2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 117. Are you a person with a disability?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	30	41	12	10	7	71	17	2233
2017	Not a person with a disability	31	46	12	7	4	77	11	26755
2014	Person with a disability	30	43	12	8	6	74	15	2179
2014	Not a person with a disability	31	46	12	7	4	77	11	29583
2011	Person with a disability	32	40	11	10	7	72	17	1994
2011	Not a person with a disability	33	44	12	7	4	77	11	29247
2008	Person with a disability	30	42	11	10	8	72	17	1755
2008	Not a person with a disability	34	44	12	7	4	78	10	27104

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	32	15	14	17	0	0	53	32	2227
2017	Not a person with a disability	27	39	16	11	7	0	0	66	19	26723

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	30	10	4	2	84	6	2230
2017	Not a person with a disability	51	35	9	3	1	87	4	26695
2014	Person with a disability	63	25	7	2	2	88	5	2176
2014	Not a person with a disability	61	29	7	2	1	89	3	29570
2011	Person with a disability	60	28	8	2	2	89	4	1999
2011	Not a person with a disability	59	30	8	2	1	89	3	29297

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	36	38	12	8	6	75	13	2225
2017	Not a person with a disability	39	41	11	5	3	80	8	26639
2014	Person with a disability	41	37	11	6	5	78	12	2174
2014	Not a person with a disability	41	40	11	5	3	82	8	29569
2011	Person with a disability	35	40	11	8	5	76	13	1995
2011	Not a person with a disability	39	43	10	5	3	82	8	29295
2008	Person with a disability	36	42	9	8	5	78	13	1766
2008	Not a person with a disability	40	44	9	5	2	84	8	27239

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	29	30	17	12	11	1	60	23	2235
2017	Not a person with a disability	38	35	15	7	5	1	73	12	26704
2014	Person with a disability	28	33	15	12	11	1	62	24	2179
2014	Not a person with a disability	35	37	14	8	5	1	72	13	29584
2011	Person with a disability	26	31	19	12	11	1	58	23	1992
2011	Not a person with a disability	32	38	17	8	5	1	70	13	29244

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	33	16	14	10	1	59	25	2233
2017	Not a person with a disability	36	37	14	8	5	0	73	13	26712
2014	Person with a disability	26	36	14	12	10	0	63	23	2179
2014	Not a person with a disability	34	39	14	9	5	0	73	14	29578
2011	Person with a disability	24	35	16	13	11	0	60	24	1991
2011	Not a person with a disability	30	41	15	8	5	0	72	13	29232
2008	Person with a disability	23	37	15	14	11	0	60	25	1760
2008	Not a person with a disability	32	43	13	8	4	0	75	12	27204

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	25	19	12	13	5	1	54	26	2232
2017	Not a person with a disability	32	27	18	10	7	5	0	62	18	26711
2014	Person with a disability	29	24	18	12	11	4	1	56	25	2177
2014	Not a person with a disability	32	28	18	11	7	4	0	63	18	29582
2011	Person with a disability	28	23	16	14	14	5	1	54	29	1992
2011	Not a person with a disability	30	28	18	11	8	5	0	62	20	29233
2008	Person with a disability	25	26	17	15	12	5	0	54	29	1763
2008	Not a person with a disability	29	30	17	11	7	5	0	63	19	27213

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	42	28	12	8	6	3	1	72	15	2237
2017	Not a person with a disability	48	31	10	5	3	2	1	82	8	26761
2014	Person with a disability	44	27	12	7	7	3	1	73	15	2177
2014	Not a person with a disability	48	31	11	5	3	2	1	81	8	29584
2011	Person with a disability	41	29	11	9	7	2	0	72	17	1996
2011	Not a person with a disability	45	33	11	6	3	2	1	79	9	29265
2008	Person with a disability	40	29	12	8	8	3	0	72	16	1763
2008	Not a person with a disability	44	32	11	6	4	3	1	79	10	27232

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	42	30	10	9	7	1	73	16	2237
2017	Not a person with a disability	47	34	9	6	3	1	82	10	26745
2014	Person with a disability	42	32	9	8	7	1	76	15	2178
2014	Not a person with a disability	46	34	9	6	3	1	82	10	29576
2011	Person with a disability	38	32	11	11	8	1	71	18	1986
2011	Not a person with a disability	43	36	9	7	4	1	80	11	29249
2008	Person with a disability	37	34	10	9	8	1	72	18	1764
2008	Not a person with a disability	42	36	9	7	4	1	79	12	27223

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	48	24	12	7	8	1	73	15	2232
2017	Not a person with a disability	56	27	9	5	3	0	83	8	26713
2014	Person with a disability	50	26	9	7	7	1	77	14	2177
2014	Not a person with a disability	54	29	8	5	3	0	84	8	29573

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	28	15	11	13	9	0	58	26	2236
2017	Not a person with a disability	32	32	15	8	6	8	0	69	15	26764
2014	Person with a disability	27	27	16	11	11	8	0	59	24	2177
2014	Not a person with a disability	31	33	15	8	5	8	0	69	14	29570
2011	Person with a disability	20	26	17	14	16	6	1	50	31	1995
2011	Not a person with a disability	25	33	19	9	7	7	0	62	17	29266

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	27	17	15	15	3	51	31	2237
2017	Not a person with a disability	28	32	17	11	8	3	62	20	26762
2014	Person with a disability	22	28	17	16	15	3	52	31	2176
2014	Not a person with a disability	26	34	18	12	8	3	62	20	29571
2011	Person with a disability	18	29	18	14	19	2	47	34	1999
2011	Not a person with a disability	22	34	19	12	10	3	58	22	29223
2008	Person with a disability	18	29	17	15	18	3	49	34	1761
2008	Not a person with a disability	24	35	17	11	9	3	62	20	27203

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	25	19	18	16	7	42	37	2239
2017	Not a person with a disability	20	30	19	15	10	6	53	26	26736
2014	Person with a disability	15	26	18	18	16	7	44	37	2177
2014	Not a person with a disability	18	31	20	15	9	6	53	26	29557
2011	Person with a disability	10	28	19	19	17	7	41	39	1993
2011	Not a person with a disability	13	34	21	17	9	7	50	28	29277
2008	Person with a disability	8	28	17	20	18	7	40	41	1762
2008	Not a person with a disability	12	35	19	17	9	7	51	28	27205

