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Section II - Analysis of Program Activities by Strategic Outcome

Strategic Outcome 1

Canadian artistic expressions and cultural content are created and accessible at home and abroad.

Strategic Outcome 1 - Canadian artistic expressions and cultural content are created and accessible at home and abroad.

[text version]

Program Activity 1: Arts

Program Activity Description

This program activity is necessary to improve Canadians' access to varied artistic experiences and to contribute to the sustainability of the arts sector. This is accomplished through funding programs that support the presentation of professional arts festivals or performing arts series; the improvement of arts and heritage infrastructure; the improvement of business and management capacity of arts and heritage organizations; a greater integration of arts and heritage within municipal planning; as well as institutions that offer training of the highest calibre, in preparation for professional artistic careers. The core concept of this program is to encourage access, sustainability and excellence in the arts for all Canadians.

Program Activity Architecture presenting Program Activity 1 (Arts) and its five related Program Sub-Activities: Canada Arts Presentation Fund; Canada Cultural Spaces Fund; Fathers of Confederation Buildings Trust; Canada Arts Training Fund; and Canada Cultural Investment Fund

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
123.7 123.7 121.7

Human Resources (FTEs)

2012-13 2013-14 2014-15
152.5 152.5 152.5

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
Canadian artists are prepared for professional artistic careers in Canada and abroad. Percentage of employers rating Canada Arts Training Fund graduates as being better prepared for professional careers as opposed to other programs. Greater than or equal to 60% of employers rate graduates of Canada Arts Training Fund recipient institutions are better prepared for professional careers.
The sustainability of arts and heritage organizations receiving Canadian Heritage support is strengthened. Number of types of funding sources (other than Canadian Heritage), for each recipient. At least 3 funding sources other than Canadian Heritage.
Canadians in a variety of communities have access to arts, culture and heritage activities. Number and percentage of communities reached by the Canada Arts Presentation Fund and/or the Canada Cultural Spaces Fund, by type of community reached (rural or urban). Less than or equal to 50% urban communities and greater than or equal to 50% rural communities are reached by the Canada Arts Presentation Fund and/or the Canada Cultural Spaces Fund.

Planning Highlights

Through its arts programs, the Department supports initiatives that contribute to the social and economic well-being of Canadians and communities in all parts of the country. To support this Strategic Outcome, the Department will continue to promote excellence and diversity in creativity and to connect Canadians to the arts through policies and programs that develop physical spaces, festivals and performing arts series and measures to foster long-term resilience of arts organizations.

To support this program activity, the Department of Canadian Heritage will undertake the following activities:

  • Support arts organizations to develop strategies and implement digital technologies that will increase their capacity to reach larger audiences;
  • Consider projects and events planned for the celebration of Canada’s 150th Anniversary, such as the construction of the Fort York Visitor Centre (Toronto, Ontario), and events planned for the commemoration of the 200th Anniversary of the War of 1812;
  • Make strategic investments in arts organizations that will enable partnerships with local businesses (and other organizations), leading to various revenues and more flexible business models to help increase their contribution to vibrant and sustainable communities; and
  • Evaluate arts programs to ensure that they continue to benefit Canadians.

Program Activity 2: Cultural Industries

Program Activity Description

This program activity supports the Canadian cultural sector to ensure that a range of Canadian cultural content is produced and is accessible to domestic and international audiences. It also creates conditions that foster sustainability of the Canadian cultural industries. This program activity aims to enable Canadian cultural creators and entrepreneurs to produce, market and export Canadian cultural content. This is achieved through delivering programs and services in the form of grants, contributions, tax credits, and policy, regulatory and legislative measures. The core concept of this program activity is to encourage the creation of Canadian cultural content and its consumption both at home and abroad.

