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Section II: Analysis of Program Activities by Strategic Outcome

Strategic Outcome

Multilateral meetings of First Ministers, Ministers and Deputy Ministers are planned and conducted flawlessly.

Program Activity Name:

Conference Services

Program Activity Description:

Provision of expert, impartial support services for the planning and conduct of First Ministers, Ministers and Deputy Ministers level federal-provincial-territorial and provincial-territorial conferences.

The CICS does not convene intergovernmental meetings. It is called upon to respond to decisions taken by governments to meet on key national or specific issues. Decisions concerning the location of such meetings, their number in a given fiscal year, their timing and duration, are all factors, beyond the control of the Secretariat. The level of CICS expenditures for each fiscal year is, however, directly affected by these factors.

Over the next three years, the Secretariat has the capacity of serving approximately 110 to 120 conferences per year.

Program Activity by Strategic Outcome


Program Activity: Conference Services
Human Resources (FTEs) and Planned Spending ($ millions)
2011–12 2012–13 2013–14
FTEs Planned Spending FTEs Planned Spending FTEs Planned Spending
24 4.4 24 4.4 24 4.4
Program Activity Expected Results Performance Indicators Targets
Flawlessly planned and conducted events. Survey results, client satisfaction letters, number of client departments utilizing the services are maintained or expanded. To maintain the highest degree of customer satisfaction.


Program Activity: Internal Services
Human Resources (FTEs) and Planned Spending ($ millions)
2011–12 2012–13 2013–14
FTEs Planned Spending FTEs Planned Spending FTEs Planned Spending
12 2.2 12 2.2 12 2.2

Planning Highlights

The Secretariat will benefit from the increasingly standardized and strategic practices garnered from the Integrated Business Human Resources Plan and implementtion of Best Practices principles.

Improvement of human resources practices within Conference Services through strategic recruiting and systematic training and mentorship will heighten the capabilities of CICS to reach the objective of flawlessly serving senior level intergovernmental meetings. The ongoing review and implementation of CICS’ strategic plan will facilitate the development of its business planning process by focussing activities to attain long term results and deal with priority issues resulting from the changing environment.  This will assist the agency to reflect on how priorities and directions ought to be set, how allocation and reallocation decisions ought to be made, and how progress ought to be coordinated and managed to achieve the strategic outcomes expected.

The Secretariat will also maintain a sound overall approach to its unique collection of intergovernmental conference documents, which span virtually every sector of Canadian intergovernmental activity, and is the only comprehensive archive of its kind in Canada.

CICS’ key priorities for 2011-12 will be as follows:

  1. Continuous improvement of our services by adopting the necessary tools to evolve our delivery model for the planning and conduct of senior-level intergovernmental conferences;
  2. Re-energize our partnerships through increased engagement with stakeholders and clients to ensure that the Secretariat remains the preferred choice of governments for senior-level intergovernmental conference support; and
  3. To strengthen internal management practices at CICS.

Benefits for Canadians

The planning and conducting of multilateral meetings of First Ministers, Ministers and Deputy Ministers is a service which elevates a core principle of democratic society, communication, and is a critical component of the workings of the Canadian federation. By skilfully and professionally executing planning and delivery of services at these meetings, CICS allows governments to address pertinent issues without getting distracted by process. Significant risk of error and omission are taken out of the equation by tapping into the Secretariat’s experience and impartiality.

The interests of every Canadian are represented by their respective elected governments participating in these intergovernmental conferences.

As an institution dedicated to supporting events that give rise to, and support the spirit of cooperation and negotiation among governments, CICS seeks to execute its part in these processes to maximum effect, producing an environment wherein the opportunity for rational discourse and optimal decision-making is at its highest, to the benefit of all Canadians.

More to the point, federal, provincial and territorial governments greatly benefit from significant cost efficiencies and economies of scale through the use of CICS. This is particularly relevant in the current economic environment.