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	18	25	15	15	20	7	47	38	2237
2017	Not a person with a disability	24	29	17	12	11	7	56	25	26755
2014	Person with a disability	20	26	16	15	18	6	49	35	2174
2014	Not a person with a disability	23	30	18	12	11	6	57	24	29568
2011	Person with a disability	16	27	17	16	18	7	46	36	1996
2011	Not a person with a disability	19	33	18	12	10	7	56	24	29284
2008	Person with a disability	15	29	15	16	17	8	48	35	1762
2008	Not a person with a disability	19	34	17	12	9	8	58	23	27210

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	28	16	17	17	5	46	37	2234
2017	Not a person with a disability	21	34	17	14	10	4	58	25	26727
2014	Person with a disability	17	31	15	17	16	4	50	34	2174
2014	Not a person with a disability	20	35	17	15	10	3	57	25	29550
2011	Person with a disability	12	32	15	21	16	3	46	38	1988
2011	Not a person with a disability	16	37	17	17	9	3	55	27	29254
2008	Person with a disability	14	34	15	20	14	3	50	35	1760
2008	Not a person with a disability	18	42	15	15	7	3	62	23	27206

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	32	17	16	16	0	51	32	2235
2017	Not a person with a disability	24	38	17	13	8	0	62	21	26736
2014	Person with a disability	18	32	15	18	17	0	50	35	2177
2014	Not a person with a disability	21	37	18	14	9	0	59	23	29577
2011	Person with a disability	16	33	15	18	17	1	50	35	1999
2011	Not a person with a disability	19	40	17	14	9	0	59	24	29294

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	28	41	12	12	7	0	0	69	19	2230
2017	Not a person with a disability	33	45	11	8	3	0	0	78	11	26733

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	11	20	19	16	16	17	1	38	39	2234
2017	Not a person with a disability	13	23	19	15	10	18	2	45	31	26729
2014	Person with a disability	11	19	20	16	18	15	1	36	41	2177
2014	Not a person with a disability	13	23	19	17	11	15	2	43	34	29579

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	32	13	11	7	1	0	68	19	2239
2017	Not a person with a disability	41	37	11	7	4	1	0	78	11	26764
2014	Person with a disability	37	33	11	10	8	1	0	71	18	2179
2014	Not a person with a disability	40	37	11	7	4	1	0	78	12	29586
2011	Person with a disability	34	34	12	11	9	1	1	68	20	1994
2011	Not a person with a disability	35	39	12	8	4	1	0	75	13	29283
2008	Person with a disability	35	33	11	10	10	0	0	69	20	1763
2008	Not a person with a disability	37	37	11	8	5	1	1	75	14	27228

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	33	37	8	12	9	1	1	71	21	303
2017	Not a person with a disability	35	38	10	9	4	1	2	76	14	3696
2014	Person with a disability	36	32	7	13	8	2	2	71	22	251
2014	Not a person with a disability	36	36	10	9	4	2	3	75	14	4203

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	30	15	17	12	3	0	54	30	2233
2017	Not a person with a disability	27	36	14	14	7	2	1	64	21	26725
2014	Person with a disability	22	35	13	17	10	2	1	59	28	2177
2014	Not a person with a disability	24	41	13	14	6	2	0	66	21	29588
2011	Person with a disability	20	34	15	18	11	2	0	55	30	1997
2011	Not a person with a disability	22	39	14	15	7	2	0	63	23	29286
2008	Person with a disability	21	34	13	16	12	3	1	57	29	1763
2008	Not a person with a disability	23	39	13	14	7	2	1	65	22	27221

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	23	16	18	18	9	1	43	39	2235
2017	Not a person with a disability	21	29	16	14	10	8	1	56	27	26741
2014	Person with a disability	19	26	16	16	17	6	1	48	35	2178
2014	Not a person with a disability	23	30	16	14	10	6	1	57	26	29579
2011	Person with a disability	18	21	16	17	20	5	1	42	40	1999
2011	Not a person with a disability	22	29	16	15	12	6	1	54	28	29258
2008	Person with a disability	16	26	15	16	19	8	1	46	38	1763
2008	Not a person with a disability	22	30	16	14	10	7	1	57	26	27219

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	38	11	19	12	0	58	31	2239
2017	Not a person with a disability	25	44	11	14	6	0	69	20	26761
2014	Person with a disability	21	40	10	18	11	0	61	29	2176
2014	Not a person with a disability	26	44	11	14	6	0	70	20	29571
2011	Person with a disability	21	40	11	15	11	1	62	26	1990
2011	Not a person with a disability	27	45	11	12	5	1	72	16	29275
2008	Person with a disability	20	41	11	17	9	0	62	27	1763
2008	Not a person with a disability	25	46	11	12	5	0	72	17	27221

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	36	13	9	6	72	15	2238
2017	Not a person with a disability	37	40	12	6	4	77	10	26741
2014	Person with a disability	36	36	13	8	6	73	15	2177
2014	Not a person with a disability	37	40	13	6	4	77	10	29585
2011	Person with a disability	36	36	13	7	8	72	15	1994
2011	Not a person with a disability	39	38	13	6	4	77	10	29274
2008	Person with a disability	30	40	12	9	8	70	18	1764
2008	Not a person with a disability	33	43	13	7	4	77	11	27229

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	42	35	9	7	6	78	13	2233
2017	Not a person with a disability	43	40	9	6	3	83	9	26719
2014	Person with a disability	43	34	9	7	6	77	13	2175
2014	Not a person with a disability	42	40	9	6	3	82	9	29565
2011	Person with a disability	40	38	9	7	5	79	12	1995
2011	Not a person with a disability	40	42	9	6	3	83	9	29275
2008	Person with a disability	37	41	9	5	7	78	12	1764
2008	Not a person with a disability	39	45	8	5	3	84	8	27231

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	18	29	17	17	16	2	1	49	34	2237
2017	Not a person with a disability	25	35	16	13	8	2	0	62	22	26712
2014	Person with a disability	22	30	15	16	16	2	0	52	33	2176
2014	Not a person with a disability	26	36	16	13	8	2	0	63	21	29578
2011	Person with a disability	19	33	15	16	16	1	1	53	32	1994
2011	Not a person with a disability	25	38	16	12	8	1	0	64	20	29280
2008	Person with a disability	17	33	15	18	15	1	0	51	34	1762
2008	Not a person with a disability	23	40	16	12	8	1	0	65	20	27223

