2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	44	13	7	5	76	11	7849
2017	Non-visible minority	31	46	12	7	4	77	12	21047
2014	Visible minority	31	44	13	6	4	76	11	7851
2014	Non-visible minority	30	47	11	8	4	77	12	23845
2011	Visible minority	30	43	14	7	5	73	12	6621
2011	Non-visible minority	34	44	11	7	4	78	11	24684
2008	Visible minority	31	43	14	7	5	74	12	5220
2008	Non-visible minority	34	44	11	7	4	79	10	23573

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	37	17	10	8	1	0	65	19	7840
2017	Non-visible minority	26	39	15	12	8	0	0	65	20	21020

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	35	10	3	2	86	4	7829
2017	Non-visible minority	51	35	9	3	1	87	5	21002
2014	Visible minority	62	27	8	2	1	89	3	7845
2014	Non-visible minority	60	29	7	2	1	89	3	23835
2011	Visible minority	57	30	9	2	1	87	4	6626
2011	Non-visible minority	59	30	7	2	1	90	3	24733

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	40	12	5	3	79	8	7811
2017	Non-visible minority	39	41	11	6	3	80	9	20958
2014	Visible minority	41	40	12	4	3	82	7	7848
2014	Non-visible minority	41	40	10	5	3	81	8	23831
2011	Visible minority	35	44	12	6	3	79	9	6625
2011	Non-visible minority	40	43	9	5	3	83	8	24728
2008	Visible minority	36	44	11	6	3	80	9	5253
2008	Non-visible minority	40	43	8	5	2	84	8	23683

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	33	16	6	5	1	72	12	7822
2017	Non-visible minority	37	34	15	8	5	1	72	13	21024
2014	Visible minority	38	35	15	7	4	1	74	11	7848
2014	Non-visible minority	33	37	14	9	6	0	70	15	23849
2011	Visible minority	31	36	19	7	6	1	68	13	6609
2011	Non-visible minority	31	38	17	8	5	1	70	13	24690

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	36	16	8	5	0	71	13	7821
2017	Non-visible minority	35	37	14	9	5	0	73	14	21030
2014	Visible minority	36	37	14	8	4	0	74	12	7850
2014	Non-visible minority	33	39	13	10	5	0	72	15	23841
2011	Visible minority	29	39	17	9	5	1	68	14	6601
2011	Non-visible minority	30	41	15	8	5	0	72	13	24685
2008	Visible minority	30	41	15	8	6	1	71	14	5244
2008	Non-visible minority	32	43	12	9	4	0	75	13	23653

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	27	19	10	8	4	60	20	7825
2017	Non-visible minority	32	27	18	11	7	5	62	19	21024
2014	Visible minority	32	28	18	10	8	4	63	18	7849
2014	Non-visible minority	32	27	18	11	7	4	62	19	23844
2011	Visible minority	27	28	18	12	10	5	58	22	6603
2011	Non-visible minority	31	28	18	11	8	5	62	20	24687
2008	Visible minority	24	29	19	12	11	5	56	24	5243
2008	Non-visible minority	30	30	16	11	7	5	64	19	23664

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	31	11	5	4	2	1	80	9	7847
2017	Non-visible minority	48	31	10	5	3	2	1	81	8	21056
2014	Visible minority	46	31	11	5	4	2	1	80	9	7847
2014	Non-visible minority	48	31	10	5	3	2	1	81	9	23849
2011	Visible minority	40	34	12	6	5	3	1	77	11	6619
2011	Non-visible minority	45	32	11	6	3	2	1	80	9	24708
2008	Visible minority	40	33	11	6	6	3	1	76	12	5246
2008	Non-visible minority	45	31	11	6	4	3	0	79	10	23680

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	33	9	6	4	1	82	9	7836
2017	Non-visible minority	46	34	9	7	3	1	81	10	21051
2014	Visible minority	48	34	9	5	3	1	82	8	7845
2014	Non-visible minority	46	34	8	7	4	1	81	11	23844
2011	Visible minority	41	36	10	7	4	1	79	11	6618
2011	Non-visible minority	43	36	9	8	4	1	79	11	24681
2008	Visible minority	41	36	10	6	5	1	78	12	5248
2008	Non-visible minority	42	36	9	8	4	1	79	12	23671

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	27	10	5	4	1	81	9	7835
2017	Non-visible minority	56	26	9	5	4	0	82	9	21016
2014	Visible minority	53	29	9	4	4	0	83	8	7846
2014	Non-visible minority	54	29	8	5	3	0	83	9	23839

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	30	17	7	7	9	0	66	16	7850
2017	Non-visible minority	32	32	14	8	6	7	0	69	15	21056
2014	Visible minority	30	31	16	7	6	9	1	68	14	7843
2014	Non-visible minority	31	33	15	8	6	7	0	69	15	23839
2011	Visible minority	22	30	20	9	9	9	1	58	20	6610
2011	Non-visible minority	25	33	18	10	7	7	0	62	18	24713

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	30	18	11	9	4	0	60	21	7846
2017	Non-visible minority	27	33	17	12	8	3	0	62	21	21059
2014	Visible minority	28	31	19	10	8	4	0	61	19	7839
2014	Non-visible minority	26	34	17	13	8	2	0	61	21	23843
2011	Visible minority	20	32	21	11	12	4	0	55	24	6609
2011	Non-visible minority	22	34	19	13	10	2	0	57	23	24679
2008	Visible minority	22	32	20	10	10	5	1	58	21	5239
2008	Non-visible minority	24	36	17	11	9	2	0	62	21	23656

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	28	20	13	11	8	0	52	26	7838
2017	Non-visible minority	19	31	19	16	10	6	0	53	27	21044
2014	Visible minority	20	30	21	13	9	7	0	54	23	7838
2014	Non-visible minority	17	31	20	16	10	6	0	51	28	23831
2011	Visible minority	14	31	22	14	11	8	0	49	28	6610
2011	Non-visible minority	12	34	20	18	9	7	0	50	29	24723
2008	Visible minority	13	32	19	15	10	10	1	50	28	5240
2008	Non-visible minority	12	35	19	18	10	7	0	50	29	23661

