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Section II – Analysis of Program Activities by Strategic Outcome

The following analysis outlines how the Board allocates and manages resources to achieve the expected results identified under its two Program Activities and to contribute to its strategic outcome.

Strategic Outcome

Figure 4

[long description]

The Board's Logic Model, at Figure 5, illustrates how each of the items contributes to the fulfillment of the Board's strategic outcome.

Figure 5

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(click on image to enlarge)

Program Activities by Strategic Outcome

Program Activity: Review Canadian Forces grievances

Human Resources (FTEs) and Planned Spending ($ thousands)
2011-12		2012-13		2013-14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
32	4,415	32	4,415	32	4,415

Program Activity Expected Results	Performance Indicators	Targets
Intermediate Outcome – Enhanced confidence in the grievance process and the administration of the affairs of the Canadian Forces.	% of stakeholders that agree that the external review provided by the CFGB adds to the adjudicative fairness of the process.	Data Source: Stakeholders Survey. 75% of stakeholders agree and strongly agree.
Immediate Outcome – The Chief of the Defence Staff is assisted in rendering decisions on grievances and is informed of systemic issues.	% of F&Rs with which the CDS disagrees on the basis of errors in law or fact.	Data Source: CDS Decisions. Less than 10% of the cases upon which the CDS disagrees, or 1% of all files.
Immediate Outcome – Stakeholders have an increased awareness and understanding of the CF grievance process, regulations, policies and guidelines affecting Canadian Forces members.	% of positive feedbacks from CF Initial authorities on the usefulness of publications of case summaries, systemic recommendations and lessons learned.	Data Source: Interviews of CF Initial Authorities. 75% of respondents agree and strongly agree.

Program Activity Summary: The Board conducts an independent and external review of military grievances to ensure a fair grievance process and compliance with policies and regulations. The F&Rs issued by the Board contribute to the sound administration of the affairs of the CF. The Board's review of a military grievance can also reveal broad or systemic issues. Through its F&R, the Board offers information to stakeholders that may help prevent problems or to improve policies or procedures.

For information on our program activity description, refer to the 2011-12 Main Estimates publication. An electronic version of the Main Estimates is available at
http://publiservice.tbs-sct.gc.ca/est-pre/20112012/p2-eng.asp.

Planning Highlights

In order to achieve the expected results, the following highlights some of the key activities which the Board plans to undertake during 2011-12:

• Trial of a new 'principled approach'
  
  Under the current model, not every grievor has the opportunity to have an external review of their grievance since regulations stipulate that only certain categories of grievances are referred to the Board.
  
  Discussions have been underway with the CF to refer grievances to the Board using a "principled approach", in which the Board would review all grievances in those cases where the CF are unable to find a resolution acceptable to the grievor. In such cases, the Board would provide the benefit of an independent and external review before the CDS renders a decision. The CF has approved a six-month trial of this approach. The results of this trial will be evaluated in 2011-12; should this approach be adopted, amendments to the NDA and QR&Os may be required to fully implement this initiative.
  
  
• Communicate the results of our review of grievances
  
  Through its publication of case summaries and articles, the Board provides real-time important information to senior leadership, decision makers, administrators and CF members. The Board will conduct evaluations of the effectiveness of communications activities and will continue to develop tools to obtain feedback from stakeholders and target audiences.
  
  In reviewing individual grievances, the Board sometimes makes findings with respect to a policy or a regulation affecting more than one member. In these cases, the Board makes the CDS aware that a broader problem may exist through a recommendation. When the Board makes a recommendation regarding a systemic issue within the CF, the Board publishes its recommendation on its website and reports on the CDS response and actions taken, if accepted. Through its publication of these recommendations, the Board proactively provides real-time information to both the public and stakeholders on issues pertinent to the administration of the affairs of the CF.

Benefits to Canadians

The Board's unique position as an organization independent and external to the Department of National Defence (DND) and the CF adds adjudicative fairness to the CF grievance system in support of government values of equity, transparency and fairness. The expectation of fair treatment in respect of a complaint contributes to the morale and esprit de corps of CF members.

The Board endeavours to work with the CF to provide a timely and relevant grievance process which contributes to the effectiveness of the administration of the CF.

Program Activity: Internal Services

Human Resources (FTEs) and Planned Spending ($ thousands)
2011-12		2012-13		2013-14
FTEs	Planned Spending	FTEs	Planned Spending	FTEs	Planned Spending
14	2,268	14	2,268	14	2,268

Program Activity Summary: Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations or an organization. These groups are: Management and Oversight Services; Communication Services; Legal Services; Human Resources Management Services; Financial Management Services; Information Management Services; Information Technology Services; Real Property Services; Materiel Services; Acquisition Services and Travel and Other Administrative Services. Internal Services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Planning Highlights: In order to achieve the expected results, the following provides highlights of the key internal services and activities in 2011-2012:

• Evaluate the impact of the implementation of the new approach to grievance referral on the organisational structure and align the Board's resources accordingly.
• Implement the recommendations from the CFGB's 5 year Review of Military Grievances Program Evaluation conducted in 2010.
• Renewal of the Board's systems and infrastructure (including desk-top and operating systems and records management).
• Continue to build upon the Board's commitment to Values and Ethics through increasing awareness of the new CFGB Code of Conduct.
• Continue to promote the safety and security of the workforce and workplace through enhanced training and integrating security awareness within the Board's culture.
• Develop the CFGB Departmental Security Plan.
• Implement the recommendations of the Threat and Risk Assessment (TRA) conducted in 2010.
• Enhance management practices and procedures to ensure the Board is consistent with the Management Accountability Framework (MAF) areas of management and lines of evidence.

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