Standard on Enterprise Resource Planning Systems

Explains the responsibilities related to investments in and upgrades to enterprise resource planning systems.
Date modified: 2012-05-10

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activity (activité)
Is the work that is done to achieve an output, such as a product or service. It is a component of a program and may include several levels of activity (i.e., activity, subactivity and sub-subactivity) at the level of detail needed to manage a program and its services successfully.
applications (applications)
A subclass of computer software that employs the capabilities of a computer directly and thoroughly for a task that the user wishes to perform.
assets (biens)
Are tangible and intangible items of value that have a life span beyond one year, whether they are Crown-owned, leased or accessed through other arrangements.
chief information officer council (cioc) (conseil des dirigeants principaux de l'information (cdpi))
Refers to the forum for the departmental CIO or his or her equivalent to participate in shared decision making by recommending government-wide information technology options to the Chief Information Officer of Canada. This forum also ensures that departments collectively support decisions made by the CIOC. Details on its operations can be found in the CIOC's Terms of Reference.
client (client)
Is the intended recipient of a service. Clients may be external to the federal government (e.g., citizens, businesses, non-Canadians and non-profit organizations) or internal to government (e.g., departments).
cluster group (regroupement d'usagers)
An arrangement where a number of participating departments create and jointly fund an ongoing service, a joint procurement, or a project.
cobit (cobit)
Stands for “Control Objectives for Information and related Technology” and represents a set of best practices that provide guidance for the management of IT processes. (Source: IT Governance Institute)
common service (service commun)
Is a service provided by a common service organization.
common service organization (organisme de service commun)
Refers to a department or organization designated as a central supplier of particular services that support the requirements of departments. Common service organizations are listed in Appendix B of the Common Services Policy.
Departmental CIO or Equivalent (DPI du ministère ou équivalent)
Refers to the senior official designated by the deputy head to represent the department to TBS on matters relating to IT management, as established under Section 6.1.6 of the Policy on Management of Information Technology. The requirements in this standard do not include all the duties and responsibilities of the departmental CIO or equivalent; in addition to IT management, other responsibilities could involve IM or IT security.
departments (ministères)
Has the same meaning as in section 2 of the Financial Administration Act and includes all departments, agencies, branches and departmental corporations listed in Schedules I, I.1 and II of the Act.
information asset (ressource d'information)
Refers to data structure(s) and data within ERP systems, that must be managed to support the outcomes of programs and services, as well as the operational needs and accountabilities of functional business areas.
information technology (technologies de l'information)
Involves both technology infrastructure and IT applications. Technology infrastructure includes any equipment or system that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission or reception of data or information. IT applications include all matters concerned with the design, development, installation and implementation of information systems and applications to meet business requirements.
information technology(IT) Infrastructure (infrastructures des technologies de l'information)
Includes any equipment or system that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information. It includes all matters concerned with the design, development, installation and implementation of information systems and applications to meet business requirements.
internal services ( (service interne)
Groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization
interoperability (interopérabilité)
The ability of departments to operate in synergy through consistent management policies, practices, processes and technologies.
Investment (Investissement)
The use of resources with the expectation of a future return, such as an improvement in outcomes and increased efficiency, productivity or capacity.
it decision making (prise de décisions en matière de ti)
Refers to the process and actions involved in making decisions on IT management.
it services (services de ti)
Are services that clients and end user recipients understand as IT service provider outputs. Services may be delivered by providers through one or more internal activities.
itil (itil)
Stands for “Information Technology Infrastructure Library” and represents a set of best practices that guide IT service management. (Source: ITIL)
Management Accountability Framework (Cadre de responsabilisation de gestion)
Refers to a set of key statements summarizing TBS expectations for modern public service management. It was developed to provide public service managers, especially deputy heads, with a clear list of management expectations within an overall framework for high organizational performance.
management of information technology (gestion des technologies de l'information)
Includes planning and procuring for, architecting, designing, configuring, implementing, operating and measuring performance of IT and ERP systems.
product configuration (configuration des produits)
In the context of this standard, refers to the baseline configuration (including selection, configuration, integration, and utilization) of software products and associated services in order to respond to functional requirements.
service (service)
Provision of a specific output that addresses one or more needs of recipients and contributes to the achievement of an outcome.
service catalogue (catalogue de services)
Is a database or structured document for users that is published by a service provider and includes a full description of individual IT services or, at a minimum, information on cost, quality and service levels. The service catalogue may also include service request processes and contact points.
service costing (établissement du coût des services)
Refers to cost estimating that assists senior management in making decisions on services. (See the TBS Guide to Costing)
shared service (service partagé)
An arrangement where a service is delivered by an internal service provider, which is not one of the participating departments, but rather an independent organization or unit created with a mandate to deliver the specific service to its clients and itself. 
stakeholder (intervenant)
Is an entity that may be internal or external to the federal government, such as a citizen, business, service provider, service consumer, partner or employee, and has an interest in an IT service, project or organization or their related activities, resources or deliverables.
upgrade (mise à niveau)
Refers to the replacement of a system or product with a newer version of the same system or product, excluding routine maintenance activities such as production fixes or minor changes to the system.
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