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	27	18	12	12	8	55	26	7848
2017	Non-visible minority	23	29	17	13	12	6	56	26	21049
2014	Visible minority	23	28	18	11	11	8	56	24	7840
2014	Non-visible minority	23	30	18	13	11	5	56	25	23837
2011	Visible minority	18	30	19	12	12	9	52	27	6617
2011	Non-visible minority	19	34	18	13	10	6	56	25	24726
2008	Visible minority	17	30	17	12	11	12	54	26	5241
2008	Non-visible minority	19	35	17	12	9	7	58	24	23664

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	32	17	12	11	4	58	24	7841
2017	Non-visible minority	20	35	16	16	10	4	56	27	21024
2014	Visible minority	23	35	17	12	8	4	61	22	7837
2014	Non-visible minority	19	35	17	16	11	3	55	28	23823
2011	Visible minority	17	35	18	15	10	4	55	26	6607
2011	Non-visible minority	15	37	17	18	10	3	54	28	24698
2008	Visible minority	20	39	16	14	7	4	62	22	5240
2008	Non-visible minority	18	42	15	16	7	3	61	24	23657

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	36	19	12	10	1	59	22	7839
2017	Non-visible minority	24	38	17	13	8	0	62	22	21041
2014	Visible minority	21	35	20	13	10	1	56	24	7844
2014	Non-visible minority	21	37	17	15	10	0	59	24	23844
2011	Visible minority	17	38	18	15	11	1	56	26	6618
2011	Non-visible minority	19	40	17	15	9	0	59	24	24737

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	44	10	7	3	0	0	80	10	7842
2017	Non-visible minority	32	45	11	9	3	0	0	77	12	21028

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	14	23	20	12	10	19	2	47	28	7835
2017	Non-visible minority	12	23	19	16	11	17	2	44	33	21032
2014	Visible minority	14	23	20	13	10	18	2	46	28	7848
2014	Non-visible minority	12	23	19	18	12	14	2	42	36	23842

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	36	10	6	4	1	0	80	10	7846
2017	Non-visible minority	39	37	11	8	4	1	0	77	12	21062
2014	Visible minority	43	36	10	6	4	1	1	80	10	7852
2014	Non-visible minority	39	37	11	8	5	1	0	76	13	23848
2011	Visible minority	37	39	12	7	5	1	0	77	12	6616
2011	Non-visible minority	35	39	12	9	5	1	0	74	14	24725
2008	Visible minority	37	38	10	7	6	1	1	77	13	5246
2008	Non-visible minority	37	37	11	9	5	1	0	75	15	23677

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	34	35	12	9	6	1	3	72	16	700
2017	Non-visible minority	35	39	10	9	4	1	2	77	14	3283
2014	Visible minority	34	36	11	10	4	2	3	74	15	729
2014	Non-visible minority	36	35	10	9	5	2	3	75	14	3716

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	33	14	13	8	2	0	63	22	7833
2017	Non-visible minority	26	37	14	14	7	2	1	64	22	21032
2014	Visible minority	27	37	13	14	7	3	1	66	21	7849
2014	Non-visible minority	23	41	13	15	6	1	0	66	21	23850
2011	Visible minority	21	36	16	14	9	3	1	60	24	6620
2011	Non-visible minority	22	40	13	16	7	2	0	63	23	24728
2008	Visible minority	23	36	15	14	8	4	1	61	23	5245
2008	Non-visible minority	23	40	13	14	7	2	1	65	22	23671

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	26	17	14	13	8	1	52	30	7840
2017	Non-visible minority	21	30	15	15	10	8	1	56	27	21042
2014	Visible minority	22	28	17	14	11	7	1	54	27	7847
2014	Non-visible minority	23	31	16	14	10	6	1	57	26	23845
2011	Visible minority	18	27	18	15	15	7	1	48	32	6616
2011	Non-visible minority	22	29	16	15	12	5	1	55	28	24707
2008	Visible minority	19	27	17	13	13	9	2	51	29	5245
2008	Non-visible minority	23	30	15	14	10	7	1	57	26	23669

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	43	11	14	7	0	69	20	7850
2017	Non-visible minority	24	44	11	15	7	0	68	21	21053
2014	Visible minority	27	43	11	12	6	0	71	18	7847
2014	Non-visible minority	25	44	10	14	6	0	69	21	23835
2011	Visible minority	25	45	12	12	6	0	71	17	6618
2011	Non-visible minority	27	44	11	12	5	1	72	17	24707
2008	Visible minority	25	45	12	12	6	1	71	18	5245
2008	Non-visible minority	25	46	11	12	5	0	72	17	23672

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	40	13	7	4	76	11	7840
2017	Non-visible minority	38	40	12	7	4	77	10	21045
2014	Visible minority	36	41	13	6	4	77	10	7853
2014	Non-visible minority	37	40	12	7	4	77	10	23844
2011	Visible minority	35	38	14	7	5	73	12	6621
2011	Non-visible minority	39	38	12	6	4	78	10	24707
2008	Visible minority	30	45	13	7	5	74	13	5248
2008	Non-visible minority	34	43	12	7	4	77	11	23677

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	40	10	6	4	80	10	7834
2017	Non-visible minority	44	39	8	6	3	83	8	21024
2014	Visible minority	40	40	10	6	4	80	10	7851
2014	Non-visible minority	43	40	9	6	3	83	9	23824
2011	Visible minority	36	42	10	7	5	78	12	6620
2011	Non-visible minority	41	42	8	5	3	83	8	24714
2008	Visible minority	34	45	9	6	5	80	11	5250
2008	Non-visible minority	39	45	8	5	3	85	7	23677

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	32	17	13	11	2	57	25	7818
2017	Non-visible minority	25	35	16	13	8	2	62	22	21036
2014	Visible minority	26	33	17	12	10	2	60	22	7847
2014	Non-visible minority	25	36	15	13	8	2	63	22	23842
2011	Visible minority	22	35	17	13	11	1	58	24	6617
2011	Non-visible minority	25	38	16	12	8	1	64	20	24720
2008	Visible minority	23	38	15	11	10	1	62	22	5245
2008	Non-visible minority	23	40	16	12	7	1	64	20	23671

