ARCHIVED - 2008-2009 DPRs - User Fees / External Fees

This page has been archived.

• Agriculture and Agri-Food Canada
• Canada Border Services Agency
• Canada Revenue Agency
• Canada School of Public Service
• Canadian Environmental Assessment Agency
• Canadian Food Inspection Agency
• Canadian Grain Commission
• Canadian Heritage
• Canadian International Development Agency
• Canadian Nuclear Safety Commission
• Canadian Radio-television and Telecommunications Commission
• Canadian Space Agency
• Canadian Transportation Agency
• Citizenship and Immigration Canada
• Commission for Public Complaints Against the RCMP
• Correctional Service Canada
• Department of Foreign Affairs and International Trade
• Department of Justice Canada
• Economic Development Agency of Canada for the Regions of Quebec
• Environment Canada
• Fisheries and Oceans Canada
• Hazardous Materials Information Review Commission
• Health Canada
• Human Resources and Skills Development Canada
• Indian and Northern Affairs Canada and Canadian Polar Commission
• Industry Canada
• Library and Archives Canada
• National Energy Board
• National Parole Board
• National Research Council Canada
• Natural Resources Canada
• Office of the Commissioner of Lobbying of Canada
• Office of the Commissioner of Official Languages
• Office of the Superintendent of Financial Institutions Canada
• Parks Canada
• Privy Council Office
• Public Health Agency of Canada
• Public Safety Canada
• Public Service Commission of Canada
• Public Works and Government Services Canada
• RCMP External Review Committee
• Royal Canadian Mounted Police
• Statistics Canada
• Status of Women Canada
• Supreme Court of Canada
• The National Battlefields Commission
• Transport Canada
• Transportation Safety Board of Canada
• Treasury Board of Canada Secretariat
• Western Economic Diversification Canada

---

Agriculture and Agri-Food Canada

User Fees Act ¹

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standards	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees(2)	R	FIMCLA Regulations	May 31, 1999	671.0	637.0	831.0	Loans from lenders registered within 15 business days of receipt. Target is 90%.	100% of loans were registered within 15 business days of receipt.	2009-10	2,180.0	4,263.4
									2010-11	2,482.0	5,263.4
									2011-12	2,482.0	2,763.4
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) (3)	O	Access to Information Act	1992	2.5	0.9	818.7	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	Statutory deadlines met 95 % of the time	2009-10	2.0	900.0
									2010-11	2.0	900.0
							The Access to Information Act provides fuller details.		2011-12	2.0	900.0
2008-2009	Sub-total (R) Regulatory Service			671.0	637.0	831.0
	Sub-total (O) Other Products and Services			2.5	0.9	818.7
	Total			673.5	637.9	1,649.7
2009-2010	Sub-total (R) Regulatory Service									2,180.0	4,263.4
	Sub-total (O) Other Products and Services									2.0	900.0
	Total									2,182.0	5,163.4
2010-2011	Sub-total (R) Regulatory Service									2,482.0	5,263.4
	Sub-total (O) Other Products and Services									2.0	900.0
	Total									2,484.0	6,163.4
2011-2012	Sub-total (R) Regulatory Service									2,482.0	2,763.4
	Sub-total (O) Other Products and Services									2.0	900.0
	Total									2,484.0	3,663.4

B. Date last modified: N/A

C. Other Information:

1. (1) The DPR instructions advised that this table be used only for revenues under the User Fee Act (UFA). The advice from our legal counsel indicated that only the FIMCLA program as well as the fees charged under ATIA are subject to the UFA.
2. (2) During 2009-2010 the FIMCLA program will be revamped into the Canadian Agricultural Loans Act (CALA) program, allowing for larger loans to a broader audience. Forecasts have been adjusted based on the larger anticipated volume.
3. (3) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

• Performance standard, if provided, may not have received Parliamentary review;
• Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address)
• Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees	Loans from lenders registered within 15 business days of receipt. Target is 90%.	100% of loans were registered within 15 business days of receipt.	With the FIMCLA program going through legislative changes in 2008-09, stakeholders have been consulted on many items, but not on a service standard for the Canadian Agricultural Loans Act (CALA) program which is set to replace the FIMCLA in early 2009-10. A new performance standard will be established for CALA as soon as it receives royal assent in 2009-10.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	Statutory deadlines met 95% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
	The Access to Information Act provides fuller details.
AgriStability Program - Administrative Cost Sharing (ACS) Fee	Process interim applications within 30 days, 100% of the time. Process final applications within 75 days, 75% of the time.	As of March 29, 2009, of the 2009 program year Interim applications processed where Canada delivers, 83% were processed within the 30 day standard. As of March 29, 2009, of the 2008 program year Interim applications processed where Canada delivers, 55.4% were processed within the 30 day standard. As of March 31, 2009 of the 2007 program year final applications processed where Canada delivers, 57.7% were processed within the 75 day standard.	The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement. Services standards are negotiated on a national basis by the Program Administrators Working Group to ensure consistency. The AgriStability program service standards are communicated to producers through industry advisories and toll free speaking points. Discussions with provinces on service standards is ongoing.

B. Other Information:

It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received Parliamentary review;
• Service standards, may not respect all performance standard establishment requirements under the User Fee Act (UFA) (e.g. international comparison; independent complaint address)
• Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

Canada Border Services Agency

User Fees

Notes:

1. The NEXUS and FAST fees were modified and the reduced fees were published in Customs Notice 07-034. A regulatory amendment to the Presentation of Persons (2003) Regulations is currently in progress.

2. The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.

   
   
   

External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Broker licence and examination fees	Results received four to six weeks from date of examination; licences issued within four months.	Performance standards have been met.	Consultation undertaken through the Border Commercial Consultative Committee.
Canadian Food Inspection Agency fees notice	Inspection activities are to be provided in accordance with corresponding federal regulations.	Inspection activities were provided in accordance with corresponding federal regulations.
CANPASS program (Private Boats, Private Aircraft, Corporate Aircraft, Air)	Four to six weeks*	80 percent of applications processed within four to six weeks.*
Customs bonded warehouse licence fees	Operator to receive notice of determination within four weeks after an audit or examination.	Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination.	Consultation undertaken through the Border Commercial Consultative Committee.
Customs special services fees	A service standard for customs special services has been established and will be implemented in 2009.	The performance results will be published in the CBSA's 2009–10 Departmental Performance Report.	Methods of stakeholder consultation are currently under assessment.
Customs sufferance warehouse licence fees	Applications processed within 60 business days.	97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.	Consultation undertaken through the Border Commercial Consultative Committee.
FAST program	Four to six weeks*	80 percent of applications processed within four to six weeks.*
Fees charged for processing access requests filed under the Access to Information Act	Response provided within 30 days after receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.	In 2008–09, the CBSA received 1,155 requests under the Access to Information Act. Although the Agency experienced a higher than anticipated volume of requests, it has significantly improved its response times: 95.1 percent of access requests were processed within the statutory time frames. The CBSA's three-year action plan to strengthen and stabilize the access to information and privacy function is largely complete. In addition, steps have been taken to address the eight report card recommendations that were recently made by the Information Commissioner of Canada.	The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat regarding amendments made in 1986 and 1993.
NEXUS program	Four to six weeks*	80 percent of applications processed within four to six weeks.*
Storage charges for Queen's and frontier warehouses	Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.	15 successful claims were made against the Crown for damage or loss.

* The performance results reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

Canada Revenue Agency

Table 2 User Fees/External Fees

 

 

 

 

Canada School of Public Service

Table 2: User Fees

($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act	Other products and services	Access to Information Act	1992	0.25	0.182	69.712	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request	Responses usually provided within 30 days following receipt of request. Of 51 requests directed towards the Canada School, 44 were completed within the reporting period, 7 were carried forward. 89% of requests were completed in 60 days or less.	2009-10	0.25	70.08
									2010-11	0.25	70.08
									2011-12	0.25	70.08

Canadian Environmental Assessment Agency

User Fees Act/External Fees

User Fees Act
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue	Estimated Full Cost
Environmental assessment services	R	Environmental Assessment Review Panel Services Charges Order	2002	7,751.0	4,009.0	5,679.6	An internal review of the existing performance standards, specifically with regard to the sufficiency of the Cost Recovery Order, began in 2007-2008. While in the midst of designing the parameters for evaluation, the Agency underwent a substantial modification to its structure. In order to reflect the new operating environment, the Agency is re-developing its Participant Satisfaction Survey to establish indicators (such as Fairness, Accessibility, Timeliness, Efficiency and Value for Investment) to allow for qualitative performance evaluation within the new structure.	The Agency will use these measures in the 2009-2010 DPR.	2009-2010	7,751.0	11,006.4
									2010-2011	7,751.0	11,006.4
									2011-2012	7,751.0	11,006.4
Fees charges for the processing of access requests filed under the Access to Information Act	O	Access to Information Act	1992	0.1	0.1	119.4	Service standards are in section 7 of the Access to Information Act1	Statutory deadlines were met 38% of the time	2009-2010	0.7	91.4
									2010-2011	0.7	91.4
									2011-2012	0.7	91.4
Sub-total (R)				7,751.0	4,009.0	5,679.6			2009-2010	7,751.7	11,097.8
Sub-total (O)				0.1	0.1	119.4			2010-2011	7,751.7	11,097.8
Total				7,751.1	4,009.1	5,799.0			2011-2012	7,751.7	11,097.8

For 2008-2009, environmental assessment services constitute the main source of revenues for the Agency. This amount is subject to variation depending on the level of review panel activity that is eligible for cost recovery. Reflected forecasted revenues of $7,751K are based on authorities. As review panel activity increases additional authorities will be sought. Full costs of environmental assessment services are based on actual revenues for 2008-2009 and forecasted revenues for 2009-2010, 2010-2011 and 2011-2012 adjusted for an estimated portion of the cost provided without charge² and other costs that can not be recovered under the current authorities.

Actual and forecasted revenues for Access to Information and Privacy (ATIP) are based on a set fee per request as prescribed in the Access to Information Act. Full costs are based on actual costs related to generating the required information adjusted by an estimated portion of the cost provided without charge.

¹http://laws.justice.gc.ca/en/A-1/index.html

²Accommodation provided by Public Works and Government Services Canada. Contributions covering employer's share of employees' insurance premiums and expenditures paid by the Treasury Board Secretariat. Salary and associated expenditures of legal services provided by Justice Canada.

 

External Fees

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Environmental assessment services	Environmental Assessment Review Panel Service Charges Order	Individual service-level agreements were signed and administered between the Agency and project proponents in support of 75% of the active environmental assessments conducted by review panels, in accordance with the Canadian Environmental Assessment Act during the reporting period. The remainder are expected to be signed during the 2009-2010 reporting period.	Before the development of the Order, public comments were solicited at stakeholder meetings held across Canada, and consultations were held over the course of several meetings with the Minister's multi-stakeholder Regulatory Advisory Committee. All the comments received were considered and, where appropriate, incorporated into the design of the Order.
Fees charged for the processing of access requests filed under the Access to Information Act	Service standards are in section 7 of the Access to Information Act3	Statutory deadlines were met 38% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments made in 1986 and 1992.

¹As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received parliamentary review; and
• Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA)(e.g. international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

³ http://laws.justice.gc.ca/en/A-1/index.html

 

Other Information

Over the last fiscal year, the Agency's ATIP Office has faced a major staffing turnaround issue which is now resolved. Moreover, ATIP requests received by the Agency during the reporting period were of a very complex nature, resulting in longer than anticipated response times. As a result, the Agency was required to request extensions to fulfill the requests. In addition, consultation with some departments took longer than expected, which resulted in further delays.

Canadian Food Inspection Agency

3.2.2 2008-09 User Fee Reporting - User Fees Act
($ thousands)

User Fee	Fee Type40	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost41	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue	Estimated Full Cost42
Managing food safety risks	R	CFIA Act	1998	30,234	30,001	304,339			2009-10	29,883	353,309
									2010-11	29,224	350,979
									2011-12	29,224	345,985
Protecting consumers and the marketplace from unfair practices	R	CFIA Act	1998	3,643	3,615	20,470			2009-10	3,600	23,764
									2010-11	3,521	23,607
									2011-12	3,521	23,271
Certifying Exports	R	CFIA Act	1998	14,768	14,654	20,905			2009-10	14,596	24,269
									2010-11	14,274	24,109
									2011-12	14,274	23,766
Protecting Canada’s crops and forests	R	CFIA Act	1998	3,825	3,796	100,579			2009-10	3,781	116,763
									2010-11	3,697	115,993
									2011-12	3,697	114,343
Protecting Canada’s livestock	R	CFIA Act	1998	2,169	2,153	87,730			2009-10	2,144	101,847
									2010-11	2,097	101,175
									2011-12	2,097	99,735
Assessing agricultural products	R	CFIA Act	1998	352	350	14,101			2009-10	348	16,370
									2010-11	340	16,262
									2011-12	340	16,031
Access to Information and Privacy (ATIP)	O	Access to Information Act	1992	8	8	367			2009-10	8	426
									2010-11	8	423
									2011-12	8	417
Sub-Total	R	CFIA Act		54,992	54,568	548,124			2009-10	54,352	636,322
									2010-11	53,153	632,125
									2011-12	53,153	623,131
Sub-Total	O	Access to Information Act		8	8	367			2009-10	8	426
									2010-11	8	423
									2011-12	8	417
Total	R			55,000	54,576	548,491			2009-10	54,360	636,748
									2010-11	53,161	632,548
									2011-12	53,161	632,548

Other Information

Canadian Grain Commission

Table 2: User Fees

Table 2-A: User Fees

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Total	33,424	35,385	37,869	2009-10	33,424	38,816
				2010-11	33,424	39,784
				2011-12	33,424	40,779

The majority of Canadian Grain Commission revenue is generated from fees charged for mandated inspection and weighing of grain exported through licensed terminal or transfer elevators. Reported numbers for User Fees are consistent with the Audited Financial Statements of the Canadian Grain Commission Revolving Fund.

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard may not have received parliamentary review,
• the performance standard may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison, independent complaint address), and
• the performance result is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Inward Inspection	Provide all services in a courteous, professional manner Prepare and distribute documentation to interested parties within 24 hours of unload Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable Address special requests to meet customer needs	From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff inspected 253,193 inward grain cars. The grading of inward grain cars was 98.7% accurate. Service standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.
Outward Inspection	While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit	From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff issued 5,950 certificates of quality representing 24,481,535 tonnes of Canadian export grain. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Inward Weighing	Endeavour to provide receipt data within 24 hours of unload Provide all services in a courteous, professional manner Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective Address special requests to meet clients’ needs	From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff officially weighed 263,031 inward grain cars. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).
Outward Weighing	Endeavour to provide shipment data before the close of the next business day Ensure the timely transfer of official documents Process and document all shipments so as not to delay the loading operations of the facility Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized Keep an official record of shipping routes and scale tapes for 2 years after a loading Accurately reflect the loading data in the certificates and other documents that we issue	From April 1, 2008 to March 31, 2009, CGC staff officially weighed 24,481,535 tonnes of grain for export from Canada. Service Standards were met 100% of the time.	Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Registration and Cancellation	Reply to phone calls or emails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times Monitor the system on weekends to ensure continued operation	Service Standards were met 100% of the time.	Informal feedback from stakeholders on a daily basis.
Licensing	Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers) Advise licensees of their licensing requirements 2 months prior to their licence renewal date Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence Ensure that customers are notified about changes in Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications Respond to customer inquiries within 24 hours	From April 1, 2008 to March 31, 2009, the Canadian Grain Commission had 157 licensees. It should be noted that some licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer). Service standards were met 100% of the time.	Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.

1. As established pursuant to the Policy on Service Standards for External Fees:
   • Service standards have not received parliamentary review; and
   • Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Canadian Heritage

Table 2: User Fees

 

User Fees Act, Access to Information and Privacy Secretariat (ATIP), 2008-2009
($ thousands)

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards*	Performance Result*	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for processing access requests files under the Access to Information Act	Other products and services	Access to Information Act	1992	7.6	3.5	443 (See Note 1)	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.	59% of requests were completed on time.	2009-10	3.5	1,194 (See Note 2)
									2010-11	3.5	946 (See Note 1)
									2011-12	3.5	936 (See Note 1)

B. Date last modified: N/A

C. Other Information

Website on Access to Information Act: http://laws.justice.gc.ca/en/a-1/8.html

Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

^* : According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

• performance standard, if provided, may not have received Parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison, independent complaint address); and
• performance results, if provided, are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for failed performance.

Note 1:   This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 2:   This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act. $312,170 of the estimated full cost includes software upgrade.

Table 2-B: External Fees

Policy on Service Standards for External Fees, Access to Information and Privacy Secretariat (ATIP), 2008-2009

A. External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act	Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request.	59% of requests were completed on time.	This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

B. Other Information:

Website on Access to Information Act: http://laws.justice.gc.ca/en/a-1/8.html

Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

¹ As established pursuant to the Policy on Service Standards for External Fees :

• Service standards may not have received parliamentary review; and
• Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Policy on Service Standards for External Fees, Canadian Conservation Institute (CCI), 2008-2009

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Special publications and products Special publications and products prices are determined by comparing market prices with those of other CCI publications, and by considering the size, content, and printing and translating costs for the product.	CCI responds to general questions or requests about publications within two working days if requests are telephoned or e-mailed to Publications Sales or to Client Services, or sent through E-Services on the CCI website. CCI processes publications and special products orders within a week of receiving payment. Packaging materials and procedures ensure that less than 2% of material arrives defective.	Data unavailable until September 2009 (Note B1).	N/A
Learning opportunities workshops CCI offers 14 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year. Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental).	CCI responds to general questions or requests about training within two working days if requests are telephoned or e-mailed to Learning Opportunities or Client Services, or sent through E-Services on the CCI website. For regional workshops, clients are notified of acceptance or rejection within eight weeks of the December 1 application deadline. CCI responds to new requests within three weeks. Clients are notified of acceptance or rejection within eight weeks and informed of whatever terms, conditions, and fees apply. CCI maintains an overall client satisfaction rate of 95%, based on 11 quality parameters (Note B2).	98% would recommend the course to someone else. Satisfaction with each workshop ranged from 91%-100%.	Provincial museum representatives took part in a consultation organized by CCI in February 2009 to identify client needs and establish programming for the 2009-2010 workshops.
Library services Photocopies, books and audio-visual material loans: no fees for Canadian clients and libraries. Small fees for foreign clients: Photocopies: US$10 for up to 20 pages (including shipping and handling); US$0.20 for each additional page; Loans: US$10 per book (including shipping and handling). Replacement costs for loss or damage: cost of the item plus a $50 processing fee.	CCI responds to general questions or requests about library services within two working days if requests are telephoned or e-mailed to Library Services or Client Services, or sent through E-Services on the CCI website. CCI processes requests for photocopies, books or facsimile transmissions within one week of receiving the request.	100% of requests are processed within one week.	N/A

B. Other Information:

B1: Preservation information management system (PIMS): Under development. Due to the complex nature of this system, the PIMS will be implemented in October 2009. Proteus, CCI's existing system, can only partly verify processing times and cannot give exact data on effective response times by type of service.

B2: Quality parameters (client satisfaction survey): Processing of request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.

B3: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.

Policy on Service Standards for External Fees, Canadian Audio-Visual Certification Office (CAVCO), 2008-2009

A. External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Certification Fees	The Canadian Audio-Visual Certification Office (CAVCO) is committed to issuing Certificates within 10 weeks after receiving a complete application.	CAVCO was able to meet its performance standards more than 95% of the time for all applications that were deemed complete when received by CAVCO. However, about 54% of all applications received were incomplete.	In 2008, a survey of recipients was undertaken as a part of the summative evaluation of the Canadian Film or Video Production Tax Credit. The survey noted some dissatisfaction with the time it takes to certify productions. However, it is difficult to interpret the results of this kind of survey because so many applications received by CAVCO are incomplete; CAVCO has to then ask applicants to provide missing information, which delays the process but is necessary to ensure all requirements in the Income Tax Act are met.

B. Other Information:

In early 2009, a process was put in place to review the completeness of applications when they are received so that tax credit officers will need to request less information once they have the file for review. An online application system will be implemented in the fall of 2009, which should significantly decrease processing time for applications submitted to CAVCO. In addition, the new system will accept only complete applications; the processing period will begin to be counted from that point forward.

Once the online system has been functional for 12 months, a survey will be conducted to evaluate satisfaction with this system and general CAVCO service delivery.

¹ As established pursuant to the Policy on Service Standards for External Fees:

• Service standards may not have received parliamentary review; and
• Service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Canadian International Development Agency

User Fees

($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charges for the processing of access requests filed under the Access to Information Act	R	Access to Information Act	1992	0.0	0.0	2,438.20	Response within the time limit prescribed by the Act; minimum of 80%	Response time of 63.7% for 2008-2009)	2009-10	n.a	n.a
Sub-total (R)				0.0	0.0	2,438.20			2010-11	n.a	n.a
Sub-total (O)				0.0	0.0	0.00			2011-12	n.a	n.a
Total				0.0	0.0	2,438.20

External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charges for the processing of access requests filed under the Access to Information Act	Minimum of 80%	63.7% for 2008-2009	Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, institution responsible for the ATIP program

Canadian Nuclear Safety Commission

User Fees/External Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue ($ 000)	Actual Revenue ($ 000)	Full Cost ($ 000)**	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue ($ 000)	Estimated Full Cost ($ 000)***
CNSC Cost Recovery Fees Regulations* - regulate the use of nuclear energy and substances in Canada	Regulatory Services ( R )	Nuclear Safety and Control Act CNSC Cost Recovery Fees Regulations	01-Jul-03	73,712	87,013	131,957	See Section III – Supplementary Information, External Performance Standards Table	See Section 3.5 - External Performance Standards Table	2009-10	97,597	147,392
									2010-11	100,138	149,719
									2011-12	102,929	138,161
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other Products and Services (O)	Access to information Act	1992	0	2	2	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca./en/A-1/218072.html	74% of ATIA requests closed during the reporting period were closed within the legislated timelines.	2009-10	0	0
									2010-11	0	0
									2011-12	0	0
Sub-Total (R)				73,712	87,013	131,957			2009-10	97,597	147,392
									2010-11	100,138	149,719
									2011-12	102,929	138,161
Sub-Total (O)				0	2	2			2009-10	0	0
									2010-11	0	0
									2011-12	0	0
Total				73,712	87,015	131,959			2009-10	97,597	147,392
									2010-11	100,138	149,719
									2011-12	102,929	138,161

B. Date Last Modified

 Extensive consultations with licensees and other key stakeholders took place prior to publication of the new CNSC Cost Recovery Fees Regulations in the Canada Gazette. On July 1, 2003, new CNSC Cost Recovery Fees Regulations were implemented, which replaced the former AECB Cost Recovery Fees Regulations (1996). The Cost Recovery Advisory Group (CRAG) met in October 2003 to discuss the CNSC’s Cost Recovery Program. CRAG members viewed the forum as a positive mechanism for information sharing. The agenda and minutes of the meeting are available on the CNSC’s website at www.nuclearsafety.gc.ca.

C. Other Information

 * Additional information may be found at www.nuclearsafety.gc.ca

 ** Calculation of full cost is based on CNSC audited financial statements. Includes services provided without charge from other government departments.

 *** Includes services provided without charge from other government departments.

Please refer to the CNSC audited financial statements for additional detailed information as follows:

 1. Auditors report: This report states that the CNSC has complied with the CNSC Cost Recovery Fees Regulations for 2008-2009.

 2. Details on revenue charged and the associated cost of operations by fee category.

The CNSC has established two internal dispute resolution mechanisms.  The first addresses disputes over the administration of fees and the other over regulatory activity assignments.  Details regarding the process and contact information are available on the CNSC Web site.

Canadian Radio-television and Telecommunications Commission

Table 2: User Fees

The only fee that the CRTC currently collects which is subject to the reporting requirements of the User Fees Act relates to the processing of access requests filed under the Access to Information Act.

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Access to Information Fees	Other Products and Services (O)	Access to Information Act	1992	$ -	$0.4	$45	Requests are completed as per the standards indicated in the Access to Information Act.  Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11 be made available within thirty (30) days after the request is received	During FY 2008-09, 58 new requests were received and 2 requests were carried over from FY 2007-2008. 47 requests were completed and processed in the following time frames: 37 completed within 30 days, 4 within 31 to 60 days and 6 within 61 to 120 days. 13 requests are still pending at the end of FY 2008-09	2009-10	$1	$45
									2010-11	$1	$45
									2011-12	$1	$45
Total									2009-10	$1	$45
									2010-11	$1	$45
									2011-12	$1	$45

External Fees and Policy on Service Standard for External Fees

CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations 1997, and the Telecommunications Fee Regulations 1995. These regulations can be located on the CRTC web site at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external “regulatory fees” and not “user fees” as defined in the User Fees Act. Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the User Fees Act (UFA), but rather the Treasury Board Policy on Service Standards for External Fees. 2008-2009 Service Standards and performance for Broadcasting and Telecommunications can be found on the CRTC Website.
http://www.crtc.gc.ca/eng/publications/reports/standards2008.htm
http://www.crtc.gc.ca/eng/publications/reports/t_standards08.htm

Furthermore, the Federal Court of Appeal dealt with a reference case regarding proposed changes to the CRTC Telecommunications Fee Regulations. In the Federal Court of Appeal’s decision issued on July 2, 2009 (http://decisions.fca-caf.gc.ca/en/2009/2009fca224/2009fca224.html) it was determined that changes to the Telecommunications Fee Regulations would not be subject to the provisions of the User Fees Act. As a result of the Court’s decision, the CRTC intends to issue a decision regarding the process which it re-opened in Telecom Public Notice 2008-13 to modify its telecommunications fee regulations as proposed in Telecom Decision CRTC 2006-71.

In order to be as comprehensive and transparent as possible with respect to CRTC external fees, information on broadcasting and telecommunications fees is being presented in the following table.

