2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - EX

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	59	34	3	3	1	93	4	347
2017	EX-01	53	39	3	3	2	92	5	185
2017	EX-02	65	28	2	3	1	93	5	89
2017	EX-03	66	30	2	2	0	96	2	50
2017	EX-04	82	18	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	100	0	10

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	55	32	4	5	4	87	9	347
2017	EX-01	50	35	5	5	4	85	9	185
2017	EX-02	54	31	4	3	7	85	10	89
2017	EX-03	62	28	0	6	4	90	10	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	60	40	0	0	0	100	0	10

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	79	19	1	1	1	98	1	346
2017	EX-01	74	22	2	1	1	97	2	184
2017	EX-02	83	16	0	0	1	99	1	89
2017	EX-03	78	22	0	0	0	100	0	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	100	0	0	0	0	100	0	10

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	65	26	5	2	1	92	3	346
2017	EX-01	65	25	5	3	2	90	5	184
2017	EX-02	60	33	6	0	1	93	1	89
2017	EX-03	68	24	4	2	2	92	4	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	100	0	10

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	69	22	5	3	2	91	4	347
2017	EX-01	68	21	6	3	2	89	5	186
2017	EX-02	66	26	3	4	1	91	6	89
2017	EX-03	69	24	4	0	2	94	2	49
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	70	20	10	0	0	90	0	10

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	67	25	3	4	2	92	5	348
2017	EX-01	67	25	3	4	2	91	5	186
2017	EX-02	60	29	3	6	2	89	8	89
2017	EX-03	70	26	0	2	2	96	4	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	100	0	10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	57	19	13	6	3	1	0	78	9	346
2017	EX-01	55	21	13	5	4	2	0	77	9	185
2017	EX-02	61	17	11	6	4	1	0	78	10	88
2017	EX-03	58	16	14	10	0	2	0	76	10	50
2017	EX-04	45	27	18	0	0	0	9	80	0	11
2017	EX-05	80	0	10	10	0	0	0	80	10	10

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	65	25	5	2	3	0	90	4	348
2017	EX-01	64	26	4	3	2	1	91	4	186
2017	EX-02	61	24	9	1	6	0	84	7	89
2017	EX-03	64	28	6	0	2	0	92	2	50
2017	EX-04	100	0	0	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	0	100	0	10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	69	23	3	3	3	92	5	347
2017	EX-01	69	23	3	3	2	92	5	185
2017	EX-02	69	21	4	2	3	90	6	89
2017	EX-03	68	22	4	2	4	90	6	50
2017	EX-04	82	18	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	100	0	10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	65	24	4	2	4	0	90	6	347
2017	EX-01	66	24	3	4	3	1	90	7	186
2017	EX-02	62	27	4	1	6	0	89	7	88
2017	EX-03	62	28	4	0	6	0	90	6	50
2017	EX-04	100	0	0	0	0	0	100	0	11
2017	EX-05	70	20	10	0	0	0	90	0	10

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	54	34	4	3	5	0	88	8	348
2017	EX-01	55	29	5	5	5	1	84	10	186
2017	EX-02	46	42	3	3	4	0	89	8	89
2017	EX-03	54	38	2	0	6	0	92	6	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	0	100	0	10

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	56	30	4	5	4	86	9	348
2017	EX-01	53	30	6	7	4	83	11	186
2017	EX-02	51	36	3	4	6	87	10	89
2017	EX-03	60	32	0	4	4	92	8	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	70	20	10	0	0	90	0	10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	37	43	8	9	3	0	80	12	348
2017	EX-01	37	41	9	9	4	1	78	13	186
2017	EX-02	35	45	7	9	4	0	80	13	89
2017	EX-03	36	50	6	6	2	0	86	8	50
2017	EX-04	64	27	0	9	0	0	91	9	11
2017	EX-05	50	20	20	10	0	0	70	10	10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	57	29	4	5	3	1	0	87	9	348
2017	EX-01	55	30	3	6	4	1	1	86	11	186
2017	EX-02	54	31	7	4	2	1	0	87	7	89
2017	EX-03	56	32	4	4	4	0	0	88	8	50
2017	EX-04	91	9	0	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	0	0	100	0	10

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	42	44	5	6	3	86	9	348
2017	EX-01	41	43	5	7	4	84	11	186
2017	EX-02	44	41	6	8	1	86	9	89
2017	EX-03	40	48	6	4	2	88	6	50
2017	EX-04	36	64	0	0	0	100	0	11
2017	EX-05	50	30	20	0	0	80	0	10

