2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - EC

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 68 26 2 2 1 0 0 95 3 414
2008 EC-01 57 30 6 5 2 0 0 87 6 108
2008 EC-02 63 33 1 2 2 0 0 96 3 172
2008 EC-03 82 18 0 0 0 0 0 100 0 74
2008 EC-04 82 15 0 3 0 0 0 97 3 39

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 71 25 2 1 1 0 0 96 2 418
2008 EC-01 63 29 5 3 1 0 0 92 4 108
2008 EC-02 66 30 1 1 2 0 0 96 3 176
2008 EC-03 86 14 0 0 0 0 0 100 0 74
2008 EC-04 77 21 0 3 0 0 0 97 3 39

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 77 19 1 2 1 0 0 96 3 417
2008 EC-01 64 30 2 3 1 0 0 94 4 107
2008 EC-02 76 20 1 1 2 0 0 96 3 176
2008 EC-03 89 7 0 3 1 0 0 96 4 74
2008 EC-04 92 8 0 0 0 0 0 100 0 39

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 65 19 8 4 3 2 0 85 7 418
2008 EC-01 54 21 10 7 4 4 0 78 12 108
2008 EC-02 65 18 8 4 3 2 0 84 8 176
2008 EC-03 72 20 4 3 1 0 0 92 4 74
2008 EC-04 77 15 8 0 0 0 0 92 0 39
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 64 23 6 3 3 1 0 88 6 418
2008 EC-01 61 20 9 4 3 2 1 84 7 108
2008 EC-02 62 23 6 4 4 1 1 86 8 176
2008 EC-03 68 26 4 1 1 0 0 93 3 74
2008 EC-04 72 21 8 0 0 0 0 92 0 39

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 64 26 5 2 2 0 0 90 5 418
2008 EC-01 56 32 7 0 3 0 1 90 3 108
2008 EC-02 60 27 5 5 3 0 0 87 9 176
2008 EC-03 74 22 1 1 1 0 0 96 3 74
2008 EC-04 79 15 5 0 0 0 0 95 0 39

Senior management

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 67 27 2 2 2 0 0 94 4 417
2008 EC-01 63 27 5 3 2 0 1 91 5 108
2008 EC-02 63 33 1 1 3 0 0 95 4 175
2008 EC-03 70 23 1 4 1 0 0 93 5 74
2008 EC-04 87 13 0 0 0 0 0 100 0 39

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 36 48 7 6 2 0 0 84 8 418
2008 EC-01 34 41 14 7 2 0 2 76 9 108
2008 EC-02 33 52 7 5 3 0 0 85 8 176
2008 EC-03 41 45 4 9 1 0 0 85 11 74
2008 EC-04 41 54 3 0 3 0 0 95 3 39

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 62 30 4 2 1 0 0 93 3 418
2008 EC-01 56 34 5 3 0 1 1 92 3 108
2008 EC-02 59 32 4 2 3 1 0 91 5 176
2008 EC-03 66 28 3 3 0 0 0 95 3 74
2008 EC-04 79 18 3 0 0 0 0 97 0 39

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 50 41 5 3 1 0 0 91 4 418
2008 EC-01 46 42 9 2 0 1 0 89 2 108
2008 EC-02 48 44 3 3 2 0 0 91 5 176
2008 EC-03 61 34 1 1 3 0 0 95 4 74
2008 EC-04 51 44 3 3 0 0 0 95 3 39
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Workforce

Performance management

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 44 37 10 6 3 0 0 81 9 418
2008 EC-01 38 34 16 7 5 0 0 72 12 108
2008 EC-02 45 37 8 6 4 0 0 82 10 176
2008 EC-03 42 41 11 3 3 1 0 84 5 74
2008 EC-04 49 36 5 10 0 0 0 85 10 39

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 58 35 2 2 1 1 1 95 3 418
2008 EC-01 53 35 5 3 0 3 2 92 3 108
2008 EC-02 57 36 2 2 2 1 0 94 3 176
2008 EC-03 61 35 1 3 0 0 0 96 3 74
2008 EC-04 56 41 0 0 0 0 3 100 0 39

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 68 24 3 1 2 1 1 94 3 418
2008 EC-01 62 25 4 2 1 5 2 93 3 108
2008 EC-02 65 26 3 2 3 1 0 92 5 176
2008 EC-03 74 24 0 0 1 0 0 99 1 74
2008 EC-04 77 18 3 0 0 0 3 97 0 39

