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Section IV — Other Items of Interest

4.1 Other Information

4.1.1 Internal Services

Internal Services refers to the corporate functions that support the delivery of the Agency's plans and priorities. At the Agency, internal services represents approximately 36% of the total employees. They work together with the programs.

The Internal Services program activity is delivered through eleven program sub-activities:


Financial Resources
($ thousands)
2008–2009
Financial Management Services 1,114
Internal Audit and Evaluation Services 319
Supply Chain Management Services 208
Facilities / Asset Management Services 162
Human Resources Management Services 1,274
Public Affairs / Communication Services 946
Information Management 932
Information Technology 2,180
Management and Oversight Services 804
Legal Services 320
Other Support Delivery Services 1,221
Total 9,480


Human Resources
(number of FTEs)
2008–2009
Financial Management Services 13
Internal Audit and Evaluation Services 2
Supply Chain Management Services 2
Facilities / Asset Management Services 3
Human Resources Management Services 14
Public Affairs / Communication Services 9
Information Management 10
Information Technology 15
Management and Oversight Services 7
Legal Services 3
Other Support Delivery Services 13
Total 91

Financial Management develops, maintains, and implements integrated systems, policies, procedures, services, strategic planning, and internal audit for the effective acquisition and stewardship of financial and material resources.

Internal Audit provides annual holistic opinions on the effectiveness and adequacy of risk management, control, and governance processes and reports on individual risk-based audits.

Evaluation services provides evidence-based assessments of the relevance and effectiveness of selected Agency programs to inform decision-making on expenditure management and program improvements.

Supply Chain Management provides procurement and telecommunication services.

Facilities / Asset Management provides facilities, asset management and physical security services.

Human Resources provides effective and timely human resources services and advice to managers, employees, and unions and, working with those stakeholders, leads the Agency's transition to human resources modernization.

Public Affairs / Communications provides advice and support as an integral part of the Agency's planning and overall operations and is responsible for providing internal and external strategies, activities, and products in order to effectively meet the information needs of Canadians. It does so by providing a wide range of stakeholders with timely, accurate, clear, and complete information about the Agency policies, programs, services, and initiatives according to requirements of the Government of Canada Communications Policy.

Information Management provides mail and records services, access to information services, a corporate library, and coordinates implementation of Central Agency initiatives relating to information management.

Information Technology provides computer network hardware, software and support; system development; and information technologies security and planning.

Management and Oversight supports the overall strategic direction setting of the Agency.

Legal Services provides legal advice and counsel.

Other Support Delivery provides editing, translation and quality control services for Agency proceedings; issues and maintains decisions and orders of the Agency; provides registrar services; and co-ordinates ministerial correspondence.

4.1.2 Annual Reports

Annual reports for 1997 to 2006 (covering each calendar year) are available on the Agency's Web site at www.cta.gc.ca.

4.1.3 Contacts for Further Information

Postal address:
Canadian Transportation Agency
Web site: www.cta.gc.ca
Ottawa, Ontario, Canada K1A 0N9


Performance Area Contact Name Title Telephone Number and E-Mail Address
Legal And Alternative Dispute Resolution Services Claude Jacques General Counsel and ADR Service Executive (819) 997-9323
claude.jacques@cta-otc.gc.ca
Dispute Resolution Joan MacDonald Director General (819) 953-5074
joan.macdonald@cta-otc.gc.ca
Industry Regulation and Determinations Carole Girard Senior Director (819) 997-8761
carole.girard@cta-otc.gc.ca
Corporate Management Arun Thangaraj Director General (819) 997-6764
arun.thangaraj@cta-otc.gc.ca
Finance, Administration and Planning Michel LeBlanc Director (819) 953-2829
michel.leblanc@cta-otc.gc.ca
Communications Jacqueline Bannister Director (819) 953-7666
jacqueline.bannister@cta-otc.gc.ca

4.1.4 Legislation and Regulations Administered

The Agency has primary responsibility for the following Act:


Canada Transportation Act S.C. 1996, c. 10, as amended

The Agency shares responsibility for the following Acts:


Access to Information Act R.S. 1985, c. A-1
Canada Marine Act S.C. 1998, c. 10
Canadian Environmental Assessment Act S.C. 1992, c. 37
Civil Air Navigation Services Commercialization Act S.C. 1996, c. 20
Coasting Trade Act S.C. 1992, c. 31
Energy Supplies Emergency Act R.S. 1985, c. E-9
Financial Administration Act R.S. 1985, c. F-11
Official Languages Act R.S. 1985, c. 31 (4th Supp.)
Pilotage Act R.S. 1985, c. P-14
Privacy Act R.S. 1985, c. P-21
Public Service Modernization Act S.C. 2003, c. 22
Railway Relocation and Crossing Act R.S. 1985, c. R-4
Railway Safety Act R.S. 1985, c. 32 (4th Supp.)
Shipping Conferences Exemption Act, 1987 R.S. 1985, c. 17 (3rd Supp.)

The Agency has sole responsibility for the following regulations and other statutory instruments:

Air Transportation Regulations

Canadian Transportation Agency Designated Provisions Regulations

Canadian Transportation Agency General Rules

Personnel Training for the Assistance of Persons with Disabilities Regulations

Railway Costing Regulations

Railway Interswitching Regulations

Railway Third Party Liability Insurance Coverage Regulations

Railway Traffic and Passenger Tariffs Regulations

Railway Traffic Liability Regulations

Uniform Classification of Accounts and Related Railway Records

The Agency shares responsibility for the following regulations:

Carriers and Transportation and Grain Handling Undertakings Information Regulations

Railway Company Pay Out of Excess Revenue for the movement of Grain Regulations

The Jacques-Cartier and Champlain Bridges Inc. Regulations

The Seaway International Bridge Corporation, Ltd. Regulations

These Acts and Regulations are available in the "Legislation" section of the Agency's Web site at www.cta.gc.ca/legislation/index_e.html.