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	39	39	8	9	5	78	15	347
2017	EX-01	35	42	8	9	5	77	15	185
2017	EX-02	42	34	7	11	7	75	18	89
2017	EX-03	44	34	6	12	4	78	16	50
2017	EX-04	55	27	18	0	0	82	0	11
2017	EX-05	40	50	10	0	0	90	0	10

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	50	40	5	4	2	89	5	346
2017	EX-01	47	43	6	3	2	89	5	185
2017	EX-02	49	38	3	7	2	88	9	88
2017	EX-03	58	30	8	2	2	88	4	50
2017	EX-04	73	27	0	0	0	100	0	11
2017	EX-05	60	40	0	0	0	100	0	10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	34	44	7	9	3	2	1	81	12	348
2017	EX-01	33	41	7	11	3	3	1	77	15	186
2017	EX-02	36	51	7	3	3	0	0	87	7	89
2017	EX-03	34	42	6	14	4	0	0	76	18	50
2017	EX-04	55	36	0	0	0	0	9	100	0	11
2017	EX-05	30	60	10	0	0	0	0	90	0	10

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	49	34	5	7	4	0	84	11	347
2017	EX-01	48	36	4	8	4	1	84	12	185
2017	EX-02	46	36	8	6	4	0	82	10	89
2017	EX-03	64	20	0	12	4	0	84	16	50
2017	EX-04	55	36	9	0	0	0	91	0	11
2017	EX-05	40	50	10	0	0	0	90	0	10

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	56	33	6	4	1	1	1	90	5	339
2017	EX-01	54	34	5	3	2	1	0	89	6	181
2017	EX-02	60	28	6	5	0	0	2	89	5	86
2017	EX-03	53	35	8	4	0	0	0	88	4	49
2017	EX-04	64	36	0	0	0	0	0	100	0	11
2017	EX-05	50	40	0	0	0	0	10	100	0	10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	54	37	3	4	2	91	6	348
2017	EX-01	51	37	5	5	2	88	7	186
2017	EX-02	53	38	2	3	3	91	7	89
2017	EX-03	58	36	0	4	2	94	6	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	50	50	0	0	0	100	0	10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	60	29	3	4	3	1	1	91	7	348
2017	EX-01	59	31	2	4	3	1	1	91	7	186
2017	EX-02	57	31	5	3	3	0	0	89	7	89
2017	EX-03	62	28	2	4	4	0	0	90	8	50
2017	EX-04	91	9	0	0	0	0	0	100	0	11
2017	EX-05	80	10	0	0	0	0	10	100	0	10

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	44	40	7	6	1	1	85	8	347
2017	EX-01	44	40	7	7	1	0	84	9	186
2017	EX-02	40	44	7	4	2	2	86	7	88
2017	EX-03	46	38	8	6	2	0	84	8	50
2017	EX-04	64	27	9	0	0	0	91	0	11
2017	EX-05	50	40	0	0	0	10	100	0	10

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	72	20	4	2	2	92	4	347
2017	EX-01	70	19	5	3	2	89	5	186
2017	EX-02	73	21	3	1	1	94	2	89
2017	EX-03	74	22	2	2	0	96	2	50
2017	EX-04	91	9	0	0	0	100	0	11

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	76	20	1	2	1	97	3	348
2017	EX-01	74	22	1	2	1	96	3	186
2017	EX-02	80	18	0	1	1	98	2	89
2017	EX-03	72	24	2	2	0	96	2	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	100	0	10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	52	37	4	6	1	0	89	7	347
2017	EX-01	52	38	4	4	1	0	90	5	186
2017	EX-02	48	36	2	11	2	0	84	13	89
2017	EX-03	49	39	6	4	2	0	88	6	49
2017	EX-04	73	18	0	0	0	9	100	0	11
2017	EX-05	70	20	10	0	0	0	90	0	10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	60	22	5	7	3	2	84	11	348
2017	EX-01	57	28	5	7	3	1	85	10	186
2017	EX-02	58	19	9	9	3	2	78	12	89
2017	EX-03	68	10	2	12	4	4	81	17	50
2017	EX-04	91	0	0	0	0	9	100	0	11
2017	EX-05	60	10	10	0	0	20	88	0	10

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	63	30	2	2	3	93	5	346
2017	EX-01	59	34	2	2	3	93	5	184
2017	EX-02	62	28	4	2	3	90	6	89
2017	EX-03	68	26	0	2	4	94	6	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	100	0	10

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	64	29	3	3	1	93	4	345
2017	EX-01	61	31	3	3	1	93	4	184
2017	EX-02	59	30	3	3	3	90	7	88
2017	EX-03	68	28	0	4	0	96	4	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	100	0	10