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	24	13	19	24	2	2	42	45	2236
2017	Not a person with a disability	24	30	14	15	13	2	1	56	29	26725
2014	Person with a disability	18	23	13	18	25	1	1	42	44	2178
2014	Not a person with a disability	23	31	14	15	14	2	1	55	30	29575
2011	Person with a disability	13	25	12	19	29	1	2	38	49	1995
2011	Not a person with a disability	19	31	15	16	16	1	1	52	33	29268
2008	Person with a disability	13	28	12	18	27	1	1	42	46	1764
2008	Not a person with a disability	20	37	13	15	13	1	1	58	28	27224

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	35	14	16	14	0	0	55	31	2229
2017	Not a person with a disability	26	39	14	12	7	0	0	66	19	26670
2014	Person with a disability	19	36	12	16	16	1	0	55	33	2177
2014	Not a person with a disability	21	41	14	14	9	0	0	62	24	29588
2011	Person with a disability	23	37	11	15	13	1	1	61	27	1995
2011	Not a person with a disability	28	41	13	11	6	0	0	69	17	29265

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	30	16	15	13	55	29	2229
2017	Not a person with a disability	29	35	17	11	7	65	18	26672
2014	Person with a disability	23	32	14	14	15	56	29	2176
2014	Not a person with a disability	26	36	17	12	8	63	21	29583

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	38	14	12	10	0	0	63	23	2228
2017	Not a person with a disability	32	40	13	9	4	0	0	73	14	26670
2014	Person with a disability	27	36	14	13	10	0	0	63	23	2176
2014	Not a person with a disability	30	41	14	9	5	0	0	72	14	29583
2011	Person with a disability	30	37	13	11	7	1	1	69	18	1990
2011	Not a person with a disability	38	42	11	6	2	1	0	80	9	29255

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	29	20	16	14	5	1	47	32	2237
2017	Not a person with a disability	21	35	22	11	7	5	1	59	18	26735

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	33	12	11	9	0	0	69	19	2237
2017	Not a person with a disability	45	35	9	6	4	0	0	80	10	26727
2014	Person with a disability	36	32	11	11	8	1	0	69	20	2175
2014	Not a person with a disability	42	35	11	7	4	0	1	78	11	29578
2011	Person with a disability	32	37	11	11	7	1	1	70	18	1993
2011	Not a person with a disability	42	38	10	6	3	0	1	81	9	29276

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	18	15	11	15	2	14	52	31	2235
2017	Not a person with a disability	32	21	13	8	9	3	14	64	20	26716
2014	Person with a disability	26	17	15	10	17	2	13	50	32	2177
2014	Not a person with a disability	31	22	13	9	10	3	13	63	22	29579
2011	Person with a disability	24	18	13	13	17	3	13	50	35	1994
2011	Not a person with a disability	32	22	12	9	10	2	13	64	22	29279
2008	Person with a disability	25	21	13	11	17	2	11	52	33	1763
2008	Not a person with a disability	34	23	11	9	9	2	12	66	21	27215

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	33	16	7	4	1	2	73	11	2237
2017	Not a person with a disability	45	34	13	4	2	0	2	81	6	26764
2014	Person with a disability	38	29	18	8	5	0	2	68	13	2178
2014	Not a person with a disability	43	33	15	5	2	0	1	77	7	29588
2011	Person with a disability	35	31	19	8	5	0	2	68	13	1997
2011	Not a person with a disability	41	34	16	5	2	0	1	76	8	29296
2008	Person with a disability	29	33	22	8	6	0	1	63	15	1764
2008	Not a person with a disability	34	36	18	7	3	0	1	71	10	27235

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	59	21	6	4	6	2	3	83	11	2230
2017	Not a person with a disability	64	22	4	3	3	1	3	90	6	26718
2014	Person with a disability	62	20	6	4	4	2	2	85	9	2178
2014	Not a person with a disability	64	22	4	3	3	1	3	90	6	29583
2011	Person with a disability	57	25	5	4	6	1	2	84	11	1999
2011	Not a person with a disability	61	25	5	4	3	1	2	88	7	29291

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Person with a disability	24	42	34	2237
2017	Not a person with a disability	22	45	33	26755
2014	Person with a disability	22	42	35	2175
2014	Not a person with a disability	22	45	33	29588
2011	Person with a disability	23	43	34	1999
2011	Not a person with a disability	23	47	31	29311

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Person with a disability	31	33	17	7	4	9	545
2017	Not a person with a disability	24	41	16	5	8	6	5822
2014	Person with a disability	30	40	13	10	9999	8	488
2014	Not a person with a disability	25	46	15	8	9999	7	6400
2011	Person with a disability	28	37	18	9	9999	8	463
2011	Not a person with a disability	24	44	18	7	9999	6	6573

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	40	37	11	6	5	1	78	11	2229
2017	Not a person with a disability	44	40	9	4	2	0	84	7	26720
2014	Person with a disability	41	38	10	6	4	1	80	10	2177
2014	Not a person with a disability	41	41	10	4	2	0	83	7	29572
2011	Person with a disability	37	41	11	6	4	1	79	10	1996
2011	Not a person with a disability	39	44	10	5	2	1	83	7	29292
2008	Person with a disability	42	38	9	5	4	1	81	10	1764
2008	Not a person with a disability	45	41	8	4	2	1	86	6	27224

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	26	38	16	11	7	1	65	18	2233
2017	Not a person with a disability	30	42	15	8	4	1	73	12	26725
2014	Person with a disability	31	36	16	8	6	2	69	15	2179
2014	Not a person with a disability	33	42	15	6	3	1	76	9	29588
2011	Person with a disability	27	40	16	10	6	1	67	16	1992
2011	Not a person with a disability	29	43	16	7	3	1	73	11	29251

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	27	33	13	8	1	3	22	43	2230
2017	Not a person with a disability	10	23	36	17	9	1	4	28	34	26640
2014	Person with a disability	15	27	34	14	7	1	2	21	44	2171
2014	Not a person with a disability	10	26	36	17	8	1	3	25	37	29530
2011	Person with a disability	14	26	37	14	6	1	3	20	42	1985
2011	Not a person with a disability	9	25	36	18	8	1	3	27	36	29197
2008	Person with a disability	14	28	37	13	5	1	3	19	43	1763
2008	Not a person with a disability	8	25	38	18	7	1	2	26	35	27175

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	20	27	18	13	2	4	33	38	2221
2017	Not a person with a disability	10	17	29	21	15	3	4	39	29	26556
2014	Person with a disability	15	22	29	18	11	3	2	31	39	2168
2014	Not a person with a disability	10	19	30	22	13	2	3	37	31	29496
2011	Person with a disability	14	20	28	20	12	2	4	34	36	1990
2011	Not a person with a disability	9	17	29	24	14	2	4	41	28	29189
2008	Person with a disability	12	22	29	21	11	2	3	34	36	1758
2008	Not a person with a disability	7	17	30	26	15	2	3	43	25	27132

