 16 28 25 17 15 0 0 43 31 159
2017 Communications or public affairs 22 35 24 10 8 0 1 58 18 71
2017 Access to information and privacy 37 25 14 9 14 0 0 63 23 43
2017 Security 16 27 25 16 13 0 1 44 30 2037
2017 Science and technology 31 33 23 7 7 0 0 63 14 43
2017 Library services 26 19 15 11 24 0 6 48 37 18
2017 Legal services 27 11 34 19 10 0 0 38 29 40
2017 Administration and operations 25 31 24 12 7 0 1 57 19 1403
2017 Human resources 27 30 24 11 7 0 0 58 18 391
2017 Financial management 31 30 24 10 4 0 1 62 14 314
2017 Procurement 35 27 19 9 8 0 1 63 18 92
2017 Real property 21 38 27 7 7 0 0 59 13 74
2017 Materiel management 36 29 21 8 3 0 2 67 12 140
2017 Information management 29 35 18 10 7 0 1 64 17 142
2017 Information technology 34 32 20 8 3 0 3 68 11 257
2017 Internal audit 48 38 5 5 5 0 0 86 10 21
2017 Evaluation 22 36 27 9 6 0 0 58 15 103
2017 Data sciences 18 29 23 30 0 0 0 47 30 17
2017 Policy 26 30 27 13 4 0 0 56 17 78
2017 Project management 25 30 23 10 11 0 1 56 21 150
2017 Other services to the public 28 27 23 10 10 0 1 56 20 299
2017 None of the above 25 29 23 11 11 0 1 54 23 1691

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 30 20 14 7 1 4 56 22 152
2017 Health care practitioners 20 32 24 14 9 1 1 53 23 767
2017 Federal regulators 17 4 26 28 24 0 0 21 52 17
2017 Compliance, inspection and enforcement 8 24 27 21 18 0 1 33 40 159
2017 Communications or public affairs 28 43 21 4 3 0 1 71 7 71
2017 Access to information and privacy 37 31 14 9 7 0 2 70 16 43
2017 Security 13 24 27 20 15 1 1 37 35 2036
2017 Science and technology 31 25 27 13 4 0 0 56 17 43
2017 Library services 15 30 15 11 24 0 6 48 37 18
2017 Legal services 22 25 32 9 9 2 0 49 18 40
2017 Administration and operations 26 35 21 10 6 1 2 62 16 1405
2017 Human resources 22 33 26 11 6 1 1 56 18 390
2017 Financial management 26 36 20 11 4 0 2 64 16 314
2017 Procurement 26 27 27 8 9 0 2 55 18 92
2017 Real property 24 27 31 15 3 0 0 51 18 73
2017 Materiel management 34 36 13 9 7 1 1 71 16 139
2017 Information management 25 35 25 9 4 1 1 61 14 141
2017 Information technology 22 32 24 14 6 1 1 55 20 257
2017 Internal audit 46 44 10 0 0 0 0 90 0 21
2017 Evaluation 19 35 27 6 11 0 1 54 18 103
2017 Data sciences 23 35 23 12 6 0 0 59 18 17
2017 Policy 27 31 26 14 2 0 0 58 16 78
2017 Project management 22 35 24 11 7 1 1 58 18 150
2017 Other services to the public 20 28 30 14 6 0 1 48 21 299
2017 None of the above 20 29 24 14 10 1 1 51 25 1686

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 27 28 16 8 1 2 47 24 152
2017 Health care practitioners 16 27 28 17 11 1 1 44 28 769
2017 Federal regulators 13 32 18 4 33 0 0 46 37 17
2017 Compliance, inspection and enforcement 8 21 34 15 22 0 0 29 37 159
2017 Communications or public affairs 20 40 23 8 10 0 0 60 18 71
2017 Access to information and privacy 26 32 18 10 11 0 2 59 22 43
2017 Security 12 25 25 21 16 1 1 38 37 2033
2017 Science and technology 22 34 17 14 13 0 0 56 27 43
2017 Library services 16 29 10 26 14 0 6 48 42 18
2017 Legal services 15 26 36 10 11 2 0 42 22 40
2017 Administration and operations 18 33 24 14 9 1 1 52 23 1406
2017 Human resources 14 29 27 17 12 0 2 44 29 391
2017 Financial management 22 35 22 12 7 0 1 58 19 314
2017 Procurement 20 33 26 13 8 0 0 53 21 92
2017 Real property 10 32 24 20 14 0 0 42 34 74
2017 Materiel management 29 34 19 9 7 0 1 64 16 140
2017 Information management 21 31 30 10 4 1 2 54 15 142
2017 Information technology 18 28 24 23 5 2 1 47 28 257
2017 Internal audit 33 42 21 5 0 0 0 74 5 21
2017 Evaluation 14 28 29 15 14 0 0 42 29 103
2017 Data sciences 12 18 35 12 24 0 0 29 36 17
2017 Policy 22 29 27 16 6 0 0 51 22 78
2017 Project management 14 33 21 18 11 1 2 48 30 150
2017 Other services to the public 19 29 25 16 10 1 0 48 27 299
2017 None of the above 19 27 24 15 13 1 2 47 29 1687

