2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency

• Results for the Department or Agency
• Results for the Department or Agency by Demographic Characteristics

Organizational Structure

• Branches
  • Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office / Strategy and Integration Branch
    • Commissioner's Office / Legal Services / Taxpayers' Ombudsman Office
    • Strategy and Integration Branch
      • Assistant Commissioner's Office / Corporate Secretariat / Agency Change and Innovation Directorate / Agency Strategy and Reporting Directorate
      • Intelligence, Statistics and Data Directorate
      • Information and Relationship Management Directorate
  • Appeals Branch
    • Assistant Commissioner's Office / Objections and Litigation Management Directorate
    • Tax & Charities Appeals Directorate
    • Relief, Redress, and Branch Services Directorate
  • Assessment, Benefit, and Service Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Digital Services Directorate
    • Individual Returns Directorate
      • Director General’s Office / Adjustments, Set-offs and Initiatives Division
      • Processing
      • Third Party Reporting
      • T1 Systems Redesign Division
    • Business Returns Directorate
      • Director General’s Office / Business Accounting Division / Business Number Systems Project
      • GST and HST Returns & Rebates Processing Division
      • Corporation & Specialty Returns Division
    • Benefit Programs Directorate
      • Director General’s Office / Projects and Support Services Division / Outreach, Communications, and Analytics Division
      • Benefit Processing Division / Benefit Partnerships and Services Division
    • Horizontal Integration Directorate
      • Director General’s Office / Branch Services Division / Correspondence Modernization Projects / Acceptance Testing & Release Management Modernization
      • Business Solutions Integration Division
      • Horizontal Programs Division
      • Information Programs Division
    • Call Centre Services Directorate
  • Audit, Evaluation, and Risk Branch
  • Collections & Verification Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Assistant Commissioner's Administrative Support Section / Special Projects & Strategic Initiatives / Branch Planning & Management Services Division / Ministerial Correspondence Section
    • Business Compliance Directorate
      • Director General’s Office / Employer Compliance Division/Stakeholder Relations, Issues Management and Services Section
      • Business Transformation Division
      • Business Program Compliance Division/Canada Pension Plan Enhancement Division
    • Individual Compliance Directorate
      • Director General’s Office / Corporate Reporting Section / Individual Program Transformation Division
      • Non-Filer and Non-Resident Division
      • Assessment Verification Division
    • Technology & Business Intelligence Directorate
      • Director General’s Office / Debt Management Systems Division
      • Business Operations Solutions Division
      • Business Intelligence, Research & Analytics Division
    • Collections Directorate
      • Director General’s Office / Initial Intervention & Resolution Division/Issues Management & Corporation Services Section
      • Resource Allocation & Monitoring Division
      • Transformation & Innovation Division
      • Collections Enforcement Division
  • Domestic Compliance Programs Branch
    • Assistant Commissioner’s Office / Scientific Research & Experimental Development Directorate
    • Small & Medium Enterprises Directorate
      • Director General’s Office / Small Business Audit & Non Resident Division / Micro Entreprises Division
      • Medium Business Audit Division / Business Intelligence Division
    • GST/HST Directorate
      • Director General’s Office / Aggressive GST/HST Planning & Refund Integrity Divisions / Leads and Voluntary Disclosures Division / Computer Audit Specialist Division
      • Large Business Audit & Program Integration Division / Small & Medium Business Audit Division
  • Finance & Administration Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Assitant Commissioner's Administrative Office / Program Advisor / Corporate Management Services Division
