2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	46	11	7	3	78	10	2275
2017	CS-01	29	44	13	9	5	73	14	323
2017	CS-02	33	46	11	6	3	79	10	1034
2017	CS-03	32	48	10	7	3	80	9	824
2017	CS-04	31	48	10	10	1	79	11	81
2014	CS	33	45	11	8	4	78	11	2396
2014	CS-01	35	40	10	10	5	75	15	457
2014	CS-02	31	45	12	7	5	76	12	1024
2014	CS-03	34	49	9	6	2	82	8	822
2014	CS-04	30	51	9	7	3	82	9	76
2011	CS	35	43	12	6	3	78	10	2563
2011	CS-01	40	39	11	5	4	79	10	454
2011	CS-02	32	43	14	7	4	76	11	1080
2011	CS-03	36	45	10	7	3	81	9	834
2011	CS-04	32	49	13	5	0	82	5	114
2008	CS	33	43	11	8	5	77	12	2212
2008	CS-01	38	41	9	6	5	79	11	422
2008	CS-02	31	44	12	7	5	76	12	961
2008	CS-03	33	43	10	9	4	76	13	695
2008	CS-04	35	43	6	12	4	78	16	77

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	43	13	7	6	0	74	12	2271
2017	CS-01	29	37	15	8	9	1	67	18	323
2017	CS-02	30	45	13	7	5	0	75	12	1031
2017	CS-03	32	45	12	7	5	0	77	11	823
2017	CS-04	32	41	15	6	5	1	74	11	81

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	35	10	3	1	86	4	2268
2017	CS-01	53	32	9	3	3	85	6	321
2017	CS-02	49	36	11	3	1	85	4	1032
2017	CS-03	51	36	9	4	1	87	4	821
2017	CS-04	53	37	7	1	1	90	2	81
2014	CS	62	27	8	2	2	89	4	2394
2014	CS-01	64	23	7	3	2	87	5	457
2014	CS-02	59	29	8	2	2	88	4	1022
2014	CS-03	65	26	7	1	1	91	2	822
2014	CS-04	64	24	9	1	1	88	3	76
2011	CS	59	30	8	2	1	89	3	2566
2011	CS-01	63	27	8	1	1	90	2	456
2011	CS-02	56	31	9	3	1	87	4	1080
2011	CS-03	60	31	6	2	1	91	3	834
2011	CS-04	59	34	6	1	0	93	1	115

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	41	10	6	3	82	8	2264
2017	CS-01	43	37	10	6	5	80	11	322
2017	CS-02	41	42	9	5	2	83	8	1029
2017	CS-03	40	42	10	6	2	82	8	820
2017	CS-04	50	35	8	5	3	85	8	80
2014	CS	44	39	9	5	2	83	8	2395
2014	CS-01	44	36	10	7	3	80	9	457
2014	CS-02	44	38	9	6	3	82	8	1024
2014	CS-03	43	43	8	4	2	86	6	822
2014	CS-04	48	33	12	5	1	81	7	75
2011	CS	43	42	9	4	2	85	6	2566
2011	CS-01	47	37	9	4	2	85	6	455
2011	CS-02	40	42	11	4	2	83	6	1080
2011	CS-03	44	43	6	5	1	87	6	835
2011	CS-04	40	50	8	2	0	90	2	115
2008	CS	41	42	8	6	3	83	9	2221
2008	CS-01	46	37	7	6	4	84	10	422
2008	CS-02	39	44	8	5	3	84	8	967
2008	CS-03	40	42	9	6	3	83	9	697
2008	CS-04	42	40	9	8	1	82	9	77

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	35	13	6	3	1	79	9	2269
2017	CS-01	41	31	13	9	4	1	74	13	322
2017	CS-02	41	36	15	5	2	1	78	7	1033
2017	CS-03	43	36	11	6	3	0	80	9	821
2017	CS-04	54	33	9	2	1	0	88	4	81
2014	CS	39	36	13	7	5	1	76	11	2395
2014	CS-01	36	34	14	10	6	1	70	16	456
2014	CS-02	39	36	12	6	5	1	76	12	1024
2014	CS-03	42	37	13	5	3	0	79	9	822
2014	CS-04	45	36	12	5	3	0	80	8	76
2011	CS	35	37	17	6	4	1	72	10	2559
2011	CS-01	39	33	18	5	4	1	72	9	456
2011	CS-02	32	36	19	7	4	1	69	12	1077
2011	CS-03	35	39	15	6	4	0	75	10	831
2011	CS-04	37	41	19	3	0	0	77	3	115

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	39	12	6	3	0	79	9	2272
2017	CS-01	39	34	12	10	5	0	73	14	321
2017	CS-02	40	39	13	6	2	0	79	7	1034
2017	CS-03	40	40	11	6	4	0	80	9	824
2017	CS-04	49	41	2	6	1	0	90	7	81
2014	CS	38	39	12	7	4	0	77	11	2396
2014	CS-01	32	39	13	10	5	1	71	15	456
2014	CS-02	39	39	11	7	4	0	77	11	1025
2014	CS-03	41	40	11	6	2	0	81	8	822
2014	CS-04	47	36	12	4	1	0	83	5	76
2011	CS	33	40	15	7	4	0	74	11	2555
2011	CS-01	35	36	18	7	4	0	71	11	456
2011	CS-02	31	40	16	9	4	1	72	13	1075
2011	CS-03	36	41	13	7	3	0	77	10	830
2011	CS-04	37	44	13	3	1	1	82	4	115
2008	CS	29	42	14	10	5	0	71	15	2215
2008	CS-01	36	37	13	9	5	1	73	13	421
2008	CS-02	26	42	16	9	6	0	69	15	965
2008	CS-03	28	45	13	11	4	0	72	15	694
2008	CS-04	30	45	13	10	1	0	75	12	77

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	29	17	8	5	4	0	69	13	2269
2017	CS-01	33	28	15	9	9	5	0	65	19	321
2017	CS-02	36	29	18	8	4	4	0	67	13	1031
2017	CS-03	41	29	16	8	3	3	0	72	11	824
2017	CS-04	51	31	7	6	2	2	0	83	9	81
2014	CS	40	28	17	7	5	4	0	70	12	2394
2014	CS-01	40	24	16	8	7	5	0	67	16	456
2014	CS-02	37	28	17	8	6	4	0	67	15	1023
2014	CS-03	42	31	16	5	3	3	0	76	8	822
2014	CS-04	45	25	20	1	3	6	0	75	4	76
2011	CS	34	28	18	9	7	4	0	65	16	2552
2011	CS-01	37	25	16	10	9	4	0	65	19	454
2011	CS-02	30	28	19	10	8	4	1	61	19	1076
2011	CS-03	36	29	19	7	5	3	0	67	13	828
2011	CS-04	43	29	17	7	1	3	0	75	8	115
2008	CS	27	31	18	12	7	5	0	61	20	2219
2008	CS-01	29	29	18	11	7	5	0	62	19	422
2008	CS-02	25	30	19	11	8	6	0	58	21	965
2008	CS-03	28	33	16	13	6	3	0	63	20	697
2008	CS-04	32	36	12	12	3	5	0	73	15	77

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	33	11	4	3	2	1	82	7	2274
2017	CS-01	47	30	11	4	5	2	0	80	9	322
2017	CS-02	47	34	11	4	2	2	1	83	6	1034
2017	CS-03	46	33	11	4	2	2	1	81	7	824
2017	CS-04	42	39	11	1	4	2	0	83	5	81
2014	CS	47	30	11	5	4	2	0	79	9	2396
2014	CS-01	46	28	13	6	4	3	0	76	10	457
2014	CS-02	48	29	11	6	4	2	1	78	11	1024
2014	CS-03	48	33	10	4	3	1	0	83	7	822
2014	CS-04	46	32	12	5	1	1	3	81	7	76
2011	CS	45	33	10	6	4	2	1	80	10	2562
2011	CS-01	43	33	10	7	4	2	1	79	11	456
2011	CS-02	42	32	13	5	5	2	0	77	10	1079
2011	CS-03	47	36	8	5	3	1	0	83	8	832
2011	CS-04	57	28	7	3	2	2	1	88	5	115
2008	CS	40	32	13	7	5	3	0	74	12	2221
2008	CS-01	43	28	12	7	7	4	0	74	14	421
2008	CS-02	41	30	13	7	5	3	0	74	13	967
2008	CS-03	38	35	14	7	4	2	0	75	11	698
2008	CS-04	39	36	18	3	3	1	0	76	5	77

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	36	9	6	3	0	0	82	9	2272
2017	CS-01	44	32	9	8	5	1	1	77	14	322
2017	CS-02	47	36	9	6	2	0	0	83	8	1034
2017	CS-03	46	36	8	6	3	0	0	83	9	822
2017	CS-04	38	41	11	5	4	0	1	80	9	81
2014	CS	47	33	9	7	4	1	0	80	11	2394
2014	CS-01	49	28	9	9	4	1	0	78	13	457
2014	CS-02	45	34	9	7	4	1	0	80	11	1022
2014	CS-03	49	34	8	6	3	0	0	83	9	822
2014	CS-04	41	36	11	11	3	0	0	76	13	76
2011	CS	43	35	11	7	3	0	0	78	11	2555
2011	CS-01	41	36	11	9	2	0	0	77	11	453
2011	CS-02	41	35	12	8	4	1	0	76	12	1076
2011	CS-03	46	36	8	6	4	0	0	82	9	830
2011	CS-04	45	35	12	5	3	0	0	80	8	115
2008	CS	38	37	10	8	6	1	0	76	14	2219
2008	CS-01	40	35	10	7	7	2	0	76	14	420
2008	CS-02	39	36	11	7	6	1	1	76	13	966
2008	CS-03	37	39	10	9	5	1	0	76	14	697
2008	CS-04	31	44	10	13	1	0	0	75	14	77

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	28	9	5	3	0	0	83	8	2272
2017	CS-01	50	29	9	5	5	0	0	80	11	323
2017	CS-02	54	30	9	5	3	0	0	83	8	1033
2017	CS-03	57	26	10	4	2	0	0	83	7	823
2017	CS-04	60	24	6	4	4	1	1	86	8	80
2014	CS	54	28	9	5	4	0	0	82	9	2395
2014	CS-01	53	29	9	5	3	0	1	83	8	457
2014	CS-02	54	26	9	6	5	0	0	80	11	1024
2014	CS-03	56	28	8	5	3	0	0	85	8	821
2014	CS-04	55	34	4	5	1	0	0	89	7	76

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	34	15	5	4	9	74	10	2274
2017	CS-01	35	28	13	7	6	10	70	15	323
2017	CS-02	33	35	15	4	3	10	75	8	1033
2017	CS-03	33	35	15	6	4	8	73	10	824
2017	CS-04	44	37	10	1	5	2	84	6	81
2014	CS	31	32	15	8	4	9	70	13	2397
2014	CS-01	32	26	17	9	5	11	65	16	457
2014	CS-02	30	33	14	6	4	12	72	12	1025
2014	CS-03	31	36	15	8	3	6	71	12	822
2014	CS-04	37	36	16	5	0	7	77	6	76
2011	CS	24	32	19	9	7	9	61	18	2553
2011	CS-01	27	30	18	10	7	9	62	18	454
2011	CS-02	21	31	20	9	7	11	59	18	1076
2011	CS-03	25	35	17	10	7	6	64	18	830
2011	CS-04	27	31	27	5	5	4	61	11	112

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	34	18	11	6	3	0	64	17	2273
2017	CS-01	29	29	19	10	10	4	0	60	21	323
2017	CS-02	29	34	19	10	4	4	0	65	15	1032
2017	CS-03	26	36	18	13	6	2	0	63	19	824
2017	CS-04	32	39	14	10	5	0	0	72	15	81
2014	CS	25	34	18	11	8	3	0	61	20	2396
2014	CS-01	23	27	18	16	11	4	0	52	28	457
2014	CS-02	25	34	19	9	8	5	0	63	17	1024
2014	CS-03	24	38	18	12	6	1	0	63	19	822
2014	CS-04	26	38	20	12	3	1	0	65	15	76
2011	CS	19	36	20	12	10	3	0	57	22	2559
2011	CS-01	23	35	18	12	9	3	0	60	21	455
2011	CS-02	18	33	22	12	11	4	0	54	23	1077
2011	CS-03	19	40	19	12	10	1	0	59	22	832
2011	CS-04	18	39	21	15	5	2	0	58	20	115
2008	CS	19	33	19	13	12	3	1	54	26	2216
2008	CS-01	25	32	16	10	13	4	1	60	24	421
2008	CS-02	20	30	21	12	13	3	1	52	26	964
2008	CS-03	17	36	19	15	12	1	0	54	27	696
2008	CS-04	13	38	12	26	9	3	0	52	36	77