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 31 28 12 4 0 2 54 17 152
2017 Health care practitioners 24 34 20 12 7 1 1 60 20 770
2017 Federal regulators 14 23 30 7 25 0 0 37 33 16
2017 Compliance, inspection and enforcement 16 29 26 16 12 0 0 46 29 159
2017 Communications or public affairs 34 33 17 10 7 0 0 66 17 71
2017 Access to information and privacy 37 33 14 7 10 0 0 69 17 43
2017 Security 15 26 23 18 16 1 1 42 34 2034
2017 Science and technology 30 27 25 9 9 0 0 57 18 43
2017 Library services 31 24 15 6 19 0 6 58 26 18
2017 Legal services 24 36 25 4 12 0 0 59 16 40
2017 Administration and operations 26 36 19 10 7 1 1 63 17 1403
2017 Human resources 20 32 27 14 7 0 1 52 21 390
2017 Financial management 31 29 20 12 6 0 1 61 19 314
2017 Procurement 30 31 18 10 8 1 1 62 19 92
2017 Real property 21 30 21 19 8 0 0 51 28 74
2017 Materiel management 35 34 14 10 7 1 1 69 17 140
2017 Information management 27 37 23 8 4 1 1 65 12 142
2017 Information technology 19 32 28 13 6 1 1 52 19 257
2017 Internal audit 28 28 40 5 0 0 0 56 5 21
2017 Evaluation 27 32 20 12 9 0 0 59 21 103
2017 Data sciences 18 24 29 24 6 0 0 41 30 17
2017 Policy 23 34 19 18 5 1 0 57 24 78
2017 Project management 21 30 20 18 9 1 1 52 27 150
2017 Other services to the public 25 32 19 14 8 1 1 58 23 298
2017 None of the above 25 28 20 13 12 0 1 54 25 1691

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 30 23 17 7 0 2 51 25 152
2017 Health care practitioners 16 29 24 17 12 1 1 46 30 767
2017 Federal regulators 9 27 33 9 22 0 0 36 31 17
2017 Compliance, inspection and enforcement 23 26 20 14 16 0 0 50 30 158
2017 Communications or public affairs 23 37 24 8 6 0 1 62 14 71
2017 Access to information and privacy 39 25 19 2 9 2 2 68 12 43
2017 Security 24 31 22 11 9 1 2 56 21 2026
2017 Science and technology 24 36 23 2 16 0 0 60 18 43
2017 Library services 26 20 15 16 19 0 6 48 36 18
2017 Legal services 21 24 27 21 8 0 0 45 29 40
2017 Administration and operations 22 32 21 13 9 1 1 55 23 1405
2017 Human resources 20 33 22 15 9 0 1 54 24 389
2017 Financial management 27 34 20 11 6 0 1 62 17 312
2017 Procurement 27 35 18 9 10 0 1 63 19 92
2017 Real property 15 34 23 12 14 0 1 50 27 74
2017 Materiel management 31 36 18 10 3 1 1 69 13 137
2017 Information management 24 37 23 8 6 1 1 62 14 142
2017 Information technology 24 32 26 10 5 0 2 57 16 257
2017 Internal audit 33 19 39 9 0 0 0 52 9 21
2017 Evaluation 19 30 20 19 11 0 0 49 31 103
2017 Data sciences 41 23 6 17 12 0 0 65 29 17
2017 Policy 39 30 23 8 1 0 0 68 9 76
2017 Project management 17 39 18 18 7 1 1 57 25 149
2017 Other services to the public 24 30 24 10 9 2 1 56 19 298
2017 None of the above 25 31 21 12 9 1 2 57 21 1684