Its eleven related Program Sub-Activities: Broadcasting and Digital Communications Policy; Canada Media Fund; Canada Interactive Fund; Film and Video Policy; Film or Video Production Tax Credits; Canada Music Fund; Canada Book Fund; Canada Periodical Fund; Copyright Policy; Cultural Sector Investment Review; and TV5;

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
315.2 314.2 312.3

Human Resources (FTEs)

2012-13 2013-14 2014-15
246.2 244.9 241.6

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
A range of Canadian cultural content is created and produced. Number of cultural works created and produced, by category. Targets are in place for individual program sub-activities, which will inform the measurement of performance of the overall program activity. For example, the Canada Music Fund has a target of 300 Canadian music releases that were supported by the Fund (by genre, language, province etc.). The Canada Periodical Fund has a target of 960 funded titles published by recipients (by type, language, region, group - including Aboriginal, ethnocultural and official language minority, etc.).
Canadian cultural industries receiving funding from Canadian Heritage are sustainable. Gross revenues and/or profit margins of Canadian cultural industries. This expected result and indicator will be changed.
Canadian cultural content is accessible in Canada and abroad. Domestic and international reach of Canadian cultural content. Targets are in place for individual program sub-activities, which will inform the measurement of performance of the overall program activity. For example, the Canada Book Fund has a target of $425 million of domestic and international sales of Canadian-authored titles by recipient publishers.

Planning Highlights

The Department continues to foster an environment that cultivates vibrant, sustainable and competitive creative industries that will contribute to stimulating Canada’s economy. The Department will support the Canadian film and video, book, periodical, music, broadcasting, and interactive digital media industries to take full advantage of the opportunities offered by digital technology. As a result, Canada’s creative industries will be better positioned to adapt and flourish in the digital economy, providing both economic and social benefits to Canadians.

To support this activity, the Department will undertake the following activities:
  • Modernize the Copyright Act;
  • Modernize the foreign investment policy for the book industry that reflects and responds to an evolving market and ensures that any future investments are of benefit to Canadians;
  • Implement Canada’s Policy on Audiovisual Treaty Coproduction and advance audiovisual coproduction treaty negotiations with approved partners in order to position Canada as a coproduction partner of choice; and
  • Review feature film policies to adapt to the realities of the digital environment.

Program Activity 3: Heritage

Program Activity Description

This program activity ensures that Canada's cultural heritage is preserved and accessible to Canadians today and in the future. It enables the heritage sector to improve professional knowledge, skills and practices, to preserve and present heritage collections and objects, and to create and circulate exhibitions and other forms of heritage content. This is accomplished by providing funding such as grants, contributions and tax incentives; information, expertise, training and other services; and regulatory and legislative measures. The primary goal of this program activity is to promote the preservation and presentation of Canada's cultural heritage.

Program Activity: Heritage and its five related Program Sub-Activities: Museums Assistance Program; Canada Travelling Exhibitions Indemnification Program; Canadian Heritage Information Network; Canadian Conservation Institute; and Movable Cultural Property Program

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
36.3 36.3 36.3

Human Resources (FTEs)

2012-13 2013-14 2014-15
169.6 169.6 169.6

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
Heritage organizations and heritage workers have improved their professional knowledge, skills and practices. Improvement in professional knowledge, skills and practices reported by participants in learning opportunities provided by the Heritage Group, including online learning materials, publications, and training, as well as by recipients of financial assistance. On average, 80% or more of participants in learning opportunities provided by the Museums Assistance Program, Young Canada Works, the Canadian Heritage Information Network and the Canadian Conservation Institute report improvement in their knowledge, skills and practices related to key museum functions.
Heritage collections are preserved by heritage organizations for current and future generations. Number of heritage collections and objects whose preservation has been supported by program interventions (expert services, export regulation, direct and tax-based financial support). The preservation of 12,750 heritage collections or objects supported by program interventions.
Canadian and international audiences access content presented by heritage organizations. Number of visits/visitors to travelling exhibitions and to digital heritage content presented through Canadian Heritage Information Network’s Virtual Museum of Canada portal. At least 3,800,000 visits to travelling exhibitions supported by the Canada Travelling Exhibitions Indemnification Program or the Museums Assistance Program and to the Virtual Museum of Canada portal.

