2017 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 34 51 6 5 3 0 0 85 8 88
2014 CR-02 45 44 11 0 0 0 0 89 0 17
2014 CR-03 30 60 5 2 2 0 0 90 5 37
2014 CR-04 33 39 7 14 7 0 0 72 21 27

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 68 26 3 1 1 1 0 95 2 88
2014 CR-02 84 16 0 0 0 0 0 100 0 17
2014 CR-03 66 29 2 0 0 2 0 98 0 37
2014 CR-04 57 28 7 4 4 0 0 86 7 27

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 51 37 7 3 2 0 0 88 5 89
2014 CR-02 67 33 0 0 0 0 0 100 0 17
2014 CR-03 45 46 5 2 2 0 0 90 5 37
2014 CR-04 42 31 17 7 3 0 0 73 10 28

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 32 43 8 9 7 0 0 75 17 89
2014 CR-02 40 44 11 0 5 0 0 84 5 17
2014 CR-03 33 46 10 7 5 0 0 78 12 37
2014 CR-04 21 45 7 14 14 0 0 66 27 28

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 31 45 12 5 6 0 0 76 11 89
2014 CR-02 40 44 11 5 0 0 0 84 5 17
2014 CR-03 33 46 14 2 5 0 0 78 7 37
2014 CR-04 21 49 14 3 14 0 0 69 17 28

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 28 36 18 7 6 3 1 67 14 89
2014 CR-02 34 33 22 0 5 5 0 71 6 17
2014 CR-03 32 36 14 7 7 2 0 71 15 37
2014 CR-04 14 45 21 7 7 3 3 63 15 28
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 39 39 10 5 2 5 0 82 8 89
2014 CR-02 33 39 5 11 0 11 0 82 12 17
2014 CR-03 45 36 10 2 5 2 0 83 7 37
2014 CR-04 31 38 17 7 0 7 0 74 7 28

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 40 38 11 6 3 1 0 79 9 88
2014 CR-02 33 50 5 5 5 0 0 84 11 17
2014 CR-03 46 29 15 5 5 0 0 75 10 36
2014 CR-04 34 38 14 10 0 3 0 75 11 28

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 49 31 10 6 2 1 0 81 8 89
2014 CR-02 39 34 16 11 0 0 0 73 11 17
2014 CR-03 50 36 7 2 5 0 0 86 7 37
2014 CR-04 55 17 14 10 0 3 0 75 11 28

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 23 39 18 7 4 8 1 68 13 88
2014 CR-02 18 35 24 6 12 6 0 57 18 16
2014 CR-03 32 34 17 7 2 7 0 71 10 37
2014 CR-04 10 42 21 10 3 10 3 60 16 28

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 24 37 20 11 4 3 1 63 16 88
2014 CR-02 24 35 12 17 0 12 0 67 20 16
2014 CR-03 32 31 27 7 2 0 0 64 10 37
2014 CR-04 10 38 21 17 10 0 3 50 28 28

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 17 38 19 15 5 5 1 59 21 88
2014 CR-02 12 42 12 23 0 12 0 60 26 16
2014 CR-03 25 34 22 12 5 2 0 60 17 37
2014 CR-04 7 38 21 17 10 3 3 48 29 28

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 21 36 19 8 7 7 1 62 17 88
2014 CR-02 12 42 29 12 6 0 0 54 17 16
2014 CR-03 32 29 17 7 5 10 0 68 13 37
2014 CR-04 10 38 17 10 14 7 3 54 27 28

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 18 40 17 8 8 7 1 63 18 88
2014 CR-02 24 29 23 6 12 6 0 57 18 16
2014 CR-03 23 43 12 10 7 5 0 69 18 37
2014 CR-04 10 34 21 10 10 11 3 52 24 28
Top of Page

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 23 38 16 11 9 0 3 63 21 87
2014 CR-02 51 22 11 11 5 0 0 73 16 17
2014 CR-03 28 38 17 5 7 0 5 70 13 37
2014 CR-04 4 41 18 15 18 0 4 47 34 26

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 12 36 19 17 6 9 1 53 25 88
2014 CR-02 5 29 33 22 5 5 0 36 29 17
2014 CR-03 20 36 12 17 7 7 0 61 26 37
2014 CR-04 7 28 24 17 7 14 3 42 29 28

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 41 38 12 7 0 1 0 80 7 89
2014 CR-02 33 50 11 5 0 0 0 84 5 17
2014 CR-03 42 36 12 7 0 2 0 80 7 37
2014 CR-04 42 34 14 10 0 0 0 76 10 28

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 25 49 7 9 5 3 1 77 15 88
2014 CR-02 16 40 5 33 5 0 0 56 38 17
2014 CR-03 28 48 10 7 5 2 0 78 12 37
2014 CR-04 21 55 7 0 7 7 3 85 8 28

