2017 Public Service Employee Survey Results by Theme for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - CX

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

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Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	9	33	19	14	25	0	42	39	1760
2017	CX-01	8	28	21	13	30	0	36	43	637
2017	CX-02	8	33	18	16	25	0	41	41	829
2014	CX	12	37	20	14	15	0	50	30	2851
2014	CX-01	12	35	22	14	16	1	48	30	1183
2014	CX-02	11	37	19	15	18	0	48	33	1210
2011	CX	20	36	18	12	15	0	56	26	3128
2011	CX-01	19	33	19	12	16	0	53	28	1390
2011	CX-02	17	36	18	13	16	0	53	29	1261
2008	CX	17	35	18	15	14	0	53	30	2186
2008	CX-01	16	33	20	16	15	0	49	30	878
2008	CX-02	14	35	18	15	17	0	50	32	933

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	4	18	18	18	40	22	59	1755
2017	CX-01	5	15	18	18	43	20	62	636
2017	CX-02	2	15	18	19	45	18	64	828

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	29	39	15	8	8	68	16	1753
2017	CX-01	25	38	16	10	10	64	20	633
2017	CX-02	28	40	17	7	8	68	15	825
2014	CX	39	36	14	4	5	76	10	2848
2014	CX-01	38	36	17	4	5	74	9	1180
2014	CX-02	37	36	14	5	6	74	12	1210
2011	CX	40	38	13	5	4	78	9	3129
2011	CX-01	39	37	14	5	5	76	10	1388
2011	CX-02	37	39	13	6	5	76	11	1262

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	18	42	19	10	11	60	21	1747
2017	CX-01	16	41	21	9	13	57	22	630
2017	CX-02	17	41	20	11	10	58	22	822
2014	CX	25	45	16	7	6	71	13	2842
2014	CX-01	25	46	16	6	6	72	12	1181
2014	CX-02	23	45	17	8	7	68	15	1204
2011	CX	31	45	12	6	5	76	12	3128
2011	CX-01	32	44	13	5	6	76	11	1389
2011	CX-02	28	45	13	8	6	73	14	1263
2008	CX	30	47	10	8	4	77	13	2194
2008	CX-01	30	47	11	8	4	77	12	881
2008	CX-02	26	48	11	9	6	75	15	937

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	6	20	21	21	32	0	26	53	1758
2017	CX-01	6	21	20	20	32	0	27	53	636
2017	CX-02	3	18	21	22	35	0	22	57	826
2014	CX	11	29	22	19	18	1	40	37	2855
2014	CX-01	14	32	22	16	16	1	46	31	1184
2014	CX-02	7	24	22	23	23	1	31	47	1211
2011	CX	13	30	25	15	16	1	44	31	3127
2011	CX-01	15	31	26	13	14	1	46	28	1385
2011	CX-02	10	27	25	18	20	0	37	38	1262

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	5	23	22	22	27	0	28	49	1757
2017	CX-01	6	22	22	20	28	0	29	49	635
2017	CX-02	3	20	22	24	31	0	23	55	826
2014	CX	10	30	24	19	16	0	40	35	2852
2014	CX-01	13	32	24	15	15	1	45	30	1183
2014	CX-02	6	26	24	23	20	0	33	43	1210
2011	CX	12	33	23	16	15	0	45	31	3127
2011	CX-01	14	33	23	16	13	1	47	29	1386
2011	CX-02	8	30	24	19	18	0	38	37	1262
2008	CX	11	35	20	20	13	0	46	33	2194
2008	CX-01	10	37	22	18	13	0	47	31	883
2008	CX-02	9	31	21	23	16	0	40	39	937

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	9	20	22	17	28	4	1	30	47	1759
2017	CX-01	9	19	22	16	26	5	2	30	46	637
2017	CX-02	8	18	21	18	32	2	1	27	51	826
2014	CX	13	23	23	16	19	4	1	39	37	2854
2014	CX-01	15	26	22	15	17	3	1	44	33	1185
2014	CX-02	10	21	24	18	22	5	0	32	42	1209
2011	CX	15	27	22	15	17	4	1	44	33	3128
2011	CX-01	15	28	22	13	15	5	1	46	30	1388
2011	CX-02	12	24	22	17	20	4	1	38	39	1260
2008	CX	14	29	20	16	14	6	1	46	33	2191
2008	CX-01	14	30	20	15	14	7	1	48	30	882
2008	CX-02	10	28	20	19	16	6	1	41	37	935

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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	17	32	21	13	15	2	1	50	29	1760
2017	CX-01	17	31	21	11	15	3	1	51	28	638
2017	CX-02	15	31	20	15	17	1	0	47	33	827
2014	CX	19	33	22	12	11	3	0	54	24	2853
2014	CX-01	21	33	22	11	8	5	1	57	20	1182
2014	CX-02	17	34	22	13	13	1	0	52	26	1211
2011	CX	18	33	21	11	13	3	1	53	25	3124
2011	CX-01	17	33	24	10	11	4	1	52	23	1385
2011	CX-02	18	32	19	12	16	2	0	52	29	1260
2008	CX	17	31	18	16	16	2	0	49	33	2192
2008	CX-01	15	30	20	15	16	2	1	47	32	881
2008	CX-02	16	30	18	17	18	1	0	47	35	937

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	17	31	19	14	17	1	1	49	32	1760
2017	CX-01	17	28	21	12	20	1	1	45	33	638
2017	CX-02	15	33	18	17	17	0	0	48	34	828
2014	CX	17	35	21	15	11	1	0	53	27	2853
2014	CX-01	17	33	23	14	10	2	1	52	25	1184
2014	CX-02	17	34	19	16	13	0	0	52	29	1209
2011	CX	18	35	18	15	13	1	1	54	28	3122
2011	CX-01	16	32	21	16	13	1	1	49	29	1383
2011	CX-02	19	35	16	15	14	0	0	54	30	1261
2008	CX	16	35	15	17	18	0	0	51	35	2192
2008	CX-01	14	32	17	17	19	0	0	47	36	882
2008	CX-02	16	34	14	18	18	0	0	50	36	936

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	19	30	22	11	17	1	0	49	29	1757
2017	CX-01	18	30	23	9	18	1	0	49	27	635
2017	CX-02	17	30	21	13	19	1	0	47	32	827
2014	CX	20	34	23	10	10	1	1	55	21	2851
2014	CX-01	21	35	24	8	9	2	1	58	17	1183
2014	CX-02	20	32	24	12	12	1	0	52	24	1209

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	5	19	19	20	35	2	0	24	56	1762
2017	CX-01	5	17	20	18	37	3	1	23	57	638
2017	CX-02	2	15	19	22	39	2	0	18	62	828
2014	CX	8	23	21	20	24	3	0	32	46	2851
2014	CX-01	8	25	23	17	23	3	1	34	42	1183
2014	CX-02	5	19	20	23	31	2	0	25	55	1209
2011	CX	8	23	21	20	26	3	0	31	47	3129
2011	CX-01	8	23	23	19	24	4	0	31	44	1389
2011	CX-02	5	19	20	21	33	2	0	24	56	1261

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	4	17	17	22	40	1	21	62	1759
2017	CX-01	3	15	16	20	44	1	18	65	636
2017	CX-02	2	14	15	24	44	1	16	69	827
2014	CX	7	21	20	21	29	1	29	51	2851
2014	CX-01	7	22	21	19	29	2	30	49	1184
2014	CX-02	5	17	18	25	35	1	22	60	1209
2011	CX	9	22	20	18	30	1	31	48	3129
2011	CX-01	8	22	22	17	29	2	31	46	1388
2011	CX-02	6	18	18	20	36	1	25	57	1261
2008	CX	7	23	18	19	32	1	31	51	2189
2008	CX-01	5	22	19	19	34	1	27	53	880
2008	CX-02	6	20	17	21	36	1	26	57	936

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	3	14	18	24	39	1	17	64	1757
2017	CX-01	3	12	16	24	43	2	16	68	635
2017	CX-02	2	10	18	25	44	1	12	70	827
2014	CX	4	19	22	24	30	2	24	54	2852
2014	CX-01	5	20	22	21	30	2	25	53	1183
2014	CX-02	3	15	18	28	34	1	19	63	1209
2011	CX	5	21	21	23	27	3	27	51	3127
2011	CX-01	5	21	22	22	26	4	27	50	1387
2011	CX-02	3	18	20	24	33	2	22	58	1260
2008	CX	3	20	17	27	31	1	24	59	2193
2008	CX-01	3	16	19	28	32	2	19	61	881
2008	CX-02	3	18	15	27	35	1	21	64	937