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	32	21	12	6	8	0	57	20	2269
2017	CS-01	23	27	17	11	11	11	0	56	24	322
2017	CS-02	21	33	22	11	4	9	0	59	17	1031
2017	CS-03	18	34	21	15	7	5	0	54	24	822
2017	CS-04	18	39	17	14	6	5	0	61	21	81
2014	CS	19	30	21	13	8	8	0	53	24	2396
2014	CS-01	19	26	17	17	11	9	0	50	31	457
2014	CS-02	20	30	20	11	8	11	1	56	21	1024
2014	CS-03	17	32	25	14	7	5	0	52	22	822
2014	CS-04	16	34	21	18	5	5	0	53	25	76
2011	CS	12	35	21	15	9	7	0	51	25	2561
2011	CS-01	14	35	20	14	9	7	0	54	25	454
2011	CS-02	13	32	22	14	9	9	0	50	26	1079
2011	CS-03	10	39	21	15	9	6	0	52	26	832
2011	CS-04	7	40	25	18	8	2	0	48	27	115
2008	CS	9	31	21	19	12	7	0	44	34	2218
2008	CS-01	14	32	19	14	12	7	1	50	29	420
2008	CS-02	10	31	21	17	11	9	0	46	31	966
2008	CS-03	5	31	22	25	13	4	0	38	39	697
2008	CS-04	6	27	18	30	14	4	0	35	46	77

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	30	18	12	9	7	0	57	23	2274
2017	CS-01	25	26	15	11	11	12	0	58	25	323
2017	CS-02	21	30	19	12	9	9	0	56	23	1033
2017	CS-03	22	33	18	13	9	5	0	57	24	824
2017	CS-04	25	32	19	17	5	2	0	58	23	81
2014	CS	21	30	19	12	10	7	0	55	24	2394
2014	CS-01	21	22	19	14	16	9	0	47	32	456
2014	CS-02	21	29	18	11	10	10	0	56	23	1025
2014	CS-03	22	35	20	12	7	3	0	59	20	820
2014	CS-04	18	32	29	14	3	4	0	52	18	76
2011	CS	18	32	19	13	11	8	0	54	26	2564
2011	CS-01	18	32	17	13	12	7	1	54	28	455
2011	CS-02	17	28	20	13	11	10	0	51	27	1081
2011	CS-03	18	36	18	13	11	4	0	57	24	832
2011	CS-04	20	37	21	13	8	2	0	58	21	115
2008	CS	14	32	19	15	12	8	0	51	29	2219
2008	CS-01	17	33	18	12	11	8	1	55	25	421
2008	CS-02	13	30	19	15	13	9	0	47	32	965
2008	CS-03	15	35	20	14	12	5	0	52	27	698
2008	CS-04	10	39	14	19	12	5	0	52	33	77

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	37	18	12	7	4	62	20	2275
2017	CS-01	24	30	19	12	10	5	57	23	323
2017	CS-02	23	39	16	12	4	5	66	17	1034
2017	CS-03	20	39	18	13	8	3	60	21	824
2017	CS-04	24	36	19	12	9	1	60	21	81
2014	CS	21	35	17	14	9	4	58	24	2395
2014	CS-01	24	26	16	16	13	4	52	31	457
2014	CS-02	22	36	16	11	8	6	62	21	1024
2014	CS-03	18	38	19	15	8	2	58	23	822
2014	CS-04	17	39	16	16	8	4	58	25	75
2011	CS	15	38	18	17	9	3	55	26	2557
2011	CS-01	17	40	15	18	8	2	58	26	454
2011	CS-02	17	36	21	15	8	3	55	24	1077
2011	CS-03	13	40	17	19	9	1	54	28	832
2011	CS-04	14	35	19	19	13	1	49	32	113
2008	CS	14	40	17	17	9	3	56	26	2215
2008	CS-01	19	44	14	14	7	2	65	21	421
2008	CS-02	15	40	17	13	10	4	58	24	964
2008	CS-03	11	38	19	22	9	1	50	31	695
2008	CS-04	13	32	16	27	12	0	45	39	77

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	40	17	11	6	0	65	17	2273
2017	CS-01	25	36	17	14	8	0	61	22	322
2017	CS-02	26	41	16	10	5	0	68	16	1033
2017	CS-03	25	39	19	10	7	0	64	17	824
2017	CS-04	21	42	18	11	6	1	64	18	81
2014	CS	24	39	17	12	8	0	63	20	2395
2014	CS-01	26	35	16	12	9	1	62	21	457
2014	CS-02	23	39	17	12	8	0	62	21	1023
2014	CS-03	24	41	16	12	7	0	65	19	822
2014	CS-04	22	38	21	11	7	1	61	17	76
2011	CS	21	41	17	13	8	0	62	21	2559
2011	CS-01	22	38	17	14	8	0	60	23	453
2011	CS-02	19	42	17	13	9	0	62	22	1076
2011	CS-03	23	39	17	13	7	0	62	21	834
2011	CS-04	17	52	17	9	3	1	70	12	115

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	46	14	8	3	0	76	11	2273
2017	CS-01	30	46	12	7	4	0	76	11	323
2017	CS-02	32	45	14	7	2	0	77	8	1032
2017	CS-03	28	47	13	9	3	0	75	12	824
2017	CS-04	19	42	24	7	7	1	61	15	81

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	24	20	17	11	15	2	42	33	2272
2017	CS-01	13	20	18	15	13	19	2	42	35	323
2017	CS-02	13	23	20	14	10	17	3	45	30	1032
2017	CS-03	9	26	21	20	11	11	2	41	35	823
2017	CS-04	7	18	21	24	11	19	0	32	43	81
2014	CS	13	22	18	16	13	15	2	42	36	2394
2014	CS-01	14	19	18	17	12	19	2	41	37	457
2014	CS-02	12	21	18	15	13	19	2	42	35	1022
2014	CS-03	14	25	18	18	14	9	2	43	36	822
2014	CS-04	6	13	22	18	22	13	4	24	49	76

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	39	11	7	3	0	1	79	10	2274
2017	CS-01	38	37	11	8	6	0	0	75	14	322
2017	CS-02	40	40	11	5	2	0	1	81	8	1035
2017	CS-03	39	38	12	8	3	0	0	77	10	823
2017	CS-04	37	46	6	5	5	0	1	84	10	81
2014	CS	39	35	12	7	5	1	1	76	12	2395
2014	CS-01	42	32	12	7	5	1	0	75	13	457
2014	CS-02	38	36	11	8	5	1	1	76	13	1023
2014	CS-03	40	36	12	7	4	1	0	77	11	822
2014	CS-04	38	37	17	4	3	0	1	76	7	76
2011	CS	34	38	14	8	5	1	0	73	13	2562
2011	CS-01	32	38	14	10	5	1	1	71	15	456
2011	CS-02	33	39	14	7	6	1	0	73	14	1078
2011	CS-03	38	36	14	8	4	0	0	74	12	832
2011	CS-04	35	43	11	7	3	0	0	78	10	115
2008	CS	34	37	12	10	6	1	1	71	17	2222
2008	CS-01	34	37	10	11	7	0	0	72	18	422
2008	CS-02	36	36	12	8	6	1	1	73	14	966
2008	CS-03	31	37	12	13	7	0	0	68	19	698
2008	CS-04	30	39	14	9	8	0	0	69	17	77

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	38	13	11	3	1	3	72	14	321
2017	CS-03	30	39	13	11	3	1	3	72	14	311
2014	CS	27	39	10	10	4	3	6	74	15	357
2014	CS-03	28	40	10	10	4	3	6	74	15	349

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	38	14	13	6	1	0	67	19	2271
2017	CS-01	35	32	11	14	5	2	2	69	19	323
2017	CS-02	30	37	14	12	6	2	0	67	18	1032
2017	CS-03	22	43	14	14	5	1	0	66	20	823
2017	CS-04	31	30	14	13	9	3	1	64	22	80
2014	CS	29	40	12	12	5	2	1	70	17	2396
2014	CS-01	36	32	10	11	5	4	1	72	17	457
2014	CS-02	27	42	12	11	5	2	1	71	16	1024
2014	CS-03	27	42	13	12	5	0	0	69	18	822
2014	CS-04	22	42	13	13	9	0	0	64	22	76
2011	CS	23	40	14	14	6	2	0	65	21	2561
2011	CS-01	28	35	14	15	5	3	1	65	20	454
2011	CS-02	20	41	16	14	7	2	0	62	21	1080
2011	CS-03	26	41	11	15	6	1	0	68	21	832
2011	CS-04	20	42	17	11	10	0	0	62	22	115
2008	CS	23	41	14	13	6	2	1	66	20	2218
2008	CS-01	25	41	14	9	7	2	1	68	17	422
2008	CS-02	22	39	15	13	7	2	1	64	21	962
2008	CS-03	25	41	15	14	5	0	0	66	19	698
2008	CS-04	23	48	10	16	3	0	0	71	18	77

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	31	16	11	6	9	1	63	19	2271
2017	CS-01	24	28	14	13	8	11	2	60	24	323
2017	CS-02	24	28	17	12	8	11	1	59	22	1031
2017	CS-03	27	36	14	10	4	7	1	69	15	823
2017	CS-04	37	25	18	9	2	9	0	68	12	81
2014	CS	29	29	15	10	8	8	1	63	20	2395
2014	CS-01	25	25	16	11	12	11	1	56	25	457
2014	CS-02	27	27	16	11	8	9	1	60	22	1024
2014	CS-03	33	34	14	10	5	4	0	70	16	822
2014	CS-04	33	32	17	8	1	8	1	71	10	76
2011	CS	25	28	17	13	10	6	0	57	25	2563
2011	CS-01	22	25	16	14	15	8	1	51	32	455
2011	CS-02	20	28	18	15	12	8	0	52	29	1080
2011	CS-03	33	29	16	11	7	4	0	64	19	832
2011	CS-04	32	35	11	12	5	4	0	70	18	115
2008	CS	25	31	16	11	9	8	1	61	22	2216
2008	CS-01	22	31	14	11	12	9	1	58	26	422
2008	CS-02	22	28	17	10	11	11	1	56	25	962
2008	CS-03	29	34	16	11	5	4	1	67	17	697
2008	CS-04	39	35	10	6	4	5	0	78	11	77

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	43	12	12	6	0	0	70	18	2275
2017	CS-01	21	43	10	15	11	0	0	64	26	323
2017	CS-02	28	44	12	12	5	0	0	72	16	1035
2017	CS-03	28	42	13	12	5	0	0	70	17	823
2017	CS-04	15	44	16	14	10	0	1	60	24	81
2014	CS	30	39	12	12	6	0	0	69	18	2392
2014	CS-01	25	36	17	13	9	0	0	61	23	457
2014	CS-02	31	39	11	12	5	0	0	71	18	1023
2014	CS-03	31	42	11	12	4	0	0	73	15	820
2014	CS-04	25	37	15	18	5	0	0	62	24	76
2011	CS	28	42	14	10	4	0	1	72	15	2558
2011	CS-01	24	43	15	13	4	0	0	68	18	452
2011	CS-02	26	43	15	10	5	0	1	70	15	1077
2011	CS-03	35	39	13	8	4	0	0	75	12	833
2011	CS-04	24	50	10	13	3	0	0	74	16	115
2008	CS	27	43	13	11	5	0	1	71	16	2219
2008	CS-01	23	42	14	10	10	1	1	66	20	421
2008	CS-02	26	43	12	12	5	1	1	70	17	966
2008	CS-03	30	45	12	9	4	0	1	75	12	697
2008	CS-04	25	42	16	14	4	0	0	66	18	77

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	40	9	6	2	0	83	8	2275
2017	CS-01	39	41	8	8	4	0	80	12	323
2017	CS-02	42	40	10	5	3	0	82	8	1035
2017	CS-03	44	41	8	5	2	0	85	7	823
2017	CS-04	62	30	2	5	1	0	91	6	81
2014	CS	44	39	9	5	3	0	84	8	2393
2014	CS-01	44	37	9	6	4	0	81	10	457
2014	CS-02	41	41	9	6	3	0	82	9	1022
2014	CS-03	48	39	8	4	1	0	87	5	822
2014	CS-04	51	36	9	4	0	0	87	4	76
2011	CS	44	39	9	5	2	0	84	8	2558
2011	CS-01	48	36	6	6	3	1	85	9	452
2011	CS-02	41	40	10	5	3	0	81	8	1078
2011	CS-03	46	39	8	5	2	0	85	7	833
2011	CS-04	44	45	10	1	0	0	90	1	115
2008	CS	38	44	8	6	3	0	82	9	2221
2008	CS-01	40	42	7	7	3	1	82	11	422
2008	CS-02	38	43	10	6	3	0	81	9	966
2008	CS-03	37	46	8	6	3	0	83	9	697
2008	CS-04	44	44	4	5	3	0	88	8	77

