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Section II — Analysis of Program Activities by Strategic Outcome

Strategic Outcome

Individuals have equal access, as determined by the Canadian Human Rights Act and the Employment Equity Act, to fair and equitable adjudication of human rights and employment equity cases that are brought before the Tribunal.

Program Activity by Strategic Outcome

Program Activity: Hearings of complaints by the Tribunal

Human Resources (FTEs) and Planned Spending ($ millions)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
13	2.6	13	2.6	13	2.6

Expected Results	Performance Indicators	Targets
Access to mediation and adjudication processes that are transparent, timely and efficient. Reasoned and objective application of the CHRA and the EEA. Rulings that respond to complaints and provide guidance to employers and service providers within the federal sphere.	(i) The average time taken to initiate mediation or a hearing.	(i) Initiate mediation or hearing process within ten days of receiving the referral from the Commission in 90% of cases.
	(ii) Number of hearings.	(ii) n/a
	(iii) Percentage of cases commenced within target.	(iii) Commence mediation or hearing within six months of referral from the Commission in 70% of cases.
	(iv) Percentage of cases completed within target.	(iv) Conclude inquiries within twelve months of referral from the Commission in 70% of cases.
	(v) Number of cases that go to mediation and number of cases resolved by mediation.	(v) No Target — Mediation requires the consent of both parties. The Tribunal makes best efforts to encourage parties to mediate rather than adjudicate a resolution.

 

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ millions)
2011–12		2012–13		2013–14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
13	1.9	13	19	13	1.9

 

Planning Highlights

The Tribunal is developing a new vision of providing access to justice for ordinary Canadians through an expedited complaint resolution process. This expedited process involves intensive pre-hearing case management to narrow the issues of litigation and to abbreviate the hearings by focusing on facts in dispute. It also involves the use of evaluative mediation¹ as opposed to interest-based mediation² to resolve complaints.

The Tribunal will actively monitor its caseload of mediations and hearings using a case management system called the Toolkit. The purpose of this activity is to collect and analyze performance indicator data, assess performance against stated targets and report this information in its annual Performance Report to Parliament. In addition, information and findings from the assessment will be used to formulate evidence-based decisions respecting any adjustments to Registry operations or the Rules and Procedures of the Tribunal.

In support of the Greening Government Operations initiative, all staff and members will be encouraged to work electronically to reduce the demand for printed documents, in particular draft versions of reports, hearings, mediations and other information that is used internally prior to producing print-quality documents and reports.

Benefits for Canadians

The Tribunal helps to entrench equality into the daily lives of Canadians, a contribution that fosters cultural harmony, social stability and improved relationships. The Tribunal accomplishes this by: (i) enabling parties to access the Tribunal’s services in a timely manner (ii) conducting transparent and objective mediation activities and hearings; and (iii) providing just and well-reasoned decisions on an individual’s or a group’s complaint of discrimination.

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