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 19 24 7 6 0 1 62 13 152
2017 Health care practitioners 28 30 21 12 9 0 0 58 21 773
2017 Federal regulators 31 29 4 18 19 0 0 60 36 17
2017 Compliance, inspection and enforcement 34 26 14 15 11 0 1 60 25 160
2017 Communications or public affairs 49 27 10 8 2 0 3 78 11 70
2017 Access to information and privacy 65 17 5 7 4 0 2 84 11 44
2017 Security 24 27 22 15 11 0 1 51 26 2037
2017 Science and technology 62 22 9 5 0 0 2 86 5 43
2017 Library services 45 25 19 0 5 0 6 74 5 18
2017 Legal services 45 20 20 7 6 0 2 66 13 40
2017 Administration and operations 44 28 16 7 4 0 2 73 11 1410
2017 Human resources 55 22 12 6 3 0 1 78 10 390
2017 Financial management 53 25 13 3 4 0 1 80 6 315
2017 Procurement 50 30 12 3 4 0 1 81 7 92
2017 Real property 44 23 23 8 1 0 0 68 9 74
2017 Materiel management 41 34 16 4 3 0 1 76 8 141
2017 Information management 53 26 14 4 3 0 1 79 7 143
2017 Information technology 54 23 13 4 3 0 3 79 7 257
2017 Internal audit 67 19 5 5 0 0 5 90 5 21
2017 Evaluation 40 25 20 11 3 0 1 66 14 104
2017 Data sciences 35 41 24 0 0 0 0 76 0 17
2017 Policy 41 34 16 7 1 0 0 75 9 78
2017 Project management 44 30 12 7 6 0 1 75 13 150
2017 Other services to the public 38 29 18 6 7 0 1 68 14 299
2017 None of the above 35 27 21 9 6 0 1 63 15 1701

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 26 10 7 2 0 5 80 9 152
2017 Health care practitioners 56 20 8 7 7 0 2 78 14 774
2017 Federal regulators 21 14 4 32 29 0 0 35 61 17
2017 Compliance, inspection and enforcement 44 26 16 6 7 1 0 71 13 160
2017 Communications or public affairs 67 16 7 7 1 0 1 84 9 71
2017 Access to information and privacy 65 11 11 7 4 0 2 77 11 44
2017 Security 35 24 17 11 11 1 1 60 23 2033
2017 Science and technology 65 23 2 3 5 0 2 90 7 42
2017 Library services 41 29 5 19 0 0 6 75 20 18
2017 Legal services 55 22 14 4 5 0 0 77 9 40
2017 Administration and operations 57 21 9 5 5 1 2 80 10 1409
2017 Human resources 68 15 8 4 3 0 3 85 7 390
2017 Financial management 66 16 8 3 4 0 2 84 8 314
2017 Procurement 51 26 11 8 3 0 0 78 11 92
2017 Real property 50 17 15 11 5 1 1 69 16 75
2017 Materiel management 63 21 6 5 4 0 1 85 8 140
2017 Information management 65 16 4 4 5 1 4 86 10 143
2017 Information technology 65 18 7 3 2 1 5 88 5 257
2017 Internal audit 72 23 5 0 0 0 0 95 0 21
2017 Evaluation 62 19 12 4 2 0 2 82 6 104
2017 Data sciences 88 6 0 0 6 0 0 94 6 17
2017 Policy 69 20 7 1 1 0 1 90 3 78
2017 Project management 70 11 9 3 5 0 2 83 8 151
2017 Other services to the public 54 23 7 6 8 1 0 78 15 298
2017 None of the above 51 20 11 7 8 1 2 73 15 1704

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 30 22 3 5 0 2 69 8 151
2017 Health care practitioners 37 33 15 8 5 0 1 71 13 772
2017 Federal regulators 20 19 33 18 10 0 0 39 28 17
2017 Compliance, inspection and enforcement 33 35 18 6 7 0 0 68 13 160
2017 Communications or public affairs 66 21 8 0 1 0 3 90 1 71
2017 Access to information and privacy 51 29 9 2 4 2 2 84 7 44
2017 Security 28 36 18 10 7 1 1 65 17 2036
2017 Science and technology 42 34 14 2 7 0 2 77 9 43
2017 Library services 46 43 5 0 0 0 6 95 0 18
2017 Legal services 41 31 19 7 2 0 0 72 9 40
2017 Administration and operations 43 34 12 5 4 0 2 78 9 1408
2017 Human resources 56 27 10 3 2 0 2 85 5 388
2017 Financial management 52 31 8 5 2 0 2 84 7 313
2017 Procurement 45 27 14 9 3 1 1 73 12 92
2017 Real property 40 32 14 7 7 0 0 72 14 74
2017 Materiel management 38 30 19 9 5 0 1 68 13 141
2017 Information management 51 29 10 5 4 0 2 81 9 143
2017 Information technology 55 27 12 3 0 0 3 84 4 257
2017 Internal audit 38 37 25 0 0 0 0 75 0 20
2017 Evaluation 51 27 14 5 2 0 1 79 7 104
2017 Data sciences 53 29 6 0 12 0 0 82 12 17
2017 Policy 50 37 7 3 3 0 0 87 6 78
2017 Project management 51 26 15 5 1 0 2 79 6 151
2017 Other services to the public 38 37 12 7 5 0 1 76 12 299
2017 None of the above 38 31 15 8 6 1 1 71 14 1699

