2011 Public Service Employee Survey Organizational Results: Privy Council Office

The results of the 2011 Public Service Employee Survey (PSES) are presented through the key components of the People Management Excellence Drivers Model. The Drivers Model depicts the essential features of sound people management.

Note: Due to rounding, percentages may not add to 100. The results from the 2011 and 2008 PSES are presented in the tables below as percentages for each response category, as well as average scores for questions employing a five-point response scale. The average score assigns different weights to each of the five response categories: the more positive the response, the higher the score.

  • The Average Score (1-5) is a weighted score, whereby the most positive response category (example: strongly agree) is assigned a score of 5, 4 is assigned to the next most positive response option, 3 to the middle response option, 2 to the second most negative response category and 1 to the most negative response category (example: strongly disagree)
  • The Average Score (1-100) was calculated by assigning a score of 100 to the most positive response category, 75 to the second most positive response category, 50 for the middle response category, 25 to the second most negative response option, and 0 to the most negative response option.

Table of Contents

Top of Page

Leadership

Planning and direction setting

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 38 35 11 10 6 1 0 73 72.00 199709
2011 Privy Council Office 45 29 11 9 5 1 0 75 75.00 695
2008 Public Service of Canada 36 34 11 10 8 1 0 71 70.00 166684
2008 Privy Council Office 44 29 9 10 8 1 0 74 73.00 488
Question 45. Senior management in my department or agency makes effective and timely decisions.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 11 31 21 19 12 6 0 45 53.00 198979
2011 Privy Council Office 25 41 16 7 5 5 0 70 70.00 695
2008 Public Service of Canada 11 31 20 20 13 6 0 44 52.00 165317
2008 Privy Council Office 26 38 16 10 6 5 0 67 68.00 483
Question 47. Essential information flows effectively from senior management to staff.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 13 33 18 20 14 3 0 48 53.00 198810
2011 Privy Council Office 23 38 14 15 7 2 0 63 64.00 693
2008 Public Service of Canada 14 36 16 20 12 2 0 51 55.00 165141
2008 Privy Council Office 22 43 13 11 10 1 0 65 64.00 481

Competence

Question 44. I have confidence in the senior management of my department or agency.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 19 31 19 14 13 3 0 52 58.00 199021
2011 Privy Council Office 36 33 15 6 7 3 0 71 72.00 694
2008 Public Service of Canada 21 33 18 14 12 3 0 55 59.00 165557
2008 Privy Council Office 36 35 13 8 7 1 0 72 72.00 483

Values

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 40 32 13 8 5 2 1 74 74.00 199843
2011 Privy Council Office 49 27 10 6 5 2 1 78 78.00 695
2008 Public Service of Canada 38 31 12 8 7 3 1 72 72.00 166751
2008 Privy Council Office 45 29 8 8 5 3 1 77 76.00 490
Question 46. I believe that senior management will try to resolve concerns raised in this survey.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 15 29 18 16 15 7 0 47 54.00 198990
2011 Privy Council Office 25 35 13 11 9 7 0 64 65.00 694
2008 Public Service of Canada 14 29 18 16 15 8 0 47 53.00 165352
2008 Privy Council Office 23 30 16 14 9 7 0 57 62.00 483
Top of Page

Workforce

Talented people attracted and recruited

Right talent in the right place at the right time

Question 19. My job is a good fit with my skills.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 45 39 7 5 3 0 0 84 80.00 200298
2011 Privy Council Office 53 32 7 4 4 0 0 85 82.00 696
2008 Public Service of Canada 43 42 7 5 3 0 0 85 79.00 168403
2008 Privy Council Office 48 40 6 4 2 0 0 88 82.00 498
Question 35. In my work unit, I believe that we hire people who can do the job.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 26 37 13 14 8 2 1 65 65.00 199928
2011 Privy Council Office 47 32 8 6 5 2 0 81 78.00 697
2008 Public Service of Canada 26 37 12 14 8 2 1 65 66.00 166238
2008 Privy Council Office 43 34 9 7 5 1 1 79 77.00 489
Question 4. My job is a good fit with my interests.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 42 36 11 6 4 0 0 79 77.00 200728
2011 Privy Council Office 52 30 8 5 4 0 0 82 80.00 697
2008 Public Service of Canada 38 41 11 7 4 0 0 79 76.00 169105
2008 Privy Council Office 46 38 8 6 3 0 0 84 80.00 503

