2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - LS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	65	30	0	5	0	95	5	20
2011	LS	37	40	17	7	0	77	7	30
2011	LS-02	32	43	18	7	0	75	7	28
2008	LS	40	40	10	0	10	80	10	10
2008	LS-02	40	40	10	0	10	80	10	10

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	85	5	10	0	90	0	20
2011	LS	50	37	10	3	87	3	30
2011	LS-02	46	39	11	4	86	4	28

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	55	30	10	5	0	85	5	20
2011	LS	33	43	20	3	0	77	3	30
2011	LS-02	29	46	21	4	0	75	4	28
2008	LS	50	20	0	20	10	70	30	10
2008	LS-02	50	20	0	20	10	70	30	10

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	50	25	10	10	5	75	15	20
2011	LS	27	40	20	13	0	67	13	30
2011	LS-02	21	43	21	14	0	64	14	28

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	55	25	15	0	5	80	5	20
2011	LS	27	40	13	20	0	67	20	30
2011	LS-02	21	43	14	21	0	64	21	28
2008	LS	10	60	20	10	0	70	10	10
2008	LS-02	10	60	20	10	0	70	10	10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	25	35	20	0	5	15	71	6	20
2011	LS	20	20	17	23	7	13	46	35	30
2011	LS-02	14	21	18	25	7	14	42	38	28
2008	LS	10	20	10	40	10	10	33	56	10
2008	LS-02	10	20	10	40	10	10	33	56	10

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	45	40	10	5	0	85	5	20
2011	LS	30	33	10	20	7	68	21	30
2011	LS-02	29	36	7	21	7	69	23	28
2008	LS	50	30	0	20	0	80	20	10
2008	LS-02	50	30	0	20	0	80	20	10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	55	35	0	10	0	0	90	10	20
2011	LS	30	33	7	27	3	0	63	30	30
2011	LS-02	29	32	7	29	4	0	61	32	28
2008	LS	40	30	20	0	0	10	78	0	10
2008	LS-02	40	30	20	0	0	10	78	0	10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	60	25	0	15	0	0	0	85	15	20

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	30	40	10	5	5	10	78	11	20
2011	LS	23	23	27	3	3	20	58	8	30
2011	LS-02	18	25	29	4	4	21	55	9	28

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	15	30	40	5	10	0	45	15	20
2011	LS	23	27	20	7	10	13	58	19	30
2011	LS-02	18	29	21	7	11	14	54	21	28
2008	LS	0	60	20	0	10	10	67	11	10
2008	LS-02	0	60	20	0	10	10	67	11	10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	15	30	30	15	5	5	47	21	20
2011	LS	13	27	17	17	10	17	48	32	30
2011	LS-02	7	29	18	18	11	18	43	35	28
2008	LS	10	50	0	20	10	10	67	33	10
2008	LS-02	10	50	0	20	10	10	67	33	10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	15	45	25	10	0	5	63	11	20
2011	LS	20	37	13	7	10	13	65	19	30
2011	LS-02	14	39	14	7	11	14	63	21	28
2008	LS	20	30	20	10	10	10	56	22	10
2008	LS-02	20	30	20	10	10	10	56	22	10

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	16	32	21	21	11	47	32	19
2011	LS	10	33	10	30	17	43	47	30
2011	LS-02	4	36	11	32	18	39	50	28
2008	LS	10	50	20	10	10	60	20	10
2008	LS-02	10	50	20	10	10	60	20	10

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	20	45	15	15	0	5	68	16	20
2011	LS	20	37	10	27	3	3	59	31	30
2011	LS-02	18	39	7	29	4	4	59	33	28

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	35	20	10	15	10	10	0	61	28	20

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	40	35	10	10	5	0	75	15	20
2011	LS	17	37	20	27	0	0	53	27	30
2011	LS-02	14	39	18	29	0	0	54	29	28
2008	LS	50	20	10	10	0	10	78	11	10
2008	LS-02	50	20	10	10	0	10	78	11	10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	55	30	15	0	85	0	20
2011	LS	40	37	3	20	77	20	30
2011	LS-02	36	39	4	21	75	21	28
2008	LS	40	40	0	20	80	20	10
2008	LS-02	40	40	0	20	80	20	10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	45	25	15	5	5	5	74	11	20
2011	LS	45	17	10	10	3	14	72	16	29
2011	LS-02	41	19	11	11	4	15	70	17	27
2008	LS	60	20	20	0	0	0	80	0	10
2008	LS-02	60	20	20	0	0	0	80	0	10

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	35	45	5	15	0	80	15	20
2011	LS	30	37	17	13	3	67	17	30
2011	LS-02	25	39	18	14	4	64	18	28
2008	LS	60	20	0	20	0	80	20	10
2008	LS-02	60	20	0	20	0	80	20	10

