2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	45	13	8	5	74	13	14225
2017	Does not provide services to public	34	45	11	6	4	79	10	14886
2014	Provides services to public	28	47	13	8	5	75	12	16000
2014	Does not provide services to public	33	45	11	7	4	78	11	15875
2011	Provides services to public	30	45	13	8	5	75	13	15978
2011	Does not provide services to public	37	42	11	7	4	79	10	15484
2008	Provides services to public	30	45	12	7	4	76	12	15099
2008	Does not provide services to public	37	43	10	6	4	80	10	13829

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	37	18	13	10	0	0	59	24	14211
2017	Does not provide services to public	31	40	14	10	6	0	0	71	16	14864

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	36	10	4	2	85	5	14199
2017	Does not provide services to public	54	34	8	3	1	88	4	14849
2014	Provides services to public	58	30	8	2	1	88	4	15990
2014	Does not provide services to public	63	27	7	2	1	90	3	15868
2011	Provides services to public	56	32	8	2	1	88	4	15991
2011	Does not provide services to public	62	29	7	2	1	90	3	15524

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	42	13	6	4	77	10	14164
2017	Does not provide services to public	43	40	10	5	3	83	7	14823
2014	Provides services to public	37	42	12	6	3	79	9	15991
2014	Does not provide services to public	45	38	10	5	2	83	7	15865
2011	Provides services to public	35	45	11	6	3	79	10	15999
2011	Does not provide services to public	43	41	9	5	2	84	7	15510
2008	Provides services to public	36	45	10	6	3	81	9	15178
2008	Does not provide services to public	43	42	7	5	2	85	7	13896

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	34	17	9	7	1	67	16	14203
2017	Does not provide services to public	41	35	14	6	4	1	76	10	14859
2014	Provides services to public	31	36	16	10	6	1	68	16	15999
2014	Does not provide services to public	38	36	13	7	5	1	75	12	15877
2011	Provides services to public	28	38	18	9	7	1	66	16	15972
2011	Does not provide services to public	35	38	16	6	4	1	73	11	15484

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	37	16	10	6	0	67	17	14194
2017	Does not provide services to public	39	37	13	7	4	0	76	11	14876
2014	Provides services to public	29	38	15	11	6	0	68	17	15996
2014	Does not provide services to public	37	38	12	8	4	0	76	12	15873
2011	Provides services to public	26	41	17	10	6	1	67	16	15964
2011	Does not provide services to public	34	40	14	7	4	0	75	11	15477
2008	Provides services to public	28	43	14	9	5	0	71	15	15158
2008	Does not provide services to public	35	42	12	8	4	0	77	11	13875

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	27	20	12	9	5	57	22	14206
2017	Does not provide services to public	35	27	17	9	6	4	66	16	14860
2014	Provides services to public	28	27	19	12	9	5	58	22	15993
2014	Does not provide services to public	36	28	17	9	6	4	66	16	15878
2011	Provides services to public	25	28	19	12	9	5	57	23	15971
2011	Does not provide services to public	34	28	17	10	7	4	65	17	15473
2008	Provides services to public	26	29	17	13	9	6	59	22	15163
2008	Does not provide services to public	32	30	16	10	7	5	66	17	13880

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	48	30	11	5	3	2	0	80	9	14230
2017	Does not provide services to public	48	31	10	5	3	2	1	82	8	14892
2014	Provides services to public	47	31	11	5	4	2	1	80	9	15996
2014	Does not provide services to public	48	30	11	5	3	2	1	80	9	15879
2011	Provides services to public	44	33	11	6	4	2	1	78	10	15979
2011	Does not provide services to public	45	32	11	6	3	2	1	80	9	15506
2008	Provides services to public	44	32	11	6	4	3	1	78	11	15179
2008	Does not provide services to public	44	31	11	6	4	3	1	78	10	13885

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	47	33	9	6	4	1	81	10	14218
2017	Does not provide services to public	46	34	9	6	3	1	81	10	14887
2014	Provides services to public	45	35	9	6	4	1	81	10	15992
2014	Does not provide services to public	47	34	9	7	4	0	81	10	15875
2011	Provides services to public	41	37	10	7	4	1	79	12	15966
2011	Does not provide services to public	43	35	9	7	4	1	79	11	15490
2008	Provides services to public	42	36	9	7	4	1	79	12	15174
2008	Does not provide services to public	42	36	9	7	5	1	79	12	13884

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	26	10	5	4	81	9	14202
2017	Does not provide services to public	56	27	9	5	4	83	9	14861
2014	Provides services to public	52	30	8	5	4	83	9	15986
2014	Does not provide services to public	55	28	8	5	3	84	8	15875

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	30	16	9	8	8	0	65	18	14233
2017	Does not provide services to public	33	33	14	7	5	7	0	71	14	14890
2014	Provides services to public	29	31	16	8	7	9	0	66	16	15988
2014	Does not provide services to public	33	34	14	8	5	7	0	71	13	15871
2011	Provides services to public	22	31	20	10	9	8	0	58	21	15993
2011	Does not provide services to public	26	34	18	9	6	7	1	65	16	15493

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	30	18	13	10	3	57	24	14232
2017	Does not provide services to public	29	34	16	11	7	3	65	18	14889
2014	Provides services to public	24	32	19	13	9	3	58	23	15989
2014	Does not provide services to public	28	35	17	11	7	2	64	19	15871
2011	Provides services to public	20	32	20	13	12	3	53	26	15968
2011	Does not provide services to public	23	36	18	11	9	2	60	21	15479
2008	Provides services to public	22	34	18	12	10	3	58	23	15162
2008	Does not provide services to public	27	36	16	10	8	3	64	19	13869

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	18	27	19	17	12	7	48	31	14223
2017	Does not provide services to public	20	33	19	14	8	6	57	23	14874
2014	Provides services to public	17	28	21	16	11	7	48	30	15985
2014	Does not provide services to public	19	33	20	14	8	5	56	24	15861
2011	Provides services to public	11	30	21	18	11	8	45	32	15987
2011	Does not provide services to public	13	37	20	15	8	6	54	25	15506
2008	Provides services to public	11	32	20	18	11	8	47	32	15161
2008	Does not provide services to public	13	37	19	16	8	7	54	26	13873

