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Table 2: User Fees / External Fees

Access to Information and Privacy (ATIP)

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Regulatory	Access to Information Act	1992	4	3	1,811	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details	Statutory deadlines met 91% of the time
Total				4	3	1,811
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
4		4	4		1,762		1,762	1,762
B. Date Last Modified See above
C. Other Information The Access to Information Act (the Act) states that all formal requests submitted must be accompanied by a $5.00 application fee payable to the Receiver General for Canada. All fees prescribed and received pursuant to the ATIA are returned to the Consolidated Revenue Fund. All fees collected and waived under the Act are detailed in the Department's annual report to Parliament on the Access to Information Act.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details	Statutory deadlines met 91% of the time	This service standard is established under the Access to Information Act and the Access to Information Regulations. Consultations were undertaken with stakeholders for amendments done in 1986 and 1992
B. Other Information The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. The fees collected during the reporting period totalled $3,255.00. In accordance with government policy, it is the Department's practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2008–09 represented $2,710.00. There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant.

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Canada Small Business Financing Program

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Canada Small Business Financing Act (CSBFA) Loans component (registration and administration fees) Capital lease component (administration fees)	Regulatory	CSBFA	Fees were established for the CSBFA in April 1999, and for the Capital Leasing Pilot Project in April 2002	54,400	52,021	5,134	2 days or less to register loans 20 days or less to process claims	Standard of 2 days or less to register loans met virtually 100% of the time Time required to process a claim in 2008–09 was an average of 23 days Standard of 20 days or less to process claims met 56% of the time
Small Business Loans Act (SBLA) Loans component (administration fees)	Regulatory	SBLA	A 1.25% administration fee was established in 1995	300	176	13	20 days or less to process claims	Time required to process a claim in 2008–09 was an average of 34 days Standard of 20 days or less to process claims met 38% of the time
Total				54,700	52,197	5,149
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
63,380		62,630	67,200		5,468		5,735	5,736
B. Date Last Modified See above
C. Other Information “Full Cost” figures represent the cost of the Small Business Financing Directorate to administer the CSBFA and SBLA programs. Full cost does not include expenses associated with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for Details on Other Programs.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
CSBFA Loans component (registration and administration fees) Capital lease component (administration fees)	2 days or less to register loans Less than 20 days to process claims	Standard of 2 days or less to register loans met virtually 100% of the time Time required to process a claim in 2008–09 was an average of 23 days Standard of 20 days or less to process claims met  56% of the time	Discussions with participating lenders indicate satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results
SBLA Loans component (administration fees)	Less than 20 days to process claims	Time required to process a claim in 2008–09 was an average of 34 days Standard of 20 days or less to process claims met 38% of the time	Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results
B. Other Information N/A

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Canadian Intellectual Property Office (CIPO)

				2008–2009
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
The majority of CIPO's fees are charged for services that are provided by a regulating authority	Regulatory ® CIPO grants or registers ownership for five types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies	Financial Administration Act Patent Act Trade-marks Act Copyright Act Industrial Design Act Integrated Circuit Topography Act Department of Industry Act	June 2, 2007	Patents: 114,170	Patents: 114,839	134,573	80% of applications, less than: 18 mo. for Mechanical 30 mo. for Electrical** 21 mo. for General Chemistry 21 mo. for Organic Chemistry 30 mo. for Biotechnology** **revised at mid-year	81% (18 mo.) 79% (32 mo.) 78% (21 mo.) 82% (21 mo.) 79% (32 mo.)
				Trademarks: 27,472	Trademarks: 25,126		Processed within 6.5 mo.	Processed within 7.9 mo.
				Industrial Design: 3,194	Industrial Design: 3,298		Processed within 9.8 mo.	Processed within 7.5 mo.
				Copyright: 564	Copyright: 540		Processed within 7 working days from receipt of application by mail	Processed within 5.9 days from receipt of application by mail
				Information: 648	Information: 695		Requests are processed within standards 90% of the time	Requests processed within standards 96.5% of the time
Total:				146,048	144,498	134,573
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
144,194		144,314	144,097		144,194		148,259	152,875
B. Date Last Modified Minor amendments to the fees came into force June 2, 2007. Please note that the last major amendments to the schedule of fees came into force on January 1, 2004.
C. Other Information Minor amendments to remove fee for amending the trademarks register and to provide free certified copies of documents to the Federal Court came into force on June 2, 2007.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
CIPO grants or registers ownership for 5 types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies	Patents: 80% of applications, less than: 18 mo. for Mechanical 30 mo. for Electrical*** 21 mo. for General Chemistry 21 mo. for Organic Chemistry 30 mo. for Biotechnology*** ***revised at mid-year	81% (18 mo.) 79% (32 mo.) 78% (21 mo.) 82% (21 mo.) 79% (32 mo.)	Stakeholders were consulted on 2 packages of planned regulatory amendments to The Patent Act
	Trademarks: Processed within 6.5 mo.	Processed within 7.9 mo.
	Industrial Design: Processed within 9.8 mo.	Processed within 7.5 mo.
	Copyright: Processed within 7 working days from receipt of application by mail	Processed within 5.9 days from receipt of application by mail
	Information: Requests are processed within standards 90% of the time	Requests processed within standards 96.5% of the time
B. Other Information A new chapter of the Manual of Patent Office Practice (re biotechnology) was issued. Amendments were made to the Industrial Design Regulations.