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 44 38 9 5 1 0 2 84 6 416
2008 EC-01 39 48 9 2 2 0 0 87 4 108
2008 EC-02 45 33 13 8 1 0 0 78 9 176
2008 EC-03 44 39 6 3 1 0 7 90 4 72
2008 EC-04 54 31 8 3 3 0 3 87 5 39

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 68 28 1 2 1 0 0 96 3 417
2008 EC-01 61 31 3 3 3 0 0 92 6 108
2008 EC-02 61 36 0 2 1 0 0 97 3 175
2008 EC-03 82 16 1 0 0 0 0 99 0 74
2008 EC-04 77 21 0 0 3 0 0 97 3 39

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 71 26 1 1 1 0 0 97 2 418
2008 EC-01 63 30 3 2 3 0 0 93 5 108
2008 EC-02 68 29 1 2 1 0 0 97 2 176
2008 EC-03 82 18 0 0 0 0 0 100 0 74
2008 EC-04 69 31 0 0 0 0 0 100 0 39

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 55 35 4 4 2 0 0 91 5 417
2008 EC-01 46 44 3 4 3 1 0 91 7 107
2008 EC-02 52 36 6 5 2 0 0 88 6 176
2008 EC-03 66 27 3 3 1 0 0 93 4 74
2008 EC-04 64 33 0 3 0 0 0 97 3 39

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 53 31 5 6 4 0 1 85 10 417
2008 EC-01 41 36 6 13 4 0 0 77 17 108
2008 EC-02 53 34 3 3 5 1 1 89 8 175
2008 EC-03 55 28 5 5 1 0 4 87 7 74
2008 EC-04 79 18 3 0 0 0 0 97 0 39

Work-life balance and workload

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 6 3 4 6 17 0 64 26 62 418
2008 EC-01 6 5 4 6 21 0 58 24 67 108
2008 EC-02 6 5 5 7 18 0 60 27 61 176
2008 EC-03 7 1 1 4 14 0 73 30 65 74
2008 EC-04 3 0 3 0 10 0 85 17 67 39

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 14 30 27 17 11 0 1 45 28 418
2008 EC-01 18 36 27 15 5 0 0 54 19 108
2008 EC-02 15 31 24 19 10 0 1 46 29 176
2008 EC-03 11 27 34 15 12 0 1 38 27 74
2008 EC-04 8 21 26 18 21 0 8 31 42 39
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 83 13 2 0 1 0 0 97 1 417
2008 EC-01 73 20 4 1 1 1 0 94 2 108
2008 EC-02 82 15 2 0 1 0 0 97 1 175
2008 EC-03 95 4 0 1 0 0 0 99 1 74
2008 EC-04 95 5 0 0 0 0 0 100 0 39

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 5 20 46 21 7 0 0 28 26 417
2008 EC-01 6 23 48 18 4 1 1 22 30 107
2008 EC-02 7 22 42 24 4 0 1 29 29 176
2008 EC-03 5 18 53 15 9 0 0 24 23 74
2008 EC-04 0 18 41 26 15 0 0 41 18 39

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 3 8 27 38 22 1 1 62 11 417
2008 EC-01 4 12 31 37 12 4 0 51 16 108
2008 EC-02 3 9 26 41 20 0 2 62 12 175
2008 EC-03 3 3 27 39 26 1 1 67 6 74
2008 EC-04 0 8 26 36 31 0 0 67 8 39

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 7 15 39 27 12 0 0 39 22 417
2008 EC-01 7 17 36 29 10 0 1 39 24 108
2008 EC-02 8 17 41 30 5 0 0 35 25 175
2008 EC-03 5 16 41 23 15 0 0 38 22 74
2008 EC-04 5 10 36 23 26 0 0 49 15 39

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 8 25 44 17 6 0 0 23 33 418
2008 EC-01 6 21 39 27 7 0 0 34 27 108
2008 EC-02 11 29 43 14 3 0 0 17 40 176
2008 EC-03 5 24 55 9 5 0 0 15 30 74
2008 EC-04 5 28 36 23 8 0 0 31 33 39