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	75	20	0	5	95	5	20
2011	LS	50	37	10	3	87	3	30
2011	LS-02	46	39	11	4	86	4	28
2008	LS	30	60	0	10	90	10	10
2008	LS-02	30	60	0	10	90	10	10

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	70	30	0	0	100	0	20
2011	LS	67	27	7	0	93	0	30
2011	LS-02	64	29	7	0	93	0	28
2008	LS	50	20	0	30	70	30	10
2008	LS-02	50	20	0	30	70	30	10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	40	30	10	5	10	5	74	16	20
2011	LS	30	30	17	20	3	0	60	23	30
2011	LS-02	25	32	18	21	4	0	57	25	28
2008	LS	20	60	0	0	10	10	89	11	10
2008	LS-02	20	60	0	0	10	10	89	11	10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	15	35	10	15	20	5	53	37	20
2011	LS	13	27	0	30	30	0	40	60	30
2011	LS-02	7	29	0	32	32	0	36	64	28
2008	LS	0	20	10	50	20	0	20	70	10
2008	LS-02	0	20	10	50	20	0	20	70	10

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	35	30	5	20	10	65	30	20
2011	LS	20	43	17	17	3	63	20	30
2011	LS-02	14	46	18	18	4	61	21	28

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	35	35	15	10	5	0	0	70	15	20

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	50	35	5	10	0	0	85	10	20
2011	LS	43	33	13	3	3	3	82	4	30
2011	LS-02	39	36	14	4	4	4	81	4	28

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	60	35	0	5	0	95	5	20
2011	LS	50	37	7	3	3	87	7	30
2011	LS-02	54	32	7	4	4	86	7	28

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	30	20	25	10	15	0	50	25	20
2011	LS	23	23	13	17	10	13	54	31	30
2011	LS-02	21	25	14	14	11	14	54	29	28
2008	LS	20	40	10	20	10	0	60	30	10
2008	LS-02	20	40	10	20	10	0	60	30	10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	30	40	15	10	5	70	15	20
2011	LS	37	30	23	7	3	67	10	30
2011	LS-02	39	29	21	7	4	68	11	28
2008	LS	20	50	30	0	0	70	0	10
2008	LS-02	20	50	30	0	0	70	0	10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	60	25	0	5	0	5	5	94	6	20
2011	LS	40	33	3	13	10	0	0	73	23	30
2011	LS-02	39	32	4	14	11	0	0	71	25	28

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2014	LS	0	70	30	20
2011	LS	20	40	40	30
2011	LS-02	21	36	43	28

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	65	15	10	10	0	0	80	10	20
2011	LS	33	50	10	0	3	3	86	3	30
2011	LS-02	29	54	11	0	4	4	85	4	28
2008	LS	50	40	0	0	10	0	90	10	10
2008	LS-02	50	40	0	0	10	0	90	10	10

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	30	55	5	10	0	85	10	20
2011	LS	30	53	10	3	3	83	7	30
2011	LS-02	25	57	11	4	4	82	7	28

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	5	35	35	25	0	0	25	40	20
2011	LS	10	30	27	27	7	0	33	40	30
2011	LS-02	11	29	25	29	7	0	36	39	28
2008	LS	0	40	30	20	0	10	22	44	10
2008	LS-02	0	40	30	20	0	10	22	44	10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	25	35	20	20	0	0	20	60	20
2011	LS	14	10	38	17	17	3	36	25	29
2011	LS-02	15	11	37	19	19	0	37	26	27
2008	LS	10	40	30	20	0	0	20	50	10
2008	LS-02	10	40	30	20	0	0	20	50	10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	10	15	45	30	0	0	30	25	20
2011	LS	7	28	28	31	3	3	36	36	29
2011	LS-02	7	26	26	33	4	4	38	35	27
2008	LS	0	30	30	40	0	0	40	30	10
2008	LS-02	0	30	30	40	0	0	40	30	10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	0	5	35	45	10	0	5	58	5	20
2011	LS	3	10	24	38	21	3	0	61	14	29
2011	LS-02	4	11	26	41	19	0	0	59	15	27
2008	LS	0	10	30	50	10	0	0	60	10	10
2008	LS-02	0	10	30	50	10	0	0	60	10	10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	15	20	50	15	0	15	35	20
2011	LS	10	20	33	23	13	37	30	30
2011	LS-02	11	21	32	25	11	36	32	28
2008	LS	10	10	60	10	10	20	20	10
2008	LS-02	10	10	60	10	10	20	20	10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	10	10	15	50	10	0	5	63	21	20
2011	LS	10	7	33	20	13	3	13	40	20	30
2011	LS-02	11	7	36	21	11	0	14	38	21	28
2008	LS	0	20	30	30	20	0	0	50	20	10
2008	LS-02	0	20	30	30	20	0	0	50	20	10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	5	10	55	25	5	0	0	30	15	20