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	27	17	14	14	7	52	30	14229
2017	Does not provide services to public	25	30	17	12	10	6	59	23	14886
2014	Provides services to public	20	28	18	14	13	7	52	28	15988
2014	Does not provide services to public	25	32	17	11	9	5	60	22	15867
2011	Provides services to public	16	31	19	14	13	7	51	29	15991
2011	Does not provide services to public	21	35	17	12	9	6	60	22	15511
2008	Provides services to public	16	32	18	13	11	9	53	27	15162
2008	Does not provide services to public	21	35	16	11	8	7	61	21	13880

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	31	17	16	12	4	53	29	14209
2017	Does not provide services to public	22	36	16	14	8	4	60	23	14873
2014	Provides services to public	18	33	18	16	11	4	54	28	15984
2014	Does not provide services to public	21	36	16	15	9	3	59	24	15853
2011	Provides services to public	14	34	18	18	11	4	50	30	15974
2011	Does not provide services to public	17	39	16	16	8	3	58	25	15489
2008	Provides services to public	17	40	15	16	8	3	59	25	15160
2008	Does not provide services to public	19	42	14	15	7	3	63	22	13875

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	36	19	15	11	1	55	26	14216
2017	Does not provide services to public	27	39	16	11	7	0	66	18	14878
2014	Provides services to public	17	35	19	16	12	0	53	28	15992
2014	Does not provide services to public	25	38	16	13	8	0	63	20	15874
2011	Provides services to public	15	38	18	17	12	1	53	29	15999
2011	Does not provide services to public	23	41	16	13	7	0	64	20	15510

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	44	10	9	3	0	0	78	12	14219
2017	Does not provide services to public	32	45	11	8	3	0	0	77	12	14866

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	22	20	15	12	19	1	42	33	14206
2017	Does not provide services to public	14	24	19	15	9	17	2	47	30	14878
2014	Provides services to public	11	22	20	17	13	16	1	40	36	15992
2014	Does not provide services to public	14	24	18	16	11	14	2	46	33	15878

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	40	37	11	8	4	1	0	78	12	14231
2017	Does not provide services to public	40	36	11	7	4	1	0	77	11	14895
2014	Provides services to public	39	37	10	8	5	1	0	77	12	15999
2014	Does not provide services to public	40	36	11	7	4	1	0	77	12	15879
2011	Provides services to public	34	39	12	9	5	1	0	74	14	15989
2011	Does not provide services to public	36	38	11	9	5	1	0	75	13	15509
2008	Provides services to public	37	38	10	8	6	1	0	76	14	15174
2008	Does not provide services to public	36	37	11	9	6	1	1	74	14	13888

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	30	38	10	13	6	1	1	69	20	1172
2017	Does not provide services to public	37	38	10	8	4	1	2	78	12	2841
2014	Provides services to public	31	35	12	11	6	2	2	69	18	1311
2014	Does not provide services to public	38	35	9	8	4	2	4	77	13	3153

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	34	15	15	9	2	0	60	24	14214
2017	Does not provide services to public	28	37	13	13	6	2	1	67	20	14868
2014	Provides services to public	22	40	14	16	7	2	0	63	23	16000
2014	Does not provide services to public	26	41	12	13	6	2	1	69	19	15879
2011	Provides services to public	20	38	15	17	8	2	0	60	25	15994
2011	Does not provide services to public	25	39	13	14	7	2	0	65	21	15509
2008	Provides services to public	21	39	14	15	8	2	1	62	24	15176
2008	Does not provide services to public	26	39	13	13	7	2	1	67	20	13877

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	27	17	17	13	8	1	49	33	14216
2017	Does not provide services to public	24	30	15	13	8	8	1	60	23	14882
2014	Provides services to public	18	29	17	17	12	6	1	51	31	15992
2014	Does not provide services to public	27	31	15	12	8	6	1	62	22	15877
2011	Provides services to public	17	27	18	17	14	6	1	47	34	15982
2011	Does not provide services to public	26	30	15	13	10	6	1	59	25	15495
2008	Provides services to public	18	29	16	16	13	7	1	51	31	15170
2008	Does not provide services to public	26	31	15	12	9	7	1	62	22	13880

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	43	10	16	8	0	65	24	14234
2017	Does not provide services to public	27	44	11	13	5	0	70	18	14885
2014	Provides services to public	23	44	11	15	7	0	67	22	15997
2014	Does not provide services to public	28	42	11	13	6	0	71	18	15863
2011	Provides services to public	24	46	10	13	6	0	70	19	15988
2011	Does not provide services to public	29	43	12	11	4	1	73	15	15494
2008	Provides services to public	23	48	10	13	6	0	71	19	15166
2008	Does not provide services to public	27	44	12	11	5	1	72	16	13885

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	40	14	7	5	73	12	14223
2017	Does not provide services to public	41	39	11	6	3	80	9	14879
2014	Provides services to public	33	41	14	7	4	74	11	16001
2014	Does not provide services to public	41	38	11	6	3	80	9	15874
2011	Provides services to public	35	39	14	7	5	74	12	15980
2011	Does not provide services to public	42	37	11	6	4	80	9	15503
2008	Provides services to public	30	43	14	7	5	74	12	15173
2008	Does not provide services to public	37	42	11	6	3	79	10	13888

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	39	41	10	7	4	80	10	14207
2017	Does not provide services to public	46	38	8	5	3	85	8	14867
2014	Provides services to public	39	42	10	6	3	81	10	15987
2014	Does not provide services to public	46	37	8	5	3	83	8	15866
2011	Provides services to public	37	44	9	6	4	81	10	15991
2011	Does not provide services to public	43	40	8	5	3	84	8	15499
2008	Provides services to public	36	47	9	5	3	83	9	15171
2008	Does not provide services to public	42	43	8	5	3	85	8	13893

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	32	17	15	11	2	56	27	14202
2017	Does not provide services to public	27	37	15	11	7	2	66	19	14869
2014	Provides services to public	22	34	17	15	10	2	57	26	15994
2014	Does not provide services to public	28	37	15	11	7	2	66	19	15873
2011	Provides services to public	21	37	17	14	10	1	58	24	15988
2011	Does not provide services to public	28	38	15	11	7	1	67	18	15505
2008	Provides services to public	21	39	16	13	9	1	61	23	15170
2008	Does not provide services to public	26	40	15	11	7	1	67	18	13884

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	28	15	16	16	2	1	51	33	14215
2017	Does not provide services to public	25	31	14	14	13	2	2	58	27	14867
2014	Provides services to public	21	30	14	16	17	2	1	52	34	15995
2014	Does not provide services to public	25	31	14	15	14	2	1	57	29	15871
2011	Provides services to public	17	30	15	18	18	1	1	48	37	15988
2011	Does not provide services to public	20	32	14	16	15	1	2	54	32	15492
2008	Provides services to public	18	37	13	15	15	1	1	56	31	15170
2008	Does not provide services to public	21	37	12	14	13	1	1	59	28	13886