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Competition Bureau

				2008–2009
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Combined Merger Notification and Advance Ruling Certificate requests	Regulatory	Department of Industry Act Competition Bureau Fee and Service Standards Policy	April 1, 2003 April 1, 2003	2,588	1,650	15,332	Non-complex 14 days Complex 10 weeks Very complex 5 months	96.67% 86.96% 60%
Merger Notification	Regulatory			1,294	400	3,266	Non-complex 14 days Complex 10 weeks Very complex 5 months	96.67% 86.96% 60%
Advance Ruling Certificate requests	Other products and services			9,059	8,000	2,066
Written opinions: The Commissioner may provide binding opinions on proposed business conduct	Other products and services			73	25	217	Service standards vary, ranging from 2 weeks to 10 weeks for different sections of the Competition Act	43%
Textile Labelling Act. Provide a CA Identification Number for fabric tags	Other products and services	Department of Industry Act	1972	111	87	211
Total				13,125	10,162	21,092
Forecast Revenue ($000)				Estimated Full Cost ($000)
2009–10	2010–11	2011–12		2009–10		2010–11		2011–12
10,165	10,165	13,125		21,198		21,214		25,125
B. Date last modified See above
C. Other Information N/A

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

 

 

Corporations Canada

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches	Regulatory	Canada Business Corporations Act (CBCA), Canada Corporations Act (CCA), Canada Cooperatives Act	No activity in 2007–08 Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee	Incorporations under the CBCA: 4,500	Incorporations under the CBCA: 4,408	14,153	Internet: CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive 1-hour, over-the-counter service Batches: Batches of 5 or more articles are processed within the same day if received before 8:00 a.m.	95.9% of CBCA incorporations received via e-commerce issued within standard 98.4% of requests (CBCA incorporations and restated articles) issued within standard 98.7% of requests issued within standard
				Incorporations under the CCA Part II: 215	Incorporations under the CCA Part II: 213		CCA Part II incorporation applications are processed within 20 business days	91.6% of CCA Part II incorporations received by mail are issued within standard
				Annual returns under CBCA: 3,720	Annual returns under CBCA: 3,640		CBCA annual returns are processed and available on the Corporations Canada website within 5 business days	99.3% of annual returns received by mail are available on the Corporations Canada website within standard
				Annual summaries under CCA: 370	Annual summaries under CCA: 385		CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days	81.4% of annual summaries received by mail are available on the Corporations Canada website within standard
				Amendments under CBCA: 1,245	Amendments under CBCA: 1,177		Amendments under the CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST	96% of amendments under the CBCA incorporation received via e-commerce issued within standard
				Other services such as revival, certificate, copies: 1,250	Other services such as revival, certificate, copies: 1,182		Service standards are available on the Corporations Canada website
Total				11,300	11,005	14,153
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
10,800		10,800	11,000		13,299		13,600	13,600