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	70	20	10	0	0	0	0	90	0	20

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	70	20	0	10	0	0	0	90	10	20

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	80	20	0	0	0	0	0	100	0	20

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	55	40	5	0	0	95	0	20
2011	LS	23	53	13	3	7	82	4	30
2011	LS-02	18	57	14	4	7	81	4	28

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	65	25	10	0	90	0	20
2011	LS	30	40	23	7	70	7	30
2011	LS-02	25	43	25	7	68	7	28
2008	LS	20	50	20	10	70	10	10
2008	LS-02	20	50	20	10	70	10	10

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	45	25	15	5	0	0	10	78	6	20

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	65	30	0	5	0	95	5	20
2011	LS	43	37	17	0	3	83	0	30
2011	LS-02	39	39	18	0	4	81	0	28

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	65	35	0	0	0	100	0	20
2011	LS	43	33	10	13	0	77	13	30
2011	LS-02	39	36	11	14	0	75	14	28
2008	LS	50	20	10	10	10	78	11	10
2008	LS-02	50	20	10	10	10	78	11	10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	75	25	0	0	0	100	0	20
2011	LS	27	47	17	3	7	79	4	30
2011	LS-02	21	50	18	4	7	77	4	28

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	25	35	10	20	0	5	5	67	22	20
2011	LS	3	30	33	7	13	13	0	38	23	30
2011	LS-02	0	32	36	7	14	11	0	36	24	28

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	30	40	0	25	5	70	30	20
2011	LS	23	60	7	10	0	83	10	30
2011	LS-02	25	57	7	11	0	82	11	28
2008	LS	20	50	10	20	0	70	20	10
2008	LS-02	20	50	10	20	0	70	20	10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	40	35	0	20	5	75	25	20
2011	LS	50	30	3	10	7	80	17	30
2011	LS-02	46	32	4	11	7	79	18	28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	65	35	0	0	0	0	0	100	0	20

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Positive answers (%)	Total responses
2014	LS	75	15	10	90	20
2011	LS	83	10	7	93	30
2011	LS-02	82	11	7	93	28
2008	LS	80	20	0	100	10
2008	LS-02	80	20	0	100	10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	75	5	10	10	0	0	80	10	20
2011	LS	63	23	0	3	7	3	90	10	30
2011	LS-02	61	25	0	4	7	4	89	11	28
2008	LS	80	10	0	10	0	0	90	10	10
2008	LS-02	80	10	0	10	0	0	90	10	10

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	85	5	0	10	0	90	10	20
2011	LS	73	10	3	10	3	86	10	30
2011	LS-02	71	11	4	11	4	85	11	28
2008	LS	90	0	0	0	10	100	0	10
2008	LS-02	90	0	0	0	10	100	0	10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	90	5	5	0	0	95	0	20
2011	LS	83	10	0	7	0	93	7	30
2011	LS-02	82	11	0	7	0	93	7	28
2008	LS	90	0	0	0	10	100	0	10
2008	LS-02	90	0	0	0	10	100	0	10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	75	5	10	10	0	0	0	80	10	20

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	80	5	10	5	0	0	85	5	20
2011	LS	70	20	7	0	3	0	93	0	30
2011	LS-02	68	21	7	0	4	0	93	0	28
2008	LS	80	10	0	0	0	10	100	0	10
2008	LS-02	80	10	0	0	0	10	100	0	10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2014	LS	0	100	20

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	40	5	25	0	0	25	5	64	0	20

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	45	40	15	0	85	0	20
2011	LS	30	50	13	7	80	7	30
2011	LS-02	25	54	14	7	79	7	28

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2014	LS	0	100	20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	40	5	10	0	0	40	5	82	0	20

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	60	30	10	0	90	0	20
2011	LS	43	40	13	3	83	3	30
2011	LS-02	39	43	14	4	82	4	28

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	30	55	0	15	85	15	20
2011	LS	23	57	10	10	80	10	30
2011	LS-02	18	61	11	11	79	11	28
2008	LS	30	50	0	20	80	20	10
2008	LS-02	30	50	0	20	80	20	10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	15	25	20	10	5	25	53	20	20
2011	LS	13	30	13	13	7	23	57	26	30
2011	LS-02	7	32	14	14	7	25	52	29	28

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2014	LS	45	40	5	0	10	94	0	20
2011	LS	30	47	13	3	7	82	4	30
2011	LS-02	25	50	14	4	7	81	4	28
2008	LS	20	80	0	0	0	100	0	10
2008	LS-02	20	80	0	0	0	100	0	10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Don't know (%)	Positive answers (%)	Total responses
2014	LS	40	35	5	20	94	20
2011	LS	21	45	17	17	79	29
2011	LS-02	15	48	19	19	77	27
2008	LS	20	30	30	20	63	10
2008	LS-02	20	30	30	20	63	10

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - LS

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.