Treasury Board of Canada Secretariat
Symbol of the Government of Canada

ARCHIVED - Using External Service Delivery Key Performance Indicators


Warning This page has been archived.

Archived Content

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.

Throughout this document, references are made to various commercial products currently in use for the management of Government of Canada service delivery functions. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise does not constitute or imply its endorsement or recommendation by the Government of Canada. The inclusion of any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise shall not be used for advertising or product endorsement purposes. Product names, examples, and trademarks are the property of their respective vendors and have been used with the permission of the vendor. Readers are advised that current or future procurements may result in the replacement of any referenced product.