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	57	31	5	4	3	88	7	346
2017	EX-01	54	35	5	3	2	89	5	184
2017	EX-02	54	28	6	7	6	82	12	89
2017	EX-03	66	22	6	4	2	88	6	50
2017	EX-04	82	18	0	0	0	100	0	11
2017	EX-05	60	40	0	0	0	100	0	10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	58	35	4	1	1	1	94	3	348
2017	EX-01	59	34	5	2	1	0	93	2	186
2017	EX-02	52	39	3	2	2	1	92	4	89
2017	EX-03	60	36	0	0	2	2	98	2	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	60	30	10	0	0	0	90	0	10

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	40	37	7	11	5	0	77	16	348
2017	EX-01	43	39	3	10	5	0	82	16	186
2017	EX-02	40	29	10	14	6	1	70	20	89
2017	EX-03	34	40	12	12	2	0	74	14	50
2017	EX-04	36	55	9	0	0	0	91	0	11
2017	EX-05	40	30	10	20	0	0	70	20	10

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	5	5	6	7	19	58	23	62	348
2017	EX-01	7	8	6	8	21	49	29	58	186
2017	EX-02	3	2	9	6	21	59	13	65	89
2017	EX-03	4	0	4	6	14	72	14	71	50
2017	EX-04	0	0	0	0	9	91	0	100	11
2017	EX-05	0	0	0	0	0	100	0	0	10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	9	31	26	21	11	1	41	33	347
2017	EX-01	12	30	27	19	11	0	42	30	186
2017	EX-02	6	32	22	28	12	0	37	41	88
2017	EX-03	8	34	26	20	12	0	42	32	50
2017	EX-04	0	45	27	9	9	9	50	20	11
2017	EX-05	0	30	20	20	10	20	38	38	10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	46	19	6	4	3	0	22	84	9	347
2017	EX-01	50	23	4	5	3	1	16	86	9	186
2017	EX-02	42	16	6	3	4	0	28	81	11	88
2017	EX-03	52	10	12	2	4	0	20	78	8	50
2017	EX-04	9	27	0	0	0	0	64	100	0	11
2017	EX-05	30	10	10	0	0	0	50	80	0	10

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	EX	41	37	22	347
2017	EX-01	46	32	22	186
2017	EX-02	38	43	19	88
2017	EX-03	38	40	22	50
2017	EX-04	27	45	27	11
2017	EX-05	10	70	20	10

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	Other (%)	Total responses
2017	EX	31	48	15	4	2	142
2017	EX-01	25	54	15	4	2	85
2017	EX-02	38	44	15	0	3	34
2017	EX-03	37	37	16	11	0	19

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	79	19	0	1	1	98	2	346
2017	EX-01	77	21	1	1	1	97	2	185
2017	EX-02	77	22	0	0	1	99	1	88
2017	EX-03	84	16	0	0	0	100	0	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	90	10	0	0	0	100	0	10

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	56	35	4	4	1	92	4	346
2017	EX-01	55	34	6	5	1	89	5	184
2017	EX-02	56	36	3	3	1	92	4	89
2017	EX-03	58	38	2	2	0	96	2	50
2017	EX-04	64	36	0	0	0	100	0	11
2017	EX-05	50	50	0	0	0	100	0	10

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	9	28	39	15	8	0	24	37	347
2017	EX-01	9	28	42	12	8	1	20	37	185
2017	EX-02	12	31	31	15	11	0	26	43	89
2017	EX-03	4	26	40	22	8	0	30	30	50
2017	EX-04	0	9	55	27	9	0	36	9	11
2017	EX-05	10	30	30	30	0	0	30	40	10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	3	12	34	29	21	1	0	50	16	345
2017	EX-01	4	15	38	21	21	1	1	42	19	183
2017	EX-02	4	12	32	35	17	0	0	52	16	89
2017	EX-03	2	10	30	36	22	0	0	58	12	50
2017	EX-04	0	0	9	55	36	0	0	91	0	11
2017	EX-05	0	0	30	50	20	0	0	70	0	10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	13	22	37	21	7	0	28	35	346
2017	EX-01	14	22	38	19	8	0	27	36	184
2017	EX-02	16	24	32	21	7	1	28	40	89
2017	EX-03	10	20	42	20	8	0	28	30	50
2017	EX-04	0	36	27	36	0	0	36	36	11
2017	EX-05	0	20	30	50	0	0	50	20	10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	10	29	43	12	6	18	39	345
2017	EX-01	9	27	47	10	7	16	36	183
2017	EX-02	11	34	33	14	8	22	46	89
2017	EX-03	12	32	46	6	4	10	44	50
2017	EX-04	9	18	45	27	0	27	27	11
2017	EX-05	20	10	30	40	0	40	30	10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	14	29	36	12	7	0	1	20	44	348
2017	EX-01	15	28	40	9	7	1	1	16	43	186
2017	EX-02	13	28	33	17	8	0	1	25	42	89
2017	EX-03	16	32	30	12	8	0	2	20	49	50
2017	EX-04	0	36	36	9	18	0	0	27	36	11
2017	EX-05	20	20	30	30	0	0	0	30	40	10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	5	18	36	30	10	0	40	23	348
2017	EX-01	7	18	37	27	11	0	38	25	186
2017	EX-02	4	17	41	30	7	1	37	22	89
2017	EX-03	4	20	26	36	14	0	50	24	50
2017	EX-04	0	18	27	36	18	0	55	18	11
2017	EX-05	0	10	40	50	0	0	50	10	10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	12	29	40	13	6	0	19	41	347
2017	EX-01	10	32	40	10	7	0	17	42	185
2017	EX-02	16	21	39	19	4	1	24	37	89
2017	EX-03	10	32	44	8	6	0	14	42	50
2017	EX-04	9	27	36	18	9	0	27	36	11
2017	EX-05	20	30	30	20	0	0	20	50	10