CRTC External Fees

Name of Fee	Fee Type	Fee Setting Authority	Date last Modified	2008-2009					Planning Years
				Forecasted Revenue	Actual Revenue ($000)	Full Cost ($000)	Performance Standards	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Broadcasting Licence Fees Part I Part II (note 1)	Regulatory (R) Right & Privilege	Broadcasting Act (Section 11) Broadcasting Licence Fee Regulations 1997	1997 1997	$27.2M $ -	$27.3M $ -	$27.3M $10.0M	http://www .crtc.gc.ca/ eng/publicat ions/reports /standards 2008.htm	http://www .crtc.gc.ca/ eng/publicati ons/reports /standards 2008.htm	2009-10	$33.5M	$33.5M
									2010-11	$32.9M	$32.9M
									2011-12	$28.5M	$28.5M
									2009-10	- $	$10.0M
									2010-11	- $	$10.0M
									2011-12	- $	$10.0M
Telecommunications Fees	Regulatory (R)	Telecommuni-cations Act (Section 68) Telecommuni-cations Fee Regulations 1995	1995	$29.9M	$27.5M	$27.5M	http://www .crtc.gc.ca/ eng/publica tions/repo rts/t_stand ards08.htm	http://www .crtc.gc.ca/ eng/publicat ions/reports/ t_standard s08.htm	2009-10	$31.0M	$31.0M
									2010-11	$25.1M	$25.1M
									2011-12	$25.1M	$25.1M
Total				$57.1M	$54.8M	$64.8M			2009-10	$64.5M	$64.5M
									2010-11	$58.0M	$58.0M
									2011-12	$53.6M	$53.6M

Note 1 No revenues for Part II licence fees are forecasted for these years as a result of ongoing litigation pertaining to a challenge of the CRTC’s Part II broadcasting licence fees. The Supreme Court of Canada has tentatively scheduled a hearing on October 19, 2009 to deal with the Part II licence fees issue. The amounts reflected in the estimated full cost column pertain to Industry Canada costs associated with broadcasting spectrum management.

Explanation of Revenue

The CRTC collects fees under the authority of the Broadcasting Act and Telecommunications Act and the regulations made pursuant to these Acts, namely the Broadcasting Licence Fee Regulations, 1997 and the Telecommunications Fee Regulations, 1995. For fiscal year 2008-2009 the Part I broadcasting licence fees total $27.3 million made up of $ 21.7 million respendable and $5.6 million non-respendable revenues. For the same period, telecommunications fees totalled $27.5 million made up of $18.7 million in respendable and $8.8 million in non-respendable revenues.

Broadcasting Licence Fees

Section 11 of the Broadcasting Act empowers the Commission to make regulations respecting licence fees. These regulations apply to all licensees other than those classes of undertakings specifically exempted under section 2 of the fee regulations. Every licensee subject to the regulations is required to pay a Part I and a Part II licence fee to the Commission annually. For 2008-2009 the CRTC collected a total of $27.3 in Part I fees. The CRTC did not assess or collect revenues for Part II licence fees as a result on the ongoing litigation pertaining to a challenge of the CRTC’s Part II broadcasting licence fees.

The Part I fee is based on the broadcasting regulatory costs incurred each year by the Commission and other federal departments or agencies, excluding Industry Canada spectrum management costs (which are recovered as a component of Part II licence fees). The Part I fee is equal to the aggregate of:

• the costs of the Commission’s broadcasting activity;
• the share of the costs of the Commission’s administrative activities that is attributable to its broadcasting activity; and
• the other costs included in the net cost of the Commission’s program attributable to its broadcasting activities, excluding the costs of regulating the broadcasting spectrum.

The estimated total broadcasting regulatory costs of the Commission are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e. Part III Report on Plans and Priorities). There is an annual adjustment amount to the Part I fee to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the licensee in a following year’s invoice.

The Part II fee is calculated at 1.365% of a licensee’s gross revenue derived from broadcasting activities in excess of an applicable exemption limit. The CRTC collects the Part II fees on behalf of the government, with all revenues collected being deposited to the Government of Canada’s Consolidated Revenue Fund (CRF).

Part II Fee and Legal Proceeding

Several legal proceedings have been filed in the Federal Court of Canada by broadcasters [1] challenging the legality of the Part II Licence Fee. These claims also seek the return of fees paid pursuant to section 11 of the Broadcasting Licence Fee Regulations, 1997 (the Regulations) from 1998 to 2006, plus interest and costs.

On December 14, 2006, the Federal Court Trial Division ruled that the CRTC’s Part II licence fees collected by the federal government from broadcasters and broadcast distributors were an illegal tax. The Crown appealed that decision to the Federal Court of Appeal. On April 28, 2008, the Federal Court of Appeal overturned the earlier ruling of the Federal Court Trial Division and declared that the Part II licence fees are valid regulatory charges and are not a tax. In June 2008, the plaintiffs filed applications for leave to appeal, of the Federal Court of Appeal decision, to the Supreme Court of Canada (SCC). In December 2008, the SCC approved the application for leave to appeal. A hearing date of October 19, 2009 has tentatively been scheduled by the SCC to deal with the Part II licence fees issue.

Telecommunications Fees

Section 68 of the Telecommunications Act sets out the authority for collecting telecommunications fees from carriers that the Commission regulates. Each company that files tariffs must pay fees based on its operating revenue, as a percentage of the revenue of all the carriers that file tariffs. For 2008-2009, the CRTC collected $27.5 million in telecommunications fees.

The annual fees the CRTC collects is equal to the aggregate of:

• the cost of the Commission’s telecommunications activity;
• the share of the costs of the administrative activities that is attributable to its telecommunications activity; and
• the other costs included in the net cost of the Commission’s program attributable to its telecommunications activity.

The Commission’s estimated total telecommunications regulatory costs are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e., Part III Report on Plans and Priorities). There is an annual adjustment amount to the telecommunications fees to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the carriers in a following year’s invoice.

Dispute Resolution – Fee Assessment

Under the CRTC’s dispute resolution process regarding the assessment of broadcasting licence fees and telecommunications fees:

• The first point of contact for fee payers concerning issues related to fee assessment or collection is the Commission’s Assistant Director, Financial Operations and Licence Fee Processing followed by the Director General Finance and Administrative Services. Fee payers may raise their concerns either by telephone conversation, e-mail or letter. To date the CRTC notes that the majority of fee payers concerns have been resolved at the staff level.
• Where an issue cannot be satisfactorily resolved at the staff level, fee payers are requested to document the nature of their concern in writing and submit it to the CRTC’s Secretary General for formal consideration. CRTC responds to all such letters.

---

[1] The fee paying members of the Canadian Association of Broadcasters ("CAB") and 14 Corporate Plaintiffs, and Vidéotron Ltée, Vidéotron (Regional) Ltée, and CF Cable TV inc.

Canadian Space Agency

3.3.2) User Fee Reporting - User Fees Act

(en milliers de dollars)

A. User Fee	Fee Type	Fee SettingAuthority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	0.1	0.1	73.7 (incl. Salary, EBP & O&M of the ATIA Coordinator)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	CSA responded to 17 access to information requests; 27 consultations from other government departments. CSA routinely waives fees in accordance with TBS guidelines. The Response time was within time limits in 94% of the requests.	2009-2010	0.1	75
									2010-2011	0.1	75
									2011-2012	0.1	75
Total				0.1	0.1	73.7			Total	0.3	225

* Access to Information Act

B. Date Last Modified:

N/A

C. Other Information:

The Canadian Space Agency (CSA) collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2008-2009 are for application fees. There was no need to charge for preparation and search fees.

---

3.3.3) Policy on Service Standards for External Fees

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	The most common performance measurement is the percentage of "on-time" responses as stipulated by the performance standard. For this reporting period those are 94% for the Access to Information Act.	The Access to Information Act and the Access to Information Regulations establish the service standard. Consultations were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other Information In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report to on the establishment of service standards for all external fees charged on a non-contractual basis. In CSA's context this policy applies to the ATI Program, for fees charged for the processing of access requests filed under the Access to Information Act (ATIA).

Canadian Transportation Agency

A) User Fees ($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008–2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards1	Performance Result1	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	< 1	< 1	14	Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/showtdm/cs/A-1//20090730	Requests completed within: 30 days – 56 % 31-60 days – 33 % 121 days and over – 11 %	2009-2010 2010-2011 2011-2012	< 1 < 1 < 1	14 14 14
Total (O)				1	1	14			2009-10	< 1	14
									2010-11	< 1	14
									2011-12	< 1	14

B) External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/showtdm/cs/A-1//20090730 .	Requests completed within: 30 days – 56 % 31-60 days – 33 % 121 days and over –11 %	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Citizenship and Immigration Canada

Table 2–A: User Fees

Table 2–A: User Fees
($ thousands)

User Fee	Fee Type	Fee–setting Authority	Date Last Modified	2008–2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Right of Permanent Residence Fee (RPRF)	Regulatory	Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA) and Immigration and Refugee Protection Regulations (IRPR)	May 3, 2006	$77,100	$85,786	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme. This fee was established in association with the 1995 federal budget and subsequently reduced by half as a result of Budget 2006.	This fee is payable by persons who will acquire permanent resident status in Canada. (See table entitled New Permanent Residents in 2008 in Section II – Strategic Outcome 1.) Protected persons and dependent children do not pay the RPRF.	This fee is closely linked to the processing of permanent resident applications in Canada and overseas.	2009‑10	$78,100	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme.
									2010–11	$77,700
									2011–12	$77,600
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$153,900	$189,409	$283,900	Permanent Residence Applications: Overseas: Contributes to the achievement of Government of Canada immigration levels by issuing visas in line with established annual targets. Priority processing is given to the reunification of immediate family members—spouses, partners and dependant children—and to skilled workers nominated by provincial governments. [Note: Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp To ensure data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.] Domestic: Recent average processing times for Case Processing Centres (CPC) are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp   Permanent Resident Card: Domestic: Same as previous. Permanent Resident Travel Document: Overseas: Processed expeditiously.	Permanent Residence Applications: Overseas: Immigrant Visas – In calendar year 2008, overseas missions delivered 100% of the overall visa target. A total of 215,934 immigrant visas were issued abroad. In calendar year 2008, missions finalized 50% of immediate Family Class applications within six (6) months, 70% within nine (9) months and 80% within 11 months. Missions finalized 50% of Provincial Nominees within seven (7) months, 70% within nine (9) months and 80% within 11 months. Domestic: Sponsorship—spouse, child—processing times as of December 2008 were 32 days. In calendar year 2008, 80% of immediate Family Class applications processed in Canada were finalized within 18 months. Permanent Resident Card (PRC): Domestic: Cards for new PRs are processed within three to four (3–4) weeks. As of December 31, 2008, at CPC–PRC the processing time for the replacement or renewal of a PR card for existing PRs was 77 days. Permanent Resident Travel Document: Overseas: In calendar year 2008, 57% of applications were processed within two (2) days.	2009–10	$197,800	$283,900
									2010–11	$206,400	$283,900
									2011–12	$215,300	$283,900
Work Permit Fee (individual and performing artist groups)	Regulatory	IRPA and IRPRegulations.	January 2, 1997	$44,500	$51,365	$79,400	Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp   http://www.cic.gc.ca/english/information/times/canada/process–in.asp	Overseas: In calendar year 2008, 45% of applications were finalized within 14 days, this increased to 59% at 28 days.   Domestic: Recently, at CPC–Vegreville the average processing time is 46 calendar days.	2009–10	$45,400	$79,400
									2010–11	$46,400	$79,400
									2011–12	$47,700	$79,400
Study Permit Fee	Regulatory	IRPA and IRPRegulations.	June 1, 1994	$24,000	$22,226	$29,600	Same as previous.	Overseas: In calendar year 2008, 44% of applications were finalized within 14 days, this increased to 65% at 28 days. Domestic: Recently, at CPC–Vegreville the average processing time is 47 calendar days.	2009–10	$22,000	$29,600
									2010–11	$22,300	$29,600
									2011–12	$22,600	$29,600
Temporary Resident Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Regulatory	IRPA and IRPRegulations.	January 2, 1997	$108,900	$88,973	$124,600	Overseas: Temporary Resident (TR) Visas – Processed expeditiously. Past processing times for each overseas mission and by visa category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp Domestic:  Extensions—Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp	Overseas: In calendar year 2008, 54% of TR visa applications were finalized within two (2) days. Domestic: Extension of status – Recently, at CPC–Vegreville the average processing time is 64 calendar days.	2009–10	$95,600	$124,600
									2010–11	$97,100	$124,600
									2011–12	$98,400	$124,600
Temporary Resident Permit Fee	Regulatory	IRPA and IRPRegulations.	January 2, 1997	$2,500	$2,403	$3,700	Overseas: Processed expeditiously. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp	Temporary Resident Permit (TRP): Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard. Domestic: Recently, at CPC–Vegreville the average processing time is 77 calendar days. Extension of status: Recently, at CPC–Vegreville the average processing time is 74 calendar days.	2009–10	$2,300	$3,700
									2010–11	$2,300	$3,700
									2011–12	$2,300	$3,700
Restoration of Temporary Resident Status Fee	Regulatory	IRPA and IRPRegulations.	June 28, 2002	$2,000	$2,430	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit costs.	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	2009–10	$1,800	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit costs.
									2010–11	$1,800
									2011–12	$1,800
Other immigration services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and replacement of immigration documents)	Regulatory	IRPA and IRPRegulations.	Various	$1,700	$2,230	$3,200 (Note 8)	Domestic: Certification and replacement immigration document within six to eight (6–8) weeks. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp Overseas: See comments for performance standards.	2009–10	$1,800	$3,200
									2010–11	$2,000	$3,200
									2011–12	$2,200	$3,200 (Note 8)
Right of Citizenship Fee (ROCF )	Regulatory	FAA; Citizenship Act and Citizenship Regulations.	January 2, 1997	$20,900	$15,132	This fee was established in association with the 1995 federal budget. Costs associated with this fee are related to the overall cost of the citizenship regulatory scheme.	This fee is payable by persons obtaining citizenship status. (See Section 2 – Citizenship Program for details.) Persons under 18 years of age do not pay the ROCF.	This fee is linked to acquisition of citizenship status. (See Change of Citizenship Fees.)	2009–10	$12,000	This fee was established in association with the 1995 federal budget. There is no cost associated with this fee.
									2010–11	$12,000
									2011–12	$12,000
Change of Citizenship Fees; Grant, Retention,  Resumption, Renunciation of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$26,000	$18,574	$73,900	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2008–2009, processing times for individuals applying to become a citizen (Grant of Citizenship) were reduced from 15‑18 months to 10–12 months.	2009–10	$16,000	$73,900
									2010–11	$16,000	$73,900
									2011–12	$16,000	$73,900
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$4,000	$4,775	$19,700	Recent average processing times for Proof of Citizenship are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2008–2009, processing times for 80% of cases for the issuance of a citizenship certificate (Proof of Citizenship) increased from five to seven (5–7) months to 10 months.	2009–10	$2,400	$19,700
									2010–11	$2,400	$19,700
									2011–12	$2,400	$19,700
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA )	Other products and services	Access to Information Act.	1992	$100	$78	$1,900 (Note 9)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA . Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A–1/218072.htm l.	CIC received 14,034 requests under the ATIA in 2008–2009 and completed 13,616 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 63% of cases. Response time was extended in 37% of cases. Overall, CIC met deadlines for 95.24% of the requests over the course of the year.	2009–10	$100	$1,900
									2010–11	$100	$1,900
									2011–12	$100	$1,900 (Note 9)
User Fees				$465,600	$483,381	$619,900			2009–10	$475,300	$619,900
									2010–11	$486,500	$619,900
									2011–12	$498,400	$619,900

Notes:
1: Source: 2008–2009 Report on Plans and Priorities.
2: All amounts are net of current year remissions.
3: 2007–2008 full costs and estimated full costs include an estimate for other government departments and agencies and represent the best available cost data. Participating departments and agencies in CIC’s Cost Management Model for 2007–2008 are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Social Sciences and Humanities Research Council of Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Court Administration Services; Federal Court/Federal Court of Appeal; Human Resources and Skills Development Canada; and Canada Border Services Agency – Mission Integrity Officers only. The following departments and agencies did not participate in the 2007–2008 Cost Management Process: Canada Border Services Agency, Canadian Security Intelligence Service, and Department of Justice. Costs are not included in the 2007–2008 Cost Management Model.

4: Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as average while overseas’ processing times are expressed as x% in y days.
5: All fees or modifications to fees that existed prior to the User Fees Act (UFA ) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• Performance standard, if provided, may not have received parliamentary review.
• Performance standard, if provided, may not respect all established requirements under the UFA (e.g., international comparison; independent complaint address).
• Performance result, if provided, is not legally subject to the UFA.
• 6: Statistics for domestic regions were current as of December 31, 2008.
  7: Source: 2009–2010 Report on Plans and Priorities.
  8: Full costs include only rehabilitation cases and authorization to return to Canada costs.
  9: Source Annual Report 2007–2008 — Privacy Act, Access to Information Act. Website: http://www.cic.gc.ca/english/resources/publications/privacy/atip2007-08.asp#partII_report.
  10: Source: All overseas’ data are from CAIPS as of April 7, 2009, PR Card data is from CCS system, CPC–Vegreville data is from CPC–Vegreville systems, Citizenship data is from the Global Case Management System.
  

Table 2-B: Policy on Service Standards for External Fees

External Fee	Service Standard [notes 1, 2 and  3]	Performance Results [note 3]	Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee)	This fee is not a processing fee, but rather a fee that is paid in order to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of Permanent Resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant; i.e. either at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office, or prior to the finalization of the PR visa abroad, or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee. (See next item on list)	This fee is closely linked to the processing of permanent resident applications. Right of Permanent Residence Fees are, to a certain degree, subject to the wishes of the individual client as to when they are paid. Legally, the only requirement is that they be paid prior to the issuance of a PR visa abroad and prior to granting PR status in Canada.	The fee was reduced by half at the beginning of fiscal year 2006–2007.
Permanent Residence Application Fee, Permanent Resident Card Fee, and Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes	Immigration levels are set by Cabinet once a year. In order to comply with levels, and since demand (intake) far outweighs set levels, once levels’ targets are met, excess applications may wait in queue for lengthy periods until “levels room” opens up the following year. Without intake controls, and to avoid being in contempt of Parliament, it is not possible to set service standards for applications outside of the priority processing queue. Highest priority processing is given to immediate Family Class—spouses, etc. At overseas missions and in Canada, the service standard is to finalize the majority of cases within six (6) months. Priority processing for Provincial Nominees and Quebec Economic (Skilled Worker and Business) classes at overseas missions is done as quickly as possible taking into consideration levels’ plan. Permanent Resident Cards: Majority within 30 days. Permanent Resident Travel Document: Two (2) days for routine cases.	Permanent Residence Applications Overseas: Immigrant Visas: In calendar year 2008 overseas missions delivered 100% of the overall visa target. A total of 215,934 immigrant visas were issued abroad. In calendar year 2008, missions finalized 50% of immediate Family Class applications within six (6) months, 70% within nine (9) months and 80% within 11 months. Missions finalized 50% of provincial nominees within seven (7) months, 70% within nine (9) months and 70% of Quebec Economic applications within 12 months. Domestic: Sponsorship (spouse, child) processing times as of December 2008 were 32 days. In calendar year 2008, 80% of immediate Family Class applications processed were finalized within 18 months. Permanent Resident Card: Domestic: Cards for new PRs are processed within three to four (3-4) weeks. Processing time for the replacement or renewal of a PR card for existing PRs, as of December 31, 2008, was 77 days at the CPC-PRC. Permanent Resident Travel Document: Overseas: In calendar year 2008, 57% of applications were processed within two (2) days.	All the current fees are subject to the Government of Canada regulatory process for cost recovery fees which includes consultation requirements. Consultations took place at the time each of them was imposed as part of the regulatory process. The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to its mandate including fees and service standards. CIC consults regularly with stakeholders including the Canada Bar Association, the Canadian Council for Refugees, Immigration Practitioners, etc. Future processing fees will be subject to the User Fee Act. Section 4 of the User Fee Act specifies the consultative requirements that will apply when new user fees are considered.
Work Permit Fee (individual and performing artist groups)	Overseas: Four (4) weeks for the majority of cases. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates for uncomplicated cases only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2008, 59% of applications were finalized within 28 days. Domestic: Recently, the average processing time is 46 calendar days at CPC–Vegreville.	See previous
Study Permit Fee	Same as above	Overseas: In calendar year 2008, 44% of applications were finalized within 14 days, this number increases to 65% within 28 days. Domestic: Recently, the average processing time is 47 calendar days at CPC–Vegreville.	See previous
Temporary Resident Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Overseas: Two (2) days for the majority of cases. Domestic: 40 calendar days for majority of cases—includes 10 days for mailing time.	Overseas: In calendar year 2008, 54% of TRV applications were finalized within two (2) days. Domestic: Extension of status – Recently, the average processing time is 64 calendar days at CPC–Vegreville.	See previous
Temporary Resident Permit Fee	Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: 40 calendar days for majority of cases —includes 10 days mailing time.	Temporary Resident Permit: Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: Recently, the average processing time is 77 calendar days at CPC–Vegreville. Extension of status: Recently, the average processing time is 74 calendar days at CPC–Vegreville.	See previous
Restoration of Temporary Resident Status Fee	Domestic: 40 calendar days—includes 10 days mailing time.	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	See previous
Other immigration services (various)	Certification and replacement of immigration document: Six to eight (6-8) weeks for the majority of cases. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	See previous
Right of Citizenship Fee	Service standard is linked to the processing of the application for a Grant of Citizenship, similar to the Right of Permanent Residence Fee.	This fee is linked to the acquisition of citizenship status. (See Change of Citizenship Fee)	See previous
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	12-15 months for the majority of cases.	In 2008–2009 processing times for individuals applying to become a citizen (Grant of Citizenship) were reduced from 15-18 months to 10-12 months.	See previous
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Five (5) months for the majority of cases.	In 2008–2009 processing times for 80% of cases for the issuance of a citizenship certificate (proof of citizenship) increased from five to seven (5-7) months to 10 months.	See previous
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	30 days following receipt of request unless an extension is requested.	CIC received 14,034 requests under the Access to Information Act in 2008–2009 and completed 13,616 requests during the same period—requests carried over from previous year. CIC provided a response within 30 days following receipt of the request in 63% of cases. Response time was extended in 37% of cases. Overall, CIC met deadlines for 95.24% of the requests over the course of the year.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Notes:

1. Service standards for immigration and citizenship processes are not published, but are internal benchmarks. Processing times for most processes are published on CIC’s website at http://www.cic.gc.ca/english/information/times/index.asp and are updated regularly. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as averages while overseas processing times are expressed as x% in y days/months. Providing good service for fee paid is not only a question of processing time. Often, faster processing would be poor client service such as affording an unreasonably brief time frame to provide needed documentation or rejecting a reasonable excuse from an applicant as to why they cannot attend a scheduled interview. Some elements of processing times are outside the control of CIC, and within the control of the applicant or other agencies such as CSIS, RCMP, CBSA. Due to case complexity and legal requirements, processing standards should not represent finalization of all cases, but rather for a given percentage within a given time frame or as averages.
2. The Department’s original plan to introduce client service standards in 2008–2009 has been reoriented as follows for 2009–2010:
   • Publish a service declaration that will include CIC’s client commitment, a link to processing times and to gather feedback from the client.
   • Develop and begin the implementation of an action plan to set service standards for grants and contributions.
   • Develop and begin the implementation of an action plan to set operational standards for certain business lines based on standardized processes in order to assess the readiness for a service standard model.
   • Develop a performance measurement model for standards.
3. All fees or modifications to fees that existed prior to the coming into force of the User Fees Act (UFA) on March 31, 2004, are not subject to that legislation. Therefore:
   • Performance standard, if provided, may not have received Parliamentary review.
   • Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
   • Performance result, if provided, is not legally subject to UFA section 5.1.

Commission for Public Complaints Against the RCMP

Table 2-A: User Fees

($ thousands)

A. User Fee	Fee Type	Fee Setting Authority	Date Last Modified	2007-2008
				Forecast Revenue	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results
Fees charged for the processing of access requests files under the Access to Information Act	Other Products and Services (O)	Access to Information Act	1992	-	0	30	Response provided within 30 days following receipt of request; the response may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.	100 %
Planning Years
Fiscal Year			Forecast Revenue ($000)			Forecast Costs ($000)
2008-2009			0			30
2009-2010			0			30
2010-2011			0			30
Total						90
B. Date Last Modified
C. Other Information

Correctional Service Canada

Table 2: User Fees / External Fees

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Perfor-mance Standards	Perform-ance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fee charged for the processing of access requests filled under the Access to Informa-tion Act (ATIA)	R	Access to information ACT	April 2004	3.5	3.1	3,268.8	Request should be responded to within 30 days, unless extensions are warranted as per section 9 of the Act.	54%	2009-10	3.5	3 600
									2010-11	3.5	3 600
									2011-12	3.5	3 600
Sub-Total (R)				3.5	3.1	3 268.8			2009-10	3.5	3 600
									2010-11	3.5	3 600
									2011-12	3.5	3 600
Sub-Total (O)				0.0	0.0	0.0			2009-10	0.0	0.0
									2010-11	0.0	0.0
									2011-12	0.0	0.0
Total				3.5	3.1	3 268.8			2009-10	3.5	3 600
									2010-11	3.5	3 600
									2011-12	3.5	3 600
									Total	10.5	10 800

B. Date Last Modified: N/A

C. Other Information: N/A

Table 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fee charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.  Due to staff shortage and a realignment of ATI responsibilities, there has been a signficant decrease in the compliance rate.	54% on time for ATI requests	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992

Other Information: N/A

Department of Foreign Affairs and International Trade

Table 2: User Fees/External Fees

Table 2.1-A: User Fees Act - Access to Information

^* Amounts differ from 2009-10 Annual Reference Level Update.

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue*	Estimated Full Cost
Sub-Total (R)	N/A	N/A	N/A	2009-10	N/A	N/A
				2010-11	N/A	N/A
				2011-12	N/A	N/A
Sub-Total (O)	103.0	8.0	3,910	2009-10	8.5	3,910
				2010-11	9.0	8,440
				2011-12	9.5	8,440
Total	103.0	8.0	3,910	2009-10	8.5	3,910
				2010-11	9.0	8,440
				2011-12	9.5	8,440

^* Amounts differ from 2009-10 Annual Reference Level Update.

Table 2.1-B: Policy on Service Standards for External Fees-Access to Information

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html. The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure.	Statutory deadlines met 60.8% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: The department has experienced an average annual increase in ATIA-related activities of 12.7% over the last 13 years, and the growth in overall workload for the Access to Information and Privacy (ATIP) office has picked up speed over the last few years. Since 2004-05 the average annual increase for all types of ATIP requests has been 24%.

The department has submitted comprehensive business plans to address the performance gap in processing of access requests and intends to significantly improve service in the long term. Estimated costs for future years are based on the approval of a TBS Business Case via the Program Integrity Fund that would increase the size of the Access to Information and Privacy Protection Division by 26 positions. If approved, the full cost in upcoming years for the ATIP office is estimated at $8.4 million.