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	29	16	14	16	3	1	52	31	7824
2017	Non-visible minority	24	30	13	16	14	2	2	56	30	21043
2014	Visible minority	23	30	15	14	15	3	1	55	30	7849
2014	Non-visible minority	23	30	13	16	15	1	1	55	32	23840
2011	Visible minority	17	29	16	16	19	2	1	48	36	6622
2011	Non-visible minority	19	31	14	17	16	1	2	52	34	24702
2008	Visible minority	19	37	14	13	14	2	1	58	28	5247
2008	Non-visible minority	19	37	13	15	14	1	1	57	30	23671

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	25	38	16	12	9	0	0	63	21	7815
2017	Non-visible minority	26	40	14	13	7	0	0	66	20	20990
2014	Visible minority	21	39	16	13	10	1	0	61	23	7852
2014	Non-visible minority	21	41	13	15	10	0	0	62	25	23848
2011	Visible minority	24	38	17	10	9	1	1	63	20	6613
2011	Non-visible minority	29	41	12	11	6	0	0	70	17	24708

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	34	19	11	8	1	62	19	7819
2017	Non-visible minority	30	35	16	12	7	0	65	18	20991
2014	Visible minority	25	35	19	12	9	1	60	21	7849
2014	Non-visible minority	26	36	16	13	8	0	63	21	23845

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	31	39	15	9	5	0	71	15	7824
2017	Non-visible minority	32	41	13	10	5	0	73	14	20983
2014	Visible minority	30	39	16	9	5	0	70	14	7850
2014	Non-visible minority	30	41	14	9	5	0	71	15	23843
2011	Visible minority	34	41	13	7	3	1	77	10	6607
2011	Non-visible minority	38	42	10	6	3	0	81	9	24702

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	18	30	25	10	8	8	1	53	20	7838
2017	Non-visible minority	21	35	20	12	7	5	0	59	19	21038

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	36	11	7	4	0	1	78	11	7831
2017	Non-visible minority	45	34	9	7	4	0	0	80	11	21039
2014	Visible minority	39	36	12	6	4	1	0	76	11	7847
2014	Non-visible minority	43	35	10	7	4	0	1	78	11	23840
2011	Visible minority	36	40	12	6	4	1	1	77	11	6625
2011	Non-visible minority	43	38	10	6	3	0	1	81	9	24707

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	20	14	8	10	4	16	61	22	7831
2017	Non-visible minority	33	21	13	8	9	3	14	64	21	21025
2014	Visible minority	29	22	15	8	9	4	14	61	21	7850
2014	Non-visible minority	32	22	12	9	10	2	13	63	23	23840
2011	Visible minority	27	23	14	8	11	4	14	60	23	6616
2011	Non-visible minority	33	22	11	9	10	2	13	64	23	24720
2008	Visible minority	28	22	13	8	10	4	15	61	22	5248
2008	Non-visible minority	34	23	10	9	10	2	11	66	22	23661

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	35	11	3	2	2	84	5	7854
2017	Non-visible minority	44	33	13	5	2	2	79	7	21053
2014	Visible minority	43	36	14	4	2	1	80	6	7851
2014	Non-visible minority	42	32	16	5	3	1	76	8	23849
2011	Visible minority	39	36	16	5	2	1	77	7	6628
2011	Non-visible minority	41	33	16	6	3	1	75	8	24727
2008	Visible minority	32	38	19	5	3	1	72	9	5251
2008	Non-visible minority	34	36	19	7	3	1	70	11	23679

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	23	5	3	3	1	3	88	6	7831
2017	Non-visible minority	64	21	4	3	3	1	3	89	6	21024
2014	Visible minority	61	24	5	3	2	1	4	89	6	7850
2014	Non-visible minority	65	21	4	3	3	1	3	90	6	23846
2011	Visible minority	55	28	6	4	4	1	2	85	9	6627
2011	Non-visible minority	63	24	4	3	3	1	2	89	7	24726

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Visible minority	22	39	39	7845
2017	Non-visible minority	22	47	31	21049
2014	Visible minority	22	40	38	7851
2014	Non-visible minority	22	47	31	23846
2011	Visible minority	23	40	37	6626
2011	Non-visible minority	22	48	29	24747

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Visible minority	11	46	20	7	9	6	1718
2017	Non-visible minority	29	38	15	5	7	6	4636
2014	Visible minority	13	51	21	7	9999	8	1704
2014	Non-visible minority	29	44	12	8	9999	6	5184
2011	Visible minority	12	49	24	8	9999	8	1532
2011	Non-visible minority	28	43	16	7	9999	6	5512

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	47	38	8	4	3	1	85	6	7830
2017	Non-visible minority	42	41	9	5	2	0	83	7	21026
2014	Visible minority	46	38	10	4	2	1	85	6	7846
2014	Non-visible minority	40	42	10	5	2	0	82	7	23837
2011	Visible minority	42	43	9	4	2	1	85	6	6627
2011	Non-visible minority	38	44	10	5	2	1	83	7	24724
2008	Visible minority	46	39	8	3	3	1	86	6	5251
2008	Non-visible minority	44	41	8	4	2	1	85	6	23668

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	39	15	8	5	1	72	13	7835
2017	Non-visible minority	29	42	15	8	4	1	72	12	21027
2014	Visible minority	36	40	15	5	3	2	77	8	7851
2014	Non-visible minority	32	42	15	7	3	1	75	10	23850
2011	Visible minority	30	42	16	7	4	2	73	11	6606
2011	Non-visible minority	28	43	16	8	3	1	73	11	24700

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	21	34	17	9	2	6	28	35	7785
2017	Non-visible minority	10	24	36	17	10	1	3	28	35	20996
2014	Visible minority	11	24	35	16	7	1	4	25	37	7820
2014	Non-visible minority	10	27	37	16	8	1	2	25	38	23815
2011	Visible minority	10	24	35	17	7	1	5	25	37	6581
2011	Non-visible minority	10	25	37	17	8	1	2	26	36	24663
2008	Visible minority	10	22	38	18	7	2	4	26	34	5228
2008	Non-visible minority	9	26	37	18	7	1	2	26	36	23641

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	17	27	19	14	4	7	36	34	7746
2017	Non-visible minority	9	18	30	22	16	2	3	40	29	20942
2014	Visible minority	12	19	29	19	12	3	6	34	35	7805
2014	Non-visible minority	10	19	30	22	14	2	2	38	31	23795
2011	Visible minority	12	18	28	21	12	3	6	36	33	6584
2011	Non-visible minority	8	17	30	25	15	2	3	41	27	24655
2008	Visible minority	9	16	28	25	13	4	5	41	27	5213
2008	Non-visible minority	7	17	30	26	15	2	2	43	26	23610