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Corporations Canada has several product offerings including file articles of incorporation letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches	Incorporations under the CBCA Internet: CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service Batches: Batches of five or more articles are processed within the same day if received before 8:00 a.m.	95.9% of CBCA incorporation applications received via e-commerce issued within standard 98.4% of requests (CBCA incorporation and restated articles) issued within standard 98.7% of requests (CBCA incorporation and restated articles) issued within standard	Once a year, Corporations Canada organizes information sessions in various cities across Canada Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements to its products and services
	Incorporations under the Canada Corporations Act (CCA) Part II CCA Part II incorporation applications are processed within 20 business days	1.6% of CCA Part II incorporation applications received by mail are issued within standard
	Annual returns under CBCA CBCA annual returns are processed and available on the Corporations Canada website within 5 business days	99.3% of annual returns received by mail are available on the Corporations Canada website within standard
	Annual summaries under CCA CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days	81.4% of annual summaries received by mail are available on the Corporations Canada website within standard
	Amendments under the CBCA incorporation Applications received by 1:00 p.m. EST via e-commerce should be processed by 5:00 p.m. EST	96% of amendments under the CBCA incorporation received via e-commerce issued within standard
	Other services such as revival, certificate, copies	Service standards are available on the Corporations Canada website

*As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Measurement Canada

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Device Approval and Measurement Standard Certification	Regulatory	Weights and Measures Act	1993	225	259	1,024	Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website Certificate of Calibration is issued in 60 calendar days	Performance standard met, on average, 80% of the time Performance standard met 100% of the time
Device Inspection	Regulatory	Weights and Measures Act	1993	310	198	782	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time
Meter Approval and Measuring Apparatus Certification	Regulatory	Electricity and Gas Inspection Act	1995	215	257	1,016	Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website Certificate of Calibration is issued in 60 calendar days	Performance standard met, on average, 80% of the time Performance standard met 100% of the time
Meter Inspection	Regulatory	Electricity and Gas Inspection Act	1995	90	94	368	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time
Electricity and Gas Accreditation (initial and renewal)	Regulatory	Electricity and Gas Inspection Act	1995	150	64	254	Accreditation is granted within 1 month of an audit which demonstrates the applicant has met all requirements	Performance standard met 100% of the time
Total				990	872	3,444
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
800		800	800		3,161		3,161	3,161
B. Date Last Modified See above
C. Other Information Revenue generation is based on client demand for services. Measuring device and electricity and gas meter inspections (for which fees are prescribed by regulation) are increasingly performed by Measurement Canada authorized service providers.

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Measurement standards certification and measuring device approvals	Certificate of Calibration is issued in 60 calendar days. Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website	Performance standard met 100% of the time Performance standard met, on average, 80% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to approval service standards were introduced in 2008–09 to address varying complexities of approval submissions
Measuring device inspection	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance
Measuring apparatus certification and electricity and natural gas meter approval	Certificate of Calibration is issued in 60 calendar days Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website	Performance standard met 100% of the time Performance standard met, on average, 80% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to approval service standards were introduced in 2008–09 to address varying complexities of approval submissions
Electricity and natural gas meter inspection	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance
Electricity and Gas Accreditation	Accreditation is granted within 1 month of an audit which demonstrates the applicant has met all requirements	Performance standard met 100% of the time	Clients are provided with the opportunity to provide feedback through an online service feedback form and as part of regular performance audits
B. Other Information N/A

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Office of the Superintendent of Bankruptcy

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Registration Fee	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	10,212	11,610	15,205	Registration of new estates: 90% of the time within 2 days	Performance standard met 99.9% of the time
Superintendent Levy	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	23,285	23,393	30,636	Letters of comment: issued 90% of the time within 21 business days of receipt of the Statement of Affairs	Performance standard met 91.9% of the time
Name Search Fee**	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	3,043	3,117	4,082	Faxes answered within 24 hours	Performance standard met 99.9% of the time
Trustee Licence Fee	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	1,000	1,025	1,342	No standard. Annual fee is paid by a trustee in order to retain his/her licence. The licence is annulled if the fee is not paid
Total				37,539	39,145	51,266
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
41,596		45,201	48,066		52,629		53,559	54,489
B. Date Last Modified See above
C. Other Information N/A

