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Table 2: User Fees
| A. User Fee | Fee Type | Fee-setting Authority | Date Last Modified | 2008-09 | Planning Years | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Forecast Revenue |
Actual Revenue |
Full Cost |
Performance Standards* |
Performance Result* |
Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
||||
| Fees charged for processing access requests files under the Access to Information Act | Other products and services | Access to Information Act | 1992 | 7.6 | 3.5 | 443 (See Note 1) |
Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request. | 59% of requests were completed on time. | 2009-10 | 3.5 | 1,194 (See Note 2) |
| 2010-11 | 3.5 | 946 (See Note 1) |
|||||||||
| 2011-12 | 3.5 | 936 (See Note 1) | |||||||||
B. Date last modified: N/A
C. Other Information
Website on Access to Information Act: http://laws.justice.gc.ca/en/a-1/8.html
Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html
* : According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:
- performance standard, if provided, may not have received Parliamentary review;
- performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison, independent complaint address); and
- performance results, if provided, are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for failed performance.
Note 1: This figure consists of salary and O&M costs in relation to the administration of the Access
to Information Act.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to
Information Act. $312,170 of the estimated full cost includes software upgrade.
Table 2-B: External Fees
| A. External Fee | Service Standard1 | Performance Results2 | Stakeholder Consultation |
|---|---|---|---|
| Fees charged for processing access requests filed under the Access to Information Act | Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request. | 59% of requests were completed on time. | This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
B. Other Information:
Website on Access to Information Act: http://laws.justice.gc.ca/en/a-1/8.html
Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html
1 As established pursuant to the Policy on Service Standards for External Fees :
- Service standards may not have received parliamentary review; and
- Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
| A. External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Special publications and products Special publications and products prices are determined by comparing market prices with those of other CCI publications, and by considering the size, content, and printing and translating costs for the product. |
CCI responds to general questions or requests about publications within two working days if
requests are telephoned or e-mailed to Publications Sales or to Client Services, or sent through E-Services on the
CCI website. CCI processes publications and special products orders within a week of receiving payment. Packaging materials and procedures ensure that less than 2% of material arrives defective. |
Data unavailable until September 2009 (Note B1). | N/A |
| Learning opportunities workshops CCI offers 14 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental). |
CCI responds to general questions or requests about training within two working days if requests
are telephoned or e-mailed to Learning Opportunities or Client Services, or sent through E-Services on the CCI website. For regional workshops, clients are notified of acceptance or rejection within eight weeks of the December 1 application deadline. CCI responds to new requests within three weeks. Clients are notified of acceptance or rejection within eight weeks and informed of whatever terms, conditions, and fees apply. CCI maintains an overall client satisfaction rate of 95%, based on 11 quality parameters (Note B2). |
98% would recommend the course to someone else. Satisfaction with each workshop ranged from 91%-100%. |
Provincial museum representatives took part in a consultation organized by CCI in February 2009 to identify client needs and establish programming for the 2009-2010 workshops. |
| Library services Photocopies, books and audio-visual material loans: no fees for Canadian clients and libraries. Small fees for foreign clients: Photocopies: US$10 for up to 20 pages (including shipping and handling); US$0.20 for each additional page; Loans: US$10 per book (including shipping and handling). Replacement costs for loss or damage: cost of the item plus a $50 processing fee. |
CCI responds to general questions or requests about library services within two working days
if requests are telephoned or e-mailed to Library Services or Client Services, or sent through E-Services on the
CCI website. CCI processes requests for photocopies, books or facsimile transmissions within one week of receiving the request. |
100% of requests are processed within one week. | N/A |
B. Other Information:
B1: Preservation information management system (PIMS): Under development. Due to the complex nature of this system, the PIMS will be implemented in October 2009. Proteus, CCI's existing system, can only partly verify processing times and cannot give exact data on effective response times by type of service.
B2: Quality parameters (client satisfaction survey): Processing of request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.
B3: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.
| A. External Fee | Service Standard1 | Performance Results2 | Stakeholder Consultation |
|---|---|---|---|
| Certification Fees | The Canadian Audio-Visual Certification Office (CAVCO) is committed to issuing Certificates within 10 weeks after receiving a complete application. | CAVCO was able to meet its performance standards more than 95% of the time for all applications that were deemed complete when received by CAVCO. However, about 54% of all applications received were incomplete. | In 2008, a survey of recipients was undertaken as a part of the summative evaluation of the Canadian Film or Video Production Tax Credit. The survey noted some dissatisfaction with the time it takes to certify productions. However, it is difficult to interpret the results of this kind of survey because so many applications received by CAVCO are incomplete; CAVCO has to then ask applicants to provide missing information, which delays the process but is necessary to ensure all requirements in the Income Tax Act are met. |
B. Other Information:
In early 2009, a process was put in place to review the completeness of applications when they are received so that tax credit officers will need to request less information once they have the file for review. An online application system will be implemented in the fall of 2009, which should significantly decrease processing time for applications submitted to CAVCO. In addition, the new system will accept only complete applications; the processing period will begin to be counted from that point forward.
Once the online system has been functional for 12 months, a survey will be conducted to evaluate satisfaction with this system and general CAVCO service delivery.
1 As established pursuant to the Policy on Service Standards for External Fees:
- Service standards may not have received parliamentary review; and
- Service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.