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	39	7	5	2	86	7	2275
2017	CS-01	43	39	6	7	5	82	12	323
2017	CS-02	45	39	8	5	2	84	8	1035
2017	CS-03	49	40	6	4	1	88	6	823
2017	CS-04	65	30	2	1	1	95	2	81
2014	CS	48	38	7	5	2	86	7	2392
2014	CS-01	46	37	7	6	4	83	10	457
2014	CS-02	44	40	7	6	3	84	9	1022
2014	CS-03	53	36	6	3	1	90	4	821
2014	CS-04	62	28	7	4	0	90	4	76
2011	CS	44	43	6	4	2	88	6	2560
2011	CS-01	43	42	6	5	4	85	8	453
2011	CS-02	42	43	8	5	2	85	7	1078
2011	CS-03	49	43	4	3	2	92	4	834
2011	CS-04	46	50	3	1	0	97	1	115
2008	CS	42	46	6	4	2	88	7	2220
2008	CS-01	43	43	7	3	4	86	7	422
2008	CS-02	41	46	6	5	2	87	7	965
2008	CS-03	43	46	5	4	2	89	6	698
2008	CS-04	45	42	6	4	3	87	6	77

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	38	17	11	7	1	65	18	2271
2017	CS-01	28	29	16	12	12	2	59	25	323
2017	CS-02	25	39	18	10	6	1	65	16	1032
2017	CS-03	25	40	16	11	7	1	66	18	822
2017	CS-04	25	42	15	11	5	2	68	17	81
2014	CS	27	36	16	11	8	2	65	19	2395
2014	CS-01	27	29	17	12	12	2	58	25	456
2014	CS-02	27	36	16	11	8	3	64	19	1024
2014	CS-03	28	42	15	9	5	1	70	15	822
2014	CS-04	33	33	12	17	4	1	67	21	76
2011	CS	27	37	16	11	7	1	65	19	2558
2011	CS-01	25	38	16	12	9	1	63	20	455
2011	CS-02	25	37	17	11	8	2	64	19	1077
2011	CS-03	31	37	14	11	6	0	69	17	832
2011	CS-04	28	37	16	15	4	0	65	19	114
2008	CS	21	41	17	12	8	1	63	20	2222
2008	CS-01	23	39	14	11	9	2	64	21	422
2008	CS-02	22	38	18	11	10	1	61	21	967
2008	CS-03	20	46	16	12	6	0	66	18	698
2008	CS-04	19	43	17	14	6	0	62	21	77

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	34	13	15	14	2	1	56	30	2273
2017	CS-01	22	26	13	15	20	3	0	50	37	323
2017	CS-02	20	33	14	14	15	3	0	55	30	1033
2017	CS-03	22	38	13	15	10	1	1	61	26	823
2017	CS-04	22	25	10	16	22	0	5	49	40	81
2014	CS	22	31	15	14	15	2	1	55	30	2394
2014	CS-01	23	22	14	17	21	3	1	46	40	456
2014	CS-02	20	30	15	14	17	3	1	52	32	1024
2014	CS-03	24	37	15	12	9	1	1	62	22	822
2014	CS-04	30	21	11	12	18	3	5	56	33	76
2011	CS	19	31	16	15	17	1	1	51	33	2562
2011	CS-01	17	29	15	15	21	1	1	47	37	456
2011	CS-02	15	30	17	18	18	2	0	46	36	1078
2011	CS-03	24	34	15	13	12	0	1	59	26	833
2011	CS-04	22	26	10	11	25	1	4	50	39	115
2008	CS	18	36	13	16	16	1	1	55	33	2221
2008	CS-01	21	38	12	14	15	1	0	59	29	422
2008	CS-02	15	33	14	17	18	2	1	49	36	966
2008	CS-03	20	41	11	15	13	0	0	61	28	698
2008	CS-04	17	25	6	17	32	0	3	43	51	77

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	46	11	8	4	0	77	12	2268
2017	CS-01	26	43	11	11	8	0	70	19	322
2017	CS-02	29	46	12	9	3	0	76	12	1031
2017	CS-03	33	49	9	6	4	0	82	9	821
2017	CS-04	46	38	6	6	2	1	85	9	81
2014	CS	27	44	12	10	7	0	71	17	2395
2014	CS-01	20	37	16	15	12	1	58	27	457
2014	CS-02	26	45	13	9	7	0	71	16	1024
2014	CS-03	30	47	10	9	4	0	77	13	822
2014	CS-04	31	44	9	13	3	0	75	16	76
2011	CS	33	44	11	7	5	0	77	12	2562
2011	CS-01	26	44	13	11	6	0	70	17	455
2011	CS-02	32	42	13	8	5	0	74	13	1078
2011	CS-03	38	46	8	5	4	0	84	9	834
2011	CS-04	39	47	7	5	1	1	87	6	114

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	38	15	9	4	0	0	72	14	2268
2017	CS-01	30	36	12	12	7	1	1	67	20	321
2017	CS-02	33	37	16	9	4	0	0	71	13	1032
2017	CS-03	35	39	13	9	4	0	0	75	13	821
2017	CS-04	37	40	14	4	5	1	0	77	9	81
2014	CS	32	37	15	10	6	0	0	69	16	2394
2014	CS-01	26	35	16	13	9	0	1	62	22	457
2014	CS-02	32	37	15	10	6	0	0	69	16	1024
2014	CS-03	36	37	14	9	5	0	0	73	13	821
2014	CS-04	34	44	17	3	3	0	0	78	5	76

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	42	13	6	4	0	0	77	10	2268
2017	CS-01	37	39	9	8	6	0	1	77	14	322
2017	CS-02	34	42	15	6	3	0	0	76	9	1033
2017	CS-03	34	44	12	6	4	0	0	78	10	820
2017	CS-04	38	37	14	5	5	1	0	76	10	81
2014	CS	35	39	14	7	4	0	0	74	12	2395
2014	CS-01	32	37	15	10	6	0	0	68	16	457
2014	CS-02	35	39	14	7	5	0	0	74	11	1024
2014	CS-03	37	40	14	7	3	0	0	77	9	821
2014	CS-04	38	36	14	7	5	0	0	74	12	76
2011	CS	39	43	10	5	2	1	0	83	7	2558
2011	CS-01	42	38	12	6	1	0	0	81	7	454
2011	CS-02	37	43	10	5	3	1	0	81	8	1080
2011	CS-03	42	44	8	4	2	0	0	86	6	829
2011	CS-04	41	42	8	7	3	0	0	83	10	115

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	39	21	10	4	4	0	63	15	2274
2017	CS-01	19	34	17	14	7	8	0	58	23	323
2017	CS-02	21	38	22	9	3	5	1	63	13	1034
2017	CS-03	21	42	21	10	4	2	0	64	15	823
2017	CS-04	27	44	16	10	2	0	0	72	12	81

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	35	9	6	3	0	0	83	8	2273
2017	CS-01	46	35	8	5	4	1	1	82	9	323
2017	CS-02	46	36	9	6	2	0	1	83	8	1034
2017	CS-03	47	35	8	6	3	0	0	82	10	822
2017	CS-04	62	32	5	1	0	0	0	94	1	81
2014	CS	48	34	9	6	3	0	0	82	9	2394
2014	CS-01	47	32	13	3	3	1	0	81	6	457
2014	CS-02	46	35	8	6	4	0	0	81	10	1023
2014	CS-03	50	33	8	6	3	0	0	83	9	821
2014	CS-04	55	26	9	8	1	0	0	82	9	76
2011	CS	46	36	9	6	2	0	1	83	8	2565
2011	CS-01	45	36	9	6	3	1	0	82	9	455
2011	CS-02	47	35	9	5	3	0	1	83	8	1081
2011	CS-03	47	36	9	6	1	0	0	84	7	833
2011	CS-04	49	36	7	6	2	1	0	85	8	115

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	27	9	5	3	2	5	81	9	2273
2017	CS-01	44	25	12	5	4	4	6	77	10	323
2017	CS-02	47	26	11	5	3	2	6	80	9	1034
2017	CS-03	50	29	7	6	4	1	3	83	10	823
2017	CS-04	59	25	7	5	1	1	1	86	6	81
2014	CS	46	25	9	7	4	2	6	78	12	2392
2014	CS-01	42	22	12	7	4	3	9	74	13	457
2014	CS-02	44	24	11	7	4	3	7	76	12	1021
2014	CS-03	51	28	6	6	4	1	4	83	11	821
2014	CS-04	50	22	9	13	0	1	4	76	14	76
2011	CS	47	27	9	7	5	1	5	78	12	2567
2011	CS-01	44	26	8	7	6	2	6	77	15	456
2011	CS-02	46	26	9	7	5	1	6	78	12	1080
2011	CS-03	48	29	8	7	5	1	3	79	12	835
2011	CS-04	53	28	11	4	2	0	2	82	6	115
2008	CS	46	27	8	7	6	2	5	78	13	2220
2008	CS-01	44	25	9	6	7	3	6	75	15	422
2008	CS-02	45	27	8	6	5	2	6	78	13	966
2008	CS-03	50	29	6	8	5	1	2	81	13	696
2008	CS-04	47	34	8	6	4	0	1	82	11	77

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	36	9	3	1	0	1	87	4	2273
2017	CS-01	58	30	8	2	0	0	1	89	2	323
2017	CS-02	57	33	6	2	1	0	1	91	3	1033
2017	CS-03	40	42	13	3	2	0	0	82	5	823
2017	CS-04	31	42	16	7	1	0	2	75	9	81
2014	CS	49	36	10	3	1	0	0	86	4	2396
2014	CS-01	51	36	9	2	0	1	1	89	2	457
2014	CS-02	55	34	8	2	1	0	0	89	2	1024
2014	CS-03	42	39	12	5	2	0	0	82	6	822
2014	CS-04	28	29	32	7	5	0	0	57	12	76
2011	CS	42	39	12	4	2	0	0	82	6	2561
2011	CS-01	46	40	11	2	1	0	0	86	3	454
2011	CS-02	43	41	11	4	1	0	0	84	5	1081
2011	CS-03	40	38	14	5	2	0	0	79	7	830
2011	CS-04	30	36	21	8	5	0	0	66	13	115
2008	CS	33	41	18	6	2	0	0	74	8	2222
2008	CS-01	38	45	12	3	2	0	0	83	5	422
2008	CS-02	35	41	17	5	2	0	0	76	7	967
2008	CS-03	27	39	22	9	3	0	0	66	12	697
2008	CS-04	32	34	21	6	6	0	0	66	13	77

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	25	5	3	2	1	1	89	6	2271
2017	CS-01	57	24	9	2	4	2	2	84	7	323
2017	CS-02	62	25	5	3	2	1	1	89	6	1032
2017	CS-03	65	25	4	4	2	0	1	91	6	823
2017	CS-04	80	16	4	0	0	0	0	96	0	80
2014	CS	64	23	5	3	2	1	1	90	5	2394
2014	CS-01	61	23	5	3	3	2	3	89	6	456
2014	CS-02	63	23	6	4	2	2	1	88	6	1024
2014	CS-03	67	23	4	3	2	1	0	91	5	821
2014	CS-04	80	13	5	1	0	0	0	93	1	76
2011	CS	60	27	5	3	3	1	1	88	6	2566
2011	CS-01	55	28	7	4	4	1	2	85	8	455
2011	CS-02	61	27	5	3	3	0	1	89	6	1081
2011	CS-03	62	27	5	4	2	0	0	89	5	834
2011	CS-04	68	23	5	3	1	0	1	91	4	115

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	19	48	33	2274
2017	CS-01	16	53	31	322
2017	CS-02	17	47	35	1034
2017	CS-03	22	46	31	824
2017	CS-04	15	67	19	81
2014	CS	18	50	32	2397
2014	CS-01	17	52	31	457
2014	CS-02	17	48	35	1025
2014	CS-03	20	49	30	822
2014	CS-04	8	69	24	76
2011	CS	21	46	33	2567
2011	CS-01	20	48	32	456
2011	CS-02	21	42	36	1081
2011	CS-03	22	47	31	834
2011	CS-04	14	57	29	115

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	24	50	19	3	1	3	430
2017	CS-01	15	40	35	4	4	2	52
2017	CS-02	21	52	19	2	2	4	180
2017	CS-03	26	54	15	3	1	2	184
2017	CS-04	58	25	0	17	0	0	12
2014	CS	22	53	13	6	9999	6	429
2014	CS-01	19	46	8	11	9999	16	79
2014	CS-02	20	53	18	7	9999	2	174
2014	CS-03	26	57	9	4	9999	4	167
2011	CS	16	54	21	5	9999	5	531
2011	CS-01	9	51	30	7	9999	3	89
2011	CS-02	12	51	24	6	9999	7	229
2011	CS-03	21	61	12	3	9999	4	180
2011	CS-04	38	44	19	0	9999	0	16