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	71	22	2	3	3	93	6	348
2017	EX-01	69	24	2	3	3	93	5	186
2017	EX-02	73	19	1	4	2	92	7	89
2017	EX-03	70	20	2	2	6	90	8	50
2017	EX-04	100	0	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	100	0	10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	59	34	2	4	1	93	5	348
2017	EX-01	54	37	2	6	2	90	8	186
2017	EX-02	62	33	3	1	1	94	2	89
2017	EX-03	60	34	0	4	2	94	6	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	100	0	10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	73	21	3	3	1	1	94	3	347
2017	EX-01	75	20	2	2	1	1	95	3	185
2017	EX-02	69	20	4	4	0	2	91	5	89
2017	EX-03	70	26	0	4	0	0	96	4	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	60	20	20	0	0	0	80	0	10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	67	25	4	3	1	0	92	5	346
2017	EX-01	67	24	4	4	1	1	91	5	185
2017	EX-02	68	23	4	3	1	0	91	4	89
2017	EX-03	65	31	0	2	2	0	96	4	49
2017	EX-04	73	27	0	0	0	0	100	0	11
2017	EX-05	70	20	10	0	0	0	90	0	10

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	69	23	3	3	2	92	5	348
2017	EX-01	68	23	5	3	2	91	4	186
2017	EX-02	68	25	1	4	2	92	7	89
2017	EX-03	70	24	2	2	2	94	4	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	100	0	10

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	56	33	3	4	3	1	89	8	346
2017	EX-01	53	32	5	6	3	1	85	9	186
2017	EX-02	51	41	0	3	3	1	93	7	87
2017	EX-03	62	30	2	2	4	0	92	6	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	0	100	0	10

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	71	25	2	1	1	0	96	1	345
2017	EX-01	68	29	2	1	1	0	97	1	184
2017	EX-02	74	20	2	1	1	1	96	2	89
2017	EX-03	72	24	4	0	0	0	96	0	49
2017	EX-04	91	9	0	0	0	0	100	0	11
2017	EX-05	70	30	0	0	0	0	100	0	10

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	74	20	3	1	1	0	94	3	347
2017	EX-01	75	20	3	1	1	1	95	2	185
2017	EX-02	68	24	3	2	2	0	93	4	89
2017	EX-03	74	18	2	4	2	0	92	6	50
2017	EX-04	100	0	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	0	100	0	10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	69	24	4	1	1	1	94	2	346
2017	EX-01	67	24	5	2	2	1	92	3	185
2017	EX-02	68	27	4	0	1	0	95	1	89
2017	EX-03	67	26	4	2	0	0	94	2	49
2017	EX-04	91	9	0	0	0	0	100	0	11
2017	EX-05	80	20	0	0	0	0	100	0	10

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	37	20	10	6	7	2	18	72	16	347
2017	EX-01	37	20	11	8	7	2	15	69	18	185
2017	EX-02	36	21	9	3	9	3	19	73	16	89
2017	EX-03	40	20	8	2	6	2	22	79	11	50
2017	EX-04	36	0	9	9	0	0	45	67	17	11
2017	EX-05	50	10	10	0	0	0	30	86	0	10