Value-based staffing

Question 36. In my work unit, the process of selecting a person for a position is done fairly.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 26 27 15 13 11 6 1 58 62.00 199730
2011 Privy Council Office 41 26 9 9 6 7 1 73 74.00 696
2008 Public Service of Canada 27 28 14 13 11 7 1 59 63.00 166166
2008 Privy Council Office 37 27 13 9 7 6 1 69 71.00 487

Well-managed employee potential

Employee development

Question 20. I get the training I need to do my job.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 27 41 12 12 6 0 1 69 68.00 200240
2011 Privy Council Office 31 42 12 9 3 1 2 75 73.00 694
2008 Public Service of Canada 25 42 13 13 7 0 1 68 67.00 168332
2008 Privy Council Office 35 37 13 8 5 0 1 74 73.00 497
Question 21. The training offered by my department or agency is available in the official language of my choice.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 67 19 6 2 1 2 3 90 89.00 200185
2011 Privy Council Office 68 20 5 1 0 3 3 94 91.00 694
2008 Public Service of Canada 67 18 6 2 1 2 3 89 89.00 168297
2008 Privy Council Office 71 17 6 2 0 2 2 92 91.00 497
Question 22. My department or agency does a good job of supporting employee career development.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 21 33 17 15 12 2 0 55 59.00 200253
2011 Privy Council Office 27 36 15 11 8 3 0 65 67.00 695
2008 Public Service of Canada 19 35 17 15 11 2 0 56 59.00 168004
2008 Privy Council Office 30 37 15 11 6 1 1 68 69.00 496

Performance management

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 33 37 13 10 7 1 0 70 70.00 199910
2011 Privy Council Office 41 34 11 9 5 0 0 75 75.00 695
2008 Public Service of Canada 31 36 13 11 9 1 1 67 68.00 166756
2008 Privy Council Office 33 37 11 11 8 0 1 70 69.00 489
Question 34. My immediate supervisor assesses my work against identified goals and objectives.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 39 32 13 6 5 4 1 75 75.00 199531
2011 Privy Council Office 45 28 13 5 4 4 2 77 78.00 695
2008 Public Service of Canada 36 31 13 7 6 6 1 73 73.00 166386
2008 Privy Council Office 40 26 13 10 4 5 1 71 73.00 489

Career opportunities

Question 23. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 15 27 15 18 21 2 2 44 49.00 200219
2011 Privy Council Office 15 27 15 16 22 3 2 44 49.00 695
2008 Public Service of Canada 17 32 14 16 17 2 2 51 54.00 167751
2008 Privy Council Office 16 29 17 18 16 2 3 47 53.00 495
Question 78. In the past three years, how many promotions have you had?
Survey Year Organization None
(%)
One
(%)
More than one
(%)
Total responses
2011 Public Service of Canada 72 23 5 197399
2011 Privy Council Office 62 29 9 690
2008 Public Service of Canada 67 26 7 164329
2008 Privy Council Office 47 37 16 481
Top of Page

Workplace

Well-managed work

Meaningful work

Question 10. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 37 42 11 6 3 1 0 80 76.00 200734
2011 Privy Council Office 51 33 10 4 2 0 0 84 82.00 696
2008 Public Service of Canada 42 39 10 5 3 1 0 82 78.00 168871
2008 Privy Council Office 53 35 6 5 2 0 0 88 83.00 502

