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2007-08
Departmental Performance Report
Veterans Affairs Canada
Supplementary Information (Tables)
Table of Contents
- Sources of Respendable and Non-respendable Revenue
- Details on Project Spending
- Details on Transfer Payments Programs
- Sustainable Development Strategy
- Internal Audits and Evaluations
Table 4: Sources of Non-Respendable Revenue
| ($ millions) | Actual 2005-2006 | Actual 2006-2007 | 2007-2008 | |||
| Main Estimates | Planned Revenue | Total Authorities | Actual | |||
| Veterans Affairs Program | ||||||
| Health Care and Re-establishment Benefits and Services | ||||||
| Ste. Anne's Hospital: In-patient Charges to the Quebec Provincial Plan (Other Goods and Services) | 15.0 | 14.2 | 14.2 | 14.2 | 14.2 | 13.2 |
| Ste. Anne's Hospital: Dietary Meals (Other Goods and Services) | 0.4 | 0.4 | 0.4 | 0.4 | 0.4 | 0.4 |
| Ste. Anne's Hospital: Domiciliary Care (Regulatory Care) | 3.9 | 3.6 | 3.7 | 3.7 | 3.7 | 3.5 |
| Pensions, Awards, Allowances for Disability and Death; and Financial Support | ||||||
| Recovery of pensions from foreign governments | 3.2 | 2.7 | 3.2 | 3.2 | 3.2 | 2.2 |
| Refund of previous years' expenditures | 9.5 | 7.7 | 9.5 | 9.5 | 9.5 | 9.3 |
| Other | 0.6 | 1.2 | 0.5 | 0.5 | 0.5 | 1.4 |
| Total Non-Respendable Revenue | 32.6 | 29.8 | 31.5 | 31.5 | 31.5 | 30.0 |
Details on Project Spending
| ($ millions) | Current Estimated Total Cost | Actual 2005-2006 | Actual 2006-2007 | 2007-2008 | |||
| Main Estimates | Planned Spending | Total Authorities | Actual | ||||
| Ste. Anne's Hospital Renovation | 114.3 | 17.2 | 11.9 | 23.2 | 23.2 | 26.5 | 26.4 |
| European Monument Restoration | 29.8 | 8.9 | 9.3 | 0.4 | 0.4 | 0.2 | |
| Total | 144.1 | 26.1 | 21.2 | 23.2 | 23.6 | 26.9 | 26.6 |
Table 9: Details on Transfer Payments Programs for Veterans Affairs Canada
| Name of Transfer Payment Program: Pensions, and Allowances for Disability and Death | ||||||
| Start Date: September 1, 1919 | End Date: Ongoing | |||||
| Description: Provide pensions for disability or death and economic support in the form of allowances to: members of the Canadian Forces and Merchant Navy Veterans who served in the First World War, the Second World War or the Korean War; certain civilians who are entitled to benefits because of their wartime service; former and serving members of the Canadian Forces (including those who served in Special Duty Areas); survivors and dependants of military and civilian personnel | ||||||
| Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Pensions, Awards, Allowances for Disability and Death; and Financial Support | ||||||
| Total Grants | 1,656.0 | 1,740.8 | 1,822.4 | 1,805.0 | 1,737.8 | 84.6 |
| Total Contributions | ||||||
| Total Other Types of Transfer Payments | ||||||
| Total PA | 1,656.0 | 1,740.8 | 1,822.4 | 1,805.0 | 1,737.8 | 84.6 |
| Comment on Variance | The variance is due to a decrease in the number of war service veterans in receipt of disability pensions, a decrease in payments to survivors and a decrease in attendance allowance payments, partially offset by an increase in the number of Canadian Forces Veterans in receipt of disability pensions, compared to original forecasts | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep | |||||
| Name of Transfer Payment Program: Earnings Loss and Supplemental Retirement Benefit | ||||||
| Start Date: April 1, 2006 | End Date: Ongoing | |||||
| Description: The Earnings Loss benefit provides temporary income replacement benefits while the Canadian Forces Veteran participates in rehabilitation in preparation for employment in civilian life. Ongoing long-term income replacement benefits are provided to age 65 when the Veteran is unable to engage in any suitable employment due to total and permanent incapacity. At age 65, recipients of long-term income replacement benefits receive a lump-sum retirement benefit to compensate for lost opportunity to contribute to a retirement pension due to a career-ending or service-related disability | ||||||
| Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Pensions, Awards, Allowances for Disability and Death; and Financial Support | ||||||
| Total Grants | 3.5 | 30.3 | 30.3 | 11.7 | 18.6 | |
| Total Contributions | ||||||
| Total Other Types of Transfer Payments | ||||||
| Total PA | 3.5 | 30.3 | 30.3 | 11.7 | 18.6 | |
| Comment on Variance | The variance is due primarily to eligible clients not receiving payments under the program because they were in receipt of long-term disability or other income payments | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | ||||||
| Name of Transfer Payment Program: Disability Awards and Allowances | ||||||
| Start Date: April 1, 2006 | End Date: Ongoing | |||||
| Description: Provide disability awards for disability or death and economic support in the form of allowances to former and serving members of the Canadian Forces, and in some cases to survivors and dependants, for the non-economic effects of a service-related disability, including pain and suffering, functional loss and the effects of permanent impairment on the lives of members, Veterans and their families | ||||||
| Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Pensions, Awards, Allowances for Disability and Death; and Financial Support | ||||||
| Total Grants | 50.0 | 200.3 | 200.3 | 157.0 | 43.3 | |
| Total Contributions | ||||||
| Total Other Types of Transfer Payments | ||||||
| Total PA | 50.0 | 200.3 | 200.3 | 157.0 | 43.3 | |
| Comment on Variance | The variance is due primarily to a lower number of eligible clients than forecast, and delays in payments related to favourable adjudication decisions until additional information was received to complete the assessment level and amount | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep | |||||
| Name of Transfer Payment Program: War Veterans Allowance/Civilian War Allowance | ||||||
| Start Date: September 1, 1930 | End Date: Ongoing | |||||
| Description: The War Veterans Allowance (WVA) is a form of financial assistance available to eligible Veterans, qualified civilians and their survivors, dependants and orphans. In recognition of war service, qualified persons are provided with regular, monthly income to meet basic needs. WVA is based on income, domestic status and number of dependants. Recipients are paid at a single, married or orphan's rate. Payments are indexed annually to the CPI. Eligibility for WVA is determined by the wartime service of a Veteran or qualified civilian, age or health, income or residency | ||||||
| Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Pensions, Awards, Allowances for Disability and Death; and Financial Support | ||||||
| Total Grants | 20.6 | 18.5 | 17.7 | 17.7 | 16.4 | 1.3 |
| Total Contributions | ||||||
| Total Other Types of Transfer Payments | ||||||
| Total PA | 20.6 | 18.5 | 17.7 | 17.7 | 16.4 | 1.3 |
| Comment on Variance | The variance is due to a slightly lower than expected number of clients receiving benefits | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep | |||||
| Name of Transfer Payment Program: Veterans Independence Program | ||||||
| Start Date: 1981 | End Date: Ongoing | |||||
| Description: The Department's Veterans Independence Program is a national home care program that assists eligible clients to remain independent in their own homes or communities by offering a variety of programs and services, such as housekeeping, grounds maintenance, and personal care | ||||||
| Strategic Outcome: Eligible Veterans and other clients achieve their optimum level of well-being through programs and services that support their care, treatment, independence, and re-establishment | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Health Care and Re-establishment Benefits and Services | ||||||