In previous years revenues were calculated using the amount of fees charged to the applicants. For the 2008-09 fiscal year, DFAIT changed the way it calculated revenues to reflect the amount of fees paid.

The difference is associated with the amount of fees waived by the department and the fees unpaid by the applicant.

Table 2.2-A: User Fees Act-International Youth Program

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Sub-Total (R)	7,100	7,286	7,100	2009-10	8,300	8,300
				2010-11	9,100	9,100
				2011-12	9,100	9,100
Sub-Total (O)	N/A	N/A	N/A	2009-10	N/A	N/A
				2010-11	N/A	N/A
				2011-12	N/A	N/A
Total	7,100	7,286	7,100	2009-10	8,300	8,300
				2010-11	9,100	9,100
				2011-12	9,100	9,100

Table 2.2-B: Policy on Service Standards for External Fees-International Youth Program

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Any national of a foreign state who applies to enter Canada under an international youth program shall, if the application is approved, pay a fee of $150.	Increased number of opportunities for young Canadians to travel and work abroad Increased number of participants in the IYP	21 bilateral arrangements concerning youth mobility, including two signed in 2008-09. Negotiations with six countries now in concluding stages, and 18 additional countries identified as priorities for negotiation 64,871 participants-an increase of over 14%	Consultations for the implementation of fees included direct communications, and Ipsos Reid conducted interviews with 25 stakeholders, including non-governmental organisations, DFAIT, Citizenship and Immigration Canada (CIC), missions abroad and foreign government stakeholders, resulting in an overall positive reaction.

Other Information: 33% of the 2008-09 budget ($2,330,000) was transferred to CIC headquarters to increase operational capacity at CIC centres to process international youth program (IYP) applications.

26% of the 2008-09 budget ($1,840,000) was used to fund additional DFAIT employees dealing exclusively with services to IYP applicants in terms of support for application procedures, promotion of the program and the processing of applications.

24% of the 2008-09 budget ($1,700,000) was used for the promotion of the IYP in Canada through national ad campaigns, fairs and conferences.

7% of the 2008-09 budget ($790,000) was used for the management of the program at DFAIT headquarters, including a Canadian 1-800 number phone service providing information on the IYP to young participants.

The IYP is currently engaged in a comprehensive review of its accountability, risk and audit framework, along with research and development of an official Service Standard Policy, development of a new standard operating procedures manual, and research and development of a new official IYP Privacy of Information Policy.

Details of International Youth Programs can be found at www.international.gc.ca/experience.

Table 2.3-A: User Fees Act-Export/Import Fees

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Sub-Total (R)	N/A	N/A	N/A	2009-10	N/A	N/A
				2010-11	N/A	N/A
				2011-12	N/A	N/A
Sub-Total (O)	12,000	8,389	22,000	2009-10	12,000	19,000
				2010-11	12,000	19,000
				2011-12	12,000	19,000
Total	12,000	8,389	22,000	2009-10	12,000	19,000
				2010-11	12,000	19,000
				2011-12	12,000	19,000

Table 2.3-B: Policy on Service Standards for External Fees-Export/Import Fees

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees for the issuance of export and import certificates and permits	Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the Bureau's officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.	98% success rate on the processing of over 500,000 applications in fiscal year 2008-09.	Efforts in 2008-09 went mainly to the redesign and revamp of the Bureau's website. Identification of the various types of stakeholders is under way to select the best survey method(s) and consultations.

Table 2.4-A: User Fees Act-Consular Services

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue1	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Sub-Total (R)	N/A	N/A	N/A	2009-10	N/A	N/A
				2010-11	N/A	N/A
				2011-12	N/A	N/A
Sub-Total (O)	97,713	89,150	76,669	2009-10	97,713	87,421
				2010-11	92,848	90,401
				2011-12	97,720	91,555
Total	97,713	89,150	76,669	2009-10	97,713	87,421
				2010-11	92,848	90,401
				2011-12	97,720	91,555

Table 2.4-B: Policy on Service Standards for External Fees-Consular Services Fee

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Consular Services Fee	Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp as well as at all missions abroad, where they are either in public view or can be provided by employees. Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately.		The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.

Table 2.5-A: Specialized Consular Service

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue1	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Sub-Total (R)	N/A	N/A	N/A	2009-10	N/A	N/A
				2010-11	N/A	N/A
				2011-12	N/A	N/A
Sub-Total (O)	3,500	4,210.5	4,921	2009-10	4,250	5,584
				2010-11	4,250	6,336
				2011-12	4,250	7,190
Total	3,500	4,210.5	4,921	2009-10	4,250	5,584
				2010-11	4,250	6,336
				2011-12	4,250	7,190

Table 2.5-B: Policy on Service Standards for External Fees-Specialized Consular Services Fee

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Specialized Consular Services Fee	These standards are available to clients online at http://www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions.	Missions abroad entered 3,119 legal/notary cases in the last fiscal year. Client feedback from 388 clients demonstrated an overall satisfaction level with the legal/notary service of 91%	The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.

Table 2.6-A: User Fees Act-Passport Canada

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Sub-Total (R)	N/A	N/A	N/A	2009-10	N/A	N/A
				2010-11	N/A	N/A
				2011-12	N/A	N/A
Sub-Total (O)	276,583	263,823	304,354	2009-10	296,300	344,156
				2010-11	281,556	372,173
				2011-12	296,329	384,674
Total	276,583	263,823	304,354	2009-10	296,300	344,156
				2010-11	281,556	372,173
				2011-12	296,329	384,674

Table 2.6-B: Policy on Service Standards for External Fees-Passport Canada Revolving Fund

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Passport Canada Revolving Fund	The standard turnaround times in working days are: - Offices: Regular services 10 - Offices: Urgent services Next working day - Offices: Express services 2 to 9 - Mail-in: Regular services 20 - Receiving agent-Regular services 20	In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents.	N/A

---

• ¹ As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

• ² Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

• ³ Figures represent the approximate Treasury Board of Canada Secretariat values as per the 2009-10 DFAIT Annual Reference Level Update. At the time of DPR publishing the values were being reassessed.

Department of Justice Canada

Table 2: User Fees

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result1	Fiscal Year	Forecast Revenue	Estimated Full Cost
The family Order and Agreements Enforcement Assistance (FOAEA)	Regulatory	FOAEA Act	March 1999	7,000	7,141	7,141	Yes	Results are available in table 2-B	2009-10	7,000	7,000
									2010-11	7,000	7,000
									2011-12	7,000	7,000
The Central Divorce Proceedings	Regulatory	CRDP Fee Order	May 1986	750	723	723	Yes	Results are available in table 2-B	2009-10	800	800
									2010-11	800	800
									2011-12	800	800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other product and services	Access to Information Act (ATIA)	1992	4	6	1,424	Yes	Results are available in table 2-B	2009-10	5	2,250
									2010-11	5	2,500
									2011-12	5	2,750
Sub-Total (R)				7,750	7,864	7,864			2009-10	7,800	7,800
									2010-11	7,800	7,800
									2011-12	7,800	7,800
Sub-Total (O)				4	6	1,424			2009-10	5	2,250
									2010-11	5	2,500
									2011-12	5	2,750
Total				7,754	7,870	9,288			2009-10	7,805	10,050
									2010-11	7,805	10,300
									2011-12	7,805	10,550

Other Information
ATIA
Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

Table 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
The family Order and Agreements Enforcement Assistance (FOAEA)	Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days. Garnishment applications under Part II of the Act will be in effect 35 days after receipt. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days. Public enquiries are to be responded to within 48 hours.	A total of 25,742 applications received and treated within 10 business days. Standard met at 100%. 79,786 garnishment applications accepted within the time frame. Standard met at 100%. 10,607 applications received and processed within the time frame. Standard met at 100%. 93,974 calls received through the automated interactive voice response system (IVR).	Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction
The Central Divorce Proceedings	Clearance Certificates are to be issued within 3 weeks of receipt of the application. Divorce information is to be provided to Statistics Canada annually, according to schedule. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. Quarterly invoices and compensation reports are to be issued within 30 days.	Standard met at 90%. Standard met 100%. 17,829 telephone enquires and written enquiries was received and standard was met at 90%. Standard met at 100%.	A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicates strong levels of satisfaction.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1	Standard met at 95.0%.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:
N/A

Economic Development Agency of Canada for the Regions of Quebec

Table 2a: User Fees Act

The table presents revenue and user fees costs.

User fee: fees may be charged under the Access to Information Act.

Fee type: other products and services

Fee-setting authority: Access to Information Act

Date last modified: 2000

Performance standard: response must be provided within 30 days following receipt of request. Pursuant to section 9 of the Act, the response time may be extended; notice of extension must then be sent within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/A_1/index.html.

Performance results:

(in thousands of dollars)

2008-2009			Planning years
Planned revenue	Actual revenue	Full cost	Fiscal year	Planned revenue	Estimated full cost
0.2	0.1	66.1	2009-2010	0.2	67.0
			2010-2011	0.2	68.0
			2011-2012	0.2	69.0

Other information: N/A

Table 2b: Policy on Service Standards for User Fees

In line with the Policy on service standards for user fees, the table presents the latest performance results and main events or plans regarding stakeholder consultation.

User fee	Service standard1	Performance result2	Stakeholder consultation
Fees charged for processing access requests submitted to the Agency under the Access to Information Act	Response must be provided within 30 days following receipt of request. Pursuant to section 9 of the Act, the response time may be extended in certain situations; notice of extension must then be sent to the applicant within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/A_1/index.html.	Response given to 53% of requests within the normal 30-day timeframe. With respect to 26% of requests, response time was extended pursuant to section 9 of the Act, and in all those cases the applicants were notified.	The Access to Information Act establishes the service standard, in particular by setting processing times.

Other information:

Some access requests may be processed informally, and that no fee is charged in such cases.

---

Notes:

1 Pursuant to the Policy on Service Standards for User Fees:

• Performance standards may not have received parliamentary review.
  
• Service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Environment Canada

Table 2: User Fees

Table 2a: User Fees ($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards 1	Performance Result 1	Fiscal Year	Forecast Revenue	Estimated Full Cost
Ocean Disposal Permit Application Fees	R	Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations	2001	200.0	220.0	1,021.0	Each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette about 120 days after applying when the application is complete and there are no concerns on the part of other stakeholders. Under the terms of the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to national guidelines, produce an annual report on activity, produce a financial summary of revenues, expenses and value for clients, and report results of monitoring to the Office for the London Convention.	Met service standards. Applications were reviewed within the 120-day timeframe. Advice was provided to applicants to assist in timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported. For more information, go to www.ec.gc.ca/seadisposal/.	2009-10	200.0	1,021.0
									2010-11	200.0	1,021.0
									2011-12	200.0	1021.0
Ocean Disposal Site Monitoring Fees	R	Financial Administration Act, para. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring)	2001	1,400.0	1,078.7	1,150.0	The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and demonstrates that the resource is used sustainably for the Canadian public.	Met the service standards. Permittees disposed of dredged and excavated material according to their permits. Representative monitoring was carried out in accordance with monitoring guidelines.	2009-10	1,600.0	1,300.0
									2010-11	1,600.0	1,300.0
									2011-12	1,600.0	1,300.0
New Substances Notification	R	Canadian Environmental Protection Act, 1999, s. 328, New Substances Fees	2009	327.0	513.5	3,700.0	All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt.	All New Substances Notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95 percent of the time within 10 days.	2009-10	400.0	2,200
									2010-11	400.0	2,200
									2011-12	400.0	2,201
Migratory Bird Program: Migratory Game Bird Hunting Permit	R	Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations C.R.C., c.1035	1998 (SOR/98-314)	2,006.0	1,628.6	960.0	Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) outlets, and selected provincial and private vendors from August 1 to March 10. The performance standard is to ensure adequate numbers of permits are available for distribution within that timeframe. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must go to a vendor that sells the permit. The permit is bought on the spot; therefore, the service standard is that the hunter can get a hunting permit upon request. People purchasing the permit should receive one within minutes of completing the transaction. The permit fee was increased by $5.00 in 1998.	99.9 percent of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There is an average of four to five complaints each year that permits were not available from CPC because the CPC outlet did not order more stock. Problems such as this are rectified by CPC within two days.	2009-10	1,700.0	960.0
									2010-11	1,700.0	960.0
									2011-12	1,700.0	960.0
Migratory Bird Program: Habitat Conservation Stamp	R	Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations	1991	2,200.0	1,686.1	2,200.0	Conservation Stamps are sold for $8.50 each and must be affixed to the Migratory Game Bird Hunting Permit to validate it. The performance standard is to ensure adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) outlets, and selected provincial and private vendors from August 1 to March 10. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). People may not purchase a permit without the stamp pre-affixed to it; therefore, the hunter and/or his or her representative must go to a vendor that sells the permit. The permit is bought on the spot; thus, the service standard is that the hunter receives a wildlife stamp affixed to the permit. People purchasing the permit should receive the stamp within minutes of doing the transaction. For collectors: Stamps bought from CPC may be purchased by mail order, telephone and fax, and at selected CPC outlets, and require a two-week processing period. Stamps bought from WHC-selected vendors may be ordered in person, by telephone and through mail order. Processing time is two weeks if not bought in person. Stamp fees increased by $1.00 in 1991.	Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone and fax, and at selected CPC outlets were processed within the two-week processing period. Stamps bought from WHC-selected vendors, either in person or by telephone or mail order, were processed within the two-week processing period. No complaints were received that stamps were unavailable.	2009-10	1,800.0	2,200.0
									2010-11	1,800.0	2,200.0
									2011-12	1,800.0	2,200.0
Migratory Bird Program: avicultural permits, taxidermist permits and eiderdown permits	R	Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations	Prior to 1978	8.2	0.7	34.0	These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the Canadian Wildlife Service Permit Policy: for example, with respect to aviculture, applicants must demonstrate that they will do wing-cliping or keep the birds in an enclosure to prevent mixing with wild populations. Each region may attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application.	All applications were processed within the 30-day timeframe, unless site inspections were required. In those cases (10 percent of all the applications), an additional 30 days were required to process the application.	2009-10	8.2	34.0
									2010-11	8.2	34.0
									2011-12	8.2	34.0
Cap Tourmente National Wildlife Area: Permit Sales	R	Canada Wildlife Act, s. 12; Canada Wildlife Act. Area Regulations	2001	190.0	97.4	152.1	To add to the enjoyment of hunters during the hunting season at Cap Tourmente, facilities are well maintained, with well-groomed trails and rest areas, adequate parking and sufficient washroom facilities, etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years.	According to a survey conducted with hunters in 2005, there is a great deal of satisfaction with the quality and condition of the facilities.	2009-10	190.0	225.0
									2010-11	190.0	225.0
									2011-12	190.0	225.0
Fees charged for the processing of access requests filed under the Access to Information Act	O	Access to Information Act, ss. 11(1) and para. 77(1)d); Access to Information Regulations	1992	13.1	13.1	1,155.5	A response provided within 30days following receipt of request; the response time may be extended under section 9 of the Act. A notice of extension must be sent within 30 days after receipt of the request. The Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.	Statutory deadlines were met 83 percent of the time	2009-10	13.5	1,155.0
									2010-11	14.0	1,200.0
									2011-12	14.5	1,200.0
Cap Tourmente National Wildlife Area: Entry Sales	O	Canada Wildlife Act, s. 12; Canada Wildlife Area Regulations	2003	231.0	152.4	338.2	To add to the enjoyment of visitors during the operating season at Cap Tourmente, facilities are well maintained, with well-groomed trails and rest areas adequate parking and sufficient washroom facilities, etc. These facilities are necessary to meet the needs of visitors, ensure that they have an enjoyable time and encourage them to return in future years. In addition, visitors have access to bilingual reception and interpretative services to help them about the Wildlife Area and answer their questions.	According to feedback received from a number of visitors, there is general satisfaction with the reception and interpretative services, and the quality and condition of the facilities.	2009-10	226.0	260.0
									2010-11	226.0	260.0
									2011-12	226.0	260.0
Sub-Total (R)				6,331.2	5,225.0	9,217.1			2009-10	5,825.2	8,419.0
									2010-2011	5,825.2	8,419.0
									2011-2012	5,825.2	8,419.0
Sub-Total (O)				244.1	165.5	1,493.7			2009-10	239.5	1,415.0
									2010-2011	240.0	1,460.0
									2011-2012	240.5	1,460.0
Total				6,575.3	5,390.5	10,710.7			2009-10	6,064.7	9,834.0
									2010-2011	6,065.2	9,879.0
									2011-2012	6,065.7	9,879.0

---

According to prevailing legal opinion, when fees were introduced or an associated law or regulation was modified most recently prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Table 2b: External Fees

A. External Fee	Service Standard2	Performance Results3	Stakeholder Consultation
Regulatory Services
Ocean Disposal Permit Application Fees	Under the application fee, each application will be reviewed according to Schedule 6 of CEPA and the Disposal at Sea Regulations. This involves public notice, application that provides detailed data, scientific review and payment of fees. Each permit will be published in the Canada Gazette from about 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee Environment Canada committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to national guidelines, produce annual report on activity, produce financial summary of revenues, expenses and value for clients, and report results to London Convention office.	Met service standards. Applications were reviewed within the 120-day time frame. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with clients in each region. Disposal site monitoring was conducted and reported. For further details, see www.ec.gc.ca/ seadisposal/	Application fees set in 1993 were rolled over in 2001. Regulatory Impact Assessment Statement and multi-stakeholder consultations were conducted before each regulation was enacted. Multi-stakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance for the fee, but concern for how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was done in 2003 and its report concluded that no change to the fee was needed. All consultations from 1993 to 2003 involved discussion papers, public meetings and final reports. For further details, see www.ec.gc.ca/seadisposal/ regs/min_reg_g2_e.html
Ocean Disposal Site Monitoring Fees	The permittee has access to a permitted site and ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program.	Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.	Multi-stakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance of the fee, but concern about how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, Environment Canada committed to holding regular meetings with permit holders, reporting and reviewing the fee three years after implementation. The review was done in 2003 and the report concluded that no change to the fee was needed. Further consultations were undertaken from 1993 to 2003 involving discussion papers, public meetings and final reports. For more information, see www.ec.gc.ca/seadisposal/ regs/min_reg_g2_e.html. Current consultations are ongoing through a discussion document to examine ways of reducing or improving delivery of the fees.
New Substances Notifications	All notifications are reviewed and decisions taken within the prescribed time frames. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt.	All New Substances Notifications are processed and decisions taken within the legislative time period. Requests made by letter, e-mail or fax are responded to 95 percent of the time within 10 days.	Amendments to the New Substances Notifications Regulations were published in the Canada Gazette, Part II in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Program, the Service Charter and Standards were developed and published in 2006. As well, a notifier survey was designed in 2004 and implemented to determine areas for improvement in the Program. A second New Substances Program notifier survey will be completed in the 2009-2010 fiscal year. The results from both surveys will be used as a benchmark for the Program's improvement initiatives.
Migratory Bird Program: Migratory Game Bird Hunting Permit	Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) outlets, and selected provincial and private vendors from August 1 until March 10. The performance standard is to ensure adequate numbers of permits are available. Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his/her representative must physically go to a vendor and purchase a Migratory Bird Hunting Permit (MBHP). Quality service is provided to the clients by vendors of the MBHP. Clients purchasing the permit receive one within minutes of completing the transaction. There are no current discussions for increasing the permit fee.	99.9 percent of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There was an average of 4-5 complaints in 2008 that permits were not available from CPC because the CPC outlet did not re-order more stock. Environment Canada has rectified this issue by ensuring that CPC and all vendors receive adequate amounts of the 2009 MBHP permits.	No recent consultations have been conducted. The revenues collected from the sale of permits are deposited directly into the Consolidated Revenue Fund. Program costs incurred by the Department to deliver the permit program come out of the Canadian Wildlife Service A-base budget. No consultations are planned for 2009-2010.
Migratory Bird Program: Habitat Conservation Stamp	The retail value of the Conservation Stamps is $8.50 each. The performance standard is to ensure that adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1 to March 10 of the following year. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). For collectors: Stamps can be purchased from Canada Post and Wildlife Habitat Canada and their selected vendors by mail order, telephone, FAX and at selected CPC offices and require a two-week processing period. There is no current discussion to increase the fee of the stamp.	Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone or fax, and at selected CPC outlets were processed within the two-week processing period. Stamps, bought from WHC and their selected vendors can be purchased in person, by telephone and mail order, and are processed within the two-week processing period. No complaints have been received that stamps were unavailable.	No consultations are planned for 2009-2010.
Migratory Bird Program: avicultural permits, taxidermist permits and eiderdown permits	These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the Canadian Wildlife Service Permit Policy: for example, with respect to aviculture, applicants must demonstrate that they will do wing-cliping or keep the birds in an enclosure to prevent mixing with wild populations. Each region may attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application.	All applications were processed within the 30-day timeframe, unless site inspections were required. In those cases (10 percent of all the applications), an additional 30-60 days were required to process the application. These inspections are the responsibility of Wildlife Enforcement Division so the time frame relates directly to Officer workload.	Since revenues and costs are insignificant, and since no complaints occurred, consultations are not currently planned.
Cap Tourmente National Wildlife Area: Permit Sales	To meet the needs of hunters during the hunting season at Cap Tourmente, make sure that they enjoy their time there and come back in future years, Environment Canada ensures that there are well-maintained facilities, such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets.	According to a survey done of permit holders in 2005, the hunters were very satisfied with how well the facilities were maintained.	N/A
Information Products
Hydrometric Data	Services include individually negotiated contracts with provincial and territorial agencies for the provision of hydrometric data. (e.g. water quantity).	Performance results and standards are defined in contracts (e.g. quality control of data).	Consultation is done directly with clients, sometimes in partnership with the provincial representative. The recourse mechanism is defined in the contracts. During negotiations, stakeholders and Environment Canada agree on all terms before the contract is signed.
Weather Data	Services include individually negotiated contractual arrangements with a wide variety of users for climate data (e.g. minimum and maximum temperature). Charges are generally for delivery and packaging of data. Some products are delivered via monthly subscription.	Met service standards as established in contract (e.g. quality control).	Consultation is done directly with clients (for contracts) during which the recourse mechanism is defined and client representatives are identified. During negotiations, stakeholders and Environment Canada agree on all terms before the contract is signed.
Weather Forecasts and Products	Services include individually negotiated contracts for weather forecasts, products and services (e.g. consultations with meteorologists, graphic or weather products).	All products and services are customized to client needs. Service standards are established under contract. Most products are monitored for accuracy and consistency, and many contractual agreements include access to forecasters and service representatives when problems arise.	Contractual agreements are negotiated with clients. A client representative is identified for recourse and dispute-resolution purposes. Draft standards are being developed for standardized products, such as 1-900 telephone consultation.
Scientific and Professional Services
Laboratory and Other Scientific Services	Services include individually negotiated contracts for tests and/or analysis of crude oil samples and weathered oils, air quality, exhaust emissions and fuel consumption. Environment Canada details in the agreement the service standards. Generally, the Department provides sample bottles (washed and free of contaminants), logs samples and all pertinent field information in the Laboratory Information Management System, carries out all necessary laboratory quality assurance and quality control testing (the lab is accredited by the Canadian Association for Environmental Analytical Laboratories, under International Organization for Standardization 17025), prepares and submits reports (hard copy or spreadsheet format) on samples submitted, and provides statistical analysis of results. The number of days that the lab has to deliver results varies according to the contract.	All services are customized to client needs. Met service standards as established in contract (standards, methodology and protocols to be followed are described in the contract). Internal control processes are followed, sample results are delivered in a timely manner and discussions are held with clients to ensure that there are no complaints or concerns. Results were delivered within the previously agreed-upon time frame in 100 percent of the contracts.	Consultations are done through contractual agreements negotiated with the clients—clauses on schedule, quantity (e.g. number of samples), cost and standards, methodology and protocols to be followed are included in the contract. Stakeholders and Environment Canada agree on all terms before the contract is signed. Work does not commence until both parties have signed the agreement.
Quality Assurance Program	Services include individually negotiated agreements and contracts with provincial, territorial and non-government agencies (i.e. providing all the documentation for quality systems).	All services and products are customized to client needs. Service standards are negotiated in the contract or agreement.	Consultation is done directly with clients (i.e. determining analysis output). The recourse mechanism is defined in existing contracts and agreements, with client representatives identified.
Water Management Services	Services include individually negotiated agreements and contracts with provincial, territorial and non-government agencies (i.e. determining the success of the remediation by monitoring concentrations of polycyclic aromatic hydrocarbons in water samples).	All services and products are customized to client needs. Service standards are negotiated in the contract or agreement.	Consultations are done directly with clients (i.e. number of samples to be analyzed). The recourse mechanism is defined in existing contracts and agreements, with client representatives identified.
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act	A response is provided within 30 days following receipt of request; the response time may be extended under section 9 of the Act. A notice of extension must be sent within 30 days after receipt of the request. The Act provides further details: http://laws.justice.gc.ca /en/A-1/218072.html.	Environment Canada received 892 requests in 2008-2009 and completed 914 requests, including requests carried over from the previous years. An additional 254 requests were carried over to 2009-2010.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice Canada and the Treasury Board of Canada Secretariat on amendments done in 1986 and 1992.
B. Other Information: It is the Department's practice to waive fees when the total owing per request amounts to less than $25.00.
Cap Tourmente National Wildlife Area: Entry Sales	To meet the needs of visitors during the Cap Tourmente operating season, make sure that their time there is pleasant and that they come back in future years, the facilities are well maintained, with good trails, meal areas that are pleasant and appreciated by the visitors, sufficient parking spaces, and toilets. Also, visitors have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site.	According to comments gathered from some visitors, visitors are generally satisfied with the visitor and interpretation services offered and with how well the facilities are maintained.	No formal consultation was done this year. A suggestion box is available on the site, so that visitors can submit their comments and suggestions. For the planning of student visits, meetings are sometimes held in advance with teachers, in order that their expectations concerning the information disseminated and how the visits will unfold may be taken into account.
Entry Fees: Biosphère (Montréal)	Throughout the year, visitors to the Biosphère have access to visitor services and interpretation services in the exhibition halls, guided activities on various environmental subjects and educational workshops designed especially for groups, as well as maintained facilities (exhibition halls, rest areas, lookouts, parking, etc.)	According to visitors' written comments, which are gathered daily, and evaluation sheets completed by group leaders, a majority of visitors are very satisfied with their individual or group visit experience, and with the other services.	When a group visits, the group leader (e.g. the teacher) must complete an assessment of the services received. For visits by individuals, a sample survey is done about every three years.
Haying and Grazing (Canadian Wildlife Service Agricultural Activity)	A standing request list ("Notice of Interest") is searched to identify applicants interested in the activity (e.g. haying, grazing, crop). If no interest is shown, then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate and a reference check of the candidate(s) is conducted. The current CWS agricultural permit application form was developed in 1984, based on the Saskatchewan Environment and Resource Management, and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions. Permits are issued for a period of less than one year and expire on December 31 of the year issued. The fee structure for haying and grazing is based on the current rates used by Saskatchewan Environment and Resource Management, and Saskatchewan Agriculture and Food to ensure "equal service for equal fee" between departments is achieved.	Federal lands are monitored to ensure permit conditions are being met and habitat management goals (e.g. maintain native plant community and habitat for wildlife and reduce weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review).	The most suitable applicant is contacted to confirm his or her interest in obtaining a permit. Discussions are held to ensure the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister. Prospective grazing patrons must also submit a grazing plan, which is reviewed and refined as required. Changes are reviewed with the patron to make sure they understand and agree with the final grazing plan and permit conditions.
National Pollutant Release Inventory Workshops and Seminars	The number of workshops and their length (i.e. half-day, full-day) is determined by the changes in the program each year. The changes in the program influence the needs of the participants (e.g. no changes means a moderate interest in workshops; a large amount of change generates a high interest in workshops). Therefore, a high volume of requests from participants through phone, e-mail, etc., indicates a significant need for workshops. Environment Canada assumes that 80 percent of the participants will be satisfied with the workshops, which takes into account the fact that some participants are looking for more detail while others are looking for less detail. The Department tries to rectify this by offering two types of workshops, one for experienced reporters and another for inexperienced reporters; however, some participants can only attend based on date and availability and, as a result, end up in a workshop that does not provide them with full satisfaction. As of the 2007-2008 fiscal year, participants are no longer charged for attending these workshops and seminars.	An 80 percent satisfaction rate was registered from the survey.	Participants provided input on course material, course delivery and facilities through the evaluation sheet handed out at the end of workshop. Areas of improvement were identified from participants' feedback from the survey. A report is also compiled from the survey and submitted to headquarters.
Sable Island Logistical Support Fees	Logistical support fees are charged to visitors to Sable Island for such things as aircraft landing, fuel, accommodations and access to food supplies, etc. Recovery of costs is for work performed on the island for various projects. Specific fees are included in the Canadian Coast Guard's Visitors Guide provided to clients when they initially request permission to visit.	Operational groups that work on Sable Island are satisfied with the services they receive and the subsequent fees that are charged. All fees are derived by computing the true costs of delivering the service(s). Fees are presented to clients in a very transparent manner so that they are fully aware of which service they are paying for and the associated cost. Some short-term visitors have expressed their unhappiness with the costs, due to their limited resources. Again, these fees are supported by the fact that they reflect the true costs of delivering the service(s). Close to 95 percent of clients were satisfied in 2008-2009.	Fees are calculated on a strict cost-recovery basis; Environment Canada is not generating a profit. Stakeholders are advised of logistical fees in advance of using services on Sable Island.
Publications and Publication Services	Most publications are provided free of charge. Some publications are sold to cover the printing costs of the Publications Section and to underwrite the cost of production (translation, editing, design and layout). Publications are promoted through various vehicles and tools, including online catalogues, conferences, trade fairs, promotional flyers, and the Canada Gazette. Clients include departments, corporations, institutions, as well as the public. Orders are received online via an ordering site or by phone, e-mail and fax. Each order is treated chronologically, and an order-tracking system is in place. Orders are categorized by priority, with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (invoicing, packaging and shipping) is within three to five working days. The packaging and shipping is done at a dedicated facility (Distribution Centre, 151 Jean-Proux, Gatineau QC K1A 0H3). Items are shipped by Canada Post for the most part, unless the client chooses alternative means, in which the Department fully recovers the associated costs. In addition to sending publications out by mail, publications are also distributed through government libraries, electronic distribution, and conferences.	The online ordering set-up has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) is attached to the invoice. Most items are prepaid, with the exception of purchases by other government departments and Canadian companies that are set up for purchase orders. For international orders, Environment Canada asks for prepayment before shipping the items in an effort to prevent having to recover small amounts at year-end. The only delays experienced in the past involved reprinting. The online order tracking system allows Environment Canada staff to view the orders, post invoices, and work order and shipping information, and to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED, and are viewed daily to make sure that all orders are completed in a timely fashion.	Clients may call the 1-800 number to voice concerns and complaints.