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 28 16 6 3 0 3 73 10 152
2017 Health care practitioners 51 21 12 7 7 0 1 73 14 773
2017 Federal regulators 13 28 4 32 23 0 0 41 55 17
2017 Compliance, inspection and enforcement 26 26 24 15 7 0 0 53 23 160
2017 Communications or public affairs 58 23 10 7 0 0 3 83 7 71
2017 Access to information and privacy 64 11 12 4 7 0 2 77 11 44
2017 Security 27 29 17 12 14 0 1 56 26 2037
2017 Science and technology 57 23 9 6 3 0 2 81 9 42
2017 Library services 46 28 15 0 5 0 6 79 5 18
2017 Legal services 47 15 19 5 11 0 2 64 16 40
2017 Administration and operations 53 22 10 7 6 0 2 76 14 1406
2017 Human resources 58 19 12 5 4 0 2 79 9 389
2017 Financial management 59 20 8 7 5 0 2 80 12 314
2017 Procurement 51 21 14 5 8 1 0 72 13 92
2017 Real property 42 21 17 13 7 0 0 63 20 75
2017 Materiel management 54 28 9 2 6 0 1 83 8 140
2017 Information management 52 20 11 5 7 2 3 76 13 142
2017 Information technology 52 21 14 7 4 0 3 76 10 257
2017 Internal audit 43 32 15 10 0 0 0 75 10 20
2017 Evaluation 66 15 10 5 4 0 0 80 9 104
2017 Data sciences 41 23 12 6 18 0 0 64 24 17
2017 Policy 53 25 10 10 3 0 0 78 12 78
2017 Project management 51 20 13 10 5 0 2 72 15 151
2017 Other services to the public 44 27 11 10 7 0 1 71 17 298
2017 None of the above 41 25 14 9 10 1 1 67 19 1701

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 16 12 1 1 0 20 83 2 152
2017 Health care practitioners 46 11 7 2 1 0 32 85 4 773
2017 Federal regulators 48 18 19 7 0 0 8 72 8 17
2017 Compliance, inspection and enforcement 46 16 7 2 4 0 24 82 9 159
2017 Communications or public affairs 56 10 4 4 1 0 24 86 8 71
2017 Access to information and privacy 53 7 5 2 2 0 31 87 6 44
2017 Security 42 18 8 3 3 1 25 81 8 2035
2017 Science and technology 53 8 5 2 5 0 28 84 9 43
2017 Library services 41 15 15 0 0 0 29 79 0 18
2017 Legal services 64 12 12 0 0 0 12 86 0 40
2017 Administration and operations 47 15 7 3 2 0 25 84 6 1407
2017 Human resources 53 12 5 2 0 0 27 89 3 388
2017 Financial management 53 14 5 4 1 1 23 89 6 313
2017 Procurement 51 14 11 5 1 0 18 80 7 92
2017 Real property 37 28 15 1 4 0 15 76 6 73
2017 Materiel management 50 26 9 4 1 0 10 84 6 141
2017 Information management 54 11 6 1 2 2 24 88 5 143
2017 Information technology 56 13 7 3 0 0 22 88 4 256
2017 Internal audit 34 10 14 4 0 0 38 70 7 21
2017 Evaluation 51 13 9 0 0 0 27 88 0 103
2017 Data sciences 41 23 0 0 0 6 30 100 0 17
2017 Policy 55 10 6 0 3 0 25 87 5 78
2017 Project management 50 16 10 2 0 0 21 84 3 151
2017 Other services to the public 53 14 5 4 1 1 23 86 7 297
2017 None of the above 47 14 8 3 2 1 24 82 7 1693

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 21 8 1 1 1 11 89 2 151
2017 Health care practitioners 56 23 9 3 2 1 7 86 5 770
2017 Federal regulators 44 32 16 4 5 0 0 75 9 16
2017 Compliance, inspection and enforcement 49 29 10 2 5 0 6 83 6 158
2017 Communications or public affairs 59 29 6 3 0 0 4 91 3 71
2017 Access to information and privacy 62 20 4 0 4 0 9 90 5 44
2017 Security 46 28 11 3 3 1 7 81 7 2018
2017 Science and technology 59 13 14 5 0 0 9 79 6 43
2017 Library services 66 10 5 0 0 0 19 94 0 18
2017 Legal services 52 34 12 0 0 0 2 87 0 40
2017 Administration and operations 62 21 7 1 1 1 7 90 3 1399
2017 Human resources 72 15 4 1 0 0 7 94 1 389
2017 Financial management 65 20 4 2 1 0 8 93 3 311
2017 Procurement 58 19 12 2 1 1 6 83 4 90
2017 Real property 54 27 8 4 1 0 5 85 6 72
2017 Materiel management 61 25 9 2 2 1 1 88 3 139
2017 Information management 69 14 7 0 1 2 7 92 1 143
2017 Information technology 62 21 5 3 1 0 7 90 5 255
2017 Internal audit 77 9 0 0 0 0 14 100 0 21
2017 Evaluation 71 19 4 0 1 0 6 95 1 103
2017 Data sciences 82 6 12 0 0 0 0 88 0 17
2017 Policy 71 16 9 0 0 0 4 91 0 77
2017 Project management 61 20 6 3 1 0 8 89 5 150
2017 Other services to the public 58 24 8 3 3 0 4 85 6 298
2017 None of the above 58 21 9 3 2 1 7 85 6 1684

