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|User fee||Fee type||Fee-setting authority||Date last modified||2007/2008||Planning years|
|Forecast revenue ($ thousands)||Actual revenue ($ thousands)||Full cost ($ thousands)||Performance standard||Performance results||Fiscal year||Forecast revenue ($ thousands)||Estimated full cost ($ thousands)|
|Statistics Canada publications||Other goods and services – Fee for post-manuscript product||Ministerial authority to enter into contract||April 1996||855.0||763.0||763.0||(See Table 3.6, item 1, Service standard)||(See Table 3.6, item 1 Performance results)||2008/2009||700.0||700.0|
|Online database||Other goods and services – Fee for access||Ministerial authority to enter into contract||September 2001||575.0||559.0||559.0||(See Table 3.6, item 2, Service standard)||(See Table 3.6, item 2, Performance results)||2008/2009||560.0||560.0|
|Access to Information Act requests1||Other goods and services – Application fee||Section 11 of the Access to Information Act||1992||0.2||0.5||75.7||(See Table 3.6, item 3, Service standard)||(See Table 3.6 item 3, Performance results)||2008/2009||0.4||100.0|
|… not applicable
1. Access to Information Act fees charged for the processing of requests filed under the Access to Information Act. Requests made under this Act are presented as a separate fee type. It is Statistics Canada's practice to waive fees where the total owing per request amounts to less than $25.
Note: Statistics Canada is committed to serving its clients in a prompt, reliable and courteous manner. To this end, it has developed standards of service that its employees observe in serving clients. These standards, which are published on the website and in paper form, make commitments in the following five categories: availability, promptness, fees, meeting clients' needs and redress mechanism. See http://www.statcan.gc.ca/about-apercu/standards-normes-eng.htm.
|A. External fee||Service standard||Performance results||Stakeholder consultation|
|1. Statistics Canada publications||Release dates for the next year for all 29 major economic indicators are announced at the beginning of December of each year. They range from 20 to 60 days from the end of the reference month or quarter.
Release dates for the next month for all data output are announced at the end of each month.
Release dates for annual and occasional data output normally range from 6 to 18 months, depending on the nature of the data collection process.
|For the 29 major economic indicators, Statistics Canada published a total of 243 releases. It also published 5 census releases. All were published as scheduled.
Over 95% of the other data output were released as per the dates announced at the end of each month.
|Client satisfaction measurement surveys with clients for a number of data products were conducted on a yearly basis, with all products covered over a four-year cycle. Declared level of satisfaction with products and associated delivery services was very high.|
|2. Online databases||New data are to be made available in the CANSIM database every working day at predetermined, pre-announced times.
New data are to be made available in the Trade database on a monthly basis at predetermined, pre-announced times.
|New data releases took place as per the announced schedule every working day.||Usability and client satisfaction survey were conducted with a sample of clients in early 2005. Declared level of satisfaction with service was very high.|
|3. Access to Information Act Fees charged for the processing of access requests filed under this Act||Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act.
Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details.
|Continue to meet statutory requirements under Access to Information Act legislation.||The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.|
|B. Other information
Standards of service to the public for all Statistics Canada services were announced in early 2006. Consultations on satisfaction with all major central services were conducted in June 2006. Declared levels of satisfaction with all services were very high.