---

As established in the Policy on Service Standards for External Fees:

As established in the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Fisheries and Oceans Canada

User Fees

On March 31, 2004, Parliament gave legal effect to the User Fees Act with the aim of strengthening the elements of accountability, oversight, and transparency in the management of user fee activities. The User Fees Act requires departments to annually submit to Parliament a list of all user fees in effect, irrespective of when the fees were established.

The table below lists DFO's user fees for which revenues were collected during the fiscal year 2008-09. Since the establishment of the User Fees Act, DFO has not introduced any new user fees, nor has the Department increased any existing user fees.

DFO collects fees for the conferring of Rights and Privileges (R&P) and for Other Goods and Services (O).

Note: Performance standards under the User Fees Act must be established as part of a user fee proposal process, with specific provisions outlining how the standards are to be established. DFO has not introduced new user fees, nor introduced amendments to existing ones that would require a user fee proposal under the Act; and has no such information to report. Information on DFO's service standards for current fees and performance results can be found in the table on External Fees.

 

User Fees

User Fees Totals
($ thousands)

	2008-09			Planning Years
	Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
Sub-Total (R)	40,165	42,054	—	2009-10	40,165	—
				2010-11	40,165	—
				2011-12	40,165	—
Sub-Total (O)	49,421	44,635	55,767	2009-10	49,422	55,500
				2010-11	49,423	56,006
				2011-12	49,624	56,518
Total	89,586	86,689	55,767	2009-10	89,587	55,500
				2010-11	85,588	56,006
				2011-12	89,789	56,518

 

External Fees

On November 29, 2004, Treasury Board Ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the status of service standards for all external fees charged on a non-contractual basis. DFO has established service standards for the following external fees:

• Maintenance Dredging Services Tonnage Fee;
• Marine Navigation Services Fee;
• Icebreaking Services Fee;
• Marine Communication and Traffic Services — Canadian Coast Guard Radio Communications Charges;
• Hydrography — Sale of charts and publications; and
• Fees charged for processing of access requests under the Access to Information Act.

DFO also collects external charging revenues through contractual arrangements that fall under the purview of separate federal governance instruments. The revenue information associated with these revenue arrangements continues to be reported in the tables on respendable and non-respendable revenues.

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Maintenance Dredging Services Tonnage Fee	In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year3.	In 2008-09, the St. Lawrence seaway was maintained in conformity with the depths indicated on the sea charts.	The annual meeting between the CCG and dredging service recipients took place in May 2008. The clients were very satisfied with the services which they received from the CCG and did not request any changes to the current agreement. The customers were also informed of the fee increase for the new year as a result of the consumer price index.
Marine Navigation Services Fee	Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time in accordance with established levels of service.	Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99% of the time in accordance with established levels of service.	The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.
	All vessel traffic services identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communication and Traffic Services Centres in accordance with established levels of service.	All vessel traffic services identified as required to support commercial shipping in Canadian waters were available not less than 97% of the time in accordance with established levels of service.	The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.
Icebreaking Services Fee	All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service.	All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service.	The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then.
	All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service.	All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service.	Canadian Coast Guard officers in the region and from Headquarters liaise on a routine and regular basis with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season, and a post mortem meeting at the end of each ice season.
Marine Communication and Traffic Services - Canadian Coast Guard Radio Communications Charges	Where the service is available4 ship to shore, and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communication and Traffic Services levels of service.	1509 ship to shore/shore to ship telephone calls were placed via CCG personnel in accordance with Marine Communication and Traffic Services levels of service.	The fees in place were established in 1994 and have remained unadjusted since then.
Hydrography — Sale of paper charts and publications on a wholesale basis through dealers	Updated CHS Nautical Products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, purchasers of charts and publications can expect that updates will be provided to these products within 4 months of the receipt of new critical information; that requests for products will be shipped within 5 working days following receipt of the order, and; that 20% of CHS high-risk charts are reviewed annually.	CHS achieved its targets for processing and disseminating critical information. On average, updates were issued to clients within the 4 month period. Orders for products were shipped within 5 working days 99% of the time. 20% of CHS high risk charts were reviewed.	CHS's Levels of Service were developed in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC) between 2005-2007. CHS reports to the Advisory Panel and CMAC annually on progress made in meeting the levels of service standards.
Fees charged for the processing of Access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	Statutory deadlines were met 95% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

¹ As established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

² Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

³ Seaway maintenance takes user delays into consideration. Ship loading capacity was not affected by shallow water in the seaway.

⁴ The cessation of the Canadian Coast Guard commercial public correspondence service has commenced as of December 31, 1999, in selected areas, based upon the demand for the service and the availability of alternate service delivery methods.

 

Other Information

Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients will be closely engaged in this process. The scope of the LOS covers all main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them.

Access Fees: Commercial fishing licence fees and recreational fishing licence fees identified in the User Fees Table under Fisheries Management are not reflected in the External Fees Table, as reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. Decisions that could come out of DFO's Fisheries Renewal initiative and Commercial Fishing Licence Fee Review could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees.

Hazardous Materials Information Review Commission

Table 2-A: User Fees Act
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Confidential Business Information Exemption Fee	Regulatory (R)	Hazardous Materials Information Review Act	June 2002	570	578	713	Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.	100%	2009-10	570	713
									2010-11	570	713
									2011-12	570	713
Sub-Total (R)				570	578	713			2009-10	570	713
									2010-11	570	713
									2011-12	570	713
Total				570	578	713			2009-10	570	713
									2010-11	570	713
									2011-12	570	713

Health Canada

User Fees Act 2008-09

1- Health Products and Foods Branch

					2008 - 2009					Planning Years
A. User Fees	Fee Type	Fee-setting authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Authority to Sell Drugs Fees	Regulatory (R)	Financial Administration Act (FAA)	Dec. 1994	8,035	8,162	44,702	120 calendar days to update the Drug Product Database following notification	100% within 120 calendar days	2009-10 2010-11 2011-12	8,035 7,400 12,000	45,989 47,314 48,676
Certificates of Pharmaceutical Product (Drug Export) Fees	Other (O)	Ministerial authority to enter into contract	May 2000	105	110	1,558	5 working days to issue certificate	90% within 5 working days	2009-10 2010-11 2011-12	105 110 200	1,603 1,649 1,696
Drug Establishment Licensing Fees	R	FAA	Dec. 1997	6,014	6,797	15,054	250 calendar days to issue / renew licence	84% licenses issued/renewed within 250 calendar days	2009-10 2010-11 2011-12	6,014 5,500 11,800	15,487 15,933 16,392
Drug Master File Fees	O	Ministerial authority to enter into contract	Jan. 1996	150	170	315	30 calendar days	100% within 30 calendar days	2009-10 2010-11 2011-12	130 100 300	324 334 343
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)	R	FAA	Aug. 1995	21,275	22,163	97,942	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2009-10 2010-11 2011-12	21,000 30,300 41,100	100,762 103,664 106,650
							NDS: Priority NAS = 180 NDS: NOC-C NAS = 200 NDS: NAS = 300 NDS: Clin/C&M=300 NDS:  C&M/Labelling = 300 ANDS: C&M/Labelling = 180 ANDS: Comp/C&M = 180 ANDS:  Labelling only = 50 SNDS: Priority Clin Only = 180 SNDS: Priority Clin/C&M= 180 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: Comp/C&M = 180 SNDS: C&M/ Labelling = 180 SNDS: Rx to OTC New INDIC = 300 SNDS: Labelling only = 60 SNDS-C: Clin only =300 SANDS: Comp / C&M = 180 SANDS: C&M / Labelling= 180 SANDS: Labelling only = 60 DINA with data = 210 DINA form only = 180 DIND with data = 210 DIND form only = 180 NDS: Priority NAS = 180 NDS: NAS = 300 NDS: Clin/C&M=300 SNDS: C&M/ Labelling = 180 ANDS: C&M/Labelling = 180 SNDS: Priority Clin/C&M= 180 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: Comp/C&M = 180 SNDS: C&M/ Labelling = 180 SNDS: Labelling only = 60 DINB with data = 210 DINB form only = 180	Pharmaceuticals Products NDS:  Priority NAS = 179 NDS:  NOC-C NAS = 200 NDS:  NAS = 283 NDS:  Clin/C&M = 283 NDS:  C&M/Labelling = 300 ANDS:  C&M/Labelling = 167 ANDS:  Comp/C&M = 182 ANDS:  Labelling only = 49 SNDS:  Priority Clin Only = 180 SNDS:  Priority Clin/C&M = 79 SNDS:  Clin/C&M = 287 SNDS:  Clin only = 243 SNDS:  Comp/C&M = 194 SNDS:  C&M/Labelling = 169 SNDS:  Rx to OTC New INDIC = 300 SNDS:  Labelling only = 55 SNDS-C:  Clin only =309 SANDS:  Comp/C&M = 141 SANDS:  C&M/Labelling = 160 SANDS:  Labelling only = 53 DIN A with data = 423 DIN A form only = 173 DIN D with data = 232 DIN D form only = 223 Biologic Products NDS:  Priority NAS = 171 NDS:  NAS = 245 NDS:  Clin/C&M = 336 NDS:  C&M/Labelling = 220 ANDS:  C&M/Labelling = 180 SNDS:  Priority Clin only = 179 SNDS:  Clin/C&M = 287 SNDS:  Clin only = 281 SNDS:  Comp/C&M = 180 SNDS:  C&M/Labelling = 156 SNDS:  Labelling only = 57 DIN B with data = 77 DIN B form only = 116
Medical Device Licence Application Fees	R	FAA	Aug.1998	3,500	4,169	16,382	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2009-10 2010-11 2011-12	3,500 4,900 6,600	16,854 17,339 17,838
							Class II = 15 Class II amendment = 15 Class II Private Label = 15 Class II Private Label amendment = 15 Class III = 60 Class III amendment = 60 Class IV = 75 Class IV amendment = 75	Class II = 9 Class II amendment = 10 Class II Private Label = 10 Class II Private Label amendment = 12 Class III = 73 Class III amendment = 70 Class IV = 112 Class IV amendment = 103
Fees for Right to Sell a Licensed Medical Device	R	FAA	Aug. 1998	1,800	1,969	4,470	20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database	100% within 20 calendar days	2009-10 2010-11 2011-12	1,800 1,700 5,600	4,599 4,731 4,868
Medical Device Establishment Licensing Fees	R	FAA	Jan 2000	2,700	3,627	5,813	120 calendar days to issue / renew licence	95% within 120 calendar days	2009-10 2010-11 2011-12	2,700 2,130 7,900	5,980 6,153 6,330
Veterinary Drug Evaluation Fees	R	FAA	Mar. 1996	600	901	7,798	Review time to first decision (calendar days)	Average review time to first decision (calendar days)	2009-10 2010-11 2011-12	900 910 920	8,023 8,254 8,492
							NDS = 300 ABNDS = 300 SNDS = 240 SABNDS = 240 Admin = 90 DIN = 120 NC = 90 IND/ESC = 60 Labels = 45 Emergency Drug Release = 2	NDS = 564 ABNDS = 604 SNDS = 311 SABNDS = 439 Admin = 56 DIN = 125 NC = 114 IND/ESC = 46 Labels = 51 Emergency Drug Release = 100% within 2 days
Subtotal (R)				43,924	47,788	192,161			2009-10 2010-11 2011-12	43,949 51,930 85,920	197,695 203,389 209,246
Subtotal (O)				255	281	1,873			2009-10 2010-11 2011-12	235 210 500	1,927 1,983 2,040
Total				44,179	48,069	194,034			2009-10 2010-11 2011-12	44,184 52,140 86,420	199,622 205,371 211,286

B. Date Last Modified: N/A

C. Other Information:
Acronyms

NDS:

New Drug Submission

SNDS:

Supplemental New Drug Submission

ANDS/ABNDS:

Abbreviated New Drug Submission

SANDS/SABNDS:

Supplemental Abbreviated New Drug Submission

DIN:

Drug Identification Number Application

INDS:

Investigational New Drug Submission

ESC:

Experimental Studies Certificate

NC:

Notifiable Change

NAS:

New Active Substance

OTC:

Over the Counter

Rx:

Prescription

Clin:

Clinuical

Comp:

Comparative Bio, Clinical or Pharmacodynamic

C&M:

Chemistry and Manufacturing

NOC-C:

Notice of Compliance with Conditions

Detailed performance targets
Human drugs: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/guide-ld/mgmt-gest/mands_gespd_e.html
Medical Devices: http://hc-sc.gc.ca/dhp-mps/md-im/applic-demande/pol/mdlapp_demhim_pol_e.html
Veterinary drugs: http://hc-sc.gc.ca/dhp-mps/vet/applic-demande/guide-ld/mors-gspr_pol_e.html

Detailed performance information: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/docs/perform-rendement/index_e.html

Forecast and actual revenue are reported on a modified cash accounting basis.
Costing information was developed using the Program Activity Architecture coding structure as directed through Treasury Board.

The Health Products and Food Branch continues to progress in the development of an updated cost recovery framework and in doing so has taken into consideration comments received in response to the publication of the Official Notice of Fee Proposal for Human Drugs and Medical Devices (July 2007) and the subsequent recommendations of the two Independent Advisory Panels.  It is anticipated that the User Fees Proposal (including fees and service standards) will be tabled in Parliament in the fall of 2009 with implementation in the 2010/2011 fiscal year.

Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.

2- Pest Management Regulatory Agency (PMRA)

				2008 - 2009					Planning Years
A. User Fees	Fee Type	Fee-setting authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees to be paid for Pest Control Product Application Examination Service	Regulatory (R)	Pest Control Products Act (PCPA)	April 1997	3,490	4,808	36,572 (includes Health Canada Internal Services allocation)	Target is 90% of submissions in all categories to be processed within time shown. www.pmra-arla.gc.ca/ english/ pdf/pro/ pro9601-e.pdf Category A Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days Category B Standard/priority - 365 days Category C Standard - 180 or 225 days Category D IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days Category E New Active - Food - 365 days New Active - Non-food - 165 days	Category A = 55% Category B = 56% Category C = 88% Category D = 91% Category E = 18% Category A and B submission workload continues to rise.  While performance for regulatory actions addressed within services standards have a broad range among all categories, performance for priority submissions targeted to meeting Canadian grower needs as a result of consultations, was 97%	2009-10 2010-11 2011-12	3,490 3,490 3,490	30,430 30,990 31,300 (includes Health Canada Internal Services allocation)
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.	R	Financial Adminis- tration Act (FAA)	April 1997	4,500	3,682	27,928 (includes Health Canada Internal Services allocation)	100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.	100% of all invoices were issued by April 30, 2008 for the 2008-2009 fiscal year.	2009-10 2010-11 2011-12	4,500 4,500 4,500	39,200 40,590 40,320 (includes Health Canada Internal Services allocation)
Total				7,990	8,490	64,500			2009-10 2010-11 2011-12 TOTAL	7,990 7,990 7,990	69,630 71,580 71,620

B. Date Last Modified: N/A

C. Other Information

3- Corporate Services Branch

				2008 - 2009					Planning Years
A. User Fees	Fee Type	Fee-setting authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	$13K	$7K	$1.6M	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. The Access to Information Act provides fuller details: http://laws. justice. gc.ca/ en/A-1/ 218072.html.	During fiscal year 2008-2009, Health Canada completed processing 950 (62.6%) of 1517 active requests. Health Canada was able to respond within 30 days or less in 214 (23 percent) of completed cases. The remaining requests were completed within 31 to 60 days in 146 (15 percent) cases, 61 to 120 days in 230 (24 percent) cases and 121 or more days in 360 (38 percent) cases.	2009-10 2010-11 2011-12	10K 10K 10K	$1.4M $1.4M $1.4M
Sub-Total  (R) Sub-Total (O) Total					$7K	$1.6M			Sub-total 2009-10 Sub-total 2010-11 Sub-total 2011-12 Total	10K 10K 10K 30K	$1.4M $4.2 M

B. Date Last Modified: N/A

C. Other Information:

1. Projection based on actual revenue received during FY .Due to the nature and varying complexity of ATI requests, it is unknown what fees may be applicable until a request is processed.  Under certain circumstances, fees may be waived.

Estimated direct cost associated with ATI requests.

Policy on Service Standards for External Fees 2008-2009

1- Healthy Environments and Consumer Safety Branch (HECS)

External Fee	Service Standard	Performance Result	Stakeholder Consultation
National Dosimetry Services Product, Services and Fee Structure (NDS P, S& F)	Provide timely, responsive and reliable customer services to 95,000 workers in over 12,700 groups: Registration and inspections of incoming dosimeters within 48 hours Exposures over regulatory limits reported within 24 hours Dosimeters leave NDS premises 10-13 working days prior to exchange date Message call backs (phone, e-mail) within 24 hours Updated account information within 48 hours Additional request dosimeters shipped within 24 hours Exposure Reports for regular service sent out within 10 days of dosimeter receipt	Provided timely, responsive and reliable customer services to over 95,000 workers in 12,500 groups. The standards were met as follows: > 99% Registration & inspection of incoming dosimeters within 48 hours 100% Exposures over regulatory limits reported within 24 hours > 99% Dosimeters leave NDS premises 10-13 working days prior to exchange date > 95% Message call backs done within 24 hours. 83% of incoming calls answered immediately. > 90% Account information updated within 48 hours > 99% Additional request dosimeters shipped within 24 hours 90% Exposure Reports sent out within 10 days of dosimeter receipt	NDS staff were in daily contact with clients via phone, fax and e-mail. More than 35,000 requests were handled related to the client's product and service requirements. These interactions allowed NDS to measure level of service satisfaction as well as insight into new requirements for products and services. NDS expects to implement new products and services April 2010. Client feedback (both complimentary and critical) was addressed as required. Additional information on service was obtained during regular contact sessions with the client and, as required, through exit questionnaires. The total numbers of complaints were reduced to 105, a reduction of 30% since last year. NDS also administered a satisfaction questionnaire to 99 client groups. Based on feedback, about 80% of clients very satisfied with timeliness of service delivery of dosimeters and exposure reports, provision of clear and understandable documents, courteous and polite interactions with the Client Service Representative (CSR) and addressing the client's request to their satisfaction. Areas for improvement focussed on the phone messaging system and delays in reaching a CSR. On a basis of over 500,000 dosimeter readings in 2008-2009, NDS= satisfaction rate is more than 99.5%.
Ship Sanitation Certificate Services (Formerly known as Deratting Services)	Health Canada provides 7-day service in Standard Rate (Designated) Ports and all requests are responded to within 48 hours. See Note 1 below.	732 Ship Sanitation Certificate Inspections were conducted in 2008-2009, out of which 524 were conducted at Standard Rate Ports. All requests were responded to within 48 hours.	Communicated the new fee schedule, and provided information on the IHR 2005, and what is involved with issuing Ship Sanitation Certificates to the Canadian Shipping Federation and the Chamber of Shipping of British Columbia. New fee structure was posted in the Canada Gazette.
Cruise Ship Inspection Program	Periodic inspections done a minimum of once a sailing season on ships in Canadian waters. Final reports submitted within 10 working days. Re-inspection on any ships with scores of less than 85%. See Note 2	74 Cruise Ship Inspections were conducted in 2008-2009. All final reports were submitted within 10 working days. 1 Cruise Ship did not achieve the 85% score, however it was re-inspected.	Minor changes were made to the Cruise Ship Administrative Guide, and communicated with the Cruise Ship Industry. Annual industry meeting was held in February 2008, which served as a forum to go over the year's inspection results, and to provide feedback on policies and guidelines.
Common Carrier Inspection (e.g. trains, ferries, airports/airlines, seaports)	See Note 3 below.	See Note 4 for reporting of Services Standards for Conveyance Inspection Programs.	Conducted a review exercise of existing policy and guideline documents for Flight Kitchens, On Board and Off Board Passenger Train, Passenger Ferry Food and Sanitation Inspections and Potable Water Inspections, as well as the Cruise Ship Administrative Guide. Draft documents were shared with the industry stakeholders, and meetings were held with individual operators to discuss changes. Annual industry meeting was held in February 2008, which served as a forum to go over the year's inspection results, and to provide feedback on policies and guidelines.
Employee Assistance Services (EAS) (Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.) Services provided for fees includes: Employee Assistance Programs (EAP) Specialized Organizational Services (SOS)	As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels. Service Standards include: Less than 5% of incoming to the Crisis and Referral Centre calls go to voicemail. First contact between mental health professional and client is 48 hours. First appointment within 3 to 5 business days. Client receives follow-up from counsellor 2 to 3 weeks after the last session.	EAS is an Accredited service (EASNA). Voluntary satisfaction surveys, customer surveys, telephone surveys and follow-ups with clients and customers are done on a regular basis. Results are shared at year end to each customer (Annual Review and Program Plan), as per formal agreement. Other performance assessments completed regularly (audits, capacity assessments, strategic review, etc.)	Customer survey and meeting with customer at least once a year. Formal agreement to renew contractual (MOU, ILA, Service Agreement, - type agreement) done annually (or every two to three years) for EAP and individually for Organizational Services. Utilization data is provided every six months (minimum) to each customer
NOTE: EAS is now the responsibility of RAPB
Medical Marihuana Dried marihuana ($5.00 / gram) Cannabis seeds ($20.00 / packet of 30 seeds)	Dried marihuana Health Canada provides tested dried marihuana lots prior to distribution to authorized persons. Cannabis seeds Health Canada provides tested marihuana seed lots prior to distribution to authorized persons. Processing time Health Canada processing time for orders is 14 working days (from the time the order is received to the delivery of shipment to the recipient).	Dried marihuana Test result requirements were met for all 12 lots distributed. Quality control test results are posted on Health Canada website. The number of pouches distributed was 12,180. The number of returned pouches was 226. Return rate due to product non-satisfaction was 0.8% Cannabis seeds Test result requirements were met for the two (2) lots distributed. The number of seed packets distributed was 550.The number of returned seed packets was 23. Return rate was 4.2% (note that the return rate for seeds may not necessarily be due to non-satisfaction). Processing time was below service standard of 14 working days for all shipment orders of dried marihuana (total 4,234 shipment orders) and Cannabis seeds (total 331 shipment orders)	MMAD staff engages clients on a daily basis through the Call Centre system using phone, e-mail and other communication tools. Nearly 21 000 interactions were completed for purposes of responding to client requirements. These interactions allowed MMAD to assess the level of service and product satisfaction and provide insight into requests for new and\or different products. MMAD staff document and assess customer feedback (compliments and criticism) using a centralized electronic database. There were no changes to the service standards in 2008-2009.