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	3	10	15	18	50	3	14	71	1760
2017	CX-01	4	9	14	17	53	3	13	72	636
2017	CX-02	2	7	14	18	55	3	10	76	828
2014	CX	5	13	19	19	39	5	19	61	2850
2014	CX-01	5	14	21	17	37	6	21	57	1182
2014	CX-02	3	10	17	21	45	4	14	69	1208
2011	CX	6	17	19	18	34	6	24	55	3128
2011	CX-01	6	18	20	18	32	7	25	53	1386
2011	CX-02	4	15	16	19	40	5	20	63	1262
2008	CX	6	17	18	20	36	4	23	59	2189
2008	CX-01	4	17	19	20	36	4	22	58	878
2008	CX-02	5	13	15	21	42	3	19	66	936

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	3	13	15	22	45	1	16	68	1759
2017	CX-01	3	11	13	21	49	2	14	72	638
2017	CX-02	2	10	16	22	49	1	11	72	826
2014	CX	5	17	19	24	34	1	22	58	2854
2014	CX-01	5	17	20	21	34	2	23	57	1184
2014	CX-02	4	13	16	27	40	1	17	67	1210
2011	CX	5	22	18	23	31	2	28	55	3126
2011	CX-01	5	20	18	22	32	2	26	55	1384
2011	CX-02	3	20	16	24	36	1	23	61	1262
2008	CX	4	20	14	28	33	1	25	61	2192
2008	CX-01	4	18	14	27	35	1	22	63	881
2008	CX-02	3	16	13	30	36	1	20	67	936

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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	4	16	17	23	40	0	0	20	63	1756
2017	CX-01	4	12	18	22	43	0	0	17	66	635
2017	CX-02	2	15	14	23	45	0	1	17	69	827
2014	CX	5	21	21	23	29	0	0	26	52	2851
2014	CX-01	4	20	25	22	28	0	0	24	51	1183
2014	CX-02	3	20	18	25	33	0	0	24	58	1209
2011	CX	6	26	19	21	27	0	0	32	48	3132
2011	CX-01	5	24	22	20	28	1	0	29	48	1390
2011	CX-02	6	23	16	23	31	0	0	29	55	1262

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	9	36	20	18	16	45	34	1758
2017	CX-01	9	35	21	18	16	44	34	636
2017	CX-02	8	34	21	20	17	42	37	829

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	2	8	15	24	47	3	1	10	74	1754
2017	CX-01	2	8	15	24	44	4	1	11	73	634
2017	CX-02	1	6	15	24	51	3	0	7	77	825
2014	CX	3	12	19	28	34	4	1	15	65	2854
2014	CX-01	3	11	23	27	29	6	1	15	61	1184
2014	CX-02	2	10	16	29	39	3	0	13	70	1210

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	13	30	18	18	20	1	0	43	38	1760
2017	CX-01	12	26	19	17	24	1	1	39	42	638
2017	CX-02	12	31	17	19	20	1	0	44	40	827
2014	CX	14	33	22	16	13	1	0	48	30	2853
2014	CX-01	14	30	25	17	12	2	1	45	30	1183
2014	CX-02	14	36	19	16	14	1	0	50	31	1211
2011	CX	15	32	19	17	15	1	1	48	32	3124
2011	CX-01	13	30	22	18	16	1	1	44	34	1385
2011	CX-02	17	32	17	18	16	0	0	49	34	1260
2008	CX	16	35	14	18	18	0	0	50	36	2190
2008	CX-01	14	32	15	19	19	0	1	46	39	882
2008	CX-02	16	34	14	18	18	0	0	50	36	936

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	8	39	18	20	15	0	47	35	235
2014	CX	9	33	24	19	14	1	43	33	381
2014	CX-02	21	0	29	29	21	0	21	50	14

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	3	17	17	28	33	0	1	21	62	1758
2017	CX-01	3	16	19	29	32	1	1	19	62	636
2017	CX-02	2	17	16	28	36	0	1	19	64	827
2014	CX	6	26	19	28	20	1	0	31	49	2854
2014	CX-01	6	26	20	27	20	1	1	33	47	1185
2014	CX-02	4	24	19	30	22	1	0	28	53	1209
2011	CX	6	24	18	27	25	0	0	30	52	3130
2011	CX-01	5	24	19	26	25	0	0	29	52	1389
2011	CX-02	5	22	16	27	28	0	0	28	56	1262
2008	CX	6	23	17	29	25	1	1	29	54	2193
2008	CX-01	5	21	19	27	27	1	0	26	55	881
2008	CX-02	5	22	16	31	25	0	1	27	57	937

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	3	16	18	21	37	3	1	20	61	1759
2017	CX-01	4	14	20	20	35	5	2	19	59	635
2017	CX-02	2	13	18	22	43	2	1	15	67	828
2014	CX	5	19	21	24	26	3	1	26	53	2854
2014	CX-01	5	19	22	23	25	4	1	26	51	1185
2014	CX-02	4	16	20	26	30	3	0	21	58	1209
2011	CX	6	19	18	22	31	3	1	26	55	3127
2011	CX-01	7	19	18	22	30	3	0	27	55	1388
2011	CX-02	5	17	16	23	36	2	1	23	60	1260
2008	CX	6	18	18	24	31	2	0	25	56	2193
2008	CX-01	6	17	20	24	31	3	0	23	56	882
2008	CX-02	5	16	18	25	33	2	1	22	60	936

Job fit and development

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	8	35	14	23	20	43	43	1760
2017	CX-01	8	36	14	21	21	44	41	637
2017	CX-02	7	34	13	25	21	41	46	827
2014	CX	9	37	15	22	17	47	39	2853
2014	CX-01	12	39	16	20	14	51	34	1183
2014	CX-02	6	36	13	24	20	43	44	1211
2011	CX	14	45	12	17	11	59	29	3129
2011	CX-01	17	46	11	16	10	63	26	1388
2011	CX-02	12	43	12	19	14	56	32	1262
2008	CX	10	40	11	23	15	50	38	2192
2008	CX-01	11	42	10	22	15	53	37	880
2008	CX-02	8	36	13	25	18	44	43	936

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	26	43	17	7	6	1	0	70	13	1758
2017	CX-01	23	42	19	7	8	1	1	66	15	636
2017	CX-02	26	43	17	7	6	0	0	69	13	826
2014	CX	30	43	16	6	5	0	0	73	11	2851
2014	CX-01	29	43	17	5	5	1	0	73	10	1182
2014	CX-02	28	43	17	6	6	0	0	71	12	1211
2011	CX	36	39	14	5	5	0	0	76	10	3125
2011	CX-01	38	36	16	5	5	0	0	74	10	1386
2011	CX-02	33	42	15	5	5	0	0	75	11	1262
2008	CX	30	44	14	8	5	0	0	74	13	2193
2008	CX-01	29	43	16	7	4	0	0	73	11	880
2008	CX-02	28	42	14	9	7	0	0	70	16	937

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	32	45	11	6	5	0	78	11	1757
2017	CX-01	29	46	13	6	5	1	76	11	637
2017	CX-02	32	45	10	6	6	0	77	12	824
2014	CX	34	46	10	6	4	0	80	9	2852
2014	CX-01	33	47	12	5	3	0	80	8	1183
2014	CX-02	34	44	10	6	5	0	79	11	1210
2011	CX	39	43	9	5	4	0	83	9	3129
2011	CX-01	39	42	10	5	4	0	81	9	1389
2011	CX-02	37	44	9	6	4	1	81	10	1261
2008	CX	35	48	10	4	3	0	83	8	2194
2008	CX-01	36	46	10	5	3	0	82	8	881
2008	CX-02	31	49	11	5	4	0	80	9	937

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	6	18	20	22	31	2	0	24	55	1756
2017	CX-01	6	17	26	17	31	3	0	24	50	635
2017	CX-02	4	15	17	26	36	1	0	19	63	826
2014	CX	7	22	24	21	22	3	0	31	45	2852
2014	CX-01	9	24	27	18	18	4	1	34	38	1183
2014	CX-02	5	19	23	24	27	3	0	24	53	1209
2011	CX	9	26	22	20	21	2	0	36	42	3129
2011	CX-01	9	27	24	19	18	3	0	37	38	1388
2011	CX-02	7	23	19	22	27	1	0	31	49	1261
2008	CX	6	26	19	24	25	1	0	32	49	2192
2008	CX-01	5	25	23	23	23	1	0	30	47	881
2008	CX-02	5	22	15	26	31	0	0	28	57	935

