2017 Public Service Employee Survey Results by Theme for Employment and Social Development Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - OM

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 64 7 7 7 0 0 79 14 14
2011 OM 26 37 22 7 7 0 0 63 15 27
2011 OM-03 13 38 31 6 13 0 0 50 19 16
2008 OM 28 41 16 13 3 0 0 69 16 32
2008 OM-03 27 40 13 13 7 0 0 67 20 15

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 57 29 7 7 0 0 0 86 7 14
2011 OM 52 30 15 4 0 0 0 81 4 27
2011 OM-03 44 31 19 6 0 0 0 75 6 16

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 64 0 7 7 0 0 86 14 14
2011 OM 23 58 12 8 0 0 0 81 8 26
2011 OM-03 13 60 13 13 0 0 0 73 13 15
2008 OM 25 47 16 9 3 0 0 72 13 32
2008 OM-03 20 60 7 7 7 0 0 80 13 15

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 43 14 0 29 0 0 57 29 14
2011 OM 7 41 30 11 11 0 0 48 22 27
2011 OM-03 0 38 31 19 13 0 0 38 31 16

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 43 14 14 0 29 0 0 57 29 14
2011 OM 7 52 11 26 4 0 0 59 30 27
2011 OM-03 0 44 13 38 6 0 0 44 44 16
2008 OM 13 56 19 6 6 0 0 69 13 32
2008 OM-03 7 80 0 7 7 0 0 87 13 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 29 14 7 21 0 0 57 29 14
2011 OM 11 30 11 15 30 4 0 42 46 27
2011 OM-03 6 19 13 13 44 6 0 27 60 16
2008 OM 19 44 22 6 6 3 0 65 13 32
2008 OM-03 20 47 27 0 7 0 0 67 7 15
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 29 21 7 21 0 0 50 29 14
2011 OM 27 35 15 4 12 8 0 67 17 26
2011 OM-03 20 27 20 7 13 13 0 54 23 15
2008 OM 31 44 9 0 3 9 3 86 4 32
2008 OM-03 27 40 7 0 7 20 0 83 8 15

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 29 14 7 29 0 0 50 36 14
2011 OM 19 56 7 0 11 7 0 80 12 27
2011 OM-03 13 50 6 0 19 13 0 71 21 16
2008 OM 38 38 6 6 9 0 3 77 16 32
2008 OM-03 33 47 0 7 13 0 0 80 20 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 36 7 7 21 0 0 64 29 14

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 14 43 7 7 7 0 38 15 14
2011 OM 11 30 22 11 7 19 0 50 23 27
2011 OM-03 0 25 38 19 0 19 0 31 23 16

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 21 21 36 7 0 0 36 43 14
2011 OM 15 41 11 22 11 0 0 56 33 27
2011 OM-03 0 44 13 25 19 0 0 44 44 16
2008 OM 6 53 22 9 9 0 0 59 19 32
2008 OM-03 0 53 20 13 13 0 0 53 27 15

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 21 14 21 29 0 0 36 50 14
2011 OM 7 26 26 19 19 4 0 35 38 27
2011 OM-03 0 19 31 31 13 6 0 20 47 16
2008 OM 3 22 28 25 16 6 0 27 43 32
2008 OM-03 0 13 40 27 20 0 0 13 47 15

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 7 29 14 21 21 7 0 38 46 14
2011 OM 15 30 19 11 19 7 0 48 32 27
2011 OM-03 0 38 19 13 25 6 0 40 40 16
2008 OM 6 28 22 19 22 3 0 35 42 32
2008 OM-03 7 20 33 13 27 0 0 27 40 15

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 29 14 21 21 0 0 43 43 14
2011 OM 19 38 15 19 8 0 0 58 27 26
2011 OM-03 0 53 13 27 7 0 0 53 33 15
2008 OM 13 38 13 22 13 3 0 52 35 32
2008 OM-03 7 27 20 33 13 0 0 33 47 15
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 50 14 7 14 0 0 64 21 14
2011 OM 15 52 7 15 7 4 0 69 23 27
2011 OM-03 13 50 13 13 6 6 0 67 20 16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 7 21 0 29 29 0 30 40 14