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	19	30	18	10	3	7	32	35	7763
2017	Non-visible minority	12	20	31	19	12	2	4	34	34	20969
2014	Visible minority	14	21	29	18	10	3	6	31	38	7812
2014	Non-visible minority	13	21	31	20	11	2	3	32	35	23797
2011	Visible minority	12	19	32	19	9	3	7	31	34	6584
2011	Non-visible minority	11	20	31	21	11	2	4	34	33	24642
2008	Visible minority	12	18	32	21	8	3	6	32	33	5214
2008	Non-visible minority	9	19	32	23	11	2	3	37	29	23624

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	9	11	28	26	16	2	8	46	22	7719
2017	Non-visible minority	7	13	30	27	17	1	4	47	21	20889
2014	Visible minority	8	13	30	26	15	2	7	44	23	7792
2014	Non-visible minority	7	14	32	28	15	1	3	44	22	23748
2011	Visible minority	7	12	30	28	14	2	7	46	21	6566
2011	Non-visible minority	6	14	32	27	15	1	4	45	22	24622
2008	Visible minority	7	12	31	28	14	2	6	46	20	5212
2008	Non-visible minority	6	14	33	29	14	1	3	45	21	23615

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	11	17	28	21	14	2	7	38	31	7753
2017	Non-visible minority	13	19	28	20	15	2	4	37	34	20954
2014	Visible minority	12	18	30	19	13	2	6	35	32	7808
2014	Non-visible minority	14	21	29	19	13	1	3	33	37	23787
2011	Visible minority	13	20	29	20	11	2	5	33	35	6583
2011	Non-visible minority	13	22	30	18	12	1	4	32	37	24669
2008	Visible minority	11	18	30	21	12	2	5	36	31	5216
2008	Non-visible minority	12	21	29	20	13	1	3	35	35	23606

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	10	14	24	22	14	7	9	43	29	7754
2017	Non-visible minority	9	17	26	23	17	3	5	43	28	20967
2014	Visible minority	10	14	26	23	14	6	8	42	28	7800
2014	Non-visible minority	8	17	27	25	16	2	5	45	27	23783
2011	Visible minority	10	16	27	22	12	6	8	40	30	6569
2011	Non-visible minority	8	16	27	25	16	2	5	44	27	24616
2008	Visible minority	10	16	26	22	11	6	8	39	31	5222
2008	Non-visible minority	10	19	27	22	14	3	4	39	32	23633

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	18	32	17	11	4	6	31	34	7768
2017	Non-visible minority	12	22	34	16	11	2	3	28	36	20966
2014	Visible minority	13	19	31	17	10	4	7	30	35	7814
2014	Non-visible minority	13	22	33	17	10	2	3	28	37	23798

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	31	9	7	6	1	78	13	7843
2017	Non-visible minority	47	31	8	8	5	1	79	13	21053
2014	Visible minority	51	27	9	7	5	1	79	12	7850
2014	Non-visible minority	49	29	8	8	5	1	79	13	23836

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	44	39	9	5	3	83	8	7830
2017	Non-visible minority	44	40	7	6	3	84	9	21013
2014	Visible minority	46	38	8	5	2	84	7	7849
2014	Non-visible minority	44	41	7	6	2	85	8	23831

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	36	13	4	4	3	0	79	8	7829
2017	Non-visible minority	45	35	12	3	2	3	1	83	5	21012
2014	Visible minority	49	33	10	4	3	2	0	84	6	7842
2014	Non-visible minority	51	32	10	3	2	3	0	85	4	23840

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	37	11	4	3	2	81	8	7839
2017	Non-visible minority	43	39	10	4	2	2	83	7	21039
2014	Visible minority	47	34	10	4	3	2	83	7	7849
2014	Non-visible minority	47	36	10	4	2	2	84	7	23845
2011	Visible minority	33	39	14	6	5	2	73	12	6605
2011	Non-visible minority	36	40	13	6	3	2	77	9	24703

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	46	36	10	4	4	0	82	8	7835
2017	Non-visible minority	46	37	8	5	3	0	83	9	21047
2014	Visible minority	50	34	9	4	3	0	85	6	7847
2014	Non-visible minority	49	35	8	5	3	0	84	8	23837
2011	Visible minority	37	40	12	5	5	1	78	10	6591
2011	Non-visible minority	40	39	10	6	4	0	80	10	24648
2008	Visible minority	34	42	12	6	5	1	77	11	5242
2008	Non-visible minority	37	42	10	6	4	0	80	10	23660

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	30	33	16	7	6	5	4	69	14	7845
2017	Non-visible minority	29	33	15	8	6	5	3	68	15	21044
2014	Visible minority	37	32	13	6	4	4	3	74	11	7850
2014	Non-visible minority	33	33	14	8	5	4	2	71	14	23846

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	40	39	12	3	2	3	0	82	6	7827
2017	Non-visible minority	38	42	11	4	2	2	1	82	6	21009
2014	Visible minority	42	39	10	3	1	4	1	85	5	7848
2014	Non-visible minority	41	41	9	4	1	3	1	85	5	23838
2011	Visible minority	34	41	14	4	2	4	1	78	7	6612
2011	Non-visible minority	35	42	13	5	2	3	1	80	6	24682

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	38	36	12	6	4	3	1	78	10	7830
2017	Non-visible minority	40	37	11	6	3	2	1	79	10	20999
2014	Visible minority	43	36	10	4	3	2	1	82	7	7848
2014	Non-visible minority	45	37	8	5	2	2	1	84	8	23842
2011	Visible minority	34	38	12	6	4	4	1	76	11	6606
2011	Non-visible minority	39	38	11	6	3	3	1	79	10	24674
2008	Visible minority	28	38	14	7	5	5	2	72	13	5242
2008	Non-visible minority	33	38	12	8	4	4	1	75	13	23656

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	35	19	8	4	4	1	67	13	7837
2017	Non-visible minority	27	35	19	9	4	4	1	66	14	21022
2014	Visible minority	33	37	16	5	3	4	1	74	9	7845
2014	Non-visible minority	33	35	17	7	3	4	1	71	11	23844
2011	Visible minority	25	39	18	8	5	5	1	68	13	6611
2011	Non-visible minority	25	38	19	9	5	4	1	66	14	24707

