Exploring Possible Solutions with #NextGenHRPay - Transcript
The Government of Canada is exploring options to bring in a modern and flexible Human Resources and Pay platform that will better support the public service workforce. We need a system that can better integrate day-to-day hr and pay transactions.
The new solution must be able to provide the positive, seamless experience that employees deserve. We need a system that meets the needs of all users – HR professionals, Compensation professionals, Financial professionals, Managers, and Employees…just to name a few because HR is everybody’s business, not just the back office’s.
And to do that we know we need to hear from our users. We have begun to listen through a series of employee workshops.
Simple and Intuitive User Experience
- Simple, easy to follow navigation
- Create a personalized dashboard
- Accessible via mobile/tablet
- Request feedback from colleagues
- Change personal data easily
Employees have told us as that they want a seamless employee experience. The new solution must be simple, user friendly, intuitive, and accessible on a myriad of devices. Managers and Employees must be able to access information whenever they want, wherever they want, to get an accurate view of such things as their personal data, their upcoming work schedules, and relevant information on their employees.
- Check leave balances
- Submit a request for time off
- Sign-up for learning courses
- Onboard new employees digitally
- Submit overtime
We have heard that we need to maximize the processes already built-in to existing systems that are based on industry best practice and are tried and true.
Onboarding a new employee, for example, should be easy, using the system to initiate a hire, sending a letter of offer, allowing the incumbent to be able to electronically sign and send back the letter, which would trigger a welcome email, outlining important next steps for the new hire – such as where should they report on their first day; what important polices should be reviewed, and submit any required “paperwork” via online forms. This would significantly reduce the paper burden.
Intelligent Automation and Machine Learning
- Access live chat features for help
- Information and communications pushed to employees based on their usage trends and their role
- Tailored learning and training content based on employee needs
The new solution should leverage Intelligent Automation and Machine Learning to help improve the user experience. It should leverage features such as chatbots to assist employees with online help, or tailor learning and training content offerings based on employee’s needs or the role they play in their organization, making learning more effective and timely.
Master System of Record
- Support a single record of information
- Visibility into employee records by Managers
- Follows employees throughout career
- Hosting of employee payroll and pension in a single place
Employees do not want to worry about their data and personal information following them throughout their careers. The new solution must allow for entering data once and ensuring it conveniently follows employees throughout their career. Not only does this improve the employee experience, but also saves time and creates efficiencies.
Advanced Reporting and Analytics
- Visibility into recruitment analytics
- Report on employee data
- Trend analysis and performance data
With the new HR and Pay system, employees must have quick and convenient access to data that will help them in their day-to-day lives. Leaders should be able to access real time data, such as organizational and performance charts, and trigger report generation in a few simple clicks. This will ensure better visibility into the performance and track record of departments and teams.
Remote and Offline Access
- Complete assessment anywhere
- Visibility into vacation entitlements anywhere
- Access to pay through mobile, tablet, or at home
Given the varied nature of roles and work in the Government of Canada, employees want to be able to have access to their systems from home, from their mobile devices, and even offline should they work in a remote location.
Data Visibility, Transparency, and Controls
- Access to controls to ensure protection of privacy
- Trigger custom workflows
- Notify payroll
- Set up and process recurring pay deductions
- Track employee work locations
- Access one talent pool
- Access real-time organizational charts
- Visibility into team schedules
With hundreds of thousands of employees working for the Government of Canada, managers must have visibility into their teams. This can be achieved with a new modern HR system. For example, managers should be able to stay up to date on their employee’s work engagements, vacation time, and performance ratings, through a personalized dashboard.
Seamless Integration Between Modules and Periphery Systems
- Link absence management with time and attendance
- Connect compensation to performance
- Initiate personal retirement process
- Complete language assessments online
- Connect department hiring to workforce planning
- Link HR to Finance
The new HR system should seamlessly integrate multiple systems, ensuring visibility into accurate data and a more comprehensive employee view for all Government of Canada personnel. For example, an employee should be able to locate both their Pay and Pension information in the same place.
This is what we have heard so far. But this is just the beginning. We will be reaching out to Public Servants across the country to capture the diverse needs of all of our users. Stay tuned in to our social media feeds to find out more! #NextGenHRPay