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	41	10	4	2	0	0	84	7	2271
2017	CS-01	43	35	12	6	3	1	0	79	9	321
2017	CS-02	43	41	9	5	2	0	0	84	7	1032
2017	CS-03	41	44	9	3	2	0	0	85	6	824
2017	CS-04	38	43	11	4	2	0	1	82	6	81
2014	CS	42	41	11	4	2	0	0	83	6	2394
2014	CS-01	42	37	11	5	4	1	0	79	9	457
2014	CS-02	42	41	10	4	2	0	0	83	6	1023
2014	CS-03	42	43	11	3	2	0	0	85	5	821
2014	CS-04	42	39	12	5	1	0	0	82	7	76
2011	CS	40	42	11	4	2	0	0	83	6	2562
2011	CS-01	43	37	10	6	3	0	0	80	9	452
2011	CS-02	39	43	11	4	2	0	0	82	6	1079
2011	CS-03	40	43	10	4	2	1	0	84	6	835
2011	CS-04	35	48	12	4	1	0	0	83	5	115
2008	CS	40	42	10	4	4	1	0	82	8	2222
2008	CS-01	47	38	9	4	2	0	0	85	6	422
2008	CS-02	37	44	10	4	4	1	0	81	8	967
2008	CS-03	40	41	11	4	3	1	0	82	8	697
2008	CS-04	40	35	12	9	4	0	0	75	13	77

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	44	15	7	2	2	76	9	2272
2017	CS-01	32	39	15	8	4	2	73	12	322
2017	CS-02	29	44	16	7	1	3	75	9	1034
2017	CS-03	30	46	14	6	3	1	77	9	822
2017	CS-04	45	38	9	7	1	0	83	9	81
2014	CS	32	42	15	6	4	2	75	9	2396
2014	CS-01	31	39	13	9	6	2	71	15	457
2014	CS-02	31	42	16	4	3	3	75	8	1024
2014	CS-03	33	43	15	5	3	1	77	8	822
2014	CS-04	31	49	10	5	3	1	81	8	76
2011	CS	27	44	17	7	3	2	72	10	2558
2011	CS-01	30	41	17	8	3	2	72	10	455
2011	CS-02	27	43	18	6	3	3	72	10	1076
2011	CS-03	27	46	17	7	3	0	73	10	832
2011	CS-04	22	51	16	9	2	1	73	11	114

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	23	38	18	8	1	4	28	33	2249
2017	CS-01	7	18	35	22	12	2	5	36	27	318
2017	CS-02	6	21	36	22	9	0	5	33	29	1025
2017	CS-03	12	25	40	14	6	0	2	21	38	813
2017	CS-04	9	37	41	7	5	0	1	12	46	81
2014	CS	9	24	37	19	8	1	2	27	34	2391
2014	CS-01	12	24	33	16	10	2	2	27	38	455
2014	CS-02	6	21	38	23	9	1	3	33	28	1022
2014	CS-03	9	28	39	17	5	0	1	22	38	821
2014	CS-04	17	34	38	7	3	0	1	9	52	76
2011	CS	9	23	39	19	7	1	2	27	33	2552
2011	CS-01	8	23	31	24	9	1	4	35	33	450
2011	CS-02	8	20	41	20	8	1	2	30	29	1074
2011	CS-03	10	27	40	17	5	0	1	22	37	834
2011	CS-04	13	32	39	9	5	0	1	14	46	114
2008	CS	11	30	36	16	5	1	2	21	42	2216
2008	CS-01	10	25	34	18	8	2	3	27	37	420
2008	CS-02	10	27	36	19	5	1	3	24	38	965
2008	CS-03	12	38	35	12	3	0	1	15	50	696
2008	CS-04	10	39	35	10	5	0	0	16	49	77

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	12	27	27	20	3	5	51	20	2240
2017	CS-01	8	13	23	21	25	5	5	51	23	318
2017	CS-02	4	12	25	29	20	4	7	54	18	1019
2017	CS-03	7	13	30	27	18	2	3	47	21	811
2017	CS-04	6	14	35	26	16	1	1	44	21	80
2014	CS	10	17	25	26	17	2	4	45	28	2388
2014	CS-01	19	23	23	16	12	3	4	30	45	455
2014	CS-02	8	14	23	29	19	3	5	52	23	1022
2014	CS-03	6	17	28	26	18	1	2	46	25	818
2014	CS-04	8	17	38	24	12	0	1	36	25	76
2011	CS	6	14	25	31	17	3	4	52	21	2549
2011	CS-01	8	16	25	25	18	2	5	47	26	451
2011	CS-02	7	12	23	31	19	4	4	54	21	1070
2011	CS-03	5	15	27	34	15	1	3	52	20	834
2011	CS-04	4	12	37	25	19	0	2	46	17	114
2008	CS	8	16	29	27	14	2	3	44	25	2213
2008	CS-01	10	14	26	26	16	3	5	46	26	420
2008	CS-02	7	16	27	29	15	3	4	47	24	961
2008	CS-03	8	18	32	27	13	1	2	41	26	697
2008	CS-04	5	22	30	25	17	0	1	42	28	77

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	25	34	16	6	2	4	24	40	2247
2017	CS-01	12	26	31	14	10	2	5	26	41	321
2017	CS-02	12	22	34	18	7	2	5	27	36	1021
2017	CS-03	15	29	34	16	4	1	2	20	45	813
2017	CS-04	10	28	39	17	5	0	1	23	38	80
2014	CS	15	25	33	16	7	2	3	24	41	2387
2014	CS-01	16	24	28	15	9	3	4	25	44	454
2014	CS-02	12	22	33	17	9	2	4	27	37	1019
2014	CS-03	17	28	35	14	4	0	1	19	46	821
2014	CS-04	17	18	38	17	7	1	1	24	36	76
2011	CS	16	24	34	15	7	1	2	23	42	2559
2011	CS-01	13	21	33	17	9	2	4	28	36	454
2011	CS-02	17	23	34	16	7	2	2	24	41	1078
2011	CS-03	18	27	35	12	6	0	1	19	45	833
2011	CS-04	8	35	35	16	4	0	2	21	43	113
2008	CS	16	27	33	15	6	1	2	21	44	2214
2008	CS-01	13	23	32	18	8	3	4	28	38	422
2008	CS-02	16	26	33	15	6	2	2	22	44	963
2008	CS-03	17	32	34	12	4	0	1	16	49	694
2008	CS-04	14	27	36	12	8	1	1	20	43	77

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	14	34	29	13	1	3	43	21	2232
2017	CS-01	6	9	28	30	19	3	5	54	16	316
2017	CS-02	5	12	29	33	15	1	5	52	17	1016
2017	CS-03	9	18	41	22	8	0	1	30	27	807
2017	CS-04	6	22	39	25	5	0	2	30	29	81
2014	CS	6	14	34	29	13	1	3	44	21	2382
2014	CS-01	6	9	29	30	18	4	4	52	16	452
2014	CS-02	5	12	30	33	15	1	3	51	17	1019
2014	CS-03	9	17	39	25	9	0	1	34	26	818
2014	CS-04	7	24	41	18	9	0	1	28	31	76
2011	CS	6	14	35	29	12	1	2	42	21	2554
2011	CS-01	5	11	31	30	17	2	4	50	17	454
2011	CS-02	5	12	33	31	14	1	2	47	18	1073
2011	CS-03	9	18	39	25	8	0	1	34	27	833
2011	CS-04	4	26	38	25	6	0	1	32	30	114
2008	CS	8	19	35	23	11	1	2	35	28	2217
2008	CS-01	9	16	26	26	18	2	3	47	26	421
2008	CS-02	7	15	36	26	13	1	3	40	23	963
2008	CS-03	10	27	39	19	5	0	1	24	37	698
2008	CS-04	4	18	49	21	6	0	1	28	22	77

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	19	32	21	11	1	4	34	32	2237
2017	CS-01	10	16	29	21	16	3	4	40	29	316
2017	CS-02	10	17	29	24	13	1	5	40	28	1017
2017	CS-03	13	24	35	17	8	1	2	26	39	811
2017	CS-04	7	21	38	22	8	0	4	31	30	80
2014	CS	13	21	31	20	11	1	3	32	36	2385
2014	CS-01	16	21	27	17	14	2	4	33	39	453
2014	CS-02	10	18	29	24	13	2	4	39	30	1021
2014	CS-03	13	25	35	18	7	1	1	25	39	818
2014	CS-04	16	28	34	9	8	0	5	18	46	76
2011	CS	13	22	32	19	10	1	3	30	37	2551
2011	CS-01	13	22	29	17	13	2	4	33	37	452
2011	CS-02	12	20	32	21	11	2	2	34	33	1073
2011	CS-03	16	25	34	16	7	1	2	24	42	833
2011	CS-04	6	28	34	21	7	0	4	29	35	114
2008	CS	16	24	30	18	9	1	3	28	41	2216
2008	CS-01	17	17	29	18	14	2	3	34	36	421
2008	CS-02	14	21	29	20	11	2	4	32	37	963
2008	CS-03	18	29	32	15	5	0	1	20	48	698
2008	CS-04	12	35	29	13	10	0	1	24	47	77

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	5	12	26	29	21	4	5	54	18	2246
2017	CS-01	4	7	19	27	30	9	5	66	12	319
2017	CS-02	4	10	23	31	22	4	6	59	16	1020
2017	CS-03	6	15	31	27	16	2	4	46	21	814
2017	CS-04	7	16	33	30	9	1	4	41	25	80
2014	CS	5	11	24	31	21	3	5	57	18	2387
2014	CS-01	7	8	19	24	30	5	7	61	17	455
2014	CS-02	5	10	22	31	22	3	6	59	17	1020
2014	CS-03	5	13	28	36	14	2	3	53	18	820
2014	CS-04	7	19	32	25	15	0	3	41	26	75
2011	CS	4	12	26	31	19	3	5	55	17	2547
2011	CS-01	4	9	20	31	24	5	8	63	14	451
2011	CS-02	4	13	24	31	19	4	5	55	19	1072
2011	CS-03	5	11	31	32	17	1	3	51	17	831
2011	CS-04	4	17	30	30	15	0	4	47	21	113
2008	CS	7	16	29	27	14	2	4	44	25	2219
2008	CS-01	6	13	26	28	18	5	5	51	21	422
2008	CS-02	8	15	29	26	15	2	5	45	24	965
2008	CS-03	8	19	33	28	9	0	3	38	28	698
2008	CS-04	5	23	30	30	12	0	0	42	29	77

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	21	35	18	8	2	4	28	34	2252
2017	CS-01	15	21	31	16	10	4	3	28	39	321
2017	CS-02	9	19	34	21	10	3	5	33	30	1024
2017	CS-03	12	25	37	16	6	2	3	23	39	815
2017	CS-04	11	15	48	16	6	0	4	23	27	80
2014	CS	13	21	33	19	9	3	3	29	36	2387
2014	CS-01	16	21	29	13	11	4	5	27	42	453
2014	CS-02	11	19	30	22	11	3	4	35	32	1021
2014	CS-03	13	23	39	17	6	1	1	23	37	821
2014	CS-04	9	20	40	20	7	1	3	28	31	75

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	36	8	6	4	1	0	81	10	2273
2017	CS-01	43	36	7	7	6	1	0	80	13	323
2017	CS-02	43	36	9	6	5	1	0	79	11	1034
2017	CS-03	47	36	7	6	3	0	0	84	9	823
2017	CS-04	48	32	9	6	4	1	0	81	10	80
2014	CS	50	28	8	8	5	0	0	79	13	2394
2014	CS-01	53	21	7	11	6	1	0	75	17	457
2014	CS-02	47	29	8	9	6	0	0	76	16	1023
2014	CS-03	52	32	7	6	4	0	0	84	10	821
2014	CS-04	49	33	10	3	4	0	1	83	7	76

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	42	7	5	2	0	86	7	2271
2017	CS-01	45	39	7	6	2	1	85	8	322
2017	CS-02	46	39	8	4	2	0	86	7	1033
2017	CS-03	42	44	7	5	2	0	86	7	822
2017	CS-04	43	47	5	2	2	0	90	5	81
2014	CS	46	39	7	5	2	0	85	7	2395
2014	CS-01	47	36	9	6	2	0	83	8	457
2014	CS-02	47	38	8	5	2	0	85	7	1023
2014	CS-03	45	43	5	5	2	0	87	7	822
2014	CS-04	43	45	7	4	1	0	88	5	76

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	36	12	2	1	4	1	84	3	2271
2017	CS-01	43	33	13	3	2	6	1	81	5	321
2017	CS-02	43	37	12	3	1	4	0	84	4	1032
2017	CS-03	47	36	11	1	1	3	1	86	2	824
2017	CS-04	42	43	7	1	1	4	1	90	3	81
2014	CS	52	31	10	3	2	3	1	85	4	2394
2014	CS-01	52	26	12	3	3	3	1	82	6	456
2014	CS-02	49	31	10	3	2	4	1	84	5	1023
2014	CS-03	54	31	9	2	1	2	0	88	3	822
2014	CS-04	47	36	11	0	0	7	0	89	0	76

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	40	9	3	1	2	0	87	4	2268
2017	CS-01	46	36	11	3	1	2	0	84	5	322
2017	CS-02	44	40	10	3	1	3	0	86	4	1032
2017	CS-03	45	42	8	2	1	2	0	88	4	821
2017	CS-04	52	38	4	2	1	1	1	92	4	81
2014	CS	51	34	9	3	1	1	0	87	4	2395
2014	CS-01	55	30	9	4	2	2	0	86	5	456
2014	CS-02	49	34	9	3	2	2	0	85	5	1024
2014	CS-03	52	35	8	2	1	1	0	89	3	822
2014	CS-04	53	37	7	3	0	1	0	91	3	76
2011	CS	37	40	13	5	3	2	0	79	8	2560
2011	CS-01	40	36	13	7	3	2	0	77	10	456
2011	CS-02	36	39	13	5	4	3	0	77	9	1079
2011	CS-03	39	43	11	3	2	1	0	83	6	831
2011	CS-04	43	38	10	6	2	1	0	82	8	115