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 16 36 13 17 12 6 1 56 30 88
2014 CR-02 12 28 16 27 11 5 0 42 41 17
2014 CR-03 25 41 12 10 5 7 0 71 15 37
2014 CR-04 3 35 14 24 17 3 3 41 44 28

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 37 34 12 15 3 0 0 71 18 88
2014 CR-02 56 11 11 16 5 0 0 67 22 17
2014 CR-03 29 48 8 10 5 0 0 77 15 36
2014 CR-04 31 28 21 21 0 0 0 59 21 28

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 32 43 15 6 3 1 0 76 9 88
2014 CR-02 39 28 22 5 5 0 0 67 11 17
2014 CR-03 28 46 19 2 2 2 0 75 5 37
2014 CR-04 33 43 7 14 4 0 0 75 18 27

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 32 41 11 9 6 0 0 73 16 88
2014 CR-02 34 33 16 16 0 0 0 67 16 17
2014 CR-03 28 46 14 7 5 0 0 74 12 37
2014 CR-04 40 35 7 11 7 0 0 75 18 27

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 26 40 15 9 5 4 0 69 15 89
2014 CR-02 23 22 33 11 0 11 0 51 12 17
2014 CR-03 33 41 14 5 7 0 0 74 12 37
2014 CR-04 14 45 10 17 7 7 0 63 26 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 22 34 14 11 15 2 1 58 27 89
2014 CR-02 23 16 27 22 5 5 0 42 29 17
2014 CR-03 25 46 14 5 7 2 0 73 12 37
2014 CR-04 17 31 7 17 24 0 3 50 43 28

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 25 33 17 10 12 1 1 60 23 89
2014 CR-02 40 16 16 0 22 5 0 59 23 17
2014 CR-03 28 34 19 10 10 0 0 62 19 37
2014 CR-04 17 38 10 21 14 0 0 55 34 28

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 30 39 11 11 6 1 2 70 18 89
2014 CR-02 45 27 5 11 11 0 0 73 22 17
2014 CR-03 37 36 10 10 5 0 2 75 15 37
2014 CR-04 14 38 21 17 7 3 0 54 25 28

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 29 46 13 5 6 1 0 75 11 89
2014 CR-02 40 38 11 0 11 0 0 78 11 17
2014 CR-03 30 44 14 7 5 0 0 74 12 37
2014 CR-04 21 49 14 7 7 3 0 72 14 28

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 37 40 6 7 6 2 1 80 14 88
2014 CR-02 62 22 5 0 0 5 5 94 0 17
2014 CR-03 35 41 7 10 5 2 0 78 15 37
2014 CR-04 21 47 7 11 14 0 0 68 25 27

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 26 31 15 4 6 0 19 69 13 88
2014 CR-02 28 44 5 5 11 0 5 77 17 17
2014 CR-03 32 24 22 2 5 0 15 66 8 37
2014 CR-04 21 29 11 7 4 0 28 70 15 27

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 54 29 8 5 2 0 1 84 7 89
2014 CR-02 73 16 0 5 5 0 0 89 11 17
2014 CR-03 54 31 10 2 2 0 0 86 5 37
2014 CR-04 48 25 14 10 0 0 3 75 11 28

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 52 31 7 3 6 0 0 84 9 89
2014 CR-02 39 28 11 5 16 0 0 67 22 17
2014 CR-03 49 36 5 5 5 0 0 86 10 37
2014 CR-04 62 24 10 0 3 0 0 86 3 28

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2014 CR 16 52 32 89
2014 CR-02 16 56 27 17
2014 CR-03 17 56 27 37
2014 CR-04 17 45 38 28

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2014 CR 26 47 20 7 9999 0 14
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 47 38 9 3 1 2 0 86 4 88
2014 CR-02 56 33 11 0 0 0 0 89 0 17
2014 CR-03 52 38 7 0 0 2 0 93 0 37
2014 CR-04 36 32 14 11 4 4 0 71 15 27

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 37 43 12 2 3 3 0 82 5 89
2014 CR-02 27 45 16 5 0 5 0 77 6 17
2014 CR-03 47 36 10 2 5 0 0 83 7 37
2014 CR-04 28 45 17 0 3 7 0 78 4 28

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 8 24 40 12 7 2 7 20 36 88
2014 CR-02 5 22 62 5 5 0 0 11 27 17
2014 CR-03 8 18 38 13 8 3 14 25 30 36
2014 CR-04 14 27 34 10 7 3 3 19 44 28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 7 13 28 26 11 6 8 43 24 88
2014 CR-02 5 11 27 51 5 0 0 56 16 17
2014 CR-03 5 14 26 24 12 8 10 44 23 37
2014 CR-04 14 10 34 10 14 7 10 30 29 28

