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Next Generation Human Resources and Pay

From Treasury Board of Canada Secretariat

A Next Generation Human Resources and Pay team (NextGen HR and Pay) has been established at the Treasury Board of Canada Secretariat to explore a future HR and pay solution for the Government of Canada. This solution will be a digital solution that is mobile, accessible and available 24/7, and will be built on the foundation of users’ needs and modern people management processes.

Read more about the government’s plans to move away from Phoenix, and towards a solution that addresses the needs of the next generation of HR and pay below.

Procurement process

Read about the procurement process for the NextGen HR and Pay solution:

Submit your ideas for an HR and pay alternative!

Have thoughts on what a NextGen HR and Pay solution needs to be capable of, or suggestions on how you think it should work?

Submit your ideas directly to the team!

Working in the open

The NextGen team has committed to working in the open by sharing our documents. While work continues to advance on the NextGen initiative, these documents will be posted publicly on the NextGen Wiki.

Digital media hub

Exploring Possible Solutions with #NextGenHRPay - Transcript


The Government of Canada is exploring options to bring in a modern and flexible Human Resources and Pay platform that will better support the public service workforce. We need a system that can better integrate day-to-day hr and pay transactions.

The new solution must be able to provide the positive, seamless experience that employees deserve. We need a system that meets the needs of all users – HR professionals, Compensation professionals, Financial professionals, Managers, and Employees…just to name a few because HR is everybody’s business, not just the back office’s.

And to do that we know we need to hear from our users. We have begun to listen through a series of employee workshops.

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Simple and Intuitive User Experience

  • Simple, easy to follow navigation
  • Create a personalized dashboard
  • Accessible via mobile/tablet
  • Request feedback from colleagues
  • Change personal data easily


Employees have told us as that they want a seamless employee experience. The new solution must be simple, user friendly, intuitive, and accessible on a myriad of devices. Managers and Employees must be able to access information whenever they want, wherever they want, to get an accurate view of such things as their personal data, their upcoming work schedules, and relevant information on their employees.

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Process Optimization

  • Check leave balances
  • Submit a request for time off
  • Sign-up for learning courses
  • Onboard new employees digitally
  • Submit overtime


We have heard that we need to maximize the processes already built-in to existing systems that are based on industry best practice and are tried and true.

Onboarding a new employee, for example, should be easy, using the system to initiate a hire, sending a letter of offer, allowing the incumbent to be able to electronically sign and send back the letter, which would trigger a welcome email, outlining important next steps for the new hire – such as where should they report on their first day; what important polices should be reviewed, and submit any required “paperwork” via online forms. This would significantly reduce the paper burden.

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Intelligent Automation and Machine Learning

  • Access live chat features for help
  • Information and communications pushed to employees based on their usage trends and their role
  • Tailored learning and training content based on employee needs


The new solution should leverage Intelligent Automation and Machine Learning to help improve the user experience. It should leverage features such as chatbots to assist employees with online help, or tailor learning and training content offerings based on employee’s needs or the role they play in their organization, making learning more effective and timely.

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Master System of Record

  • Support a single record of information
  • Visibility into employee records by Managers
  • Follows employees throughout career
  • Hosting of employee payroll and pension in a single place


Employees do not want to worry about their data and personal information following them throughout their careers. The new solution must allow for entering data once and ensuring it conveniently follows employees throughout their career. Not only does this improve the employee experience, but also saves time and creates efficiencies.

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Advanced Reporting and Analytics

  • Visibility into recruitment analytics
  • Report on employee data
  • Trend analysis and performance data


With the new HR and Pay system, employees must have quick and convenient access to data that will help them in their day-to-day lives. Leaders should be able to access real time data, such as organizational and performance charts, and trigger report generation in a few simple clicks. This will ensure better visibility into the performance and track record of departments and teams.

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Remote and Offline Access

  • Complete assessment anywhere
  • Visibility into vacation entitlements anywhere
  • Access to pay through mobile, tablet, or at home


Given the varied nature of roles and work in the Government of Canada, employees want to be able to have access to their systems from home, from their mobile devices, and even offline should they work in a remote location.

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Data Visibility, Transparency, and Controls

  • Access to controls to ensure protection of privacy
  • Trigger custom workflows
  • Notify payroll
  • Set up and process recurring pay deductions
  • Track employee work locations
  • Access one talent pool
  • Access real-time organizational charts
  • Visibility into team schedules


With hundreds of thousands of employees working for the Government of Canada, managers must have visibility into their teams. This can be achieved with a new modern HR system. For example, managers should be able to stay up to date on their employee’s work engagements, vacation time, and performance ratings, through a personalized dashboard.

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Seamless Integration Between Modules and Periphery Systems

  • Link absence management with time and attendance
  • Connect compensation to performance
  • Initiate personal retirement process
  • Complete language assessments online
  • Connect department hiring to workforce planning
  • Link HR to Finance


The new HR system should seamlessly integrate multiple systems, ensuring visibility into accurate data and a more comprehensive employee view for all Government of Canada personnel. For example, an employee should be able to locate both their Pay and Pension information in the same place.