Planning Highlights

The Department will continue to support heritage institutions and organizations through a range of measures designed to increase their professional knowledge, skills and practices and to enhance their ability to preserve and present Canada’s heritage. Canadian Heritage programs and services contribute to the preservation of heritage collections so that they may be accessible to Canadians now and in the future.

Heritage organizations provide venues for Canadians and Canadian communities to share and preserve their heritage and history. In the upcoming years, the Department will give particular consideration to initiatives that will celebrate the commemoration of the 200th Anniversary of the War of 1812 and Canada's 150th Anniversary.

Globally, long-term access to heritage collections will provide Canadians with opportunities to learn about Canada’s history and heritage and to appreciate the many cultural influences that have shaped Canada’s identity.

To support this program activity, the Department will undertake the following activities:

  • Undertake actions to enhance the preservation and presentation of Canada’s history and heritage;
  • Contribute to the preservation of rare and precious artefacts and assist clients to exhibit and present artefacts during upcoming historic anniversaries;
  • Complete the analysis of the Cultural Property Import and Export Act to identify if any changes are necessary to ensure its effectiveness in protecting Canada’s heritage;
  • Continue to work with major museums and galleries across the country to offer maximum opportunities to Canadians to enjoy access to international and Canadian treasures through the Canada Travelling Exhibitions Indemnification Program;
  • Complete a services charterto ensure that the Canadian Conservation Institute meets the conservation and preservation needs of heritage institutions in Canada;
  • Identify and pursue multi-platform projects that enable Canadians to access digital heritage content through the devices of their choice; and
  • Update the Community Memories software and public interface that enables Canada’s smaller museums to produce and promote local history online exhibits developed collaboratively with the communities they serve.

Strategic Outcome 2

Canadians share, express and appreciate their Canadian identity.

Excerpt of the Program Activity Architecture presenting Strategic Outcome 2 (Canadians share, express and appreciate their Canadian Identity) and its three related Program Activities: Promotion of and attachment to Canada; Engagement and Community Participation; and Official Languages.

[Strategic Outcome #2 - Canadians share, express and appreciate their Canadian identity]

Program Activity 4: Promotion of and attachment to Canada

Program Activity Description

This program activity promotes Canadian identity through building trust, pride, and a sense of national purpose in Canadians. It represents and celebrates Canada to Canadians and Canada to the world, showcasing ingenuity, achievements, innovations, excellence and leadership; and expresses shared values, cultural diversity and Canada's place in the global community. It also promotes civic education and participation among young Canadians through exchanges, forums, youth-led projects, and community service, as well as provides them with the opportunity to learn about and understand Canada's society, diversity, history and institutions. The core concept of this program activity is to promote Canadian values to Canadians and the world.

Program Activity 4: Promotion of and attachment to Canada and its seven related Program Sub-Activities: Celebration and Commemoration Program; State Ceremonial and Protocol; International Expositions; Canada Studies Program; Exchanges Canada Program; Katimavik Program; and Youth Take Charge

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
82.4 74.3 69.5

Human Resources (FTEs)

2012-13 2013-14 2014-15
136.0 131.2 128.7

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
Knowledge of and appreciation for Canada’s shared values and common interests by Canadians, including youth, and by the international community. Percentage of the Canadian population reached by Canadian Heritage initiatives who report increased level of awareness, knowledge of and appreciation for Canada’s values and culture.

75% of Exchanges Canada participants report enhanced knowledge and understanding of Canada; having created new ties with other young Canadians; a better understanding of what Canadians have in common and a greater appreciation of how diverse Canada is.
75% overall satisfaction with the Canada Day Noon Show.

Percentage of increased awareness of Canada’s theme messages. 15% of visitors who are interviewed report an increased awareness.
Percentage of Canadians reached by activities, events, commemorations and exhibits. A target will be established for the overall program activity in 2013-14. Targets exist for the program sub-activities. For example, the Celebration and Commemoration Program has a target of 7 million participants for local and national activities during the Celebrate Canada period (June 21 to July 1).