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	20	37	16	15	11	0	0	57	26	14190
2017	Does not provide services to public	32	42	12	9	5	0	0	73	15	14832
2014	Provides services to public	16	38	15	17	13	0	0	54	30	16003
2014	Does not provide services to public	26	42	12	11	7	0	0	69	18	15875
2011	Provides services to public	21	39	15	14	9	1	1	61	23	15979
2011	Does not provide services to public	34	42	11	8	4	0	0	76	13	15498

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	33	20	14	10	1	56	24	14181
2017	Does not provide services to public	35	36	14	9	5	0	72	14	14843
2014	Provides services to public	19	35	19	15	11	0	55	27	15996
2014	Does not provide services to public	33	37	14	10	6	0	70	16	15875

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	40	15	11	6	0	68	17	14181
2017	Does not provide services to public	35	40	12	8	4	0	76	12	14841
2014	Provides services to public	26	41	15	11	7	0	68	17	16000
2014	Does not provide services to public	34	39	13	8	4	0	74	12	15871
2011	Provides services to public	34	42	12	8	4	1	77	11	15974
2011	Does not provide services to public	41	41	10	5	2	1	83	7	15490

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	17	30	23	13	9	6	1	51	24	14224
2017	Does not provide services to public	23	38	20	9	5	4	0	64	15	14868

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	35	10	7	5	0	0	77	12	14212
2017	Does not provide services to public	47	34	9	6	3	0	1	82	10	14874
2014	Provides services to public	38	36	12	8	5	0	0	75	13	15996
2014	Does not provide services to public	45	35	10	6	4	0	1	80	10	15869
2011	Provides services to public	37	40	11	7	4	1	1	78	11	15984
2011	Does not provide services to public	45	37	9	6	2	0	1	83	8	15502

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	19	14	8	11	3	15	59	24	14210
2017	Does not provide services to public	34	22	12	8	8	3	13	66	19	14863
2014	Provides services to public	28	21	14	8	12	3	13	59	24	15996
2014	Does not provide services to public	33	22	12	9	8	2	13	66	21	15871
2011	Provides services to public	29	21	13	9	13	3	13	59	26	15987
2011	Does not provide services to public	34	23	11	9	8	2	13	67	20	15503
2008	Provides services to public	29	22	12	9	11	3	13	61	25	15168
2008	Does not provide services to public	37	24	10	9	8	2	11	70	19	13880

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	33	13	5	2	1	2	79	7	14232
2017	Does not provide services to public	45	35	13	4	2	0	1	81	6	14892
2014	Provides services to public	42	32	16	5	3	0	2	75	9	16003
2014	Does not provide services to public	43	35	14	5	2	0	1	79	7	15876
2011	Provides services to public	39	33	17	6	3	0	2	73	9	15998
2011	Does not provide services to public	42	36	15	5	2	0	1	78	7	15513
2008	Provides services to public	33	35	19	7	4	0	1	69	11	15178
2008	Does not provide services to public	34	37	18	7	3	0	1	72	10	13891

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	63	21	5	3	3	1	4	89	6	14204
2017	Does not provide services to public	64	22	4	3	3	1	3	89	6	14864
2014	Provides services to public	64	22	5	3	3	1	3	89	6	15997
2014	Does not provide services to public	64	22	4	3	3	1	3	90	6	15877
2011	Provides services to public	59	26	5	4	4	1	2	87	8	15992
2011	Does not provide services to public	63	24	4	3	3	1	2	89	6	15518

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Provides services to public	20	46	34	14231
2017	Does not provide services to public	24	44	32	14883
2014	Provides services to public	20	46	34	16000
2014	Does not provide services to public	23	45	32	15879
2011	Provides services to public	21	47	32	16006
2011	Does not provide services to public	25	45	30	15524

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public	24	39	16	7	8	7	2838
2017	Does not provide services to public	25	42	17	4	7	6	3558
2014	Provides services to public	24	44	15	9	9999	7	3233
2014	Does not provide services to public	26	47	14	6	9999	6	3680
2011	Provides services to public	25	40	19	9	9999	7	3296
2011	Does not provide services to public	24	47	17	5	9999	6	3794

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	40	10	5	3	1	82	8	14198
2017	Does not provide services to public	45	40	9	4	2	0	85	6	14875
2014	Provides services to public	39	42	11	5	3	1	81	8	15998
2014	Does not provide services to public	44	40	10	4	2	0	85	6	15864
2011	Provides services to public	35	46	11	6	3	1	81	8	15995
2011	Does not provide services to public	42	42	9	4	2	1	85	6	15514
2008	Provides services to public	42	42	9	4	2	1	85	6	15172
2008	Does not provide services to public	47	39	8	3	2	1	86	6	13887

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	40	16	9	5	1	69	15	14217
2017	Does not provide services to public	31	43	14	7	3	1	75	11	14863
2014	Provides services to public	31	41	16	7	4	1	73	11	16002
2014	Does not provide services to public	35	41	14	6	3	1	77	9	15878
2011	Provides services to public	27	42	17	8	4	1	70	13	15981
2011	Does not provide services to public	31	44	14	7	3	1	76	10	15481

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	23	34	18	9	1	4	28	36	14173
2017	Does not provide services to public	10	23	37	17	9	1	3	27	34	14820
2014	Provides services to public	12	26	35	16	7	1	3	24	39	15970
2014	Does not provide services to public	9	26	38	17	8	1	2	25	36	15846
2011	Provides services to public	10	26	36	17	8	1	3	25	38	15939
2011	Does not provide services to public	9	24	37	18	8	1	3	27	35	15460
2008	Provides services to public	9	25	37	18	7	1	2	27	35	15143
2008	Does not provide services to public	8	26	38	18	7	1	2	25	36	13865

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	19	29	19	14	3	4	35	34	14125
2017	Does not provide services to public	8	16	29	23	17	3	4	42	26	14778
2014	Provides services to public	12	21	30	20	12	2	3	34	35	15946
2014	Does not provide services to public	9	18	30	23	14	2	3	40	29	15831
2011	Provides services to public	11	19	29	22	13	2	4	37	32	15931
2011	Does not provide services to public	8	16	29	26	15	2	4	44	25	15465
2008	Provides services to public	8	17	31	25	14	2	3	41	27	15112
2008	Does not provide services to public	7	16	29	26	15	2	3	44	25	13848