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	15	20	28	18	11	3	5	31	38	2226
2017	Not a person with a disability	12	20	31	19	12	2	5	33	34	26595
2014	Person with a disability	17	20	30	17	10	3	4	29	39	2168
2014	Not a person with a disability	13	21	30	20	11	2	4	32	36	29506
2011	Person with a disability	14	20	31	20	9	2	5	30	37	1987
2011	Not a person with a disability	11	20	31	20	11	2	4	34	33	29179
2008	Person with a disability	14	21	29	21	9	2	3	32	37	1760
2008	Not a person with a disability	9	19	32	23	11	2	4	36	30	27145

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	11	16	28	25	14	2	5	41	28	2210
2017	Not a person with a disability	7	13	30	27	17	2	5	47	21	26488
2014	Person with a disability	12	16	32	23	13	2	3	38	29	2163
2014	Not a person with a disability	7	14	32	27	15	1	4	45	22	29442
2011	Person with a disability	10	15	32	24	13	2	4	38	27	1986
2011	Not a person with a disability	6	14	32	28	15	1	5	45	21	29144
2008	Person with a disability	10	18	32	23	12	1	4	37	30	1756
2008	Not a person with a disability	6	14	32	29	14	1	4	45	21	27138

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	21	26	15	12	2	4	29	43	2220
2017	Not a person with a disability	12	18	28	20	15	2	5	38	32	26578
2014	Person with a disability	21	23	27	15	9	2	3	25	46	2162
2014	Not a person with a disability	13	20	29	19	13	1	4	34	35	29499
2011	Person with a disability	20	23	28	14	9	1	4	25	46	1990
2011	Not a person with a disability	13	21	30	19	12	1	4	33	36	29200
2008	Person with a disability	20	24	28	15	9	1	3	25	46	1760
2008	Not a person with a disability	11	20	29	21	13	1	3	36	33	27130

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	16	25	22	14	4	6	40	33	2221
2017	Not a person with a disability	9	16	26	23	16	4	6	44	28	26593
2014	Person with a disability	13	17	26	23	13	3	4	39	32	2170
2014	Not a person with a disability	8	16	26	25	16	3	6	44	27	29479
2011	Person with a disability	12	18	27	22	13	3	6	38	32	1982
2011	Not a person with a disability	8	16	27	24	15	3	5	44	27	29144
2008	Person with a disability	15	21	27	18	11	3	5	32	39	1763
2008	Not a person with a disability	10	19	27	23	14	3	5	40	31	27161

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	17	23	31	13	8	3	4	23	43	2224
2017	Not a person with a disability	12	21	33	17	11	3	4	29	35	26602
2014	Person with a disability	17	23	32	14	8	3	3	23	43	2166
2014	Not a person with a disability	13	21	33	17	10	2	4	29	36	29513

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	39	27	10	12	11	1	67	23	2235
2017	Not a person with a disability	47	31	9	7	5	1	79	12	26756
2014	Person with a disability	43	25	8	12	10	1	69	22	2176
2014	Not a person with a disability	50	29	8	7	4	1	80	12	29576

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	39	35	9	10	6	1	75	16	2230
2017	Not a person with a disability	45	40	7	6	2	0	85	8	26708
2014	Person with a disability	40	38	8	8	5	0	78	14	2175
2014	Not a person with a disability	45	40	7	5	2	0	86	7	29571

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	37	32	15	6	6	3	72	13	2234
2017	Not a person with a disability	44	36	12	3	2	3	82	5	26705
2014	Person with a disability	45	30	11	5	5	2	78	11	2178
2014	Not a person with a disability	51	33	10	3	2	3	86	4	29569

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	34	14	9	7	2	70	16	2235
2017	Not a person with a disability	43	39	10	4	2	2	84	6	26736
2014	Person with a disability	40	32	12	9	6	1	73	15	2175
2014	Not a person with a disability	47	35	9	4	2	2	84	6	29584
2011	Person with a disability	28	34	15	12	10	2	63	22	1990
2011	Not a person with a disability	36	40	13	5	3	2	77	9	29254

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	34	13	9	9	0	69	18	2235
2017	Not a person with a disability	47	37	8	5	3	0	84	8	26739
2014	Person with a disability	40	33	10	8	8	0	74	16	2176
2014	Not a person with a disability	49	35	8	4	3	0	85	7	29573
2011	Person with a disability	31	35	12	11	10	0	67	21	1991
2011	Not a person with a disability	40	40	10	5	4	0	81	9	29182
2008	Person with a disability	26	40	13	11	10	0	66	21	1758
2008	Not a person with a disability	37	42	10	6	4	1	80	10	27213

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	30	14	11	12	5	3	59	25	2235
2017	Not a person with a disability	30	33	16	8	5	5	4	69	14	26749
2014	Person with a disability	31	29	14	10	10	4	2	64	21	2178
2014	Not a person with a disability	34	33	14	8	5	4	3	72	13	29584

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	37	40	12	6	3	2	0	79	9	2232
2017	Not a person with a disability	39	41	11	4	2	3	0	82	6	26698
2014	Person with a disability	42	36	9	5	2	3	1	82	8	2177
2014	Not a person with a disability	41	41	9	4	1	3	1	85	5	29573
2011	Person with a disability	35	37	13	7	3	4	1	76	10	1994
2011	Not a person with a disability	35	42	13	4	2	3	1	80	6	29235

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	38	35	11	8	6	3	1	75	14	2226
2017	Not a person with a disability	39	37	11	6	3	3	1	79	9	26697
2014	Person with a disability	45	32	8	7	5	2	1	79	13	2178
2014	Not a person with a disability	44	37	9	5	2	2	1	83	7	29577
2011	Person with a disability	35	35	11	8	7	3	1	73	16	1996
2011	Not a person with a disability	38	38	11	6	3	3	1	79	10	29219
2008	Person with a disability	31	33	11	10	9	4	1	68	20	1760
2008	Not a person with a disability	32	39	12	8	4	4	1	75	13	27205

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	27	32	18	11	7	3	1	62	19	2235
2017	Not a person with a disability	27	35	19	9	4	4	1	67	14	26718
2014	Person with a disability	33	34	14	9	7	3	1	69	17	2177
2014	Not a person with a disability	33	36	17	7	3	4	1	72	10	29577
2011	Person with a disability	23	34	17	12	8	4	1	60	21	1996
2011	Not a person with a disability	25	38	19	8	4	4	1	67	13	29258