Planning Highlights

The Department will pursue its efforts to offer Canadians opportunities to learn about Canada and to experience the richness of the country. To do this, Canadian Heritage will continue to implement policies and deliver programs aimed at strengthening Canadians’ sense of attachment to Canada through knowledge, participation and engagement, such as the Canadian Studies, Exchanges Canada and Youth Take Charge programs. These programs contribute to reinforcing Canadians’ capacity to contribute to their country.

Also, the Department will continue to create opportunities to bring Canadians together in their communities, to discover and appreciate their heritage and history and to show their sense of belonging to Canada and pride in being Canadian. To that end, again this year, the Department will continue to manage national initiatives, such as the Canada Day Noon Show on Parliament Hill and provide access to celebrations across Canada highlighting National Aboriginal Day, Saint-Jean Baptiste Day, Canadian Multiculturalism Day and Canada Day. Canadians will also have access to commemorations of national significance that build a shared understanding of the history of the country. The Department will work collaboratively with other federal departments, agencies, regions, partners and stakeholders to create these opportunities.

Canadian Heritage will continue to implement and deliver events and activities aimed at strengthening understanding of significant milestones in Canada's history, especially in the lead up to the celebrations of Canada’s 150th Anniversary in 2017. These programs will build pride by providing Canadians with increased opportunities to participate in activities related to our shared history.

To support this program activity, the Department will undertake the following activities:

  • Review and report on the modernization of youth programs to maximize their reach and the benefits to Canadians, particularly youth;
  • Celebrate the events that shape our collective life as Canadians, such as the Queen’s Diamond Jubilee—the 60th Anniversary of Her Majesty's accession to the throne as Queen of Canada—to reinforce our history and heritage;
  • Welcome Their Royal Highnesses The Prince of Wales and the Duchess of Cornwall as part of the Diamond Jubilee celebrations;
  • Engage Canadians across the country in commemorating the 200th Anniversary of the War of 1812, a defining moment in our history that had a significant impact on Canada’s identity as an independent nation. The Department will continue to manage the 1812 Commemoration Fund and work in close collaboration with existing programs to achieve the best possible synergies and to foster greater awareness and understanding of this historic milestone among Canadians;
  • Create opportunities for Canadians to learn about their heritage and history by providing funding for the development and enhancement of learning materials and activities that commemorate the War of 1812 through the Commemoration Fund, the Celebration and Commemoration Program and the Canadian Studies Program; and
  • Support the 100th Anniversary of the Grey Cup in 2012 and highlight Canadian football achievements over the past 100 years.

Program Activity 5: Engagement and Community Participation

Program Activity Description

This program activity aims to ensure that Canadians are engaged and have the opportunity to participate in the civil, social and cultural aspects of life in Canada and in their communities. This is accomplished through funding programs and initiatives that support the efforts of communities to build stronger citizen engagement and social inclusion through the performing and visual arts; express, celebrate and preserve local heritage; contribute to increasing the respect for and awareness of human rights in Canada; and develop innovative and culturally appropriate solutions to the social, cultural, economic and other obstacles that impede Aboriginal peoples' community and personal prospects. This program activity has strong social benefits, as it contributes to the preservation of the history and identity of Canada's diverse communities, while offering a way for traditions and identities to evolve over time. The program activity supports the Department's mandate to strengthen Canadian identity and values and build attachment to Canada.

Program Activity 5: Engagement and Community Participation and its three related Program Sub-Activities: Human Rights Program; Building Communities through Arts and Heritage; and Aboriginal Peoples’ Program

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
88.2 88.2 83.5

Human Resources (FTEs)

2012-13 2013-14 2014-15
108.2 108.2 107.4

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
Canadians are engaged and have the opportunity to participate in social and cultural aspects of community life in Canada. Level of engagement and participation by Canadians in social and cultural aspects of community life in Canada.

Targets are being developed for individual program sub-activities, which will inform the measurement of performance of the overall program activity. One example is the Aboriginal Peoples’ Program that has a target of 48,000 participants who are engaged in Aboriginal Language and cultural activities.


Planning Highlights

The Department helps to foster citizen engagement and community participation and to provide Canadians with opportunities to actively participate in their communities. As such, the Department will continue to deliver the Building through Arts and Heritage Program, which aims to build stronger citizen engagement through performing and visual arts as well as the commemoration of local history and heritage.