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	12	19	30	20	12	2	5	35	33	14143
2017	Does not provide services to public	12	21	31	18	11	2	4	31	35	14800
2014	Provides services to public	13	20	29	20	11	2	4	34	35	15960
2014	Does not provide services to public	13	22	31	18	10	2	4	30	37	15826
2011	Provides services to public	10	19	31	22	12	2	5	36	31	15924
2011	Does not provide services to public	12	21	32	19	10	2	4	31	35	15458
2008	Provides services to public	9	18	31	24	11	2	4	38	29	15122
2008	Does not provide services to public	10	20	33	21	10	2	3	33	32	13852

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	8	12	28	27	18	2	6	48	22	14094
2017	Does not provide services to public	7	14	32	27	16	1	4	45	22	14729
2014	Provides services to public	8	13	30	27	16	1	5	46	22	15920
2014	Does not provide services to public	7	15	34	27	14	1	3	43	23	15795
2011	Provides services to public	7	13	30	28	15	1	6	46	22	15914
2011	Does not provide services to public	6	15	34	27	14	1	3	43	21	15432
2008	Provides services to public	6	13	30	30	15	1	4	47	20	15115
2008	Does not provide services to public	6	15	34	27	14	1	3	42	22	13848

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	13	18	27	20	15	2	5	38	33	14132
2017	Does not provide services to public	11	19	29	20	14	2	4	36	33	14791
2014	Provides services to public	14	20	28	19	13	2	4	34	36	15947
2014	Does not provide services to public	13	21	30	19	12	1	3	33	36	15827
2011	Provides services to public	15	21	28	18	12	1	4	32	38	15937
2011	Does not provide services to public	12	22	31	19	12	1	4	33	35	15472
2008	Provides services to public	12	20	28	21	14	1	4	36	34	15114
2008	Does not provide services to public	11	21	30	20	13	1	3	34	34	13845

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	17	24	22	16	5	6	42	30	14144
2017	Does not provide services to public	8	16	27	24	16	4	6	44	26	14796
2014	Provides services to public	10	17	25	24	15	4	6	43	29	15948
2014	Does not provide services to public	8	16	27	26	16	3	5	45	25	15814
2011	Provides services to public	10	17	26	23	15	3	6	42	29	15908
2011	Does not provide services to public	7	16	28	26	15	3	5	45	25	15433
2008	Provides services to public	10	18	26	23	14	3	5	40	31	15138
2008	Does not provide services to public	11	19	28	22	13	3	4	38	32	13855

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	14	21	32	16	10	3	4	28	38	14152
2017	Does not provide services to public	11	20	34	17	11	3	4	30	33	14795
2014	Provides services to public	15	22	32	16	9	2	3	27	39	15964
2014	Does not provide services to public	11	21	34	18	10	3	4	30	34	15827

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	30	9	8	5	1	78	13	14225
2017	Does not provide services to public	47	31	8	7	5	1	79	12	14888
2014	Provides services to public	49	29	8	7	5	1	79	13	16000
2014	Does not provide services to public	50	29	8	8	5	1	79	13	15866

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	40	7	6	3	83	9	14201
2017	Does not provide services to public	45	39	7	6	2	84	8	14859
2014	Provides services to public	44	41	7	5	2	85	8	15992
2014	Does not provide services to public	45	40	7	6	2	85	8	15868

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	36	14	4	3	3	79	7	14202
2017	Does not provide services to public	45	35	12	3	2	3	83	5	14859
2014	Provides services to public	48	33	10	3	2	3	84	5	15992
2014	Does not provide services to public	52	31	10	3	2	3	86	4	15867

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	41	38	11	5	3	2	80	8	14222
2017	Does not provide services to public	45	39	9	4	2	2	85	6	14872
2014	Provides services to public	44	36	10	5	3	2	82	8	15997
2014	Does not provide services to public	49	35	9	4	2	2	85	6	15874
2011	Provides services to public	33	39	14	7	5	2	73	12	15975
2011	Does not provide services to public	37	40	12	5	3	2	79	8	15489

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	37	10	6	4	0	80	10	14220
2017	Does not provide services to public	49	36	8	4	3	0	85	7	14877
2014	Provides services to public	46	35	9	5	4	0	81	9	15990
2014	Does not provide services to public	52	34	8	4	2	0	86	6	15871
2011	Provides services to public	36	40	12	6	5	0	77	11	15941
2011	Does not provide services to public	43	39	9	5	3	0	83	8	15453
2008	Provides services to public	34	42	11	7	5	0	77	12	15159
2008	Does not provide services to public	39	42	10	5	3	1	82	9	13882

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	28	32	16	8	6	6	4	66	15	14226
2017	Does not provide services to public	31	33	15	8	5	5	3	70	14	14880
2014	Provides services to public	33	33	15	8	5	4	3	70	14	15998
2014	Does not provide services to public	35	33	13	8	4	4	3	73	13	15875

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	37	42	11	5	2	2	0	81	7	14196
2017	Does not provide services to public	40	41	12	3	1	3	1	83	5	14855
2014	Provides services to public	40	42	9	4	2	2	0	85	6	15997
2014	Does not provide services to public	42	39	10	3	1	3	1	86	4	15865
2011	Provides services to public	34	43	13	5	2	3	0	79	7	15961
2011	Does not provide services to public	36	41	13	4	1	4	1	80	6	15489

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	37	11	7	4	3	1	77	11	14195
2017	Does not provide services to public	41	37	11	6	3	3	1	80	9	14852
2014	Provides services to public	43	37	9	5	3	2	1	82	8	15993
2014	Does not provide services to public	46	36	9	5	2	2	1	84	7	15874
2011	Provides services to public	36	38	11	6	4	3	1	77	11	15963
2011	Does not provide services to public	40	37	11	6	3	3	1	80	9	15468
2008	Provides services to public	30	39	12	8	5	5	1	73	13	15166
2008	Does not provide services to public	34	37	12	8	4	4	1	75	13	13869

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	36	19	9	5	4	1	66	14	14209
2017	Does not provide services to public	28	35	19	9	4	5	1	67	14	14867
2014	Provides services to public	34	36	16	6	3	3	1	73	10	15993
2014	Does not provide services to public	33	35	17	7	4	4	1	71	11	15874
2011	Provides services to public	24	39	19	9	5	4	1	66	14	15976
2011	Does not provide services to public	26	38	19	8	4	4	1	67	14	15500