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 21 21 14 21 0 0 43 36 14
2011 OM 19 52 7 4 15 0 4 73 19 27
2011 OM-03 13 56 6 6 19 0 0 69 25 16
2008 OM 25 47 13 6 9 0 0 72 16 32
2008 OM-03 13 67 0 7 13 0 0 80 20 15

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 57 0 0 21 0 0 79 21 14
2011 OM 33 26 19 15 4 4 0 62 19 27
2011 OM-03 25 31 13 19 6 6 0 60 27 16
2008 OM 25 44 9 13 3 3 3 73 17 32
2008 OM-03 20 40 13 20 7 0 0 60 27 15

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 21 36 0 21 0 0 43 21 14
2011 OM 35 31 8 4 4 19 0 81 10 26
2011 OM-03 27 33 13 0 0 27 0 82 0 15
2008 OM 22 28 13 19 3 13 3 59 26 32
2008 OM-03 27 20 13 20 7 13 0 54 31 15

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 7 64 0 14 14 0 0 71 29 14
2011 OM 11 41 11 15 19 0 4 54 35 27
2011 OM-03 0 44 13 19 25 0 0 44 44 16
2008 OM 19 53 6 13 9 0 0 72 22 32
2008 OM-03 13 60 7 20 0 0 0 73 20 15

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 57 29 7 0 7 0 0 86 7 14
2011 OM 22 44 22 11 0 0 0 67 11 27
2011 OM-03 19 44 31 6 0 0 0 63 6 16
2008 OM 34 28 16 16 6 0 0 63 22 32
2008 OM-03 40 27 0 20 13 0 0 67 33 15

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 57 36 0 7 0 0 0 93 7 14
2011 OM 33 48 11 7 0 0 0 81 7 27
2011 OM-03 25 56 13 6 0 0 0 81 6 16
2008 OM 38 34 16 6 6 0 0 72 13 32
2008 OM-03 33 33 20 7 7 0 0 67 13 15

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 29 29 0 29 0 0 43 29 14
2011 OM 7 30 26 15 22 0 0 37 37 27
2011 OM-03 0 25 38 13 25 0 0 25 38 16
2008 OM 16 44 16 9 13 3 0 61 23 32
2008 OM-03 20 40 13 7 13 7 0 64 21 15

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 14 29 7 29 0 7 31 38 14
2011 OM 19 15 15 22 30 0 0 33 52 27
2011 OM-03 13 13 19 31 25 0 0 25 56 16
2008 OM 6 38 9 16 25 0 6 47 43 32
2008 OM-03 7 40 20 7 20 0 7 50 29 15

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 29 14 0 29 0 0 57 29 14
2011 OM 26 37 15 11 11 0 0 63 22 27
2011 OM-03 13 44 19 19 6 0 0 56 25 16

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 21 21 7 21 0 0 50 29 14

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 29 14 21 7 0 0 57 29 14
2011 OM 22 37 26 7 4 4 0 62 12 27
2011 OM-03 6 44 31 13 6 0 0 50 19 16

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 29 29 0 7 0 0 64 7 14
2011 OM 30 30 19 4 11 4 4 64 16 27
2011 OM-03 25 31 25 0 6 6 6 64 7 16

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 14 21 7 7 7 21 50 20 14
2011 OM 30 19 11 15 15 0 11 54 33 27
2011 OM-03 38 6 19 19 19 0 0 44 38 16
2008 OM 31 34 16 3 0 0 16 78 4 32
2008 OM-03 47 40 0 0 0 0 13 100 0 15

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 43 43 14 0 0 0 0 86 0 14
2011 OM 33 44 19 0 0 0 4 81 0 27
2011 OM-03 38 38 19 0 0 0 6 80 0 16
2008 OM 31 53 9 6 0 0 0 84 6 32
2008 OM-03 33 53 7 7 0 0 0 87 7 15

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 36 14 7 7 0 0 71 14 14
2011 OM 41 33 11 7 4 4 0 77 12 27
2011 OM-03 31 31 19 6 6 6 0 67 13 16

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2014 OM 21 50 29 14
2011 OM 37 26 37 27
2011 OM-03 44 19 38 16

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2011 OM 10 10 70 0 9999 10 10
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 50 7 0 7 0 0 86 7 14
2011 OM 30 48 11 0 11 0 0 78 11 27
2011 OM-03 31 44 13 0 13 0 0 75 13 16
2008 OM 22 50 13 13 3 0 0 72 16 32
2008 OM-03 20 53 7 13 7 0 0 73 20 15

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 36 21 14 7 0 0 57 21 14
2011 OM 22 56 11 7 4 0 0 78 11 27
2011 OM-03 6 69 19 6 0 0 0 75 6 16

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 36 21 21 7 0 0 29 50 14
2011 OM 26 30 30 11 4 0 0 15 56 27
2011 OM-03 31 38 31 0 0 0 0 0 69 16
2008 OM 16 28 41 9 6 0 0 16 44 32
2008 OM-03 13 27 60 0 0 0 0 0 40 15

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 29 29 7 14 0 0 21 50 14
2011 OM 22 33 22 19 0 4 0 19 58 27
2011 OM-03 25 44 13 13 0 6 0 13 73 16
2008 OM 19 41 25 13 3 0 0 16 59 32
2008 OM-03 27 53 20 0 0 0 0 0 80 15

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 7 29 7 14 7 0 23 46 14
2011 OM 37 19 26 11 4 4 0 15 58 27
2011 OM-03 56 19 19 0 0 6 0 0 80 16
2008 OM 28 22 44 0 3 0 3 3 52 32
2008 OM-03 33 33 27 0 0 0 7 0 71 15

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 43 14 21 7 0 0 29 57 14
2011 OM 33 11 44 0 7 4 0 8 46 27
2011 OM-03 38 13 44 0 0 6 0 0 53 16
2008 OM 13 16 44 16 9 0 3 26 29 32
2008 OM-03 13 27 33 7 13 0 7 21 43 15

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 21 7 21 21 0 0 43 50 14
2011 OM 19 35 15 8 19 0 4 28 56 26
2011 OM-03 25 31 19 13 6 0 6 20 60 16
2008 OM 6 28 31 25 6 0 3 32 35 32
2008 OM-03 13 27 27 20 7 0 7 29 43 15

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 0 29 21 21 0 7 46 23 14
2011 OM 7 19 22 19 26 4 4 48 28 27
2011 OM-03 6 25 31 6 19 6 6 29 36 16
2008 OM 6 28 13 31 13 0 9 48 38 32
2008 OM-03 13 27 13 27 0 0 20 33 50 15

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 21 14 21 21 0 0 43 43 14

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 50 14 7 14 14 0 0 64 29 14

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 57 14 21 0 7 0 0 71 7 14

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 21 21 7 7 7 0 62 15 14

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 50 14 14 0 14 7 0 69 15 14
2011 OM 30 37 7 4 4 15 4 82 9 27
2011 OM-03 13 38 13 0 6 25 6 73 9 16

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 43 36 0 7 14 0 0 79 21 14
2011 OM 31 46 15 4 4 0 0 77 8 26
2011 OM-03 20 47 20 7 7 0 0 67 13 15
2008 OM 25 53 19 0 3 0 0 78 3 32
2008 OM-03 13 67 13 0 7 0 0 80 7 15

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 50 7 7 21 0 0 64 29 14

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 36 7 14 7 0 0 71 21 14
2011 OM 26 41 22 4 0 7 0 72 4 27
2011 OM-03 19 44 25 0 0 13 0 71 0 16

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 43 21 14 14 7 0 0 64 21 14
2011 OM 30 37 7 11 11 4 0 69 23 27
2011 OM-03 19 44 13 6 13 6 0 67 20 16
2008 OM 34 34 6 13 3 3 6 76 17 32
2008 OM-03 33 40 7 7 0 0 13 85 8 15

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 29 36 7 7 0 0 50 14 14
2011 OM 11 22 22 11 15 15 4 41 32 27
2011 OM-03 0 19 31 13 19 19 0 23 38 16

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 21 14 14 29 0 0 43 43 14
2011 OM 15 22 26 15 11 11 0 42 29 27
2011 OM-03 6 25 19 19 13 19 0 38 38 16

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 50 7 7 7 0 0 79 14 14
2011 OM 33 52 7 4 4 0 0 85 7 27
2011 OM-03 19 63 6 6 6 0 0 81 13 16
2008 OM 31 63 0 3 3 0 0 94 6 32
2008 OM-03 47 40 0 7 7 0 0 87 13 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 57 14 7 7 0 0 71 14 14
2011 OM 42 38 4 4 12 0 0 81 15 26
2011 OM-03 27 47 7 0 20 0 0 73 20 15

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 50 36 7 7 0 0 0 86 7 14

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 43 0 7 14 0 0 79 21 14
2011 OM 52 30 7 7 4 0 0 81 11 27
2011 OM-03 44 31 13 6 6 0 0 75 13 16
2008 OM 72 25 3 0 0 0 0 97 0 32
2008 OM-03 87 7 7 0 0 0 0 93 0 15

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 29 29 14 14 14 0 0 57 29 14
2011 OM 33 33 11 19 4 0 0 67 22 27
2011 OM-03 31 38 13 13 6 0 0 69 19 16
2008 OM 50 28 3 16 3 0 0 78 19 32
2008 OM-03 47 20 0 27 7 0 0 67 33 15

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 71 7 7 0 14 0 0 79 14 14
2011 OM 59 22 7 4 4 0 4 85 8 27
2011 OM-03 50 19 13 6 6 0 6 73 13 16
2008 OM 66 16 3 3 9 0 3 84 13 32
2008 OM-03 60 13 7 7 13 0 0 73 20 15

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 71 0 7 14 7 0 0 71 21 14
2011 OM 70 19 4 0 4 0 4 92 4 27
2011 OM-03 63 19 6 0 6 0 6 87 7 16
2008 OM 91 6 0 0 0 0 3 100 0 32
2008 OM-03 100 0 0 0 0 0 0 100 0 15

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 50 14 7 7 14 0 7 69 23 14

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 50 36 0 0 7 7 0 92 8 14
2011 OM 44 22 7 4 4 7 11 82 9 27
2011 OM-03 44 19 13 0 6 6 13 77 8 16
2008 OM 56 31 9 3 0 0 0 88 3 32
2008 OM-03 67 27 7 0 0 0 0 93 0 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 21 7 29 0 14 21 7 40 20 14

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 29 14 0 14 7 0 69 15 14
2011 OM 22 37 19 7 4 11 0 67 13 27
2011 OM-03 6 44 25 13 0 13 0 57 14 16

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 OM 0 100 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 14 14 7 0 36 14 57 14 14

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 36 21 14 7 0 21 0 73 9 14
2011 OM 26 44 19 4 0 7 0 76 4 27
2011 OM-03 13 50 25 0 0 13 0 71 0 16

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 36 36 0 0 0 14 58 0 14
2011 OM 15 52 19 0 0 4 11 78 0 27
2011 OM-03 6 56 31 0 0 0 6 67 0 16
2008 OM 16 47 9 6 6 0 16 74 15 32
2008 OM-03 13 47 0 7 7 0 27 82 18 15

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 7 21 0 14 21 21 38 25 14
2011 OM 4 22 19 0 0 30 26 58 0 27
2011 OM-03 0 25 25 0 0 31 19 50 0 16

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 36 21 0 7 7 14 64 9 14
2011 OM 26 33 22 4 0 4 11 70 4 27
2011 OM-03 13 38 31 6 0 6 6 57 7 16
2008 OM 38 38 9 0 0 0 16 89 0 32
2008 OM-03 40 33 0 0 0 0 27 100 0 15

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 OM 14 36 21 0 0 14 14 70 0 14
2011 OM 22 33 15 0 0 19 11 79 0 27
2011 OM-03 13 31 19 0 0 31 6 70 0 16
2008 OM 25 44 3 3 0 6 19 92 4 32
2008 OM-03 27 33 0 7 0 7 27 90 10 15
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