| Total Grants | ||||||
| Total Contributions | 273.6 | 286.7 | 296.3 | 312.0 | 303.2 | (6.9) |
| Total Other Types of Transfer Payments | ||||||
| Total PA | 273.6 | 286.7 | 296.3 | 312.0 | 303.2 | (6.9) |
| Comment on Variance | The variance is primarily due to increased client numbers and costs in the housekeeping and grounds maintenance elements of the program | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep | |||||
| Name of Transfer Payment Program: Last Post Fund | ||||||
| Start Date: N/A | End Date: Ongoing | |||||
| Description: The Last Post Fund (LPF) is a non-profit corporation which administers funeral, burial, and grave marking services for Veterans Affairs Canada. Canada Remembers provides eligible Veterans and civilians with a dignified funeral and burial through the Last Post Fund | ||||||
| Strategic Outcome: Canadians remember and demonstrate their recognition of all those who served in Canada's efforts during war, military conflict and peace | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Remembrance Programming | ||||||
| Total Grants | 11.5 | 11.0 | 14.8 | 14.8 | 9.6 | 5.2 |
| Total Contributions | ||||||
| Total Other Types of Transfer Payments | ||||||
| Total PA | 11.5 | 11.0 | 14.8 | 14.8 | 9.6 | 5.2 |
| Comment on Variance | The variance is due to a lower number of payments for funeral and burial costs than provided for in reference levels | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep | |||||
| Name of Transfer Payment Program: Commonwealth War Graves Commission | ||||||
| Start Date: N/A | End Date: Ongoing | |||||
| Description: The Commonwealth War Graves Commission was established by Royal Charter in 1917. It's duties are to mark and maintain the graves of the members of the forces of the Commonwealth who were killed in the two World Wars, to build memorials to those who have no known grave and to keep records and registers of Canadian war dead. Canada Remembers maintains Canadian war graves and cemeteries through a partnership with the Commonwealth War Graves Commission | ||||||
| Strategic Outcome: Canadians remember and demonstrate their recognition of all those who served in Canada's efforts during war, military conflict and peace | ||||||
| Summary of Results Achieved: Successfully met | ||||||
| ($ millions) | Actual Spending 2005-2006 | Actual Spending 2006-2007 | Planned Spending 2007-2008 | Total Authorities 2007-2008 | Actual Spending 2007-2008 | Variance Between Planned Spending and Actual Spending 2007-2008 |
| Remembrance Programming | ||||||
| Total Grants | 8.7 | 8.8 | 8.6 | 9.3 | 9.2 | (0.6) |
| Total Contributions | ||||||
| Total Other Types of Transfer Payments | ||||||
| Total PA | 8.7 | 8.8 | 8.6 | 9.3 | 9.2 | (0.6) |
| Comment on Variance | The variance is primarily due to increased operating costs of the Commission and fluctuations in exchange rates | |||||
| Significant Audit and Evaluation Findings and URL to Last Audit and/or Evaluation | There has been no evaluation in the past five years | |||||
Table 12: Sustainable Development Strategy
Although the Federal Sustainable Development Goals are not directly linked with the mandate of the Department, Veterans Affairs Canada remains committed to reducing our environmental footprint. In the development of the fourth round of the Sustainable Development Strategy (SDS), the focus was on fewer, more manageable and realistic commitments in the areas of federal governance, greenhouse gas (GHG) emissions, green stewardship, quality of life, regulatory compliance, and waste and water management.
Since tabling our latest SDS, we have seen success in meeting many environmental targets and contributed to the federal SD goals of clean water, reduce greenhouse gas emissions and governance for sustainable development.