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	27	17	15	12	8	1	52	30	14191
2017	Does not provide services to public	22	27	17	13	10	9	2	55	26	14855
2014	Provides services to public	19	27	17	15	13	8	1	50	32	15996
2014	Does not provide services to public	21	27	17	14	11	8	2	53	27	15863
2011	Provides services to public	15	25	18	17	15	9	1	44	35	15997
2011	Does not provide services to public	17	26	19	14	12	9	3	49	29	15511

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	48	4	11	4	80	16	14243
2017	Does not provide services to public	36	47	4	10	4	83	13	14895
2014	Provides services to public	33	49	4	10	3	83	13	16000
2014	Does not provide services to public	41	45	4	8	2	86	10	15876
2011	Provides services to public	35	49	4	9	3	85	12	15997
2011	Does not provide services to public	44	45	3	6	2	89	8	15513
2008	Provides services to public	35	50	4	8	3	86	10	15166
2008	Does not provide services to public	42	47	3	6	2	88	8	13894

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	38	36	7	11	7	75	18	14222
2017	Does not provide services to public	44	35	6	10	5	79	14	14877
2014	Provides services to public	40	37	7	10	6	77	16	15996
2014	Does not provide services to public	48	33	6	8	4	82	12	15870
2011	Provides services to public	38	41	8	9	4	79	13	15949
2011	Does not provide services to public	46	36	6	7	3	83	11	15468

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	40	8	7	3	82	10	14197
2017	Does not provide services to public	51	36	6	4	2	88	6	14845
2014	Provides services to public	42	40	8	7	3	82	10	15985
2014	Does not provide services to public	52	36	7	4	2	88	6	15864

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	74	19	2	2	1	1	1	95	2	14206
2017	Does not provide services to public	72	19	3	2	1	1	1	94	3	14862
2014	Provides services to public	75	18	3	2	1	0	1	95	2	16001
2014	Does not provide services to public	74	18	3	2	1	1	1	94	3	15878
2011	Provides services to public	76	18	2	2	1	0	1	95	2	16002
2011	Does not provide services to public	75	17	3	2	1	1	1	94	3	15513
2008	Provides services to public	76	18	2	2	1	0	1	95	3	15154
2008	Does not provide services to public	74	18	3	2	1	1	1	94	4	13883

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	74	16	4	3	2	2	91	5	14230
2017	Does not provide services to public	69	18	4	5	2	2	88	7	14885
2014	Provides services to public	74	16	4	3	2	2	91	5	15995
2014	Does not provide services to public	69	17	5	5	3	2	87	8	15874
2011	Provides services to public	74	15	4	3	2	2	91	6	15983
2011	Does not provide services to public	70	17	4	5	3	2	88	8	15506
2008	Provides services to public	75	15	3	3	2	1	91	5	15165
2008	Does not provide services to public	69	17	4	6	4	1	87	10	13888

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	75	11	5	2	2	1	4	90	4	14230
2017	Does not provide services to public	70	14	5	4	2	1	4	88	7	14887
2014	Provides services to public	77	11	4	2	2	0	4	92	4	16000
2014	Does not provide services to public	72	13	5	4	3	0	4	88	7	15876
2011	Provides services to public	75	12	4	2	2	1	4	91	5	15983
2011	Does not provide services to public	71	13	5	4	3	0	4	88	7	15491
2008	Provides services to public	72	10	4	2	4	1	8	89	6	15167
2008	Does not provide services to public	67	12	5	4	5	1	7	85	9	13883

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	79	11	3	1	2	0	4	94	3	14208
2017	Does not provide services to public	78	11	3	2	2	0	4	93	4	14867
2014	Provides services to public	79	11	3	1	2	0	4	94	3	15993
2014	Does not provide services to public	78	11	3	2	2	0	4	93	4	15872
2011	Provides services to public	78	11	3	1	2	1	4	93	3	15976
2011	Does not provide services to public	78	11	4	2	2	0	4	92	4	15485
2008	Provides services to public	78	7	3	1	3	1	8	93	4	15150
2008	Does not provide services to public	78	7	3	2	3	0	6	91	6	13880

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	66	15	7	2	2	2	6	88	4	14225
2017	Does not provide services to public	61	19	7	4	2	2	5	86	6	14883
2014	Provides services to public	67	15	6	2	2	2	6	89	4	15999
2014	Does not provide services to public	63	18	7	4	2	1	5	86	6	15875

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	69	15	5	2	2	2	3	90	5	14210
2017	Does not provide services to public	67	19	5	2	1	2	3	91	3	14870
2014	Provides services to public	70	15	5	2	2	2	3	90	5	15995
2014	Does not provide services to public	68	18	5	2	1	2	3	91	4	15875
2011	Provides services to public	71	16	5	2	2	2	2	91	4	15986
2011	Does not provide services to public	69	17	6	2	1	2	3	91	3	15496
2008	Provides services to public	72	15	5	2	2	2	2	91	4	15171
2008	Does not provide services to public	68	17	6	2	1	2	3	90	4	13891

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	15	85	14198
2017	Does not provide services to public	13	87	14867
2014	Provides services to public	17	83	15984
2014	Does not provide services to public	14	86	15856

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	46	2185
2017	Does not provide services to public	52	1970
2014	Provides services to public	48	2639
2014	Does not provide services to public	54	2138

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	66	2185
2017	Does not provide services to public	62	1970
2014	Provides services to public	63	2639
2014	Does not provide services to public	57	2138

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	2185
2017	Does not provide services to public	6	1970
2014	Provides services to public	3	2639
2014	Does not provide services to public	7	2138

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	0	2138

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	2185
2017	Does not provide services to public	4	1970
2014	Provides services to public	3	2639
2014	Does not provide services to public	4	2138

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	2185
2017	Does not provide services to public	4	1970
2014	Provides services to public	16	2639
2014	Does not provide services to public	4	2138

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	2185
2017	Does not provide services to public	3	1970
2014	Provides services to public	3	2639
2014	Does not provide services to public	3	2138

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	2185
2017	Does not provide services to public	36	1976
2014	Provides services to public	37	2643
2014	Does not provide services to public	35	2143

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	38	2185
2017	Does not provide services to public	39	1976
2014	Provides services to public	38	2643
2014	Does not provide services to public	36	2143