Note 1: Service Standards for Ship Sanitation Certificate Services

Day of the Week	Prior Notification Required
Weekday Service	24 hours
Weekend Service	48 hours
Regular Weekend Service	For service on Saturday, notice must be received Thursday by 1300 hours local time. For service on Sunday, notice must be received Friday by 1300 hours local time.
Holiday Weekend Service	When Friday is the statutory holiday for service on Friday, notice must be received Wednesday by 1300 hours local time; for service on Saturday or Sunday, notice must be received Thursday by 1300 hours local time. When Monday is the statutory holiday for service on Saturday, notice must be received Thursday by 1300 hours local time; for service on Sunday or Monday, notice must be received Friday by 1300 hours local time.

Note: The fee for short notice service i.e. less than 24 hours for week days, less than 48 hours for weekends, at both Standard Rate and Non-Standard Rate ports, will be the normal fee plus a 25% surcharge (ie. $937.50).

Note 2: Health Canada publishes scores obtained from the Cruise Ship Inspection Program at: http://www.hc-sc.gc.ca/hl-vs/travel-voyage/general/ship-navire-eng.php

Note 3: In regards to service standards, Cruise Ship and Common Carrier Inspections are performed following procedures and protocols that have been published and distributed to clients. Health Canada=s protocols are consistent with programs in other countries. Copies of the inspection protocols for these programs may be requested by e-mail at: PHB_BSP@hc-sc.gc.ca

Note 4: Service Standards for Conveyance Inspection Program

Conveyance Inspection Program	Service Standard	Performance Result
Passenger Train - On Board	eriodic inspection done on each passenger train line as determined by MOU between Health Canada and passenger train industry. Final inspection report provided to industry within 10 working days.	31 On-Board Passenger Train inspections were conducted in 2008-2009.   19 were announced inspections, 12 were unannounced. 28 out of 31 (90%) of final inspections reports were submitted within 10 working days of the inspection.
Passenger Train - Off Board	Sanitation inspection done twice a year. Final report provided to industry within 10 working days	10 Off-Board Passenger Train inspections were conducted in 2008-2009.   1 announced and 1 unannounced inspection was conducted at each Employee Service Centre (ESC). All final reports (100%) were submitted within 10 working days of the inspection.
Flight Kitchen	Scheduled number of announced audits per year is based on the number of meals prepared by the kitchen. Final audit inspection report provided within 10 working days of inspection.	18 Flight Kitchen audits were conducted in 2008-2009. 16 out of 18 (89%) final audit/inspection reports were submitted within 10 working days of the inspection.
Ferry B On Board Food	Unannounced inspections as per predetermined contractual obligations. Final inspection report provided within 10 working days of inspection.	83 Food and Sanitation inspections were conducted on passenger ferries in 2008-2009. 77 out of 83 (93%) of final inspection reports were submitted within 10 working days of the inspection.
Ferry B Potable Water	Unannounced inspections as per predetermined contractual obligations. 100% of reports provided within 10 working days.	56 Potable Water inspections were conducted on passenger ferries in 2008-2009. 48 of 56 (86%) of final inspection reports were submitted within 10 working days of the inspection.

B. Other Information

National Dosimetry Services
NDS will be increasing its pricing in 2009-2010 marginally (about 4%) to address cost of living expenses.
In April 2010, NDS is expected to update their products, services and fee schedule to address introduction of new dosimeter products, as well as impacts from financial performance ( ie, cost of living), business capacity ( ie, competition), and client demands and expectations for enhanced levels of other products and services.

2- Regions and Programs Branch (RAPB)

External Fees	Service Standards	Performance Results	Stakeholder Consultations
Employee Assistance Services (EAS) (Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.) Services provided for fees includes: Employee Assistance Programs (EAP) Specialized Organizational Services (SOS)	As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels. Service Standards include: Helping 70% of clients achieve problem resolution within EAS short term counselling model.	EAS is an Accredited service (EASNA). Voluntary satisfaction surveys, customer surveys, telephone surveys and follow-ups with clients and customers are done on a regular basis. Results are shared at year end to each customer (Annual Review and Program Plan), as per formal agreement. Service Standard results: Clients are currently achieving problem resolution in 90% of cases.	Customer survey and meeting with customer at least once a year. Formal agreement to renew contractual (MOU, ILA, Service Agreement, - type agreement) done annually (or every two to three years) for EAP and individually for Organizational Services. Utilization data is provided every six months (minimum) to each customer

3- Health Products and Foods Branch (HPFB)

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Authority to Sell Drugs Fees	120 calendar days to update the Drug Product Database following notification	100% within 120 calendar days	The Health Products and Food Branch continues to progress in the development of an updated cost recovery framework and in doing so has taken into consideration comments received in response to the publication of the Official Notice of Fee Proposal for Human Drugs and Medical Devices (July 2007) and the subsequent recommendations of the two Independent Advisory Panels. It is anticipated that the User Fees Proposal (including fees and service standards) will be tabled in Parliament in the fall of 2009 with implementation in the 2010/2011 fiscal year.
Certificates of Pharmaceutical Product (Drug Export) Fees	5 working days to issue certificate	90% within 5 working days
Drug Establishment Licensing Fees	250 calendar days to issue / renew licence	84% licenses issued/renewed within 250 calendar days
Drug Master File Fees	30 calendar days	100% within 30 calendar days
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)	Review 1 (average time in calendar days) Pharmaceuticals NDS: Priority NAS = 180 NDS: NOC-C NAS = 200 NDS: NAS = 300 NDS: Clin/C&M = 300 NDS: C&M/Labelling = 180 ANDS: C&M/Labelling = 180 ANDS: Comp/C&M = 180 ANDS: Labelling only = 60 SNDS: Priority Clin Only = 180 SNDS: Priority Clin/C&M = 180 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: Comp/C&M = 180 SNDS: C&M/Labelling = 180 SNDS: Rx to OTC New INDIC = 300 SNDS: Labelling only = 60 SNDS-C: Clin only =300 SANDS: Comp/C&M = 180 SANDS: C&M/Labelling = 180 SANDS: Labelling only = 60 DIN A with data = 210 DIN A form only = 180 DIN D with data = 210 DIN D form only = 180 Biologics NDS: Priority NAS = 180 NDS: NAS = 300 NDS: Clin/C&M = 300 NDS: C&M/Labelling = 180 ANDS: C&M/Labelling = 180 SNDS: Priority Clin only = 180 SNDS: Clin/C&M = 300 SNDS: Clin only = 300 SNDS: Comp/C&M = 180 SNDS: C&M/Labelling = 180 SNDS: Labelling only = 60 DIN B with data = 210 DIN B form only = 180	NDS: Priority NAS = 179 NDS: NOC-C NAS = 200 NDS: NAS = 283 NDS: Clin/C&M = 283 NDS: C&M/Labelling = 300 ANDS: C&M/Labelling = 167 ANDS: Comp/C&M = 182 ANDS: Labelling only = 49 SNDS: Priority Clin Only = 180 SNDS: Priority Clin/C&M = 79 SNDS: Clin/C&M = 287 SNDS: Clin only = 243 SNDS: Comp/C&M = 194 SNDS: C&M/Labelling = 169 SNDS: Rx to OTC New INDIC = 300 SNDS: Labelling only = 55 SNDS-C: Clin only =309 SANDS: Comp/C&M = 141 SANDS: C&M/Labelling = 16 SANDS: Labelling only = 53 DIN A with data = 423 DIN A form only = 173 DIN D with data = 232 DIN D form only = 223 NDS: Priority NAS = 171 NDS: NAS = 245 NDS: Clin/C&M = 336 NDS: C&M/Labelling = 220 ANDS: C&M/Labelling = 180 SNDS: Priority Clin only = 179 SNDS: Clin/C&M = 287 SNDS: Clin only = 281 SNDS: Comp/C&M = 180 SNDS: C&M/Labelling = 156 SNDS: Labelling only = 57 DIN B with data = 77 DIN B form only = 116
Medical Device Licence Application Fees	Review 1 (average time in calendar days) Class II = 15 Class II amendment = 15 Class II Private Label = 15 Class II Private Label amendment = 15 Class III = 60 Class III amendment = 60 Class IV = 75 Class IV amendment = 75	Class II = 9 Class II amendment = 10 Class II Private Label = 10 Class II Private Label amendment = 12 Class III = 73 Class III amendment = 70 Class IV = 112 Class IV amendment = 103
Fees for Right to Sell a Licensed Medical Device	20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database	100% within 20 calendar days
Medical Device Establishment Licensing Fees	120 calendar days to issue / renew licence	95% within 120 calendar days
Veterinary Drug Evaluation Fees	Review time to first decision (calendar days) NDS = 300 ABNDS = 300 SNDS = 240 SABNDS = 240 Admin = 90 DIN = 120 NC = 90 IND/ESC = 60 Labels = 45 Emergency Drug Release = 2	NDS = 564 ABNDS = 604 SNDS = 311 SABNDS = 439 Admin = 56 DIN = 125 NC = 114 IND/ESC = 46 Labels = 51 Emergency Drug Release = 100% within 2 days

B. Other Information: N/A

4- Pest Management Regulatory Agency (PMRA)

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees to be paid for Pest Control Product Application Examination Service	Target is 90% of submissions in all categories to be processed within time shown. www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf Category A Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days Category B Standard/priority - 365 days Category C Standard - 180 or 225 days Category D IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days Category E New Active - Food - 365 days New Active - Non-food - 165 days	Category A = 55% Category B = 56% Category C = 88% Category D = 91% Category E = 18% Category A and B submission workload continues to rise.  While performance for regulatory actions addressed within services standards have a broad range among all categories, performance for priority submissions targeted to meeting Canadian grower needs as a result of consultations, was 97%	Stakeholder consultation conducted annually when required.
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.	Target is 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.	100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.	All stakeholders have been consulted on the service standard for invoicing clients

B. Other Information: N/A

5- Corporate Services Branch (CSB)

A. External Fee	Service Standard	Performance Result	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. ATIA: http://laws.justice.gc.ca/en/A-1/218072.html	During fiscal year 2008-2009, Health Canada completed processing 950 (62.6%) of 1517 active requests. Health Canada was able to respond within 30 days or less in 214 (23 percent) of completed cases. The remaining requests were completed within 31 to 60 days in 146 (15 percent) cases, 61 to 120 days in 230 (24 percent) cases and 121 or more days in 360 (38 percent) cases.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Human Resources and Skills Development Canada

Table 2-A: User Fees

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type (R) or (O)1	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Federal Workers' Compensation Administrative Fees	(O)	Government Employees Compensation Act	September 1990	2,300	2,300	3,800	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	79% a	2009-2010	2,400	3,900
									2010-2011	2,500	4,000
									2011-2012	2,600	4,100
Other Initiative - Labour Fire Protection Engineering Services Fees b	(O)	Financial Administration Act	June 1993	65	80	4,600	90% of plan review completed within 21 calendar days or 15 working days	90%	2009-2010	130	4,700
									2010-2011	80	4,800
									2011-2012	80	4,900
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	(O)	Access to Information Act	1992	6	4	1,111	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html	81%d	2009-2010	6	1,111
									2010-2011	6	1,111
									2011-2012	6	1,111
Searches of the CPP and OAS data banks	(R)	Department of Social Development Act, Section 19	1998	200	244	244	Searches completed within 10 working days from receipt of requeste	95%	2009-2010	268	268
									2010-2011	295	295
									2011-2012	325	325
Social Insurance Number Replacement Card Fee	(R)	Financial Administration Act	1988	1,940	1,870	4,597	A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of requestf	90%	2009-2010	1,940	4,597
									2010-2011	1,940	4,597
									2011-2012	1,940	4,597
Sub-Total (R)				2,140	2,114	4,841			2009-2010	2,208	4,865
									2010-2011	2,235	4,892
									2011-2012	2,265	4,922
Sub-Total (O)				2,371	2,384	9,511			2009-2010	2,536	9,711
									2010-2011	2,586	9,911
									2011-2012	2,686	10,111
Total User Fees				4,511	4,498	14,352			2009-2010	4,744	14,576
									2010-2011	4,821	14,803
									2011-2012	4,951	15,033
Other Information: a The gap between the service standard and the performance result continues to be due largely to workload increases from third party claims under the Government Employees Compensation Act, in addition to a national workload increase of regular claims. b The Full Costs represent the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. c Even though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request. d The decrease in performance from 95% the previous fiscal year to 81% is related to the July 2008 departmental integration of the two teams responsible for ATIP and the resulting priority to reduce the number of files that were in backlog status. e Depending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. f The performance standard has been reduced from 10 days to 5 days. 1 Regulatory (R) or Other Products and Services (O).

Table 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Federal Workers' Compensation Administrative Fees	90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours	79% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours	Meetings took place in 2008-2009 with some of the Workers' Compensation Boards to discuss the overall administration of the Government Employees Compensation Act (GECA). Further meetings are being planned for this year with the remaining Boards.

Other Information:

The gap between the service standard and the performance result continues to be due largely to workload increases from third party claims under the Government Employees Compensation Act (GECA), in addition to a national workload increase of regular claims. Although lower than the established target rate of 90%, this fiscal year’s rate of 79% represents a slight improvement over last fiscal year’s rate of 78%, despite a new processing procedure for GECA claims having been introduced late in 2008.

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees	90% of plan review completed within 21 calendar days or 15 working days	90% of plan review completed within 21 calendar days or 15 working days	The stakeholders (Crown Corporations, TBS and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by TB in 1993. There are plans to update fees within the next two fiscal years and stakeholders will be consulted prior to any revisions.

 

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.	81%	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:

The decrease in performance from 95% the previous fiscal year to 81% is related to the July 2008 departmental integration of the two teams responsible for ATIP and the resulting priority to reduce the number of files that were in backlog status. Given that the compliance statistics relate to files that are closed during the period and the fact that various late files were processed and closed in 2008-2009, the rating has declined.

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Searches of the CPP and OAS data banks	Searches completed within 10 working days from receipt of request	10-day standard met at 95%	A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

 

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Social Insurance Number Replacement Card Fee	A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request	5-day standard met at 90%	The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information:

The new service standard, which is 5 days instead of 10, is based on the fact that there have been improvements in the in-person channel and that additional integrity controls have been introduced as per the Office of the Auditor General recommendations of February 2007. Please note that the $10.00 fee for the replacement of the SIN card itself is unaffected by this modification to the service standard.

Indian and Northern Affairs Canada and Canadian Polar Commission

User Fees

($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act s.11(1)(a) s.11(1)(b)	1992	1,810 3,037	1,741 7,795	1,503.0	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	On-time responses provided in 90% of requests completed during fiscal-year 2008-2009.	2009-2010	1,500 3,000	2,500
									2010-2011	1,500 3,300	3,000
									2011-2012	1,500 3,600	3,500
Northwest Territories and Nunavut Mining Regulations (NTNUMRs)	Regulatory	Territorial Lands Act	See footnote below on Date Last Modified	6,600	6,612	Note 1	Current service standards are set in existing legislation and regulation: NTNUMR — amendments	All applications processed within set time lines.	2009-2010 2010-2011 2011-2012	6,600 6,600 6,600	Note 1
Territorial Land Use	Regulatory	Territorial Lands Act Mackenzie Valley Resource Management Act	1996	139	252	Note 1	Current service standards are set in existing legislation and regulation	All permits were issued within the regulated time frame.	2009-2010 2010-2011 2011-2012	139 139 139	Note 1
Territorial Lands	Regulatory	Territorial Lands Act	1996	2,300	2,861	Note 1	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	2009-2010 2010-2011 2011-2012	2,300 2,300 2,300	Note 1
Frontier Lands Registration	Regulatory	Territorial Lands Act Canada Petroleum Resource Act	1988	88	87	Note 1	Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made).	All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.	2009-2010 2010-2011 2011-2012	72 75 77	Note 1
Territorial Quarrying	Regulatory	Territorial Lands Act Mackenzie Valley Land Use Regulations	2003	0		Note 1	The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/ issue/ reject a quarrying permit application.	Permits are issued once pre-conditions are met.	2009-2010 2010-2011	0 0	Note 1
Territorial Water	Regulatory	Northwest Territories Waters Act	1992	16	17	Note 1	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	All permits and letter patent were issued once all pre-conditions were met.	2009-2010 2010-2011 2011-2012	16 16 16	Note 1
		Nunavut Waters and Nunavut Surface Rights Tribunal Act	2002 (Note 2)
		Mackenzie Valley Resource Management Act	2003
Territorial Coal	Regulatory	Territorial Lands Act	2003	0		Note 1	Exploration permits are issued once consultations are complete.	Permits are issued upon completion of consultations.	2009-2010 2010-2011 2011-2012	0 0 0	Note 1
Date Last Modified The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMR were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim. Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. Note 2: The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively consulted. Changes to the fee structure are still under consideration.

External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Northwest Territories and Nunavut Mining Regulations (NTNUMRs)	Current service standards are set in existing legislation and regulation: NTNUMR — amendments	All applications processed within set time lines.	The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMRs were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim.
Territorial Land Use	Current service standards are set in existing legislation and regulation.	All permits were issued within the regulated time frame.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Lands	Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.	All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations).	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Frontier Lands Registration	Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made).	All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Quarrying	The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application.	Permits are issued once pre-conditions are met.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Coal	Exploration permits are issued once consultations are complete.	Permits are issued upon completion of consultations.	Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.

Industry Canada

Table 2: User Fees / External Fees

Access to Information and Privacy (ATIP)

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Regulatory	Access to Information Act	1992	4	3	1,811	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details	Statutory deadlines met 91% of the time
Total				4	3	1,811
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
4		4	4		1,762		1,762	1,762
B. Date Last Modified See above
C. Other Information The Access to Information Act (the Act) states that all formal requests submitted must be accompanied by a $5.00 application fee payable to the Receiver General for Canada. All fees prescribed and received pursuant to the ATIA are returned to the Consolidated Revenue Fund. All fees collected and waived under the Act are detailed in the Department's annual report to Parliament on the Access to Information Act.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details	Statutory deadlines met 91% of the time	This service standard is established under the Access to Information Act and the Access to Information Regulations. Consultations were undertaken with stakeholders for amendments done in 1986 and 1992
B. Other Information The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. The fees collected during the reporting period totalled $3,255.00. In accordance with government policy, it is the Department's practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2008–09 represented $2,710.00. There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant.

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Canada Small Business Financing Program

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Canada Small Business Financing Act (CSBFA) Loans component (registration and administration fees) Capital lease component (administration fees)	Regulatory	CSBFA	Fees were established for the CSBFA in April 1999, and for the Capital Leasing Pilot Project in April 2002	54,400	52,021	5,134	2 days or less to register loans 20 days or less to process claims	Standard of 2 days or less to register loans met virtually 100% of the time Time required to process a claim in 2008–09 was an average of 23 days Standard of 20 days or less to process claims met 56% of the time
Small Business Loans Act (SBLA) Loans component (administration fees)	Regulatory	SBLA	A 1.25% administration fee was established in 1995	300	176	13	20 days or less to process claims	Time required to process a claim in 2008–09 was an average of 34 days Standard of 20 days or less to process claims met 38% of the time
Total				54,700	52,197	5,149
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
63,380		62,630	67,200		5,468		5,735	5,736
B. Date Last Modified See above
C. Other Information “Full Cost” figures represent the cost of the Small Business Financing Directorate to administer the CSBFA and SBLA programs. Full cost does not include expenses associated with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for Details on Other Programs.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
CSBFA Loans component (registration and administration fees) Capital lease component (administration fees)	2 days or less to register loans Less than 20 days to process claims	Standard of 2 days or less to register loans met virtually 100% of the time Time required to process a claim in 2008–09 was an average of 23 days Standard of 20 days or less to process claims met  56% of the time	Discussions with participating lenders indicate satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results
SBLA Loans component (administration fees)	Less than 20 days to process claims	Time required to process a claim in 2008–09 was an average of 34 days Standard of 20 days or less to process claims met 38% of the time	Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results
B. Other Information N/A

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Canadian Intellectual Property Office (CIPO)

				2008–2009
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
The majority of CIPO's fees are charged for services that are provided by a regulating authority	Regulatory ® CIPO grants or registers ownership for five types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies	Financial Administration Act Patent Act Trade-marks Act Copyright Act Industrial Design Act Integrated Circuit Topography Act Department of Industry Act	June 2, 2007	Patents: 114,170	Patents: 114,839	134,573	80% of applications, less than: 18 mo. for Mechanical 30 mo. for Electrical** 21 mo. for General Chemistry 21 mo. for Organic Chemistry 30 mo. for Biotechnology** **revised at mid-year	81% (18 mo.) 79% (32 mo.) 78% (21 mo.) 82% (21 mo.) 79% (32 mo.)
				Trademarks: 27,472	Trademarks: 25,126		Processed within 6.5 mo.	Processed within 7.9 mo.
				Industrial Design: 3,194	Industrial Design: 3,298		Processed within 9.8 mo.	Processed within 7.5 mo.
				Copyright: 564	Copyright: 540		Processed within 7 working days from receipt of application by mail	Processed within 5.9 days from receipt of application by mail
				Information: 648	Information: 695		Requests are processed within standards 90% of the time	Requests processed within standards 96.5% of the time
Total:				146,048	144,498	134,573
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
144,194		144,314	144,097		144,194		148,259	152,875
B. Date Last Modified Minor amendments to the fees came into force June 2, 2007. Please note that the last major amendments to the schedule of fees came into force on January 1, 2004.
C. Other Information Minor amendments to remove fee for amending the trademarks register and to provide free certified copies of documents to the Federal Court came into force on June 2, 2007.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
CIPO grants or registers ownership for 5 types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies	Patents: 80% of applications, less than: 18 mo. for Mechanical 30 mo. for Electrical*** 21 mo. for General Chemistry 21 mo. for Organic Chemistry 30 mo. for Biotechnology*** ***revised at mid-year	81% (18 mo.) 79% (32 mo.) 78% (21 mo.) 82% (21 mo.) 79% (32 mo.)	Stakeholders were consulted on 2 packages of planned regulatory amendments to The Patent Act
	Trademarks: Processed within 6.5 mo.	Processed within 7.9 mo.
	Industrial Design: Processed within 9.8 mo.	Processed within 7.5 mo.
	Copyright: Processed within 7 working days from receipt of application by mail	Processed within 5.9 days from receipt of application by mail
	Information: Requests are processed within standards 90% of the time	Requests processed within standards 96.5% of the time
B. Other Information A new chapter of the Manual of Patent Office Practice (re biotechnology) was issued. Amendments were made to the Industrial Design Regulations.

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Competition Bureau

				2008–2009
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Combined Merger Notification and Advance Ruling Certificate requests	Regulatory	Department of Industry Act Competition Bureau Fee and Service Standards Policy	April 1, 2003 April 1, 2003	2,588	1,650	15,332	Non-complex 14 days Complex 10 weeks Very complex 5 months	96.67% 86.96% 60%
Merger Notification	Regulatory			1,294	400	3,266	Non-complex 14 days Complex 10 weeks Very complex 5 months	96.67% 86.96% 60%
Advance Ruling Certificate requests	Other products and services			9,059	8,000	2,066
Written opinions: The Commissioner may provide binding opinions on proposed business conduct	Other products and services			73	25	217	Service standards vary, ranging from 2 weeks to 10 weeks for different sections of the Competition Act	43%
Textile Labelling Act. Provide a CA Identification Number for fabric tags	Other products and services	Department of Industry Act	1972	111	87	211
Total				13,125	10,162	21,092
Forecast Revenue ($000)				Estimated Full Cost ($000)
2009–10	2010–11	2011–12		2009–10		2010–11		2011–12
10,165	10,165	13,125		21,198		21,214		25,125
B. Date last modified See above
C. Other Information N/A

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

 

 

Corporations Canada

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches	Regulatory	Canada Business Corporations Act (CBCA), Canada Corporations Act (CCA), Canada Cooperatives Act	No activity in 2007–08 Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee	Incorporations under the CBCA: 4,500	Incorporations under the CBCA: 4,408	14,153	Internet: CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive 1-hour, over-the-counter service Batches: Batches of 5 or more articles are processed within the same day if received before 8:00 a.m.	95.9% of CBCA incorporations received via e-commerce issued within standard 98.4% of requests (CBCA incorporations and restated articles) issued within standard 98.7% of requests issued within standard
				Incorporations under the CCA Part II: 215	Incorporations under the CCA Part II: 213		CCA Part II incorporation applications are processed within 20 business days	91.6% of CCA Part II incorporations received by mail are issued within standard
				Annual returns under CBCA: 3,720	Annual returns under CBCA: 3,640		CBCA annual returns are processed and available on the Corporations Canada website within 5 business days	99.3% of annual returns received by mail are available on the Corporations Canada website within standard
				Annual summaries under CCA: 370	Annual summaries under CCA: 385		CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days	81.4% of annual summaries received by mail are available on the Corporations Canada website within standard
				Amendments under CBCA: 1,245	Amendments under CBCA: 1,177		Amendments under the CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST	96% of amendments under the CBCA incorporation received via e-commerce issued within standard
				Other services such as revival, certificate, copies: 1,250	Other services such as revival, certificate, copies: 1,182		Service standards are available on the Corporations Canada website
Total				11,300	11,005	14,153
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
10,800		10,800	11,000		13,299		13,600	13,600

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Corporations Canada has several product offerings including file articles of incorporation letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches	Incorporations under the CBCA Internet: CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST Visitors: Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service Batches: Batches of five or more articles are processed within the same day if received before 8:00 a.m.	95.9% of CBCA incorporation applications received via e-commerce issued within standard 98.4% of requests (CBCA incorporation and restated articles) issued within standard 98.7% of requests (CBCA incorporation and restated articles) issued within standard	Once a year, Corporations Canada organizes information sessions in various cities across Canada Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements to its products and services
	Incorporations under the Canada Corporations Act (CCA) Part II CCA Part II incorporation applications are processed within 20 business days	1.6% of CCA Part II incorporation applications received by mail are issued within standard
	Annual returns under CBCA CBCA annual returns are processed and available on the Corporations Canada website within 5 business days	99.3% of annual returns received by mail are available on the Corporations Canada website within standard
	Annual summaries under CCA CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days	81.4% of annual summaries received by mail are available on the Corporations Canada website within standard
	Amendments under the CBCA incorporation Applications received by 1:00 p.m. EST via e-commerce should be processed by 5:00 p.m. EST	96% of amendments under the CBCA incorporation received via e-commerce issued within standard
	Other services such as revival, certificate, copies	Service standards are available on the Corporations Canada website

*As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Measurement Canada

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Device Approval and Measurement Standard Certification	Regulatory	Weights and Measures Act	1993	225	259	1,024	Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website Certificate of Calibration is issued in 60 calendar days	Performance standard met, on average, 80% of the time Performance standard met 100% of the time
Device Inspection	Regulatory	Weights and Measures Act	1993	310	198	782	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time
Meter Approval and Measuring Apparatus Certification	Regulatory	Electricity and Gas Inspection Act	1995	215	257	1,016	Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website Certificate of Calibration is issued in 60 calendar days	Performance standard met, on average, 80% of the time Performance standard met 100% of the time
Meter Inspection	Regulatory	Electricity and Gas Inspection Act	1995	90	94	368	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time
Electricity and Gas Accreditation (initial and renewal)	Regulatory	Electricity and Gas Inspection Act	1995	150	64	254	Accreditation is granted within 1 month of an audit which demonstrates the applicant has met all requirements	Performance standard met 100% of the time
Total				990	872	3,444
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
800		800	800		3,161		3,161	3,161
B. Date Last Modified See above
C. Other Information Revenue generation is based on client demand for services. Measuring device and electricity and gas meter inspections (for which fees are prescribed by regulation) are increasingly performed by Measurement Canada authorized service providers.