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	18	21	14	18	21	6	1	43	43	2236
2017	Not a person with a disability	21	27	17	13	11	8	2	54	27	26689
2014	Person with a disability	19	22	13	16	23	6	1	44	42	2178
2014	Not a person with a disability	20	27	18	14	11	8	2	52	29	29568
2011	Person with a disability	15	20	15	19	24	7	1	37	46	2000
2011	Not a person with a disability	16	26	19	15	13	9	2	48	31	29286

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	28	46	4	14	7	74	21	2238
2017	Not a person with a disability	34	48	4	10	4	82	14	26779
2014	Person with a disability	32	44	4	13	6	76	19	2177
2014	Not a person with a disability	38	47	4	8	3	85	11	29586
2011	Person with a disability	31	47	4	12	5	79	17	1994
2011	Not a person with a disability	40	47	3	7	2	87	9	29299
2008	Person with a disability	30	48	4	11	6	79	17	1763
2008	Not a person with a disability	39	49	3	7	2	88	9	27228

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	34	8	13	9	70	22	2235
2017	Not a person with a disability	42	36	7	10	5	78	16	26743
2014	Person with a disability	39	33	6	12	9	72	22	2177
2014	Not a person with a disability	45	35	6	9	5	80	14	29576
2011	Person with a disability	35	38	7	12	7	73	19	1991
2011	Not a person with a disability	43	39	7	8	4	82	12	29208

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	40	34	8	11	6	75	17	2230
2017	Not a person with a disability	47	38	7	5	2	86	7	26689
2014	Person with a disability	41	35	9	10	6	76	16	2176
2014	Not a person with a disability	47	38	7	5	2	86	7	29561

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	72	18	4	2	1	1	2	92	3	2232
2017	Not a person with a disability	73	20	3	2	1	1	1	95	3	26715
2014	Person with a disability	74	16	4	2	2	1	2	93	4	2176
2014	Not a person with a disability	75	18	3	2	1	0	1	95	3	29590
2011	Person with a disability	73	17	3	2	1	1	2	93	4	1995
2011	Not a person with a disability	76	17	2	2	1	0	1	95	3	29303
2008	Person with a disability	73	18	3	3	2	1	1	93	4	1762
2008	Not a person with a disability	75	18	2	2	1	0	1	94	3	27205

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	71	16	4	4	2	2	89	6	2232
2017	Not a person with a disability	71	17	4	4	2	2	89	6	26761
2014	Person with a disability	73	14	4	3	3	2	90	6	2177
2014	Not a person with a disability	71	16	4	4	2	2	89	7	29580
2011	Person with a disability	70	16	4	5	3	3	89	7	1994
2011	Not a person with a disability	72	16	4	4	3	2	89	7	29276
2008	Person with a disability	71	16	4	4	4	2	89	7	1762
2008	Not a person with a disability	72	16	3	4	3	1	89	7	27221

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	72	11	6	3	3	1	5	88	6	2234
2017	Not a person with a disability	72	13	5	3	2	0	4	89	5	26761
2014	Person with a disability	75	10	5	2	3	0	5	90	5	2178
2014	Not a person with a disability	75	12	4	3	3	0	4	90	6	29586
2011	Person with a disability	71	11	6	3	3	1	5	87	6	1999
2011	Not a person with a disability	73	13	4	3	3	0	4	89	6	29256
2008	Person with a disability	67	10	5	3	4	1	9	86	8	1762
2008	Not a person with a disability	69	11	5	3	4	1	7	87	8	27219

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	77	11	4	1	2	1	5	93	3	2233
2017	Not a person with a disability	78	11	3	1	2	0	4	93	3	26719
2014	Person with a disability	79	9	4	1	2	0	5	93	3	2177
2014	Not a person with a disability	79	11	3	1	2	0	4	94	3	29577
2011	Person with a disability	77	9	4	1	3	1	5	91	4	1993
2011	Not a person with a disability	78	11	3	2	2	0	4	93	4	29247
2008	Person with a disability	76	7	3	2	3	0	9	91	5	1764
2008	Not a person with a disability	78	7	3	2	3	1	7	92	5	27197

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	63	16	8	3	2	2	6	86	5	2237
2017	Not a person with a disability	64	17	7	3	2	2	5	87	5	26749
2014	Person with a disability	66	14	7	3	2	2	7	87	6	2179
2014	Not a person with a disability	65	17	7	3	2	1	5	88	5	29583

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	68	15	6	2	2	2	4	89	4	2234
2017	Not a person with a disability	68	17	5	2	2	2	3	91	4	26724
2014	Person with a disability	70	13	6	2	2	3	5	89	5	2177
2014	Not a person with a disability	69	17	5	2	2	2	3	90	4	29580
2011	Person with a disability	69	15	6	2	1	3	3	89	4	1993
2011	Not a person with a disability	70	17	5	2	2	2	2	91	4	29269
2008	Person with a disability	69	15	7	3	2	2	3	89	5	1764
2008	Not a person with a disability	70	16	5	2	2	2	2	91	4	27228

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	33	67	2228
2017	Not a person with a disability	13	87	26715
2014	Person with a disability	31	69	2173
2014	Not a person with a disability	14	86	29555

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	48	725
2017	Not a person with a disability	49	3406
2014	Person with a disability	50	680
2014	Not a person with a disability	51	4068

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	72	725
2017	Not a person with a disability	62	3406
2014	Person with a disability	68	680
2014	Not a person with a disability	59	4068

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	725
2017	Not a person with a disability	5	3406
2014	Person with a disability	4	680
2014	Not a person with a disability	5	4068

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	4068

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	4	725
2017	Not a person with a disability	4	3406
2014	Person with a disability	5	680
2014	Not a person with a disability	3	4068

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	725
2017	Not a person with a disability	11	3406
2014	Person with a disability	12	680
2014	Not a person with a disability	11	4068

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	725
2017	Not a person with a disability	3	3406
2014	Person with a disability	5	680
2014	Not a person with a disability	3	4068

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	35	726
2017	Not a person with a disability	37	3412
2014	Person with a disability	40	681
2014	Not a person with a disability	35	4075

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	46	726
2017	Not a person with a disability	37	3412
2014	Person with a disability	43	681
2014	Not a person with a disability	36	4075