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	21	26	18	12	11	9	2	53	27	7824
2017	Non-visible minority	21	27	16	14	11	8	2	53	28	21006
2014	Visible minority	21	26	18	13	12	8	2	52	27	7845
2014	Non-visible minority	20	27	17	15	12	7	1	51	30	23837
2011	Visible minority	15	25	20	14	15	10	2	45	33	6621
2011	Non-visible minority	17	26	18	16	13	9	2	48	32	24727

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	36	46	5	9	3	82	13	7858
2017	Non-visible minority	33	48	4	11	4	81	15	21064
2014	Visible minority	39	46	4	8	2	85	10	7852
2014	Non-visible minority	37	47	4	9	3	84	12	23845
2011	Visible minority	38	47	4	8	2	85	10	6619
2011	Non-visible minority	40	47	3	7	2	87	10	24736
2008	Visible minority	37	49	4	7	3	86	10	5249
2008	Non-visible minority	39	49	3	7	2	87	9	23674

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	36	8	9	5	78	14	7838
2017	Non-visible minority	41	36	6	11	6	77	17	21047
2014	Visible minority	46	35	7	8	4	81	12	7848
2014	Non-visible minority	44	35	6	9	5	79	15	23839
2011	Visible minority	39	40	9	8	4	79	12	6594
2011	Non-visible minority	43	38	6	8	4	82	12	24671

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	41	8	6	2	83	9	7822
2017	Non-visible minority	49	37	7	5	2	86	7	21003
2014	Visible minority	43	41	9	6	2	84	8	7839
2014	Non-visible minority	49	37	7	5	2	85	8	23832

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	74	20	3	1	1	0	1	95	2	7831
2017	Non-visible minority	73	19	3	2	1	1	1	94	3	21022
2014	Visible minority	76	19	2	1	1	0	1	96	2	7853
2014	Non-visible minority	75	18	3	2	1	1	1	94	3	23848
2011	Visible minority	75	19	2	2	1	0	1	95	2	6627
2011	Non-visible minority	76	17	3	2	1	1	1	94	3	24733
2008	Visible minority	75	20	2	1	1	0	1	95	2	5242
2008	Non-visible minority	75	18	3	2	1	1	1	94	3	23658

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	75	16	3	2	1	2	93	3	7849
2017	Non-visible minority	70	17	4	5	2	2	88	7	21050
2014	Visible minority	77	16	3	2	1	2	94	3	7848
2014	Non-visible minority	70	16	5	5	3	2	88	8	23843
2011	Visible minority	75	16	3	3	2	2	93	4	6616
2011	Non-visible minority	71	16	4	5	3	2	88	8	24719
2008	Visible minority	76	16	3	2	2	1	93	4	5244
2008	Non-visible minority	71	16	4	5	3	1	88	8	23671

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	75	13	4	2	2	1	4	92	4	7849
2017	Non-visible minority	71	12	6	3	2	0	4	88	6	21052
2014	Visible minority	77	12	3	1	2	0	4	94	3	7851
2014	Non-visible minority	74	12	4	3	3	0	4	89	6	23847
2011	Visible minority	74	14	4	2	2	1	4	92	4	6610
2011	Non-visible minority	72	12	5	4	3	0	4	88	7	24711
2008	Visible minority	69	13	5	2	3	1	7	89	5	5249
2008	Non-visible minority	69	10	5	3	4	1	7	87	8	23663

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	77	13	3	1	2	0	4	94	3	7831
2017	Non-visible minority	79	10	3	2	2	0	4	93	3	21026
2014	Visible minority	78	13	3	1	1	0	4	95	2	7851
2014	Non-visible minority	79	10	3	1	2	0	4	93	4	23836
2011	Visible minority	76	14	3	1	1	0	4	94	3	6609
2011	Non-visible minority	78	10	3	2	2	0	4	92	4	24699
2008	Visible minority	77	9	3	1	2	1	7	93	4	5235
2008	Non-visible minority	78	7	3	2	3	0	7	92	5	23658

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	65	19	6	2	2	2	5	90	4	7841
2017	Non-visible minority	63	17	7	3	2	2	5	86	6	21049
2014	Visible minority	67	18	6	2	1	2	5	91	3	7850
2014	Non-visible minority	64	16	7	3	2	1	6	87	6	23847

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	70	18	5	1	1	2	3	92	3	7832
2017	Non-visible minority	68	17	5	2	2	2	3	90	4	21033
2014	Visible minority	72	16	5	1	1	2	3	93	3	7848
2014	Non-visible minority	68	17	5	3	2	2	4	90	5	23844
2011	Visible minority	71	18	4	1	1	2	2	92	3	6620
2011	Non-visible minority	70	16	5	2	2	2	3	90	4	24704
2008	Visible minority	72	17	4	2	2	2	2	92	3	5249
2008	Non-visible minority	70	16	5	3	2	2	2	90	4	23675

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	14	86	7834
2017	Non-visible minority	15	85	21016
2014	Visible minority	15	85	7836
2014	Non-visible minority	15	85	23829

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	47	1054
2017	Non-visible minority	49	3057
2014	Visible minority	50	1146
2014	Non-visible minority	51	3590

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	66	1054
2017	Non-visible minority	63	3057
2014	Visible minority	65	1146
2014	Non-visible minority	59	3590

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	1054
2017	Non-visible minority	5	3057
2014	Visible minority	5	1146
2014	Non-visible minority	5	3590

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Non-visible minority	0	3590

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	1054
2017	Non-visible minority	4	3057
2014	Visible minority	5	1146
2014	Non-visible minority	3	3590

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	1054
2017	Non-visible minority	10	3057
2014	Visible minority	12	1146
2014	Non-visible minority	10	3590

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	1054
2017	Non-visible minority	2	3057
2014	Visible minority	4	1146
2014	Non-visible minority	3	3590

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	38	1057
2017	Non-visible minority	36	3061
2014	Visible minority	37	1149
2014	Non-visible minority	36	3595

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Visible minority	37	1057
2017	Non-visible minority	39	3061
2014	Visible minority	39	1149
2014	Non-visible minority	37	3595

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	1057
2017	Non-visible minority	39	3061
2014	Visible minority	36	1149
2014	Non-visible minority	36	3595