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	2185
2017	Does not provide services to public	41	1976
2014	Provides services to public	34	2643
2014	Does not provide services to public	38	2143

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	2185
2017	Does not provide services to public	41	1976
2014	Provides services to public	42	2643
2014	Does not provide services to public	39	2143

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	24	2185
2017	Does not provide services to public	25	1976
2014	Provides services to public	23	2643
2014	Does not provide services to public	26	2143

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	56	2185
2017	Does not provide services to public	55	1976
2014	Provides services to public	58	2643
2014	Does not provide services to public	54	2143

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	34	2185
2017	Does not provide services to public	34	1976
2014	Provides services to public	35	2643
2014	Does not provide services to public	32	2143

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	2185
2017	Does not provide services to public	1	1976
2014	Provides services to public	1	2643
2014	Does not provide services to public	1	2143

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	2185
2017	Does not provide services to public	9	1976
2014	Provides services to public	8	2643
2014	Does not provide services to public	8	2143

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	2185
2017	Does not provide services to public	8	1976
2014	Provides services to public	11	2643
2014	Does not provide services to public	9	2143

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	51	2185
2017	Does not provide services to public	47	1976
2014	Provides services to public	47	2643
2014	Does not provide services to public	42	2143

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	24	2185
2017	Does not provide services to public	22	1976
2014	Provides services to public	24	2643
2014	Does not provide services to public	24	2143

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	2185
2017	Does not provide services to public	13	1976
2014	Provides services to public	13	2643
2014	Does not provide services to public	13	2143

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	2182
2017	Does not provide services to public	50	1978
2014	Provides services to public	46	2641
2014	Does not provide services to public	52	2141

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	25	2182
2017	Does not provide services to public	29	1978
2014	Provides services to public	27	2641
2014	Does not provide services to public	31	2141

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	2182
2017	Does not provide services to public	6	1978
2014	Provides services to public	5	2641
2014	Does not provide services to public	5	2141

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	2182
2017	Does not provide services to public	23	1978
2014	Provides services to public	27	2641
2014	Does not provide services to public	20	2141

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	2182
2017	Does not provide services to public	10	1978
2014	Provides services to public	11	2641
2014	Does not provide services to public	12	2141

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	2182
2017	Does not provide services to public	6	1978
2014	Provides services to public	7	2641
2014	Does not provide services to public	5	2141

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	2182
2017	Does not provide services to public	11	1978
2014	Provides services to public	15	2641
2014	Does not provide services to public	14	2141

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	2182
2017	Does not provide services to public	11	1978
2014	Provides services to public	9	2641
2014	Does not provide services to public	9	2141

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	29	2182
2017	Does not provide services to public	26	1978
2014	Provides services to public	28	2641
2014	Does not provide services to public	26	2141

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	12	2007
2017	Does not provide services to public	13	1859
2014	Provides services to public	14	2459
2014	Does not provide services to public	14	2031

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	17	2007
2017	Does not provide services to public	16	1859
2014	Provides services to public	17	2459
2014	Does not provide services to public	17	2031

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	2007
2017	Does not provide services to public	11	1859
2014	Provides services to public	12	2459
2014	Does not provide services to public	10	2031

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	2007
2017	Does not provide services to public	9	1859
2014	Provides services to public	8	2459
2014	Does not provide services to public	8	2031

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	2007
2017	Does not provide services to public	10	1859
2014	Provides services to public	10	2459
2014	Does not provide services to public	10	2031

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	2007
2017	Does not provide services to public	12	1859
2014	Provides services to public	11	2459
2014	Does not provide services to public	11	2031

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	11	2007
2017	Does not provide services to public	17	1859
2014	Provides services to public	11	2459
2014	Does not provide services to public	15	2031

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	2007
2017	Does not provide services to public	8	1859
2014	Provides services to public	8	2459
2014	Does not provide services to public	7	2031

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	2007
2017	Does not provide services to public	12	1859
2014	Provides services to public	12	2459
2014	Does not provide services to public	11	2031

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	2007
2017	Does not provide services to public	21	1859
2014	Provides services to public	20	2459
2014	Does not provide services to public	19	2031

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	2007
2017	Does not provide services to public	7	1859
2014	Provides services to public	8	2459
2014	Does not provide services to public	7	2031

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	45	2007
2017	Does not provide services to public	43	1859
2014	Provides services to public	44	2459
2014	Does not provide services to public	41	2031

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	2007
2017	Does not provide services to public	1	1859
2014	Provides services to public	1	2459
2014	Does not provide services to public	1	2031

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	51	2007
2017	Does not provide services to public	49	1859
2014	Provides services to public	51	2459
2014	Does not provide services to public	50	2031

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	2007
2017	Does not provide services to public	1	1859

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	2007
2017	Does not provide services to public	13	1859
2014	Provides services to public	13	2459
2014	Does not provide services to public	12	2031

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	93	7	2188
2017	Does not provide services to public	93	7	1977

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	19	19	6	6	23	7	55	17	14226
2017	Does not provide services to public	22	21	18	5	5	23	7	61	14	14890
2014	Provides services to public	20	20	19	6	6	23	6	56	17	16001
2014	Does not provide services to public	24	21	18	5	4	22	6	62	13	15868

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	33	32	15	5	5	8	1	72	11	14220
2017	Does not provide services to public	37	33	14	5	3	7	1	76	9	14861
2014	Provides services to public	35	33	15	5	4	7	1	73	11	15985
2014	Does not provide services to public	38	32	14	4	3	7	1	77	8	15862
2011	Provides services to public	39	38	11	5	3	3	0	79	9	15970
2011	Does not provide services to public	43	38	10	5	2	3	0	83	7	15489

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	9	91	14186
2017	Does not provide services to public	6	94	14859
2014	Provides services to public	8	92	15970
2014	Does not provide services to public	6	94	15850

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	1236
2017	Does not provide services to public	33	938
2014	Provides services to public	29	1313
2014	Does not provide services to public	33	964

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	81	1236
2017	Does not provide services to public	80	938
2014	Provides services to public	79	1313
2014	Does not provide services to public	80	964

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	1236
2017	Does not provide services to public	3	938
2014	Provides services to public	1	1313
2014	Does not provide services to public	3	964

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	1236
2017	Does not provide services to public	5	938
2014	Provides services to public	5	1313
2014	Does not provide services to public	5	964

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	14	1236
2017	Does not provide services to public	4	938
2014	Provides services to public	11	1313
2014	Does not provide services to public	4	964