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	47	726
2017	Not a person with a disability	37	3412
2014	Person with a disability	48	681
2014	Not a person with a disability	34	4075

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	47	726
2017	Not a person with a disability	39	3412
2014	Person with a disability	45	681
2014	Not a person with a disability	39	4075

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	28	726
2017	Not a person with a disability	23	3412
2014	Person with a disability	31	681
2014	Not a person with a disability	23	4075

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	58	726
2017	Not a person with a disability	55	3412
2014	Person with a disability	58	681
2014	Not a person with a disability	56	4075

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	37	726
2017	Not a person with a disability	33	3412
2014	Person with a disability	39	681
2014	Not a person with a disability	33	4075

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	1	726
2017	Not a person with a disability	1	3412
2014	Person with a disability	1	681
2014	Not a person with a disability	1	4075

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	726
2017	Not a person with a disability	9	3412
2014	Person with a disability	8	681
2014	Not a person with a disability	8	4075

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	726
2017	Not a person with a disability	9	3412
2014	Person with a disability	14	681
2014	Not a person with a disability	10	4075

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	57	726
2017	Not a person with a disability	47	3412
2014	Person with a disability	55	681
2014	Not a person with a disability	43	4075

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	25	726
2017	Not a person with a disability	23	3412
2014	Person with a disability	26	681
2014	Not a person with a disability	24	4075

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	17	726
2017	Not a person with a disability	13	3412
2014	Person with a disability	20	681
2014	Not a person with a disability	12	4075

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	49	726
2017	Not a person with a disability	46	3412
2014	Person with a disability	51	681
2014	Not a person with a disability	48	4072

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	31	726
2017	Not a person with a disability	26	3412
2014	Person with a disability	31	681
2014	Not a person with a disability	28	4072

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	726
2017	Not a person with a disability	4	3412
2014	Person with a disability	7	681
2014	Not a person with a disability	5	4072

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	36	726
2017	Not a person with a disability	22	3412
2014	Person with a disability	38	681
2014	Not a person with a disability	21	4072

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	726
2017	Not a person with a disability	9	3412
2014	Person with a disability	14	681
2014	Not a person with a disability	11	4072

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	726
2017	Not a person with a disability	6	3412
2014	Person with a disability	9	681
2014	Not a person with a disability	5	4072

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	726
2017	Not a person with a disability	13	3412
2014	Person with a disability	14	681
2014	Not a person with a disability	15	4072

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	726
2017	Not a person with a disability	10	3412
2014	Person with a disability	11	681
2014	Not a person with a disability	8	4072

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	23	726
2017	Not a person with a disability	29	3412
2014	Person with a disability	22	681
2014	Not a person with a disability	28	4072

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	14	635
2017	Not a person with a disability	13	3209
2014	Person with a disability	12	618
2014	Not a person with a disability	14	3844

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	635
2017	Not a person with a disability	18	3209
2014	Person with a disability	11	618
2014	Not a person with a disability	18	3844

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	635
2017	Not a person with a disability	11	3209
2014	Person with a disability	10	618
2014	Not a person with a disability	11	3844

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	635
2017	Not a person with a disability	9	3209
2014	Person with a disability	7	618
2014	Not a person with a disability	8	3844

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	9	635
2017	Not a person with a disability	9	3209
2014	Person with a disability	10	618
2014	Not a person with a disability	10	3844

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	635
2017	Not a person with a disability	11	3209
2014	Person with a disability	12	618
2014	Not a person with a disability	11	3844

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	635
2017	Not a person with a disability	14	3209
2014	Person with a disability	14	618
2014	Not a person with a disability	12	3844

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	8	635
2017	Not a person with a disability	9	3209
2014	Person with a disability	11	618
2014	Not a person with a disability	7	3844

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	18	635
2017	Not a person with a disability	11	3209
2014	Person with a disability	18	618
2014	Not a person with a disability	11	3844

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	25	635
2017	Not a person with a disability	21	3209
2014	Person with a disability	25	618
2014	Not a person with a disability	19	3844

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	10	635
2017	Not a person with a disability	7	3209
2014	Person with a disability	12	618
2014	Not a person with a disability	7	3844

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	50	635
2017	Not a person with a disability	43	3209
2014	Person with a disability	52	618
2014	Not a person with a disability	41	3844

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	2	635
2017	Not a person with a disability	1	3209
2014	Person with a disability	3	618
2014	Not a person with a disability	1	3844

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	55	635
2017	Not a person with a disability	49	3209
2014	Person with a disability	55	618
2014	Not a person with a disability	50	3844

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	2	635
2017	Not a person with a disability	1	3209

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	15	635
2017	Not a person with a disability	13	3209
2014	Person with a disability	16	618
2014	Not a person with a disability	12	3844

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	93	7	726
2017	Not a person with a disability	93	7	3415

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	17	17	21	11	14	16	4	42	31	2238
2017	Not a person with a disability	21	20	18	5	5	24	7	59	14	26754
2014	Person with a disability	18	19	18	10	14	17	3	47	31	2178
2014	Not a person with a disability	22	21	19	5	5	22	6	60	14	29580

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	29	27	18	10	11	6	1	59	22	2236
2017	Not a person with a disability	36	33	15	5	4	7	1	75	9	26729
2014	Person with a disability	30	28	15	9	10	6	1	63	21	2176
2014	Not a person with a disability	37	33	15	5	3	7	1	76	8	29559
2011	Person with a disability	33	34	12	10	8	2	0	69	18	1990
2011	Not a person with a disability	41	38	10	5	2	3	0	82	7	29250

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	23	77	2228
2017	Not a person with a disability	6	94	26699
2014	Person with a disability	23	77	2171
2014	Not a person with a disability	6	94	29540

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	32	510
2017	Not a person with a disability	29	1648
2014	Person with a disability	34	494
2014	Not a person with a disability	29	1772

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	86	510
2017	Not a person with a disability	79	1648
2014	Person with a disability	83	494
2014	Not a person with a disability	78	1772

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	510
2017	Not a person with a disability	2	1648
2014	Person with a disability	2	494
2014	Not a person with a disability	2	1772

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Not a person with a disability	0	1648

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	510
2017	Not a person with a disability	5	1648
2014	Person with a disability	4	494
2014	Not a person with a disability	5	1772

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	510
2017	Not a person with a disability	10	1648
2014	Person with a disability	6	494
2014	Not a person with a disability	9	1772

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	510
2017	Not a person with a disability	9	1648
2014	Person with a disability	11	494
2014	Not a person with a disability	10	1772