Appropriate workload and stress

Question 17. I can complete my assigned workload during my regular working hours.
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 33 34 18 8 5 0 1 69 71.00 200574
2011 Privy Council Office 32 33 18 9 6 0 1 66 69.00 694
2008 Public Service of Canada 28 35 20 10 6 0 1 64 68.00 168835
2008 Privy Council Office 23 31 21 14 10 0 1 54 60.00 501
Question 18a. I feel that the quality of my work suffers because of…constantly changing priorities
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 12 27 34 16 7 1 2 24 45.00 199952
2011 Privy Council Office 10 23 35 19 9 1 3 29 49.00 694
2008 Public Service of Canada 12 29 35 16 6 1 2 23 44.00 168383
2008 Privy Council Office 12 25 34 19 6 0 3 26 45.00 500
Question 18b. I feel that the quality of my work suffers because of…lack of stability in my department or agency
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 12 20 28 21 12 2 3 35 50.00 199740
2011 Privy Council Office 4 12 25 32 22 2 4 57 65.00 695
2008 Public Service of Canada 12 22 29 21 11 2 3 34 50.00 168088
2008 Privy Council Office 5 15 30 29 16 1 4 47 59.00 497
Question 18c. I feel that the quality of my work suffers because of…too many approval stages
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 18 24 28 15 8 2 4 25 42.00 199696
2011 Privy Council Office 9 16 29 24 17 2 3 44 57.00 693
2008 Public Service of Canada 17 24 30 17 8 2 3 25 43.00 168077
2008 Privy Council Office 11 20 31 22 12 1 3 36 51.00 499
Question 18d. I feel that the quality of my work suffers because of…unreasonable deadlines
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 9 17 32 25 12 1 4 38 54.00 199449
2011 Privy Council Office 7 20 36 21 12 1 3 34 53.00 692
2008 Public Service of Canada 9 18 33 25 11 1 3 38 53.00 168000
2008 Privy Council Office 10 22 37 20 8 1 2 29 49.00 497
Question 18e. I feel that the quality of my work suffers because of…having to do the same or more work, but with fewer resources
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 18 24 28 16 9 1 3 27 44.00 199874
2011 Privy Council Office 11 19 27 22 15 2 4 39 53.00 690
2008 Public Service of Canada 16 24 28 18 10 1 3 29 45.00 168023
2008 Privy Council Office 10 17 30 24 13 0 5 39 54.00 497
Question 18f. I feel that the quality of my work suffers because of…high staff turnover
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 11 18 27 23 14 3 5 40 53.00 199570
2011 Privy Council Office 7 15 24 27 18 2 6 49 59.00 689
2008 Public Service of Canada 14 22 27 20 11 2 4 33 48.00 168198
2008 Privy Council Office 13 19 30 20 12 2 4 34 50.00 496
Question 75a. Do you currently work according to any of the following alternate working arrangements? Compressed work week
Survey Year Organization Yes
(%)
No
(%)
Total responses
2011 Public Service of Canada 23 77 192278
2011 Privy Council Office 8 92 681
2008 Public Service of Canada 23 77 161952
2008 Privy Council Office 6 94 479
Question 75b. Do you currently work according to any of the following alternate working arrangements? Flexible work schedule (i.e., variable start and end times)
Survey Year Organization Yes
(%)
No
(%)
Total responses
2011 Public Service of Canada 29 71 188261
2011 Privy Council Office 20 80 678
2008 Public Service of Canada 29 71 159887
2008 Privy Council Office 19 81 478
Question 75c. Do you currently work according to any of the following alternate working arrangements? Telework
Survey Year Organization Yes
(%)
No
(%)
Total responses
2011 Public Service of Canada 6 94 183857
2011 Privy Council Office 3 97 661
2008 Public Service of Canada 6 94 157930
2008 Privy Council Office 1 99 477
Question 75d. Do you currently work according to any of the following alternate working arrangements? Job sharing
Survey Year Organization Yes
(%)
No
(%)
Total responses
2011 Public Service of Canada 1 99 182656
2011 Privy Council Office 1 99 662
2008 Public Service of Canada 1 99 157386
2008 Privy Council Office 2 98 478
Question 75e. Do you currently work according to any of the following alternate working arrangements? Income averaging
Survey Year Organization Yes
(%)
No
(%)
Total responses
2011 Public Service of Canada 5 95 184011
2011 Privy Council Office 3 97 661
2008 Public Service of Canada 5 95 157827
2008 Privy Council Office 4 96 479

