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SECTION II: ANALYSIS OF PROGRAM ACTIVITIES BY STRATEGIC OUTCOME
2.1 Strategic Outcome
The OCI’s only Strategic Outcome (SO) is “The problems of offenders in the federal correctional system are identified and resolved in a timely fashion”. Its only Program Activity (PA) is the “Oversight of Correctional Operations”, which regroups the four OCI Priorities described above in Section 1.3.
2.2 Program Activity Name: Oversight of Correctional Operations
| 2008-09 | 2009-10 | 2010-11 |
|---|---|---|
| $3,793 | $3,162 | $3,082 |
| 2008-09 | 2009-10 | 2010-11 |
|---|---|---|
| 30 FTE | 24 FTE | 24 FTE |
Through this program activity, the Office of the Correctional Investigator (OCI) conducts investigations of individual offender complaints regarding acts, omissions, decisions and recommendations of the Correctional Service of Canada (CSC). It also has a responsibility to review and make recommendations on CSC’s policies and procedures associated with the areas of individual complaints, to ensure that systemic areas of complaint are identified and appropriately addressed, and to review all Section 19 investigations performed by CSC following the death of or serious injury to an inmate.
| Expected Results | Indicators | Data Source(s)/ Frequency |
Target (March 31, 2009) |
|---|---|---|---|
| To provide accessible and timely Ombudsman services to federal offenders |
|
DATIS/ Semi-Annual |
|
The OCI’s Strategic Outcome is to ensure that the problems of offenders in the federal correctional system are identified and addressed in a timely and reasonable fashion. The oversight of correctional operations is achieved by providing accessible and timely Ombudsman services to federal offenders. The level of service is measured by the percentage of OCI responses to offender complaints; the accessibility is measured by the number of contacts, institutional visits and interviews; and the timeliness is measures by the OCI response time to offender complaints and referrals. The main monitoring tools are the OCI’s computerized data collection system (DATIS) and the OCI Investigators’ semi-annual reports. The proposed targets for the upcoming year have been set high and should be achievable within planned spending.