Directive on Service and Digital - Appendix F: Standard on Information Technology User and Workpoint Profiles

Date modified: 2021-04-01

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Appendix F. Standard on Information Technology User and Workpoint Profiles

F.1 Profiles

  • F.1.1These profiles provide details in support of requirement 4.4.1.1 of the Directive on Service and Digital.
  • F.1.2

    The identified user profiles are as follows:

    • F.1.2.1GC IT User – A general IT user equipped to work at and away from a workpoint, outside of GC offices, or in telework or remote work situations.
    • F.1.2.2Remote/Field User – A user who principally works remotely.
    • F.1.2.3Call Centre User – A user whose role involves high telephone use.
    • F.1.2.4High-security User – A GC IT User who works in high security zone.
    • F.1.2.5Policing/Enforcement/Intelligence User – A user who works remotely with specific rugged gear and mobile tech related to policing, enforcement, or intelligence services.
    • F.1.2.6Scientist / Lab User – A user requiring additional resources due to responsibilities in their research field.
    • F.1.2.7Data Scientist / Analyst – A user requiring additional resources due to the manipulation of large data sets.
    • F.1.2.8Software Developer / Power User / Graphic Designer – A user requiring additional resources for software development, graphics design, or to support use of resource-intensive applications.
    • F.1.2.9International User – A user who works in an international office or travels frequently internationally, requiring long-distance telephony configurations and broader secure access options.  Possibly in a high-risk environment.
  • F.1.3

    The identified individual workpoint profiles are as follows:

    • F.1.3.1Generic Workpoint – A non-specific workpoint with basic IT requirements.
    • F.1.3.2Fixed-Line Workpoint – A workpoint that requires fixed network or telephony connectivity.
    • F.1.3.3High-Security Workpoint – A secure workpoint in a high security zone.
    • F.1.3.4High-Bandwidth Workpoint – A workpoint with access to high-speed networking.
    • F.1.3.5Small Workpoint – A small shared closed or open workpoint, meant for short-term work.
    • F.1.3.6Phone Booth – A small enclosed workpoint with a fixed telephony device for private calls.
  • F.1.4

    The identified collaborative workpoint profiles are as follows:

    • F.1.4.1Boardroom – A small, medium, or large room for collective work and meetings.
    • F.1.4.2Collaborative Space – An unstructured space for collaboration.
    • F.1.4.3Equipment Area – An area for print and communication devices
    • F.1.4.4Lobby – The entrance area to a building
    • F.1.4.5Public Access Zone – Any publicly available and open area on GC building premises other than the lobby.

Telework
An agreement between the user and the employer to work outside of a government office.
Remote Work
An operational requirement by the employer to work outside of a government office.
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