Fair, supportive and ethical environment

Physical conditions and resources

Question 1. I have the materials and equipment I need to do my job.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 36 46 4 10 4 0 0 82 75.00 200936
2011 Privy Council Office 47 41 4 6 1 0 0 89 82.00 697
2008 Public Service of Canada 36 46 4 9 4 0 0 82 76.00 169250
2008 Privy Council Office 46 41 4 7 2 0 0 87 80.00 504
Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 71 20 4 3 1 1 1 92 90.00 200894
2011 Privy Council Office 74 18 4 3 1 0 0 92 91.00 694
2008 Public Service of Canada 71 20 3 3 1 0 1 92 90.00 169051
2008 Privy Council Office 71 21 5 2 1 0 0 92 90.00 502

Appropriate compensation

Question 6. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 31 24 10 11 13 2 10 62 64.00 200707
2011 Privy Council Office 35 20 7 10 14 1 13 63 65.00 693
2008 Public Service of Canada 34 24 9 11 12 2 9 65 66.00 168919
2008 Privy Council Office 32 18 5 10 21 1 13 58 59.00 499

Positive working relationships and communications

Question 26. I am satisfied with the way in which informal complaints on workplace issues are resolved in my work unit.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 19 27 18 11 10 10 6 54 60.00 199946
2011 Privy Council Office 23 24 15 9 7 13 9 60 65.00 696
2008 Public Service of Canada 17 29 15 12 11 10 6 55 59.00 166886
2008 Privy Council Office 15 30 15 9 10 11 9 57 60.00 488
Question 62. I am familiar with the provisions of my collective agreement.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 25 51 10 6 2 1 4 81 75.00 198482
2011 Privy Council Office 21 44 10 7 3 2 13 76 72.00 690
2008 Public Service of Canada 25 49 10 7 3 2 5 79 73.00 165000
2008 Privy Council Office 20 38 10 12 4 2 15 69 67.00 482
Question 64. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 36 34 12 4 2 8 4 79 77.00 198530
2011 Privy Council Office 31 23 12 4 2 15 13 75 77.00 690
2008 Public Service of Canada 33 36 12 4 2 8 5 79 77.00 164878
2008 Privy Council Office 24 26 13 6 3 13 15 69 71.00 482
Question 65. Senior managers respect the provisions of my collective agreement.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 27 33 15 6 4 10 4 71 72.00 198183
2011 Privy Council Office 28 22 14 6 2 16 13 70 74.00 687
2008 Public Service of Canada 29 34 13 8 5 7 5 71 71.00 165597
2008 Privy Council Office 26 24 14 9 5 8 14 64 68.00 483