    • Regional FAB Operations 
      • Atlantic Region, FAB
      • Ontario Region, FAB
      • Pacific Region, FAB
      • Prairie Region, FAB
      • Quebec Region, FAB
    • Financial Management Advisory Services Directorate
      • Director General's Office / Horizontal Integration and Advisory Services / FMAS Appeals / FMAS PAB / FMAS LPRAB and SIB / FMAS AERB
      • FMAS ABSB / FMAS CPB / FMAS CVB / FMAS ITB / FMAS FAB and HRB / FMAS ILBIB and DCPB
    • Security and Internal Affairs Directorate
      • Director General's Office / Emergency & Incident Management Division / Physical Security and Program Management Division / Personnel Security Screening and Headquarters Security Division
      • Information Security Division / Internal Affairs & Fraud Control Division
    • Financial Administration Directorate
      • Director General's Office / Internal Controls Division / Revenue Accounting, Reporting and Analysis Division
      • Financial Reporting & Accounting Division
      • Financial Policy, Systems & Controls Division
    • Resource Management Directorate
    • Administration Directorate
      • Director Genereal’s Office / Policy & Strategic Management Division/ Agency Logistics and Administrative Services Division
      • Contracting Division
    • Real Property & Service Integration Directorate
  • Human Resources Branch
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Executive Coordinator's Office / Strategic Business Integration Directorate
    • National Operations – HR Programs Directorate/ Executive Programs and Leadership Development Directorate
      • Director General's Office / National HR Programs Division /
      • Compensation Client Service Centre
    • Executive Programs and Leadership Development Directorate
    • Regional HR Operations
      • Pacific Region, HR
      • Prairie Region, HR
      • Atlantic Region, HR
      • Ontario Region, HR
      • Headquarters Region, HR
      • Quebec Region, HR
    • Workplace Relations & Compensation Directorate
    • Employment Programs Directorate
      • Director General’s Office / Staffing and Recruitment Programs Division / Official Languages, Employment Equity and Diversity Division
      • Organizational Design & Classification Division / Competencies, Standardized Assessment, Performance & Recognition
    • Learning and Development Directorate
      • Director General's Office / Technical Learning Division
      • Corporate Learning & External Liaison Division/ Policy, Monitoring and Reporting Division
  • Information Technology Branch
    • Assistant Commissioner & Chief Information Officer / Deputy Assistant Commissioner, Corporate Systems and Support/Branch Business Management Division
    • Systems Integrity Directorate
      • Director General's Office / IT Security & Continuity Division/ External Service Management Division / IT Security Projects Division
      • Production Assurance Division
    • Corporate Enterprise Solutions Directorate
      • Director General's Office / Management Systems Division/
      • Business Technologies & Innovation Division/
      • CAS Application Division
    • Client Computing Services Directorate
      • Director General's Office / Client Computing Technology Management Division
      • National IT Support Division
      • Central Deskside Support Division
      • Western Deskside Support Division
      • Eastern Deskside Support Division
      • National Information Technology Service Desk Division
    • Solutions Architecture and Integration Directorate
      • Director General's Office / Project Management Office / IT Architecture Services Division
      • System Engineering and Developer Support Division
      • Analytics and Case Management Division
    • Data and Business Intelligence Directorate
      • Director General's Office / Data Services and Technology Management Division /
      • Data Delivery Services Division
      • Business Intelligence and Decision Support Division
    • Business and Enterprise Solutions Directorate
      • Director General's Office / Directorate Coordination Office / Business Suite Assessing Systems Division
      • Infodec, Payments and Enterprise Content Management Division
      • Business Accounting, Paydac and NRSD Division
      • Business Registration and Infrastructure Support Division
      • Portals and E-Services Division
      • Enterprise Correspondance Division
    • Individual Returns and Benefits Systems Directorate
      • Director General's Office / Directorate Coordination Office / T1 Systems Redesign Division
      • Credit Determination Division
      • Assessment Processing Division
      • T1 Accounting, Enquiries, Matching and Miscellaneous Systems Division
      • Disbursements, Individual Identification, Selections and Supplementary Assessing Division
    • Compliance and Debt Management Directorate
      • Director General's Office / Directorate Coordination Office / Advanced Analytics Division
      • Debt Management Analytics and Call Centre Solutions Division
      • Debt Management Solutions Division
      • Charities, Registered Plans, and Legislative Policy Division
      • Compliance Portfolio Application Support Division
      • Compliance Technology Support Division
  • International, Large Business and Investigations Branch
    • Assistant Commissioner’s Office / Deputy Assistant Commissioner's Office / Offshore and Aggressive Tax Planning Directorate
    • Criminal Investigations Directorate
    • Compliance Tools and Corporate Reporting Directorate
    • International & Large Business Directorate
      • Director General's Office / Projects, Training & Business Management Division / Abusive Tax Avoidance and Technical Support Division
      • Large Business Audit Division
      • International Tax Division
      • Competent Authority Services Division
  • Legislative Policy & Regulatory Affairs Branch
    • Assistant Commissioner's Office / Assistant Commissioner's Administration Staff / Planning & Management Services Division
    • Income Tax Rulings Directorate
      • Director General's Office / Business & Employment Division / Dedicated Telephone Service, Publication and Operations Division
      • International Division / Financial Industries & Trusts Division / Reorganizations Division
    • Legislative Policy Directorate
      • Director General's Office / Remissions, Delegations & Regulations Section / Legislative Amendments Division / International Relations and Treaties Office
      • CPP/EI Rulings Division
    • Excise & GST/HST Rulings Directorate
      • Director General’s Office / Ministerial Correspondence Unit / Directorate Services Unit/ Business Integration & Program Operations
      • Public Service Bodies & Governments / General Operations & Border Issues / Financial Institutions & Real Properties
      • Excise Duties & Taxes
    • Charities Directorate
      • Director General’s Office / Review & Analysis/Transformation
      • Corporate & Information Programs/ Policy, Planning & Legislation
      • Client Interface & Service
      • Assessment Determinations & Monitor
      • Compliance (Charities)
    • Registered Plans Directorate
      • Director General’s Office / Directorate Services Section / Policy, Actuarial & Communications
      • Audit Division
      • Registrations
  • Public Affairs Branch
    • Assistant Commissioner's Office / Communications Directorate/ Strategy and Services Directorate
    • Ministerial Services and Operations Directorate
    • Access to Information and Privacy Directorate
    • Electronic & Print Media Directorate
• Regions
  • Atlantic Region
    • Assistant Commissioner's Office / Intergovernmental Relations / Service Renewal Division / BIQA / Communications / Programs - Atlantic Region
    • Newfoundland & Labrador NVCC/TSO 
      • Director’s Office / Program Services / Audit /Revenue Collections Division - Newfoundland & Labrador NVCC/TSO
      • Call Centre Division, - Newfoundland & LabradorNVCC/TSO
      • Validation Division – Newfoundland & Labrador NVCC/TSO
      • Verifications & Collections Division – Newfoundland & Labrador NVCC/TSO
    • Nova Scotia TSO 
      • Director’s Office / Program Services / Criminal Investigations / Scientific Research & Experimental Development - Nova Scotia TSO
      • Legislative Policy & Regulatory Affairs Programs - Nova Scotia TSO
      • Regional Chief of Appeals - Nova Scotia TSO
      • Audit - Nova Scotia TSO
      • Revenue Collections & Client Services - Nova Scotia TSO
    • New Brunswick TSO
      • Director’s Office / Program Services / Audit - New Brunswick TSO
      • Revenue Collections & Client Services - New Brunswick TSO
      • Call Centre - New Brunswick TSO
    • Prince Edward Island TC-TSO
      • Collections / Verification & Enforcement
      • Business Returns – Summerside
      • Business & Accounting
      • Domestic Rebates – Summerside
      • Print to Mail / Program Services
  • Ontario Region
    • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Tax Programs / Communications & Ministerial Services / Service Renewal  / Corporate Secretariat / BIQA
      • Assistant Commissioner's Office / Deputy Assistant Commissioner's Office / Tax Programs / Communications & Ministerial Services / Service Renewal / Corporate Secretariat - Ontario Region / BIQA Program Services / BIQA Workload Development Large File Income Tax and GST/HST / BIQA Director’s Office  
      • BIQA- GST/HST 
      • BIQA- Small & Medium Enterprises 
    • International & Ottawa TSO & Ottawa Technology Centre
      • Director’s Office / Program Services / Criminal Investigations /
      • Revenue Collections & Client Services - International & Ottawa TSO
      • Returns Processing Division
      • GST/HST Audit Division - International & Ottawa TSO
      • Data Assessment & Evaluation
      • Revenue, Technology & Operations Division  
      • Call Centre - Ottawa Technology Centre
    • East Centre Ontario Tax TSO
      • Director’s Office / Program Services / Audit - East Central Ontario TSO
      • Revenue Collections - East Central Ontario TSO
    • Toronto Centre TSO 
      • Director’s Office / Program Services / Administration /  Scientific Research & Experimental Development - Toronto Centre TSO
      • Income Tax Audit - Toronto Center TSO
      • Revenue Collections & Client Services - Toronto Center TSO
      • GST/HST Audit Division - Toronto Center TSO
    • Kitchener-Waterloo TSO 
      • Director’s Office / Program Services / Revenue Collections & Client Services - Kitchener-Waterloo TSO
      • Audit Division - Kitchener-Waterloo TSO
    • Hamilton-Niagara TSO
      • Director’s Office / Program Services Division / Legislative Policy & Regulatory Affairs Programs - Hamilton-Niagara TSO
      • GST/HST Audit Division - Hamilton-Niagara TSO
      • Income Tax Audit Division - Hamilton-Niagara TSO
      • Revenue Collections Division - Hamilton-Niagara TSO
      • Call Centre - Hamilton-Niagara TSO
    • London-Windsor TSO 
      • Director’s Office / Program Services / Income Tax Audit Division - London-Windsor TSO
      • Revenue Collection & Client Services - London-Windsor TSO
      • GST/HST Audit Division - London-Windsor TSO
    • Sudbury TC-TSO
      • Director’s Office / Program Services / Appeals - Sudbury TC- TSO
      • Acceptance Testing Division
      • Audit Division – Sudbury TC-TSO
      • Verification & Collections Division - Sudbury TC-TSO
      • Business Returns & Specialty Services Division - Sudbury TC-TSO
      • Individual Returns Division - Sudbury TC-TSO
      • Benefit Programs Division - Sudbury TC-TSO
    • Toronto East TSO
      • Director’s Office / Program Support / Appeals - Toronto East TSO
      • Income Tax Audit Division - Toronto East TSO
      • Revenue Collection - Toronto East TSO
      • Business Enquiries Call Centre - Toronto East TSO
      • GST/HST Audit - Toronto East TSO
    • Toronto West-Thunder Bay TSO
      • Director’s Office / Program Support / Scientific Research & Experimental Development - Toronto West-Thunder Bay TSO
      • Income Tax Audit Division - Toronto West-Thunder Bay TSO
      • Revenue Collection - Toronto West-Thunder Bay TSO
      • GST/HST Audit - Toronto West-Thunder Bay TSO
    • Toronto North-Barrie TSO
      • Director’s Office / Program Support / Criminal Investigations - Toronto North-Barrie TSO
      • Appeals - Toronto North-Barrie TSO
      • Income Tax Audit - Toronto North-Barrie TSO
      • Revenue Collection - Toronto North-Barrie TSO
      • GST/HST Audit - Toronto North-Barrie TSO
  • Pacific Region