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	1236
2017	Does not provide services to public	8	938
2014	Provides services to public	10	1313
2014	Does not provide services to public	11	964

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	31	1233
2017	Does not provide services to public	28	933
2014	Provides services to public	27	1311
2014	Does not provide services to public	24	963

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	21	1233
2017	Does not provide services to public	19	933
2014	Provides services to public	21	1311
2014	Does not provide services to public	19	963

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	1233
2017	Does not provide services to public	17	933
2014	Provides services to public	16	1311
2014	Does not provide services to public	15	963

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1233
2017	Does not provide services to public	7	933
2014	Provides services to public	6	1311
2014	Does not provide services to public	6	963

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	24	1233
2017	Does not provide services to public	26	933
2014	Provides services to public	23	1311
2014	Does not provide services to public	25	963

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	27	1233
2017	Does not provide services to public	28	933
2014	Provides services to public	24	1311
2014	Does not provide services to public	23	963

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	1233
2017	Does not provide services to public	4	933
2014	Provides services to public	2	1311
2014	Does not provide services to public	3	963

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	1233
2017	Does not provide services to public	1	933

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1233
2017	Does not provide services to public	6	933
2014	Provides services to public	7	1311
2014	Does not provide services to public	6	963

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	1233
2017	Does not provide services to public	12	933
2014	Provides services to public	13	1311
2014	Does not provide services to public	14	963

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	1233
2017	Does not provide services to public	1	933

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	1233
2017	Does not provide services to public	19	933
2014	Provides services to public	16	1311
2014	Does not provide services to public	17	963

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	Does not provide services to public	1	963

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	18	1233
2017	Does not provide services to public	17	933
2014	Provides services to public	26	1311
2014	Does not provide services to public	29	963

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	26	1234
2017	Does not provide services to public	30	938
2014	Provides services to public	26	1313
2014	Does not provide services to public	29	965

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	1234
2017	Does not provide services to public	16	938
2014	Provides services to public	12	1313
2014	Does not provide services to public	16	965

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	1234
2017	Does not provide services to public	4	938
2014	Provides services to public	3	1313
2014	Does not provide services to public	4	965

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	22	1234
2017	Does not provide services to public	18	938
2014	Provides services to public	23	1313
2014	Does not provide services to public	18	965

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	4	1234
2017	Does not provide services to public	6	938
2014	Provides services to public	5	1313
2014	Does not provide services to public	5	965

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1234
2017	Does not provide services to public	7	938
2014	Provides services to public	6	1313
2014	Does not provide services to public	4	965

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	8	1234
2017	Does not provide services to public	8	938
2014	Provides services to public	9	1313
2014	Does not provide services to public	10	965

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1234
2017	Does not provide services to public	8	938
2014	Provides services to public	8	1313
2014	Does not provide services to public	9	965

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	50	1234
2017	Does not provide services to public	50	938
2014	Provides services to public	49	1313
2014	Does not provide services to public	49	965

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1147
2017	Does not provide services to public	6	869
2014	Provides services to public	7	1227
2014	Does not provide services to public	6	919

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	13	1147
2017	Does not provide services to public	11	869
2014	Provides services to public	12	1227
2014	Does not provide services to public	10	919

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	1147
2017	Does not provide services to public	3	869
2014	Provides services to public	4	1227
2014	Does not provide services to public	4	919

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	3	1147
2017	Does not provide services to public	2	869
2014	Provides services to public	3	1227
2014	Does not provide services to public	3	919

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	1147
2017	Does not provide services to public	3	869
2014	Provides services to public	3	1227
2014	Does not provide services to public	3	919

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	1147
2017	Does not provide services to public	5	869
2014	Provides services to public	5	1227
2014	Does not provide services to public	4	919

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	6	1147
2017	Does not provide services to public	13	869
2014	Provides services to public	8	1227
2014	Does not provide services to public	12	919

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	10	1147
2017	Does not provide services to public	9	869
2014	Provides services to public	8	1227
2014	Does not provide services to public	9	919

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	9	1147
2017	Does not provide services to public	11	869
2014	Provides services to public	11	1227
2014	Does not provide services to public	10	919

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	1147
2017	Does not provide services to public	22	869
2014	Provides services to public	18	1227
2014	Does not provide services to public	20	919

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	7	1147
2017	Does not provide services to public	7	869
2014	Provides services to public	7	1227
2014	Does not provide services to public	8	919

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	40	1147
2017	Does not provide services to public	44	869
2014	Provides services to public	40	1227
2014	Does not provide services to public	44	919

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	2	1147
2017	Does not provide services to public	1	869
2014	Provides services to public	2	1227
2014	Does not provide services to public	2	919

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	58	1147
2017	Does not provide services to public	62	869
2014	Provides services to public	63	1227
2014	Does not provide services to public	64	919

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	1	1147
2017	Does not provide services to public	1	869

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	1147
2017	Does not provide services to public	13	869
2014	Provides services to public	12	1227
2014	Does not provide services to public	14	919

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	93	7	1236
2017	Does not provide services to public	93	7	943

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	21	20	20	4	4	27	6	59	11	14221
2017	Does not provide services to public	24	20	18	3	2	27	6	65	8	14882
2014	Provides services to public	21	19	20	3	3	27	5	60	10	15996
2014	Does not provide services to public	24	19	19	3	2	27	6	65	7	15867

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	32	16	4	3	9	1	75	8	14183
2017	Does not provide services to public	39	32	14	3	2	9	1	79	5	14859
2014	Provides services to public	36	32	15	3	3	9	1	76	7	15987
2014	Does not provide services to public	40	31	14	3	2	9	1	79	5	15859
2011	Provides services to public	41	37	11	4	2	4	0	82	7	15967
2011	Does not provide services to public	45	36	10	3	2	4	0	85	5	15484

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	19	81	14204
2017	Does not provide services to public	15	85	14878
2014	Provides services to public	17	83	15971
2014	Does not provide services to public	13	87	15844

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public	80	20	2622
2017	Does not provide services to public	81	19	2251
2014	Provides services to public	81	19	2764
2014	Does not provide services to public	81	19	2098

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	42	38	6	8	5	1	81	13	2094
2017	Does not provide services to public	46	36	5	7	4	0	83	12	1818
2014	Provides services to public	50	33	5	8	4	0	84	12	2246
2014	Does not provide services to public	54	31	6	6	3	0	85	9	1705