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	38	7	3	2	0	88	5	2268
2017	CS-01	49	35	9	5	2	0	83	7	322
2017	CS-02	49	38	7	3	1	1	88	5	1031
2017	CS-03	50	38	5	3	3	0	89	6	822
2017	CS-04	54	37	5	2	1	0	91	4	81
2014	CS	55	32	7	4	2	0	87	6	2395
2014	CS-01	54	29	10	5	2	1	83	7	457
2014	CS-02	53	32	8	4	2	0	85	7	1024
2014	CS-03	57	34	5	3	1	0	91	4	821
2014	CS-04	64	26	5	4	0	0	91	4	76
2011	CS	42	39	10	5	3	0	81	8	2551
2011	CS-01	45	35	11	6	3	0	80	9	453
2011	CS-02	39	41	10	5	4	1	81	9	1076
2011	CS-03	45	37	10	5	3	0	82	7	827
2011	CS-04	45	43	8	4	0	0	88	4	115
2008	CS	34	43	12	6	4	1	77	11	2220
2008	CS-01	41	37	11	6	5	0	79	10	422
2008	CS-02	31	45	13	6	4	1	76	11	965
2008	CS-03	34	44	11	7	4	0	79	11	698
2008	CS-04	34	40	18	5	1	1	75	7	77

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	35	15	7	5	4	3	71	12	2270
2017	CS-01	32	35	13	7	6	4	4	72	14	323
2017	CS-02	32	34	15	7	5	5	3	71	13	1032
2017	CS-03	29	38	15	7	4	3	3	72	12	822
2017	CS-04	36	24	22	3	5	5	5	67	8	80
2014	CS	36	33	13	8	4	4	2	74	13	2394
2014	CS-01	38	30	13	7	5	5	2	73	13	457
2014	CS-02	35	33	12	8	5	4	3	73	14	1023
2014	CS-03	36	36	13	8	3	3	2	75	11	821
2014	CS-04	33	30	13	9	8	5	1	68	18	76

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	40	13	3	1	3	2	83	4	2272
2017	CS-01	42	31	12	3	2	5	6	81	6	322
2017	CS-02	37	41	13	2	1	4	1	83	3	1033
2017	CS-03	38	42	13	2	1	3	1	83	4	823
2017	CS-04	44	40	5	6	1	2	1	87	8	81
2014	CS	42	38	10	3	1	3	2	85	4	2393
2014	CS-01	44	33	8	3	2	5	5	86	6	455
2014	CS-02	42	37	11	3	1	4	2	83	5	1024
2014	CS-03	42	41	10	3	1	2	1	86	3	821
2014	CS-04	39	42	11	5	1	1	0	83	7	76
2011	CS	33	39	16	4	1	5	2	77	6	2559
2011	CS-01	36	34	18	4	1	3	4	75	6	456
2011	CS-02	32	39	15	4	1	7	2	77	6	1076
2011	CS-03	33	40	16	4	2	4	1	78	6	832
2011	CS-04	32	44	12	10	0	2	0	78	10	115

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	38	11	6	2	2	1	80	8	2269
2017	CS-01	39	37	9	8	3	2	1	79	12	321
2017	CS-02	37	40	11	6	2	3	2	80	8	1032
2017	CS-03	42	37	11	5	2	1	1	82	7	822
2017	CS-04	46	28	12	6	4	4	0	77	10	81
2014	CS	41	37	10	5	2	3	1	82	8	2396
2014	CS-01	44	36	9	4	3	4	0	84	7	456
2014	CS-02	38	36	11	6	3	4	2	79	9	1025
2014	CS-03	44	39	8	5	2	2	0	84	7	822
2014	CS-04	41	41	7	8	3	1	0	83	11	76
2011	CS	34	37	12	8	4	4	1	75	12	2555
2011	CS-01	39	36	11	7	3	3	1	79	10	455
2011	CS-02	31	38	12	8	4	5	2	74	13	1075
2011	CS-03	35	38	13	7	4	2	1	76	11	831
2011	CS-04	32	41	15	8	1	4	0	75	9	114
2008	CS	27	39	13	10	6	4	2	70	16	2218
2008	CS-01	28	41	13	6	5	5	1	74	12	419
2008	CS-02	24	39	13	10	6	5	2	69	17	966
2008	CS-03	29	38	12	11	5	2	1	70	17	698
2008	CS-04	27	39	13	14	4	3	0	68	19	77

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	34	21	10	4	5	2	62	15	2271
2017	CS-01	25	33	19	10	5	6	2	63	16	323
2017	CS-02	22	35	20	9	5	6	3	62	16	1032
2017	CS-03	23	35	23	10	4	4	1	61	15	822
2017	CS-04	31	27	19	11	4	5	4	63	16	81
2014	CS	24	34	20	10	5	6	2	62	15	2396
2014	CS-01	26	32	18	10	4	7	3	64	16	457
2014	CS-02	21	32	22	11	5	7	3	59	17	1024
2014	CS-03	26	36	20	8	5	4	0	65	14	822
2014	CS-04	26	34	17	11	5	7	0	65	17	76
2011	CS	18	36	23	10	6	6	1	59	17	2557
2011	CS-01	23	36	20	9	5	4	1	63	16	453
2011	CS-02	16	35	24	10	6	7	1	56	17	1075
2011	CS-03	19	38	22	10	5	6	0	60	16	834
2011	CS-04	16	42	20	10	5	5	2	62	16	114

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	27	19	10	8	12	2	57	20	2271
2017	CS-01	27	28	14	8	8	14	1	65	19	322
2017	CS-02	23	27	22	9	7	11	2	56	19	1033
2017	CS-03	22	27	19	11	8	11	1	56	22	822
2017	CS-04	26	22	15	11	6	17	2	60	22	81
2014	CS	21	27	18	12	10	10	2	54	25	2393
2014	CS-01	25	28	17	13	9	9	0	58	23	455
2014	CS-02	20	25	19	11	11	12	3	52	26	1024
2014	CS-03	20	30	19	13	9	8	1	55	24	822
2014	CS-04	17	29	20	12	7	14	1	55	22	76
2011	CS	16	25	20	14	11	11	2	48	29	2561
2011	CS-01	19	28	15	14	11	11	3	54	29	455
2011	CS-02	15	24	21	14	12	12	2	46	30	1077
2011	CS-03	17	26	21	12	12	10	2	49	27	833
2011	CS-04	15	22	23	17	4	16	3	45	27	115

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	49	5	11	4	0	80	15	2274
2017	CS-01	28	48	5	13	6	0	76	19	323
2017	CS-02	32	49	6	10	3	0	81	13	1035
2017	CS-03	31	49	4	11	5	0	80	15	823
2017	CS-04	15	54	5	21	5	0	69	26	81
2014	CS	37	45	5	9	3	0	82	13	2396
2014	CS-01	33	47	5	12	2	0	80	15	457
2014	CS-02	37	45	6	8	4	0	82	12	1024
2014	CS-03	40	45	4	8	3	0	85	11	822
2014	CS-04	26	46	1	18	8	0	72	26	76
2011	CS	39	48	4	6	2	0	87	9	2562
2011	CS-01	37	47	5	7	4	0	84	11	454
2011	CS-02	40	48	4	6	2	0	88	8	1078
2011	CS-03	41	47	3	6	3	0	88	9	834
2011	CS-04	32	54	4	8	2	0	86	10	115
2008	CS	37	46	4	9	3	0	84	12	2222
2008	CS-01	35	45	5	12	3	1	80	15	422
2008	CS-02	37	46	5	9	3	0	83	12	967
2008	CS-03	40	47	3	7	3	0	87	10	698
2008	CS-04	34	57	1	8	0	0	91	8	77

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	38	8	9	5	78	14	2268
2017	CS-01	37	38	6	12	6	76	18	322
2017	CS-02	42	38	7	8	4	80	13	1030
2017	CS-03	39	37	9	10	5	76	15	822
2017	CS-04	40	38	11	7	4	78	11	81
2014	CS	46	34	7	8	5	80	13	2393
2014	CS-01	47	38	6	6	4	84	10	456
2014	CS-02	47	33	7	7	5	81	12	1023
2014	CS-03	47	33	5	9	6	79	15	821
2014	CS-04	34	39	9	9	8	74	17	76
2011	CS	45	38	7	7	3	83	10	2560
2011	CS-01	47	35	8	8	2	82	10	455
2011	CS-02	41	40	7	8	3	81	11	1081
2011	CS-03	48	38	6	6	3	85	9	830
2011	CS-04	48	30	8	10	5	77	15	115

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	37	8	5	1	1	86	6	2269
2017	CS-01	49	35	9	5	2	0	84	7	321
2017	CS-02	48	39	8	4	1	0	87	5	1033
2017	CS-03	50	35	7	5	1	1	86	6	822
2017	CS-04	51	35	5	5	1	3	88	6	80
2014	CS	51	36	8	4	2	0	87	6	2393
2014	CS-01	50	37	9	3	2	0	87	5	457
2014	CS-02	49	37	8	4	2	0	86	6	1023
2014	CS-03	53	35	7	3	2	0	88	5	820
2014	CS-04	55	25	12	8	0	0	80	8	76

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	22	6	3	2	1	2	88	5	2270
2017	CS-01	62	28	4	2	1	1	2	93	3	323
2017	CS-02	64	22	6	3	2	2	2	89	5	1032
2017	CS-03	63	20	7	4	3	1	2	86	6	821
2017	CS-04	61	24	7	2	2	1	1	87	5	81
2014	CS	68	20	4	4	2	1	2	90	6	2393
2014	CS-01	66	24	4	3	0	0	2	92	4	456
2014	CS-02	66	21	4	3	2	1	2	90	5	1022
2014	CS-03	70	16	5	5	2	1	1	88	7	822
2014	CS-04	68	12	5	8	4	0	3	82	12	76
2011	CS	67	20	5	4	2	1	1	89	6	2560
2011	CS-01	72	18	4	2	1	0	2	92	3	453
2011	CS-02	65	22	5	4	2	1	1	89	6	1077
2011	CS-03	67	19	6	5	2	1	1	87	7	834
2011	CS-04	64	21	4	3	5	0	3	88	8	115
2008	CS	64	21	6	5	3	1	1	86	8	2222
2008	CS-01	67	21	7	1	1	2	1	91	3	422
2008	CS-02	63	21	5	5	3	1	2	87	8	966
2008	CS-03	62	20	6	6	4	1	1	83	11	698
2008	CS-04	68	17	1	6	6	0	1	86	13	77

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	17	6	6	5	0	3	83	11	2274
2017	CS-01	63	22	6	4	2	0	2	88	6	322
2017	CS-02	63	17	6	6	4	0	2	83	11	1034
2017	CS-03	62	17	5	7	6	0	3	81	13	824
2017	CS-04	64	9	9	9	7	0	2	75	16	81
2014	CS	63	17	6	6	6	0	2	82	12	2394
2014	CS-01	65	18	7	5	3	0	2	84	8	457
2014	CS-02	63	18	6	4	6	0	2	83	11	1022
2014	CS-03	63	16	4	9	7	0	1	79	16	822
2014	CS-04	70	7	3	12	8	0	1	77	20	76
2011	CS	65	16	5	7	5	0	1	82	12	2556
2011	CS-01	74	14	4	4	2	1	2	90	6	453
2011	CS-02	64	18	6	7	4	0	1	83	11	1075
2011	CS-03	63	14	5	8	8	0	1	79	16	832
2011	CS-04	58	17	9	6	9	0	1	76	15	115
2008	CS	62	16	5	7	8	0	1	80	15	2221
2008	CS-01	69	17	6	3	2	1	1	88	5	422
2008	CS-02	62	17	5	7	8	0	1	80	15	966
2008	CS-03	58	16	5	8	11	0	1	75	19	697
2008	CS-04	68	8	4	9	12	0	0	75	21	77

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	61	15	7	6	5	0	5	81	11	2271
2017	CS-01	63	16	7	3	2	1	8	86	6	323
2017	CS-02	62	16	7	5	5	0	5	82	11	1033
2017	CS-03	60	14	8	7	6	0	4	78	14	822
2017	CS-04	60	12	6	10	8	0	4	75	18	80
2014	CS	65	13	7	5	6	0	4	82	11	2394
2014	CS-01	71	10	6	2	2	1	7	88	5	457
2014	CS-02	66	14	6	5	6	0	4	83	11	1023
2014	CS-03	62	13	7	7	7	0	3	78	15	821
2014	CS-04	66	12	3	8	11	0	1	79	19	76
2011	CS	64	14	6	6	6	0	3	81	12	2561
2011	CS-01	73	12	4	3	2	1	5	90	5	456
2011	CS-02	63	15	7	6	5	1	3	82	11	1080
2011	CS-03	61	15	6	8	8	0	2	78	16	830
2011	CS-04	61	10	12	8	8	0	2	72	16	115
2008	CS	58	14	7	6	9	1	6	77	16	2220
2008	CS-01	64	12	8	3	3	1	9	84	7	422
2008	CS-02	59	15	6	6	10	0	4	78	16	965
2008	CS-03	55	13	7	8	10	1	6	72	20	698
2008	CS-04	64	19	0	3	12	0	3	85	15	77