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	41	1057
2017	Non-visible minority	40	3061
2014	Visible minority	38	1149
2014	Non-visible minority	41	3595

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Visible minority	22	1057
2017	Non-visible minority	25	3061
2014	Visible minority	24	1149
2014	Non-visible minority	24	3595

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Visible minority	55	1057
2017	Non-visible minority	56	3061
2014	Visible minority	57	1149
2014	Non-visible minority	56	3595

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Visible minority	30	1057
2017	Non-visible minority	35	3061
2014	Visible minority	31	1149
2014	Non-visible minority	35	3595

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Visible minority	1	1057
2017	Non-visible minority	1	3061
2014	Visible minority	1	1149
2014	Non-visible minority	1	3595

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	1057
2017	Non-visible minority	9	3061
2014	Visible minority	7	1149
2014	Non-visible minority	8	3595

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	1057
2017	Non-visible minority	9	3061
2014	Visible minority	10	1149
2014	Non-visible minority	10	3595

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Visible minority	55	1057
2017	Non-visible minority	47	3061
2014	Visible minority	52	1149
2014	Non-visible minority	43	3595

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Visible minority	27	1057
2017	Non-visible minority	22	3061
2014	Visible minority	25	1149
2014	Non-visible minority	24	3595

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	1057
2017	Non-visible minority	13	3061
2014	Visible minority	13	1149
2014	Non-visible minority	13	3595

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	42	1058
2017	Non-visible minority	48	3059
2014	Visible minority	44	1147
2014	Non-visible minority	50	3594

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	24	1058
2017	Non-visible minority	28	3059
2014	Visible minority	27	1147
2014	Non-visible minority	29	3594

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	1058
2017	Non-visible minority	5	3059
2014	Visible minority	3	1147
2014	Non-visible minority	6	3594

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	22	1058
2017	Non-visible minority	26	3059
2014	Visible minority	22	1147
2014	Non-visible minority	24	3594

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	1058
2017	Non-visible minority	10	3059
2014	Visible minority	10	1147
2014	Non-visible minority	11	3594

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	1058
2017	Non-visible minority	7	3059
2014	Visible minority	5	1147
2014	Non-visible minority	6	3594

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	1058
2017	Non-visible minority	12	3059
2014	Visible minority	17	1147
2014	Non-visible minority	14	3594

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	1058
2017	Non-visible minority	10	3059
2014	Visible minority	9	1147
2014	Non-visible minority	9	3594

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	32	1058
2017	Non-visible minority	27	3059
2014	Visible minority	31	1147
2014	Non-visible minority	26	3594

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	989
2017	Non-visible minority	13	2836
2014	Visible minority	14	1086
2014	Non-visible minority	14	3365

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	19	989
2017	Non-visible minority	16	2836
2014	Visible minority	18	1086
2014	Non-visible minority	17	3365

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	989
2017	Non-visible minority	11	2836
2014	Visible minority	11	1086
2014	Non-visible minority	11	3365

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	989
2017	Non-visible minority	8	2836
2014	Visible minority	8	1086
2014	Non-visible minority	8	3365

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	989
2017	Non-visible minority	9	2836
2014	Visible minority	11	1086
2014	Non-visible minority	10	3365

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	10	989
2017	Non-visible minority	11	2836
2014	Visible minority	9	1086
2014	Non-visible minority	12	3365

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	989
2017	Non-visible minority	14	2836
2014	Visible minority	13	1086
2014	Non-visible minority	12	3365

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	989
2017	Non-visible minority	8	2836
2014	Visible minority	10	1086
2014	Non-visible minority	7	3365

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	989
2017	Non-visible minority	12	2836
2014	Visible minority	13	1086
2014	Non-visible minority	11	3365

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	22	989
2017	Non-visible minority	21	2836
2014	Visible minority	23	1086
2014	Non-visible minority	19	3365

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	989
2017	Non-visible minority	7	2836
2014	Visible minority	8	1086
2014	Non-visible minority	7	3365

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	45	989
2017	Non-visible minority	44	2836
2014	Visible minority	43	1086
2014	Non-visible minority	42	3365

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	1	989
2017	Non-visible minority	1	2836
2014	Visible minority	1	1086
2014	Non-visible minority	1	3365

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	49	989
2017	Non-visible minority	51	2836
2014	Visible minority	51	1086
2014	Non-visible minority	50	3365

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	1	989
2017	Non-visible minority	1	2836

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	989
2017	Non-visible minority	13	2836
2014	Visible minority	12	1086
2014	Non-visible minority	12	3365

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	92	8	1059
2017	Non-visible minority	93	7	3062

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	20	18	4	5	22	9	60	14	7848
2017	Non-visible minority	20	20	19	6	6	24	6	57	16	21049
2014	Visible minority	23	20	18	5	5	22	7	61	13	7847
2014	Non-visible minority	22	21	19	6	5	22	5	59	16	23847

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	31	15	4	4	9	2	74	9	7842
2017	Non-visible minority	35	33	15	5	4	7	1	74	10	21025
2014	Visible minority	37	31	15	4	3	9	1	76	8	7842
2014	Non-visible minority	36	33	15	5	4	6	1	75	10	23828
2011	Visible minority	38	39	12	5	3	4	0	79	8	6617
2011	Non-visible minority	42	38	10	5	3	2	0	82	8	24685

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	10	90	7834
2017	Non-visible minority	7	93	21003
2014	Visible minority	10	90	7839
2014	Non-visible minority	6	94	23811

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Visible minority	35	774
2017	Non-visible minority	27	1370
2014	Visible minority	35	776
2014	Non-visible minority	28	1481

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	78	774
2017	Non-visible minority	81	1370
2014	Visible minority	77	776
2014	Non-visible minority	80	1481

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	774
2017	Non-visible minority	2	1370
2014	Visible minority	3	776
2014	Non-visible minority	2	1481

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	1	774
2014	Visible minority	0	776

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	774
2017	Non-visible minority	4	1370
2014	Visible minority	7	776
2014	Non-visible minority	4	1481

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	16	774
2017	Non-visible minority	6	1370
2014	Visible minority	12	776
2014	Non-visible minority	6	1481

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	774
2017	Non-visible minority	9	1370
2014	Visible minority	10	776
2014	Non-visible minority	11	1481