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Spectrum, Information Technologies and Telecommunication

				2008–2009
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
RADIOCOM STATION:	Reg.	FAA RA Department of Industry Act	Radio Authorization fees: 2000	215,000 Includes New/amended licences & Renewals	226,659     5,791.7	100,206
New/Amended Licences 1. Fixed Parameter Radio Stations							1. Processing time of 3 weeks (15 business days) per transaction	1. Service standard met 99.2% of time Licences issued:
a) aircraft b) ship c) Mobile General Land Mobile Radio Service GLMRS*					1a) 12.9 1b) 18.5 1c)  0.2			1a) 361 radio 1b) 489 radio 1c) 1 radio
2.  Mobile Radio Stations a) Not GLMRS no Int’l coordination b) Not GLMRS with Int’l coordination c) Fixed no Int’l coordination d) Fixed with Int’l coordination					2a) 1,578.4 2b) 313.0 2c) 1,009.9 2d) 190.3		2. Processing time of 7 weeks (35 business days) per transaction when Int’l coordination is not required & 13 weeks (65 business days) when Int’l coordination is required	2. Service standard met 96.5% of time. Licences issued: 2a) 4,022 radio 2b) 472 radio 2c) 4,919 radio 2d) 959 radio
3.  Microwave Stations a) with no Int’l coordination b) with Int’l coordination					3a.i) 1,426.4 3a.ii) 358.4 3b) 725.5		3. Processing time of 4 weeks (20 business days) per transaction when Int’l coordination is not required and 10 weeks (50 business days) when Int’l coordination is required	3. Service standard met 94.3% of time. Licences issued: 3a.i) 1,664 radio 3a.ii) 18 spectrum 3b) 825 radio
4) Earth Stations					4) 158.2		4. Processing time of 7 weeks (35 business days) per transaction	4. Service standard met 100% of time. Licences issued: 2,231 radio
Renewals: Radio Licences (Rights & Privileges)					85,290.4		Not subject to performance standard	N/A
Renewals: Spectrum Licences (Rights & Privileges)					135,576.9		Not subject to performance standard	N/A
RADIO AND TERMINAL EQUIPMENT APPROVAL			September 10, 2007	650	691	1,247
1.  Registration Fee		User Fees Act			314		Processing time per transaction: 1. 2 business days	1. Service standard met 93% of time on 245 registrations
2.  Listing Fee		User Fees Act			265		2. 2 business days	2. Service standard met 100% of time on 3,545 listings
3.  Assessment Fee		Department of Industry Act			98		3. 14 business days	3. Service standard met 92% of time on 83 assessments
4.  Technical Expertise Fee		Department of Industry Act			14		4. Case-by-case basis	4. 55 cases
Total				215,650	227,350	101,453
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
Radio Authorizations
222,000		222,000	222,000		101,253		101,253	101,253
Radio and Terminal Equipment Approval
650	650		650	1,231		1,231		1,231
B. Date Last Modified See above
C. Other Information Following the recommendations made in the Office of the Auditor General’s annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), IC has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its radio and spectrum licence fees. Some improvements have been implemented for this report and continuing efforts are being deployed to fully apply recommendations for future reporting exercises.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
1. Fixed Parameter Radio Stations	1. Processing time of 3 weeks (15 business days) per transaction	1. Service standard met 99.2% of time	Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act
2. Mobile Radio Stations	2. Processing time of 7 weeks per transaction (35 business days) when Int'l coordination is not required and 13 weeks (75 business days) when Int'l coordination is required	2. Service standard met 96.5% of time
3. Microwave Stations	3. Processing time of 4 weeks (20 business days) per transaction when Int’l coordination is not required and 10 weeks (50 business days) when Int’l coordination is required	3. Service standard met 94.3% of time
4. Earth Stations	4. Processing time of 7 weeks (35 business days) per transaction	4. Service standard met 100% of time
B. Other Information N/A

* As established pursuant to the Policy on ServiceStandards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

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