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 11 30 37 14 6 0 0 21 41 418
2008 EC-01 17 23 37 13 7 2 1 21 41 108
2008 EC-02 11 32 39 11 6 0 0 18 43 176
2008 EC-03 7 34 38 16 4 0 1 21 41 74
2008 EC-04 8 31 31 23 8 0 0 31 38 39

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 7 20 42 19 10 1 2 29 28 418
2008 EC-01 11 15 38 20 8 2 6 31 28 108
2008 EC-02 7 24 43 17 7 1 1 25 32 176
2008 EC-03 4 18 45 22 11 0 1 33 22 74
2008 EC-04 3 18 54 13 13 0 0 26 21 39

Respectful workplace

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 74 22 2 0 1 0 0 97 2 417
2008 EC-01 68 27 4 0 0 1 0 96 0 107
2008 EC-02 70 26 1 1 2 0 0 97 3 176
2008 EC-03 81 16 1 0 1 0 0 97 1 74
2008 EC-04 92 5 3 0 0 0 0 97 0 39

Ethical workplace

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 71 22 4 2 1 0 0 93 3 418
2008 EC-01 69 21 6 1 2 1 0 92 3 108
2008 EC-02 67 27 3 2 2 0 0 94 3 176
2008 EC-03 76 18 1 4 1 0 0 93 5 74
2008 EC-04 85 13 3 0 0 0 0 97 0 39

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 69 28 1 2 0 0 0 97 2 418
2008 EC-01 59 37 2 2 0 0 0 96 2 108
2008 EC-02 66 30 1 2 1 0 0 96 3 176
2008 EC-03 81 18 0 1 0 0 0 99 1 74
2008 EC-04 77 21 0 3 0 0 0 97 3 39

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 87 11 1 1 0 0 0 98 1 417
2008 EC-01 90 10 0 0 0 0 0 100 0 108
2008 EC-02 82 14 1 2 1 1 0 97 2 176
2008 EC-03 88 11 0 1 0 0 0 99 1 73
2008 EC-04 97 3 0 0 0 0 0 100 0 39

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 82 10 1 5 1 0 0 92 6 418
2008 EC-01 88 9 1 2 0 0 0 97 2 108
2008 EC-02 78 10 2 7 2 0 0 89 10 176
2008 EC-03 76 14 3 5 3 0 0 89 8 74
2008 EC-04 92 5 0 3 0 0 0 97 3 39

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 79 13 2 2 1 0 4 95 3 418
2008 EC-01 79 13 1 1 0 0 6 98 1 108
2008 EC-02 77 14 2 3 2 0 2 92 5 176
2008 EC-03 85 8 1 1 1 0 3 96 3 74
2008 EC-04 77 15 3 0 0 0 5 97 0 39

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 86 7 1 1 1 0 4 97 2 418
2008 EC-01 86 6 0 0 0 0 7 100 0 108
2008 EC-02 84 9 1 2 2 0 3 95 4 176
2008 EC-03 84 7 1 3 3 0 3 93 6 74
2008 EC-04 97 0 0 0 0 0 3 100 0 39

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 84 14 1 0 0 0 0 98 0 418
2008 EC-01 86 14 0 0 0 0 0 100 0 108
2008 EC-02 81 16 2 0 1 0 0 97 1 176
2008 EC-03 85 14 0 0 0 0 1 100 0 74
2008 EC-04 82 10 5 0 0 3 0 95 0 39

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 27 12 1 0 0 0 60 96 1 416
2008 EC-01 26 13 1 0 0 1 59 98 0 108
2008 EC-02 30 14 2 0 1 0 53 94 1 176
2008 EC-03 25 6 0 0 0 0 69 100 0 72
2008 EC-04 18 10 0 0 0 0 72 100 0 39

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 30 7 1 0 0 1 60 96 1 418
2008 EC-01 29 8 0 0 0 2 61 100 0 108
2008 EC-02 33 10 2 0 0 2 53 95 0 176
2008 EC-03 27 3 1 0 1 0 68 92 4 74
2008 EC-04 23 5 0 0 0 0 72 100 0 39

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 EC 43 8 1 0 0 0 47 97 1 416
2008 EC-01 34 7 1 0 0 0 59 98 0 107
2008 EC-02 47 11 2 0 1 0 40 96 1 176
2008 EC-03 50 4 0 0 1 0 45 98 2 74
2008 EC-04 38 5 3 0 0 0 54 94 0 39
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