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ARCHIVED - Canadian Centre for Occupational Health and Safety - Report

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Section II – Analysis of Program Activities by Strategic Outcome

Strategic Outcome

Improved workplace conditions and practices that enhance the health, safety and well being of working Canadians

Program Activity Descriptions

Program Activity: Occupational health and safety information development, delivery services and tripartite collaboration.

The goal of this program is to provide free information on occupational health and safety to support Canadians in their efforts to improve workplace safety and health. Citizens are provided information through a free and impartial personalized service via telephone, e-mail, person-to-person, fax or mail. Alternatively, they can independently access a broad range of electronic and print resources developed to support safety and health information needs of Canadians. This may include cost recovery products and services and is supported financially by contributions from various stakeholders.

Through health and safety information development, CCOHS collects, processes, analyzes, evaluates, creates and publishes authoritative information resources on occupational health and safety for the benefit of all working Canadians. This information is used for education and training, research, policy development, development of best practices, improvement of health and safety programs, achieving compliance, and for personal use. When the product or service provided by CCOHS is to identifiable external recipients with benefits beyond those enjoyed by the general taxpayer, a user fee is charged.

CCOHS promotes and facilitates consultation and cooperation among federal, provincial and territorial jurisdictions and participation by labour, management and other stakeholders in the establishment and maintenance of high standards and occupational health and safety initiatives for the Canadian context. The sharing of resources results in the coordinated and mutually beneficial development of unique programs, products and services. Collaborative projects are usually supported with a combination of financial and non- financial contributions to the programs by partners and stakeholders and result in advancement of the health and safety initiatives.

Financial Resources ($ thousands)   Human Resources (FTEs)
2012-13 2013-14 2014-15   2012-13 2013-14 2014-15
$ 2,292 $ 2,292 $ 2,292   73 73 73

This section will contain a discussion of plans surrounding the expected results for our Planning Activity, occupational health and safety information development, delivery services and tripartite collaboration. The discussion will focus on the following expected results:

Expected results of Program Activity: Easy access to CCOHS Occupational Health and Safety Information and services
Performance Indicator Targets
Satisfaction with and ease of access and retrieval of OHS information from Inquiries Service, web access and other CCOHS resources (such as our website, web portals, articles and presentations) Overall 80% or higher on client satisfaction survey, web statistics and evaluation data
Expected Results of Program Activity: Increased Awareness and understanding of occupational health and safety issues in the workplace
Performance Indicator Targets
Numbers of distributions of OHS information to employees and their employers to improve their understanding of OSH Increase awareness by 10% through various contact points and communications sources
Expected Results of Program Activity: Application of occupational health and safety information to improve workplace practices.
Performance Indicator Targets
Information is being applied in the workplace by employees, government and employers Target of 72% using CCOHS information to make changes in the workplace
Expected Results of Program Activity: Partial recovery of costs from user fees
Performance Indicator Targets
Generate sufficient revenues through cost recovery to cover the differential between appropriations and expenditures Target of $4.3 million through the sale of products, services, and contributions from stakeholders.


Planning Highlights

In order to achieve the expected results, CCOHS plans to undertake the following activities:

  • Expand OSH information content to meet needs for emerging high-risk OHS issues and develop appropriate resources.
  • Enhance CCOHS internet usability through improved technology and website design
  • Ongoing development and refinement of existing OHS products and services
  • Increase satisfaction with and ease of access to OHS information from Inquiries Service and other service points
  • Host a national forum every 2 years on key issues in the Canadian workplace
  • Promote healthy workplaces through providing OHS information via internet, training, conference, presentations and partnerships
  • Promote the importance of health and safety in the workplace nation wide
  • Host webinars and podcasts to increase the reach of various presentations
  • Participate in collaborative projects with different levels of government and organizations throughout the year.
  • Provide additional key resources in the area of chemical health and safety and including management systems
  • Provide the Health and Safety Report as an electronic newsletter delivered via the internet
  • Provide Workspace, a national free publicly available forum, for professionals exchange ideas and information related to occupational and environmental health and safety.
  • Improve health and safety by application of OHS knowledge in Canadian workplaces through promotion of healthy workplace concepts
  • Foster collaboration and exchanges in ideas through national dialogues, forums and conferences to increase the application of OHS information in the workplace and improve prevention practices.
  • Increase educational resources and customized programs including e-learning and classroom based courses.
  • Sale of products and services that meet the objective of improving health and safety in the workplace.
  • Collaborate with the stakeholders, international organizations on various health and safety issues in order to bring to Canadians the most useful and relevant OHS information and knowledge.

Program Activity 2: Internal Services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are: Management and Oversight Services; Communications Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Material Services; Acquisition Services; and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Financial Resources ($ thousands)   Human Resources (FTEs)
2012-13 2013-14 2014-15   2012-13 2013-14 2014-15
$ 2,692 $ 2,692 $ 2,692   23 23 23

Planning Highlights

Plans for the year include follow-up activities as a result of our employee engagement survey. We will continue with our business planning process to engage employees and prepare them for new roles through participation in cross departmental working groups. This will increase their skills in anticipation of many retirements in the next few years.

Our second goal is to improve the overall working experience. This includes working on performance management, open communications, consistent and equal treatment of staff across the organization. This will also include incentives and rewards, based on established performance standards criteria.

We are also reviewing our IT resources and strategy to ensure adequate hardware and software to meet the ongoing needs of CCOHS.