Ethical environment

Question 40. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 35 36 12 8 5 4 1 74 73.00 199168
2011 Privy Council Office 40 30 10 8 6 5 1 75 74.00 695
2008 Public Service of Canada 31 36 12 10 7 4 1 70 70.00 165770
2008 Privy Council Office 30 34 13 10 7 5 1 68 69.00 487
Question 59. After having read the definition of harassment, in the past two years, have you been the victim of harassment on the job?
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Total responses
2011 Public Service of Canada 71 17 12 198536
2011 Privy Council Office 78 14 8 690
2008 Public Service of Canada 71 16 12 164849
2008 Privy Council Office 72 17 11 482
Question 60a. From whom did you experience harassment on the job? Co-workers
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 34 45 18 3 52849
2011 Privy Council Office 38 45 15 2 144
2008 Public Service of Canada 31 46 19 4 42423
2008 Privy Council Office 39 41 14 6 128
Question 60b. From whom did you experience harassment on the job? Individuals with authority over me
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 29 44 23 3 53904
2011 Privy Council Office 27 49 22 1 147
2008 Public Service of Canada 27 45 24 4 43371
2008 Privy Council Office 19 52 24 5 128
Question 60c. From whom did you experience harassment on the job? Individuals working for me
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 51 10 4 36 51119
2011 Privy Council Office 65 12 2 21 139
2008 Public Service of Canada 49 10 4 36 40005
2008 Privy Council Office 52 8 2 37 121
Question 60d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 42 4 4 50 51051
2011 Privy Council Office 52 1 1 46 137
2008 Public Service of Canada 38 4 5 53 39656
2008 Privy Council Office 38 1 0 61 120
Question 60e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 61 10 3 27 51227
2011 Privy Council Office 67 17 1 14 138
2008 Public Service of Canada 59 11 3 27 40077
2008 Privy Council Office 59 13 3 24 123
Question 60f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 53 15 8 24 51358
2011 Privy Council Office 68 11 1 19 137
2008 Public Service of Canada 50 17 9 24 40249
2008 Privy Council Office 62 2 4 32 122
Question 66. After having read the definition of discrimination, in the past two years, have you been the victim of discrimination on the job?
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Total responses
2011 Public Service of Canada 86 8 6 198231
2011 Privy Council Office 91 5 4 691
2008 Public Service of Canada 82 10 8 164631
2008 Privy Council Office 85 9 5 482
Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 42 40 14 4 25985
2011 Privy Council Office 49 38 11 2 57
2008 Public Service of Canada 40 40 14 6 26027
2008 Privy Council Office 45 39 11 5 66
Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 16 56 26 2 26911
2011 Privy Council Office 15 53 32 0 59
2008 Public Service of Canada 17 55 25 3 27414
2008 Privy Council Office 13 62 24 1 68
Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 50 7 3 41 25309
2011 Privy Council Office 59 10 0 30 52
2008 Public Service of Canada 50 7 3 40 24818
2008 Privy Council Office 53 8 0 39 64
Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 40 4 3 52 25393
2011 Privy Council Office 47 4 0 49 53
2008 Public Service of Canada 38 4 4 54 24771
2008 Privy Council Office 46 0 0 54 65
Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 55 13 4 29 25510
2011 Privy Council Office 51 18 8 23 53
2008 Public Service of Canada 53 15 5 27 25138
2008 Privy Council Office 49 20 3 28 65
Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 50 15 7 28 25485
2011 Privy Council Office 62 9 2 27 53
2008 Public Service of Canada 49 17 8 26 25092
2008 Privy Council Office 57 8 2 33 63
Question 68a. Please indicate the type of discrimination you experienced. Race
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 53 21 11 15 22664
2011 Privy Council Office 59 6 12 23 48
2008 Public Service of Canada 48 21 12 20 21385
2008 Privy Council Office 56 10 6 29 52
Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 51 23 12 15 22773
2011 Privy Council Office 53 14 15 18 48
2008 Public Service of Canada 45 23 13 19 21519
2008 Privy Council Office 49 10 10 31 51
Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 61 13 8 18 22051
2011 Privy Council Office 60 8 10 22 49
2008 Public Service of Canada 54 14 9 22 20521
2008 Privy Council Office 59 6 2 33 49
Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 68 8 4 20 21765
2011 Privy Council Office 73 6 0 21 47
2008 Public Service of Canada 63 8 4 24 20098
2008 Privy Council Office 63 4 0 33 49
Question 68e. Please indicate the type of discrimination you experienced. Age
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 44 30 13 13 23226
2011 Privy Council Office 40 30 16 14 49
2008 Public Service of Canada 40 31 13 16 22152
2008 Privy Council Office 40 33 9 19 58
Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 43 29 14 13 23197
2011 Privy Council Office 43 28 10 18 49
2008 Public Service of Canada 38 32 15 15 22376
2008 Privy Council Office 42 32 5 21 57
Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 71 4 3 22 21675
2011 Privy Council Office 72 2 2 24 46
2008 Public Service of Canada 66 5 3 27 19941
2008 Privy Council Office 64 4 2 30 50
Question 68h. Please indicate the type of discrimination you experienced. Marital status
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 66 11 5 18 21968
2011 Privy Council Office 67 11 7 15 46
2008 Public Service of Canada 63 10 5 22 20273
2008 Privy Council Office 65 4 4 27 49
Question 68i. Please indicate the type of discrimination you experienced. Family status
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 59 18 7 17 22394
2011 Privy Council Office 55 23 10 12 51
2008 Public Service of Canada 57 16 6 21 20717
2008 Privy Council Office 56 21 2 21 52
Question 68j. Please indicate the type of discrimination you experienced. Mental or physical disability
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 56 13 9 23 22463
2011 Privy Council Office 58 17 2 23 47
2008 Public Service of Canada 52 12 8 28 20836
2008 Privy Council Office 50 13 13 25 48
Question 68k. Please indicate the type of discrimination you experienced. Pardoned conviction
Survey Year Organization Never
(%)
Once or twice
(%)
More than twice
(%)
Not applicable
(%)
Total responses
2011 Public Service of Canada 63 1 1 36 21482
2011 Privy Council Office 60 2 0 38 47
2008 Public Service of Canada 56 1 1 43 19648
2008 Privy Council Office 55 0 2 43 49

