GC IT Incident Management Plan

The occurrence of information technology (IT) and IT security (ITS) incidents involving Government of Canada (GC) networks and infrastructure can have a significant impact on government operations, services delivered to Canadians and, consequently, confidence in government. To provide timely and efficient management of incidents, an incident management program must have supporting services and activities, and strategic leadership in place to ensure informed decision making.

The Government of Canada IT Incident Management Plan (GC IT IMP) provides an operational framework for the management of IT incidents that could have or have had an impact on the GC. Because the GC IT IMP deals with incidents related to either IT or ITS, an IT incident is understood to be:

• Any event that disrupts the normal operations of an organization and causes or may cause a reduction in the quality of service or in productivity; or
• Any unauthorized attempt, whether successful or not, to gain access to, modify, destroy, delete or render unavailable any computer network or system resource.