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	15	507
2017	Not a person with a disability	34	1642
2014	Person with a disability	14	495
2014	Not a person with a disability	28	1769

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	10	507
2017	Not a person with a disability	23	1642
2014	Person with a disability	12	495
2014	Not a person with a disability	23	1769

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	10	507
2017	Not a person with a disability	22	1642
2014	Person with a disability	7	495
2014	Not a person with a disability	18	1769

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	507
2017	Not a person with a disability	7	1642
2014	Person with a disability	7	495
2014	Not a person with a disability	6	1769

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	24	507
2017	Not a person with a disability	25	1642
2014	Person with a disability	19	495
2014	Not a person with a disability	25	1769

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	18	507
2017	Not a person with a disability	30	1642
2014	Person with a disability	15	495
2014	Not a person with a disability	26	1769

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	5	507
2017	Not a person with a disability	4	1642
2014	Person with a disability	3	495
2014	Not a person with a disability	2	1769

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	1	507
2017	Not a person with a disability	1	1642

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	507
2017	Not a person with a disability	6	1642
2014	Person with a disability	8	495
2014	Not a person with a disability	6	1769

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	507
2017	Not a person with a disability	13	1642
2014	Person with a disability	12	495
2014	Not a person with a disability	13	1769

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	1	507
2017	Not a person with a disability	1	1642

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	66	507
2017	Not a person with a disability	3	1642
2014	Person with a disability	63	495
2014	Not a person with a disability	3	1769

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Not a person with a disability	0	1769

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	507
2017	Not a person with a disability	19	1642
2014	Person with a disability	21	495
2014	Not a person with a disability	29	1769

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	37	507
2017	Not a person with a disability	25	1649
2014	Person with a disability	37	493
2014	Not a person with a disability	25	1775

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	20	507
2017	Not a person with a disability	13	1649
2014	Person with a disability	20	493
2014	Not a person with a disability	12	1775

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	507
2017	Not a person with a disability	3	1649
2014	Person with a disability	6	493
2014	Not a person with a disability	2	1775

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	33	507
2017	Not a person with a disability	16	1649
2014	Person with a disability	33	493
2014	Not a person with a disability	17	1775

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	507
2017	Not a person with a disability	4	1649
2014	Person with a disability	7	493
2014	Not a person with a disability	5	1775

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	507
2017	Not a person with a disability	5	1649
2014	Person with a disability	10	493
2014	Not a person with a disability	4	1775

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	507
2017	Not a person with a disability	9	1649
2014	Person with a disability	10	493
2014	Not a person with a disability	9	1775

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	507
2017	Not a person with a disability	6	1649
2014	Person with a disability	12	493
2014	Not a person with a disability	8	1775

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	38	507
2017	Not a person with a disability	54	1649
2014	Person with a disability	35	493
2014	Not a person with a disability	53	1775

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	8	440
2017	Not a person with a disability	6	1562
2014	Person with a disability	7	446
2014	Not a person with a disability	6	1691

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	440
2017	Not a person with a disability	14	1562
2014	Person with a disability	7	446
2014	Not a person with a disability	12	1691

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	6	440
2017	Not a person with a disability	4	1562
2014	Person with a disability	6	446
2014	Not a person with a disability	4	1691

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	2	440
2017	Not a person with a disability	3	1562
2014	Person with a disability	3	446
2014	Not a person with a disability	3	1691

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	440
2017	Not a person with a disability	2	1562
2014	Person with a disability	3	446
2014	Not a person with a disability	3	1691

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	440
2017	Not a person with a disability	5	1562
2014	Person with a disability	6	446
2014	Not a person with a disability	4	1691

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	12	440
2017	Not a person with a disability	8	1562
2014	Person with a disability	10	446
2014	Not a person with a disability	10	1691

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	11	440
2017	Not a person with a disability	9	1562
2014	Person with a disability	9	446
2014	Not a person with a disability	9	1691

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	15	440
2017	Not a person with a disability	9	1562
2014	Person with a disability	16	446
2014	Not a person with a disability	9	1691

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	26	440
2017	Not a person with a disability	19	1562
2014	Person with a disability	23	446
2014	Not a person with a disability	18	1691

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	9	440
2017	Not a person with a disability	7	1562
2014	Person with a disability	12	446
2014	Not a person with a disability	7	1691

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	50	440
2017	Not a person with a disability	40	1562
2014	Person with a disability	48	446
2014	Not a person with a disability	40	1691

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	3	440
2017	Not a person with a disability	1	1562
2014	Person with a disability	3	446
2014	Not a person with a disability	2	1691

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	61	440
2017	Not a person with a disability	60	1562
2014	Person with a disability	60	446
2014	Not a person with a disability	64	1691

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	1	440
2017	Not a person with a disability	1	1562

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	13	440
2017	Not a person with a disability	15	1562
2014	Person with a disability	15	446
2014	Not a person with a disability	13	1691

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	93	7	509
2017	Not a person with a disability	93	7	1653

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	18	21	7	10	20	4	49	23	2237
2017	Not a person with a disability	22	20	19	3	2	27	6	64	8	26743
2014	Person with a disability	20	18	21	8	8	22	4	50	22	2178
2014	Not a person with a disability	23	19	19	3	2	27	6	64	7	29576

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	31	27	17	9	8	7	1	63	18	2233
2017	Not a person with a disability	38	32	15	3	2	9	1	78	6	26691
2014	Person with a disability	32	27	16	7	7	9	1	66	16	2176
2014	Not a person with a disability	39	32	15	3	2	9	1	79	5	29560
2011	Person with a disability	35	33	12	9	7	4	0	71	16	1992
2011	Not a person with a disability	44	37	10	3	2	4	0	84	5	29238

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	57	43	2229
2017	Not a person with a disability	13	87	26731
2014	Person with a disability	59	41	2174
2014	Not a person with a disability	12	88	29530

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Person with a disability	86	14	1271
2017	Not a person with a disability	79	21	3581
2014	Person with a disability	86	14	1276
2014	Not a person with a disability	79	21	3573

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	40	35	6	11	8	1	0	75	19	1088
2017	Not a person with a disability	46	38	6	6	3	1	1	84	10	2808
2014	Person with a disability	49	28	5	11	6	1	0	78	17	1102
2014	Not a person with a disability	53	34	5	5	3	0	0	87	8	2839