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	70	14	4	3	3	0	5	89	6	2272
2017	CS-01	69	16	3	1	3	0	7	92	5	322
2017	CS-02	68	15	5	3	3	0	5	89	7	1034
2017	CS-03	72	12	5	4	3	0	4	88	7	822
2017	CS-04	71	11	6	6	2	0	4	85	9	81
2014	CS	73	12	4	3	4	1	4	89	7	2392
2014	CS-01	74	11	5	2	1	1	6	91	4	456
2014	CS-02	73	13	4	2	4	0	4	89	6	1022
2014	CS-03	73	11	4	3	5	1	3	88	8	821
2014	CS-04	78	7	5	4	5	0	1	85	9	76
2011	CS	71	13	5	4	4	0	4	87	8	2563
2011	CS-01	75	13	4	1	1	1	5	93	2	456
2011	CS-02	69	15	5	4	3	0	4	88	7	1079
2011	CS-03	73	10	5	4	5	0	2	85	10	833
2011	CS-04	71	11	8	4	4	0	2	83	9	114
2008	CS	70	9	4	4	6	1	6	85	11	2217
2008	CS-01	73	8	5	2	2	2	9	90	4	422
2008	CS-02	70	10	3	5	6	0	6	85	11	962
2008	CS-03	68	8	5	6	7	0	5	81	14	698
2008	CS-04	71	9	4	1	10	0	4	84	12	77

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	21	11	5	4	2	5	79	9	2273
2017	CS-01	56	20	7	2	2	4	8	87	6	322
2017	CS-02	54	22	11	4	3	2	5	81	7	1035
2017	CS-03	50	21	12	7	5	1	4	75	13	823
2017	CS-04	53	17	11	11	2	2	2	74	14	81
2014	CS	56	19	10	5	4	1	4	79	10	2395
2014	CS-01	63	16	9	2	2	2	6	86	4	457
2014	CS-02	57	20	9	5	4	2	4	82	9	1023
2014	CS-03	51	19	13	8	6	1	2	72	14	822
2014	CS-04	46	20	15	8	11	0	1	67	19	76

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	60	22	7	3	2	3	3	88	5	2272
2017	CS-01	65	20	5	2	1	3	4	92	3	322
2017	CS-02	59	24	7	3	1	2	3	88	4	1032
2017	CS-03	59	22	7	3	2	3	3	86	6	824
2017	CS-04	67	15	7	4	2	4	1	86	7	81
2014	CS	63	20	7	3	2	2	3	88	5	2396
2014	CS-01	70	15	6	2	0	2	4	91	3	457
2014	CS-02	63	21	6	3	1	3	3	89	4	1024
2014	CS-03	59	22	8	3	3	2	2	85	6	822
2014	CS-04	55	18	16	3	4	1	3	77	7	76
2011	CS	64	17	8	4	2	3	2	85	6	2560
2011	CS-01	68	18	5	2	2	3	3	91	4	454
2011	CS-02	62	18	9	3	2	3	2	84	6	1078
2011	CS-03	65	17	7	6	1	2	2	85	7	832
2011	CS-04	58	16	15	4	3	3	1	77	8	115
2008	CS	58	20	9	4	3	3	4	83	7	2222
2008	CS-01	60	19	9	2	1	5	5	87	3	422
2008	CS-02	57	21	9	4	3	3	3	83	7	967
2008	CS-03	56	20	8	5	3	4	3	83	8	697
2008	CS-04	64	5	6	5	9	3	8	77	16	77

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	11	89	2274
2017	CS-01	11	89	322
2017	CS-02	11	89	1035
2017	CS-03	11	89	823
2017	CS-04	9	91	81
2014	CS	12	88	2392
2014	CS-01	11	89	457
2014	CS-02	13	87	1022
2014	CS-03	12	88	820
2014	CS-04	13	87	76

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	54	245
2017	CS-01	55	33
2017	CS-02	56	113
2017	CS-03	52	91
2014	CS	59	290
2014	CS-01	69	48
2014	CS-02	60	128
2014	CS-03	53	102
2014	CS-04	70	10

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	60	245
2017	CS-01	52	33
2017	CS-02	63	113
2017	CS-03	62	91
2014	CS	47	290
2014	CS-01	42	48
2014	CS-02	52	128
2014	CS-03	44	102

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	6	245
2017	CS-03	12	91
2014	CS	11	290
2014	CS-02	7	128
2014	CS-03	22	102
2014	CS-04	0	10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	245
2017	CS-01	33
2017	CS-02	113
2017	CS-03	91
2014	CS-01	48
2014	CS-04	10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CS	7	245
2017	CS-02	7	113
2017	CS-03	6	91
2014	CS	7	290
2014	CS-01	15	48
2014	CS-02	7	128
2014	CS-03	5	102
2014	CS-04	0	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CS-01	0	33
2017	CS-03	0	91
2014	CS	2	290
2014	CS-04	0	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	4	245
2017	CS-03	7	91
2014	CS	6	290
2014	CS-02	5	128
2014	CS-03	5	102
2014	CS-04	0	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	39	245
2017	CS-01	30	33
2017	CS-02	37	113
2017	CS-03	43	91
2014	CS	43	290
2014	CS-01	42	48
2014	CS-02	39	128
2014	CS-03	47	102
2014	CS-04	50	10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	41	245
2017	CS-01	24	33
2017	CS-02	43	113
2017	CS-03	44	91
2014	CS	38	290
2014	CS-01	33	48
2014	CS-02	42	128
2014	CS-03	35	102

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	42	245
2017	CS-01	39	33
2017	CS-02	43	113
2017	CS-03	42	91
2014	CS	40	290
2014	CS-01	42	48
2014	CS-02	45	128
2014	CS-03	37	102

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	37	245
2017	CS-01	39	33
2017	CS-02	37	113
2017	CS-03	37	91
2014	CS	37	290
2014	CS-01	33	48
2014	CS-02	39	128
2014	CS-03	36	102
2014	CS-04	50	10

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	29	245
2017	CS-02	28	113
2017	CS-03	34	91
2014	CS	28	290
2014	CS-01	38	48
2014	CS-02	27	128
2014	CS-03	27	102

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	53	245
2017	CS-01	42	33
2017	CS-02	58	113
2017	CS-03	50	91
2014	CS	56	290
2014	CS-01	52	48
2014	CS-02	50	128
2014	CS-03	63	102
2014	CS-04	80	10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	29	245
2017	CS-01	27	33
2017	CS-02	29	113
2017	CS-03	30	91
2014	CS	34	290
2014	CS-01	25	48
2014	CS-02	31	128
2014	CS-03	43	102

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	CS-01	33
2017	CS-03	91
2014	CS-02	128
2014	CS-04	10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	CS	5	245
2017	CS-03	7	91
2014	CS	6	290
2014	CS-02	5	128
2014	CS-03	8	102
2014	CS-04	0	10

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CS	10	245
2017	CS-02	13	113
2017	CS-03	7	91
2014	CS	12	290
2014	CS-01	15	48
2014	CS-02	13	128
2014	CS-03	12	102
2014	CS-04	0	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	47	245
2017	CS-01	52	33
2017	CS-02	48	113
2017	CS-03	44	91
2014	CS	44	290
2014	CS-01	50	48
2014	CS-02	49	128
2014	CS-03	38	102

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	21	245
2017	CS-01	15	33
2017	CS-02	21	113
2017	CS-03	23	91
2014	CS	29	290
2014	CS-01	25	48
2014	CS-02	27	128
2014	CS-03	33	102
2014	CS-04	50	10

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	14	245
2017	CS-02	14	113
2017	CS-03	13	91
2014	CS	12	290
2014	CS-01	15	48
2014	CS-02	11	128
2014	CS-03	12	102
2014	CS-04	0	10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	52	245
2017	CS-01	36	33
2017	CS-02	50	113
2017	CS-03	59	91
2014	CS	54	290
2014	CS-01	48	48
2014	CS-02	45	128
2014	CS-03	64	102
2014	CS-04	100	10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	24	245
2017	CS-01	18	33
2017	CS-02	20	113
2017	CS-03	29	91
2014	CS	33	290
2014	CS-01	27	48
2014	CS-02	33	128
2014	CS-03	35	102

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	3	245
2014	CS	7	290
2014	CS-02	7	128
2014	CS-03	10	102

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	21	245
2017	CS-01	21	33
2017	CS-02	23	113
2017	CS-03	19	91
2014	CS	20	290
2014	CS-01	33	48
2014	CS-02	20	128
2014	CS-03	14	102

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	8	245
2017	CS-02	6	113
2017	CS-03	11	91
2014	CS	11	290
2014	CS-01	13	48
2014	CS-02	9	128
2014	CS-03	13	102

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	5	245
2017	CS-02	5	113
2014	CS	3	290
2014	CS-01	15	48
2014	CS-02	0	128
2014	CS-04	0	10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS	15	245
2017	CS-01	15	33
2017	CS-02	11	113
2017	CS-03	20	91
2014	CS	13	290
2014	CS-01	15	48
2014	CS-02	13	128
2014	CS-03	15	102
2014	CS-04	0	10

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	11	245
2017	CS-02	11	113
2017	CS-03	10	91
2014	CS	10	290
2014	CS-02	9	128
2014	CS-03	12	102

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	25	245
2017	CS-01	36	33
2017	CS-02	25	113
2017	CS-03	23	91
2014	CS	23	290
2014	CS-01	27	48
2014	CS-02	27	128
2014	CS-03	20	102
2014	CS-04	0	10

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	14	232
2017	CS-02	15	107
2017	CS-03	14	86
2014	CS	16	280
2014	CS-01	17	41
2014	CS-02	13	128
2014	CS-03	19	99

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	19	232
2017	CS-02	18	107
2017	CS-03	21	86
2014	CS	23	280
2014	CS-01	22	41
2014	CS-02	23	128
2014	CS-03	23	99

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	9	232
2017	CS-02	11	107
2017	CS-03	8	86
2014	CS	13	280
2014	CS-01	12	41
2014	CS-02	9	128
2014	CS-03	18	99

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CS	9	232
2017	CS-02	8	107
2017	CS-03	13	86
2014	CS	8	280
2014	CS-01	12	41
2014	CS-02	8	128
2014	CS-03	7	99

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	11	232
2017	CS-02	14	107
2017	CS-03	10	86
2014	CS	16	280
2014	CS-01	20	41
2014	CS-02	12	128
2014	CS-03	18	99

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	15	232
2017	CS-02	16	107
2017	CS-03	16	86
2014	CS	13	280
2014	CS-02	11	128
2014	CS-03	21	99

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	24	232
2017	CS-02	27	107
2017	CS-03	25	86
2014	CS	14	280
2014	CS-02	16	128
2014	CS-03	15	99

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS	11	232
2017	CS-01	16	31
2017	CS-02	13	107
2017	CS-03	7	86
2014	CS	10	280
2014	CS-01	12	41
2014	CS-02	14	128
2014	CS-03	6	99
2014	CS-04	0	10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	9	232
2017	CS-02	6	107
2017	CS-03	10	86
2014	CS	10	280
2014	CS-01	12	41
2014	CS-02	11	128
2014	CS-03	9	99
2014	CS-04	0	10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	23	232
2017	CS-01	23	31
2017	CS-02	22	107
2017	CS-03	24	86
2014	CS	22	280
2014	CS-01	24	41
2014	CS-02	22	128
2014	CS-03	25	99
2014	CS-04	0	10

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	9	232
2017	CS-02	9	107
2017	CS-03	10	86
2014	CS	9	280
2014	CS-02	11	128
2014	CS-03	8	99

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	38	232
2017	CS-01	32	31
2017	CS-02	36	107
2017	CS-03	44	86
2014	CS	40	280
2014	CS-01	49	41
2014	CS-02	44	128
2014	CS-03	32	99

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS-01	31
2014	CS-03	99
2014	CS-04	10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	50	232
2017	CS-01	48	31
2017	CS-02	50	107
2017	CS-03	49	86
2014	CS	49	280
2014	CS-01	68	41
2014	CS-02	45	128
2014	CS-03	48	99

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	2	232

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	12	232
2017	CS-02	11	107
2017	CS-03	15	86
2014	CS	12	280
2014	CS-02	13	128
2014	CS-03	9	99

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	93	7	245
2017	CS-01	94	6	33
2017	CS-02	93	7	113
2017	CS-03	93	7	91