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 10 17 24 19 12 8 10 38 33 88
2014 CR-02 16 23 33 11 11 5 0 24 42 17
2014 CR-03 7 17 14 24 15 10 13 50 31 37
2014 CR-04 14 14 31 10 11 7 14 27 35 28

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 7 15 26 22 16 3 11 44 26 86
2014 CR-02 6 12 25 38 12 6 0 54 20 15
2014 CR-03 2 19 26 14 22 0 15 43 25 37
2014 CR-04 17 10 27 17 11 3 14 34 33 28

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 8 17 32 16 15 4 8 35 28 88
2014 CR-02 5 27 27 18 16 0 5 36 35 17
2014 CR-03 10 17 32 14 15 2 10 33 30 37
2014 CR-04 10 10 38 14 18 3 7 35 23 28

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 10 14 25 19 18 6 9 44 28 87
2014 CR-02 5 11 38 16 29 0 0 45 16 17
2014 CR-03 10 10 21 23 22 5 8 52 24 35
2014 CR-04 14 14 21 17 11 7 17 37 36 28

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 5 22 25 18 12 5 12 37 33 87
2014 CR-02 0 36 17 12 18 12 6 36 43 16
2014 CR-03 3 26 25 20 13 3 11 38 33 36
2014 CR-04 14 10 31 14 11 3 17 31 30 28

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 48 32 6 7 5 1 0 81 12 89
2014 CR-02 51 33 0 11 0 5 0 88 12 17
2014 CR-03 52 31 7 5 5 0 0 83 10 37
2014 CR-04 42 27 10 10 10 0 0 69 21 28

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 38 45 5 8 2 0 1 84 10 89
2014 CR-02 34 39 16 5 5 0 0 73 11 17
2014 CR-03 45 41 5 7 2 0 0 86 10 37
2014 CR-04 28 55 0 14 0 0 3 86 14 28

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 37 48 7 1 2 5 0 89 3 89
2014 CR-02 29 49 5 0 0 16 0 93 0 17
2014 CR-03 52 36 7 0 5 0 0 88 5 37
2014 CR-04 21 62 10 3 0 3 0 86 4 28

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 41 41 6 6 2 2 1 85 8 89
2014 CR-02 45 33 5 11 0 5 0 83 12 17
2014 CR-03 52 36 7 2 2 0 0 88 5 37
2014 CR-04 25 48 7 10 3 3 3 78 15 28

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 41 47 4 4 3 0 0 89 7 89
2014 CR-02 45 38 5 11 0 0 0 84 11 17
2014 CR-03 50 38 5 2 5 0 0 88 7 37
2014 CR-04 25 65 3 3 3 0 0 90 7 28

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 39 30 13 7 6 3 1 72 14 89
2014 CR-02 33 40 16 5 5 0 0 73 11 17
2014 CR-03 47 29 12 7 5 0 0 76 12 37
2014 CR-04 24 24 17 10 10 11 3 56 24 28

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 38 52 5 1 2 1 0 92 3 88
2014 CR-02 30 47 17 6 0 0 0 77 6 16
2014 CR-03 47 50 0 0 2 0 0 98 2 37
2014 CR-04 25 62 7 0 3 3 0 89 4 28

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 38 43 6 5 3 4 0 85 9 88
2014 CR-02 42 53 0 0 0 6 0 100 0 16
2014 CR-03 42 38 7 10 0 2 0 83 10 37
2014 CR-04 31 45 10 3 3 7 0 82 7 28

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 31 36 17 10 1 4 1 70 12 88
2014 CR-02 42 23 18 17 0 0 0 65 17 16
2014 CR-03 30 39 15 7 2 7 0 74 10 37
2014 CR-04 21 42 17 14 0 3 3 67 15 28

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 27 26 17 10 12 8 0 58 24 88
2014 CR-02 30 29 17 6 6 12 0 67 13 16
2014 CR-03 35 29 19 7 7 2 0 66 15 37
2014 CR-04 17 25 14 21 17 7 0 45 40 28

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 47 37 6 7 2 0 0 85 9 89
2014 CR-02 49 29 11 11 0 0 0 78 11 17
2014 CR-03 45 43 7 0 5 0 0 88 5 37
2014 CR-04 42 38 3 17 0 0 0 79 17 28

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 43 35 8 8 4 1 0 79 12 89
2014 CR-02 45 22 16 5 11 0 0 67 16 17
2014 CR-03 42 43 5 5 5 0 0 86 10 37
2014 CR-04 45 27 10 14 0 3 0 75 14 28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 49 37 8 5 1 0 0 85 6 88
2014 CR-02 50 44 0 5 0 0 0 95 5 17
2014 CR-03 54 34 7 5 0 0 0 88 5 37
2014 CR-04 47 25 18 7 4 0 0 72 11 27

