Public Service Health Care Plan travel and emergency assistance benefits

Table of contents

• Travel Benefit
• Emergency Travel Assistance Benefit
• 24-Hour Help Line
• Medical Evacuation
• Advance Payment Assistance
• Family Assistance
• In the Event of Death
• Exclusions
• Submitting a claim
• Note

Travel Benefit

The Public Service Health Care Plan (PSHCP) covers you and your dependants for up to $1 million each in eligible medical expenses incurred as a result of an emergency while traveling on vacation or business. This coverage continues for up to 40 days after departure from your province of residence, excluding any time out of the province for business on official travel status.

Family Assistance

Return of Dependent Children

If covered dependent children under age 16 are left unattended because you or your spouse are hospitalized, the coordinators will arrange and pay for transportation of these children and an escort, if necessary, to your home.

Return of Other Family Members

If covered family members are hospitalized, and as a result not able to return home on the originally scheduled flight, requiring the family members to purchase new return tickets, you will be reimbursed for the cost of replacing economy air fare.

Visit of a Relative

If you or your covered dependants become hospitalized for more than 7 days while traveling alone, the Emergency Travel Assistance Benefit will pay for economy air fare, plus meals and accommodation up to $200 per day, for an immediate relative. This benefit will also be paid if it is necessary for a family member to identify the deceased prior to the release of the body.

Meals and Accommodation

If your trip is extended because a covered family member is hospitalized, the Emergency Travel Assistance Benefit will cover the additional expenses incurred by accompanying covered family members for accommodation and meals, up to a maximum of $200 per day.

The combined maximum payable for Family Assistance Benefits is $5,000 per travel emergency.

In the Event of Death

The coordinators will arrange for the return of a deceased family member to your province of residence, reimbursing you up to a maximum of $3,000 towards the cost of the preparation and transportation of the deceased.

All payments made under the Emergency Travel Assistance Benefits are subject to the $1 million maximum.

(See next for exclusions)

Exclusions

No benefit is payable for:

• expenses incurred for an emergency that occurs more than 40 days after departure from the participant’s province of residence, excluding any time out of the province for business on official travel status
• expenses incurred on a non-emergency basis
• expenses for the regular treatment of an injury or disease which existed prior to your or your covered dependant’s departure
• expenses above reasonable and customary charges
• expenses related to extending a trip to quarantine or self-isolate outside a hospital, including for COVID-19
• expenses incurred under any of the conditions that are listed as an exclusion under the Extended Health Care Plan

Assistance services are not available in Afghanistan, Armenia, Azerbaijan, Bosnia, Cambodia, Croatia, Georgia, Iran, Iraq, Laos, Lebanon, Liberia, Libya, Mauritania, Moldova, Montenegro, Mozambique, North Korea, Peru, Serbia, and Vietnam. The list is subject to change. Conditions such as war, political conditions, epidemics, and geographic inaccessibility may also interfere or prevent the provision of assist services.

Submitting a claim

Online

To submit a claim online, create an account on the MSH Public Service Health Care Plan (PSHCP) Member Portal using the same email address and date of birth that is on file with Canada Life.

Note that you may not be able to register for the MSH PSHCP Member Portal for 48 hours after completing positive enrolment with Canada Life.

Once you create your account, you can submit claims online using the dedicated portal. Emails received from MSH in response to claim submissions are encrypted and will have the subject line “Proofpoint - MSH INTERNATIONAL on behalf of PSHCP Claims”.

By mail

To submit a claim by mail, download a paper claim form from the MSH PSHCP Member Portal or contact the MSH PSHCP Member Contact Centre to ask that one be mailed to you. Completed claim forms should be mailed to:

MSH International (Canada) Ltd
PO Box 4903 STN A
Toronto, ON, Canada, M5W 0B1

Note

This information is produced by the Government of Canada to provide benefit and administrative information about your PSHCP. It is provided for information only. Should there be any discrepancy between this information and that contained in the PSHCP Directive, the PSHCP Directive applies.

You will be responsible for re-paying any expenses that are paid on your behalf by MSH International that are not eligible for reimbursement under the applicable provincial/territorial health plan or the Extended Health Care Plan for the PSHCP.

If eligible expenses are incurred and MSH International has not made an advanced payment on your behalf, keep a copy of your receipts and submit a claim for reimbursement to the provincial/territorial insurance plan and to the PSHCP.

The information contained here is important to you and your family and a copy should be kept in a safe place, along with your PSHCP Member booklet.