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Change Management Components - People Ready

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  • A positive, inspiring and realistic Vision of the way we would like things to be.
  • Blow away roadblocks.
  • Champions of Change.


  • Benefits must be visible.
  • Must want to change (dissatisfaction with the status quo).
  • Sense of urgency.

User Involvement

  • To overcome resistance to change, people must feel part of the process.

Process Review

  • Integrated processes supported by integrated systems generate better information that allows the business to be better managed.


  • When in doubt, let it out! (Dr. Michael Hammer)


  • Developing new and broader skills.

Continuous Learning

  • Significant amount of learning is required to understand and capture the benefits.
  • "Kaizen": Japanese for continuous improvement.

Monitoring and Support during Transition

  • The end is just the beginning!
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