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 14 5 6 6 0 7 83 12 151
2017 Health care practitioners 60 17 7 6 7 0 3 80 13 773
2017 Federal regulators 37 23 22 13 4 0 0 60 18 17
2017 Compliance, inspection and enforcement 66 16 6 2 4 0 5 87 7 159
2017 Communications or public affairs 74 15 6 1 1 0 2 91 3 71
2017 Access to information and privacy 54 16 7 2 10 2 9 79 14 44
2017 Security 68 15 6 2 2 1 6 89 4 2036
2017 Science and technology 63 15 8 10 2 0 2 79 13 43
2017 Library services 35 15 11 24 10 0 6 53 36 18
2017 Legal services 55 15 14 8 6 0 2 72 14 40
2017 Administration and operations 60 17 7 5 7 1 4 81 12 1412
2017 Human resources 65 15 7 5 3 0 5 84 8 391
2017 Financial management 60 20 7 6 4 1 3 83 10 315
2017 Procurement 54 20 8 6 5 0 6 79 12 92
2017 Real property 64 9 14 4 6 0 3 76 10 74
2017 Materiel management 61 23 8 3 2 0 3 87 5 140
2017 Information management 62 16 6 4 7 2 4 83 11 143
2017 Information technology 55 26 8 3 3 0 4 85 6 257
2017 Internal audit 74 19 7 0 0 0 0 93 0 21
2017 Evaluation 65 10 6 6 5 0 9 82 12 104
2017 Data sciences 70 18 0 12 0 0 0 88 12 17
2017 Policy 44 20 10 9 14 0 4 66 23 78
2017 Project management 61 19 4 7 5 0 4 83 12 151
2017 Other services to the public 64 15 6 6 7 1 2 81 12 300
2017 None of the above 58 18 8 5 6 1 4 80 12 1702

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 30 15 7 0 0 4 77 7 151
2017 Health care practitioners 49 31 12 3 2 0 2 83 5 774
2017 Federal regulators 45 23 24 3 4 0 0 68 8 17
2017 Compliance, inspection and enforcement 42 30 22 0 4 0 2 74 4 158
2017 Communications or public affairs 45 33 13 1 2 2 4 83 3 71
2017 Access to information and privacy 54 18 11 2 9 0 7 76 12 44
2017 Security 43 32 14 4 3 0 3 78 7 2034
2017 Science and technology 62 22 11 2 2 0 0 84 5 43
2017 Library services 37 34 5 14 5 0 6 75 20 18
2017 Legal services 41 32 21 7 0 0 0 72 7 40
2017 Administration and operations 48 31 13 4 2 0 2 81 6 1410
2017 Human resources 52 28 14 4 2 0 1 80 6 390
2017 Financial management 48 35 10 3 1 0 2 85 5 315
2017 Procurement 53 30 9 3 1 0 5 87 4 92
2017 Real property 50 33 13 2 1 0 0 83 4 74
2017 Materiel management 54 30 12 3 1 0 1 85 4 140
2017 Information management 46 27 16 6 3 0 2 75 9 143
2017 Information technology 43 37 14 1 1 0 3 83 2 258
2017 Internal audit 40 33 28 0 0 0 0 72 0 21
2017 Evaluation 52 31 11 2 1 0 3 86 3 104
2017 Data sciences 35 35 12 6 6 0 6 74 13 17
2017 Policy 46 30 14 6 3 0 1 77 9 77
2017 Project management 51 31 10 4 3 0 1 83 7 151
2017 Other services to the public 54 28 10 5 3 0 1 82 7 298
2017 None of the above 46 30 14 4 3 1 3 78 7 1701

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 22 46 13 8 0 0 33 21 152
2017 Health care practitioners 5 27 37 21 10 0 0 31 31 774
2017 Federal regulators 4 3 26 44 23 0 0 7 67 17
2017 Compliance, inspection and enforcement 4 18 35 25 18 0 0 21 44 160
2017 Communications or public affairs 17 25 36 17 6 0 0 42 22 71
2017 Access to information and privacy 14 19 31 23 11 2 0 33 35 44
2017 Security 5 17 39 21 16 1 0 23 38 2042
2017 Science and technology 14 36 30 9 11 0 0 49 21 43
2017 Library services 5 21 40 5 24 0 6 27 30 18
2017 Legal services 4 21 50 15 9 0 0 26 24 40
2017 Administration and operations 9 27 39 16 8 1 0 36 24 1411
2017 Human resources 10 22 44 17 7 0 0 32 24 390
2017 Financial management 14 27 38 16 6 0 0 41 21 315
2017 Procurement 9 27 37 16 9 1 1 37 25 92
2017 Real property 8 26 35 17 14 0 0 34 31 75
2017 Materiel management 16 28 33 13 10 0 0 44 23 140
2017 Information management 13 24 41 16 4 1 1 37 21 142
2017 Information technology 15 34 33 14 3 0 0 49 17 258
2017 Internal audit 18 39 42 0 0 0 0 58 0 21
2017 Evaluation 3 21 49 19 8 0 0 24 27 104
2017 Data sciences 6 41 36 18 0 0 0 46 18 17
2017 Policy 4 36 48 8 5 0 0 40 12 78
2017 Project management 5 31 39 15 10 1 0 36 25 151
2017 Other services to the public 7 24 42 16 10 0 0 32 26 299
2017 None of the above 7 22 40 18 12 1 0 29 31 1705

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 29 41 18 7 0 0 26 33 152
2017 Health care practitioners 14 27 40 14 5 0 0 19 41 768
2017 Federal regulators 37 32 18 0 8 0 5 8 73 17
2017 Compliance, inspection and enforcement 18 29 40 9 4 0 0 13 47 158
2017 Communications or public affairs 13 23 31 25 9 0 0 33 36 71
2017 Access to information and privacy 9 26 38 13 12 2 0 25 35 44
2017 Security 17 29 38 11 5 0 0 15 47 2038
2017 Science and technology 2 23 34 19 18 0 3 39 26 43
2017 Library services 0 24 34 30 5 0 6 38 26 18
2017 Legal services 15 17 43 21 2 0 2 23 33 40
2017 Administration and operations 11 25 41 17 6 0 0 23 36 1409
2017 Human resources 10 24 43 17 5 0 0 23 35 391
2017 Financial management 9 18 41 20 11 0 0 31 28 314
2017 Procurement 10 23 32 23 12 0 1 35 33 92
2017 Real property 1 35 41 13 8 1 0 21 37 74
2017 Materiel management 12 20 36 18 14 0 0 32 32 139
2017 Information management 6 26 43 16 7 0 1 23 33 143
2017 Information technology 5 18 42 23 12 0 0 35 23 258
2017 Internal audit 5 28 29 29 9 0 0 39 33 21
2017 Evaluation 6 26 40 20 9 0 0 29 31 102
2017 Data sciences 6 30 41 18 6 0 0 24 36 17
2017 Policy 2 16 54 24 2 0 1 27 19 78
2017 Project management 11 22 43 18 5 0 1 23 33 150
2017 Other services to the public 14 26 42 12 5 0 0 17 40 298
2017 None of the above 14 28 38 14 6 0 1 20 42 1691
Top of Page

Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 24 16 11 16 1 1 31 69 152
2017 Health care practitioners 16 21 22 15 23 3 1 17 83 774
2017 Federal regulators 14 22 13 10 37 0 4 15 85 17
2017 Compliance, inspection and enforcement 19 26 14 16 23 2 0 19 81 160
2017 Communications or public affairs 32 31 19 5 9 3 1 33 67 70
2017 Access to information and privacy 16 18 21 11 27 4 2 17 83 44
2017 Security 22 23 22 12 18 3 0 23 77 2043
2017 Science and technology 29 18 15 12 24 2 0 30 70 43
2017 Library services 21 24 25 0 25 0 6 22 78 18
2017 Legal services 29 15 17 15 25 0 0 29 71 40
2017 Administration and operations 27 22 21 13 14 2 1 28 72 1412
2017 Human resources 32 24 19 13 9 1 2 33 67 391
2017 Financial management 22 25 24 13 14 1 1 23 77 315
2017 Procurement 19 21 14 17 26 4 0 20 80 92
2017 Real property 17 23 15 16 29 0 0 17 83 75
2017 Materiel management 19 17 20 15 28 1 0 19 81 141
2017 Information management 30 21 20 11 13 4 1 32 68 143
2017 Information technology 32 29 22 6 9 2 1 32 68 258
2017 Internal audit 23 19 23 9 26 0 0 23 77 21
2017 Evaluation 25 20 25 16 15 0 0 25 75 104
2017 Data sciences 41 30 6 12 6 6 0 43 57 17
2017 Policy 18 28 16 8 26 2 1 19 81 78
2017 Project management 22 28 21 9 18 3 1 23 77 151
2017 Other services to the public 22 23 16 14 23 3 0 22 78 299
2017 None of the above 22 22 17 14 22 2 1 23 77 1702