| SDS Departmental Commitment | Federal SD Goal (s) including Greening Government Operation (GGO) Goals (if applicable) | Performance Measure | Departmental Expected Result for 2007-2008 | Achieved SDS Departmental Result for 2007-2008 | |
| 1 | 100% of materiel managers and procurement personnel take green procurement training by 2010. (GGO Government-wide target) | Governance for Sustainable Development | Report annually on the percentage of materiel managers and procurement community trained. (GGO Government-wide performance measure) | 5% of materiel managers and procurement community trained | 6% |
| 2 | Quantity of green products purchased is increased by 15% | Governance for Sustainable Development | Report annually on the dollar value spent on green procurement (GGO Government-wide performance measure) | 5% increase in green products purchased | Reporting information not available |
| 3 | Conduct an analysis of paper usage and implement strategies to reduce paper usage | Decrease in quantity of paper purchased | 10% reduction | 4.8% reduction | |
| 4 | Conduct an analysis of printer/photocopier inventory and implement strategies to pool resources and explore use of multi-functional equipment | Report annually on reduced number of non-duplex printers and photocopiers | 5% reduction | 43% decrease in non-duplex printers from 2005-06 (data not available for 2006-07) All photocopiers have duplex capability |
|
| 5 | Reduce by 15% from 2002-2003 levels, GHG emissions per vehicle kilometre from Veterans Affairs' fleet by 2010 (GGO government-wide target) | Reduce greenhouse gas emissions | Annual average GHG emissions per vehicle kilometre (GGO Government-wide performance measure) | 5% decrease | 29% decrease from 2002-03 |
| 6 | All gasoline purchased for federal road vehicle will be ethanol-blended, where available (GGO government-wide target) | Reduce greenhouse gas emissions | Percentage of litres of gasoline purchased for federal road vehicles that is ethanol-blended (GGO Government-wide performance measure) | 3.2% increase | 10.7% increase |
| 7 | Conduct an analysis of vehicle (fleet, personal, rental) usage by staff and implement strategies to reduce GHG emissions | Analysis has been conducted and next steps have been identified | N/A | Analysis has been conducted | |
| 8 | In support of the overall Federal House In Order target of 31%, reduce GHG emissions by 2010 at Ste. Anne's Hospital (GGO government-wide target) | Reduce greenhouse gas emissions | Report annually the percent reduction in GHG emissions at Ste. Anne's Hospital (GGO Government-wide performance measure) | 20% reduction | 34.7% reduction since 1991 |
| 9 | Raise awareness on sustainable development issues and solutions through communication to all staff | Number of communications delivered to staff | 24 messages (2 per month) |
17 messages | |
| 10 | A high percentage of all Client Service Teams to have undergone certification through Veterans Affairs Canada's National Certification Program by 2010 | Report annually on percentage of Client Service Teams that have undergone certification | 17% | 53.8% of Client Service Teams have undergone a certification review | |
| 11 | Based on applied research evidence, implement continuing care strategies to improve supportive services for Veterans, seniors, and their families | Report annually on decisions made as a result of continuing care studies | ongoing | Ongoing. This project was completed in March 2008 |
|
| 12 | Comply with applicable Federal environmental regulatory obligations at Ste. Anne's Hospital | Increase compliance with environmental regulatory clauses | 100% | 100% | |
| 13 | Increase amount of waste recycled by 15% at Ste. Anne's Hospital by 2009 | Increase amount of material recycled at Ste. Anne's Hospital by 2009 | 5% increase | 9% increase | |
| 14 | Reduce water consumption per square foot by 5% at Ste. Anne's Hospital by 2009 | Clean Water | Decrease in litres of water consumed. | 1% decrease | 5% decrease |
Table 14a: Internal Audits (reporting period 2007- 08)
| Name of Internal Audit | Audit Type | Status | Completion Date | Electronic Link to Report |
| Administered Accounts Phase II | Assurance Audit | Completed | November 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Management of Information Technology Security - MITS | Information Technology Security Controls Audit | Completed | November 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Contracting | Contract Administration - Financial Management | Completed | December 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Assessment of the 2004-2006 Sustainable Development Strategy | Assessment of SDS | Completed | October 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Follow-up to the Audit/Evaluation of Residential Care - Ontario Region | VAC Program Audit | Completed | December 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Follow-up to the July 2006 Administered Accounts Phase I | Follow-up | Completed | November 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Management Letter of the OAG Public Accounts 2005-06 | Follow-up | Completed | November 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Post Payment Verification | Assurance Audit | In progress | August 31, 2008 | |
| Financial Management and Controls - Phase II | Assurance Audit | In progress | August 31, 2008 | |
| Outsourcing of Health Claims Administration | Enhanced Follow-up | In progress | September 30, 2008 | |
| Residential Care - Phase II Atlantic Region | VAC Program Audit | In progress | December 31, 2008 | |
| Ste. Anne's Hospital - Capital Renovation | Assurance audit | In progress | December 31, 2008 | |
| Conflict of Interest | Assurance audit | In progress | March 31, 2009 |
Significant findings from Audits
A Contracting Audit Report was released in December 2007. In addition to examining traditional contracts, the audit scope also included other forms of procurement used within the Portfolio such as local purchase orders, call-ups against standing offers, temporary help and acquisition card purchases.