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	21	16	3	4	24	8	66	10	2274
2017	CS-01	26	22	11	5	4	22	11	71	13	323
2017	CS-02	22	20	16	3	3	27	9	65	10	1034
2017	CS-03	24	22	19	3	4	21	7	64	10	824
2017	CS-04	21	21	13	1	1	39	4	74	4	80
2014	CS	24	20	17	5	3	24	8	63	12	2396
2014	CS-01	25	19	14	4	3	25	10	67	12	456
2014	CS-02	22	16	18	5	3	26	9	59	13	1025
2014	CS-03	25	24	18	4	4	20	6	66	10	822
2014	CS-04	17	22	20	5	4	28	4	58	13	76

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	34	13	3	2	8	1	80	6	2269
2017	CS-01	46	28	10	4	2	8	1	82	7	323
2017	CS-02	37	32	13	3	1	12	1	79	6	1031
2017	CS-03	41	36	13	3	3	4	1	81	6	822
2017	CS-04	31	45	13	3	1	8	0	82	4	80
2014	CS	39	33	14	4	2	8	1	78	7	2395
2014	CS-01	42	31	11	4	3	9	1	80	8	457
2014	CS-02	36	31	15	5	2	10	1	75	7	1024
2014	CS-03	41	36	13	3	2	4	0	81	5	821
2014	CS-04	38	33	21	7	0	1	0	72	7	76
2011	CS	39	38	12	5	2	3	0	80	8	2561
2011	CS-01	45	33	12	4	3	3	0	81	7	455
2011	CS-02	35	38	13	6	2	5	0	77	9	1079
2011	CS-03	42	39	11	4	2	2	0	82	7	831
2011	CS-04	35	50	10	3	1	1	0	85	4	115

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	6	94	2269
2017	CS-01	7	93	322
2017	CS-02	6	94	1032
2017	CS-03	5	95	821
2014	CS	7	93	2390
2014	CS-01	9	91	455
2014	CS-02	8	92	1022
2014	CS-03	5	95	820

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	31	128
2017	CS-02	32	60
2017	CS-03	39	44
2014	CS	37	168
2014	CS-01	44	39
2014	CS-02	37	83
2014	CS-03	33	43

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	79	128
2017	CS-01	76	21
2017	CS-02	82	60
2017	CS-03	77	44
2014	CS	80	168
2014	CS-01	67	39
2014	CS-02	86	83
2014	CS-03	81	43

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	6	128
2017	CS-03	11	44
2014	CS	4	168
2014	CS-01	0	39

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS-01	21
2017	CS-03	44
2014	CS-02	83

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CS	5	128
2017	CS-01	0	21
2014	CS	8	168
2014	CS-01	13	39
2014	CS-02	8	83

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CS-01	0	21
2017	CS-03	0	44
2014	CS	3	168

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	12	128
2017	CS-02	12	60
2014	CS	11	168
2014	CS-01	13	39
2014	CS-02	12	83

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CS	34	128
2017	CS-01	33	21
2017	CS-02	45	60
2017	CS-03	22	44
2014	CS	29	168
2014	CS-01	31	39
2014	CS-02	29	83
2014	CS-03	28	43

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CS	23	128
2017	CS-02	33	60
2017	CS-03	18	44
2014	CS	24	168
2014	CS-01	18	39
2014	CS-02	27	83
2014	CS-03	23	43

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	CS	25	128
2017	CS-01	24	21
2017	CS-02	35	60
2017	CS-03	13	44
2014	CS	17	168
2014	CS-01	15	39
2014	CS-02	22	83

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	CS	7	128
2017	CS-02	10	60
2014	CS	8	168
2014	CS-02	7	83

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	CS	17	128
2017	CS-02	17	60
2017	CS-03	21	44
2014	CS	21	168
2014	CS-01	21	39
2014	CS-02	24	83
2014	CS-03	19	43

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	CS	31	128
2017	CS-01	38	21
2017	CS-02	23	60
2017	CS-03	34	44
2014	CS	25	168
2014	CS-01	33	39
2014	CS-02	19	83
2014	CS-03	30	43

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	CS-01	0	21
2017	CS-02	0	60
2014	CS	5	168

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	CS	128
2017	CS-01	21
2017	CS-02	60
2017	CS-03	44

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	CS	5	128
2017	CS-01	0	21
2014	CS	10	168
2014	CS-01	21	39
2014	CS-02	6	83

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	CS	12	128
2017	CS-02	15	60
2017	CS-03	11	44
2014	CS	10	168
2014	CS-01	23	39
2014	CS-02	6	83

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CS-01	0	21
2017	CS-02	0	60

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	CS	15	128
2017	CS-02	13	60
2017	CS-03	18	44
2014	CS	16	168
2014	CS-01	18	39
2014	CS-02	14	83
2014	CS-03	19	43

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	CS	128
2017	CS-01	21
2017	CS-02	60
2017	CS-03	44
2014	CS-01	39

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	17	128
2017	CS-02	20	60
2017	CS-03	16	44
2014	CS	25	168
2014	CS-01	15	39
2014	CS-02	31	83
2014	CS-03	21	43

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	34	128
2017	CS-01	24	21
2017	CS-02	40	60
2017	CS-03	32	44
2014	CS	29	169
2014	CS-01	30	40
2014	CS-02	25	83
2014	CS-03	35	43

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	CS	16	128
2017	CS-02	15	60
2017	CS-03	16	44
2014	CS	19	169
2014	CS-01	18	40
2014	CS-02	16	83
2014	CS-03	26	43

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	7	128
2014	CS	7	169
2014	CS-03	14	43

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	16	128
2017	CS-02	18	60
2017	CS-03	14	44
2014	CS	20	169
2014	CS-01	23	40
2014	CS-02	18	83
2014	CS-03	21	43

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	5	128
2014	CS	7	169

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	5	128
2014	CS	7	169
2014	CS-01	18	40

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS	9	128
2017	CS-01	0	21
2017	CS-03	14	44
2014	CS	11	169
2014	CS-02	12	83
2014	CS-03	12	43

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	CS	10	128
2017	CS-01	0	21
2017	CS-02	12	60
2017	CS-03	14	44
2014	CS	10	169
2014	CS-02	12	83

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	50	128
2017	CS-01	71	21
2017	CS-02	43	60
2017	CS-03	50	44
2014	CS	49	169
2014	CS-01	48	40
2014	CS-02	51	83
2014	CS-03	49	43

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	7	121
2014	CS	4	157

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	16	121
2017	CS-02	11	57
2017	CS-03	20	41
2014	CS	18	157
2014	CS-01	28	32
2014	CS-02	19	81

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS-01	0	20
2014	CS	3	157

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	CS-01	20
2017	CS-03	41
2014	CS-01	32

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	8	121
2017	CS-02	9	57
2014	CS	5	157

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	13	121
2017	CS-02	16	57
2014	CS	12	157
2014	CS-02	12	81
2014	CS-03	15	41

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS	12	121
2017	CS-02	12	57
2017	CS-03	12	41
2014	CS	12	157
2014	CS-01	16	32
2014	CS-02	14	81

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	9	121
2017	CS-02	9	57
2014	CS	8	157
2014	CS-02	7	81
2014	CS-03	15	41

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	21	121
2017	CS-02	23	57
2017	CS-03	24	41
2014	CS	25	157
2014	CS-01	19	32
2014	CS-02	27	81
2014	CS-03	29	41

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	8	121
2017	CS-01	0	20
2017	CS-02	11	57
2014	CS	8	157
2014	CS-02	10	81

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	40	121
2017	CS-01	30	20
2017	CS-02	42	57
2017	CS-03	39	41
2014	CS	46	157
2014	CS-01	41	32
2014	CS-02	49	81
2014	CS-03	44	41

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS-01	20
2017	CS-03	41
2014	CS-03	41

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	63	121
2017	CS-01	60	20
2017	CS-02	67	57
2017	CS-03	59	41
2014	CS	66	157
2014	CS-01	59	32
2014	CS-02	68	81
2014	CS-03	68	41

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS-01	0	20
2017	CS-03	0	41

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	11	121
2017	CS-02	12	57
2017	CS-03	12	41
2014	CS	13	157
2014	CS-02	12	81
2014	CS-03	17	41

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	92	8	128
2017	CS-01	86	14	21
2017	CS-02	93	7	60
2017	CS-03	93	7	44

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	21	17	2	2	28	7	68	6	2273
2017	CS-01	24	22	14	4	3	26	7	69	11	323
2017	CS-02	23	21	16	3	2	28	7	68	7	1032
2017	CS-03	23	22	19	1	1	27	6	67	4	824
2017	CS-04	17	17	11	0	1	48	5	74	3	81
2014	CS	22	19	18	3	2	30	7	65	7	2392
2014	CS-01	25	18	16	4	2	27	8	67	8	455
2014	CS-02	21	17	17	3	2	32	8	62	9	1022
2014	CS-03	23	22	18	2	1	28	6	68	5	822
2014	CS-04	17	18	21	1	0	39	3	61	2	76

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	33	13	2	2	9	1	81	4	2272
2017	CS-01	42	27	13	4	2	10	2	78	7	322
2017	CS-02	38	32	14	2	2	11	1	80	4	1032
2017	CS-03	41	37	12	1	2	5	1	83	3	824
2017	CS-04	42	36	10	1	1	9	1	86	3	81
2014	CS	40	31	13	3	1	11	1	80	5	2389
2014	CS-01	43	30	10	4	2	11	1	83	6	456
2014	CS-02	36	30	14	3	2	14	1	77	6	1020
2014	CS-03	42	35	13	2	1	6	0	83	3	821
2014	CS-04	39	29	21	0	0	11	0	76	0	75
2011	CS	41	36	12	4	2	5	0	82	6	2563
2011	CS-01	47	30	13	4	3	2	0	80	7	456
2011	CS-02	37	37	13	5	2	7	0	79	7	1080
2011	CS-03	44	38	11	2	1	4	0	85	4	831
2011	CS-04	45	41	10	2	0	2	0	88	2	115

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	13	87	2274
2017	CS-01	15	85	322
2017	CS-02	13	87	1035
2017	CS-03	13	87	823
2017	CS-04	6	94	81
2014	CS	12	88	2394
2014	CS-01	13	87	457
2014	CS-02	12	88	1024
2014	CS-03	11	89	820
2014	CS-04	14	86	76

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	79	21	297
2017	CS-01	77	23	48
2017	CS-02	80	20	138
2017	CS-03	80	20	103
2014	CS	81	19	289
2014	CS-01	84	16	61
2014	CS-02	79	21	123
2014	CS-03	82	18	93
2014	CS-04	91	9	11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	37	6	8	3	0	0	83	10	235
2017	CS-01	51	30	14	5	0	0	0	81	5	37
2017	CS-02	41	39	7	6	5	0	1	81	11	109
2017	CS-03	50	34	2	11	1	1	0	85	12	82
2014	CS	54	31	3	7	4	0	0	85	11	234
2014	CS-01	47	33	4	8	8	0	0	80	16	51
2014	CS-02	54	28	5	7	5	1	0	82	13	97
2014	CS-03	59	31	1	7	1	0	0	91	8	76
2014	CS-04	60	40	0	0	0	0	0	100	0	10

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	52	12	5	2	2	0	81	7	2275
2017	CS-01	24	50	12	6	3	4	0	78	9	323
2017	CS-02	24	52	14	6	2	2	0	78	8	1034
2017	CS-03	34	51	9	3	1	1	0	86	5	824
2017	CS-04	33	57	7	1	1	0	0	90	2	81
2014	CS	30	52	11	4	2	2	0	83	5	2394
2014	CS-01	28	47	14	5	2	4	0	79	7	457
2014	CS-02	24	55	13	4	2	2	0	80	7	1023
2014	CS-03	37	51	8	2	1	1	0	89	3	821
2014	CS-04	32	55	8	3	1	1	0	88	4	76
2011	CS	27	55	11	4	1	1	0	83	6	2559
2011	CS-01	20	54	14	7	2	3	0	77	9	454
2011	CS-02	24	55	13	5	2	1	0	81	6	1080
2011	CS-03	33	56	7	3	1	0	0	89	3	831
2011	CS-04	30	57	8	1	3	1	1	88	4	114
2008	CS	25	54	11	6	2	2	0	81	8	2223
2008	CS-01	22	51	13	9	2	3	0	75	11	422
2008	CS-02	22	55	12	6	2	3	1	79	9	967
2008	CS-03	31	55	9	3	1	0	0	86	4	698
2008	CS-04	32	57	6	1	3	0	0	90	4	77

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	28	24	6	5	20	4	55	14	2273
2017	CS-01	17	25	20	6	6	22	3	56	17	323
2017	CS-02	14	27	24	6	5	20	3	55	14	1035
2017	CS-03	13	29	26	5	4	18	4	55	12	821
2017	CS-04	11	25	16	7	1	33	6	59	14	81
2014	CS	13	27	23	7	4	20	6	55	14	2394
2014	CS-01	13	27	23	7	4	20	5	55	14	457
2014	CS-02	12	28	22	7	4	21	6	54	15	1023
2014	CS-03	15	27	22	6	3	20	6	57	13	822
2014	CS-04	9	25	25	11	1	23	5	48	17	75
2011	CS	11	28	25	8	4	20	3	51	16	2556
2011	CS-01	11	31	23	9	4	18	3	54	17	454
2011	CS-02	10	27	25	8	4	22	3	51	16	1077
2011	CS-03	12	27	27	9	5	18	3	49	17	829
2011	CS-04	8	27	30	3	3	24	4	49	9	115