Trusted, effective recourses

Question 43. I feel I can initiate a formal recourse process (grievance, complaint, appeal, etc.) without fear of reprisal.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 15 23 18 16 15 11 3 44 52.00 199244
2011 Privy Council Office 17 20 18 12 14 14 6 46 55.00 696
Question 70. I am satisfied in the way in which my department or agency responds to matters related to harassment and discrimination.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 21 25 19 6 5 20 4 61 67.00 198388
2011 Privy Council Office 24 16 18 3 3 30 6 63 72.00 691
2008 Public Service of Canada 22 25 15 7 5 22 3 63 68.00 164372
2008 Privy Council Office 21 20 14 4 4 31 6 65 70.00 480
Question 71. I am satisfied in the way in which my work unit responds to matters related to harassment and discrimination.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 25 24 17 6 5 16 6 63 69.00 198088
2011 Privy Council Office 27 17 15 4 4 24 10 65 72.00 691
2008 Public Service of Canada 27 24 14 6 5 17 7 67 70.00 164508
2008 Privy Council Office 24 20 14 5 4 22 11 66 71.00 482
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Engaged Employees

Job satisfaction

Question 7. Overall, I like my job.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 41 41 9 6 3 0 0 82 78.00 200825
2011 Privy Council Office 51 35 7 4 2 0 0 87 82.00 695
2008 Public Service of Canada 41 42 8 6 3 0 0 84 79.00 168963
2008 Privy Council Office 46 42 6 4 2 0 0 89 82.00 502
Question 8. I get a sense of satisfaction from my work.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 35 41 11 8 5 0 0 76 73.00 200583
2011 Privy Council Office 45 37 9 5 3 0 0 82 79.00 691
2008 Public Service of Canada 35 42 11 8 4 0 0 77 74.00 168072
2008 Privy Council Office 41 40 9 6 4 0 0 81 77.00 502

Commitment to the organization

Question 51. I would recommend my department or agency as a great place to work.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 28 35 18 10 7 1 0 64 67.00 198741
2011 Privy Council Office 43 32 15 5 4 1 0 75 76.00 692
Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal Public Service.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 29 27 17 12 10 5 1 59 64.00 198679
2011 Privy Council Office 40 23 16 10 7 4 1 66 71.00 689
2008 Public Service of Canada 27 29 17 13 9 5 1 60 64.00 164965
2008 Privy Council Office 30 28 16 12 6 6 2 63 67.00 481

