2017 Public Service Employee Survey Results by Theme for Department of National Defence by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	41	12	8	4	76	12	773
2017	Non-shift worker	34	43	11	7	4	77	12	11813
2014	Shift worker	27	44	13	9	6	72	15	885
2014	Non-shift worker	31	45	11	8	5	75	14	13838
2011	Shift worker	36	39	13	6	5	76	11	1287
2011	Non-shift worker	38	41	10	6	4	79	11	14834
2008	Shift worker	37	37	14	7	5	75	11	710
2008	Non-shift worker	40	41	9	7	4	80	10	11082

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	34	17	13	11	0	0	59	24	767
2017	Non-shift worker	28	36	15	11	9	0	0	65	20	11791

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	28	9	2	1	88	4	771
2017	Non-shift worker	57	32	7	2	1	89	4	11766
2014	Shift worker	62	28	7	1	2	90	3	886
2014	Non-shift worker	65	26	6	2	1	90	3	13820
2011	Shift worker	60	30	6	2	1	91	3	1288
2011	Non-shift worker	63	28	6	2	1	92	3	14851

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	35	10	5	3	82	8	767
2017	Non-shift worker	43	38	11	5	3	81	8	11745
2014	Shift worker	42	39	11	3	4	82	7	880
2014	Non-shift worker	43	38	10	5	3	81	9	13823
2011	Shift worker	46	37	9	5	2	84	7	1288
2011	Non-shift worker	46	39	8	5	2	85	7	14839
2008	Shift worker	48	38	8	4	2	86	6	712
2008	Non-shift worker	48	38	7	5	2	86	7	11133

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	34	19	8	8	0	64	17	772
2017	Non-shift worker	34	33	17	9	7	1	68	16	11803
2014	Shift worker	22	36	20	11	10	1	59	21	885
2014	Non-shift worker	28	36	16	10	8	1	65	19	13836
2011	Shift worker	26	38	20	8	7	0	65	15	1287
2011	Non-shift worker	31	37	17	8	6	1	68	14	14839

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	34	20	10	8	0	63	17	767
2017	Non-shift worker	32	36	15	10	6	0	69	16	11808
2014	Shift worker	19	38	21	13	9	1	57	22	885
2014	Non-shift worker	27	38	16	11	8	0	65	19	13835
2011	Shift worker	23	40	20	10	7	0	63	17	1289
2011	Non-shift worker	29	40	16	9	6	0	69	15	14825
2008	Shift worker	28	41	15	9	7	1	69	16	713
2008	Non-shift worker	33	40	13	10	5	0	73	15	11116

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	31	17	9	8	3	1	64	18	771
2017	Non-shift worker	33	26	18	11	9	3	1	61	20	11806
2014	Shift worker	25	29	20	11	11	4	1	57	23	882
2014	Non-shift worker	31	26	17	12	10	3	0	59	23	13829
2011	Shift worker	30	30	17	9	9	5	0	63	19	1287
2011	Non-shift worker	33	27	16	11	9	3	0	63	21	14835
2008	Shift worker	34	27	16	8	9	5	1	64	18	714
2008	Non-shift worker	32	28	15	11	9	4	1	64	20	11111

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	35	17	8	7	1	0	68	15	772
2017	Non-shift worker	39	32	14	8	6	2	1	72	14	11826
2014	Shift worker	26	36	18	9	8	2	1	64	17	885
2014	Non-shift worker	37	32	14	8	6	2	1	71	15	13834
2011	Shift worker	28	36	18	8	8	1	0	65	17	1290
2011	Non-shift worker	38	32	13	9	6	2	0	71	15	14829
2008	Shift worker	30	36	16	8	8	2	0	67	16	710
2008	Non-shift worker	37	32	13	9	8	2	0	70	17	11127

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	37	14	10	6	0	70	16	772
2017	Non-shift worker	38	33	12	9	7	1	72	16	11823
2014	Shift worker	26	40	14	10	9	0	66	20	885
2014	Non-shift worker	35	34	12	10	7	1	70	18	13835
2011	Shift worker	28	37	15	11	8	0	66	20	1289
2011	Non-shift worker	35	35	12	11	7	0	70	18	14829
2008	Shift worker	30	37	13	10	9	1	68	19	710
2008	Non-shift worker	34	35	11	11	9	1	69	20	11125

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	32	14	7	8	1	70	15	770
2017	Non-shift worker	45	28	12	7	7	0	74	14	11768
2014	Shift worker	31	34	14	9	9	1	66	19	883
2014	Non-shift worker	42	31	12	8	7	0	73	15	13823

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	32	17	13	13	3	1	56	26	774
2017	Non-shift worker	26	33	17	11	9	4	0	62	20	11834
2014	Shift worker	12	29	22	15	16	5	1	44	33	882
2014	Non-shift worker	23	34	17	11	10	5	0	60	22	13826
2011	Shift worker	15	31	23	14	13	4	0	48	28	1287
2011	Non-shift worker	24	31	18	12	10	5	0	58	23	14833

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	28	19	14	17	2	49	31	773
2017	Non-shift worker	23	31	17	15	12	2	55	27	11832
2014	Shift worker	13	23	23	19	19	3	37	39	879
2014	Non-shift worker	19	31	19	16	14	2	51	30	13832
2011	Shift worker	15	31	22	13	18	2	46	31	1287
2011	Non-shift worker	20	32	18	13	14	2	53	28	14830
2008	Shift worker	22	30	18	11	17	2	54	28	713
2008	Non-shift worker	23	34	17	13	11	2	58	24	11121

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	26	22	16	17	2	43	34	774
2017	Non-shift worker	15	30	20	18	14	4	46	33	11827
2014	Shift worker	9	21	26	20	21	3	30	42	882
2014	Non-shift worker	13	28	21	19	16	3	42	36	13823
2011	Shift worker	10	29	24	19	16	3	39	36	1289
2011	Non-shift worker	11	32	21	19	12	4	45	33	14824
2008	Shift worker	13	29	21	18	15	3	44	35	713
2008	Non-shift worker	12	34	19	19	12	5	48	32	11125

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	21	21	14	23	4	40	38	774
2017	Non-shift worker	18	25	18	15	18	5	46	35	11823
2014	Shift worker	11	18	23	17	25	5	31	45	882
2014	Non-shift worker	14	23	20	16	20	6	40	39	13826
2011	Shift worker	12	25	21	16	20	6	39	38	1289
2011	Non-shift worker	13	27	19	17	17	7	43	36	14824
2008	Shift worker	15	22	21	14	21	7	40	37	714
2008	Non-shift worker	14	27	19	16	16	8	44	35	11129

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	29	19	16	18	2	0	45	35	768
2017	Non-shift worker	14	30	18	20	16	2	0	45	37	11810
2014	Shift worker	10	24	23	21	21	2	0	35	42	883
2014	Non-shift worker	12	29	18	21	17	2	0	43	39	13821
2011	Shift worker	11	31	19	20	16	2	0	44	37	1289
2011	Non-shift worker	12	32	17	21	15	2	0	46	37	14812
2008	Shift worker	15	33	18	16	14	3	1	49	32	712
2008	Non-shift worker	14	36	15	21	12	2	0	51	34	11123

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	33	20	14	11	54	26	772
2017	Non-shift worker	23	34	18	14	11	57	25	11812
2014	Shift worker	14	32	23	16	14	47	30	885
2014	Non-shift worker	20	34	18	16	12	54	28	13830
2011	Shift worker	16	36	20	17	11	52	28	1290
2011	Non-shift worker	21	37	16	14	11	59	25	14861

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	41	15	11	5	0	0	69	16	773
2017	Non-shift worker	28	41	14	12	6	0	0	68	18	11807

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	22	18	25	20	6	1	33	48	773
2017	Non-shift worker	9	20	20	20	18	11	2	34	44	11819
2014	Shift worker	6	19	21	25	24	5	1	27	52	884
2014	Non-shift worker	9	20	19	21	20	9	2	32	46	13833

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	39	17	8	7	1	0	68	15	772
2017	Non-shift worker	33	36	14	9	7	0	0	70	16	11828
2014	Shift worker	25	40	17	9	8	1	1	66	17	883
2014	Non-shift worker	32	36	14	10	7	0	0	69	17	13836
2011	Shift worker	27	39	17	10	7	0	0	66	17	1290
2011	Non-shift worker	31	36	14	10	8	0	0	68	18	14836
2008	Shift worker	30	34	16	10	9	1	0	65	19	710
2008	Non-shift worker	30	37	13	11	9	0	1	67	20	11127

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	35	24	20	10	1	0	44	31	112
2017	Non-shift worker	22	37	15	12	6	2	5	64	19	3165
2014	Shift worker	9	39	20	19	11	2	0	49	31	152
2014	Non-shift worker	24	36	16	11	7	2	4	64	20	3464

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	35	16	16	13	1	1	55	29	773
2017	Non-shift worker	22	34	15	15	11	1	1	58	26	11811
2014	Shift worker	16	39	16	17	11	1	0	55	28	885
2014	Non-shift worker	20	38	15	16	9	2	2	59	26	13837
2011	Shift worker	17	36	18	17	11	1	0	53	29	1291
2011	Non-shift worker	23	37	13	16	9	1	1	61	25	14845
2008	Shift worker	19	37	17	15	11	1	0	57	25	713
2008	Non-shift worker	23	38	12	14	8	2	1	64	24	11133

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	29	18	17	15	5	1	46	34	771
2017	Non-shift worker	21	28	16	14	12	7	1	54	29	11824
2014	Shift worker	12	28	20	18	18	3	0	42	38	885
2014	Non-shift worker	21	28	16	15	12	6	2	53	29	13837
2011	Shift worker	14	28	19	18	16	4	0	44	36	1288
2011	Non-shift worker	25	27	15	14	13	5	1	55	29	14836
2008	Shift worker	19	29	16	16	16	5	1	50	33	713
2008	Non-shift worker	26	28	14	13	12	5	1	57	27	11125

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	37	12	16	11	0	0	61	27	770
2017	Non-shift worker	26	38	12	15	9	0	0	64	24	11820
2014	Shift worker	19	37	15	14	15	0	1	56	29	881
2014	Non-shift worker	24	37	12	16	10	0	0	61	27	13824
2011	Shift worker	26	39	16	11	8	0	1	65	19	1287
2011	Non-shift worker	29	40	11	12	6	0	1	70	18	14823
2008	Shift worker	22	38	15	16	7	1	1	61	23	713
2008	Non-shift worker	27	42	12	11	7	0	1	70	18	11131

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	34	10	4	4	82	8	773
2017	Non-shift worker	45	38	9	5	3	83	8	11802
2014	Shift worker	43	36	11	5	4	80	9	885
2014	Non-shift worker	43	38	10	6	3	81	9	13825
2011	Shift worker	44	35	12	5	4	79	9	1288
2011	Non-shift worker	47	36	9	5	3	83	8	14824
2008	Shift worker	45	36	13	4	2	81	6	714
2008	Non-shift worker	43	39	9	5	3	83	8	11136

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	53	31	7	5	4	84	9	771
2017	Non-shift worker	52	35	6	5	2	87	7	11803
2014	Shift worker	48	36	7	5	4	84	9	886
2014	Non-shift worker	50	34	7	5	3	85	8	13821
2011	Shift worker	50	35	8	4	3	85	7	1288
2011	Non-shift worker	52	35	6	4	2	88	6	14825
2008	Shift worker	51	35	9	3	2	86	5	714
2008	Non-shift worker	49	38	6	4	2	88	6	11133

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	30	19	14	14	1	1	52	29	771
2017	Non-shift worker	23	33	16	14	12	2	1	57	26	11829
2014	Shift worker	14	30	21	15	16	3	2	46	32	886
2014	Non-shift worker	18	31	17	17	15	2	1	50	32	13824
2011	Shift worker	17	32	20	16	12	1	1	51	29	1289
2011	Non-shift worker	24	34	16	13	11	1	1	59	25	14826
2008	Shift worker	17	33	20	16	12	2	1	51	29	711
2008	Non-shift worker	22	36	16	13	11	1	0	59	25	11126