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
Measurement standards certification and measuring device approvals	Certificate of Calibration is issued in 60 calendar days. Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website	Performance standard met 100% of the time Performance standard met, on average, 80% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to approval service standards were introduced in 2008–09 to address varying complexities of approval submissions
Measuring device inspection	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance
Measuring apparatus certification and electricity and natural gas meter approval	Certificate of Calibration is issued in 60 calendar days Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website	Performance standard met 100% of the time Performance standard met, on average, 80% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to approval service standards were introduced in 2008–09 to address varying complexities of approval submissions
Electricity and natural gas meter inspection	Inspection performed within 10 calendar days of request	Performance standard met, on average, 83% of the time	Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance
Electricity and Gas Accreditation	Accreditation is granted within 1 month of an audit which demonstrates the applicant has met all requirements	Performance standard met 100% of the time	Clients are provided with the opportunity to provide feedback through an online service feedback form and as part of regular performance audits
B. Other Information N/A

* As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Office of the Superintendent of Bankruptcy

				2008–09
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
Registration Fee	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	10,212	11,610	15,205	Registration of new estates: 90% of the time within 2 days	Performance standard met 99.9% of the time
Superintendent Levy	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	23,285	23,393	30,636	Letters of comment: issued 90% of the time within 21 business days of receipt of the Statement of Affairs	Performance standard met 91.9% of the time
Name Search Fee**	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	3,043	3,117	4,082	Faxes answered within 24 hours	Performance standard met 99.9% of the time
Trustee Licence Fee	Regulatory (R)	Bankruptcy and Insolvency Act (BIA) and Rules	2001	1,000	1,025	1,342	No standard. Annual fee is paid by a trustee in order to retain his/her licence. The licence is annulled if the fee is not paid
Total				37,539	39,145	51,266
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
41,596		45,201	48,066		52,629		53,559	54,489
B. Date Last Modified See above
C. Other Information N/A

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Spectrum, Information Technologies and Telecommunication

				2008–2009
A. User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard*	Performance Results*
RADIOCOM STATION:	Reg.	FAA RA Department of Industry Act	Radio Authorization fees: 2000	215,000 Includes New/amended licences & Renewals	226,659     5,791.7	100,206
New/Amended Licences 1. Fixed Parameter Radio Stations							1. Processing time of 3 weeks (15 business days) per transaction	1. Service standard met 99.2% of time Licences issued:
a) aircraft b) ship c) Mobile General Land Mobile Radio Service GLMRS*					1a) 12.9 1b) 18.5 1c)  0.2			1a) 361 radio 1b) 489 radio 1c) 1 radio
2.  Mobile Radio Stations a) Not GLMRS no Int’l coordination b) Not GLMRS with Int’l coordination c) Fixed no Int’l coordination d) Fixed with Int’l coordination					2a) 1,578.4 2b) 313.0 2c) 1,009.9 2d) 190.3		2. Processing time of 7 weeks (35 business days) per transaction when Int’l coordination is not required & 13 weeks (65 business days) when Int’l coordination is required	2. Service standard met 96.5% of time. Licences issued: 2a) 4,022 radio 2b) 472 radio 2c) 4,919 radio 2d) 959 radio
3.  Microwave Stations a) with no Int’l coordination b) with Int’l coordination					3a.i) 1,426.4 3a.ii) 358.4 3b) 725.5		3. Processing time of 4 weeks (20 business days) per transaction when Int’l coordination is not required and 10 weeks (50 business days) when Int’l coordination is required	3. Service standard met 94.3% of time. Licences issued: 3a.i) 1,664 radio 3a.ii) 18 spectrum 3b) 825 radio
4) Earth Stations					4) 158.2		4. Processing time of 7 weeks (35 business days) per transaction	4. Service standard met 100% of time. Licences issued: 2,231 radio
Renewals: Radio Licences (Rights & Privileges)					85,290.4		Not subject to performance standard	N/A
Renewals: Spectrum Licences (Rights & Privileges)					135,576.9		Not subject to performance standard	N/A
RADIO AND TERMINAL EQUIPMENT APPROVAL			September 10, 2007	650	691	1,247
1.  Registration Fee		User Fees Act			314		Processing time per transaction: 1. 2 business days	1. Service standard met 93% of time on 245 registrations
2.  Listing Fee		User Fees Act			265		2. 2 business days	2. Service standard met 100% of time on 3,545 listings
3.  Assessment Fee		Department of Industry Act			98		3. 14 business days	3. Service standard met 92% of time on 83 assessments
4.  Technical Expertise Fee		Department of Industry Act			14		4. Case-by-case basis	4. 55 cases
Total				215,650	227,350	101,453
Forecast Revenue ($000)					Estimated Full Cost ($000)
2009–10		2010–11	2011–12		2009–10		2010–11	2011–12
Radio Authorizations
222,000		222,000	222,000		101,253		101,253	101,253
Radio and Terminal Equipment Approval
650	650		650	1,231		1,231		1,231
B. Date Last Modified See above
C. Other Information Following the recommendations made in the Office of the Auditor General’s annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), IC has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its radio and spectrum licence fees. Some improvements have been implemented for this report and continuing efforts are being deployed to fully apply recommendations for future reporting exercises.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee	Service Standard*	Performance Result**	Stakeholder Consultation
1. Fixed Parameter Radio Stations	1. Processing time of 3 weeks (15 business days) per transaction	1. Service standard met 99.2% of time	Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act
2. Mobile Radio Stations	2. Processing time of 7 weeks per transaction (35 business days) when Int'l coordination is not required and 13 weeks (75 business days) when Int'l coordination is required	2. Service standard met 96.5% of time
3. Microwave Stations	3. Processing time of 4 weeks (20 business days) per transaction when Int’l coordination is not required and 10 weeks (50 business days) when Int’l coordination is required	3. Service standard met 94.3% of time
4. Earth Stations	4. Processing time of 7 weeks (35 business days) per transaction	4. Service standard met 100% of time
B. Other Information N/A

* As established pursuant to the Policy on ServiceStandards for External Fees:

• service standards may not have received parliamentary review
• service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Library and Archives Canada

2008–09 User Fees Reporting–User Fees Act ($ in thousands)

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff	(0)	The Department of Canadian Heritage Act, sections 8 to 12	Published in the Canada Gazette, Part 1, August 6, 2005	$377.0	$280.0	$1,938.7	Regular orders are processed within 30 days of receipt. For rush service, see Part C.	The processing standard of 30 days has been met 95% of the time. The processing standard for rush service has been met 100% of the time.	2009-10	$392.9	$1,987.0
									2010-11	$392.9	$2,036.9
									2011-12	$392.9	$2,087.7
Copies of documents on microform produced by clients themselves	(0)	Same as above	Same as above	$61.6	$42.9	$133.3	Client self-service	100%	2009-10	$60.5	$136.6
									2010-11	$60.5	$140.0
									2011-12	$60.5	$143.6
Service fee for reproduction of documents produced by private sector suppliers	(0)	Same as above	Same as above	$66.8	$37.2	$595.2	Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material	The processing standard of 6 weeks for copied material has been met 100% of the time. The processing standard for uncopied material (approx. 10 -12 weeks) has been met 100% of the time.	2009-10	$54.2	$610.1
									2010-11	$54.2	$625.3
									2011-12	$54.2	$641.0
Postage and handling	(0)	Same as above	Same as above	$34.4	$25.5	$25.5	Not applicable		2009-10	$33.8	$26.1
									2010-11	$33.8	$26.8
									2011-12	$33.8	$27.5
Sub-Total (R)				$539.8	$385.6	$2,692.7			2009-10	$541.4	$2,759.8
									2010-11	$541.4	$2,829.0
									2011-12	$541.4	$2,899.8
Fees charged for the processing of access requests filed under the Access to Information Act	(0)	Access to Information Act	2007 (as a result of amendments to the Federal Accountability Act)	$10.2	$6.1	$5,568.9	30 days, or within allowable time extension	Access to Information Act: 96% of the formal requests were completed on time. Privacy Act: 99% of the formal requests were completed on time.	2009-10	$8.6	$5,708.1
									2010-11	$8.6	$5,850.8
									2011-12	$8.6	$5,997.1
Total(0)				$550.0	$391.7	$8,261.6			2009-10	$550.0	$8,467.9
									2010-11	$550.0	$8,679.8
									2011-12	$550.0	$8,896.9

2008–09 Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff	Regular orders are processed within 30 days of receipt. For rush service, see Table 6.a, Section C.	The processing standard of 30 days has been met 95% of the time. The processing standard for the rush service has been met 100% of the time.	During 2008-09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.
Copies of documents on microform produced by clients themselves	Not applicable	Clients serve themselves. They pick up the microforms from the shelf and make their own copies.
Service fee for reproduction of documents produced by private sector suppliers	Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material.	The processing standard of 6 weeks for copied material has been met 100% of the time. The processing standard of 10 to 12 weeks for uncopied material has been met 100% of the time.	During 2008–09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.

National Energy Board

Table 2a: External Fees: Energy Regulation and Advice – National Energy Board Act

Fee Activity	Description	Amount
Energy Regulation and Advice – National Energy Board Act The NEB regulates in the public interest those areas of the oil, gas, non-hydrocarbon and electricity industries relating to: construction and operation of pipelines; construction and operation of international and designated interprovincial power lines; transportation, tolls and tariffs of pipelines; exports of oil, gas and electricity and imports of oil and gas; and oil and gas activities on Frontier lands not subject to a federal/provincial accord.
Fee Type	Regulatory (R)
Fee Setting Authority	The NEB External Charging is in accordance with sub-section 24.1 (1) of the NEB Act. As of 1 January 1991 under the NEB Cost Recovery Regulations, the Board recovers the cost of its operations from the majority of the companies that it regulates. The Board has the delegated authority to determine what costs will be excluded from program expenditures for cost recovery purposes.
Date Last Modified	NEB Cost Recovery Regulations last amended on 6 November 2002
2008-2009 Forecast Revenue ($ millions)	Regulatory	48.5
2008-2009 Actual Revenue ($ millions)	Regulatory	52.22
Estimated Full Cost ($ millions)	Regulatory a) NEB Costs = 45.1 b) Other Departments Costs = 6.3	51.5
Forecast Revenue ($ millions)	Sub-Total 2009 - 10 2010 - 11 2011 - 12 Total	45.7 38.3 38.3 122.3
Estimated Full Cost ($ millions)	Sub-Total 2009 - 10 2010 - 11 2011 - 12 Total	45.6 45.6 45.6 136.8

Service Standards	Service Standard Results 2008-20091
Reasons for Decision 80% of Reasons for Decision completed within 12 weeks following a public hearing	Reasons for Decision 11 decisions: service standard with 91% completed in 12 weeks
Export/import authorizations Oil and/or petroleum orders processed: 100% of new orders in 2 working days NGL orders processed: 100%of new orders in 2 working days Gas import and export orders processed: 100% of all orders in 2 working days Electricity export permits Category A (complexity of issues considered minor): 80% within 40 calendar days Category B (complexity of issues considered moderate): 80% within 90 calendar days	Export/import authorizations Oil and/or petroleum orders processed: 14 new orders processed; 100% completed in 2 days NGL orders processed: 17 new orders processed; 100% completed in 2 days Gas import and export orders processed: 170 received; 99% completed in 2 days Electricity export permits Category A: 9 received; 100% completed in 40 days Category B: 2 received; 100% completed in 90 days
Landowner Complaints Respond with initial course of action: 100% within 10 calendar days Resolve the complaint: 80% within 60 calendar days	Landowner Complaints Respond with initial course of action: 23 files; 100% response within 10 calendar days Resolve the complaint: 23 files. Resolution times depend on file complexities and are typically longer than 60 days
Onshore pipeline regulation (OPR) audits 80% of draft OPR reports sent to the audited company within 8 weeks of completing field work 80% of final OPR reports sent to the audited company within 8 weeks of receiving the company’s comments on the draft report	Onshore pipeline regulation audits 3 received: 100% sent to the audited company within 8 weeks 3 received: 100% sent to the audited company within 8 weeks
Financial audits 80% of draft financial reports sent to the audited company within 8 weeks of completing field work 80% of final financial audit reports sent to company within 3 weeks of receiving the audited company’s comments on draft financial report	Financial audits 3 audits conducted. Both service standards met (100% of reports sent within specified period)
Non-hearing Section 58 application cycle times Category A (complexity of issues considered minor): 80% of decisions released in 40 calendar days Category B (complexity of issues considered moderate): 80% of decisions released in 90 calendar days Category C (complexity of issues considered major): 80% of decisions released in 120 calendar days	Non-hearing Section 58 application cycle times Category A: 4 received: 100% in 40 days Category B: 6 received: 100% in 90 days Category C: 0 received

Consultation

When the NEB Cost Recovery Liaison Committee (CRLC) was established in July 1990, the composition of the committee ensured that there was representation from each of the industry’s major associations and companies. The CRLC was established for ongoing consultation and communication regarding cost recovery methodology, regulations and new initiatives affecting cost recovery processes. In addition, the NEB tables and discusses its financial statements and anticipated expenditures with the CRLC. The NEB’s performance results are presented to the CRLC at regularly scheduled meetings.

Dispute Management

The NEB has a Dispute Management Process in accordance with Treasury Board External Charging Policy, to ensure that disputes and issues raised by stakeholders related to external charging are addressed and resolved fairly and efficiently. In this process, there are three hierarchical levels to resolve a dispute. The first level of resolution rests with the Chair of the CRLC. If the dispute is unresolved at the first level, the issue will be passed on to the second level where a committee is formed. Where the first level and the second level fail to result in a resolution, the matter will be referred to the Chair of the Board. Each level is given 90 days from the date of receipt of notification or escalation to resolve the dispute.

The disputes and issues may include but will not be limited to:

• failure to meet the agreed standard of services or products;
• negotiated charges perceived to be unreasonable;
• issues regarding specifications and descriptions of the required services or products;
• cancellation of the negotiated services or products; or
• failure to meet deadlines.

Table 2b: External Fees: Energy Regulation and Advice – Canada Oil and Gas Operations Act

Fee Activity	Description	Amount
Energy Regulation and Advice – Canada Oil and Gas Operations Act Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord.
Fee Type	Regulatory (R)
Fee Setting Authority	Canada Oil and Gas Operations Act
Date Last Modified	1992
2008-2009 Forecast Revenue	Regulatory	$900.00
2008-2009 Actual Revenue	Regulatory	$625.00
Estimated Full Cost	Regulatory a) NEB Costs = $5,300,000 b) Other Departments Costs = $700,000	$6,000,000
Forecast Revenue	Sub-Total 2009 - 10 2010 - 11 2011 - 12 Total	$900.00 $900.00 $900.00 $2,700
Estimated Full Cost	Sub-Total 2009 - 10 2010 - 11 2011 - 12 Total	5,300,000 5,300,000 5,300,000 $15,900,000

Service Standards	Service Standard Results 2008-2009
COGO Act applications Well drilling applications Decisions rendered within 21 calendar days of receiving a complete application Geological and geophysical applications Decisions rendered within 30 calendar days of receiving a complete application	COGO Act applications Well drilling applications 12 received: 100% of decisions rendered within 21 calendar days Geological and geophysical applications 11 received: 100% of decisions rendered within 30 days
CPR Act applications Decision for Significant Discovery 80% of decisions for both rendered within 90 calendar days Decision for Commercial Discovery Applications on Frontier lands 80% of decisions for both rendered within 90 calendar days	CPR Act applications Decision for Significant Discovery 5 received: 100% of decisions rendered within 90 calendar days Decision for Commercial Discovery Applications on Frontier lands 0 received

Consultation

The NEB’s COGO Act and CPR Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum).

Table 3: External Fees and Service Standards: Service Standard for Access to Information Act

Fee Activity	Description	Amount
Access to Information Act Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type	Other products and services (O)
Fee Setting Authority	Access to Information Act
Date Last Modified	1992
2008-2009 Forecast Revenue	Other Products and Services	$100.00
2008-2009 Actual Revenue	Other Products and Services	$0
Estimated Full Cost	Other Products and Services a) NEB Costs =	$29,500
Forecast Revenue	Sub-Total 2009 - 10 2010 - 11 2011 - 12 Total	$100.00 $100.00 $100.00 $300.00
Estimated Full Cost	Sub-Total 2009 - 10 2010 - 11 2011 - 12 Total	$30,000 $30,000 $30,000 $90,000

Service Standards

Service Standard Results 2008-2009

Responding to Access to Information requests Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

Responding to Access to Information requests 7 completed in 2008-2009. 5 received during reporting period, 2 requests were outstanding from the previous period. 3 requests (43%) were completed in 30 days or notice of extension sent within 30 days, 1 request completed in 31-60 days, 2 requests completed in 61 to 120 days and 1 request completed in 121 days or over. Results were impacted by the broad scope and increasing complexity of requests as these requests required additional time to appropriately assess and respond to.

1 The Board met all of its service standards except two. The Board’s target for gas import and export orders was not met due to process delays on 1 out of 170 orders. The Board’s historical target on the resolution of landowner complaints was reconsidered during 2008-2009 as resolution times vary significantly depending on file complexities. Better indicators of the effectiveness of this process are under development during 2009-2010.

National Parole Board

Table 2: User Fees Act
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard	Performance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Pardons User fee ($50.00)	Other products and Services	Treasury Board Decision T.B. #822475 (1995) T.B. #826954 (1999)	Fee introduced 1995, modified in 1999	800	9351	To be determined (TBD)	Under Development		2009-10	800	TBD
									2010-11	800	TBD
									2011-12	800	TBD
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Regulatory Service	Access to Information Act	1992	0	02	312	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/.	Response times 100% within Performance Standard:  Access to Information Act     Total 19 requests: within 30 days = 17 requests  31-60 days = 2 requests  61-120 days = 0 request  over 121 days = 0 request     Privacy Act     Total 506 requests: within 30 days = 442 requests  31-60 days = 55 requests  61-120 days = 8 requests over 121 days = 1 request	2009-10	0	312
									2010-11	0	312
									2011-12	0	312
Total				800	935	312			Total 2009-10	800	TBD
									Total 2010-11	800	TBD
									Total 2011-12	800	TBD

Table 2B: Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Pardons User fee ($50.00)	Under development	Nil	Nil
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/.	Response times 100% within Performance Standard:  Access to Information Act     Total 19 requests: within 30 days = 17 requests  31-60 days = 2 requests  61-120 days = 0 request  over 121 days = 0 request     Privacy Act     Total 506 requests: within 30 days = 442 requests  31-60 days = 55 requests  61-120 days = 8 requests over 121 days = 1 request	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:

---

¹ The Board can only access $35 (or 70%) of every fee this translates to $935K for the Board for 2008-09. These revenues will be accessed through the 2009-10 Supplementary Estimates process.
² The total ATIP fees collected during the fiscal year 08-09 was $95.00.

National Research Council Canada

Table 2: User Fees

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard 1	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	$500	$410	$203,100 This cost includes the salary of the ATIP Coordinator, ATIP Officer and a small percentage of other salaries related to legal services and administration. It includes the costs of a service contract.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	NRC received 23 access to information requests; 35 consultations from other government departments. NRC routinely waives fees in accordance with TBS guidelines.	2009-10	$500	$250,000
									2010-11	$500	$250,000
									2011-12	$500	$250,000
Sub-Total (O)				$500	$410	$203,100			2009-10	$500	$250,000
									2010-11	$500	$250,000
									2011-12	$500	$250,000
Total				$500	$410	$203,100			2009-10	$500	$250,000
									2010-11	$500	$250,000
									2011-12	$500	$250,000

Date Last Modified: N/A

Other Information:

National Research Council collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2008-09 included application fees only.

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review; and
• the performance standards, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address).
• the performance result, if provided, is not legally bound to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-B: External Fees

External Fee	Service Standard 1	Performance Results 2	Stakeholder Consultation
Certified Reference Materials	Three (3) business days between reception of order and shipping of order	Of the 708 orders received this fiscal year, 99.6% met the 3-day standard.	12 of 708 customers responded (1.7% of total) 11 were very satisfied (92% of respondents) 1 was satisfied (8% of respondents) none were somewhat satisfied (0% of respondents) none were very dissatisfied (0% of respondents) Any comments and complaints were investigated and resolved.
Sale of National Code Documents and other documents	Orders processed (shipped) 1-14 days after receipt of all required information	94.8% of orders processed within 1-14 days	99.8% satisfaction; in 4783 orders, 9 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction.
1 As established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address). 2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Natural Resources Canada

Table 2: User Fees and External Fees

• User Fees
  • Explosives licence and inspection fees
  • Seismic data
  • Map products
  • ISO non-destructive testing
  • Air Photo Products
  • Fees charged for the processing of access requests filed under the Access to Information Act
  • Digital Topographic Data (formerly Subscription data)
  • Other Products
• External Fees

User Fees

External Fees

External Fee	Service Standard	Performance Result	Stakeholder Consultation
Explosives licence and inspection fees	95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.	Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.	Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received.
Seismic data	For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site. For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.	Service standards are reviewed annually (inquiries are recorded) – results indicate greater than 95% compliance with standards.	None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations encouraged through questionnaire that accompanies responses to data requests.
Map products	National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this. Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST.	Service standard of five working days is met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise.	Regular discussions and meetings are held with stakeholders. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
ISO non-destructive testing	1 - Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time. 2 - Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.	1 - The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met 98% of the time.	Fee adjustments are presented and negotiated with the 12 member advisory body of stakeholders. Previously the agreed price structure associated with fees for required services and reports is put into effect and not changed for 3 years. The stakeholders like the stability in knowing what they will be paying for the next 3 years. The revised plan is to move to annual fee adjustments based on actual costs. From January through June 2006, extensive consultations on exam fees were held with 8 exam centres, the advisory board, and the union representing 2,000 clients. The objective of these consultations was to isolate cost drivers in order to derive a formula driven fee structure.
Air Photo products	Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 – 16:30 EST.	Service standard of ten working days is met 80% of the time. Service standards are included in annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise.	Major survey completed in 2004. Initated needs requirement based on sales statistics to determine future directions for improvement. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
Fees charged for the processing of access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	Met prescribed standards 91.5% of the time	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Digital Topographic Data (formerly Subscription Data)	National Topographic Data Base (NTDB), Canvec and others – Response time for general information requests is two working days during business hours. Availability of Web site is 24-7 90% of the time, monitored monthly.	Web site was available 24-7 90% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89% – Web site improvements will be made to help clients and improve the satisfaction level. Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately.	Client consultation is ongoing – part of regular ISO process.
Other products	For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.	Performance is aggregated against standards annually. In 2008-09 100% of requests are in compliance with standards. The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.	Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC.

Other Information

The Explosives Regulatory Division (ERD) remains committed to managing its regulatory activities in an effective and efficient manner to ensure public and worker health and safety while protecting Canada's explosives supply from criminal and terrorist interests. ERD is committed to delivering 95% of decisions on requests for explosives product authorizations, importation permits, display fireworks and pyrotechnics certificates, user magazine licences, vendor magazine licences, manufacturing certificates and factory licence renewals within 30 days of the receipt of complete applications and all necessary documentation. In the case of initial applications for a factory licence where the review is a more time consuming process, ERD is committed to delivering 95% of decisions within 60 days of the receipt of complete applications and all necessary documentation.

The proposed performance standards reflect a reasonable amount of time that could be taken to complete a regulatory activity (e.g., the amount of time required to review and make a decision regarding an application for a license). The standards identify an intent to meet the standard at least 95% of the time. This reflects the fact than on occasion, a regulatory decision may be delayed due to circumstances beyond ERD control and that on occasion, spikes in workload may prevent all decisions to be reached within the defined timeframe.

Office of the Commissioner of Lobbying of Canada

Table 2-A: User Fees Act

Access to Information

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all requirements under the User Fees Act (e.g., international comparison; independent advisory panel to address complaints):
• the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

[Return to text]

Table 2-B: Policy on Service Standards for External Fees

Access to Information

External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	Statutory deadlines met 100 percent of the time.	The service standard is established under the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

¹ As established pursuant to the Policy Standards for External Fees:

• the service standard may not have received parliamentary review;
• the service standard may not respect all performance standard requirements under the User Fees Act (e.g., international comparison; independent advisory panel to address complaints).

[Return to text]

² The performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

[Return to text]

Office of the Commissioner of Official Languages

Table 1-A: User Fees - User Fees Act

Table 1-B: Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request. The Access to Information Act provides more details: http://laws.justice.gc.ca/en/A-1/index.html.	The deadlines stipulated in the Act were respected in 100% of the cases.	The service standard is established by the Access to Information Act and the Access to Information Regulations.

