Competencies Profile for Harassment Investigators

The competencies listed below provide the minimum level of competencies required of investigators who conduct departmental harassment investigations.

Demonstrated Personal Qualities

• Impartiality/fairness
• Thoroughness
• Tolerance for stress
• Tact/discretion/judgement
• Respect and professionalism

Knowledge

• Principles of Procedural Fairness
• Treasury Board and departmental policies on Harassment in the Workplace, Access to Information Act, Privacy Act and other pertinent legislation, regulations and practices if needed
• Organizational cultures and contexts
• Investigation Techniques

Skills and Abilities

• Collect and synthesize information obtained through research which includes a review of the pertinent documentation and interviews with parties and witnesses
• Identify key issues and facts relating to the allegations
• Conduct a thorough analysis of the facts
• Develop logical and substantiated conclusions (make findings if needed)
• Effective oral communication
• Write clear, concise reports
• Active listening
• Handle difficult situations and sensitive subject matter

Training and Experience

• PSC training in Investigating Harassment Complaints or equivalent combination of training and experience.
• Must have completed a minimum of three cases of investigative services within the past two year period relating to harassment in the workplace in either the private or the public sector, as an investigator or a co-investigator.
• A proven track record that demonstrates consistent quality investigations and reporting.