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Visible minority	55	772
2017	Non-visible minority	15	1364
2014	Visible minority	47	775
2014	Non-visible minority	14	1480

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Visible minority	39	772
2017	Non-visible minority	10	1364
2014	Visible minority	35	775
2014	Non-visible minority	12	1480

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Visible minority	34	772
2017	Non-visible minority	10	1364
2014	Visible minority	29	775
2014	Non-visible minority	8	1480

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	772
2017	Non-visible minority	3	1364
2014	Visible minority	12	775
2014	Non-visible minority	3	1480

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Visible minority	21	772
2017	Non-visible minority	27	1364
2014	Visible minority	21	775
2014	Non-visible minority	25	1480

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Visible minority	20	772
2017	Non-visible minority	31	1364
2014	Visible minority	16	775
2014	Non-visible minority	27	1480

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	772
2017	Non-visible minority	5	1364
2014	Visible minority	2	775
2014	Non-visible minority	2	1480

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Visible minority	1	772
2017	Non-visible minority	1	1364

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	772
2017	Non-visible minority	7	1364
2014	Visible minority	7	775
2014	Non-visible minority	7	1480

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	772
2017	Non-visible minority	14	1364
2014	Visible minority	11	775
2014	Non-visible minority	14	1480

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-visible minority	1	1364

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	772
2017	Non-visible minority	23	1364
2014	Visible minority	8	775
2014	Non-visible minority	21	1480

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Visible minority	0	772
2017	Non-visible minority	0	1364
2014	Non-visible minority	1	1480

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	15	772
2017	Non-visible minority	19	1364
2014	Visible minority	28	775
2014	Non-visible minority	27	1480

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	23	775
2017	Non-visible minority	30	1367
2014	Visible minority	24	778
2014	Non-visible minority	30	1481

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	775
2017	Non-visible minority	16	1367
2014	Visible minority	13	778
2014	Non-visible minority	15	1481

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	775
2017	Non-visible minority	4	1367
2014	Visible minority	3	778
2014	Non-visible minority	3	1481

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	17	775
2017	Non-visible minority	22	1367
2014	Visible minority	18	778
2014	Non-visible minority	22	1481

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	775
2017	Non-visible minority	5	1367
2014	Visible minority	5	778
2014	Non-visible minority	5	1481

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	775
2017	Non-visible minority	7	1367
2014	Visible minority	4	778
2014	Non-visible minority	6	1481

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	775
2017	Non-visible minority	7	1367
2014	Visible minority	11	778
2014	Non-visible minority	8	1481

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	775
2017	Non-visible minority	7	1367
2014	Visible minority	9	778
2014	Non-visible minority	8	1481

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	52	775
2017	Non-visible minority	48	1367
2014	Visible minority	52	778
2014	Non-visible minority	48	1481

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	8	725
2017	Non-visible minority	6	1263
2014	Visible minority	7	748
2014	Non-visible minority	6	1380

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	16	725
2017	Non-visible minority	10	1263
2014	Visible minority	12	748
2014	Non-visible minority	11	1380

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	5	725
2017	Non-visible minority	4	1263
2014	Visible minority	4	748
2014	Non-visible minority	4	1380

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	3	725
2017	Non-visible minority	2	1263
2014	Visible minority	3	748
2014	Non-visible minority	3	1380

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	725
2017	Non-visible minority	2	1263
2014	Visible minority	3	748
2014	Non-visible minority	3	1380

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	6	725
2017	Non-visible minority	5	1263
2014	Visible minority	5	748
2014	Non-visible minority	4	1380

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	9	725
2017	Non-visible minority	9	1263
2014	Visible minority	13	748
2014	Non-visible minority	8	1380

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	12	725
2017	Non-visible minority	8	1263
2014	Visible minority	11	748
2014	Non-visible minority	8	1380

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	11	725
2017	Non-visible minority	10	1263
2014	Visible minority	12	748
2014	Non-visible minority	10	1380

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	20	725
2017	Non-visible minority	21	1263
2014	Visible minority	22	748
2014	Non-visible minority	18	1380

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	7	725
2017	Non-visible minority	7	1263
2014	Visible minority	7	748
2014	Non-visible minority	8	1380

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Visible minority	40	725
2017	Non-visible minority	43	1263
2014	Visible minority	40	748
2014	Non-visible minority	43	1380

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	2	725
2017	Non-visible minority	1	1263
2014	Visible minority	2	748
2014	Non-visible minority	2	1380

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	56	725
2017	Non-visible minority	63	1263
2014	Visible minority	62	748
2014	Non-visible minority	64	1380

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Visible minority	1	725
2017	Non-visible minority	1	1263

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	13	725
2017	Non-visible minority	15	1263
2014	Visible minority	14	748
2014	Non-visible minority	13	1380

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	92	8	776
2017	Non-visible minority	93	7	1374

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	21	18	4	4	24	7	63	10	7843
2017	Non-visible minority	22	19	20	3	3	28	6	62	9	21044
2014	Visible minority	23	21	19	3	3	25	7	64	9	7846
2014	Non-visible minority	23	19	20	3	2	28	5	63	8	23844

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	35	32	15	3	3	10	1	75	8	7831
2017	Non-visible minority	38	32	15	3	3	8	1	78	6	20995
2014	Visible minority	36	31	15	3	3	10	1	76	6	7846
2014	Non-visible minority	39	32	14	3	2	9	1	78	6	23825
2011	Visible minority	38	38	12	4	3	5	0	80	7	6610
2011	Non-visible minority	45	36	10	3	2	4	0	84	5	24682

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	16	84	7846
2017	Non-visible minority	17	83	21023
2014	Visible minority	16	84	7834
2014	Non-visible minority	15	85	23804

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Visible minority	79	21	1269
2017	Non-visible minority	81	19	3572
2014	Visible minority	79	21	1221
2014	Non-visible minority	82	18	3621

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	41	39	7	7	5	1	1	81	12	993
2017	Non-visible minority	46	36	5	8	5	1	0	82	13	2896
2014	Visible minority	47	36	7	6	3	1	0	84	9	960
2014	Non-visible minority	53	31	5	7	4	0	0	85	11	2978

