Directive on Service and Digital

Articulates how Government of Canada organizations manage service delivery, information and data, information technology, and cyber security in the digital era.
Date modified: 2019-08-02

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This directive replaces:

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The Policy on Service and Digital and the Directive on Service and Digital took effect on April 1, 2020. They replace the:

  • Policy Framework on Information and Technology;
  • Policy on Management of Information Technology;
  • Policy on Information Management;
  • Policy on Service;
  • Policy on Acceptable Network and Device Use;
  • Directive on Management of Information Technology;
  • Directive on Information Management Roles and Responsibilities; and,
  • Directive on Recordkeeping.

Appendix E: Mandatory Procedures for Privacy and Monitoring of Network and Device Use Information Notices

Provides direction for departments to notify users how their use of government networks and devices is monitored: Mandatory Procedures for Privacy and Monitoring of Network and Device Use Information Notices

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