    • Assistant Commissioner's Office / Account Executive / Pacific Region Support / Programs / BIQA - Pacific Region / Service Renewal Division / Program Services / Communications
    • Southern Interior TSO 
      • Director’s Office / Corporate Learning Advisor / Corporate Staffing Officer / Audit Division - Southern Interior TSO
      • Revenue Collections Division - Southern Interior TSO
    • Vancouver TSO
      • Director’s Office / Director's Office Administrative Support / Program Services / Legislative Policy & Regulatory Affairs Division - Vancouver TSO
      • Appeals Division - Vancouver TSO
      • Audit Division - Vancouver TSO
      • Revenue Collections Division - Vancouver TSO
      • GST/HST Audit Division - Vancouver TSO
    • Vancouver Island TSO
      • Director’s Office / Corporate Support Manager / Audit Division - Vancouver Island TSO
      • Revenue Collections Division- Vancouver Island TSO
    • Surrey - National Verification Collections Centre (NVCC)
      • Collections Division- Surrey NVCC / Director’s Office / Administrative Staff / Staffing Administration Team / Program Services
      • Validation Division- Surrey NVCC
      • Verification Division- Surrey NVCC
    • Fraser Valley & Northern TSO
      • Director’s Office / Program Services / Director's Support / Criminal Investigations / - Fraser Valley & Northern TSO
      • Call Centre - Fraser Valley & Northern TSO
      • Audit - Fraser Valley & Northern TSO
      • Scientific Research & Experimental Development Division
  • Prairie Region
    • Assistant Commissioner's Office / Assistant Commissioner Administrative Support / Regional Programs / Communications / BIQA – Prairie Region
    • Winnipeg TSO
      • Director’s Office / Program Services / Legislative Policy & Regulatory Affairs Programs - Winnipeg TSO
      • Appeals - Winnipeg TSO
      • Audit - Winnipeg TSO
      • Revenue Collections - Winnipeg TSO
    • Saskatchewan TSO 
      • Director’s office / Program Services / Income Tax Audit - Saskatchewan TSO
      • GST/HST Audit - Saskatchewan TSO
      • Revenue Collections & Client Services - Saskatchewan TSO
    • Southern Alberta TSO 
      • Director’s Office / Program Services / Appeals - Southern Alberta TSO
      • Income Tax Audit - Southern Alberta TSO
      • Revenue Collections - Southern Alberta TSO
      • Call Centre - Southern Alberta TSO
      • Criminal Investigations- Southern Alberta TSO
    • Edmonton TSO
      • Director’s Office /  Program Services / SR&ED - Edmonton TSO
      • Income Tax Audit - Edmonton TSO
      • Revenue Collections - Edmonton TSO
      • Call Centre - Edmonton TSO
      • GST/HST Audit – Edmonton TSO
    • Winnipeg TC 
      • Director’s Office / Program Services / Print to Mail - Winnipeg TC
      • Business Returns & Specialty Services Division - Winnipeg TC
      • Benefit Programs Division - Winnipeg TC
      • Individual Returns - Winnipeg TC
      • Collections Division - Winnipeg TC
      • Verification and Validation Division- Winnipeg TC
  • Quebec Region
    • Assistant Commissioner’s Office / Communications – Quebec / Programs – Quebec / Service Renewal – Quebec / Directors' Office & Program Services / Corporate projects - Quebec Region
    • BIQA – Quebec Region
    • Montréal TSO
      • Appeals - Montréal TSO
      • Audit - Montréal TSO
      • Revenue Collections - Montréal TSO
      • Call center - Montréal TSO
    • Central & Southern Quebec TSO
      • Criminal Investigations - Central & Southern Quebec TSO
      • Audit - Central & Southern Quebec TSO
      • Revenue Collections - Central & Southern Quebec TSO
    • Western Quebec TSO
      • Audit - Western Quebec TSO
      • Revenue Collections - Western Quebec TSO
      • Scientific Research & Experimental Development - TSO (Laval & Montréal sites) - Western Quebec TSO
    • Eastern Quebec TSO
      • Audit - Eastern Quebec TSO
      • Revenue Collections - Eastern Quebec TSO
      • Legislative Policy & Regulatory Affairs Programs - Eastern Quebec TSO
    • Shawinigan TC/NVCC
    • Jonquière TC
      • Business Returns - Jonquière TC
      • Individual & Benefit Services Division - Jonquière TC
      • Individual Returns & Compliance - Jonquière TC
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      Date modified:

      2018-03-29