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 103
2017 Health care practitioners 28 619
2017 Federal regulators 43 13
2017 Compliance, inspection and enforcement 31 120
2017 Communications or public affairs 28 44
2017 Access to information and privacy 31 34
2017 Security 28 1500
2017 Science and technology 43 28
2017 Library services 27 13
2017 Legal services 30 29
2017 Administration and operations 28 968
2017 Human resources 24 253
2017 Financial management 24 239
2017 Procurement 33 71
2017 Real property 18 63
2017 Materiel management 28 112
2017 Information management 20 93
2017 Information technology 22 170
2017 Internal audit 27 16
2017 Evaluation 39 79
2017 Policy 32 60
2017 Project management 26 108
2017 Other services to the public 32 224
2017 None of the above 29 1261

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 44 103
2017 Health care practitioners 42 619
2017 Federal regulators 37 13
2017 Compliance, inspection and enforcement 34 120
2017 Communications or public affairs 30 44
2017 Access to information and privacy 27 34
2017 Security 36 1500
2017 Science and technology 58 28
2017 Library services 34 13
2017 Legal services 33 29
2017 Administration and operations 36 968
2017 Human resources 36 253
2017 Financial management 40 239
2017 Procurement 46 71
2017 Real property 39 63
2017 Materiel management 36 112
2017 Information management 28 93
2017 Information technology 36 170
2017 Internal audit 43 16
2017 Evaluation 37 79
2017 Policy 36 60
2017 Project management 36 108
2017 Other services to the public 38 224
2017 None of the above 41 1261

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 18 103
2017 Health care practitioners 13 619
2017 Federal regulators 6 13
2017 Compliance, inspection and enforcement 10 120
2017 Communications or public affairs 17 44
2017 Access to information and privacy 33 34
2017 Security 15 1500
2017 Science and technology 15 28
2017 Library services 13 13
2017 Legal services 17 29
2017 Administration and operations 18 968
2017 Human resources 18 253
2017 Financial management 15 239
2017 Procurement 19 71
2017 Real property 3 63
2017 Materiel management 14 112
2017 Information management 33 93
2017 Information technology 13 170
2017 Internal audit 24 16
2017 Evaluation 20 79
2017 Policy 21 60
2017 Project management 13 108
2017 Other services to the public 13 224
2017 None of the above 14 1261

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 103
2017 Health care practitioners 52 619
2017 Federal regulators 65 13
2017 Compliance, inspection and enforcement 59 120
2017 Communications or public affairs 61 44
2017 Access to information and privacy 51 34
2017 Security 67 1500
2017 Science and technology 57 28
2017 Library services 25 13
2017 Legal services 55 29
2017 Administration and operations 52 968
2017 Human resources 47 253
2017 Financial management 52 239
2017 Procurement 57 71
2017 Real property 63 63
2017 Materiel management 62 112
2017 Information management 46 93
2017 Information technology 53 170
2017 Internal audit 39 16
2017 Evaluation 51 79
2017 Policy 44 60
2017 Project management 60 108
2017 Other services to the public 54 224
2017 None of the above 58 1261

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 103
2017 Health care practitioners 7 619
2017 Federal regulators 6 13
2017 Compliance, inspection and enforcement 12 120
2017 Communications or public affairs 14 44
2017 Access to information and privacy 14 34
2017 Security 11 1500
2017 Science and technology 4 28
2017 Library services 7 13
2017 Legal services 14 29
2017 Administration and operations 6 968
2017 Human resources 9 253
2017 Financial management 5 239
2017 Procurement 2 71
2017 Real property 5 63
2017 Materiel management 6 112
2017 Information management 3 93
2017 Information technology 2 170
2017 Internal audit 12 16
2017 Evaluation 11 79
2017 Policy 9 60
2017 Project management 6 108
2017 Other services to the public 11 224
2017 None of the above 8 1261

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 103
2017 Health care practitioners 42 619
2017 Federal regulators 6 13
2017 Compliance, inspection and enforcement 26 120
2017 Communications or public affairs 32 44
2017 Access to information and privacy 37 34
2017 Security 29 1500
2017 Science and technology 36 28
2017 Library services 28 13
2017 Legal services 25 29
2017 Administration and operations 42 968
2017 Human resources 41 253
2017 Financial management 46 239
2017 Procurement 38 71
2017 Real property 37 63
2017 Materiel management 34 112
2017 Information management 39 93
2017 Information technology 40 170
2017 Internal audit 43 16
2017 Evaluation 37 79
2017 Policy 36 60
2017 Project management 30 108
2017 Other services to the public 36 224
2017 None of the above 35 1261