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	42	46	1	8	2	88	10	348
2017	EX-01	45	44	1	9	2	89	10	186
2017	EX-02	35	53	2	7	4	87	10	89
2017	EX-03	44	38	4	14	0	82	14	50
2017	EX-04	36	64	0	0	0	100	0	11
2017	EX-05	40	60	0	0	0	100	0	10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	62	26	3	7	2	88	9	347
2017	EX-01	65	25	2	6	2	90	8	186
2017	EX-02	53	27	3	11	5	81	16	88
2017	EX-03	56	34	4	6	0	90	6	50
2017	EX-04	91	9	0	0	0	100	0	11
2017	EX-05	70	20	0	0	10	90	10	10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	75	22	1	1	1	97	2	346
2017	EX-01	78	19	1	2	0	97	2	185
2017	EX-02	69	26	0	2	3	95	5	88
2017	EX-03	74	24	2	0	0	98	0	50
2017	EX-04	82	18	0	0	0	100	0	11
2017	EX-05	80	10	10	0	0	90	0	10

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	78	18	2	2	0	1	96	2	346
2017	EX-01	78	18	3	1	0	1	96	1	185
2017	EX-02	78	17	1	2	1	0	95	3	88
2017	EX-03	78	18	0	2	0	2	98	2	50
2017	EX-04	91	9	0	0	0	0	100	0	11
2017	EX-05	60	30	0	10	0	0	90	10	10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	71	17	3	6	3	1	89	9	347
2017	EX-01	72	15	4	6	2	1	88	8	186
2017	EX-02	64	24	1	7	5	0	88	11	88
2017	EX-03	84	8	2	6	0	0	92	6	50
2017	EX-04	64	27	0	9	0	0	91	9	11
2017	EX-05	70	20	0	0	10	0	90	10	10

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	78	14	3	3	1	1	93	4	347
2017	EX-01	75	15	2	4	3	2	92	7	185
2017	EX-02	79	16	3	2	0	0	94	2	89
2017	EX-03	84	8	6	2	0	0	92	2	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	90	10	0	0	0	0	100	0	10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	85	8	2	2	1	1	95	3	347
2017	EX-01	84	9	2	2	1	2	95	3	186
2017	EX-02	88	7	3	2	0	0	94	2	88
2017	EX-03	90	6	2	0	2	0	96	2	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	70	20	0	0	10	0	90	10	10

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	68	20	3	7	2	1	88	8	348
2017	EX-01	66	22	4	5	2	1	88	8	186
2017	EX-02	70	15	3	8	2	2	86	10	89
2017	EX-03	70	20	0	10	0	0	90	10	50
2017	EX-04	73	27	0	0	0	0	100	0	11
2017	EX-05	50	40	0	10	0	0	90	10	10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	77	18	2	2	0	0	1	96	2	348
2017	EX-01	77	17	2	3	1	0	1	95	4	186
2017	EX-02	74	19	3	1	0	1	1	95	1	89
2017	EX-03	84	14	2	0	0	0	0	98	0	50
2017	EX-04	82	18	0	0	0	0	0	100	0	11
2017	EX-05	60	40	0	0	0	0	0	100	0	10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	EX	13	87	347
2017	EX-01	14	86	185
2017	EX-02	16	84	89
2017	EX-05	0	100	10

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	EX	28	43
2017	EX-01	38	24

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	EX	67	43
2017	EX-01	58	24
2017	EX-02	86	14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	EX	23	43
2017	EX-01	25	24

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	EX-02	0	14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	EX	40	43
2017	EX-01	50	24

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	EX	28	43
2017	EX-01	21	24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	EX	37	43
2017	EX-01	29	24
2017	EX-02	43	14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	EX	47	43
2017	EX-01	38	24
2017	EX-02	57	14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	EX	23	43

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	EX	67	43
2017	EX-01	79	24
2017	EX-02	50	14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	EX	51	43
2017	EX-01	46	24
2017	EX-02	57	14

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	EX-02	0	14

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	EX	42	43
2017	EX-01	33	24
2017	EX-02	57	14

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	EX	30	43
2017	EX-01	33	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	EX	55	44
2017	EX-01	60	25
2017	EX-02	57	14

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	EX	32	44
2017	EX-01	36	25

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	EX-02	0	14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	Total responses
2017	EX	44
2017	EX-01	25
2017	EX-02	14

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	EX-02	0	14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	EX	44
2017	EX-01	25
2017	EX-02	14

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	EX	14	44

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	EX	20	44
2017	EX-01	24	25

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	EX	12	43

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	EX	14	43
2017	EX-01	25	24
2017	EX-02	0	14

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	EX	26	43
2017	EX-01	21	24

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	EX	16	43

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	EX	54	43
2017	EX-01	54	24
2017	EX-02	50	14

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	EX	44	43
2017	EX-01	33	24
2017	EX-02	57	14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	EX	43
2017	EX-01	24
2017	EX-02	14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	EX	21	43
2017	EX-01	25	24