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	34	11	2	1	9	1	85	3	2276
2017	CS-01	43	32	9	2	2	12	0	86	4	323
2017	CS-02	40	34	13	2	0	10	1	83	3	1035
2017	CS-03	46	34	10	1	1	6	1	86	3	824
2017	CS-04	53	31	9	0	1	6	0	89	1	81
2014	CS	42	33	11	2	1	10	1	84	3	2395
2014	CS-01	42	33	12	2	1	11	1	84	3	457
2014	CS-02	37	33	12	3	1	13	1	81	5	1023
2014	CS-03	48	35	9	1	0	6	0	89	1	822
2014	CS-04	47	26	13	1	0	12	0	84	1	76
2011	CS	39	36	12	2	1	8	1	83	4	2561
2011	CS-01	39	35	13	2	0	10	0	83	2	456
2011	CS-02	36	37	12	3	1	9	1	81	5	1078
2011	CS-03	44	36	10	2	1	7	0	86	3	831
2011	CS-04	42	39	11	0	0	7	1	88	0	115
2008	CS	35	41	11	3	2	8	0	83	5	2220
2008	CS-01	35	40	11	3	1	10	0	83	5	422
2008	CS-02	32	42	12	3	2	9	1	82	5	964
2008	CS-03	39	42	10	3	1	5	0	85	4	698
2008	CS-04	48	30	18	0	0	4	0	81	0	77

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	33	14	3	2	11	1	79	5	2273
2017	CS-01	36	29	13	4	3	14	0	76	8	321
2017	CS-02	34	33	15	3	1	14	1	79	4	1034
2017	CS-03	39	34	13	3	2	8	1	80	5	824
2017	CS-04	43	35	11	4	1	6	0	83	5	81
2014	CS	36	33	13	3	2	13	1	79	5	2396
2014	CS-01	34	33	13	4	3	13	1	78	7	457
2014	CS-02	32	32	15	3	2	15	1	76	6	1024
2014	CS-03	42	35	12	2	1	9	0	84	3	822
2014	CS-04	42	29	9	3	0	17	0	86	3	76
2011	CS	32	35	14	4	2	11	1	77	7	2561
2011	CS-01	33	34	14	5	1	13	0	77	7	454
2011	CS-02	28	35	16	4	3	13	1	74	8	1080
2011	CS-03	37	36	12	5	1	8	0	80	7	832
2011	CS-04	38	40	12	2	0	7	1	85	2	114
2008	CS	30	36	15	6	4	7	1	73	11	2220
2008	CS-01	30	36	15	6	5	8	1	72	12	421
2008	CS-02	28	36	15	7	5	9	1	71	13	966
2008	CS-03	34	37	15	6	3	4	0	75	9	698
2008	CS-04	36	40	9	8	1	5	0	81	10	77

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	61	26	7	3	3	0	87	6	2271
2017	CS-01	56	28	7	4	4	1	84	8	323
2017	CS-02	60	26	7	3	3	0	87	6	1033
2017	CS-03	63	24	6	3	3	0	87	6	823
2017	CS-04	66	21	7	3	1	1	89	4	80

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	26	10	3	3	2	83	6	2273
2017	CS-01	54	25	11	5	4	1	80	9	323
2017	CS-02	54	27	11	3	3	2	83	6	1034
2017	CS-03	59	25	9	3	3	1	85	6	823
2017	CS-04	63	20	9	1	5	3	85	6	80

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	41	18	6	4	5	0	71	10	2267
2017	CS-01	25	42	17	5	5	5	1	71	10	322
2017	CS-02	25	40	19	7	3	5	0	68	11	1031
2017	CS-03	27	43	17	5	4	4	0	73	9	821
2017	CS-04	25	41	20	5	1	6	1	72	7	80

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	42	18	10	5	2	67	15	2276
2017	CS-01	25	39	19	10	6	2	65	16	323
2017	CS-02	24	44	16	9	4	3	70	13	1035
2017	CS-03	21	41	19	11	5	2	64	16	824
2017	CS-04	14	49	15	14	5	4	65	19	81

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	28	16	9	8	1	3	66	17	2266
2017	CS-01	27	31	17	9	14	1	1	60	23	323
2017	CS-02	34	30	16	9	6	1	5	67	16	1026
2017	CS-03	37	26	17	9	7	0	3	66	17	823
2017	CS-04	47	27	11	2	9	2	1	77	11	81

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	32	25	13	8	0	2	53	21	2269
2017	CS-01	30	30	25	9	4	1	1	61	14	322
2017	CS-02	22	32	24	12	6	0	3	56	19	1033
2017	CS-03	14	34	25	15	10	0	1	48	26	820
2017	CS-04	15	28	27	15	12	0	2	44	28	81

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	34	20	12	7	1	3	60	19	2266
2017	CS-01	35	33	17	8	4	1	2	70	12	321
2017	CS-02	28	32	19	10	6	1	5	63	17	1028
2017	CS-03	16	36	22	15	9	0	2	53	24	824
2017	CS-04	16	29	31	14	8	0	2	46	22	80

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	28	22	15	9	1	3	52	24	2270
2017	CS-01	27	29	19	14	8	2	1	57	23	320
2017	CS-02	26	26	20	14	8	2	4	55	23	1033
2017	CS-03	17	28	26	16	10	0	1	46	27	823
2017	CS-04	17	37	22	16	5	0	2	56	22	81

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	25	10	4	2	1	8	82	7	2268
2017	CS-01	61	20	6	1	1	2	8	91	3	321
2017	CS-02	51	22	9	5	2	1	11	83	7	1031
2017	CS-03	43	30	13	5	4	1	5	77	9	822
2017	CS-04	42	31	11	5	4	0	7	79	9	81

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	33	18	9	5	0	1	68	14	2260
2017	CS-01	40	31	18	6	4	1	0	72	10	321
2017	CS-02	35	31	16	10	5	0	2	68	15	1025
2017	CS-03	30	35	19	10	6	0	1	66	16	821
2017	CS-04	25	36	30	2	5	0	1	62	7	80

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	36	20	9	4	1	2	65	14	2261
2017	CS-01	30	32	20	10	5	2	1	64	15	321
2017	CS-02	29	36	17	9	3	1	3	69	13	1026
2017	CS-03	24	37	24	9	5	0	1	62	14	821
2017	CS-04	24	32	28	9	5	0	2	58	14	80

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	34	22	13	6	1	3	58	20	2257
2017	CS-01	28	31	21	10	6	3	2	61	17	319
2017	CS-02	27	33	19	12	4	1	4	63	17	1025
2017	CS-03	15	36	25	15	7	0	2	52	23	820
2017	CS-04	8	31	30	20	9	0	2	40	30	80

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	34	19	9	5	1	3	66	15	2257
2017	CS-01	36	28	19	8	5	2	2	66	14	320
2017	CS-02	31	35	16	9	4	0	4	69	14	1023
2017	CS-03	25	36	22	9	6	0	2	62	15	821
2017	CS-04	16	34	28	11	10	0	1	51	22	80

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	33	20	10	6	1	3	63	17	2257
2017	CS-01	25	37	18	10	7	1	1	64	18	320
2017	CS-02	32	31	17	10	5	1	4	66	16	1025
2017	CS-03	24	32	23	11	8	1	2	58	19	819
2017	CS-04	21	40	19	15	3	0	2	63	18	80

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	24	12	5	3	3	80	8	2269
2017	CS-01	51	28	11	5	3	1	81	8	322
2017	CS-02	54	22	12	5	3	4	79	8	1031
2017	CS-03	53	25	12	6	3	2	79	9	823
2017	CS-04	57	22	14	5	0	2	81	5	81

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	73	12	5	3	2	1	4	89	6	2261
2017	CS-01	72	14	5	3	3	1	2	88	6	321
2017	CS-02	70	12	6	3	2	1	6	88	6	1025
2017	CS-03	76	12	4	3	2	0	3	91	5	821
2017	CS-04	86	7	2	1	0	1	1	96	1	81

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	28	9	3	2	2	85	6	2270
2017	CS-01	59	26	7	4	2	2	86	6	322
2017	CS-02	55	26	10	4	2	3	83	6	1030
2017	CS-03	53	31	10	2	2	2	85	5	824
2017	CS-04	54	35	7	0	4	0	89	4	81

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	62	20	7	4	3	1	3	85	8	2264
2017	CS-01	66	19	5	3	4	1	2	87	7	322
2017	CS-02	63	19	7	4	3	1	4	85	8	1028
2017	CS-03	59	23	8	4	4	0	2	84	8	822
2017	CS-04	65	25	6	2	1	0	0	90	4	81

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	12	4	2	1	1	24	91	3	2261
2017	CS-01	63	8	2	1	1	2	24	95	2	320
2017	CS-02	59	8	2	1	0	0	28	94	2	1026
2017	CS-03	50	19	8	3	1	0	18	85	5	821
2017	CS-04	48	10	1	0	0	0	41	98	0	81

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	68	14	4	1	1	1	12	94	2	2260
2017	CS-01	65	17	4	1	1	2	11	94	1	320
2017	CS-02	68	12	4	1	0	1	14	94	2	1027
2017	CS-03	69	15	4	1	1	0	10	94	2	819
2017	CS-04	79	7	4	0	1	0	9	95	1	81

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	67	16	6	3	3	0	5	87	7	2270
2017	CS-01	42	23	14	7	9	1	4	68	17	322
2017	CS-02	64	17	6	4	2	1	6	87	6	1032
2017	CS-03	78	13	3	1	2	0	3	94	3	823
2017	CS-04	89	5	2	0	1	0	2	96	1	81

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	28	12	5	2	0	3	80	7	2268
2017	CS-01	47	26	15	6	3	0	2	75	10	322
2017	CS-02	49	27	12	5	2	0	5	80	7	1030
2017	CS-03	51	29	11	4	2	0	2	82	6	823
2017	CS-04	56	25	11	4	2	1	1	82	6	81

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	36	35	10	4	0	0	51	14	2274
2017	CS-01	15	41	30	10	4	0	0	56	14	323
2017	CS-02	17	37	34	8	3	0	1	54	11	1034
2017	CS-03	12	35	35	13	5	1	0	46	18	823
2017	CS-04	10	27	43	11	9	0	0	37	20	81

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	16	38	28	11	1	1	40	22	2265
2017	CS-01	5	17	34	28	15	0	0	43	22	322
2017	CS-02	5	14	36	29	14	1	1	44	19	1029
2017	CS-03	8	17	40	27	8	0	0	35	25	820
2017	CS-04	7	19	43	20	10	1	0	30	26	81

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	23	11	5	3	8	1	54	46	2273
2017	CS-01	43	22	13	8	8	5	1	45	55	322
2017	CS-02	49	23	10	5	2	8	2	55	45	1034
2017	CS-03	52	23	10	4	2	8	0	57	43	823
2017	CS-04	51	25	12	4	1	7	0	55	45	81

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	17	933
2017	CS-01	31	165
2017	CS-02	17	404
2017	CS-03	12	326
2017	CS-04	12	34

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	31	933
2017	CS-01	32	165
2017	CS-02	29	404
2017	CS-03	31	326
2017	CS-04	47	34

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	15	933
2017	CS-01	20	165
2017	CS-02	13	404
2017	CS-03	15	326
2017	CS-04	18	34

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	41	933
2017	CS-01	33	165
2017	CS-02	43	404
2017	CS-03	44	326
2017	CS-04	35	34

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	4	933
2017	CS-01	7	165
2017	CS-02	4	404
2017	CS-03	3	326
2017	CS-04	0	34

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	37	933
2017	CS-01	38	165
2017	CS-02	36	404
2017	CS-03	39	326
2017	CS-04	41	34

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	10	62	14	7	2	5	925
2017	CS-01	10	59	17	7	2	4	162
2017	CS-02	10	63	12	7	1	6	402
2017	CS-03	9	62	14	8	2	4	323
2017	CS-04	9	62	15	6	3	6	34

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	25	19	14	15	2	14	44	34	944
2017	CS-01	14	24	15	14	21	1	11	43	40	165
2017	CS-02	14	26	20	12	12	2	14	48	29	413
2017	CS-03	9	22	20	15	15	3	15	39	37	328
2017	CS-04	6	29	12	15	18	3	18	44	41	34

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	5	17	17	18	26	3	13	27	53	946
2017	CS-01	4	15	16	19	35	1	10	21	61	166
2017	CS-02	7	20	17	16	25	2	13	32	48	415
2017	CS-03	4	16	18	22	22	5	13	24	54	327
2017	CS-04	9	6	15	9	38	3	21	19	62	34

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.