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2008-09 |
2009-10 |
2010-11 |
$15,870 |
$15,384 |
$15,384 |
2008-09 |
2009-10 |
2010-11 |
304 |
304 |
304 |
In order to effectively deliver on the Treasury Board Policy on Learning, Training and Development, CSPS must have a strong corporate infrastructure and a human resource capacity capable of meeting program requirements. The outcome of the Internal Services program activity is that effective decision making is supported through integrated advice and information strategies and the provision of high quality corporate services. It includes all of the systems, processes and infrastructure that support CSPS operations behind the scenes and ensure that CSPS can offer high quality learning programs to its clients. To sustain capacity build over the last two years, CSPS is now at the stage where it needs to review and refine business processes and systems to support its work on an ongoing basis. This will be the focus of activities within this Program Activity over the planning period.
Management and Oversight Services
CSPS is governed by a fifteen-member Board of Governors, composed of public and private sector officials. As set out in legislation, the Board is responsible for the conduct and management of CSPS affairs and must meet at least twice annually. For the planning period, a key priority for CSPS is providing support to the Board of Governors in its production of its Addendum to the Five
Year Report to Parliament in 2008-09 and its clarification and review of Board roles and responsibilities.
Public Policy Services
CSPS will continue to strengthen its strategic planning function during the planning period. It will further develop the integrated business planning and corporate governance processes implemented in 2007-08 to ensure an integrated planning process and operational cycle that effectively supports corporate decision-making and strategic direction. In addition, CSPS will continue to
ensure effective corporate-level results-based management and horizontal coordination with its portfolio partners.
Public Affairs and Communication Services
Public affairs and communication services provide effective communication of CSPS key messages and effective marketing and promotion of its products. By doing this, CSPS is working to increase client awareness of CSPS brand, image, products and services and ensure common internal awareness of key priorities and issues. There are two key priorities in this area:
Evaluation Services
Evaluation services enhance the relevance, quality and performance of the CSPS learning programs through a rigorous program of evaluations, performance measurement and quality assessment in compliance with policy requirements. The priorities for the planning period are as follows:
Financial Management Services
Financial Management activities during the planning period will continue to support the organization and senior management stewardship and financial accountability responsibilities:
Over the longer planning period, CSPS will also:
Supply Chain Management Services
Supply chain management services at CSPS include procurement and contracting. Continuing to build on advances made in the previous planning period CSPS will:
Facilities and Assets Management Services
Facilities management will be critical over the planning period. The shortage of office space, facilities improvement and the need to strategically co-locate parts of the organization will be a focus over the next few years. Over the planning period, CSPS will develop a long-term accommodation plan and a related program of work. It is also committed to consolidate space in the NCR and
optimize office space in the regions.
Information Management Services
Over the planning period, CSPS aims to increase the efficiency of information management within the organization. As part of this, it will raise awareness amongst employees of information management responsibilities and the advantages of effective information management. CSPS will undertake this by:
Information Technology Services
Information technology (IT) is a key priority for CSPS in 2008-09 and over the planning period. In addition to ongoing operation, policy and support services, CSPS manages three separate registrations systems. In 2008-09, it will implement a new registration system to integrate existing registration and learner tracking systems and add new business applications. Key priorities
are as follows:
Human Resources Management Services
The four central areas under the purview of Human Resources Management are development of integrated policy/advisory functions and programs, provision of operational functions and human resources services, strengthening labour-management relations and overseeing internal conflict resolution. Human resources, in the form of attracting and retaining key talent, as well as succession
planning, is a key internal area of focus for CSPS in this planning period.
Key priorities over the planning period include:
Legal Services
The outcome of this area is to deliver effective legal services, providing quality, timely legal services to support CSPS operations. There are no key priorities for the planning period.
Internal Audit Services
Internal audit is a relatively new function at CSPS. The goal of internal audit is to strengthen accountability and support the organization by identifying and providing assurance on high risk areas that could impact on the successful achievement of CSPS objectives. Internal audit services will provide transparent and credible information to be used to make informed decisions that
ensure that CSPS delivers effective and efficient programs and services.
Following on significant progress made in this area in 2007-08, CSPS will continue to develop a systematic approach to audit in 2008-09. Key priorities in the area of internal audit include:
Other Support Delivery Services
Integrated Regional Services
The Canada School of Public Service is a national school, delivering learning products, services and opportunities across the country through its 10 campuses outside the National Capital Region. CSPS’ regional offices build relationships with Regional Federal Councils and regional operations of departments and agencies to support the learning needs of federal regional operations
and enhance the presence and effective delivery of the range of CSPS programming across the country.
In 2008-09, regional service delivery will focus on:
Over the entire planning period, integrated regional services will focus on:
Client Contact Centre
The key priority of the Client Contact Centre (CCC) is to provide effective and efficient client service and timely and accurate reporting services.
In 2008-09, CSPS is committed to fully deploying the Required Training Portal to all departments and agencies. The Portal will streamline business processes by allowing direct data entry by departments, be the source of reports to departments, improve data quality and facilitate information exchange.
CSPS will also implement a client advisory service function to allow users to receive timely, in-depth and accurate information on CSPS products and services.
Blended Learning
Blended learning offers support to program delivery by assisting with the development of technology-enabled blended learning solutions for CSPS. The focus for this planning period will be to continue to develop tools and processes to facilitate and standardize the client interface with CSPS. In order to accomplish this, CSPS will research new learning technologies, promote and support
the adoption of new learning technologies and provide learning technology administration and support services for Webex, Tomoye licences, My Groups, etc.