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	Total responses
2017	EX	100	43
2017	EX-01	100	24
2017	EX-02	100	14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	52	24	9	5	3	6	2	82	8	348
2017	EX-01	53	20	11	4	2	7	2	81	7	186
2017	EX-02	45	29	10	6	4	3	4	79	11	89
2017	EX-03	54	22	4	6	2	10	2	86	9	50
2017	EX-04	73	27	0	0	0	0	0	100	0	11
2017	EX-05	50	40	10	0	0	0	0	90	0	10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	65	24	6	2	1	1	90	4	347
2017	EX-01	66	24	6	2	2	1	90	4	185
2017	EX-02	61	23	7	3	2	3	87	6	89
2017	EX-03	66	26	6	2	0	0	92	2	50
2017	EX-04	82	9	9	0	0	0	91	0	11
2017	EX-05	60	40	0	0	0	0	100	0	10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	EX	5	95	348
2017	EX-01	6	94	186
2017	EX-04	0	100	11
2017	EX-05	0	100	10

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	EX	100	14

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	EX	0	14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	EX	0	14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	EX	0	14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	EX	0	14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	EX	0	14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	EX	67	15

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	EX	40	15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	EX	53	15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	EX	67	15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	EX	0	15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	EX	93	7	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	57	20	8	2	1	9	3	88	4	348
2017	EX-01	59	16	10	1	2	10	2	86	3	186
2017	EX-02	51	22	7	4	1	8	6	86	6	89
2017	EX-03	58	26	4	2	0	8	2	93	2	50
2017	EX-04	73	27	0	0	0	0	0	100	0	11
2017	EX-05	50	40	10	0	0	0	0	90	0	10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	71	20	4	2	1	2	93	3	346
2017	EX-01	74	18	3	1	2	2	94	3	186
2017	EX-02	64	20	7	5	1	3	87	6	87
2017	EX-03	74	22	4	0	0	0	96	0	50
2017	EX-04	82	18	0	0	0	0	100	0	11
2017	EX-05	50	40	10	0	0	0	90	0	10

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	EX	7	93	348
2017	EX-01	8	92	186
2017	EX-02	6	94	89
2017	EX-03	12	88	50
2017	EX-04	0	100	11
2017	EX-05	0	100	10

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	EX	72	28	25
2017	EX-01	79	21	14

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	72	22	0	6	0	0	0	94	6	18
2017	EX-01	73	27	0	0	0	0	0	100	0	11

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	32	15	2	0	50	95	1	348
2017	EX-01	36	19	4	1	40	92	1	186
2017	EX-02	33	11	0	0	55	100	0	89
2017	EX-03	24	12	0	0	64	100	0	50
2017	EX-04	9	0	0	0	91	100	0	11
2017	EX-05	10	20	0	0	70	100	0	10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	40	31	8	3	1	4	14	86	4	348
2017	EX-01	41	31	10	2	0	5	11	86	3	186
2017	EX-02	41	28	4	2	0	6	18	91	3	89
2017	EX-03	38	34	8	6	2	0	12	82	9	50
2017	EX-04	36	45	9	0	0	0	9	90	0	11
2017	EX-05	10	30	10	0	10	0	40	67	17	10

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	42	7	3	1	46	92	2	348
2017	EX-01	48	9	5	1	37	91	1	186
2017	EX-02	38	2	2	2	55	90	5	89
2017	EX-03	40	8	0	0	52	100	0	50
2017	EX-04	18	0	0	0	82	100	0	11
2017	EX-05	20	10	0	0	70	100	0	10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	50	8	2	1	1	0	38	94	3	346
2017	EX-01	53	10	3	1	1	1	32	92	3	186
2017	EX-02	46	6	1	2	0	0	45	94	4	88
2017	EX-03	50	8	0	0	0	0	42	100	0	50
2017	EX-04	55	0	0	0	0	0	45	100	0	11

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	62	24	6	3	3	1	1	87	7	345
2017	EX-01	64	23	3	4	3	1	1	89	8	184
2017	EX-02	64	21	8	3	3	0	0	85	7	88
2017	EX-03	54	30	8	2	6	0	0	84	8	50
2017	EX-04	73	27	0	0	0	0	0	100	0	11
2017	EX-05	50	30	20	0	0	0	0	80	0	10

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	63	22	8	2	3	1	0	86	5	347
2017	EX-01	67	21	5	3	2	1	1	90	5	186
2017	EX-02	63	19	14	1	3	0	0	82	4	88
2017	EX-03	52	32	8	2	6	0	0	84	8	50
2017	EX-04	73	27	0	0	0	0	0	100	0	11
2017	EX-05	50	20	20	10	0	0	0	70	10	10

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	49	40	6	3	2	89	5	347
2017	EX-01	47	40	6	4	2	88	6	185
2017	EX-02	51	39	7	1	2	90	3	89
2017	EX-03	48	42	8	2	0	90	2	50
2017	EX-04	64	36	0	0	0	100	0	11
2017	EX-05	50	50	0	0	0	100	0	10