Some of the more significant recommendations contained in the audit report included a need to:
- develop clear policies and procedures for the various procurement tools used;
- conduct a review and improve overall administration of contracting for medical services;
- establish a process to allow for improved tracking of contract expenditures;
- establish a process to ensure that appropriate security clearances are obtained for all service contracts;
- redefine the role of the Contract Review Board;
- enhance functional management of procurement and contracting activities; and
- review systems used for recording procurement information.
A follow up audit has not yet been carried out to assess the corrective action taken to address the audit findings. Managers responsible for addressing the recommendations have indicated that they accept the audit findings and that steps are being taken to implement the Management Action Plans. The audit report will result in improved contracting and procurement practices throughout the Portfolio.
Table 14b: Evaluations (reporting period 2007- 08)
| Name of Evaluation | Program Activity | Evaluation Type | Status | Completion Date | Electronic Link to Report |
| Organizational Governance Volume III - Western Region | 1.1 Pensions, Awards, and Allowances for Disability and Death; and Financial Support 1.2 Health Care and Re-establishment Benefits and Services |
Review | Completed | October 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Organizational Governance Volume IV - Veterans Review & Appeal Board | 3.1 Veterans Review and Appeal Board redress process for disability pensions and awards | Review | Completed | November 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Evaluation Framework for the New Veterans Charter | 1.1 Pensions, Awards, and Allowances for Disability and Death; and Financial Support 1.2 Health Care and Re-establishment Benefits and Services |
Evaluation Framework | Completed | March 2008 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Canada Remembers - Partnerships Contribution Program | 2.1 Remembrance Programming | Summative Evaluation | In progress | May 31, 2008 | |
| War Veterans Allowance | 1.1 Pensions, Awards, and Allowances for Disability and Death; and Financial Support | Targeted Evaluation (Limited Scope) | In progress | August 2008 | |
| SAU/TAC Business Case | 1.1 Health Care and Re-establishment Benefits and Services | Management Assist | In progress | August 2008 | |
| Canada Remembers - Funerals and Burials | 2.1 Remembrance Programming | Targeted Evaluation (Summative) | In progress | September 2008 | |
| Operational Stress Injury Clinics | 1.2 Health Care and Re-establishment Benefits and Services | Targeted Evaluation (Formative) | In progress | September 30, 2008 |
Table 14b: Evaluations (reporting period 2007- 08)
| Name of Evaluation | Program Activity | Evaluation Type | Status | Completion Date | Electronic Link to Report |
| Organizational Governance Volume III - Western Region | 1.1 Pensions, Awards, and Allowances for Disability and Death; and Financial Support 1.2 Health Care and Re-establishment Benefits and Services |
Review | Completed | October 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Organizational Governance Volume IV - Veterans Review & Appeal Board | 3.1 Veterans Review and Appeal Board redress process for disability pensions and awards | Review | Completed | November 2007 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Evaluation Framework for the New Veterans Charter | 1.1 Pensions, Awards, and Allowances for Disability and Death; and Financial Support 1.2 Health Care and Re-establishment Benefits and Services |
Evaluation Framework | Completed | March 2008 | www.vac-acc.gc.ca/general/sub.cfm?source=department/reports/deptaudrep |
| Canada Remembers - Partnerships Contribution Program | 2.1 Remembrance Programming | Summative Evaluation | In progress | May 31, 2008 | |
| War Veterans Allowance | 1.1 Pensions, Awards, and Allowances for Disability and Death; and Financial Support | Targeted Evaluation (Limited Scope) | In progress | August 2008 | |
| SAU/TAC Business Case | 1.1 Health Care and Re-establishment Benefits and Services | Management Assist | In progress | August 2008 | |
| Canada Remembers - Funerals and Burials | 2.1 Remembrance Programming | Targeted Evaluation (Summative) | In progress | September 2008 | |
| Operational Stress Injury Clinics | 1.2 Health Care and Re-establishment Benefits and Services | Targeted Evaluation (Formative) | In progress | September 30, 2008 |