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	28	19	12	17	1	7	48	31	773
2017	Non-shift worker	15	24	15	17	22	2	5	42	42	11826
2014	Shift worker	11	24	20	15	22	2	6	38	40	886
2014	Non-shift worker	12	21	15	17	28	2	5	35	49	13834
2011	Shift worker	13	24	20	15	20	2	5	40	38	1288
2011	Non-shift worker	14	23	16	17	25	2	4	39	44	14826
2008	Shift worker	16	25	17	14	18	2	6	45	36	713
2008	Non-shift worker	15	27	14	17	21	2	4	45	40	11126

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	38	13	15	11	0	61	25	769
2017	Non-shift worker	31	40	12	10	7	0	71	17	11750
2014	Shift worker	15	36	19	15	14	1	51	30	885
2014	Non-shift worker	22	42	13	13	10	0	65	22	13826
2011	Shift worker	21	40	16	13	9	0	61	22	1288
2011	Non-shift worker	31	40	11	10	7	0	72	17	14849

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	35	15	12	10	1	63	22	770
2017	Non-shift worker	34	35	14	10	6	0	69	16	11759
2014	Shift worker	18	37	19	13	12	0	56	25	883
2014	Non-shift worker	30	37	15	10	8	0	66	18	13831

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	38	17	11	8	0	64	19	770
2017	Non-shift worker	31	36	15	10	7	0	68	17	11759
2014	Shift worker	18	36	22	13	10	1	55	23	881
2014	Non-shift worker	28	36	15	12	8	0	65	20	13826
2011	Shift worker	27	42	17	11	3	1	69	14	1286
2011	Non-shift worker	34	40	13	8	4	1	75	12	14827

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	32	25	12	11	3	0	51	23	772
2017	Non-shift worker	20	38	20	11	7	3	0	60	19	11835

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	37	14	9	7	0	0	71	16	774
2017	Non-shift worker	42	34	11	8	4	0	1	77	12	11799
2014	Shift worker	25	36	18	10	10	1	1	61	20	885
2014	Non-shift worker	38	34	13	8	6	0	1	74	14	13821
2011	Shift worker	29	38	15	9	7	1	1	68	17	1286
2011	Non-shift worker	40	35	11	8	4	0	1	76	12	14839

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	31	9	7	9	1	5	73	18	771
2017	Non-shift worker	29	23	12	11	13	2	10	60	26	11798
2014	Shift worker	39	30	8	6	11	1	5	73	18	886
2014	Non-shift worker	28	24	12	11	15	1	9	58	29	13817
2011	Shift worker	47	25	8	7	10	1	3	75	17	1286
2011	Non-shift worker	31	25	10	11	13	2	8	62	27	14832
2008	Shift worker	46	27	9	8	7	1	3	76	15	712
2008	Non-shift worker	37	25	9	10	10	2	8	68	22	11123

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	53	32	10	3	0	1	2	87	3	774
2017	Non-shift worker	37	34	15	8	4	0	1	72	12	11820
2014	Shift worker	50	34	11	3	1	1	1	85	4	884
2014	Non-shift worker	34	35	18	7	5	0	1	70	13	13831
2011	Shift worker	46	34	14	3	1	0	1	82	4	1289
2011	Non-shift worker	33	35	18	8	5	0	1	69	13	14845
2008	Shift worker	38	36	18	5	2	0	1	75	7	711
2008	Non-shift worker	30	35	19	10	5	0	0	66	15	11131

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	25	12	6	11	3	16	64	20	771
2017	Non-shift worker	44	24	10	5	6	4	6	76	13	11800
2014	Shift worker	24	24	16	7	12	1	15	58	23	885
2014	Non-shift worker	41	24	10	5	8	3	8	73	15	13833
2011	Shift worker	25	22	19	9	13	2	9	53	25	1288
2011	Non-shift worker	39	26	11	7	10	3	5	71	18	14848

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	16	58	26	773
2017	Non-shift worker	24	45	31	11834
2014	Shift worker	17	56	27	886
2014	Non-shift worker	23	45	32	13828
2011	Shift worker	15	64	21	1289
2011	Non-shift worker	22	48	29	14850

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	39	20	15	4	12	9	121
2017	Non-shift worker	30	26	26	6	5	7	2979
2014	Shift worker	38	10	14	21	9999	17	152
2014	Non-shift worker	31	24	26	9	9999	11	3401
2011	Shift worker	37	16	20	10	9999	16	203
2011	Non-shift worker	27	31	27	6	9999	9	3519

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	40	13	7	4	1	0	76	11	772
2017	Non-shift worker	40	40	10	5	3	0	0	81	9	11808
2014	Shift worker	28	42	18	5	5	1	1	71	11	885
2014	Non-shift worker	39	40	12	5	3	1	0	79	9	13824
2011	Shift worker	33	42	15	5	3	1	0	76	8	1289
2011	Non-shift worker	41	41	10	5	3	1	0	82	8	14853
2008	Shift worker	39	40	12	5	2	1	0	81	7	713
2008	Non-shift worker	47	38	8	4	3	1	0	85	7	11124

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	35	21	14	9	1	1	56	22	769
2017	Non-shift worker	22	40	19	12	7	1	0	62	19	11816
2014	Shift worker	12	33	24	16	12	2	0	47	29	884
2014	Non-shift worker	20	38	19	13	8	2	0	59	21	13832
2011	Shift worker	18	36	22	14	8	2	0	55	23	1289
2011	Non-shift worker	22	42	17	11	6	1	0	65	17	14826

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	24	34	16	10	0	4	27	38	767
2017	Non-shift worker	11	26	34	17	8	1	2	26	38	11753
2014	Shift worker	13	31	32	16	5	1	2	22	45	881
2014	Non-shift worker	12	28	35	16	6	0	2	23	41	13808
2011	Shift worker	12	30	34	13	7	1	3	21	44	1282
2011	Non-shift worker	12	27	34	17	7	1	2	25	40	14801
2008	Shift worker	11	30	34	16	6	1	2	23	42	708
2008	Non-shift worker	12	29	33	17	7	0	2	25	41	11090

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	22	29	17	13	1	5	32	37	763
2017	Non-shift worker	12	21	29	20	13	2	3	35	35	11702
2014	Shift worker	19	27	29	15	7	2	2	23	47	877
2014	Non-shift worker	14	24	30	19	10	2	2	30	39	13806
2011	Shift worker	12	25	31	17	11	2	3	29	38	1279
2011	Non-shift worker	11	20	29	22	13	1	3	37	32	14767
2008	Shift worker	11	20	31	20	11	3	4	33	34	707
2008	Non-shift worker	11	20	29	23	13	2	3	38	32	11071

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	24	24	13	8	2	7	23	51	762
2017	Non-shift worker	22	27	26	12	8	1	3	21	51	11740
2014	Shift worker	25	28	25	11	5	2	3	17	56	882
2014	Non-shift worker	24	28	26	12	6	1	2	19	54	13811
2011	Shift worker	21	26	27	13	7	3	3	21	50	1275
2011	Non-shift worker	21	26	27	14	8	1	3	22	49	14762
2008	Shift worker	17	26	29	13	7	5	4	22	47	706
2008	Non-shift worker	18	26	29	15	8	1	3	24	46	11076

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	11	25	30	18	2	8	53	20	760
2017	Non-shift worker	6	14	32	28	15	1	3	46	21	11655
2014	Shift worker	7	14	28	33	11	2	5	47	23	877
2014	Non-shift worker	6	14	34	30	13	1	2	44	21	13751
2011	Shift worker	8	16	31	26	13	1	5	41	26	1272
2011	Non-shift worker	7	16	31	28	14	1	3	44	24	14748
2008	Shift worker	6	14	33	28	14	1	4	44	21	705
2008	Non-shift worker	7	15	32	29	14	0	2	44	23	11070

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	21	29	17	12	1	5	31	39	762
2017	Non-shift worker	18	24	27	17	11	1	3	28	44	11750
2014	Shift worker	23	23	28	15	7	1	2	23	48	880
2014	Non-shift worker	22	27	27	14	8	1	2	22	51	13803
2011	Shift worker	16	23	31	17	9	1	3	26	41	1275
2011	Non-shift worker	17	24	28	17	10	1	3	29	42	14791
2008	Shift worker	12	21	32	21	8	2	4	32	35	709
2008	Non-shift worker	15	23	29	18	11	1	3	31	40	11076

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	17	22	22	20	2	7	46	31	759
2017	Non-shift worker	12	20	26	21	14	2	5	38	34	11732
2014	Shift worker	10	17	23	26	17	2	5	46	29	878
2014	Non-shift worker	12	19	27	23	14	2	4	39	33	13785
2011	Shift worker	10	20	22	22	18	3	4	43	33	1280
2011	Non-shift worker	12	18	25	23	15	2	5	41	32	14772
2008	Shift worker	10	16	25	27	14	3	6	45	28	702
2008	Non-shift worker	13	21	25	21	14	2	4	38	36	11088

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	18	27	15	11	3	9	30	39	757
2017	Non-shift worker	20	24	29	13	8	2	3	23	46	11745
2014	Shift worker	18	18	29	17	8	5	5	27	40	878
2014	Non-shift worker	20	25	30	13	7	2	3	22	47	13794

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	34	12	14	11	0	64	24	772
2017	Non-shift worker	35	32	11	11	10	1	67	21	11817
2014	Shift worker	24	35	13	13	14	1	59	28	883
2014	Non-shift worker	33	32	11	12	11	1	66	23	13825

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	43	14	12	8	65	20	770
2017	Non-shift worker	34	41	11	9	5	75	14	11799
2014	Shift worker	16	50	15	12	7	66	19	882
2014	Non-shift worker	31	42	12	10	5	73	15	13823

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	37	22	4	5	3	1	68	10	774
2017	Non-shift worker	35	35	17	5	3	3	1	73	8	11816
2014	Shift worker	26	38	21	4	5	4	2	68	10	884
2014	Non-shift worker	36	36	16	4	3	4	1	76	7	13833

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	42	18	7	4	1	0	70	11	768
2017	Non-shift worker	34	40	15	6	3	2	0	76	9	11801
2014	Shift worker	26	39	19	7	5	2	2	68	12	885
2014	Non-shift worker	35	38	15	6	3	3	0	75	10	13829
2011	Shift worker	20	40	20	10	7	3	0	62	17	1290
2011	Non-shift worker	29	38	18	7	5	3	0	69	12	14824

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	44	13	5	5	0	0	77	10	769
2017	Non-shift worker	42	38	10	6	4	0	0	81	9	11817
2014	Shift worker	29	44	14	7	5	1	1	73	13	883
2014	Non-shift worker	42	37	11	6	4	0	0	79	10	13822
2011	Shift worker	30	43	14	7	6	0	0	73	13	1286
2011	Non-shift worker	39	38	11	6	5	0	0	78	11	14811
2008	Shift worker	30	46	11	5	7	1	0	76	12	712
2008	Non-shift worker	37	40	11	7	5	0	0	77	12	11116

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	31	17	15	15	3	1	52	30	773
2017	Non-shift worker	23	33	17	11	11	3	2	59	23	11816
2014	Shift worker	16	31	20	16	13	2	1	49	30	885
2014	Non-shift worker	24	33	16	12	11	3	2	59	24	13828

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	44	17	5	3	2	1	74	9	767
2017	Non-shift worker	32	41	16	5	3	2	1	76	8	11804
2014	Shift worker	26	42	18	6	3	4	1	71	10	885
2014	Non-shift worker	33	41	14	6	2	3	1	77	8	13829
2011	Shift worker	23	42	21	8	3	3	1	67	11	1290
2011	Non-shift worker	33	39	15	6	3	3	1	75	9	14824

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	41	15	9	7	3	1	67	17	769
2017	Non-shift worker	33	38	13	8	5	2	1	73	13	11796
2014	Shift worker	21	42	18	8	8	3	1	65	16	886
2014	Non-shift worker	35	38	12	7	5	2	1	75	13	13832
2011	Shift worker	28	40	14	9	5	3	0	71	15	1290
2011	Non-shift worker	36	36	11	7	5	3	1	75	13	14811
2008	Shift worker	28	36	14	8	7	5	2	69	16	714
2008	Non-shift worker	34	36	12	8	6	3	1	73	15	11120

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	38	22	8	7	2	1	61	16	765
2017	Non-shift worker	30	36	17	8	6	2	1	67	15	11805
2014	Shift worker	12	38	25	11	10	3	1	52	22	886
2014	Non-shift worker	26	36	18	9	6	3	1	64	17	13827
2011	Shift worker	14	37	24	11	8	5	2	55	20	1287
2011	Non-shift worker	20	35	21	10	7	4	1	59	19	14834

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	31	17	14	14	3	1	53	29	767
2017	Non-shift worker	22	29	17	13	12	6	1	55	27	11787
2014	Shift worker	14	29	20	16	16	3	0	45	34	885
2014	Non-shift worker	19	28	17	14	14	6	1	51	30	13822
2011	Shift worker	16	32	19	14	15	4	1	50	30	1288
2011	Non-shift worker	19	27	18	14	13	8	2	51	30	14837

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	50	6	15	7	72	22	774
2017	Non-shift worker	30	46	5	12	6	76	18	11837
2014	Shift worker	19	48	8	15	10	67	25	886
2014	Non-shift worker	28	45	6	14	7	73	20	13834
2011	Shift worker	25	50	7	12	5	76	17	1289
2011	Non-shift worker	34	47	4	11	4	81	15	14837
2008	Shift worker	25	49	7	12	6	74	19	711
2008	Non-shift worker	35	46	4	10	4	82	14	11124

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	39	9	13	7	1	71	20	769
2017	Non-shift worker	37	37	8	11	6	0	74	17	11817
2014	Shift worker	25	41	10	13	10	1	66	24	884
2014	Non-shift worker	39	37	8	10	6	0	76	16	13813
2011	Shift worker	27	40	13	12	7	1	68	19	1284
2011	Non-shift worker	37	39	8	10	6	0	76	16	14824

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	42	9	10	5	77	15	774
2017	Non-shift worker	43	39	7	7	3	83	10	11784
2014	Shift worker	29	45	11	8	6	74	15	886
2014	Non-shift worker	42	39	9	7	3	81	10	13818

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	30	6	4	2	0	2	87	7	770
2017	Non-shift worker	64	24	6	3	2	1	1	90	5	11811
2014	Shift worker	49	34	8	3	2	1	3	86	6	885
2014	Non-shift worker	62	25	5	3	2	1	2	89	5	13824
2011	Shift worker	58	28	7	4	1	1	2	88	5	1289
2011	Non-shift worker	68	21	4	3	1	1	1	91	4	14834
2008	Shift worker	54	29	7	3	2	1	3	87	5	711
2008	Non-shift worker	68	21	4	3	2	0	1	92	5	11122

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	63	24	5	3	2	2	89	6	774
2017	Non-shift worker	64	20	6	5	3	1	85	8	11827
2014	Shift worker	61	25	7	2	2	3	88	5	884
2014	Non-shift worker	64	20	6	5	3	2	86	9	13827
2011	Shift worker	65	18	5	4	2	4	88	7	1287
2011	Non-shift worker	68	17	5	5	3	2	87	8	14830
2008	Shift worker	59	23	6	3	3	5	87	6	714
2008	Non-shift worker	68	17	4	5	3	2	88	8	11125

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	16	9	1	2	0	4	86	4	775
2017	Non-shift worker	66	16	7	4	3	0	4	86	7	11820
2014	Shift worker	67	18	6	2	2	0	4	89	4	886
2014	Non-shift worker	68	16	6	3	3	0	4	87	7	13834
2011	Shift worker	68	16	6	2	2	1	4	88	5	1291
2011	Non-shift worker	68	14	6	3	3	1	4	86	7	14841
2008	Shift worker	65	17	4	3	3	1	7	89	7	715
2008	Non-shift worker	67	12	5	4	4	1	7	87	8	11132

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	69	18	6	1	2	0	3	90	3	768
2017	Non-shift worker	74	14	5	2	2	0	3	91	4	11806
2014	Shift worker	68	20	5	1	2	0	4	92	3	885
2014	Non-shift worker	73	14	5	2	3	0	4	91	5	13825
2011	Shift worker	71	16	5	1	2	1	4	91	3	1289
2011	Non-shift worker	74	12	5	2	3	0	4	90	5	14831
2008	Shift worker	73	13	4	1	2	1	5	92	3	711
2008	Non-shift worker	77	8	3	2	3	0	6	91	5	11115

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	57	22	10	1	3	1	6	85	5	772
2017	Non-shift worker	58	20	10	3	2	1	6	83	6	11827
2014	Shift worker	53	25	9	2	2	1	7	85	5	887
2014	Non-shift worker	58	19	9	3	3	2	6	83	7	13833

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	24	11	1	3	1	3	85	4	775
2017	Non-shift worker	63	20	7	2	2	2	3	88	4	11822
2014	Shift worker	55	24	8	3	3	3	5	85	6	886
2014	Non-shift worker	61	20	7	2	2	3	4	88	4	13832
2011	Shift worker	60	23	8	3	2	2	4	87	5	1289
2011	Non-shift worker	66	19	7	2	1	2	3	89	4	14825
2008	Shift worker	60	23	6	3	1	4	2	88	5	712
2008	Non-shift worker	66	18	7	2	2	2	3	88	4	11130

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	19	81	770
2017	Non-shift worker	18	82	11806
2014	Shift worker	23	77	884
2014	Non-shift worker	19	81	13812

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	64	145
2017	Non-shift worker	51	2044
2014	Shift worker	60	196
2014	Non-shift worker	53	2623

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	61	145
2017	Non-shift worker	63	2044
2014	Shift worker	64	196
2014	Non-shift worker	62	2623

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	145
2017	Non-shift worker	7	2044
2014	Shift worker	8	196
2014	Non-shift worker	8	2623

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	2044
2014	Non-shift worker	1	2623

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	145
2017	Non-shift worker	7	2044
2014	Shift worker	5	196
2014	Non-shift worker	7	2623

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	145
2017	Non-shift worker	4	2044
2014	Shift worker	3	196
2014	Non-shift worker	3	2623

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	145
2017	Non-shift worker	6	2044
2014	Shift worker	3	196
2014	Non-shift worker	5	2623

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	145
2017	Non-shift worker	42	2045
2014	Shift worker	37	197
2014	Non-shift worker	42	2627

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	145
2017	Non-shift worker	40	2045
2014	Shift worker	42	197
2014	Non-shift worker	41	2627

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	145
2017	Non-shift worker	45	2045
2014	Shift worker	41	197
2014	Non-shift worker	44	2627

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	42	145
2017	Non-shift worker	40	2045
2014	Shift worker	38	197
2014	Non-shift worker	40	2627

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	145
2017	Non-shift worker	32	2045
2014	Shift worker	18	197
2014	Non-shift worker	33	2627

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	60	145
2017	Non-shift worker	55	2045
2014	Shift worker	60	197
2014	Non-shift worker	57	2627

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	145
2017	Non-shift worker	36	2045
2014	Shift worker	33	197
2014	Non-shift worker	36	2627

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	145
2017	Non-shift worker	2	2045
2014	Shift worker	4	197
2014	Non-shift worker	2	2627

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	145
2017	Non-shift worker	9	2045
2014	Shift worker	12	197
2014	Non-shift worker	8	2627

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	145
2017	Non-shift worker	15	2045
2014	Shift worker	16	197
2014	Non-shift worker	15	2627

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	53	145
2017	Non-shift worker	48	2045
2014	Shift worker	40	197
2014	Non-shift worker	47	2627

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	145
2017	Non-shift worker	32	2045
2014	Shift worker	35	197
2014	Non-shift worker	30	2627

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	145
2017	Non-shift worker	15	2045
2014	Shift worker	16	197
2014	Non-shift worker	13	2627

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	45	146
2017	Non-shift worker	55	2044
2014	Shift worker	41	197
2014	Non-shift worker	52	2625

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	146
2017	Non-shift worker	29	2044
2014	Shift worker	25	197
2014	Non-shift worker	30	2625

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	6	146
2017	Non-shift worker	10	2044
2014	Shift worker	10	197
2014	Non-shift worker	13	2625

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	25	146
2017	Non-shift worker	25	2044
2014	Shift worker	27	197
2014	Non-shift worker	24	2625

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	146
2017	Non-shift worker	11	2044
2014	Shift worker	11	197
2014	Non-shift worker	12	2625

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	146
2017	Non-shift worker	12	2044
2014	Shift worker	14	197
2014	Non-shift worker	11	2625

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	146
2017	Non-shift worker	14	2044
2014	Shift worker	16	197
2014	Non-shift worker	15	2625

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	14	146
2017	Non-shift worker	11	2044
2014	Shift worker	11	197
2014	Non-shift worker	10	2625

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	146
2017	Non-shift worker	23	2044
2014	Shift worker	25	197
2014	Non-shift worker	23	2625

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	126
2017	Non-shift worker	13	1791
2014	Shift worker	12	169
2014	Non-shift worker	13	2356

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	16	126
2017	Non-shift worker	17	1791
2014	Shift worker	12	169
2014	Non-shift worker	16	2356

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	18	126
2017	Non-shift worker	11	1791
2014	Shift worker	9	169
2014	Non-shift worker	11	2356

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	126
2017	Non-shift worker	8	1791
2014	Shift worker	7	169
2014	Non-shift worker	9	2356

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	126
2017	Non-shift worker	13	1791
2014	Shift worker	16	169
2014	Non-shift worker	12	2356

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	10	126
2017	Non-shift worker	15	1791
2014	Shift worker	8	169
2014	Non-shift worker	12	2356

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	1791
2014	Shift worker	5	169
2014	Non-shift worker	9	2356

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	126
2017	Non-shift worker	7	1791
2014	Shift worker	8	169
2014	Non-shift worker	7	2356

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	126
2017	Non-shift worker	10	1791
2014	Shift worker	9	169
2014	Non-shift worker	10	2356

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	126
2017	Non-shift worker	24	1791
2014	Shift worker	27	169
2014	Non-shift worker	23	2356

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	126
2017	Non-shift worker	9	1791
2014	Shift worker	10	169
2014	Non-shift worker	9	2356

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	39	126
2017	Non-shift worker	39	1791
2014	Shift worker	41	169
2014	Non-shift worker	39	2356

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	4	126
2017	Non-shift worker	2	1791
2014	Shift worker	3	169
2014	Non-shift worker	2	2356

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	126
2017	Non-shift worker	54	1791
2014	Shift worker	51	169
2014	Non-shift worker	56	2356

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	1791

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	126
2017	Non-shift worker	13	1791
2014	Shift worker	14	169
2014	Non-shift worker	12	2356

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	99	1	145
2017	Non-shift worker	95	5	2040

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	28	21	10	10	9	2	53	23	772
2017	Non-shift worker	20	25	20	8	8	14	4	56	20	11829
2014	Shift worker	14	30	22	11	11	10	3	50	25	884
2014	Non-shift worker	18	24	21	8	9	17	3	53	21	13834

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	35	17	8	7	3	0	67	15	770
2017	Non-shift worker	34	34	15	7	5	3	1	71	13	11805
2014	Shift worker	20	37	19	11	7	5	1	61	19	885
2014	Non-shift worker	28	34	18	7	6	6	1	66	15	13818
2011	Shift worker	30	38	17	7	6	2	0	70	13	1288
2011	Non-shift worker	33	37	15	6	4	4	0	73	11	14816

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	8	92	765
2017	Non-shift worker	7	93	11801
2014	Shift worker	9	91	880
2014	Non-shift worker	7	93	13805

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	61
2017	Non-shift worker	42	797
2014	Shift worker	41	83
2014	Non-shift worker	41	997

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	80	61
2017	Non-shift worker	78	797
2014	Shift worker	85	83
2014	Non-shift worker	79	997

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	797
2014	Shift worker	5	83
2014	Non-shift worker	5	997

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	61
2017	Non-shift worker	9	797
2014	Shift worker	7	83
2014	Non-shift worker	10	997

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	797
2014	Non-shift worker	4	997

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	61
2017	Non-shift worker	9	797
2014	Shift worker	9	83
2014	Non-shift worker	9	997

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	61
2017	Non-shift worker	15	793
2014	Shift worker	5	84
2014	Non-shift worker	14	995

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Shift worker	9	61
2017	Non-shift worker	14	793
2014	Non-shift worker	15	995

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	61
2017	Non-shift worker	9	793
2014	Non-shift worker	8	995

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	793
2014	Non-shift worker	4	995

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	61
2017	Non-shift worker	25	793
2014	Shift worker	18	84
2014	Non-shift worker	20	995

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	61
2017	Non-shift worker	30	793
2014	Shift worker	13	84
2014	Non-shift worker	21	995

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	793
2014	Non-shift worker	2	995

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	793

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	61
2017	Non-shift worker	7	793
2014	Shift worker	8	84
2014	Non-shift worker	8	995

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Shift worker	19	61
2017	Non-shift worker	13	793
2014	Shift worker	16	84
2014	Non-shift worker	13	995

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	793

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	61
2017	Non-shift worker	19	793
2014	Shift worker	20	84
2014	Non-shift worker	17	995

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	1	793
2014	Non-shift worker	1	995

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	30	61
2017	Non-shift worker	25	793
2014	Shift worker	45	84
2014	Non-shift worker	37	995

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	34	61
2017	Non-shift worker	34	802
2014	Shift worker	24	83
2014	Non-shift worker	33	996

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	61
2017	Non-shift worker	20	802
2014	Shift worker	17	83
2014	Non-shift worker	19	996

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	802
2014	Shift worker	6	83
2014	Non-shift worker	8	996

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	31	61
2017	Non-shift worker	23	802
2014	Shift worker	26	83
2014	Non-shift worker	23	996

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	61
2017	Non-shift worker	8	802
2014	Non-shift worker	6	996

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	61
2017	Non-shift worker	11	802
2014	Shift worker	9	83
2014	Non-shift worker	9	996

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	17	61
2017	Non-shift worker	10	802
2014	Shift worker	7	83
2014	Non-shift worker	10	996

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	802
2014	Shift worker	9	83
2014	Non-shift worker	10	996

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	29	61
2017	Non-shift worker	45	802
2014	Shift worker	48	83
2014	Non-shift worker	42	996

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	52
2017	Non-shift worker	7	712
2014	Non-shift worker	7	904

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	52
2017	Non-shift worker	15	712
2014	Shift worker	7	75
2014	Non-shift worker	10	904

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	15	52
2017	Non-shift worker	6	712
2014	Non-shift worker	4	904

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	712
2014	Non-shift worker	3	904

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	712
2014	Non-shift worker	4	904

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	12	52
2017	Non-shift worker	8	712
2014	Shift worker	6	75
2014	Non-shift worker	7	904

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	712
2014	Non-shift worker	6	904

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	20	52
2017	Non-shift worker	8	712
2014	Shift worker	10	75
2014	Non-shift worker	8	904

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	24	52
2017	Non-shift worker	11	712
2014	Shift worker	8	75
2014	Non-shift worker	10	904

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	35	52
2017	Non-shift worker	24	712
2014	Shift worker	25	75
2014	Non-shift worker	24	904

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	52
2017	Non-shift worker	10	712
2014	Shift worker	15	75
2014	Non-shift worker	8	904

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	52
2017	Non-shift worker	40	712
2014	Shift worker	45	75
2014	Non-shift worker	40	904

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	712
2014	Non-shift worker	1	904

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	55	52
2017	Non-shift worker	65	712
2014	Shift worker	68	75
2014	Non-shift worker	66	904

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	712

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	11	52
2017	Non-shift worker	12	712
2014	Shift worker	18	75
2014	Non-shift worker	13	904

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	97	3	60
2017	Non-shift worker	94	6	804

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	30	25	5	4	10	3	60	11	773
2017	Non-shift worker	21	24	22	3	4	20	5	61	9	11812
2014	Shift worker	16	29	26	5	5	14	4	55	13	885
2014	Non-shift worker	19	23	23	4	3	23	5	58	10	13825

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	36	19	5	5	4	1	69	11	774
2017	Non-shift worker	35	34	16	4	3	7	1	75	8	11804
2014	Shift worker	21	36	23	6	4	8	1	63	12	885
2014	Non-shift worker	30	32	19	4	3	10	1	70	8	13810
2011	Shift worker	33	39	17	4	3	4	0	75	7	1291
2011	Non-shift worker	37	37	14	4	2	5	0	78	7	14836

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	17	83	767
2017	Non-shift worker	15	85	11813
2014	Shift worker	18	82	882
2014	Non-shift worker	15	85	13797

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	68	32	126
2017	Non-shift worker	76	24	1814
2014	Shift worker	71	29	165
2014	Non-shift worker	77	23	2016

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	36	11	8	9	0	72	17	85
2017	Non-shift worker	46	35	6	7	5	1	82	12	1388
2014	Shift worker	41	38	7	9	3	1	80	13	118
2014	Non-shift worker	51	32	6	7	3	0	83	10	1570

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	54	11	5	2	1	1	83	7	774
2017	Non-shift worker	34	48	8	4	2	1	3	85	6	11829
2014	Shift worker	23	54	14	5	1	2	1	79	6	885
2014	Non-shift worker	33	51	8	4	1	1	2	86	5	13834
2011	Shift worker	23	56	12	5	1	1	1	81	7	1284
2011	Non-shift worker	31	52	8	4	2	1	2	86	6	14843
2008	Shift worker	25	53	12	5	2	3	1	81	7	714
2008	Non-shift worker	31	49	9	6	2	1	2	83	8	11142

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	38	21	11	8	7	2	55	21	771
2017	Non-shift worker	12	27	23	10	7	14	6	50	21	11809
2014	Shift worker	10	30	26	15	10	7	2	44	27	885
2014	Non-shift worker	11	27	24	10	7	14	6	48	22	13829
2011	Shift worker	12	34	23	14	9	6	2	50	25	1285
2011	Non-shift worker	11	28	24	10	7	14	5	48	21	14836

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	41	13	6	3	3	1	77	9	773
2017	Non-shift worker	38	35	11	5	3	5	3	80	8	11829
2014	Shift worker	27	43	14	7	5	4	1	73	12	885
2014	Non-shift worker	37	35	12	5	3	5	2	78	9	13835
2011	Shift worker	32	43	11	6	4	3	1	78	10	1284
2011	Non-shift worker	36	35	12	6	3	6	2	77	10	14838
2008	Shift worker	31	43	13	4	3	5	1	78	7	713
2008	Non-shift worker	35	38	12	5	3	6	2	78	9	11136

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	36	17	9	7	4	1	66	16	769
2017	Non-shift worker	31	35	13	7	5	6	3	73	13	11811
2014	Shift worker	19	37	18	10	10	5	1	60	21	884
2014	Non-shift worker	28	34	15	8	5	6	2	69	15	13815
2011	Shift worker	26	40	15	9	6	4	1	68	16	1284
2011	Non-shift worker	29	35	14	7	5	7	2	71	13	14835
2008	Shift worker	26	40	14	9	6	4	1	69	16	714
2008	Non-shift worker	34	36	12	8	4	5	2	74	13	11126

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	35	10	7	8	0	0	74	15	771
2017	Non-shift worker	50	29	9	6	5	1	0	80	11	11792

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	31	17	6	8	1	0	69	14	772
2017	Non-shift worker	48	27	13	5	5	2	0	77	10	11805

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	36	23	10	8	4	1	57	19	769
2017	Non-shift worker	24	39	18	9	6	3	0	65	16	11796

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	34	22	13	11	2	0	53	25	768
2017	Non-shift worker	20	37	18	13	9	2	0	58	23	11815

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	18	19	17	30	0	1	34	47	772
2017	Non-shift worker	21	22	20	15	20	0	1	44	35	11794

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	33	23	6	5	0	2	66	10	771
2017	Non-shift worker	23	28	24	14	9	0	1	52	23	11798

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	30	16	6	4	1	3	73	10	767
2017	Non-shift worker	30	30	21	10	5	0	2	63	16	11757

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	23	21	16	15	1	2	46	32	768
2017	Non-shift worker	20	23	21	17	16	1	2	44	34	11793

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	54	23	11	3	3	0	6	82	7	766
2017	Non-shift worker	48	23	11	5	3	1	10	79	8	11762

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	34	16	7	4	0	1	73	11	767
2017	Non-shift worker	37	30	18	8	5	0	1	68	13	11747

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	31	19	10	5	1	1	65	15	768
2017	Non-shift worker	29	32	21	11	5	1	1	62	16	11745

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	29	22	10	6	1	2	62	16	766
2017	Non-shift worker	23	31	23	14	7	0	1	56	21	11747

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	29	18	9	7	1	1	66	16	767
2017	Non-shift worker	30	30	19	12	7	0	1	61	19	11753

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	30	14	6	3	1	2	76	9	763
2017	Non-shift worker	34	31	19	9	5	1	2	66	14	11704

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	29	16	6	3	1	1	75	9	774
2017	Non-shift worker	53	26	12	4	2	0	1	81	7	11798

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	20	9	3	4	1	1	83	8	771
2017	Non-shift worker	70	14	6	4	3	1	2	87	7	11800

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	32	13	5	4	0	1	77	9	769
2017	Non-shift worker	52	29	10	5	3	0	1	82	7	11793

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	23	11	6	8	1	1	74	14	771
2017	Non-shift worker	55	23	9	6	5	0	1	80	11	11800

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	16	6	2	2	0	15	89	4	770
2017	Non-shift worker	55	14	5	2	1	0	23	89	5	11789

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	20	6	2	1	0	5	90	3	768
2017	Non-shift worker	64	19	7	2	1	0	6	89	4	11735

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	20	8	5	3	1	3	83	8	768
2017	Non-shift worker	69	17	6	3	3	1	4	89	5	11808

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	28	10	3	2	1	1	85	5	764
2017	Non-shift worker	54	28	10	3	2	0	2	84	5	11781

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	32	32	9	5	1	0	53	14	773
2017	Non-shift worker	16	31	35	12	5	0	0	47	18	11838

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	13	37	25	18	0	1	43	19	766
2017	Non-shift worker	8	18	38	23	12	0	1	36	26	11766

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	21	24	18	24	2	0	12	88	772
2017	Non-shift worker	27	23	20	12	14	3	1	28	72	11825

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	647
2017	Non-shift worker	18	8048

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	28	647
2017	Non-shift worker	29	8048

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	647
2017	Non-shift worker	14	8048

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	65	647
2017	Non-shift worker	44	8048

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	5	647
2017	Non-shift worker	5	8048

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	647
2017	Non-shift worker	48	8048

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	7	34	18	11	5	25	637
2017	Non-shift worker	7	42	18	12	4	18	7934

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	20	19	12	31	2	6	32	47	654
2017	Non-shift worker	10	20	17	17	25	2	8	34	47	8116

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	12	15	15	47	2	4	18	66	649
2017	Non-shift worker	3	9	13	17	50	2	7	13	73	8111

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Department of National Defence by Question 99. Are you currently a shift worker?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.