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	40	42	5	8	4	1	83	12	348
2017	EX-01	38	41	6	9	5	1	80	14	186
2017	EX-02	37	45	2	10	4	1	83	15	89
2017	EX-03	40	48	4	4	4	0	88	8	50
2017	EX-04	64	36	0	0	0	0	100	0	11
2017	EX-05	70	20	10	0	0	0	90	0	10

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	32	29	20	9	9	1	62	18	348
2017	EX-01	30	31	23	8	9	0	61	17	186
2017	EX-02	34	25	18	11	11	1	59	23	89
2017	EX-03	22	36	22	10	10	0	58	20	50
2017	EX-04	73	18	0	9	0	0	91	9	11
2017	EX-05	60	10	10	10	0	10	78	11	10

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	8	17	35	27	13	25	40	348
2017	EX-01	9	14	35	29	12	23	41	186
2017	EX-02	8	21	28	28	16	29	43	89
2017	EX-03	4	18	44	20	14	22	34	50
2017	EX-04	9	27	36	27	0	36	27	11
2017	EX-05	10	30	20	30	10	40	40	10

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	7	24	33	23	13	0	32	36	348
2017	EX-01	8	23	34	26	10	0	30	35	186
2017	EX-02	8	30	30	17	16	0	38	32	89
2017	EX-03	4	14	36	24	20	2	18	45	50
2017	EX-04	18	36	18	27	0	0	55	27	11
2017	EX-05	10	40	20	10	20	0	50	30	10

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	15	22	34	18	10	38	28	345
2017	EX-01	12	24	33	22	8	37	30	185
2017	EX-02	22	20	33	11	15	41	26	88
2017	EX-03	12	20	39	14	14	33	28	49
2017	EX-04	27	27	45	0	0	55	0	11
2017	EX-05	20	20	40	20	0	40	20	10

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	12	31	29	15	10	2	44	26	348
2017	EX-01	15	32	26	15	10	2	48	26	186
2017	EX-02	11	31	30	13	12	2	43	26	89
2017	EX-03	6	28	34	18	10	4	35	29	50
2017	EX-04	0	36	36	27	0	0	36	27	11
2017	EX-05	10	30	30	10	10	10	44	22	10

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	15	31	33	13	8	0	46	20	347
2017	EX-01	16	29	34	13	8	0	45	21	186
2017	EX-02	16	34	31	13	6	0	50	19	89
2017	EX-03	12	30	40	8	8	2	43	16	50
2017	EX-04	18	45	18	9	9	0	64	18	11

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	36	36	16	8	4	0	72	12	346
2017	EX-01	32	38	18	9	3	0	70	12	185
2017	EX-02	38	36	11	9	6	0	74	14	89
2017	EX-03	36	34	20	4	4	2	72	8	50
2017	EX-04	73	27	0	0	0	0	100	0	11

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	16	37	24	16	8	53	24	347
2017	EX-01	13	40	26	14	7	53	22	186
2017	EX-02	20	28	21	20	10	49	30	89
2017	EX-03	12	42	26	12	8	54	20	50
2017	EX-04	36	36	18	9	0	73	9	11

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	39	36	13	8	3	0	75	11	347
2017	EX-01	36	38	15	7	3	0	74	11	186
2017	EX-02	40	35	10	12	3	0	74	16	89
2017	EX-03	44	30	18	4	2	2	76	6	50
2017	EX-04	64	36	0	0	0	0	100	0	11

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	17	29	30	15	8	46	23	346
2017	EX-01	14	30	35	14	8	44	22	185
2017	EX-02	22	26	26	19	7	48	26	89
2017	EX-03	18	36	22	16	8	54	24	50
2017	EX-04	27	27	27	9	9	55	18	11

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	71	17	9	1	2	0	89	2	348
2017	EX-01	69	18	10	1	2	1	88	3	186
2017	EX-02	66	21	10	0	2	0	88	2	89
2017	EX-03	78	12	8	0	2	0	90	2	50
2017	EX-04	91	9	0	0	0	0	100	0	11
2017	EX-05	90	10	0	0	0	0	100	0	10

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	82	11	2	3	2	1	94	4	348
2017	EX-01	81	12	1	3	2	1	94	5	186
2017	EX-02	76	12	3	4	1	2	91	6	89
2017	EX-03	86	10	2	0	2	0	96	2	50
2017	EX-04	100	0	0	0	0	0	100	0	11
2017	EX-05	90	10	0	0	0	0	100	0	10

