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Table 2-A: User Fees

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type (R) or (O)1	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Federal Workers' Compensation Administrative Fees	(O)	Government Employees Compensation Act	September 1990	2,300	2,300	3,800	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	79% a	2009-2010	2,400	3,900
									2010-2011	2,500	4,000
									2011-2012	2,600	4,100
Other Initiative - Labour Fire Protection Engineering Services Fees b	(O)	Financial Administration Act	June 1993	65	80	4,600	90% of plan review completed within 21 calendar days or 15 working days	90%	2009-2010	130	4,700
									2010-2011	80	4,800
									2011-2012	80	4,900
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	(O)	Access to Information Act	1992	6	4	1,111	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html	81%d	2009-2010	6	1,111
									2010-2011	6	1,111
									2011-2012	6	1,111
Searches of the CPP and OAS data banks	(R)	Department of Social Development Act, Section 19	1998	200	244	244	Searches completed within 10 working days from receipt of requeste	95%	2009-2010	268	268
									2010-2011	295	295
									2011-2012	325	325
Social Insurance Number Replacement Card Fee	(R)	Financial Administration Act	1988	1,940	1,870	4,597	A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of requestf	90%	2009-2010	1,940	4,597
									2010-2011	1,940	4,597
									2011-2012	1,940	4,597
Sub-Total (R)				2,140	2,114	4,841			2009-2010	2,208	4,865
									2010-2011	2,235	4,892
									2011-2012	2,265	4,922
Sub-Total (O)				2,371	2,384	9,511			2009-2010	2,536	9,711
									2010-2011	2,586	9,911
									2011-2012	2,686	10,111
Total User Fees				4,511	4,498	14,352			2009-2010	4,744	14,576
									2010-2011	4,821	14,803
									2011-2012	4,951	15,033
Other Information: a The gap between the service standard and the performance result continues to be due largely to workload increases from third party claims under the Government Employees Compensation Act, in addition to a national workload increase of regular claims. b The Full Costs represent the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. c Even though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request. d The decrease in performance from 95% the previous fiscal year to 81% is related to the July 2008 departmental integration of the two teams responsible for ATIP and the resulting priority to reduce the number of files that were in backlog status. e Depending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. f The performance standard has been reduced from 10 days to 5 days. 1 Regulatory (R) or Other Products and Services (O).

Table 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Federal Workers' Compensation Administrative Fees	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	79% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours	Meetings took place in 2008-2009 with some of the Workers' Compensation Boards to discuss the overall administration of the Government Employees Compensation Act (GECA). Further meetings are being planned for this year with the remaining Boards.

Other Information:

The gap between the service standard and the performance result continues to be due largely to workload increases from third party claims under the Government Employees Compensation Act (GECA), in addition to a national workload increase of regular claims. Although lower than the established target rate of 90%, this fiscal year’s rate of 79% represents a slight improvement over last fiscal year’s rate of 78%, despite a new processing procedure for GECA claims having been introduced late in 2008.

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees	90% of plan review completed within 21 calendar days or 15 working days	90% of plan review completed within 21 calendar days or 15 working days	The stakeholders (Crown Corporations, TBS and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by TB in 1993. There are plans to update fees within the next two fiscal years and stakeholders will be consulted prior to any revisions.

 

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.	81%	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:

The decrease in performance from 95% the previous fiscal year to 81% is related to the July 2008 departmental integration of the two teams responsible for ATIP and the resulting priority to reduce the number of files that were in backlog status. Given that the compliance statistics relate to files that are closed during the period and the fact that various late files were processed and closed in 2008-2009, the rating has declined.

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Searches of the CPP and OAS data banks	Searches completed within 10 working days from receipt of request	10-day standard met at 95%	A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

 

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Social Insurance Number Replacement Card Fee	A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request	5-day standard met at 90%	The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information:

The new service standard, which is 5 days instead of 10, is based on the fact that there have been improvements in the in-person channel and that additional integrity controls have been introduced as per the Office of the Auditor General recommendations of February 2007. Please note that the $10.00 fee for the replacement of the SIN card itself is unaffected by this modification to the service standard.

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