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	49	13	6	2	3	2	77	9	7855
2017	Non-visible minority	30	50	9	5	1	1	3	84	7	21069
2014	Visible minority	24	50	13	6	2	3	1	78	9	7846
2014	Non-visible minority	30	50	10	5	2	1	2	83	7	23849
2011	Visible minority	22	54	13	5	2	2	1	79	8	6604
2011	Non-visible minority	30	53	9	4	1	1	2	85	6	24718
2008	Visible minority	20	52	14	7	2	3	2	76	10	5248
2008	Non-visible minority	27	54	9	5	2	1	2	83	7	23684

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	16	30	21	9	6	15	4	56	18	7838
2017	Non-visible minority	15	29	20	9	5	17	5	57	17	21040
2014	Visible minority	14	28	23	9	6	15	4	52	19	7849
2014	Non-visible minority	14	27	22	10	6	16	5	53	20	23832
2011	Visible minority	13	31	24	9	6	14	2	53	18	6615
2011	Non-visible minority	16	32	21	8	4	15	3	59	15	24708

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	42	33	11	2	2	9	2	83	4	7846
2017	Non-visible minority	46	32	9	2	1	7	3	87	3	21057
2014	Visible minority	39	35	12	2	1	9	2	83	4	7844
2014	Non-visible minority	43	33	10	2	1	8	2	85	4	23850
2011	Visible minority	37	37	13	3	2	8	1	81	5	6612
2011	Non-visible minority	44	35	9	2	1	6	2	86	4	24711
2008	Visible minority	33	38	12	3	2	10	2	81	6	5245
2008	Non-visible minority	41	38	9	2	1	7	3	87	4	23668

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	32	14	4	3	11	2	74	9	7832
2017	Non-visible minority	36	33	12	4	2	10	3	78	8	21012
2014	Visible minority	31	32	16	3	3	12	2	74	7	7844
2014	Non-visible minority	34	32	14	5	3	10	2	76	9	23844
2011	Visible minority	29	35	16	4	3	11	2	73	8	6600
2011	Non-visible minority	35	35	13	4	3	9	2	78	8	24656
2008	Visible minority	28	33	15	6	5	10	2	70	13	5239
2008	Non-visible minority	34	37	12	6	3	6	2	78	10	23671

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	25	8	4	4	1	0	84	8	7837
2017	Non-visible minority	60	25	6	4	3	1	0	86	8	21030

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	26	11	4	4	2	0	81	8	7834
2017	Non-visible minority	57	25	10	4	3	2	0	83	7	21042

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	42	15	6	4	4	0	73	11	7824
2017	Non-visible minority	27	43	15	7	4	3	0	73	12	21003

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	20	40	19	11	7	3	0	62	19	7844
2017	Non-visible minority	19	40	17	14	8	2	0	60	22	21021

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	28	19	11	10	1	3	58	22	7833
2017	Non-visible minority	27	28	19	12	12	0	2	56	25	21027

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	22	29	25	13	8	1	3	52	22	7824
2017	Non-visible minority	20	29	27	15	8	0	1	49	23	21024

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	27	27	19	11	8	1	6	58	21	7814
2017	Non-visible minority	27	30	21	12	7	1	3	58	20	21003

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	28	24	18	12	9	3	7	58	22	7827
2017	Non-visible minority	28	24	20	14	10	2	3	54	24	21023

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	51	17	8	3	2	1	19	85	5	7809
2017	Non-visible minority	56	17	8	3	2	1	14	86	5	20988

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	32	29	20	9	7	0	2	63	17	7796
2017	Non-visible minority	33	31	21	9	5	0	1	65	15	20960

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	26	30	21	10	6	2	4	60	17	7785
2017	Non-visible minority	30	33	21	9	5	1	2	65	14	20943

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	23	29	22	13	7	1	4	55	22	7793
2017	Non-visible minority	23	31	23	14	7	1	1	55	21	20957

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	29	29	19	11	6	1	4	61	18	7789
2017	Non-visible minority	33	32	19	10	5	1	2	67	15	20957

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	24	31	22	12	7	1	3	57	20	7780
2017	Non-visible minority	25	31	22	13	7	0	1	57	20	20913

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	50	24	12	5	3	0	4	78	9	7833
2017	Non-visible minority	54	23	12	5	3	0	2	79	8	21037

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	61	16	7	5	4	2	6	83	10	7826
2017	Non-visible minority	73	12	5	3	2	1	3	89	6	21032

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	57	24	9	3	2	1	4	85	6	7816
2017	Non-visible minority	58	27	8	3	2	0	2	87	4	21021

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	53	21	9	6	5	1	4	78	12	7813
2017	Non-visible minority	62	20	8	5	3	0	2	83	8	21028

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	52	11	4	2	1	1	29	90	4	7805
2017	Non-visible minority	54	10	4	1	1	0	29	91	3	21018

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	54	19	9	4	2	1	10	83	7	7769
2017	Non-visible minority	61	20	8	3	1	0	7	86	4	20916

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	43	18	10	9	14	1	5	66	24	7831
2017	Non-visible minority	56	17	9	6	7	0	4	77	13	21047

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	45	29	13	5	3	1	5	79	8	7817
2017	Non-visible minority	45	32	14	5	2	0	2	78	7	21013

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	13	29	38	12	6	1	1	43	18	7849
2017	Non-visible minority	12	32	38	13	5	0	0	44	18	21058

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	8	17	43	22	8	1	1	31	25	7795
2017	Non-visible minority	9	20	40	21	10	0	0	31	28	20983

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	39	26	15	7	6	6	2	42	58	7849
2017	Non-visible minority	38	29	17	7	6	3	1	39	61	21055

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	20	4145
2017	Non-visible minority	19	12143

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	36	4145
2017	Non-visible minority	34	12143

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	14	4145
2017	Non-visible minority	17	12143

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Visible minority	35	4145
2017	Non-visible minority	38	12143

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Visible minority	4	4145
2017	Non-visible minority	4	12143

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Visible minority	41	4145
2017	Non-visible minority	45	12143

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Visible minority	8	64	14	6	2	5	4058
2017	Non-visible minority	7	61	16	7	3	6	12005

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	12	26	19	15	17	2	9	42	36	4214
2017	Non-visible minority	10	21	17	17	21	2	12	36	44	12244

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Visible minority	7	20	18	17	28	3	8	30	50	4211
2017	Non-visible minority	5	14	14	20	34	2	10	22	62	12237

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 118. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.