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Section I: Departmental Overview
Canada Revenue Agency Program Activity Architecture
Canada Revenue Agency Plans and Priorities
Section II: Analysis of Program Activities by Strategic Outcome
Taxpayer and Business Assistance (PA1)
Assessment of Returns and Payment Processing (PA2)
Accounts Receivable and Returns Compliance (PA3)
Appeals (PA5)
Conclusion by the Commissioner
Section III: Supplementary Information
Section IV: Other Items of Interest
Appendix A : Board of Management
Appendix B : Organizational Structure
Appendix C : Service Standards
Appendix D : Sustainable Development Strategy