Treasury Board of Canada Secretariat
www.tbs-sct.gc.ca
Frequently Asked Questions
How do I obtain information on…
- Access to Information
- Health care benefits
- Dental care benefits
- Pensions
- Pensioners' Dental Services Plan
- Travel
- Social Insurance Number (SIN)
- Parental leave
- Security
- Public Service rates of pay and benefits
1. Access to Information
To access information on a topic within a federal government institution, you must fill out an Access to Information Request Form, then send it to the federal government institution holding the required information.
To access your personal information, you will need to fill out a Personal Information Request Form and follow the above procedure.
Go to the Access to Information and Privacy (ATIP) coordinators list for mailing addresses for each federal government institution.
2. Health care benefits
To become a member of the Public Service Health Care Plan (PSHCP), contact your departmental compensation advisor. The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors. Please contact your departmental public enquiries unit to find out who is responsible for medical compensation matters.
For information on your health care coverage or to obtain a new or replacement health care card, please contact the health plan's administrator, the Sun Life Assurance Company:
National Capital Region (NCR):
613-247-5100
Elsewhere in Canada: 1-888-757-7427
World Access number: 519-742-1342 (call collect)
Website: http://www.sunlife.ca
Please note that Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all compensation matters at 1-866-549-3744.
For more information, access the Public Service Health Care Plan Directive.
3. Dental care benefits
To become a member of the Public Service Dental Care Plan (PSDCP), contact your departmental compensation advisor. The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors. Please contact your departmental public enquiries unit to find out who is responsible for dental compensation matters.
Please note that Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all compensation matters at 1-866-549-3744.
Coverage information on your dental plan is available by contacting the dental plan's administrator at the Great-West Life Assurance Company.
Phone
Health & Dental: Choose
the toll-free number from the list below for the office to which you normally
send your claims. (For TTY service, use the toll-free TTY line.)
Out-of-Country: For
inquiries about emergency medical coverage while travelling, use the toll-free
number indicated below for out-of-country claims. (For TTY service, use the
toll-free TTY line.)
Choose the mailing address from the list below for the office to which you normally send your claims.
London Toll free: 1-800-263-5742 |
Montreal Toll free: 1-800-663-2817 |
Regina |
Toronto Toll free: 1-800-461-6090 |
Winnipeg Toll free: 1-800-957-9777 |
Out-of-Country claim inquiries
Foreign Benefits Payments
Toll free numbers: |
TTY
line - available for the deaf or hard-of-hearing
Toll free: 1-800-990-6654
Phone: (204) 946-7281
For more information access the Public Service Dental Care Plan.
4. Pensions
If you are currently in the Public Service, for questions regarding pension benefits, contact your compensation advisor within your own department. The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors. Please contact your departmental public enquiries unit to find out who is responsible for pension-related matters.
Please note that Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all pay and benefits matters at 1-866-549-3744.
For pension-related matters, please contact the Superannuation, Pension Transition and Client Services Sector of Public Works and Government Services Canada (PWGSC) by:
Telephone
All regions of continental North America (toll-free)
1-800-561-7930
Outside continental North America (collect calls accepted)
0-506-533-5800
Telecommunications device for the
hearing-impaired
0-506-533-5990
Fax Number
418-566-6298
Public Works and Government Services Canada
Public Service Pension Centre – Mail Facility
150 Dion Blvd
PO Box 8000
Matane QC G4W 4T6
In Person
Public Works and Government Services Canada
Public Service Pension Centre
10 Weldon Street
Shediac NB
You may also use the electronic online forms.
If you have a question regarding pension division or pension transfer agreements, please call 1-800-883-1411.
5. Pensioners' Dental Services Plan
Pensioners can obtain dental care coverage with the Pensioners' Dental Services Plan (PDSP). For more information, you may wish to contact the Plan's administrator, the Sun Life Assurance Company.
You may reach the PDSP Call Centre
at the following numbers:
(613) 247-5100 in the National Capital Region (NCR)
1–888–757–7427 outside the NCR
General information on the PDSP.
6. Travel
Public service employees requiring business travel-related information should first contact their Designated Departmental Travel Coordinator (DDTC) with their questions.
The DDTC should be able to answer your questions. If further information is required, your coordinator may contact the policy expert at the Treasury Board Secretariat to obtain more specific interpretation of the Directive's provisions.
If you are an individual or a company working with the federal government and require further information, please contact the departmental project officer or project authority managing your contract.
For additional information, please go to the Travel Directive.
7. Social Insurance Number (SIN)
Visit the Service Canada website for information on the social insurance number (SIN).
You may also wish to contact a Service Canada representative by calling 1-800-622-6232 (1-800-OCanada).
The Office of the Privacy Commissioner of Canada also provides a fact sheet on privacy issues with regard to your SIN.
8. Parental leave
If you are a citizen not employed by the federal public service, you will need to contact Service Canada at 1-800-622-6232 for more information. You may also wish to consult the Employment and Parental Benefits section of the website.
If you are a federal public service employee requiring information on parental leave benefits, you will need to contact your departmental compensation advisor. As the Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors, please communicate with your departmental public enquiries unit to obtain a more specific contact.
Please note that Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all compensation matters at 1-866-549-3744.
9. Security
Please note that security clearances are only processed when requested for a specific requirement.
In accordance with the Policy on Government Security, both the requirement for and the processing of a personnel security-screening action must be based on a specified need. As such, please do not initiate the completion of this or any other security-screening form unless this need has been identified by the federal government department/agency that requested you to complete them.
If you are a contractor, private-sector employee or a citizen wishing to obtain a security clearance, you will need to contact the Industrial Security Program (ISP) at Public Works and Government Services Canada. Contact information is available below:
ISP Call Centre
1-866-368-4646
If you are a public servant requiring information on your security clearance, you will need to contact your Departmental Security Officer.
10. Public Service rates of pay and benefits
Information on rates of pay for public servants is available in the Rates of Pay section of this website.
Pay and benefits matters relating to your particular situation should always be addressed with your departmental compensation advisor. As the Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors, please communicate with your departmental public enquiries unit to obtain a more specific contact.
Please note that Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all pay and benefits matters at 1-866-549-3744.