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	9	23	18	16	30	2	1	33	48	1759
2017	CX-01	9	26	20	13	29	3	1	35	43	636
2017	CX-02	7	20	17	18	36	2	1	27	56	828
2014	CX	11	30	19	16	21	3	1	42	39	2851
2014	CX-01	13	32	19	13	18	4	1	47	33	1183
2014	CX-02	7	26	19	19	26	2	0	34	47	1209
2011	CX	16	33	16	15	19	1	1	50	35	3131
2011	CX-01	17	35	16	12	17	2	1	54	30	1389
2011	CX-02	12	30	15	18	23	1	1	43	42	1261
2008	CX	13	41	13	14	19	1	1	55	33	2192
2008	CX-01	13	44	13	12	17	1	1	58	29	881
2008	CX-02	11	37	13	15	22	1	1	49	38	936

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	6	24	16	23	30	0	0	30	53	1751
2017	CX-01	5	18	18	24	35	0	0	23	59	632
2017	CX-02	4	24	16	25	32	0	0	28	56	823
2014	CX	5	26	18	26	24	0	0	32	50	2849
2014	CX-01	4	22	21	27	25	0	0	27	52	1181
2014	CX-02	4	24	16	29	27	0	0	28	56	1210
2011	CX	8	29	18	21	23	0	1	38	44	3132
2011	CX-01	6	24	21	22	26	1	1	30	49	1390
2011	CX-02	7	29	16	23	25	0	1	36	48	1263

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	6	20	18	23	32	27	55	1748
2017	CX-01	5	17	19	23	36	21	59	631
2017	CX-02	4	20	17	24	35	24	59	823
2014	CX	8	25	22	22	23	33	45	2849
2014	CX-01	7	22	25	23	23	29	46	1182
2014	CX-02	5	23	19	24	28	29	52	1208

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	5	22	23	22	27	0	0	27	50	1751
2017	CX-01	3	22	25	22	28	0	0	25	50	633
2017	CX-02	4	18	22	24	31	0	0	22	56	822
2014	CX	7	26	27	22	19	0	0	33	40	2847
2014	CX-01	6	25	28	22	18	1	1	31	40	1182
2014	CX-02	5	23	26	24	22	0	0	28	46	1206
2011	CX	12	36	25	15	10	1	1	49	25	3125
2011	CX-01	13	35	28	14	9	1	1	49	23	1388
2011	CX-02	10	34	24	18	12	1	0	45	31	1258

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	4	16	24	20	31	3	1	21	53	1759
2017	CX-01	3	11	25	22	33	5	1	15	58	637
2017	CX-02	3	15	23	21	36	3	0	18	58	828

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	9	27	19	21	24	0	0	36	45	1759
2017	CX-01	9	27	21	17	26	0	0	36	44	637
2017	CX-02	7	24	18	24	27	0	0	31	51	826
2014	CX	11	29	21	19	20	1	0	40	39	2847
2014	CX-01	11	32	23	17	16	1	0	43	33	1181
2014	CX-02	8	27	18	21	24	1	0	35	46	1208
2011	CX	14	33	19	16	17	0	1	48	33	3128
2011	CX-01	14	35	21	14	14	1	0	50	29	1389
2011	CX-02	13	31	16	17	22	0	1	44	39	1262

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	34	34	10	11	10	1	1	69	21	1757
2017	CX-01	32	34	11	11	10	1	2	67	21	636
2017	CX-02	33	35	9	10	10	0	1	70	21	825
2014	CX	34	36	11	9	8	1	1	72	17	2849
2014	CX-01	34	38	12	7	7	1	1	73	15	1179
2014	CX-02	33	37	10	10	7	0	2	71	18	1211
2011	CX	31	31	10	11	14	1	2	64	25	3127
2011	CX-01	30	33	12	11	11	2	2	65	23	1390
2011	CX-02	31	31	8	11	16	0	2	64	28	1260
2008	CX	38	34	7	8	11	1	2	74	19	2192
2008	CX-01	38	31	8	8	11	1	3	72	19	880
2008	CX-02	37	36	6	9	11	1	1	74	20	936

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	33	36	17	6	2	0	4	73	9	1761
2017	CX-01	41	33	13	4	1	1	7	81	5	637
2017	CX-02	31	37	20	6	3	0	2	70	9	828
2014	CX	30	38	22	6	3	0	2	69	9	2850
2014	CX-01	37	39	16	3	2	0	3	78	5	1183
2014	CX-02	26	37	27	7	3	0	1	63	10	1209
2011	CX	33	35	19	7	3	0	3	70	11	3127
2011	CX-01	43	35	13	3	1	0	5	82	4	1386
2011	CX-02	29	35	22	8	5	0	1	65	13	1261
2008	CX	27	37	21	8	5	0	2	65	13	2190
2008	CX-01	35	39	16	3	2	0	4	78	5	879
2008	CX-02	24	36	23	9	7	0	1	61	16	936

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	11	20	19	9	19	4	18	40	36	1760
2017	CX-01	12	20	21	7	15	6	19	42	30	638
2017	CX-02	8	18	17	11	22	4	20	34	44	826
2014	CX	14	23	20	8	15	4	15	45	29	2849
2014	CX-01	14	25	22	8	10	6	16	49	23	1182
2014	CX-02	12	20	19	9	19	4	17	39	36	1208
2011	CX	11	23	19	12	21	3	10	40	38	3129
2011	CX-01	12	24	22	11	18	4	9	41	33	1387
2011	CX-02	9	21	17	13	26	3	12	35	46	1263

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CX	17	49	34	1760
2017	CX-01	15	53	33	638
2017	CX-02	17	47	36	826
2014	CX	13	56	31	2851
2014	CX-01	9	62	29	1184
2014	CX-02	17	51	32	1206
2011	CX	17	55	28	3134
2011	CX-01	14	60	27	1390
2011	CX-02	18	51	31	1263

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CX	23	29	21	19	0	8	291
2017	CX-01	19	28	23	23	0	6	95
2017	CX-02	22	30	23	16	0	8	142
2014	CX	23	32	19	20	9999	7	379
2014	CX-01	14	30	28	21	9999	7	112
2014	CX-02	23	31	15	24	9999	8	204
2011	CX	19	47	18	10	9999	6	521
2011	CX-01	15	46	18	12	9999	8	190
2011	CX-02	20	43	20	11	9999	5	228

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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	12	33	22	14	18	1	0	46	32	1757
2017	CX-01	11	30	22	16	20	1	1	41	37	637
2017	CX-02	9	32	24	15	20	0	0	41	35	828
2014	CX	13	36	23	14	12	1	0	50	26	2848
2014	CX-01	12	36	25	13	12	1	0	49	25	1180
2014	CX-02	11	34	23	16	14	1	0	46	31	1210
2011	CX	16	38	21	12	12	1	0	54	24	3130
2011	CX-01	14	37	23	12	12	2	0	52	25	1389
2011	CX-02	13	37	21	14	15	1	0	50	28	1261
2008	CX	21	35	18	12	12	1	0	57	25	2192
2008	CX-01	20	34	20	12	13	2	0	55	26	882
2008	CX-02	17	35	19	14	14	1	0	53	28	935

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	7	28	25	18	21	1	1	36	39	1758
2017	CX-01	7	25	25	18	24	1	1	32	43	634
2017	CX-02	5	27	25	19	23	0	0	32	43	828
2014	CX	9	33	26	16	14	1	0	43	31	2855
2014	CX-01	9	33	27	15	14	2	0	43	30	1185
2014	CX-02	7	29	26	20	17	1	0	37	37	1210
2011	CX	14	37	22	14	11	1	0	52	25	3124
2011	CX-01	15	36	25	12	11	1	0	51	24	1386
2011	CX-02	12	36	22	17	13	1	0	48	30	1259

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	22	33	29	8	3	1	3	12	58	1760
2017	CX-01	23	30	28	10	4	1	5	14	56	637
2017	CX-02	22	34	30	7	3	1	2	10	59	827
2014	CX	14	35	35	11	3	1	2	14	50	2848
2014	CX-01	13	29	35	13	4	2	3	18	45	1182
2014	CX-02	14	39	33	9	2	1	1	12	54	1207
2011	CX	15	35	30	12	4	1	3	16	52	3123
2011	CX-01	14	32	30	13	5	2	5	19	49	1385
2011	CX-02	17	36	30	11	3	1	2	15	54	1261
2008	CX	18	38	29	10	3	1	1	13	57	2190
2008	CX-01	18	34	30	12	3	1	2	15	54	879
2008	CX-02	20	39	29	9	2	0	1	11	60	935

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	28	29	26	9	3	1	3	13	60	1754
2017	CX-01	30	27	26	8	4	2	4	13	60	635
2017	CX-02	29	32	25	9	3	1	2	12	62	824
2014	CX	18	32	31	12	4	2	1	17	51	2850
2014	CX-01	15	28	32	13	5	3	3	20	46	1184
2014	CX-02	21	35	29	11	3	1	1	14	57	1207
2011	CX	19	29	27	13	6	2	3	21	51	3121
2011	CX-01	18	28	27	14	7	3	4	22	49	1386
2011	CX-02	21	31	26	13	5	2	2	19	54	1260
2008	CX	22	32	27	12	4	1	1	17	55	2187
2008	CX-01	20	30	27	13	5	2	2	19	52	877
2008	CX-02	25	34	26	11	4	0	1	14	59	935

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	27	28	26	10	3	2	5	14	59	1757
2017	CX-01	28	24	25	8	3	4	7	13	59	636
2017	CX-02	27	30	24	11	3	1	4	15	60	825
2014	CX	22	32	28	10	3	3	2	14	57	2847
2014	CX-01	18	30	29	12	4	4	4	17	52	1182
2014	CX-02	25	32	27	8	3	2	2	12	60	1207
2011	CX	24	30	24	10	4	3	4	16	58	3116
2011	CX-01	22	27	25	11	5	5	6	18	55	1382
2011	CX-02	26	33	23	10	3	2	3	14	62	1257
2008	CX	25	32	26	11	3	2	2	14	59	2185
2008	CX-01	25	30	25	11	3	3	3	15	58	875
2008	CX-02	26	32	26	10	3	1	1	13	60	936

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	10	15	32	23	9	2	10	36	28	1752
2017	CX-01	10	11	25	21	11	3	19	41	26	633
2017	CX-02	9	16	36	24	8	1	5	35	27	826
2014	CX	8	16	34	26	8	2	6	37	26	2836
2014	CX-01	8	13	30	26	10	3	10	42	23	1176
2014	CX-02	8	15	37	28	7	1	3	37	24	1204
2011	CX	10	17	30	23	10	2	8	37	30	3118
2011	CX-01	8	13	25	25	13	3	13	45	25	1384
2011	CX-02	11	17	33	25	8	1	4	35	30	1259
2008	CX	10	19	33	24	8	1	5	34	30	2178
2008	CX-01	7	16	28	26	11	2	11	42	27	872
2008	CX-02	10	18	36	25	8	1	2	34	29	931

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	22	25	28	14	5	2	4	20	50	1757
2017	CX-01	20	23	26	16	6	3	6	24	47	636
2017	CX-02	22	23	32	14	5	1	3	19	47	825
2014	CX	18	27	31	15	5	2	3	20	47	2844
2014	CX-01	13	24	32	16	7	3	5	25	40	1179
2014	CX-02	20	28	30	14	4	2	2	19	50	1207
2011	CX	17	23	30	15	8	2	5	24	43	3120
2011	CX-01	12	19	31	18	10	3	8	31	35	1382
2011	CX-02	19	26	30	15	6	1	3	22	47	1260
2008	CX	19	25	30	16	5	1	3	22	46	2184
2008	CX-01	15	22	30	18	7	1	6	28	40	874
2008	CX-02	20	25	32	16	5	1	1	21	46	935

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	17	18	26	21	8	2	7	32	39	1756
2017	CX-01	16	14	26	21	9	4	11	35	35	636
2017	CX-02	19	20	24	22	9	2	5	33	41	825
2014	CX	12	20	29	23	9	3	4	35	34	2850
2014	CX-01	11	16	28	25	11	4	5	39	30	1182
2014	CX-02	13	21	29	23	9	2	4	33	36	1208
2011	CX	17	22	26	17	9	3	6	29	43	3125
2011	CX-01	15	17	27	18	11	5	7	33	36	1387
2011	CX-02	19	25	26	15	8	3	5	25	47	1261
2008	CX	19	25	28	18	6	1	3	25	46	2185
2008	CX-01	14	22	29	21	8	2	4	30	39	876
2008	CX-02	22	26	28	16	5	1	2	21	50	934

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	23	25	26	12	3	3	7	17	53	1758
2017	CX-01	23	20	26	12	4	4	11	19	51	637
2017	CX-02	24	25	27	12	3	3	5	16	54	825
2014	CX	19	28	29	12	5	3	4	19	50	2843
2014	CX-01	15	26	28	15	6	4	6	23	46	1176
2014	CX-02	20	29	30	11	4	3	3	16	52	1208

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	10	22	19	21	27	1	1	33	49	1760
2017	CX-01	9	20	20	20	30	1	1	30	50	637
2017	CX-02	8	23	19	21	29	1	1	31	51	827
2014	CX	15	30	18	19	17	1	1	46	36	2852
2014	CX-01	14	30	18	20	17	1	1	45	37	1183
2014	CX-02	13	29	19	19	19	0	1	42	39	1210

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	7	31	21	19	21	1	1	38	40	1751
2017	CX-01	8	28	21	19	22	1	1	37	42	633
2017	CX-02	5	31	22	19	21	0	0	37	41	824
2014	CX	9	41	23	17	9	0	0	51	26	2848
2014	CX-01	9	40	24	16	10	1	1	50	26	1182
2014	CX-02	8	41	23	18	10	0	0	49	28	1206

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	14	29	28	11	15	3	1	44	27	1761
2017	CX-01	11	24	33	11	16	4	1	37	28	637
2017	CX-02	10	30	27	13	17	2	1	42	31	828
2014	CX	20	37	22	9	8	3	1	60	17	2852
2014	CX-01	23	35	23	8	7	4	1	61	15	1184
2014	CX-02	17	36	22	10	10	3	1	56	21	1209

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	10	35	23	16	15	2	0	45	31	1759
2017	CX-01	9	31	24	14	17	3	0	42	33	637
2017	CX-02	7	33	23	19	16	2	0	41	35	828
2014	CX	17	37	22	13	9	2	0	55	22	2855
2014	CX-01	18	37	21	12	8	3	1	57	20	1184
2014	CX-02	13	34	22	16	12	2	0	48	29	1211
2011	CX	14	32	24	14	13	2	1	47	29	3128
2011	CX-01	13	30	26	14	12	3	1	46	27	1386
2011	CX-02	11	30	23	17	17	2	0	42	34	1262

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	11	34	18	17	20	0	0	45	37	1758
2017	CX-01	12	33	20	13	22	1	1	45	36	635
2017	CX-02	8	33	17	20	22	0	0	40	42	828
2014	CX	17	39	19	14	11	0	0	56	25	2852
2014	CX-01	20	38	19	13	10	1	0	58	23	1184
2014	CX-02	12	38	19	16	14	0	0	50	31	1208
2011	CX	17	37	19	12	14	1	0	55	26	3125
2011	CX-01	18	37	19	12	12	1	0	56	24	1384
2011	CX-02	13	35	20	14	18	1	0	48	32	1261
2008	CX	13	36	18	16	16	0	0	49	32	2189
2008	CX-01	12	37	19	14	17	0	0	50	31	880
2008	CX-02	12	30	20	19	19	0	0	42	38	934

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	6	21	21	21	29	2	1	27	51	1759
2017	CX-01	7	18	23	19	28	3	2	26	50	636
2017	CX-02	4	19	20	23	32	1	1	23	56	827
2014	CX	10	30	23	19	16	2	1	41	36	2853
2014	CX-01	10	29	25	16	16	3	1	41	33	1183
2014	CX-02	8	27	22	23	18	1	1	36	41	1210

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	16	39	21	11	12	2	1	55	23	1754
2017	CX-01	17	37	21	9	13	2	1	56	23	631
2017	CX-02	14	38	22	12	12	1	0	53	25	828
2014	CX	19	43	21	9	5	2	0	64	15	2852
2014	CX-01	21	42	20	8	5	3	1	65	14	1183
2014	CX-02	18	43	21	10	6	2	0	62	16	1209
2011	CX	20	41	19	10	7	2	1	63	17	3126
2011	CX-01	22	42	19	9	6	2	0	65	15	1387
2011	CX-02	18	39	20	12	9	2	1	58	21	1260

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	12	32	20	15	18	2	1	45	35	1758
2017	CX-01	9	29	22	14	21	4	1	40	36	635
2017	CX-02	10	32	18	17	21	1	0	42	39	827
2014	CX	14	39	18	14	11	3	1	55	26	2850
2014	CX-01	14	37	21	13	11	4	1	53	25	1181
2014	CX-02	12	38	18	16	13	3	1	52	30	1210
2011	CX	19	36	17	12	12	3	1	57	25	3122
2011	CX-01	19	36	18	13	11	3	0	57	24	1386
2011	CX-02	17	35	17	13	14	3	1	54	28	1258
2008	CX	17	34	15	14	16	3	1	53	31	2188
2008	CX-01	14	34	17	16	14	4	1	51	32	879
2008	CX-02	15	32	16	14	20	2	0	48	36	934

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	8	31	24	14	19	2	1	41	35	1757
2017	CX-01	6	30	27	14	19	3	1	38	34	633
2017	CX-02	7	28	23	16	23	2	1	36	40	828
2014	CX	8	32	25	16	14	4	1	42	32	2854
2014	CX-01	8	30	26	14	14	6	1	41	31	1184
2014	CX-02	7	30	22	19	17	4	1	39	37	1210
2011	CX	9	34	25	15	12	4	1	45	28	3129
2011	CX-01	8	34	27	14	11	5	1	45	27	1389
2011	CX-02	9	31	24	16	16	3	0	41	34	1260

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	7	23	16	19	33	2	0	30	53	1756
2017	CX-01	6	20	18	20	33	3	1	27	54	633
2017	CX-02	6	22	15	19	37	1	0	28	57	827
2014	CX	9	28	17	19	24	3	0	38	44	2852
2014	CX-01	10	27	19	19	21	4	0	39	42	1183
2014	CX-02	7	26	17	21	27	2	0	34	49	1210
2011	CX	10	25	18	21	23	3	1	36	45	3129
2011	CX-01	9	26	20	19	21	5	0	37	42	1388
2011	CX-02	8	23	16	23	27	2	0	32	52	1261

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	9	50	9	20	12	59	32	1762
2017	CX-01	7	47	10	22	13	55	35	638
2017	CX-02	7	49	9	22	12	57	34	828
2014	CX	12	52	10	19	8	64	26	2853
2014	CX-01	13	53	9	17	7	66	24	1184
2014	CX-02	9	51	10	21	10	59	31	1211
2011	CX	14	52	9	16	8	66	25	3129
2011	CX-01	14	53	9	16	8	67	24	1389
2011	CX-02	12	50	10	18	10	62	28	1263
2008	CX	11	46	9	20	14	57	34	2192
2008	CX-01	9	45	10	21	15	54	36	881
2008	CX-02	10	44	9	22	15	54	38	936

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	10	31	13	24	21	0	0	41	45	1761
2017	CX-01	9	29	15	25	22	0	0	38	47	638
2017	CX-02	8	31	12	25	24	0	0	39	49	827
2014	CX	12	33	15	23	17	0	0	44	40	2851
2014	CX-01	11	34	18	22	14	0	0	46	36	1183
2014	CX-02	9	31	14	25	21	0	0	40	46	1210
2011	CX	13	34	16	20	16	0	1	47	36	3122
2011	CX-01	12	37	19	17	13	1	1	50	31	1388
2011	CX-02	10	30	13	24	22	1	0	41	46	1256

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	10	34	15	22	18	44	41	1755
2017	CX-01	7	29	17	24	23	36	47	636
2017	CX-02	7	34	15	24	19	41	44	824
2014	CX	12	38	16	22	12	50	34	2851
2014	CX-01	11	39	18	20	11	50	32	1183
2014	CX-02	9	36	15	27	14	45	40	1210

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	54	31	7	4	3	1	1	86	7	1752
2017	CX-01	52	32	8	3	3	1	1	86	6	633
2017	CX-02	54	31	7	4	3	1	1	86	7	824
2014	CX	55	32	7	3	2	1	1	88	5	2852
2014	CX-01	54	32	7	4	2	1	1	88	6	1183
2014	CX-02	54	32	7	3	3	0	1	87	6	1211
2011	CX	63	25	6	2	2	1	1	90	4	3128
2011	CX-01	63	25	6	2	2	1	1	90	4	1388
2011	CX-02	62	25	6	3	2	1	1	89	5	1263
2008	CX	63	25	5	2	2	1	1	90	5	2194
2008	CX-01	62	25	6	2	3	1	2	89	5	882
2008	CX-02	63	25	6	3	2	1	1	89	5	937

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	63	23	7	2	3	0	1	88	6	1760
2017	CX-01	62	24	7	2	3	0	1	88	5	637
2017	CX-02	62	24	7	3	4	0	1	87	6	827
2014	CX	62	25	7	3	3	0	1	88	6	2849
2014	CX-01	62	26	6	2	3	1	1	89	5	1182
2014	CX-02	60	25	7	3	4	0	1	86	7	1208
2011	CX	67	21	5	3	2	0	1	90	6	3127
2011	CX-01	68	22	4	2	2	0	1	91	5	1387
2011	CX-02	65	21	5	3	3	0	2	89	6	1263
2008	CX	73	18	4	2	2	0	1	92	4	2191
2008	CX-01	72	17	5	2	2	0	1	90	5	880
2008	CX-02	72	19	4	1	2	0	1	92	4	936

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	61	16	9	2	3	1	8	85	6	1761
2017	CX-01	57	16	10	2	3	1	11	84	5	637
2017	CX-02	61	17	8	2	5	1	7	84	7	828
2014	CX	59	20	8	2	3	1	7	85	6	2854
2014	CX-01	57	20	9	2	3	1	8	85	6	1184
2014	CX-02	58	20	9	2	4	1	6	84	7	1211
2011	CX	63	17	8	2	3	1	6	86	6	3123
2011	CX-01	62	18	8	2	3	1	6	86	5	1387
2011	CX-02	60	17	8	3	4	1	7	85	7	1256
2008	CX	64	12	6	2	4	1	12	86	7	2189
2008	CX-01	60	12	5	2	5	2	14	85	8	879
2008	CX-02	64	11	6	2	4	1	11	86	7	934

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	65	17	8	1	4	1	4	86	5	1757
2017	CX-01	63	18	8	1	3	1	5	87	5	636
2017	CX-02	65	17	9	1	5	1	3	85	6	828
2014	CX	66	19	7	1	3	1	4	89	4	2851
2014	CX-01	64	20	7	2	2	1	4	89	4	1183
2014	CX-02	66	19	7	1	4	1	3	88	5	1208
2011	CX	66	17	7	1	3	1	4	87	5	3123
2011	CX-01	65	17	8	2	3	1	4	87	5	1385
2011	CX-02	65	16	7	1	4	1	5	87	5	1261
2008	CX	72	10	5	1	4	1	8	90	5	2191
2008	CX-01	70	10	5	1	5	1	8	88	7	880
2008	CX-02	72	10	5	1	3	0	8	90	5	937

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	51	17	13	2	4	3	9	78	8	1760
2017	CX-01	47	15	13	3	3	4	13	76	8	637
2017	CX-02	50	18	14	2	5	2	8	76	8	829
2014	CX	51	19	11	3	3	4	9	80	7	2855
2014	CX-01	47	20	13	2	3	5	11	79	6	1184
2014	CX-02	50	18	11	3	4	4	9	79	8	1211

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	60	21	9	1	3	2	3	85	5	1755
2017	CX-01	58	22	8	1	3	3	5	87	4	637
2017	CX-02	59	20	10	1	4	2	3	83	6	825
2014	CX	57	22	9	2	3	4	3	85	6	2852
2014	CX-01	56	23	9	2	3	4	3	85	5	1182
2014	CX-02	56	21	9	3	4	4	3	83	8	1210
2011	CX	63	21	7	2	3	2	3	88	4	3130
2011	CX-01	65	20	6	1	3	2	2	89	4	1389
2011	CX-02	61	22	7	2	3	2	3	87	5	1262
2008	CX	67	18	7	2	3	2	1	88	5	2194
2008	CX-01	67	17	6	2	3	3	2	88	5	881
2008	CX-02	64	21	7	2	3	2	1	88	5	937

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CX	45	55	1758
2017	CX-01	41	59	637
2017	CX-02	50	50	827
2014	CX	37	63	2848
2014	CX-01	34	66	1182
2014	CX-02	43	57	1206

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CX	62	787
2017	CX-01	65	258
2017	CX-02	62	412
2014	CX	61	1054
2014	CX-01	66	398
2014	CX-02	59	520

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CX	69	787
2017	CX-01	71	258
2017	CX-02	71	412
2014	CX	64	1054
2014	CX-01	60	398
2014	CX-02	68	520

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CX	11	787
2017	CX-01	4	258
2017	CX-02	7	412
2014	CX	8	1054
2014	CX-01	4	398
2014	CX-02	5	520

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	CX	45	787
2017	CX-01	52	258
2017	CX-02	46	412
2014	CX	42	1054
2014	CX-01	51	398
2014	CX-02	38	520

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CX	10	787
2017	CX-01	11	258
2017	CX-02	11	412
2014	CX	8	1054
2014	CX-01	8	398
2014	CX-02	9	520

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CX	18	787
2017	CX-01	20	258
2017	CX-02	18	412
2014	CX	13	1054
2014	CX-01	16	398
2014	CX-02	12	520

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	4	787
2017	CX-01	4	258
2017	CX-02	3	412
2014	CX	5	1054
2014	CX-01	7	398
2014	CX-02	4	520

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CX	55	788
2017	CX-01	54	259
2017	CX-02	58	412
2014	CX	47	1057
2014	CX-01	49	399
2014	CX-02	44	521

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CX	44	788
2017	CX-01	47	259
2017	CX-02	44	412
2014	CX	37	1057
2014	CX-01	34	399
2014	CX-02	38	521

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CX	52	788
2017	CX-01	52	259
2017	CX-02	52	412
2014	CX	49	1057
2014	CX-01	49	399
2014	CX-02	47	521

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CX	49	788
2017	CX-01	49	259
2017	CX-02	52	412
2014	CX	47	1057
2014	CX-01	50	399
2014	CX-02	46	521

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CX	33	788
2017	CX-01	30	259
2017	CX-02	36	412
2014	CX	27	1057
2014	CX-01	24	399
2014	CX-02	30	521

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CX	72	788
2017	CX-01	75	259
2017	CX-02	73	412
2014	CX	73	1057
2014	CX-01	77	399
2014	CX-02	73	521

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CX	52	788
2017	CX-01	44	259
2017	CX-02	56	412
2014	CX	52	1057
2014	CX-01	51	399
2014	CX-02	52	521

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	CX	14	788
2017	CX-01	14	259
2017	CX-02	15	412
2014	CX	13	1057
2014	CX-01	14	399
2014	CX-02	13	521

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	CX	25	788
2017	CX-01	30	259
2017	CX-02	24	412
2014	CX	22	1057
2014	CX-01	22	399
2014	CX-02	24	521

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CX	32	788
2017	CX-01	36	259
2017	CX-02	33	412
2014	CX	29	1057
2014	CX-01	32	399
2014	CX-02	28	521

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CX	56	788
2017	CX-01	57	259
2017	CX-02	57	412
2014	CX	54	1057
2014	CX-01	51	399
2014	CX-02	59	521

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CX	48	788
2017	CX-01	50	259
2017	CX-02	49	412
2014	CX	42	1057
2014	CX-01	44	399
2014	CX-02	42	521

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	14	788
2017	CX-01	12	259
2017	CX-02	13	412
2014	CX	14	1057
2014	CX-01	17	399
2014	CX-02	14	521

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CX	39	785
2017	CX-01	29	258
2017	CX-02	43	412
2014	CX	35	1057
2014	CX-01	26	400
2014	CX-02	38	520

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CX	34	785
2017	CX-01	30	258
2017	CX-02	37	412
2014	CX	33	1057
2014	CX-01	27	400
2014	CX-02	37	520

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CX	8	785
2017	CX-01	7	258
2017	CX-02	7	412
2014	CX	8	1057
2014	CX-01	4	400
2014	CX-02	9	520

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CX	34	785
2017	CX-01	36	258
2017	CX-02	40	412
2014	CX	28	1057
2014	CX-01	26	400
2014	CX-02	35	520

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CX	18	785
2017	CX-01	17	258
2017	CX-02	20	412
2014	CX	16	1057
2014	CX-01	16	400
2014	CX-02	17	520

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CX	14	785
2017	CX-01	12	258
2017	CX-02	17	412
2014	CX	9	1057
2014	CX-01	8	400
2014	CX-02	11	520

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CX	25	785
2017	CX-01	27	258
2017	CX-02	27	412
2014	CX	25	1057
2014	CX-01	27	400
2014	CX-02	24	520

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	13	785
2017	CX-01	12	258
2017	CX-02	15	412
2014	CX	13	1057
2014	CX-01	15	400
2014	CX-02	11	520

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CX	25	785
2017	CX-01	28	258
2017	CX-02	21	412
2014	CX	29	1057
2014	CX-01	34	400
2014	CX-02	26	520

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CX	13	674
2017	CX-01	15	227
2017	CX-02	13	343
2014	CX	16	959
2014	CX-01	17	367
2014	CX-02	15	463

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CX	13	674
2017	CX-01	14	227
2017	CX-02	10	343
2014	CX	12	959
2014	CX-01	13	367
2014	CX-02	12	463

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CX	12	674
2017	CX-01	13	227
2017	CX-02	12	343
2014	CX	13	959
2014	CX-01	13	367
2014	CX-02	14	463

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CX	7	674
2017	CX-01	6	227
2017	CX-02	8	343
2014	CX	9	959
2014	CX-01	7	367
2014	CX-02	10	463

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CX	4	674
2017	CX-01	6	227
2017	CX-02	2	343
2014	CX	5	959
2014	CX-01	4	367
2014	CX-02	6	463

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CX	6	674
2017	CX-01	7	227
2017	CX-02	5	343
2014	CX	6	959
2014	CX-01	5	367
2014	CX-02	7	463

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CX	3	674
2017	CX-01	2	227
2017	CX-02	4	343
2014	CX	5	959
2014	CX-01	4	367
2014	CX-02	5	463

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CX	9	674
2017	CX-01	11	227
2017	CX-02	8	343
2014	CX	9	959
2014	CX-01	11	367
2014	CX-02	8	463

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CX	10	674
2017	CX-01	11	227
2017	CX-02	8	343
2014	CX	9	959
2014	CX-01	11	367
2014	CX-02	8	463

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CX	34	674
2017	CX-01	35	227
2017	CX-02	35	343
2014	CX	30	959
2014	CX-01	28	367
2014	CX-02	31	463

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CX	15	674
2017	CX-01	16	227
2017	CX-02	14	343
2014	CX	12	959
2014	CX-01	14	367
2014	CX-02	11	463

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CX	52	674
2017	CX-01	50	227
2017	CX-02	56	343
2014	CX	45	959
2014	CX-01	41	367
2014	CX-02	48	463

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	CX	4	674
2017	CX-01	6	227
2017	CX-02	3	343
2014	CX	3	959
2014	CX-01	2	367
2014	CX-02	4	463

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CX	64	674
2017	CX-01	64	227
2017	CX-02	67	343
2014	CX	65	959
2014	CX-01	65	367
2014	CX-02	65	463

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CX	2	674
2017	CX-01	3	227
2017	CX-02	2	343

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	16	674
2017	CX-01	18	227
2017	CX-02	14	343
2014	CX	14	959
2014	CX-01	16	367
2014	CX-02	13	463

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CX	97	3	785
2017	CX-01	96	4	257
2017	CX-02	99	1	412

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	4	15	21	17	32	8	3	21	55	1761
2017	CX-01	5	12	22	14	32	10	4	20	54	638
2017	CX-02	3	13	20	18	36	8	2	17	61	827
2014	CX	6	20	26	15	20	10	2	30	40	2853
2014	CX-01	7	18	28	12	19	13	3	30	36	1183
2014	CX-02	5	17	24	19	25	10	1	25	49	1210

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	6	20	22	18	29	4	1	27	50	1759
2017	CX-01	6	16	24	15	31	6	1	24	50	636
2017	CX-02	4	18	20	20	33	4	0	23	56	828
2014	CX	9	26	24	17	19	5	1	37	38	2845
2014	CX-01	9	27	24	15	18	6	1	38	36	1179
2014	CX-02	7	23	22	20	23	5	1	32	45	1207
2011	CX	13	34	21	15	14	3	0	48	30	3130
2011	CX-01	13	34	23	13	13	4	0	48	27	1387
2011	CX-02	10	31	20	17	18	2	0	43	36	1263

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CX	26	74	1754
2017	CX-01	22	78	636
2017	CX-02	31	69	826
2014	CX	20	80	2850
2014	CX-01	18	82	1182
2014	CX-02	24	76	1209

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	CX	52	442
2017	CX-01	57	138
2017	CX-02	51	254
2014	CX	46	580
2014	CX-01	56	213
2014	CX-02	44	287

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CX	77	442
2017	CX-01	73	138
2017	CX-02	79	254
2014	CX	75	580
2014	CX-01	68	213
2014	CX-02	80	287

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CX	7	442
2017	CX-01	4	138
2017	CX-02	6	254
2014	CX	5	580
2014	CX-01	4	213
2014	CX-02	2	287

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	CX	33	442
2017	CX-01	36	138
2017	CX-02	34	254
2014	CX	26	580
2014	CX-01	33	213
2014	CX-02	23	287

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	CX	12	442
2017	CX-01	13	138
2017	CX-02	13	254
2014	CX	11	580
2014	CX-01	12	213
2014	CX-02	12	287

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CX	12	442
2017	CX-01	12	138
2017	CX-02	12	254
2014	CX	12	580
2014	CX-01	18	213
2014	CX-02	9	287

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	7	442
2017	CX-01	5	138
2017	CX-02	8	254
2014	CX	10	580
2014	CX-01	10	213
2014	CX-02	7	287

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CX	38	440
2017	CX-01	39	138
2017	CX-02	37	253
2014	CX	32	582
2014	CX-01	32	214
2014	CX-02	34	287

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CX	20	440
2017	CX-01	23	138
2017	CX-02	20	253
2014	CX	20	582
2014	CX-01	22	214
2014	CX-02	21	287

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	CX	28	440
2017	CX-01	31	138
2017	CX-02	25	253
2014	CX	21	582
2014	CX-01	24	214
2014	CX-02	19	287

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	CX	10	440
2017	CX-01	12	138
2017	CX-02	10	253
2014	CX	11	582
2014	CX-01	14	214
2014	CX-02	10	287

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	CX	20	440
2017	CX-01	20	138
2017	CX-02	19	253
2014	CX	18	582
2014	CX-01	18	214
2014	CX-02	21	287

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	CX	41	440
2017	CX-01	38	138
2017	CX-02	43	253
2014	CX	33	582
2014	CX-01	33	214
2014	CX-02	36	287

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	CX	9	440
2017	CX-01	4	138
2017	CX-02	10	253
2014	CX	5	582
2014	CX-01	5	214
2014	CX-02	5	287

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	CX	3	440
2017	CX-02	3	253

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	CX	11	440
2017	CX-01	12	138
2017	CX-02	12	253
2014	CX	9	582
2014	CX-01	10	214
2014	CX-02	9	287

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	CX	16	440
2017	CX-01	14	138
2017	CX-02	16	253
2014	CX	10	582
2014	CX-01	9	214
2014	CX-02	10	287

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CX	3	440
2017	CX-02	3	253

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	CX	17	440
2017	CX-01	17	138
2017	CX-02	17	253
2014	CX	17	582
2014	CX-01	15	214
2014	CX-02	18	287

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2014	CX	1	582

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	19	440
2017	CX-01	20	138
2017	CX-02	19	253
2014	CX	29	582
2014	CX-01	32	214
2014	CX-02	24	287

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CX	29	443
2017	CX-01	24	140
2017	CX-02	31	253
2014	CX	21	582
2014	CX-01	16	214
2014	CX-02	24	286

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	CX	22	443
2017	CX-01	22	140
2017	CX-02	23	253
2014	CX	17	582
2014	CX-01	15	214
2014	CX-02	18	286

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CX	5	443
2017	CX-01	4	140
2017	CX-02	6	253
2014	CX	5	582
2014	CX-01	4	214
2014	CX-02	6	286

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CX	25	443
2017	CX-01	26	140
2017	CX-02	29	253
2014	CX	18	582
2014	CX-01	15	214
2014	CX-02	24	286

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CX	11	443
2017	CX-01	10	140
2017	CX-02	13	253
2014	CX	8	582
2014	CX-01	7	214
2014	CX-02	10	286

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CX	10	443
2017	CX-01	9	140
2017	CX-02	13	253
2014	CX	7	582
2014	CX-01	7	214
2014	CX-02	9	286

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CX	14	443
2017	CX-01	12	140
2017	CX-02	15	253
2014	CX	13	582
2014	CX-01	13	214
2014	CX-02	14	286

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	CX	10	443
2017	CX-01	7	140
2017	CX-02	12	253
2014	CX	11	582
2014	CX-01	10	214
2014	CX-02	12	286

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CX	46	443
2017	CX-01	52	140
2017	CX-02	40	253
2014	CX	49	582
2014	CX-01	55	214
2014	CX-02	45	286

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CX	9	398
2017	CX-01	10	126
2017	CX-02	6	222
2014	CX	9	537
2014	CX-01	10	197
2014	CX-02	9	261

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CX	9	398
2017	CX-01	10	126
2017	CX-02	9	222
2014	CX	7	537
2014	CX-01	9	197
2014	CX-02	5	261

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CX	6	398
2017	CX-01	7	126
2017	CX-02	5	222
2014	CX	4	537
2014	CX-01	5	197
2014	CX-02	4	261

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CX	4	398
2017	CX-01	6	126
2017	CX-02	4	222
2014	CX	3	537
2014	CX-01	3	197
2014	CX-02	3	261

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CX	2	398

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CX	4	398
2017	CX-02	3	222
2014	CX	2	537
2014	CX-01	3	197
2014	CX-02	3	261

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CX	2	398
2014	CX	3	537
2014	CX-02	3	261

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CX	10	398
2017	CX-01	15	126
2017	CX-02	6	222
2014	CX	9	537
2014	CX-01	13	197
2014	CX-02	9	261

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CX	10	398
2017	CX-01	13	126
2017	CX-02	8	222
2014	CX	8	537
2014	CX-01	10	197
2014	CX-02	7	261

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CX	28	398
2017	CX-01	33	126
2017	CX-02	26	222
2014	CX	23	537
2014	CX-01	19	197
2014	CX-02	27	261

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CX	14	398
2017	CX-01	15	126
2017	CX-02	14	222
2014	CX	10	537
2014	CX-01	11	197
2014	CX-02	10	261

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CX	46	398
2017	CX-01	44	126
2017	CX-02	48	222
2014	CX	42	537
2014	CX-01	35	197
2014	CX-02	47	261

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	CX	4	398
2017	CX-01	5	126
2017	CX-02	5	222
2014	CX	4	537
2014	CX-01	4	197
2014	CX-02	4	261

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CX	66	398
2017	CX-01	68	126
2017	CX-02	64	222
2014	CX	67	537
2014	CX-01	66	197
2014	CX-02	68	261

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CX	15	398
2017	CX-01	15	126
2017	CX-02	15	222
2014	CX	16	537
2014	CX-01	17	197
2014	CX-02	13	261

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CX	97	3	444
2017	CX-01	96	4	140
2017	CX-02	98	2	254

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	5	19	29	11	21	11	3	28	38	1759
2017	CX-01	5	15	29	11	22	15	4	24	40	638
2017	CX-02	4	17	31	13	23	10	2	24	41	827
2014	CX	8	22	29	12	12	14	2	36	29	2854
2014	CX-01	7	23	29	10	11	16	3	38	26	1184
2014	CX-02	6	19	29	15	15	14	2	30	36	1210

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	8	23	28	13	20	7	2	34	36	1757
2017	CX-01	7	20	27	13	21	9	3	31	38	638
2017	CX-02	6	20	30	15	22	6	1	28	40	824
2014	CX	11	29	28	12	12	8	1	43	27	2847
2014	CX-01	10	30	28	11	12	9	1	45	25	1180
2014	CX-02	8	25	28	15	15	9	1	37	33	1210
2011	CX	16	38	23	11	9	4	0	56	21	3126
2011	CX-01	15	35	26	11	9	4	0	53	21	1387
2011	CX-02	13	38	22	13	11	4	0	52	24	1262

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CX	27	73	1756
2017	CX-01	27	73	636
2017	CX-02	29	71	827
2014	CX	20	80	2849
2014	CX-01	17	83	1180
2014	CX-02	24	76	1210

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CX	73	27	472
2017	CX-01	73	27	170
2017	CX-02	71	29	242
2014	CX	74	26	576
2014	CX-01	73	27	204
2014	CX-02	76	24	291

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	34	40	9	9	6	1	75	16	344
2017	CX-01	32	43	12	6	5	1	76	11	124
2017	CX-02	35	40	7	10	8	1	75	18	171
2014	CX	39	36	9	9	8	0	75	16	425
2014	CX-01	39	36	11	7	7	0	74	14	149
2014	CX-02	38	37	7	9	9	0	75	18	219

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	25	53	10	5	2	1	4	82	7	1762
2017	CX-01	19	56	13	7	3	2	0	77	10	638
2017	CX-02	30	54	10	4	1	0	0	85	5	829
2014	CX	22	55	14	4	1	1	3	80	6	2852
2014	CX-01	18	54	19	6	1	2	0	73	8	1184
2014	CX-02	26	59	10	4	0	1	0	86	4	1210
2011	CX	25	52	12	5	2	1	2	80	7	3132
2011	CX-01	19	54	16	8	2	1	0	74	10	1390
2011	CX-02	29	55	11	4	1	1	0	85	4	1262
2008	CX	28	54	9	5	1	1	2	84	7	2196
2008	CX-01	23	56	11	7	2	1	0	80	9	883
2008	CX-02	29	57	8	4	1	0	0	86	5	937

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	8	29	21	19	18	3	2	39	39	1756
2017	CX-01	8	28	23	17	20	4	0	38	38	634
2017	CX-02	7	28	21	22	19	2	0	36	43	827
2014	CX	9	36	23	16	11	3	3	47	28	2853
2014	CX-01	9	36	24	16	9	5	1	47	27	1182
2014	CX-02	9	35	23	17	14	2	0	45	31	1210
2011	CX	11	38	19	16	11	3	2	52	29	3131
2011	CX-01	11	36	21	16	10	5	1	50	28	1389
2011	CX-02	10	39	17	18	14	2	0	50	32	1262

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	14	37	20	12	9	4	5	56	22	1762
2017	CX-01	14	35	23	11	9	6	1	53	22	638
2017	CX-02	14	40	19	14	10	3	0	56	25	829
2014	CX	15	43	18	11	6	4	3	62	19	2852
2014	CX-01	13	43	20	11	7	6	0	60	19	1181
2014	CX-02	15	45	16	13	7	3	0	63	21	1210
2011	CX	16	40	18	11	8	4	3	60	21	3131
2011	CX-01	14	39	20	13	8	6	1	57	22	1389
2011	CX-02	16	42	18	12	10	2	0	59	22	1262
2008	CX	13	42	17	14	9	2	2	58	24	2194
2008	CX-01	11	44	19	14	10	3	0	56	24	883
2008	CX-02	12	42	18	16	10	2	0	55	27	935

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	7	27	20	20	20	3	4	36	43	1757
2017	CX-01	6	23	23	20	22	5	1	30	45	636
2017	CX-02	5	27	18	24	23	2	0	33	49	827
2014	CX	9	31	20	17	15	4	3	43	35	2850
2014	CX-01	8	32	22	16	16	6	0	43	33	1180
2014	CX-02	7	30	20	21	19	3	0	38	41	1211
2011	CX	10	32	19	17	16	4	3	45	35	3131
2011	CX-01	8	31	21	17	17	6	0	41	37	1389
2011	CX-02	8	33	18	20	19	2	0	42	39	1262
2008	CX	11	34	15	20	16	1	2	47	37	2191
2008	CX-01	7	35	18	20	17	2	0	43	38	880
2008	CX-02	10	32	14	24	19	1	0	42	44	936

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	21	33	16	12	16	1	1	55	28	1759
2017	CX-01	19	31	18	12	17	3	1	52	30	637
2017	CX-02	19	35	15	12	18	1	1	54	31	826

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	20	29	20	8	19	3	1	51	28	1761
2017	CX-01	19	26	24	7	19	5	1	47	28	637
2017	CX-02	17	30	19	9	21	3	1	49	31	828

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	8	35	18	17	21	1	44	38	1760
2017	CX-01	7	33	19	17	22	2	41	40	637
2017	CX-02	6	34	16	18	24	1	41	43	827

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	2	10	13	21	53	1	13	74	1762
2017	CX-01	3	9	12	20	55	1	12	76	636
2017	CX-02	2	9	11	21	57	1	11	79	830

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	12	14	14	17	41	1	1	27	59	1762
2017	CX-01	11	12	15	16	43	1	1	24	61	638
2017	CX-02	11	15	13	18	41	1	1	27	60	829

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	23	30	26	12	7	1	2	54	20	1752
2017	CX-01	29	30	23	7	5	1	5	63	12	634
2017	CX-02	21	32	26	11	8	0	1	54	19	825

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	28	30	20	8	8	1	5	61	17	1751
2017	CX-01	35	27	15	6	6	1	10	70	13	635
2017	CX-02	25	33	22	8	8	1	3	60	17	824

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	14	22	25	17	18	1	2	38	36	1754
2017	CX-01	16	22	25	16	16	1	3	40	34	637
2017	CX-02	13	25	25	17	18	1	1	38	36	821

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	34	27	17	10	7	1	4	64	18	1752
2017	CX-01	36	24	18	9	6	2	5	65	16	637
2017	CX-02	31	29	17	11	9	0	3	62	21	820

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	16	26	25	16	15	0	1	43	32	1756
2017	CX-01	19	26	24	16	14	1	1	45	30	636
2017	CX-02	14	27	25	17	17	0	1	41	34	826

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	10	23	28	20	17	1	1	34	38	1755
2017	CX-01	12	23	26	19	17	1	1	36	38	634
2017	CX-02	8	20	30	21	19	1	1	28	41	827

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	11	24	25	20	18	1	1	36	39	1754
2017	CX-01	14	23	22	19	19	2	1	38	39	634
2017	CX-02	9	24	26	21	19	1	1	33	40	827

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	13	25	23	19	18	1	1	39	37	1753
2017	CX-01	15	23	23	17	18	2	1	40	36	633
2017	CX-02	11	25	23	21	19	1	1	36	40	826

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	24	31	21	11	10	1	2	57	21	1746
2017	CX-01	30	29	21	8	8	2	3	62	17	632
2017	CX-02	24	32	21	11	9	1	2	57	21	820

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	23	26	23	15	12	0	1	49	28	1762
2017	CX-01	22	24	22	16	14	1	1	47	30	638
2017	CX-02	21	26	24	16	13	0	1	47	29	828

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	31	25	17	12	13	1	1	57	25	1757
2017	CX-01	34	23	16	11	13	2	2	58	25	636
2017	CX-02	27	24	19	13	15	0	1	52	28	825

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	25	36	18	10	9	1	1	62	19	1761
2017	CX-01	27	36	17	8	8	1	1	65	17	637
2017	CX-02	23	36	19	12	9	0	1	59	21	828

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	25	28	18	13	15	0	1	53	29	1757
2017	CX-01	27	27	18	12	14	1	1	55	26	634
2017	CX-02	18	28	20	15	18	0	1	47	33	827

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	41	18	9	3	3	1	25	80	9	1754
2017	CX-01	43	13	6	2	2	1	32	85	6	635
2017	CX-02	43	17	7	2	4	1	26	82	8	824

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	44	29	11	4	4	1	7	80	8	1743
2017	CX-01	44	25	13	3	5	1	8	76	9	632
2017	CX-02	41	32	10	4	4	1	8	80	9	818

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	67	16	6	2	2	1	6	89	4	1758
2017	CX-01	64	17	7	2	2	1	7	89	4	636
2017	CX-02	67	16	6	2	2	0	6	89	5	826

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	42	31	14	5	4	1	3	77	9	1756
2017	CX-01	44	31	12	5	4	1	4	78	9	634
2017	CX-02	39	33	15	5	4	0	4	75	9	826

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	5	17	38	22	18	1	22	40	1762
2017	CX-01	5	20	35	21	19	0	25	40	638
2017	CX-02	5	15	40	22	18	0	20	40	829

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	18	30	37	11	4	0	15	48	1759
2017	CX-01	18	27	37	12	6	1	18	45	637
2017	CX-02	18	32	37	10	3	0	13	50	826

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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	22	23	20	12	19	3	1	23	77	1763
2017	CX-01	21	24	21	12	18	3	1	22	78	638
2017	CX-02	20	23	20	12	21	3	0	21	79	830

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CX	27	1305
2017	CX-01	29	476
2017	CX-02	26	632

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CX	35	1305
2017	CX-01	35	476
2017	CX-02	35	632

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CX	14	1305
2017	CX-01	13	476
2017	CX-02	16	632

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CX	67	1305
2017	CX-01	63	476
2017	CX-02	70	632

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CX	10	1305
2017	CX-01	11	476
2017	CX-02	11	632

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CX	28	1305
2017	CX-01	30	476
2017	CX-02	25	632

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CX	8	40	16	10	4	21	1240
2017	CX-01	11	41	14	9	2	22	443
2017	CX-02	6	39	18	10	4	22	606

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	3	13	16	16	43	3	8	17	65	1311
2017	CX-01	3	12	16	14	43	4	8	17	65	478
2017	CX-02	3	11	15	17	45	2	6	16	68	634

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CX	1	5	12	11	60	2	8	7	79	1310
2017	CX-01	1	5	14	10	58	3	9	7	78	478
2017	CX-02	1	4	11	12	62	3	6	6	82	633

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results by Theme for the Public Service by Question 103. Please indicate your occupational group and level. Occupational group and level - CX

Table of Contents

Employee engagement

Question 11. I get a sense of satisfaction from my work.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 20. Overall, I like my job.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 37. I am satisfied with the quality of supervision I receive.

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Job fit and development

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 21. I can complete my assigned workload during my regular working hours.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 29. In my work unit, individuals behave in a respectful manner.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.