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	34	47	10	4	1	1	2	84	6	2240
2017	Not a person with a disability	28	50	10	5	2	2	3	82	7	26778
2014	Person with a disability	34	47	10	5	2	1	1	83	7	2176
2014	Not a person with a disability	28	50	11	5	2	2	2	81	8	29585
2011	Person with a disability	34	51	8	4	1	1	2	87	6	1992
2011	Not a person with a disability	28	54	10	5	1	1	2	84	6	29269
2008	Person with a disability	32	50	8	5	2	1	2	84	7	1765
2008	Not a person with a disability	25	54	10	6	2	1	2	82	8	27236

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	16	29	19	11	9	12	4	53	24	2237
2017	Not a person with a disability	16	29	20	8	5	17	5	57	17	26735
2014	Person with a disability	14	27	19	13	10	13	4	49	28	2176
2014	Not a person with a disability	14	28	22	9	6	16	5	53	19	29569
2011	Person with a disability	14	30	20	12	10	12	2	51	25	1991
2011	Not a person with a disability	15	32	22	8	4	15	3	59	15	29269

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	43	30	10	4	3	8	2	80	8	2240
2017	Not a person with a disability	45	32	10	2	1	7	3	86	3	26757
2014	Person with a disability	41	30	12	4	3	8	2	79	8	2177
2014	Not a person with a disability	42	34	11	2	1	8	2	85	3	29581
2011	Person with a disability	40	32	13	4	3	7	1	78	8	1995
2011	Not a person with a disability	42	36	10	2	1	7	2	85	4	29266
2008	Person with a disability	36	35	11	5	3	8	2	78	10	1764
2008	Not a person with a disability	39	39	9	2	1	7	2	86	4	27218

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	30	30	14	9	6	9	2	67	17	2236
2017	Not a person with a disability	35	33	13	4	2	10	3	78	7	26706
2014	Person with a disability	31	28	15	9	6	10	2	66	17	2175
2014	Not a person with a disability	34	33	14	4	3	11	2	76	8	29577
2011	Person with a disability	29	32	14	7	7	9	1	68	16	1988
2011	Not a person with a disability	34	35	14	4	2	9	2	78	7	29206
2008	Person with a disability	27	32	13	11	8	7	2	65	21	1764
2008	Not a person with a disability	34	37	12	6	3	7	2	77	10	27214

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	53	23	8	8	8	1	0	77	15	2233
2017	Not a person with a disability	60	25	7	4	3	1	0	86	7	26728

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	51	22	11	6	7	2	0	75	14	2234
2017	Not a person with a disability	56	25	10	3	3	2	0	83	7	26737

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	39	14	12	11	3	0	62	23	2231
2017	Not a person with a disability	28	43	15	7	4	4	0	74	11	26694

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	14	30	18	18	19	2	0	44	38	2235
2017	Not a person with a disability	20	41	18	13	7	2	0	62	20	26723

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	26	18	13	17	1	2	50	31	2228
2017	Not a person with a disability	27	28	19	12	11	1	2	57	23	26725

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	25	25	17	12	1	2	45	29	2229
2017	Not a person with a disability	20	29	27	14	8	0	1	50	23	26712

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	24	27	20	13	11	1	4	53	25	2228
2017	Not a person with a disability	27	29	21	12	7	1	4	59	20	26682

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	23	21	20	16	13	3	4	48	31	2231
2017	Not a person with a disability	28	24	20	13	9	2	4	56	23	26710

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	52	16	8	3	2	2	18	85	6	2223
2017	Not a person with a disability	55	17	8	3	2	1	15	86	5	26668

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	25	28	23	12	10	0	1	54	23	2229
2017	Not a person with a disability	33	31	20	9	5	0	1	65	14	26616

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	22	29	22	14	9	1	2	53	24	2227
2017	Not a person with a disability	29	33	21	9	5	1	2	64	14	26588

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	18	27	23	17	12	1	1	46	30	2231
2017	Not a person with a disability	23	31	23	13	7	1	2	56	21	26610

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	28	29	19	13	9	1	2	59	22	2230
2017	Not a person with a disability	32	32	19	10	5	1	2	66	15	26604

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	21	26	23	16	11	1	2	49	28	2218
2017	Not a person with a disability	25	32	22	12	7	1	2	58	19	26566

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	41	24	17	8	6	0	3	68	15	2234
2017	Not a person with a disability	54	23	12	5	3	0	3	80	8	26729

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	52	19	10	8	7	1	3	74	16	2226
2017	Not a person with a disability	71	13	5	3	3	1	4	88	6	26724

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	50	28	12	4	3	0	2	80	7	2234
2017	Not a person with a disability	58	26	8	3	2	0	3	87	5	26696

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	46	22	12	8	8	1	2	71	17	2231
2017	Not a person with a disability	60	20	8	5	4	1	3	83	9	26704

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	47	11	4	2	1	1	36	90	4	2227
2017	Not a person with a disability	54	11	4	2	1	1	29	91	3	26689

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	51	22	10	4	3	1	10	81	7	2215
2017	Not a person with a disability	60	19	9	3	1	1	7	86	5	26565

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	46	20	10	7	10	1	5	71	18	2234
2017	Not a person with a disability	53	18	9	7	9	1	4	74	16	26738

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	29	30	20	10	7	1	3	62	17	2231
2017	Not a person with a disability	46	31	13	5	2	0	3	80	7	26693

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	7	21	39	20	12	1	0	29	32	2233
2017	Not a person with a disability	13	32	38	12	5	0	0	45	17	26767

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	19	25	36	14	6	0	0	20	44	2232
2017	Not a person with a disability	8	18	41	22	9	0	0	32	26	26640

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	35	26	17	8	8	5	1	37	63	2237
2017	Not a person with a disability	38	28	16	7	6	4	1	40	60	26762

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	22	1309
2017	Not a person with a disability	19	15024

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	36	1309
2017	Not a person with a disability	35	15024

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	19	1309
2017	Not a person with a disability	16	15024

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	36	1309
2017	Not a person with a disability	37	15024

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	7	1309
2017	Not a person with a disability	4	15024

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Person with a disability	47	1309
2017	Not a person with a disability	44	15024

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Person with a disability	7	50	19	10	4	11	1287
2017	Not a person with a disability	7	63	15	7	2	6	14821

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	9	18	17	17	27	3	10	31	50	1317
2017	Not a person with a disability	11	22	18	16	19	2	11	38	41	15190

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Person with a disability	5	12	13	18	39	2	9	19	66	1314
2017	Not a person with a disability	5	16	16	20	32	2	9	24	58	15183

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 117. Are you a person with a disability?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.