Through its delivery of the Human Rights Program, the Department will continue to manage federal-provincial/territorial and civil society consultations and information-sharing on international human rights treaties and provide the overall coordination of Canada’s reports to United Nations (UN) human rights bodies.

Through the delivery of the Aboriginal Peoples’ Program, the Department will pursue the development of innovative and culturally appropriate approaches toward the preservation and revitalization of Aboriginal languages and cultures and the strengthening of Aboriginal identity.

To support this program activity, the Department will undertake the following activities:

  • Prepare and coordinate Canada’s reviews by UN treaty bodies of its reports on human rights and coordinate Canada’s second Universal Periodic Review (UPR), which involves collaborating with federal, provincial and territorial governments, engaging with civil society and Aboriginal organizations, and drafting Canada’s UPR report and Canada’s response to UPR recommendations;
  • Provide continued investments in communities across Canada through the Building Communities through Arts and Heritage Program , including local projects that celebrate the 200th Anniversary of the War of 1812 , a key milestone leading up to Canada’s 150th Anniversary; and
  • Recommend changes to the Northern Aboriginal Broadcasting program, which focuses on Aboriginal language and culture content, in light of existing technologies for radio, television and internet broadcasting.

Program Activity 6: Official Languages

Program Activity Description

Canadian Heritage is responsible for the planning, implementation and management of the Official Languages Support Programs pertaining to the promotion of linguistic duality within Canada and the development of official language minority communities, in accordance with Canadian Heritage's mandate pursuant to article 43 of the Official Languages Act (OLA). This activity connects to the Government Outcome "A diverse society that promotes linguistic duality and social inclusion." Canadian Heritage plays a coordination and support role among federal institutions in the implementation of their commitment to the development of official language minority communities and to the promotion of linguistic duality, as conferred by article 42 of the OLA. Canadian Heritage is also responsible for the horizontal coordination of the Official Languages Program covering all activities of federal institutions subject to the OLA, including language of service or of work, support for the promotion of linguistic duality within Canada and support for the development of official language minority communities.

Program Activity 6: Official Languages and its three related Program Sub-Activities: Development of Official-languages Communities Program; Enhancement of Official Languages Program; and Official Languages Coordination program

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
353.3 348.2 348.2

Human Resources (FTEs)

2012-13 2013-14 2014-15
115.8 103.9 103.9

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
Canadians recognize and support linguistic duality. Percentage of bilingualism amongst Canadian youth (15-19 years). 22.3% or more of youth aged 15 to 19 years are reported to be bilingual.
Official language minority communities (OLMCs) can live in their language, in their communities. Proportion of OLMC members who live within 25 km of an elementary or secondary minority language school. 97.5% or more of OLMC members live within 25 km of an elementary or secondary school.

Planning Highlights

This program activity enhances the vitality of Canada’s French- and English-speaking minority communities and enables them to participate fully in all aspects of Canadian life. It also strengthens the capacity of official language minority communities (OLMCs) to have greater access to quality education and different programs and services in their language in their communities and to obtain support for language rights guaranteed by the Constitution.

Furthermore, the Department fosters a greater understanding and appreciation of the benefits of linguistic duality while providing support for language rights guaranteed by the Constitution, thereby contributing to Canadians’ acknowledgement of linguistic duality as a fundamental value of Canadian society.

Canadian Heritage also supports other federal institutions in the implementation of their responsibility to account for the development of official-language communities and the full recognition and use of French and English in Canadian society. The initiatives that are implemented are made possible due to collaborations and agreements with the provinces, territories and non-governmental organizations.

To support this program activity, the Department will undertake the following activities:

  • Pursue the Government of Canada’s engagement in favour of linguistic duality and our two official languages by implementing the Roadmap for Canada’s Linguistic Duality 2008–2013: Acting for the Future, for which Canadian Heritage plays a support and coordination role;
  • Prepare various options for a new official languages strategy as a follow-up to the Roadmap, in order to support the development and linguistic vitality of official language minority communities and efficiently promote official languages; and
  • Expand the new departmental coordination approach to include all federal institutions.