Office of the Superintendent of Financial Institutions Canada

Table A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards1	Performance Result1	Fiscal Year	Forecast Revenue	Estimated Full Cost
Category 2 – Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit
Approval to maintain a representative office of a foreign bank	R	OSFI Act	April 28, 2006	59	46	46	90% will be processed in less than 60 calendar days of receipt	98% were processed in less than 60 calendar days of receipt	2008-2009 2009–2010 2010–2011	65 65 65	65 65 65
Reservation of a name
Accreditation of a provincial reinsurer
Category 4 – Ministerial Approvals
Letters patent of incorporation	R	OSFI Act	April 28, 2006	1,125	492	492	80% will be processed in less than 90 calendar days of receipt	99% were processed in less than 90 calendar days of receipt	2008-2009 2009–2010 2010–2011	1,352 1,352 1,352	1,352 1,352 1,352
Letters patent of continuance
Order permitting a foreign bank to carry on banking business in Canada
Order approving the insuring in Canada of risks by a foreign body corporate
Exemption from material banking group status
Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
Category 5 – Precedents/ Rulings/ Interpretations
Written, precedent-setting ruling relating to the quality of capital	R	OSFI Act	Aug 13, 2003	40	36	36	80% will be processed in less than 180 calendar days of receipt	82% were processed in less than 180 calendar days of receipt	2008-2009 2009–2010 2010–2011	40 40 40	40 40 40
Written interpretation of Acts, regulations, guidelines or rulings
Category 6 – Non-precedential Confirmations of Quality of Capital
Written, non-precedent-setting confirmation of quality of capital	R	OSFI Act	Aug 13, 2003	273	340	340	90% will be processed in less than 60 calendar days of receipt	100% were processed in less than 60 calendar days of receipt	2008-2009 2009–2010 2010–2011	276 276 276	276 276 276
Category 7 – Copies of Corporate Documents and Certificates of Confirmation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate	O	OSFI Act	Aug 13, 2003	102	104	104	90% will be processed within 2 business days of receipt	100% were processed within 2 business days of receipt	2008-2009 2009–2010 2010–2011	102 102 102	102 102 102
				1,497 (R) 102 (O) Total – 1,599	914 (R) 104 (O) Total - 1,018	914 (R) 104 (O) Total - 1,018			2008-2009 2009–2010 2010–2011	1,835 1,835 1,835 Total - 5,505	1,835 1,835 1,835 Total - 5,505
Category 7 – Access to Information User Fees
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	4	1	241	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.htm.	Statutory deadline of 30 days met 91% of the time	2008-2009 2009–2010 2010–2011	4 4 4	254 266 280
Total				4	1	241				12	800
B. Date Last Modified: 1992

Other Information

In July 2000, the Canada Customs and Revenue Agency ruled that most of the service charges are exempted from GST under the Excise Tax Act.

A fee is either identified as “Regulatory” (R) or “Other Products and Services” (O). A Regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties. All OSFI service fees are classified as “Regulatory” except those found in category 7.

The full cost is based on the fiscal year salary levels according to collective agreements, the fiscal year Treasury Board benefit factors and OSFI’S factor for indirect costs.

1. Note:

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review; and
• the performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
• the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
  
  

 

Table B: 2008-2009 User Fee Reporting - External Fees
($ thousands)

A. External Fee	Service Standard1	Performance Results2	Stakeholder Consultation
Category 2 – Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit			In March 2005, paying and non-paying stakeholders were asked to review and comment on the proposed service standards that were developed in response to the government’s policy that all user fees should be subject to an appropriate standard. Stakeholders were generally supportive of OSFI’s proposed service standards and supported OSFI’s early implementation of the government’s policy. OSFI believes that having specific service standards serve to enhance OSFI’s accountability and transparency. In 2006, the Regulations setting out OSFI’s user fees were substantially amended to reduce the number of services from 52 to 14, recognizing that the initial charges did not result in a significant redistribution of OSFI’s costs among FRFIs and that the charges did not recover a meaningful percentage of OSFI’s annual operating costs, which are primarily recovered through base assessments on FRFIs. However, it is OSFI’s intention to keep the service standards in place for the services provided regardless of whether there is an associated fee. OSFI continues to monitor and review the standards on an ongoing basis.
Approval to maintain a representative office of a foreign bank	90% will be processed in less than 60 calendar days of receipt	98% were processed in less than 60 calendar days of receipt
Reservation of a name
Accreditation of a provincial reinsurer
Category 4 – Ministerial Approvals
Letters patent of incorporation	80% will be processed in less than 90 calendar days of receipt	99% were processed in less than 90 calendar days of receipt
Letters patent of continuance
Order permitting a foreign bank to carry on banking business in Canada
Order approving the insuring in Canada of risks by a foreign body corporate
Exemption from material banking group status
Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
Category 5 – Precedents/ Rulings/ Interpretations
Written, precedent-setting ruling relating to the quality of capital	80% will be processed in less than 180 calendar days of receipt	82% were processed in less than 180 calendar days of receipt
Written interpretation of Acts, regulations, guidelines or rulings
Category 6 – Non-precedential Confirmations of Quality of Capital
Written, non-precedent-setting confirmation of quality of capital	90% will be processed in less than 60 calendar days of receipt	100% were processed in less than 60 calendar days of receipt
Category 7 – Copies of Corporate Documents and Certificates of Confirmation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate	90% will be processed within 2 business days of receipt	100% were processed within 2 business days of receipt
Category 8 – Access to Information Requests Policy on Service Standards for External Fees
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html	Statutory deadlines met 91% of the time.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

B. Other Information: None

1. As established pursuant to the Policy on Service Standards for External Fees:
   • service standards may not have received parliamentary review; and
   • service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
   

Parks Canada

2008-09 User Fees Reporting Table 2-A: User Fees Act

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Estimated Full Cost ($000)	Performance Standard	Performance Result	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Entry Fees	Other Products and Services	Parks Canada Agency Act	Increased in 2008	$54,761	$52,527	$150,097	85% of visitors are satisfied	93% of sampled locations exceed the standard	2009-10	$52,525	$141,100
									2010-11	$52,525	$140,581
									2011-12	$52,525	$140,517
Camping Fees	Other Products and Services	Parks Canada Agency Act	Increased in 2008	$15,750	$16,576	$27,726	85% of visitors are satisfied	93% of sampled locations exceed the standard	2009-10	$16,575	$26,064
									2010-11	$16,575	$25,969
									2011-12	$16,575	$25,957
Lockage and Mooring fees	Other Products and Services	Parks Canada Agency Act	Lockage and Mooring fees increased in 2008	$3,048	$2,472	$26,369	85% of visitors are satisfied	100% of sampled locations exceed the standard	2009-10	$2,470	$24,789
									2010-11	$2,470	$24,698
									2011-12	$2,470	$24,686
Pools	Other Products and Services	Parks Canada Agency Act	Increased in 2003	$3,603	$3,871	$5,003	85% of visitors are satisfied	For the 2008 cycle, no locations with this service were surveyed.	2009-10	$3,870	$4,703
									2010-11	$3,870	$4,686
									2011-12	$3,870	$4,684
Municipal Services	Other Products and Services	Canada National Parks Act	Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996.	$2,676	$3,121	$17,874	For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community.	Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines.	2009-10	$3,120	$11,427
									2010-11	$3,120	$10,588
									2011-12	$3,120	$10,558
Other Revenues	Other Products and Services	Parks Canada Agency Act	Business licences increased in 1994; Other fees increased in 2008.	$13,548	$9,252	$46,388	85% of visitors are satisfied	93% of sampled locations exceed the standard	2009-10	$9,250	$43,583
									2010-11	$9,250	$43,420
									2011-12	$9,250	$43,399
Total				$93,386	$87,819	$273,457			2009-10	$87,810	$251,665
									2010-11	$87,810	$249,941
									2011-12	$87,810	$249,801

B. Date Last Modified

Multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved in June 2005 for the years 2005-2006 to 2008-2009. New revenues are to be directed to maintain and improve associated services and facilities.

National consultations were held prior to the User Fees Act in 2003-2004. Parks Canada consulted locally with the public and stakeholders through meetings with advisory and client groups and through direct mailings. On a corporate level, Parks Canada consulted with national stakeholders and interest groups and conducted a national public opinion poll and focus group sessions. Notice was also provided on the Parks Canada website on proposals for fee increases.

There was widespread acceptance of the fee proposal on the condition that Parks Canada honours its commitment to invest the related revenue growth to rebuild deteriorated visitor facilities. To address concerns raised by users during consultations, Parks Canada made three major adjustments to its multi-year fee strategy prior to approval:
- The phase-in period for implementation was extended from three to four years for all visitor services in order to stagger price increases and reduce the cumulative impact of increasing all fees at the same time.
- To respect Parks Canada’s commitment to provide 18 months advance notice, implementation of proposed new commercial group fees was deferred until April 1, 2007 and the phase-in period extended from two to three years (2007, 2008 and 2009).
- The business licence fee proposal was withdrawn from the fee submission. A revised business licence proposal will reflect further research of municipal charging practices across Canada.

Following consultations, a comparison of Parks Canada's proposed fees with those charged by parks organizations in other countries was conducted. This research was carried out in the summer of 2004 and was incorporated into the submission. The Parks Canada's multi-year fee strategy was tabled in Parliament in March 2005 pursuant to the User Fees Act.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the GST. This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.

Municipal services, water, sewer and garbage fees are formula-based to allow for cost recovery. They may increase or decrease each year in response to changing costs. The exception, Riding Mountain, is not formula-based but is ready to proceed with consultation to make the change.

C. Additional Notes

The section for Real Property and Business Fees has been removed from the table in this reporting cycle, seeing that these fees are rights and privileges and as such not subject to the User Fees Act. The total forecasted revenue and expenditures for 2008-09 has been reduced to reflect this modification. In 2008-09, Real Property and Business Fees revenues was $ 20,953,900.

2008-2009 User Fee Reporting Template 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Entry Fees	85% of visitors are satisfied	93% of sampled locations exceed the standard	Standard is based on a long standing measure2
Camping Fees	85% of visitors are satisfied	93% of sampled locations exceed the standard	Standard is based on a long standing measure2
Lockage and Mooring Fees	85% of visitors are satisfied	100% of sampled locations exceed the standard	Standard is based on a long standing measure2
Pools	85% of visitors are satisfied	For the 2008 cycle, no locations with this service were surveyed.	Standard is based on a long standing measure2
Municipal Services	For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines for effluent quality and wastewater (1976) and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community.	Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines.	Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users.
Other revenues	85% of visitors are satisfied	93% of sampled locations exceed the standard1	Standard is based on a long standing measure2

Notes

1. For further details please see Program Activity 4: Visitor Experience.
2. Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85 percent satisfaction standard has been well established and communicated through the Agency’s corporate planning and reporting documents since 1999. In 1998, Parks Canada also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fees Act, and exceeds the Act’s requirements by refunding the user-fee immediately to a dissatisfied client.

Privy Council Office

Table 2: User Fees/External Fees

Table 2-A: User Fees
(thousands of dollars)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for inspection and obtaining of copies of Statutory Instruments in accordance with the Statutory Instruments Act	O	Statutory Instruments Regulatory	1993 SOR/9 3-245	1.0	1.0	9.9 Note 3	Note 1	Note 2	2009-10	1.0	9.9
									2010-11	1.0	9.9
									2011-12	1.0	9.9 Note 3
Fees charged for the processing of access requests filed under the Access to Information Act	O	Fees charged for the processing of access requests filed under the Access to Information Act	1992	4.0	3.6	3,528.0 Note 6	Note 4	Note 5	2009-10	4.3	3,552.3
									2010-11	4.5	3,578.4
									2011-12	4.8	3,606.4 Note 6
Total (O)									2009-10	5.3	3,562.2
									2010-11	5.5	3,588.3
									2011-12	5.8	3,616.3

Note 1: 90% of requests will be completed within 5 business days. This standard became effective as of September 2006.

Note 2: 100% of requests received were completed within 5 business days, with most requests completed within 1 day of receipt.

Note 3: Full cost for the sale of Statutory Instruments includes the direct cost related to the management of the sale of Statutory Instruments under the Order-in-Council section including the Employee Benefit Plans. It also includes allocations of indirect costs such as Corporate Services to support the section and services received without charge from other departments.

Note 4: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice to extension to be sent within 30 days after receipt of request.

Note 5: 87 % of requests were completed on time.

Note 6: Full cost for the processing of Access to Information requests filed under the Access to Information Act includes the direct cost to operate the Access to Information and Privacy division including the Employee Benefit Plans and indirect costs related to the initial 5-hour search, costs for the review and sign-off. It also includes allocations of indirect costs such as Corporate Services to support the section and services received without charge from other departments.

Public Health Agency of Canada

Table 2-A: User Fees

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008–2009					Planning Years
				Forecast Revenue ($000)	Actual Revenue ($000)	Full Cost ($000)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue ($000)	Estimated Full Cost ($000)
Fees Charges for the processing of access requests filed under the Access to Information Act (ATIA)	Other Products and Services (O)	ATIA	1992	1.5	0.8	312	Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request.	Statutory Deadlines met 93% of the time	2009–10	1.5	658
									2010–11	1.5	658
									2011–12	1.5	658

Table 2-B: External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request.	Statutory deadlines met 93% of the time.	The service standard is established by the ATIA and the ATI Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Public Safety Canada

Table 2: User Fees/External Fees

Table 2-A: User Fees

Public Service Commission of Canada

Table 2: User Fees

Table 2-A: User Fees Act
($ thousands)

A-User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue $	Estimated Full Cost $
Fees charged for the processing of access requests under the Access to Information Act (ATIA)	Other products and services	ATIA	1992	N/A	$265	$66,350 (salary and O&M)	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides more details: http://laws. justice.qc.ca/ en/A-1/ 218072.html	Statutory deadlines have been met for 91% of requests. Extension notices were sent within 30 days following the receipt of the request in 20% of cases.	2009-10	250	130,000
									2010-11	250	130,000
									2011-12	250	130,000
B. Date last modified: June 5, 2009
C. Other information: It is the practice of the Public Service Commission’s Access to Information and Privacy Office to waive fees where (a) the total reproduction costs that could be assessed amount to less than $25; (b) the information being requested is publicly available; or (c) no response or notice of extension is forwarded within 30 days following receipt of the request. Fees were waived for 14 requests in 2008-2009, amounting to over $1,060.

Table 2-B: Policy on standards for external fees

Supplementary information on Service Standards for External Fees can be found at http://www.tbs-sct.gc.ca/dpr-rmr/2006-2007/info/info-eng.asp.

Public Works and Government Services Canada

Table 2 – User Fees

Canada Gazette
(in thousands of dollars)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Results	Fiscal Year	Forecast Revenue	Estimated Full Cost
Subscription rates charged to external/private sector clients for printing and distributing the hardcopy version of the Canada Gazette	Regulatory (R)	Subscription fees are set in the Statutory Instruments Act assented to in 1971	Subscription fees last revised in 1985	97.7	74.8	152.0	Meet all the legislated publication deadlines for the Canada Gazette and meet the publication deadlines for each of our clients. Achieve less than 1% error count in all editions of the Canada Gazette.	100%: All notices were published within the legislated deadlines. 100%: The Canada Gazette Directorate met all of its publication dates for all formats of the Canada Gazette. 100%: The error count was 0.03%	2009-10 subscriptions 2010-11 subscriptions 2011-12 subscriptions	70.0 65.0 65.0	152.0 155.0 155.0
Total				97.7	74.8	152.02				200.0	462.03
Date Last Modified: 1985
Other Information: 1. Subject to a departmental legal assessment the Canada Gazette Directorate is reporting annually on the Subscription Fees charged to external/private sector clients as the User Fees Act does not apply to internal clients, i.e. other government departments or agencies. Information on insertions fees is no longer included in this table as these fees fall under the contracting authority of the Minister of PWGSC. 2. These figures are only the direct costs of producing and distributing the Gazette. 3. These figures forecast only the direct costs of producing and distributing the Gazette.

External Fees
Canada Gazette

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Subscription rates are charged for the printing and distribution of the Canada Gazette.	100% compliance with the legislated publication deadlines for the Canada Gazette and the legislated publication deadlines for each of its clients. Error rate of less than 1%.	100%: All notices were published within the legislated deadlines. The Canada Gazette Directorate met all its publication dates for all formats of the Canada Gazette. The error count was 0.03 %	The subscription rates have not been modified since 1985. The establishment of the current fee structure pre-dates the November 2004 Policy On Service Standards for External Fees.
Other Information: N/A

Access to Information and Privacy
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filled under the Access to Information Act (ATIA)	Other Products and Services (O)	ATIA	1992	6.25	6.19	3,084	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	95.5%	2009-10 2010-11 2011-12	5.94 5.64 5.36	3,052 3,205 3,365
Total				6.25	6.19	3,084				16.94	9,622
Date Last Modified: N/A
Other Information: It is the Department's practice to waive fees where (a) the total reproduction costs that could be assessed amounts to less than $25; and (b) the legislative time limits have been exceeded by more than 6 months and the request contains a voluminous number of records. In 2008-2009, fees were waived in 52% of ATI requests completed, amounting to $4.7K waived. In an effort to reduce the amount of paper copied, applicants can request that certain information be provided to them by electronic means, such as by diskette, CD or email, in order to reduce the amount of fees to be paid. In 2008-2009, 23% of responses to ATI were made by electronic means; an increase of 4% compared to previous fiscal year.

Public Ports and Harbours - Esquimalt Graving Dock (EGD)
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Booking	Regulatory (R) as per Esquimalt Graving Dock Regulations, 1989 (SOR/89-332 and SOR/95-462)	Order-in-Council	1995	See Note 2	147.0	See Note 2 No costs were incurred by other departments in support of the fee activity.	EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met.	Last fiscal EGD met on a formal basis every other month (6 times/yr) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met.	2009-10 2010-11 2011-12	See Note 2	See Note 2 No costs were incurred by other departments in support of the fee activity.
Draining					145.0
Dockage for a vessel per unit of gross tonnage (minimum 2500 tons), per day					885.2
Dockage for cargo on board per tonne of cargo, per day					—
Berthage at North Landing Wharf, per metre, per day (a) working vessels					77.8
Berthage at North Landing Wharf, per metre, per day (b) non-working vessels					2.4
Berthage at South Jetty, per metre, per day					88.2
Storage of cargo, building materials, equipment or machinery, per tonne, per day					—
Top wharfage, per tonne (minimum 50 tonnes) (one-time charge)					0.0
Crane per hour (a) with light hook					539.2
Crane per hour (b) with main hook, up to 50 tonne lift					35.1
Crane per hour (c) with main hook, over 50 tonne lift					24.4
Mobile Crane, per hour (a) 9-tonne crane					82.7
Mobile Crane, per hour (b) 20-tonne crane					0.0
Forklift per hour					0.0
Air Compressor, per manifold hour					423.1
Motor work boat, per hour					1.3
Fresh water, per cubic metre					11.7
Electric power, per kilowatt hour					703.3
Parking, per section, per shift					127.4
Tie-up and letting go					1.4
Flood-lights (a) per standard (high mast), per hour					—
Flood-lights (b) per caisson (4 lights), per hour					—
Overtime labour of dry-dock employees, per employee, per hour					162.2
Commissionaire service, per employee, per hour					205.9
Other User Fees (see Additional Tariff Items below)	Other Products and Services (O)	Order-in-Council	1995	See Note 2	1102.3	See Note 2 No Costs were incurred by other departments in support of the fee activity	EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met.	Last fiscal EGD met on a formal basis every other month (6 times/yr) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met.	2009-2010 2010-2011 2011-2012	See Note 2	See Note 2 No costs were incurred by other departments in support of the fee activity
				Sub-Total (R)	3663.3				2009-10 2010-11 2011-12	5,600.0 5,600.0 5,600.0	12,894.0 13,151.0 13,414.0
				Sub-Total (O)	1102.3
				Total	4765.6	13,199.0				16,800.0	39,459.0
Date Last Modified: No substantial modification has been made since March 31, 2004.
Other Information: Note 1: Revenue forecast assumes no rate increase during planning horizon. Submission to change rates currently under way. Note 2: Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees at the EGD.

Public Ports and Harbours - Selkirk Marine Railway Dry Dock
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
See Tariff Items below	Regulatory (R) as per Selkirk Marine Railway Dry Dock Regulations, 1989 (SOR/89-331)	Department of Public Works and Government Services Act (1996, c.16)	1989 PC 1989-1198	22.7 See Note 1	12.6 See Note 1	161.0 See Note 1 No costs were incurred by other departments in support of the fee activity.	The user fees were introduced prior to March 31, 2004. Performance standards have not yet been established as contracts are established on an individual custom basis.	Selkirk Marine Railway Dry-dock services are responsive to, and satisfy the specific needs of each external user, in accordance with the Selkirk Marine Railway Dry-dock regulations.	2009-10 2010-11 2011-12	15.0 15.0 n/a see note 2	47.3 48.3 n/a see note 2
Sub-Total (R)				22.7	12.6	161.0			2009-10 2010-11 2011-12	15.0 15.0 n/a	47.3 48.3 n/a
Total				22.7	12.6	161.0				30.0	143.9
Date Last Modified: No substantial modification has been made since March 31, 2004.
Other Information Note 1: Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees. Note 2: This facility is slated for disposal by 2010.

Public Ports and Harbours - Selkirk Marine Railway Dry Dock Tariff Items

TARIFF OF DOCK CHARGES
ITEM SERVICES AND FACILITIES	DOCK CHARGES ($)
Entry fee	655.00
Setting up keel and bilge blocks	655.00
Hauling out vessel	515.00
Launching vessel	515.00
Accommodation of vessel in the dry dock per day, per unit of gross tonnage	1.05
Fee for the winter term, one vessel	6,000.00
Fee for the winter term, tow vessels, per vessel	3,000.00
Additional charge pursuant to subsection 36(1) up to a maximum of $1000.00 per day, per unit of gross tonnage	1.80

RCMP External Review Committee

Table: User Fees Act

Royal Canadian Mounted Police

Table 2: User Fees

Table 2-A: 2008-2009 User Fee Reporting Template - User Fees Act
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Business Licences	Regulatory	Firearms Fees Regulations	April 10, 2005	0.6	0.0	Section C Other information (See note 1)	Section C Other information (See note 2)	Section C Other information (See note 3)	2009-10	0.0	Section C Other information (See note 1)
									2010-11	0.2
									2011-12	0.3
Individual Licences	Regulatory	Firearms Fees Regulations	December 1, 1998	1.9	5.6	Section C Other information (See note 1)	45 days	95% of properly completed individual licence applications were completed within 28 days	2009-10	5.0	Section C Other information (See note 1)
									2010-11	12.3
									2011-12	13.2
Registration Certificates	Regulatory	Firearms Fees Regulations	Registration fees repealed as of May 20, 2004	0.0	0.0	Section C Other information (See note 1)	30 days	96% of properly completed registration applications were completed within 30 days	2009-10	0.0	Section C Other information (See note 1)
									2010-11	0.0
									2011-12	0.0
Authorizations	Regulatory	Firearms Fees Regulations	December 1, 1998	0.3	0.2	Section C Other information (See note 1)	Section C Other information (See note 2)	Section C Other information (See note 3)	2009-10	0.3	Section C Other information (See note 1)
									2010-11	0.3
									2011-12	0.1
Non-resident permits	Regulatory	Firearms Fees Regulations	April 10, 2005	1.9	1.7	Section C Other information (See note 1)	Section C Other information (See note 2)	Section C Other information (See note 3)	2009-10	1.9	Section C Other information (See note 1)
									2010-11	1.9
									2011-12	1.9
Services for replacement of documents	Regulatory	Firearms Fees Regulations	April 10, 2005	0.1	0.1	Section C Other information (See note 1)	Section C Other information (See note 2)	Section C Other information (See note 3)	2009-10	0.1	Section C Other information (See note 1)
									2010-11	0.1
									2011-12	0.1
Fees charged for the processing of access requests filed under the Access to Information Act	Other Products and Services	Access to Information Act	1992	0.0	0.0	0.2	Framework developed by TBS. See: http://www.tbs-sct.gc.ca/gos-sog/atip-aiprp/in-ai/in-ai2006/2006-06_e.asp	83% of requests under the Access to Information Act were completed within 60 days; 97% of requests under the Privacy Act were completed within 60 days	2009-10	0.0	0.2
									2010-11	0.0	0.2
									2011-12	0.0	0.2
Sub-Total (R)									2009-10
									2010-11
									2011-12
Sub-Total (O)									2009-10
									2010-11
									2011-12
Total				4.8	7.6	0.2			2009-10	7.3
									2010-11	14.8
									2011-12	15.6

Statistics Canada

User Fees / External Fees

User Fees Act
($ thousands)

User fee	Fee type	Fee-setting authority	Date last modified	2008/09					Planning Years
				Forecast revenue	Actual revenue	Full cost	Performance standards	Performance result	Fiscal year	Forecast revenue	Estimated full cost
Statistics Canada Publications	Other Goods and Service – Fee for Post-manuscript Product	Ministerial authority to enter into contract	April 1996	700.0	615.0	615.0	Release dates for the next year for all 29 major economic indicators are announced at the beginning of December of each year. They range from 20 to 60 days from the end of the reference month or quarter. Release dates for the next month for all data output are announced at the end of each month. Release dates for annual and occasional data output normally range from 6 to 18 months, depending on the nature of the data collection process.	The Department published a total of 243 releases of the 29 major economic indicators, all as scheduled. Over 95% of the other data output were released as per the dates announced at the end of each month.	2009/2010	690.0	690.0
									2010/2011	680.0	680.0
									2011/2012	600.0	600.0
Online database	Other Goods and Service – Fee for Access	Ministerial authority to enter into contract	September 2001	560.0	557.0	557.0	New data are to be made available in the CANSIM database every working day at predetermined, pre-announced times. New data are to be made available in the Trade database on a monthly basis at predetermined, pre-announced times.	New data releases took place as per the announced schedule every working day.	2009/2010	540.0	540.0
									2010/2011	525.0	525.0
									2011/2012	500.0	500.0
Access to Information Act (ATIA) fees charged for the processing of access requests filed under the ATIA1	Other Goods and Service – Application Fee	Section 11 of the ATIA	1992	0.4	0.9	100.4	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html.	Continue to meet statutory requirements under ATI legislation.	2009/2010	0.5	120.0
									2010/2011	0.5	120.0
									2011/2012	0.5	120.0
Total				1,260.4	1,172.9	1,272.4
Statistics Canada is committed to serving its clients in a prompt, reliable and courteous manner. To this end, Statistics Canada has developed standards of service that its employees observe. These standards, which are published on the website and in paper form, make commitments in the following five categories: Availability, Promptness, Fees, Meeting Clients' Needs and Redress Mechanism. http://www.statcan.gc.ca/about-apercu/standards-normes-eng.htm. 1. Access to Information Act requests are presented as a separate fee type. It is Statistics Canada's practice to waive fees where the total owing per request amounts to less than $25.