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	26	52	11	6	2	2	1	80	8	14241
2017	Does not provide services to public	31	48	9	4	1	2	4	84	6	14900
2014	Provides services to public	26	51	12	7	2	2	1	79	9	15999
2014	Does not provide services to public	32	48	10	4	1	1	3	84	6	15874
2011	Provides services to public	25	55	11	6	1	1	1	81	7	15985
2011	Does not provide services to public	32	52	8	4	1	1	3	87	5	15493
2008	Provides services to public	23	56	11	6	2	1	1	80	8	15175
2008	Does not provide services to public	28	51	9	5	2	2	4	84	7	13894

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	15	30	20	10	6	15	3	54	21	14215
2017	Does not provide services to public	16	29	20	7	4	17	6	59	15	14880
2014	Provides services to public	13	28	22	11	8	15	4	50	23	15993
2014	Does not provide services to public	16	27	22	8	5	16	6	56	17	15866
2011	Provides services to public	14	32	22	10	5	14	2	55	18	15986
2011	Does not provide services to public	17	32	21	7	4	16	4	61	13	15495

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	44	33	10	2	1	8	1	85	4	14230
2017	Does not provide services to public	46	31	9	2	1	7	4	87	3	14888
2014	Provides services to public	40	35	12	2	1	8	1	83	4	15997
2014	Does not provide services to public	45	31	10	2	1	8	3	86	3	15874
2011	Provides services to public	40	37	11	3	2	7	1	83	5	15981
2011	Does not provide services to public	44	34	9	2	1	6	3	87	3	15498
2008	Provides services to public	37	40	10	3	1	8	1	85	4	15173
2008	Does not provide services to public	41	37	9	2	1	7	4	87	3	13878

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	33	14	5	4	11	1	74	10	14200
2017	Does not provide services to public	38	32	12	3	2	10	4	80	6	14860
2014	Provides services to public	30	33	16	5	4	11	1	72	10	15988
2014	Does not provide services to public	37	32	13	3	2	10	3	79	6	15875
2011	Provides services to public	30	36	15	5	4	10	1	73	10	15949
2011	Does not provide services to public	37	34	12	3	2	9	3	81	6	15463
2008	Provides services to public	30	38	13	7	4	7	1	74	12	15163
2008	Does not provide services to public	37	35	12	5	3	6	4	79	8	13883

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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	58	25	7	5	4	1	0	84	8	14215
2017	Does not provide services to public	60	25	6	4	3	1	0	86	7	14866

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	54	25	11	4	4	2	0	81	8	14214
2017	Does not provide services to public	57	25	9	4	3	2	0	83	7	14877

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	25	43	15	8	5	3	0	71	13	14196
2017	Does not provide services to public	29	43	15	6	4	4	0	75	10	14853

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	16	38	19	15	10	2	0	56	25	14201
2017	Does not provide services to public	22	42	17	11	6	2	0	65	17	14880

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	24	28	21	12	13	1	2	53	26	14215
2017	Does not provide services to public	30	28	18	11	10	1	2	60	22	14859

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	19	28	27	15	9	0	1	48	25	14206
2017	Does not provide services to public	21	30	26	13	8	0	1	52	22	14857

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	27	20	12	8	1	5	58	22	14193
2017	Does not provide services to public	26	31	22	12	7	1	3	59	19	14835

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	29	22	18	13	10	3	5	56	25	14202
2017	Does not provide services to public	26	26	21	13	9	1	3	54	23	14862

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	56	15	7	2	1	1	18	87	4	14170
2017	Does not provide services to public	53	19	9	3	2	1	13	84	6	14842

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	30	21	10	6	0	1	62	16	14160
2017	Does not provide services to public	34	31	20	9	5	0	1	66	14	14809

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	27	31	22	11	6	1	2	60	17	14153
2017	Does not provide services to public	31	34	20	9	4	1	2	67	13	14786

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	23	29	23	14	8	1	2	53	23	14160
2017	Does not provide services to public	23	32	22	13	6	1	2	57	20	14803

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	32	30	19	10	5	1	2	65	16	14160
2017	Does not provide services to public	31	33	19	10	5	1	2	66	15	14797

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	22	30	23	14	9	1	2	54	23	14124
2017	Does not provide services to public	27	32	22	11	6	1	2	60	18	14782

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	49	24	14	6	4	0	3	76	10	14215
2017	Does not provide services to public	56	23	11	5	3	0	2	81	7	14870

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	67	14	6	4	3	1	4	86	8	14214
2017	Does not provide services to public	72	12	5	3	3	1	4	89	6	14858

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	60	25	8	3	1	0	3	87	4	14189
2017	Does not provide services to public	56	27	9	3	2	0	2	86	5	14864

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	57	20	10	5	4	1	3	80	10	14205
2017	Does not provide services to public	61	20	8	5	4	1	2	84	9	14854

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	53	8	3	1	1	1	33	92	3	14193
2017	Does not provide services to public	53	13	5	2	1	1	26	90	4	14847

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	51	23	12	5	2	1	6	80	7	14121
2017	Does not provide services to public	66	16	5	2	1	1	9	91	3	14777

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	46	19	11	8	11	1	4	68	20	14224
2017	Does not provide services to public	60	16	8	5	6	1	4	79	12	14870

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	43	31	14	5	3	0	3	77	8	14202
2017	Does not provide services to public	47	31	13	5	2	0	3	80	7	14842

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	11	29	39	14	7	0	0	40	21	14227
2017	Does not provide services to public	14	32	37	11	4	0	0	47	16	14894

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	20	41	19	8	0	0	28	31	14169
2017	Does not provide services to public	7	17	41	24	10	0	1	35	25	14825

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	35	28	18	8	6	4	1	37	63	14231
2017	Does not provide services to public	41	28	15	7	5	4	1	43	57	14890

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	20	8438
2017	Does not provide services to public	19	7976

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	37	8438
2017	Does not provide services to public	33	7976

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	16	8438
2017	Does not provide services to public	16	7976

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	36	8438
2017	Does not provide services to public	38	7976

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	5	8438
2017	Does not provide services to public	4	7976

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Provides services to public	43	8438
2017	Does not provide services to public	45	7976

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Provides services to public	7	61	15	7	3	6	8325
2017	Does not provide services to public	8	62	15	7	2	6	7853

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	10	21	18	17	21	2	11	36	43	8522
2017	Does not provide services to public	11	22	18	16	18	2	12	39	40	8065

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Provides services to public	5	16	16	19	34	2	8	24	59	8517
2017	Does not provide services to public	5	16	15	21	31	2	11	24	59	8060

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.