This is what we have heard so far. But this is just the beginning. We will be reaching out to Public Servants across the country to capture the diverse needs of all of our users. Stay tuned in to our social media feeds to find out more! #NextGenHRPay

Working Towards the Next Generation of HR and Pay - Transcript

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118 participants

Three cities

Coast to coast to coast

Five employee workshops

Alex Benay:

My mandate is to steer and guide the technology investments of the government of Canada, the architecture, standards, policies-it’s a big ship to steer and injecting innovation is now a part of it.

Dominic Rochon: We want to make sure that the next generation solution is not just driven by technology. Next generation will put the user at the centre of everything that we do, every step of the way.

Vernon Von Finckenstein: It will be something that’s user-centric, that’s tested, can be assessed on any platform, anywhere, anytime. And that’s something that our employees deserve.

Jacquie Manchevsky: We will have options that we’ll bring forward that will touch each public servant directly. We’re a bit one degree of separation from the very people that we are helping and working with.

Alex Benay: We’re introducing new ways of working, new ways of buying, new ways of designing. If there was ever a burning platform to try to do things differently it’s certainly this one.

Nancy Chahwan: The next generation solution from the initiation of hiring to the departure of our employees won’t wait to tomorrow. The next generation starts today.

We are changing the way we are engaging you in the conversation, and we are listening.

Alex Benay: We are going to have vendors, users, the unions, every day public servants, HR and pay administrators in a room together going back and forth with industry in a way that we’ve never done before.

Nancy Chahwan: I hope you have participated in the many workshops we have done from coast to coast.

Dominic Rochon: We are going to need employees and users with hands on keyboards.

Vernon Von Finckenstein: We want to work with industries to let them show us that they meet our digital standards. Let us try this solution before we buy it. Convince us that you would make the best partner for government.

Dominic Rochon: I’m very excited in the way we are achieving our objective. We are open, transparent and innovative in the way we are proceeding and this is just as exciting as the solution we will acquire.  

Alex Benay: Everything that we’ve been preaching that we need to start doing as a system we are now starting to do. We’ve hired some of the best people and frankly, the public servants that we have on this team are motivated to get this done. My job is to get out of the way and make sure they have everything they need to execute properly.

What We’ve Heard: NextGen User Expos - Transcript

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Ottawa – 90 Elgin

Ottawa – 395 Terminal

Gatineau – Place du Portage


Hello, my name is Gowoon Lee, I work for Public Services and Procurement Canada. Today I got to test out three systems. On a tablet, I got to see everything and provided my feedback.

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Ottawa – 101 Colonel By

Ottawa – 875 Heron


Hi I’m Obiageli Nnagbo from the Canada Revenue Agency and my NextGen solution would be if it could be paperless and more mobile friendly.

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Montreal – 200 René Lévesque

Dartmouth – 45 Alderney


Hi I’m Carlo Cassone and I work for Employment and Social Development Canada. I want my NextGen solution to have an easy layout that I can understand, as well as more explanations about what my pay is and what my deductions are.

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Victoria – 269 Main

Victoria – 1200 Woodway


Hello, my name is Eric Desjardins and I work with the Treasury Board Secretariat. I would like a system that recognizes our collective agreements.

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Edmonton – 9700 Jasper

Winnipeg – 269 Main


Hi my name is Pamela James. I’m a Free Agent here in Winnipeg, Manitoba. I’m excited to see what we’re going to get out of this at the end of this process and I look forward to further engagement on this as we work our way through it.

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Gatineau – 30 Victoria


Hi my name is Gennesse Walker-Scace; I work at Parks Canada. I found today’s consultation really refreshing. I love the procurement process that you’re doing, seeking employees’ feedback and I was really excited to try out the solutions.

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Gatineau – 10 Wellington

Ottawa – 1400 Merivale


My name is Melissa and I work with the Canada Revenue Agency. I really enjoyed the experience we had today, being able to test future solutions with NextGenHRPay. There’s some really great features that are included in this. I’m pretty excited!

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Ottawa – 170 Tunney’s Pasture

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Hello, my name is Stéfany Oliver and I work with Statistics Canada. I really liked the opportunity to provide my feedback today on a new solution for human resources and pay. I am really really excited to have a mobile solution with all of our current systems integrated. It’s going to be very exciting! Thank you!

NextGen Road Show Wrap-up - Transcript


Earlier this year, the NextGen team held user expos all across Canada:

Ottawa, Gatineau, Montreal, Dartmouth, Victoria, Edmonton and Winnipeg.

We spoke to thousands of GC employees.

To continue to make sure employees are at the centre of this process.

Thank you for the feedback and ideas.

What’s next?

Go to to find out.


Applying an Agile Approach to the Next Generation HR and Pay Initiative - Transcript

The government of Canada is adopting an agile approach to identify a new Next Generation HR and Pay solution.

While the traditional waterfall approach may work in some instances, it has often proved to be both rigid and slow.

For companies eager to work collaboratively with government, this translates to:

Lengthy and difficult contract processes.

Limited engagement opportunities and interactions with stakeholders and vendors.

And little to no flexibility to adjust the scope or correct the course of a project.

In contrast, the agile method is iterative and provides flexibility throughout the process.

From the planning to the release phase, portions of a final product are understood gate by gate, and in collaboration with stakeholders.

Scope and requirements are flexible and can be adjusted based on industry feedback and lessons learned.

Agile also allows for shorter and more frequent contract processes, and on-going interactions with users and vendors.

In other words, the agile approach process puts the user at the center in order to design with empathy and deliver a better end product.

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