Satisfaction with the Organization

Question 52. I am satisfied with my department or agency.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 27 38 17 11 7 0 0 65 67.00 198568
2011 Privy Council Office 46 32 12 6 4 0 0 78 78.00 689
2008 Public Service of Canada 28 40 14 11 6 0 0 68 68.00 164994
2008 Privy Council Office 42 37 14 5 2 0 0 79 78.00 481
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Culture of Excellence

Innovative

Question 16. I am encouraged to be innovative or to take initiative in my work.
Survey Year Organization Always/Almost always
(%)
Often
(%)
Sometime
(%)
Rarely
(%)
Never/Almost Never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 28 27 26 11 6 1 1 56 65.00 200545
2011 Privy Council Office 36 29 22 8 3 0 0 66 72.00 696
2008 Public Service of Canada 24 31 26 11 6 0 0 56 64.00 168726
2008 Privy Council Office 29 31 25 10 4 0 0 61 68.00 500

People-oriented

Question 25. During meetings in my work unit, I feel free to use the official language of my choice.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 68 15 5 4 3 0 4 87 87.00 200015
2011 Privy Council Office 69 18 6 4 1 0 1 89 88.00 695
2008 Public Service of Canada 66 14 5 4 4 1 7 86 86.00 167148
2008 Privy Council Office 64 20 6 6 3 0 2 86 85.00 488
Question 27. In my work unit, every individual, regardless of race, colour, gender or disability would be/is accepted as an equal member of the team.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 67 20 5 4 3 1 1 88 86.00 199981
2011 Privy Council Office 77 14 4 3 2 1 0 92 91.00 693
2008 Public Service of Canada 63 20 6 5 4 1 1 85 84.00 166881
2008 Privy Council Office 67 21 3 3 4 1 1 90 87.00 487
Question 3. When I prepare written materials, including electronic mail, I feel free to use the official language of my choice.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 66 18 5 6 3 0 2 86 85.00 200811
2011 Privy Council Office 64 22 3 8 3 0 0 86 84.00 697
2008 Public Service of Canada 67 18 5 6 3 0 1 86 85.00 169106
2008 Privy Council Office 61 20 5 11 3 0 0 81 82.00 502
Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 77 12 4 2 2 0 3 92 91.00 199764
2011 Privy Council Office 79 14 3 2 1 0 1 94 92.00 696
2008 Public Service of Canada 78 8 3 2 3 0 6 92 92.00 166455
2008 Privy Council Office 82 11 3 2 2 0 0 93 92.00 488
Question 49. Overall, my department or agency treats me with respect.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 37 39 12 7 5 0 0 76 74.00 198622
2011 Privy Council Office 52 33 9 3 3 0 0 86 83.00 692
2008 Public Service of Canada 33 40 12 8 5 0 0 74 72.00 165113
2008 Privy Council Office 43 39 9 5 4 0 0 82 78.00 483
Question 5. I have support at work to balance my work and personal life.
Survey Year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Average Score
(0-100)
Total responses
2011 Public Service of Canada 38 36 11 9 6 0 1 75 73.00 200742
2011 Privy Council Office 39 33 11 10 5 1 1 74 74.00 696
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Sustained, Productive Public Service

Retention of employees

Question 54. Do you intend to leave your current position in the next two years?
Survey Year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2011 Public Service of Canada 27 42 31 198979
2011 Privy Council Office 39 29 32 694
Question 55. Please indicate reason for leaving. (Mark one only).
Survey Year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal Public Service
(%)
Other
(%)
Total responses
2011 Public Service of Canada 19 32 31 8 10 53795
2011 Privy Council Office 8 15 63 5 9 275
Question 77. In your current job, how many supervisors have you had in the last three years? (If you have been in your current job for less than three years, please report the number of supervisors you have had since you started your current job.)
Survey Year Organization One
(%)
Two
(%)
Three or more
(%)
Total responses
2011 Public Service of Canada 35 30 35 197914
2011 Privy Council Office 49 30 21 689
2008 Public Service of Canada 36 29 35 164365
2008 Privy Council Office 49 32 19 482
Date Modified: