Strategic Priority 1
Effective delivery of programs and services
Expected result: The CBSA will increase its ability to identify and interdict people and goods of high and unknown risk while expediting the flow of low-risk travellers and trade.
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Strategy 1: Build and maintain program expertise across the CBSA. |
Expected Result: The CBSA's workforce is competent in all functions and has the attributes required to deliver the Agency's mandate and the capacity to innovate. |
Activities |
Expected Results |
- Implement measures to effectively and expeditiously recruit and cross-train the number of border services officers needed to meet operational requirements
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- Continue to reduce gaps in areas of critical risk: immigration, and food, plant and animal imports and exports
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- Improve the national coordination, oversight and delivery of CBSA-wide training and learning to meet employee and management development needs, and to ensure that employee skills and competencies address organizational capacity gaps and further the CBSA's mandate
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- The CBSA's workforce is equipped with the required skills and knowledge to deliver corporate and operational services today and in the future
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Strategy 2: Manage corporate and operational risks to ensure effective program delivery. |
Expected Result: A robust risk-management approach guides the CBSA's ongoing management and daily operations. |
Activities |
Expected Results |
- Develop and implement an Integrated Risk Management Framework (IRMF), including monitoring and reporting mechanisms
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- The IRMF guides the delivery of border services in support of the CBSA's mandate
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- Design and begin implementation of the compliance management plan
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- Deploy resources more effectively and integrate a comprehensive risk-assessment approach into program management and delivery
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- Focus on detaining and removing individuals of the highest risk from Canada's inventory
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- Ensure the security of Canada by detaining and removing individuals who pose a threat
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- Operationalize the governance structure and framework for a single functional authority to manage targeting activities
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- Enhance the CBSA's ability to achieve the desired levels of, and a balance between, border openness and security
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- Develop procedures and systems in a manner that will enable the CBSA to determine whether its performance exceeds, meets or falls short of expectations
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- The CBSA uses performance management procedures and information to monitor operations and help improve for the future
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- Standard operational procedures are revised, as required, and monitored to ensure consistency in their application
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- The CBSA has established operational standards and procedures to meet its desired balance between security and facilitation, and regularly evaluates and updates these standards
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Strategy 3: Continue with the implementation of the Arming and Doubling-up initiatives. |
Expected Result: Enhanced border security and officer safety by arming authorized CBSA officers and providing high-quality training, a sound policy foundation and a rigorous management framework. |
Activities |
Expected Results |
- Continue with the existing training regime and design a re-certification regime for mandated annual re-qualification
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- Training is complete, professional and relevant
- Comprehensive standards for firearms training, qualification and certification are in place and assessed annually to ensure safe and effective post-training performance
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- Establish monitoring mechanisms to assess programs, policies and operational processes
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- Program integrity is established through an effective compliance regime that includes an active monitoring component
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- Continue to evaluate CBSA training facilities to ensure that operational requirements are met
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- The CBSA’s facilities and infrastructure are modernized to meet operational requirements
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Strategic Priority 2 Innovating for the border of the future Expected result: The CBSA develops and implements leading-edge border management processes and technologies that improve Canada's border security and economic prosperity.
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Strategy 4: Improve service delivery through innovation. |
Expected Result: Canada remains a world leader in effective integrated border management. |
Activities |
Expected Results |
- Advance and develop commercial processing solutions such as eManifest, Harmonized Risk Scoring — Advance Trade Data, Other Government Departments Single Window Interface
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- Facilitate and coordinate the processing of goods while enhancing border security
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- Advance and develop traveller-processing solutions such as the Passenger Name Record Push initiative, the Primary Automated Lookout System replacement, biometrics, the Electronic Primary Inspection Line and enhanced driver's licences
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- Facilitate and coordinate the processing of people while enhancing border security
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- Advance and develop revenue collection solutions such as CBSA Assessment and Revenue Management
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- Facilitate the processing of revenues collected under the goods and peoples programs administered by the CBSA
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Strategic Priority 3
Strong internal and external relationships
Expected result: The CBSA will improve its capacity to work effectively with all its partners, stakeholders, clients and employees.
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Strategy 5: Continue the development of an international strategy for the CBSA. |
Expected Result: The CBSA's international engagement is reflective of an integrated border and supportive of the CBSA's strategic priorities and program delivery. |
Activities |
Expected Results |
- Strengthen Canada's engagement with its U.S. counterparts
- Enhance bilateral relationships with U.S. Customs and Border Protection, U.S. Immigration and Customs Enforcement and the U.S. Department of Homeland Security
- Lead the efforts of the Government of Canada on the Western Hemisphere Travel Initiative file
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- Border management initiatives meet the security needs of both Canada and the United States while facilitating the flow of legitimate travellers and goods across the shared border
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- Negotiate and implement key agreements and arrangements with other international partners
- Participate in international forums to advance Canada's objectives regarding border management
- Advance global and economic security through capacity-building assistance to customs and border agencies
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- Border management evolves through the development and implementation of multilaterally accepted rules and standards
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- Assess the footprint of the CBSA's deployment of resources abroad
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- The deployment of the CBSA's resources abroad supports its integrated border management capacity
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Strategy 6: Maintain and develop strong partnerships and relationships. |
Expected Result: The CBSA's relationships with other federal departments and stakeholders support effective border management and other federal government objectives. |
Activities |
Expected Results |
- Enhance the CBSA's working relationships with portfolio partners and other federal departments, including Citizenship and Immigration Canada and Foreign Affairs and International Trade Canada
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- The CBSA enhances its mandate through the development of common strategies in support of integrated border management
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- Strengthen relationships with stakeholders such as provinces, municipalities, Aboriginal organizations, airports and commercial stakeholders to enhance coordination and alignment
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- Dependable and timely interactions with partners and stakeholders to minimize risk and maximize economic advantage
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- Continue to work with interested provinces and territories to create the necessary enhanced driver's licence (EDL) program framework and further expand the EDL program
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- The EDL program is rolled out and accepted as being consistent with WHTI requirements
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Strategic Priority 4
A modern management regime
Expected result: The CBSA will practice results-based management, deliver value for money and monitor progress through regular assessments.
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Strategy 7: Continue to develop and implement the tools essential for managing a complex organization. |
Expected Result: The CBSA's corporate infrastructure meets operational and Government of Canada requirements, and supports accountability and results-based management. |
Activities |
Expected Results |
- Continue to develop the necessary framework to align the CBSA's resources with the Program Activity Architecture (PAA)
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- Informed decision making and sound stewardship
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- Continue to develop a strong performance measurement platform for the CBSA
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- Improved ability to monitor and report on performance, and the proactive allocation and reallocation of CBSA resources to priorities
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- Implementation of the Salary Management System
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- Managers will have the essential tools to manage budgets, enhance accountability and more effectively deliver their programs
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- Implement corporate management service standards, specifically around financial advice, staffing, classification, accommodation, procurement and contracts
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- Internal services are delivered in accordance with the Government of Canada's modern management agenda
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Strategy 8: Continue efforts to ensure that the CBSA's workplace is fair, enabling, healthy and safe. |
Expected Result: The CBSA's workplace supports its employees. |
Activities |
Expected Results |
- Develop a comprehensive human resources strategic plan to address the complex challenges facing the CBSA's workforce
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- The CBSA's workforce is representative of the Canadian population and respectful of central agency policies
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- Reduce the complexity of the CBSA's current human resources processes and develop the CBSA's workforce capacity
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- The CBSA provides timely and efficient human resources services to managers and employees
- The CBSA's human resources regime complies with central agency requirements
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- Implement the necessary development programs to address the CBSA's requirements to fulfill its key priority areas
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- The human resources strategic plan meets the workforce recruitment and capacity building requirements in key priority areas (BSOs, PEs, ESs, FBs, etc.)
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