Strategic Outcome 3

Canadians participate and excel in sport.

Excerpt of the Program Activity Architecture presenting Strategic Outcome 3 (Canadians participate and excel in sport) and its related Program Activity: Sport.

[Strategic Outcome #3 - Canadians participate and excel in sport]

Program Activity 7: Sport

Program Activity Description

This program activity promotes development and excellence in sport among Canadians and Canadian communities. This is accomplished through program initiatives that provide direct support to Canadian high-performance athletes; enhance Canada’s ability to host the Canada Games and international sport events in Canada; support the development of excellence in the Canadian sport system; and contribute to increasing participation in sport by Canadians of all ages and abilities. This program activity provides funding, expertise and other services to Canadian athletes, sport organizations and event organizers. The core concept of this program activity is to enhance and promote Canadian participation and excellence in sport, through sport stakeholders and sport events.

Program Activity 7: Sport and its three related Program Sub-Activities: Hosting Program; Sport Support Program; and Athlete Assistance program

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
212.7 322.0 389.7

Human Resources (FTEs)

2012-13 2013-14 2014-15
57.0 57.0 57.0

Performance Measurement Framework

Program Activity Expected Results Performance Indicators Targets
Canada has a sport system where high-performance athletes and Canadians can participate and excel in sport with a technically sound and ethically supportive structure. Number of athletes who are at international level performance standards. At least 425 athletes are identified as meeting international level performance standards.
Proportion of OLMC members who live within 25 km of an elementary or secondary minority language school.

At least 1.6 million Canadians are participating in sport through funding for provincial/territorial Bilateral Agreements.

A least 957,000 Canadians are participating in sport through funding for sport organizations’ special projects.

Percentage of National Sport Organizations, Multisport Service Organizations, and Canadian Sport Centres that have fully met accountability standards.

At least 67% of National Sport Organizations have fully met 85% of their respective accountability standards.

At least 67% of Multisport Service Organizations have fully met 67% of their respective accountability standards.

At least 85% of Canadian Sport Centres have fully met 80% of their respective accountability standards.


Planning Highlights

The Department will work collaboratively with other stakeholders to support the continued development of the Canadian sport system, to achieve positive direct and indirect community impacts, through strategic investment. The Department will work to enable Canadians at all levels to participate in sport, and to contribute to the achievement of high-performance sport excellence.
To support this program activity, the Department will undertake the following activities:

  • Provide leadership to the renewal of the Canadian Sport Policy and define how the Department will contribute to advancing the goals and objectives of the policy;
  • Contribute to promoting increased participation in sport by Canadians through investments in ParticipACTION and Le Grand défi Pierre Lavoie;
  • Contribute to improving the quality of sport governance through the development of toolkits and other guiding resources for sport organizations;
  • Implement the Sport Excellence Strategy to identify supportive measures for high-performance sport;
  • Support preparations for the 2015 Pan American and Parapan American Games by coordinating essential federal services, developing a performance measurement strategy on behalf of participating departments and agencies and providing support to the host organization and other stakeholders;
  • Support the development of a Cultural Strategy to maximize the impact of the 2015 Pan American and Parapan American Games, showcasing Canadian culture and advancing Canada’s strategy for engagement in the Americas; and
  • Support the achievement of podium performances by Canadian athletes at the 2012 Olympic and Paralympic Games in London, England.

Furthermore, the London 2012 Olympic and Paralympic Games will provide an opportunity for Canadians to celebrate the achievements of Canadian athletes with or without disability. Building on the unparalleled success of Canadian athletes at the 2010 Winter Games, the Canadian Olympic Committee and the Canadian Paralympic Committee, in collaboration with the Own the Podium initiative and Sport Canada, have established the following objectives for Canadian teams: a top-12 finish in total medals at the 2012 Olympic Games and a top-8 finish in gold medals at the 2012 Paralympic Games.

Internal Services

The following program activity supports all strategic outcomes within the organization.

