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Quality Service - Benchmarking and Best Practices: An Update (Guide X)
Table Of Contents
Quality is Everyone's Business
Quality Services and Treasury Board Secretariat Expectations
The Benefits of Benchmarking and Best Practices Sharing
A Practical Kit
Benchmarking In The Federal Public Service
Two Levels Of Benchmarking
Performance Measurement
Finding A Benchmarking Partner Or Partners
The Steps To Benchmarking
Why Is It Important?
What's Involved?
How To Initiate The Process
How To Support The Process
How To Sustain The Process
Get Involved!
A. Examples Of Benchmarking and Best Practices Sharing
B. Contacts To Call For Help / Contributing Your Best Practices
D. Benchmarking and Best Practices Sharing Team
