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ARCHIVED - Official Languages Program in Organizations Subject to the Act (Audit Guide) - March 1996


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Table of Contents

THE GUIDE

THE OFFICIAL LANGUAGES PROGRAM IN FEDERAL INSTITUTIONS

SERVICE TO THE PUBLIC

LANGUAGE OF WORK

EQUITABLE PARTICIPATION

PROGRAM MANAGEMENT

APPENDIX A - Definitions

APPENDIX B - Documents to be obtained at the beginning of the audit

APPENDIX C - Legislation and main policies

APPENDIX D - Principal obligations of federal institutions

APPENDIX E - Obligations specific to certain institutions

APPENDIX F - Guide to Internet Use in the Federal Government

APPENDIX G - Evaluation questionnaire for managers

APPENDIX H - Guide on identification of the language requirements of positions

APPENDIX I - Questionnaire on the use of the two official languages at work

APPENDIX J - Questionnaire on Client Satisfaction