Program Activity 8: Internal Services

Program Activity Description

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization, and not to those provided specifically to a program.

Program Activity 8: Internal Services and its three related Program Sub-Activities: Governance and Management Support; Resource Management Services; and Asset Management Services

[Sub-activities]

Financial Resources ($ millions)

2012-13 2013-14 2014-15
88.1 84.9 84.9

Human Resources (FTEs)

2012-13 2013-14 2014-15
650.0 649.6 649.6

Planning Highlights

The Department continues to work on the modernization of its internal services in order to work efficiently and effectively while maintaining the quality and level of service in relation to program delivery.

As the Department continues through this period of transition it will focus on the following management components in order to effect lasting change within the organization: long-term financial strategy; Grants and Contributions Modernization Initiative; Public Service Renewal; improved performance measurement; enhanced governance structure; innovative communication products; gender-based analysis; and sustainable development.

The purpose of the long-term financial strategy is to ensure the Department’s financial stability. This three-year strategy takes into account anticipated funding levels, potential funding pressures and potential risks during this period.

Through the Grants and Contributions Modernization Initiative (GCMI), which is a key component of the Department's Transformation Initiative, Canadian Heritage is implementing innovative measures to simplify, standardize and streamline its grants and contributions business processes. The first phase of this project, in 2011-12, consisted of piloting new processes, tools, procedures and systems improvements for several high application volume programs. In 2012-13, the Department will build on the experience of the programs that piloted the first round of GCMI changes. In particular, the improvements that support information technology will be strengthened and more tools will be developed to help staff process files more efficiently. The Department’s objective is to gradually extend GCMI to all departmental programs, so that all funding programs benefit from a more efficient and effective program delivery model. This will provide the backbone for more efficient, reliable and transparent services to applicants. With respect to program activities, this key initiative will have a direct impact on all of the Department's grants and contributions program recipients.

The Department will continue to focus on Public Service Renewal which are: to continue to engage employees in the excellence agenda and improve organizational capacity; to renew its workplace by maintaining a transparent, fair and respectful workplace for all employees; and to renew its workforce by focusing efforts on supporting employees and managers in the upcoming months of financial restraint.

The Department will continue to work on developing and deploying a strong performance measurement methodology within the organization that will assist the Department to measure its progress, review the effectiveness of its programs, guide the improvement of activities that it invests in, and, ultimately, tell Canadians how the Department is doing. Canadian Heritage will work on this endeavour by, for example, working in partnership with Statistics Canada and other federal-provincial/territorial partners to set up the Canada Culture Satellite Account. This will occur in fiscal year 2013-14 and will provide accurate information including economic data about the arts, cultural industries, heritage and sport in Canada.

In 2012-13, the Department will continue to work on its transformation agenda by implementing a new governance structure that will increase participation by senior management and their employees in decision-making and the overall management of the Department. The new governance model will streamline the decision-making process and improve the management capacity. By doing this, the Department will work efficiently and be better positioned to provide excellent service to Canadians.

The Department has launched a number of new communications tools to engage Canadians, including the use of a new social media presence and a number of mobile applications. A focus will be on its Internet presence, with a goal of realizing its full potential as a communications, program and service delivery channel.

The Department will continue to honour its commitment to gender equality with ongoing capacity-building and training exercises, research development, and the provision of advice and support to the department and senior management on the implementation of gender-based analysis. It will continue to refine the departmental processes and mechanisms to ensure gender-based analysis sustainability and to work with federal partners across government.

Canadian Heritage is a participant in the Federal Sustainable Development Strategy (FSDS) and contributes to the Greening Government Operations targets through the internal services Program Activity.

The Department contributes to the following target areas of Theme IV of the FSDS:

  • Green Buildings
  • Greenhouse Gas Emissions
  • Surplus Electronic and Electrical Equipment
  • Printing Unit Reduction Target
  • Paper Consumption Target
  • Green Meetings Target
  • Green Procurement Targets

For more information on Canadian Heritage’s Greening Government Operations activities please see Section III of this report – Supplementary Information tables.