Status of Women Canada

 
Table 1 – Fees

A. User Fees
User Fee:  Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type:  Other products and services
Fee-setting Authority:  ATIA
Date Last Modified:  1992
Performance Standards:   Response is to be provided within 30 days following receipt of a request.   The response time may be extended pursuant to Section 9 of the ATIA.   Notice of extension is to be provided within 30 days after receipt of the request.   For details: http://laws.justice.gc.ca/en/showdoc/cs/A-1.
Performance Results: Of the 60 ATIP requests (received in 2008–2009 and carried over from 2007–2008), 83.3% were completed in 2008–09. The agency was able to respond in 30 days or less in 24% of the completed cases. Response times for the remaining cases were: 14% within 31–60 days 12% within 61–120 days 50% in 121 days or more 72% of the request completed in 121 days or more were requests carried over from previous year. For 76% of the requests, response was provided after the legislated 30 days.

($ thousands)
2008–2009			Planning years
Forecast	Actual	Full cost	Fiscal	Forecast	Estimated
revenue	revenue		year	revenue	full cost
0	0	$120,000	2009–10	0	$120,000
			2010–11	0	$185,000
			2011–12	0	$190,000
Other Information:   SWC collects user fees for information requests in accordance with the ATIA. The total user fees collected in 2008–2009 represents application fees only. SWC does not, at the present time, collect preparation, search, or reproduction fees.

User fees totals ($ thousands)
	2008–2009			Planning years
	Forecast	Actual	Full cost	Fiscal year	Forecast	Estimated
	revenue	revenue			revenue	full cost
Sub-Total (R)	0	0	$120,000	2009–10	0	120,000
				2010–11	0	185,000
				2011–12	0	190,000
Sub-Total (O)	0	0	$120,000	2009–10
				2010–11
				2011–12
Total	0	0	$120,000	2009–10
				2010–11
				2011–12

B. External Fees
A. External	Service	Performance	Stakeholder
Fee	standarda	Resultsb	consultation
Access to Information Act (ATIA)	Response to be provided within 30 days of receipt of request Section 9 of ATIA provides for an extension of 30 days with a notice provided within 30 days of receipt of request.	24% of the requests were processed within 30 days. 76% of the requests were processed after the legislated 30 days.	N/A.
B. Other Information:   aAs established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address). bPerformance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Supreme Court of Canada

Table 2: User Fees

($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09		Planning Years
				Forecast Revenue	Actual Revenue	Fiscal Year	Forecast Revenue
Sale of Bulletin of Proceedings	Other Products and Services	Supreme Court Act	May 27, 2009	3.0	3.6	2009-10	3.0
						2010-11	3.0
						2011-12	3.0
Sale of Judgments	Other Products and Services	Supreme Court Act	May 27, 2009	6.0	7.6	2009-10	7.0
						2010-11	7.0
						2011-12	7.0
Sale of Certificates	Other Products and Services	Supreme Court Act	May 27, 2009	2.0	1.4	2009-10	2.0
						2010-11	2.0
						2011-12	2.0
Photocopies	Other Products and Services	Supreme Court Act	May 27, 2009	40.0	37.3	2009-10	40.0
						2010-11	40.0
						2011-12	40.0
Other	Other Products and Services	Supreme Court Act	May 27, 2009	70.0	70.3	2009-10	70.0
						2010-11	70.0
						2011-12	70.0
Total				121.0	120.2	2009-10	122.0
						2010-11	122.0
						2011-12	122.0

Note: User fees are set by the Supreme Court Act, and reporting is not required under the User Fees Act. However, since details of user fees have been reported in the past, they are included here for comparative purposes.

The National Battlefields Commission

For 2008-2009 User Fees Reporting Purposes: The User Fees Act ($ thousands)

A. User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-2009					Planning Years
				Forecast Revenue (000 $)	Actual Revenue (000 $)	Full Cost (000 $)	Performance Standard	Performance Results	Fiscal Year	Forecast Revenue (000 $)	Estimated Full Cost (000 $)
Souvenir shop **	(O)	Ministerial authority to set fees for provision of products and services	Before March 31, 2004	50	53	37	Client satisfaction rate 60 %	Client satisfaction rate is 64%, but 36% of the people did not answer this question of the survey ***	2009-2010 2010-2011 2011-2012	50 50 50	30 30 30
Parking lots	(O)	Contractual authority pursuant to the Act respecting the National Battlefields at Quebec	Before March 31, 2004	1,000	1,113	180*	Client satisfaction rate 60 %	No complied data, so no result for 2008-2009 No complaints in 2008-2009	2009-2010 2010-2011 2011-2012	1,000 1,000 1,000	160 160 160
Educational Activities and visitors reception	(R)	Contractual authority pursuant to the Act respecting the National Battlefields at Quebec	Before March 31, 2004	380	433	441	Client satisfaction rate 60 %	Client satisfaction rate is 93% for activities and exhibits; and 93% for reception ***	2009-2010 2010-2011 2011-2012	380 380 380	350 350 350
Computer Equipment	(O)	Contractual authority pursuant to the Act respecting the National Battlefields at Quebec	Before March 31, 2004	1	0,2	0	Client satisfaction rate 60 %	No valid data No complaints in 2008-2009	2009-2010 2010-2011 2011-2012	1 1 1	0 0 0
Fees charged for the processing of access requests filed under the Access to Information Act	(O)	Access to Information Act	1992	0	0	0	Respond to request received under the Act: Response provided within 30 days of receipt of a request	Nine requests were received in fiscal year 2008-2009 Seven requests were completed during reporting period	2009-2010 2010-2011 2011-2012	0 0 0	0 0 0
Total:				1,431	1,599	658			2009-2010 2010-2011 2011-2012	1,431 1,431 1,431	540 540 540
B. Date Last Modified In 2007, changes in fee structure covered for increase in service costs, inflation, and also to take market into consideration. These changes are within the fee structure that was established prior to March 31, 2004. Published in the Canada Gazette of March 19, 2005 and in local newspapers. For 2008-2009, the difference of $168,000 between planned revenue and actual revenue is due to the increase of park use because of all entertainments and activities related to the 100th and 400th anniversaries.
C. Other Information * ** *** Only direct costs were established. Minimal Service. Very small size and limited place. In-house survey.

(R) Regulatory Fees
(O) Other Products and Services

 

Policy on Service Standard for External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Parking lots	100% guaranteed access to the parking lot for users in summer and 80% in winter, except during major events in the eastern part of the Plains	No valid data Complaints received were addressed upon receipt
Educational activities and visitors reception	Educational activities: The established schedule, length of facilitation and ratio (students/guide) will be respected Visitors reception: Opening hours will be respected Accessibility of a product, otherwise suggest another product or refund Reception and services offered in both official languages Activities offered, rates, period, opening hours – visit Web site at : www.ccbn-nbc.gc.ca Automated Info-line accessible 24 hours a day for information	Client satisfaction with respect to: - Quality of reception 97 % - Activity and exhibit 93 % - Quality/price ratio 92 %  - Accessibility 96 % - Official languages 96 %	In-house clients and stakeholders survey – No negative comments.
Fees charged for the processing of access requests filed under the Access to Information Act	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides more details: http://lois.justice.gc.ca/fr/A-1/217733.html	Nine requests were received in fiscal year 2008-2009 Seven requests were completed during reporting period	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other Information

 

Transport Canada

Table 2: User Fees

Table 2-A: 2008-09 User Fee Reporting - User Fees Act
($ thousands)

A. User Fee	Fee Type 1	Fee-setting Authority	Date Last Modified B	2008-09					Planning Years
				Forecast Revenue 3	Actual Revenue 3	Full Cost 2	Performance Standards 4	Performance Result 4	Fiscal Year	Forecast Revenue 3	Estimated Full Cost 2
Aviation Safety - Regulatory Fees (Note 5)	R	Aeronautics Act (http://laws.justice.gc.ca/en/A-2/index.html), Canadian Aviation Regulations (CARs) CARS fees located at: www.tc.gc.ca/civilaviation/regserv/affairs/cars/menu.htm and fees in Part I subpart 4 http://www.tc.gc.ca/CivilAviation/Regserv/Affairs/cars/Part1/Subpart4.htm	July 15, 2000	8,540	8,211 respendable	260,707	http://www.tc.gc.ca/CivilAviation/servicestandards.htm	1) Service Charter: http://www.tc.gc.ca/CivilAviation/publications/tp14790/menu.htm 2) Aircraft Registration and Leasing Service Levels : http://www.tc.gc.ca/aviation/activepages/ccarcs/aspscripts/en/levelsearch.asp 3) Ontario Region: results for Services with Fees: http://www.tc.gc.ca/CivilAviation/levelOfServiceWithtFees.htm 4) Other performance results under development	2009-10	8,271	246,186
									2010-11	8,173	246,182
									2011-12	8,176	246,189
Marine Safety - Regulatory Fees for inspections, surveys, services, etc. (Note 6)	R	Various regulations (http://www.tc.gc.ca/acts-regulations/acts/2001c26/menu.htm) under the Canada Shipping Act, 2001 (http://laws.justice.gc.ca/en/showtdm/cs/C-10.15) such as the Board of Steamship Inspection Scale of Fees; Vessels Registry Fees Tariff; etc.)	6 June, 1995 (Overall Fee Increase) May 1, 2002 (Specific Fees)	7,389	7,708 respendable	94,285	http://www.tc.gc.ca/marinesafety/service-standards/menu.htm	Progress was made in 2008/09 to include electronic tracking of service standard performance in operational database. A contract was awarded for the integration and update of operational systems, including new fields and reports to capture service standard information.	2009-10	7,258	94,897
									2010-11	7,238	95,006
									2011-12	7,228	94,946
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels (Note 7)	R	Canada Shipping Act /Small Vessel Regulations / TP 1332 incorporated by reference http://laws.justice.gc.ca/en/C.R.C.-c.1487/ TP 1332: http://www.tc.gc.ca/MarineSafety/TP/TP1332/menu.htm	1995	210	266 respendable	355	http://www.tc.gc.ca/marinesafety/service-standards/fees.htm#OBS_Compliance_Labels	Performance results updated annually.In 2008-09, services were rendered within the standard levels in 96% of cases.	2009-10	110	180
									2010-11	0	0
									2011-12	0	0
Marine Safety - Ship Radio Inspection Program (Note 8)	R	Canada Shipping Act /Ship Radio Inspection Fees Regulations http://laws.justice.gc.ca/en/C.R.C.-c.1472/	1978	48	113 respendable	962 Department of Fisheries and Oceans (DFO) full cost share included above:352	http://www.ccg-gcc.gc.ca/folios/00026/docs/part-4a-2009-eng.pdf	Partial performance results are available for 2008/09 DPR. Based on partial information reviewed, services were provided within standard in 79.2 % of the cases.	2009-10	48	962
									2010-11	48	962
									2011-12	48	962 Department of Fisheries and Oceans (DFO) full cost share included above:352
Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. (Note 9)	O	Section 4.4 (2) of the Aeronautics Act (http://laws.justice.gc.ca/en/A-2/index.html), and Section 2 of the Ministerial Regulations Authorization Order - Air Services Charges Regulations http://laws.justice.gc.ca/en/SOR-85-414/	January 1, 2003	4,913	5,766 respendable	13,478	www.tc.gc.ca/programs/airports/standards.htm	www.tc.gc.ca/programs/airports/standards.htm	2009-10	4,858	11,255
									2010-11	4,871	11,255
									2011-12	4,864	11,255
Airports - Annual Registration of Mobile Equipment used at Airports (Note 9)	O	Government Property Traffic Act (http://laws.justice.gc.ca/en/showtdm/cs/G-6) and Airport Traffic Regulations - Part III Section 57 to 60 http://laws.justice.gc.ca/en/showtdm/cr/C.R.C.-c.886//?showtoc=&instrumentnumber=C.R.C.-c.886	February 24, 2004	<1	3 respendable	8	www.tc.gc.ca/programs/airports/standards.htm	www.tc.gc.ca/programs/airports/standards.htm	2009-10	3	9
									2010-11	3	9
									2011-12	3	9
Airports - Vehicle Parking Charges (Note 9)	O	Section 4.4(2) of the Aeronautics Act (http://laws.justice.gc.ca/en/A-2/index.html) and Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations http://laws.justice.gc.ca/en/SOR-87-543/	November 19, 1998	213	298 respendable	1,383	www.tc.gc.ca/programs/airports/standards.htm	http://www.tc.gc.ca/programs/airports/standards.htm	2009-10	267	1,155
									2010-11	267	1,155
									2011-12	267	1,155
Ports - Public Port Revenues: Wharfage, Berthage, Storage, Harbour Dues, Utilities and Other Services Charges	O	Canada Marine Act http://laws.justice.gc.ca/en/C-6.7/index.html Fees at: http://www.tc.gc.ca/programs/ports/menupublicportfees.htm	Jan. 1, 2004	8,165	8,262 respendable	36,085	http://www.tc.gc.ca/programs/ports/standards.htm	http://www.tc.gc.ca/programs/ports/standards.htm	2009-10	8,221	27,145
									2010-11	7,957	26,751
									2011-12	7,868	26,992
Access to Information Requests - Fees (Note 10)	O	Access to Information Act and Regulations : http://laws.justice.gc.ca/en/A-1/index.html	1992	6	5 non respendable (CRF)	2,358	Service Standards are included in the Access to information Act, Section 7: http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_4-gb:s_6//en - anchorbo-ga:s_4-gb:s_6	Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days	2009-10	6	2,358
									2010-11	6	2,358
									2011-12	6	2,358
Sub-Total Regulatory Services (R)				16,187	16,298	356,309			2009-10	15,687	342,225
									2010-11	15,459	342,150
									2011-12	15,452	342,097
Sub-Total Other Goods and Services (O)				13,297	14,334	53,312			2009-10	13.355	41,922
									2010-11	13,104	41,538
									2011-12	13,008	41,769
Total				29,484	30,632	409,621			2009-10	29,042	384,147
									2010-11	28,563	383,688
									2011-12	28,460	383,866
B. Date Last Modified Subsequent amendments to regulations and/or fee reductions did not trigger the User Fee Act.
C. Other Information 11 In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_30/20090701/en#anchorbo-ga:s_30), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports and public port facilities http://www.tc.gc.ca/Programs/Ports/standards.htm, at Transport Canada operated airports http://www.tc.gc.ca/programs/airports/standards.htm, for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System - CAIRS http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm). A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm.

Due to rounding, columns may not add to totals shown.

The Internet links in this report may change following publication, since the various websites are updated regularly.

Notes:

1. The department collects two types of fees: Regulatory Service (R) and Other Goods and Services (O).

2. Full Costs (Actual and Estimates) are reported on an accrual basis. Represent the full cost of providing service, good, facility or privilege. Full cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc.

   Consistent with instructions for the Departmental Performance Report (DPR), Full Costs are calculated according to costing principles identified in the Treasury Board Secretariat's Guide to the Costing, revised in May 2008.

   Full Costs are defined as: "The sum of all costs, direct and indirect, incurred by the government in the supply of a good, service, property, or right or privilege, including: services provided without charge by other departments (e.g., accommodation, legal services); costs financed by separate authorities (e.g., some employee benefits); annualized capital costs; and financing costs for revolving funds as relevant to departments. However, since the primary focus of this guide is full costing for cost recovery, transfer payments have not been included."

3. The Forecast Revenues identified for the 2009-10, 2010-11 and 2011-12 fiscal years were those reported in the Report on Plans and Priorities for 2009-10, unless specifically noted and, are reported on a cash basis as for Actuals.

4. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

   • Performance standard, if provided, may not have received Parliamentary review; and

   • Performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address)

   • Performance result, if provided, is not legally subject to the User Fee Act section 5.1 regarding fee reductions for failed performance.

5. Aviation Safety - Documentation on Services Standards is currently in consultation with the National Working Group and will be published in the Fall 2009. The documentation includes:

   1. Directive on Civil Aviation Service Standards Framework;

   2. Staff Instruction on Civil Aviation Service Standards Improvement Process;

   3. Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices

   4. Efforts are currently under way to monitor the performance within Atlantic Region, based on Ontario Region project pilot for tracking service standards.

   5. The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs i.e. attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc., were considered benefiting the general taxpayer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.

6. Marine Safety - Regulatory Fees for inspections, surveys, services, etc. - Per the last regional survey carried out, 34% of the Full Cost base was considered non attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as enforcement of safety standards, pollution prevention, etc. were also considered benefiting the general taxpayer.

7. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.

   The single vessel label program deals with one-of-a-kind vessels, most often home-built. In order to minimize any inconvenience to pleasure craft owners, the single vessel label program was discontinued in 2008-09 in advance of the upcoming update (2009) to the Small Vessel Regulations. The Regulations were published in Gazette I on April 25, 2009. Publication in Gazette II is expected in the fall with immediate coming into force. From the coming into force of the new Regulations, no fee will be charged for labels during a transition period of one year, therefore reported revenue and cost only cover the period from April 2009 to the fall of 2009. One year after the coming into force of the new Regulations TC will no longer issue compliance labels but will instead monitor and audit manufacturers and importers for compliance with the regulations, compliance labels will be issued by the manufacturers within the self-certification process. See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm

   Cost and Revenue Forecasts are nil for 2010/11 and beyond based on the expected repealed date (Fall 2009) for these fees.

8. Marine Safety - Ship Radio Inspection Program - Revenues from user fees represent the full cost recovery of overtime and travel costs. Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of ship radio inspection equipment.

9. Airports User Fees - Exclude revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported above for ASCR do not reflect annualized capital costs ($2.8M 2008/09) in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs i.e. start-up costs.

10. Access to Information Requests - Fees: The Access to Information Act has provisions to waive fees. Cost information based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the TBS Guide to Costing (note 2).

11. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance.

    Transport Canada in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which User fees are charged. This initiative ensures that stakeholders' concerns & complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate. Internet web site links to various Groups' dispute mechanisms are identified under "Other Information" in the two Tables for User Fee Reporting (Table 2-A) and External Fee Reporting (Table 2-B)

Table 2-B: 2008-09 External Fee Reporting: Policy on Service Standards for External Fees ⁴

A. External Fee	Service Standard 1	Performance Results 1	Stakeholder Consultation
Aviation Safety - Regulatory Fees (Note 2)	http://www.tc.gc.ca/CivilAviation/servicestandards.htm	1) Service Charter: http://www.tc.gc.ca/CivilAviation/publications/tp14790/menu.htm 2) Aircraft Registration and Leasing Service Levels: http://www.tc.gc.ca/aviation/activepages/ccarcs/aspscripts/en/levelsearch.asp 3) Ontario Region: results for Services with Fees: http://www.tc.gc.ca/CivilAviation/levelOfServiceWithtFees.htm 4) Other performance results under development	Consultations with stakeholders were last undertaken in 1997 for all fees and in 2000 and 2004 for specific fees. Fees published in Canada Gazette, in Dec. 1997, June 2000, and Sept. 2004 respectively. The June 2000 and September 2004 Amendments did not trigger the User Fee Act. The Canadian Aviation Regulation Advisory Committee (CARAC) was consulted in December 2006 to seek agreement on the consultation methodology in the future, which was agreed to. Stakeholders' feedback now sought through the Civil Aviation Issues Reporting System (CAIRS). In 2008, during the CARAC Plenary Meeting, a progress report was made on the development of the New Service Charter and the intent of TCCA to reaffirm their commitment on service delivery.
Marine Safety - Regulatory Fees for inspections, surveys, services, etc.	http://www.tc.gc.ca/marinesafety/service-standards/menu.htm	Progress was made in 2008/09 to include electronic tracking of service standard performance in operational database. A contract was awarded for the integration and update of operational systems, including new fields and reports to capture service standard information.	Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via Transport Canada (TC) Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels (Note 3)	http://www.tc.gc.ca/marinesafety/service-standards/fees.htm#OBS_Compliance_Labels	Performance results updated annually.In 2008-09, services were rendered within the standard levels in 96% of cases.	Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Marine Safety - Ship Radio Inspection program	http://www.ccg-gcc.gc.ca/folios/00026/docs/part-4a-2009-eng.pdf	Partial performance results are available for 2008/09 DPR. Based on partial information reviewed, services were provided within standard in 79.2 % of the cases.	Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges.	www.tc.gc.ca/programs/airports/standards.htm	www.tc.gc.ca/programs/airports/standards.htm	Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website.
Airports - Annual Registration of Mobile Equipment used at Airports	www.tc.gc.ca/programs/airports/standards.htm	www.tc.gc.ca/programs/airports/standards.htm	Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website.
Airports - Vehicle Parking Charges	www.tc.gc.ca/programs/airports/standards.htm	www.tc.gc.ca/programs/airports/standards.htm	Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website.
Ports - Public Port Revenues: Wharfage, Berthage, Storage, Harbour Dues, Utilities and Other Services Charges	http://www.tc.gc.ca/programs/ports/standards.htm	http://www.tc.gc.ca/programs/ports/standards.htm	Last official consultations were completed by letters to the industry in January 2006. Ongoing feedback is possible through TC website. Stakeholder relationships are important and valued. There are no outstanding issues for stakeholders
Access to Information Requests - Fees	Service standards are in the Access to information Act, Section 7 http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_4-gb:s_6//en - anchorbo-ga:s_4-gb:s_6	Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
B. Other Information 4: In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_30/20090701/en#anchorbo-ga:s_30), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports and public port facilities http://www.tc.gc.ca/Programs/Ports/standards.htm, at TC operated airports www.tc.gc.ca/programs/airports/standards.htm, for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System - CAIRS) http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm). A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm.

The Internet links in this report may change following publication, since the various websites are updated regularly.

Notes:

1. As established pursuant to the Policy on Service Standards for External Fees:

   • service standards may not have received parliamentary review; and

   • service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).

   • Performance results are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

2. Aviation Safety - Regulatory Fees: Documentation on Services Standards is currently in consultation with the National Working Group and will be published in the Fall 2009. The documentation includes:

   1. Directive on Civil Aviation Service Standards Framework;

   2. Staff Instruction on Civil Aviation Service Standards Improvement Process;

   3. Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices.

   Efforts are currently under way to monitor the performance within Atlantic Region, based on Ontario Region project pilot for tracking service standards.

3. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.

   The single vessel label program deals with one-of-a-kind vessels, most often home-built. In order to minimize any inconvenience to pleasure craft owners, the single vessel label program will be discontinued in advance of the upcoming update (2009) to the Small Vessel Regulations. The Regulations were published in Gazette I on April 25. Publication in Gazette II is expected in the fall with immediate coming into force. From the coming into force of the new Regulations, no fee will be charged for labels during a transition period of one year, therefore reported revenue and cost only cover the period from April 2009 to the fall of 2009. One year after the coming into force of the new Regulations TC will no longer issue compliance labels but will instead monitor and audit manufacturers and importers for compliance with the regulations, compliance labels will be issued by the manufacturers within the self-certification process.

   See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm for more information.

4. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance.

   Transport Canada in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged. This initiative ensures that stakeholders' concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate. Internet web site links to various Groups dispute mechanisms are identified under "Other Information" in the two Tables for User fee (Table 2-A) and External Fee reporting (Table 2-B).

Transportation Safety Board of Canada

User Fees

User Fees	Fee Type	Fee-setting Authority	Date Last Modified	2008-2009 Actual Revenue ($)
Fees charged for the processing of access request files under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	345

Treasury Board of Canada Secretariat

Table 2-A: User Fees–User Fees Act (Access to Information and Privacy Office, Treasury Board of Canada Secretariat)

 

Table 2-B: External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access to information requests under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of the request.	Statutory deadlines met 97 per cent of the time.	The service standard is established by the ATIA and related Regulations. Consultations with stakeholders were undertaken for amendments in 1986 and 1992.

1. As established pursuant to the Policy on Service Standards for External Fees:

• service standards may not have received parliamentary review; and
• service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g., international comparison and independent complaint address).

2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Other Information:

There were no new complaints dealing with fees filed with the Office of the Information Commissioner for 2008–09.
It is the Secretariat’s practice to waive fees where the total owing per request amounts to less than $25.00, or when the request has not been answered within the legislated time frames and additional costs would normally apply, or where there is a public interest in the disclosure. The number of times fees were waived in 2008–09 was due to informal processing of monthly requests for reports generated by the Coordination of Access to Information Requests System (CAIRS). In order to reduce costs and increase efficiency, documents are also released occasionally on CD-ROM, which means that no reproduction fees are charged to the applicant.

 

Western Economic Diversification Canada

Table 2: User Fees

Table 2-A: User Fees

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standards1	Performance Result1	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services (O)	Access to Information Act	1992	$500.00	$100.00	$462.20	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request	- WD provided a final response on 12 requests within 30 days of receipt. - Extensions: extension for consultations was required on 7 requests; extension for searching was required on 1 request. All extension notices were sent within 30 days of receipt of the request. - Applications fees collected totalled $100. - Reproduction fees waived totalled $362.20, primarily due to being unable to provide a large volume of records in electronic format. - Reproduction fees collected totalled $314.80; fees waived totalled $203.40 due to lengthy PCO 69 consults.	2009-10	$500.00	$750.00
									2010-11	$500.00	$750.00
									2011-12	$500.00	$750.00
Sub-Total (R)				$0	$0	$0			2009-10	$0	$0
									2010-11	$0	$0
									2011-12	$0	$0
Sub-Total (O)				$500.00	$100.00	$462.50			2009-10	$500.00	$750.00
									2010-11	$500.00	$750.00
									2011-12	$500.00	$750.00
Total				$500.00	$100.00	$462.50			2009-10	$500.00	$750.00
									2010-11	$500.00	$750.00
									2011-12	$500.00	$750.00

Other Information

1. Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• The performance standard, if provided, may not have received parliamentary review; and
• The performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
• The performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-B: External Fees

A. External Fee	Service Standard	Performance Results	Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.	Application fees = $100.00 Fees Waived = $362.20 Total actual costs = $462.20 WD provided a final response on 12 requests within 30 days of receipt. Extensions for consultations were required on 7 files; extension for searching was required on 1 file. Extension notices were sent within 30 days of receipt of the request on 100% of the files where consultations were required. Reproduction fees waived totalled $362.20, primarily due to being unable to provide a large volume of records in electronic format.	The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

B. Other Information:

1. As established pursuant to the Policy on Service Standards for External Fees:
   • Service standards may not have received parliamentary review, and service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.