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 65 27 3 3 1 0 1 93 4 89
2014 CR-02 67 22 0 0 5 0 5 94 6 17
2014 CR-03 69 24 7 0 0 0 0 93 0 37
2014 CR-04 55 34 0 10 0 0 0 90 10 28

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 63 21 7 6 2 0 1 84 8 89
2014 CR-02 78 11 0 6 5 0 0 89 11 17
2014 CR-03 69 17 10 2 0 0 2 88 2 37
2014 CR-04 34 38 10 14 3 0 0 73 17 28

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 62 16 4 8 5 0 4 81 14 89
2014 CR-02 67 5 5 6 11 0 5 76 18 17
2014 CR-03 71 19 2 2 2 0 2 93 5 37
2014 CR-04 45 21 7 14 7 0 7 70 22 28

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 65 19 8 4 0 1 3 87 4 89
2014 CR-02 73 5 11 5 0 0 5 83 6 17
2014 CR-03 76 14 2 2 0 2 2 95 3 37
2014 CR-04 45 35 17 0 0 0 3 82 0 28

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 50 23 8 2 5 2 9 82 8 89
2014 CR-02 50 16 11 6 0 5 11 80 7 17
2014 CR-03 64 17 5 2 0 2 10 92 3 37
2014 CR-04 27 38 14 0 10 0 10 73 11 28

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 59 23 6 4 3 2 2 86 7 89
2014 CR-02 56 16 11 5 5 0 5 76 12 17
2014 CR-03 71 17 2 2 2 2 2 92 5 37
2014 CR-04 45 31 10 7 3 3 0 79 11 28

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CR 16 84 89
2014 CR-02 27 73 17
2014 CR-04 24 76 28

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2014 CR 53 15

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 CR 60 15

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 CR 31 16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 CR 63 16

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2014 CR 44 16

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2014 CR 31 16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 CR 44 16

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2014 CR 50 16

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 CR 44 16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2014 CR 31 16

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 CR 38 16

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 CR 31 16

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 CR 31 16

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 CR 56 16

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 CR 0 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 22 37 15 5 3 15 3 71 10 89
2014 CR-02 16 34 22 5 5 16 0 60 13 17
2014 CR-03 32 29 17 0 0 17 5 78 0 37
2014 CR-04 10 42 10 14 7 14 3 63 25 28

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 32 42 12 5 2 7 0 79 8 89
2014 CR-02 27 34 16 5 5 11 0 69 12 17
2014 CR-03 47 36 10 0 0 7 0 90 0 37
2014 CR-04 14 49 14 14 3 7 0 67 18 28

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CR 13 87 89

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 CR 75 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 CR 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 CR 59 11

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 CR 64 10

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 CR 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 CR 63 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 21 41 17 4 4 9 4 71 10 89
2014 CR-02 11 56 16 5 0 11 0 75 6 17
2014 CR-03 30 34 14 2 2 8 10 77 6 37
2014 CR-04 10 45 17 7 7 14 0 64 16 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 33 43 13 4 2 5 0 79 6 89
2014 CR-02 34 33 16 5 0 11 0 75 6 17
2014 CR-03 45 43 7 0 2 2 0 90 2 37
2014 CR-04 14 45 24 7 3 7 0 63 11 28

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CR 21 79 88
2014 CR-02 27 73 17
2014 CR-03 18 82 36
2014 CR-04 24 76 28

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 CR 78 22 18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 53 40 0 7 0 0 0 93 7 15

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 18 50 16 6 3 3 3 73 10 89
2014 CR-02 27 40 27 0 0 5 0 71 0 17
2014 CR-03 15 61 10 2 2 2 8 84 5 37
2014 CR-04 17 38 17 17 7 3 0 57 25 28

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 14 38 24 3 5 14 2 62 10 89
2014 CR-02 23 28 33 0 5 11 0 57 6 17
2014 CR-03 13 34 29 0 2 17 5 60 3 37
2014 CR-04 14 35 17 10 10 14 0 56 24 28

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 31 49 12 2 1 5 0 84 3 89
2014 CR-02 33 45 16 5 0 0 0 78 5 17
2014 CR-03 35 41 14 2 0 7 0 82 3 37
2014 CR-04 24 55 10 0 3 7 0 85 4 28

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 CR 25 44 13 3 2 12 1 79 6 89
2014 CR-02 28 33 16 5 5 11 0 69 12 17
2014 CR-03 35 36 14 0 0 12 2 83 0 37
2014 CR-04 10 59 10 3 3 14 0 80 8 28
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