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	66	25	4	3	1	1	93	4	347
2017	EX-01	62	27	4	5	2	1	89	7	185
2017	EX-02	71	24	3	0	0	1	97	0	89
2017	EX-03	76	16	4	0	0	4	96	0	50
2017	EX-04	45	55	0	0	0	0	100	0	11
2017	EX-05	90	10	0	0	0	0	100	0	10

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	68	20	4	4	3	0	89	7	346
2017	EX-01	68	22	3	5	3	0	89	8	185
2017	EX-02	66	24	3	4	2	0	90	7	88
2017	EX-03	70	14	6	4	4	2	86	8	50
2017	EX-04	100	0	0	0	0	0	100	0	11
2017	EX-05	70	10	20	0	0	0	80	0	10

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	43	37	14	3	1	1	81	5	348
2017	EX-01	39	39	16	4	2	1	78	6	186
2017	EX-02	49	31	12	4	1	1	82	6	89
2017	EX-03	48	38	12	0	0	2	88	0	50
2017	EX-04	27	64	9	0	0	0	91	0	11
2017	EX-05	60	30	10	0	0	0	90	0	10

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	72	20	5	1	1	2	93	2	344
2017	EX-01	73	18	5	1	1	1	92	2	184
2017	EX-02	74	17	6	1	0	2	93	1	88
2017	EX-03	62	28	8	0	0	2	92	0	50
2017	EX-04	82	18	0	0	0	0	100	0	11

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	89	7	1	1	1	1	97	1	347
2017	EX-01	86	9	2	1	1	1	96	2	185
2017	EX-02	91	4	2	0	0	2	98	0	89
2017	EX-03	92	6	0	0	0	2	100	0	50
2017	EX-04	100	0	0	0	0	0	100	0	11
2017	EX-05	100	0	0	0	0	0	100	0	10

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	63	23	10	2	1	0	1	87	3	348
2017	EX-01	59	25	11	2	2	1	0	84	4	186
2017	EX-02	71	20	6	1	0	0	2	93	1	89
2017	EX-03	58	24	14	2	0	0	2	84	2	50
2017	EX-04	64	27	9	0	0	0	0	91	0	11
2017	EX-05	80	10	10	0	0	0	0	90	0	10

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	6	23	44	21	6	29	26	348
2017	EX-01	7	26	40	21	6	33	27	186
2017	EX-02	4	18	49	22	7	22	29	89
2017	EX-03	10	14	56	14	6	24	20	50
2017	EX-04	0	36	45	18	0	36	18	11
2017	EX-05	0	40	30	30	0	40	30	10

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	9	23	47	15	6	22	31	348
2017	EX-01	11	21	49	11	9	19	32	186
2017	EX-02	10	25	46	17	3	20	35	89
2017	EX-03	2	22	52	18	6	24	24	50
2017	EX-04	0	27	27	45	0	45	27	11
2017	EX-05	0	30	30	40	0	40	30	10

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	45	27	18	3	4	3	0	47	53	348
2017	EX-01	43	30	18	3	4	2	0	44	56	186
2017	EX-02	51	21	19	4	2	1	1	52	48	89
2017	EX-03	34	30	20	2	6	8	0	37	63	50
2017	EX-04	73	27	0	0	0	0	0	73	27	11
2017	EX-05	60	10	20	0	10	0	0	60	40	10

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	EX	10	179
2017	EX-01	13	101
2017	EX-02	7	42
2017	EX-03	7	29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	EX	29	179
2017	EX-01	35	101
2017	EX-02	19	42
2017	EX-03	31	29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	EX	13	179
2017	EX-01	15	101
2017	EX-02	7	42
2017	EX-03	17	29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	EX	39	179
2017	EX-01	40	101
2017	EX-02	36	42
2017	EX-03	41	29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	EX	3	179
2017	EX-01	5	101
2017	EX-02	2	42
2017	EX-03	0	29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	EX	56	179
2017	EX-01	55	101
2017	EX-02	62	42
2017	EX-03	45	29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	EX	9	64	12	9	3	4	174
2017	EX-01	8	60	17	8	0	6	99
2017	EX-02	13	65	2	10	10	0	41
2017	EX-03	4	71	7	11	4	4	28

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	22	19	12	16	14	1	16	50	36	179
2017	EX-01	18	21	14	19	13	1	15	46	38	101
2017	EX-02	24	20	14	14	19	0	9	48	37	42
2017	EX-03	34	14	7	10	7	0	28	67	24	29

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	EX	7	16	12	18	22	3	22	31	54	179
2017	EX-01	4	17	13	20	24	4	19	27	56	101
2017	EX-02	12	17	12	21	19	2	17	35	50	42
2017	EX-03	10	14	10	14	17	0	34	37	47	29

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - EX

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.