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 5 45 20 7 4 19 97
2017 Health care practitioners 5 38 20 12 6 18 602
2017 Federal regulators 4 24 0 26 11 35 13
2017 Compliance, inspection and enforcement 6 44 12 10 2 26 118
2017 Communications or public affairs 7 52 17 9 2 12 43
2017 Access to information and privacy 3 36 26 9 11 15 34
2017 Security 8 40 17 10 3 22 1443
2017 Science and technology 0 25 44 0 0 31 27
2017 Library services 7 60 7 7 7 13 13
2017 Legal services 9 37 26 3 0 25 29
2017 Administration and operations 6 46 19 11 4 14 940
2017 Human resources 5 57 13 12 4 10 245
2017 Financial management 6 52 17 10 3 13 236
2017 Procurement 2 35 20 14 8 22 69
2017 Real property 7 32 16 13 3 28 60
2017 Materiel management 8 36 18 13 2 24 111
2017 Information management 6 50 21 10 5 8 88
2017 Information technology 9 46 20 7 4 13 164
2017 Internal audit 12 18 33 6 12 19 16
2017 Evaluation 5 43 31 8 3 11 76
2017 Policy 9 36 18 14 5 18 59
2017 Project management 8 47 18 6 5 17 106
2017 Other services to the public 8 35 13 13 4 27 216
2017 None of the above 8 36 18 12 4 23 1229

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 19 21 20 20 1 8 33 44 104
2017 Health care practitioners 6 18 15 21 32 1 6 26 58 622
2017 Federal regulators 0 4 4 41 50 0 0 4 91 14
2017 Compliance, inspection and enforcement 6 17 19 12 41 1 3 25 55 120
2017 Communications or public affairs 15 23 15 15 20 0 12 43 40 45
2017 Access to information and privacy 3 12 23 16 37 3 6 17 58 34
2017 Security 3 14 16 16 41 2 8 19 64 1509
2017 Science and technology 7 28 3 19 33 4 7 39 57 29
2017 Library services 13 13 0 7 35 0 32 39 61 13
2017 Legal services 3 29 3 32 31 0 3 33 64 29
2017 Administration and operations 9 21 16 16 28 2 8 33 48 971
2017 Human resources 11 25 14 16 18 2 13 43 40 255
2017 Financial management 13 28 13 11 22 1 11 47 38 242
2017 Procurement 5 14 16 25 26 2 13 22 59 71
2017 Real property 13 16 6 25 26 3 10 34 59 63
2017 Materiel management 10 16 20 9 38 5 3 28 51 113
2017 Information management 3 27 19 12 20 4 15 37 39 93
2017 Information technology 9 18 24 19 16 4 10 32 40 170
2017 Internal audit 6 18 33 24 19 0 0 24 43 16
2017 Evaluation 3 21 11 21 36 0 8 26 62 78
2017 Policy 9 26 8 24 26 2 7 37 54 60
2017 Project management 14 18 12 17 25 2 11 37 49 109
2017 Other services to the public 7 19 12 18 30 3 10 30 56 224
2017 None of the above 6 15 16 16 37 2 8 23 59 1271

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 8 25 16 41 1 5 13 61 104
2017 Health care practitioners 2 7 11 19 53 2 7 9 79 622
2017 Federal regulators 0 10 4 10 76 0 0 10 86 14
2017 Compliance, inspection and enforcement 3 9 15 15 54 1 4 12 72 121
2017 Communications or public affairs 2 12 14 18 44 4 6 15 69 45
2017 Access to information and privacy 0 17 12 8 60 3 0 17 71 34
2017 Security 1 5 12 13 59 2 8 7 80 1509
2017 Science and technology 4 10 6 11 66 0 3 14 80 29
2017 Library services 7 7 0 19 48 0 20 16 84 13
2017 Legal services 0 11 25 15 46 0 3 11 63 29
2017 Administration and operations 2 9 12 16 52 3 6 12 75 973
2017 Human resources 2 9 11 19 50 1 8 12 75 256
2017 Financial management 2 6 8 18 55 3 8 9 82 242
2017 Procurement 2 8 8 20 50 3 10 11 80 71
2017 Real property 4 5 14 14 51 5 6 10 74 63
2017 Materiel management 3 7 12 14 61 2 1 10 78 113
2017 Information management 1 9 15 14 47 3 11 12 70 93
2017 Information technology 1 7 9 23 48 4 9 9 81 170
2017 Internal audit 6 6 6 33 49 0 0 12 81 16
2017 Evaluation 1 8 8 20 53 1 9 10 81 79
2017 Policy 3 8 10 14 55 5 5 13 77 60
2017 Project management 2 10 9 19 48 2 10 14 75 109
2017 Other services to the public 1 7 8 16 53 3 10 10 80 222
2017 None of the above 2 7 12 14 57 2 7 10 77 1270
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